Reviews of Costco Optical (Ophthalmologist)

Mandy

I had an eye exam done at Envision Optometry In Costco Port Coquitlam and I found Dr Sidhu to be courteous and professional. My experience with the receptionist(Yana) is the reason for this 1 star rating. I found her to be extremely abrupt, rude and not helpful at all. My request to her on more than one occasion was simply to get a note signed which is required by my extended health plan. She was not at all prepared to help and made me feel as if I was wasting her time. As a family of 4 we have had a total of 9 eye exams done at this location and I don't think I will be going back there anytime soon. It is most frustrating that I now have to go elsewhere for future eye exams not because I am unhappy with the doctors but because the front desk person lacks manners and customer service skills.

Viktor Виктор

Amazing customer service. Polite, helpful and professional both in person and over the phone. I had Andrew for my eye exam and he was really professional optometrist. Polite and accurate when doing the eye check. I had Rob helping me with my glasses and he was so patient and helpful with making sure I end up with the best and money efficient frame for. Wating for glasses. Will be back to review the result of their work, but so far: "5 plus"!

Margaret Gunning

This is a letter I sent to the Port Coquitlam Costco Optical after my experience with them. I feel I would be remiss if I did not report a very negative and stressful experience I had at my last appointment with your office. I was treated rudely and disrespectfully, and the instructions I was given could not have been more vague and confusing. I was surprised that the receptionist conducts so much of the eye testing, but I was willing to let that go as I was under a lot of pressure and needed to get it over with. Another problem was that she has an accent which was making clear communication with her very difficult. This is not a criticism but a fact. Along with my partial hearing loss, it meant I had to ask her several times what she had just said. When I sat at the third machine (I can’t name what it was because I am not cognizant of the technology), she told me I would see “flashing lights” and that I would have to “push the big button” when the lights came on. I was not at all clear what this meant, as she just handed me a sort of wand without showing me what to do with it. When I asked her for a clearer explanation, as by now I was quite confused, she said, quite irritably, “But I already explained all this to you.” I sat through the first part of the test waiting for the “flashing lights”, which I assumed would be identical to all the other tests I had already had, with a very bright light like a flashbulb. This did not happen. I only saw tiny pinpoints of light appearing and disappearing at light speed all over the outside of my field of vision, but I did not respond because I was waiting for the “flashing lights”. So I sat there doing nothing and feeling confused and very foolish. After a while I had to assume she meant these tiny pinpricks of light and tried to keep up with them, which I could not. When she came in to switch eyes, I once again asked her to clarify the instructions. Once more she said, sounding exasperated, “But I explained all this to you already.” I have severe arthritis in my hands at the base of the thumb and could barely keep up, as it was quite painful, and my hand was sticking to the “big button” due to the hand sanitizer. I felt as if I was holding a joy stick and trying to play a very fast-moving video game which I did not understand. My eye-hand coordination has always been extremely poor, the lights were tiny, very hard to see and moving at incredible speed, and I was sure I was failing the test. I was not comfortable asking her anything else as she had already been so abrupt with me. Perhaps this has never happened to anyone else you have dealt with before (I was certainly given that impression), but I do find it hard to believe, as you must treat a great many elderly patients. My last eye test basically involved reading lines of type and looking into a couple of machines, but I have not experienced anything remotely like this intimidating high-tech “state-of-the-art” setup. But all these marvelous machines accomplish exactly nothing if you go home feeling worse than when you came in. Customer relations should always come first, and your job should be to serve the public with patience, courtesy and respect. This is absolutely crucial when most people are already so overstressed that only one bad experience might put them over the top. I have my glasses now, am happy with my vision, was already told my eye health was good for my age, and don’t need any more rude and disrespectful treatment that leaves me feeling foolish and only adds to my already sky-high levels of stress. Please cancel all my further appointments, and do not contact me again.

Lexy Frantsen

I have astigmatism. So it is very complicated to find contacts for me. Today I was on the phone with Bernadette. And I have so say THANK YOU for all your help! It is a pleasure to work with you!!!! I t is amazing experience

Jing Chen

Bad customer service.

Navid Gamini

Amazing customer service. Polite, helpful and professional both in person and over the phone. I had Bernadette helping me with contact lenses and she was so patient and helpful with making sure I end up with the best brand of contact lenses. I travel from North Vancouver to here for their great service.

Sharon C

Great customer service and prices on frames.