Reviews of Farhat Lunetterie (Ophthalmologist)

666olivierhell

Often closed during daytime hours with sign saying they'll be back in 5 minutes, but fail to do so..

Major Twang

(Translated) Professional and friendly opto (Original) Opto professionnellle et sympa

Lydia Wallace

Fantastic service. Everyone was smiling, cheerful and helpful. Perfect service in english too .

Tazi Meryem

(Translated) Excellent service and excellent prices (Original) Excellent service et excellents prix

Simon T

(Translated) A bit expensive, however I always have excellent service. (Original) Un peu cher , par contre j'ai toujours un excellent service .

Valéry Dubois

(Translated) Make an appointment on October 25 for November 8. Arrive on November 8, I introduce myself to be told that the appointment is in 2 weeks. Their excuse ... the computer system to crash ... no more excuse. If you decide to go ... beware of their given date (Original) Prise de rendez-vous le 25 octobre pour le 8 novembre. Arrive le 8 novembre je me présente pour me faire dire que le rendez-vous est dans 2 semaines. Leur excuse... le système informatique à planter... sans plus d excuse. Si vous décidez de y aller...méfiez-vous de leur date donnée

Yvon Laramee

Service a clientel excellent

Genevieve Poulin

(Translated) Entrance accessible to wheelchairs, no sale under pressure. It would be nice to display a smile during the first part of the eye exam. The 2nd gentleman was warmer. Decoration that dates. Price for the $ 75 eye exam, very good. Quick appointment ????. So strong points and points to improve. I would have liked to get the measurement between the pupils. I do not quite understand why nobody wants to put this data on the prescription. Yet in Protégez-vous magazine, they do not have the right to refuse us when asked. (Original) Entrée accessible aux fauteuils roulants, pas de vente sous pression. Il serait agréable d’afficher un sourire lors de la première partie de l’examen de la vue. Le 2e monsieur était plus chaleureux. Décoration qui date. Prix pour l’examen de la vue $75, très bien. Rendez-vous rapide ????. Donc des points forts et points à améliorer. J’aurais aimé obtenir la mesure entre les pupilles. Je ne comprends pas trop pourquoi personne ne veux inscrire cette donnée sur la prescription. Pourtant dans la revue Protégez-vous, ils n’ont pas le droit de nous le refuser lorsqu’on le demande.

Valérie Duplan

It was quick and easy to get an appointment. Courteous and friendly service and they have a great selection of frames for all budgets.

Anymore_ PvP

(Translated) more than poor service (Original) service plus que médiocre

Paul Racine

Service correct

Septumpler

Horrible if I could give 0 I would Been getting glasses here since I was a child and they’ve all broke within a few months. I brought my glasses to be fixed on Tuesday and they refused because my parents could not pay for my fathers glasses right away and took a few months to pay up, telling me I HAVE TO BUY A NEW PAIR (when they know I can obviously not pay for another pair) They have fixed these glasses before in the same place, and now the other side is broken. EVERY PAIR OF GLASSES I HAVE GOTTEN FROM HERE HAVE BROKE!!!! What’s the point of paying $200+ for a pair of glasses that are gonna break on me within the next month if I can go buy a pair of reading my glasses at the dollar store for 3$ that stay together??

narichom cilmuiop

(Translated) he has the best served in the world he speaks politically and the served is a thousand percent go see them I am sure you will not regret it (Original) il ont le meuilleur servis au monde il parle politement et le servis est a mille pourcents allez les voir je suis sur que vous allez pas le regreter

cynthia duchesneau

Going there for the past 10 years and more and Ill never going to change I have there a good price and Im receive like a person not some cash... Im not gone change its THE place for me and im really satisfied... THANK YOU to all the team keep it up

Marie-Soleil Charbonneau

(Translated) Very good service and they are great with kids I recommend ???? (Original) Très bon service et ils sont super avec les enfants je recommande ????

Jean-Philippe Bleau

Wow, I was serve in less than 5 min and I paid the same price for 1 year of contact lenses vs 6 months. People were awesomely sweet. Thanks

Jean-Luc Leblanc

(Translated) Coup de Coeur ???? the service is impeccable. Paul and his team are quite charming. Go there and you will not regret it !! (Original) Coup de Coeur ???? le service est impeccable. Paul et son équipe son tout a fait charmant. Allez y et vous ne le regretterais pas !!

Normand Têtu

(Translated) Very satisfied, good service and very kind, really happy with my choice! (Original) Très satisfait, bon service et très gentils, vraiment content de mon choix !

Nguyen Anna Nga

(Translated) Poor service. Staff not welcoming. A lot of waiting. Lost 1:30 for an exam that is supposed to last 10 minutes. (Original) Mauvais service. Personnel pas accueillant. Beaucoup d'attente. Perdu 1h30 pour un examen qui est supposé durer 10 minutes.

Justin Bridoux

(Translated) Distance test of the requested pupil .... cost $ 100 !!!! Exam that lasts less than 5 min with a small pupillometer Do not want to do this test because it implies that you are not going to buy glasses at home Nobody who answered me was also rude (Original) Test de distance de la pupille demandé.... coût 100$!!!! Examen qui dure moins de 5 min avec un petit appareil pupillomètre Ne veulent pas faire ce test parce que cela implique que vous n'allez pas acheter des lunettes chez eux Personne qui m'a répondu a également été désagréable

RoseBlush

(Translated) I have never had such bad service somewhere .. The employees are extremely incompetent and rude, they are wrong in the order and would like me to assume by buying their errors .. do not assume to have been wrong and try to persist unceasingly instead of looking at the file to realize their error .. I went there despite the abominable service, simply because it is super close to my home and each time I was discouraged, they were wrong in my prescriptions (from one time to the next it was not the same thing), sometimes it is closed during opening hours .. able to this place (Original) Je n’ai jamais eu un si mauvais service quelque part.. Les employés sont extrêmement incompétents et impoli , ils se trompent dans la commande et voudrais que j’assume en achetant leurs erreurs.. n’assument pas de s’être trompé et cherche à s’obstiner sans cesse au lieu de regarder au dossier pour se rendre compte de leur erreur.. j’y allais malgré le service abominable, simplement parce que c’est super proche de chez moi et chaque fois j’étais découragée, ils se sont trompé dans mes prescriptions ( d’une fois à l’autre c’était pas la même chose ) , des fois c’est fermé pendant les heures d’ouvertures.. pu capable de cet endroit

Amine Beztami

(Translated) Good service and prices are affordable (Original) Bon service et les prix sont abordables

Genevieve Bellemare-Moquin

(Translated) Great experience, friendly staff, fast and efficient (Original) Super experience, personnel gentil, rapide et efficace

Mike Romero

Best optometric experience ever! Paul is very nice and treat customers like friends not like walking wallets!! I found my "lunetterie" I'm not changing!!

Carmen Abdelrasool

I don’t recommend this place i went there to make an eyeglasses and when i took it and tried it i couldn’t see clearly with it and i gave it a try for week and it gave me constant headaches so i went again there to explain my problem the employee was so so rude and so unprofessional he kept saying that he did his job perfectly and the problem is in my eyes and after a new lenses prescription i paid $550 more than i paid the first time

Cat Woo

WoW, first time here and last time ever! I had booked an appointment the week before, I had asked to be rescheduled and they told me it’s all good..to come in next week at 1pm. A week later, I come in to find out that I wasn’t even booked in their agenda (they don’t even have a software for that)! Plus, luckily it wasn’t too busy and they took me in anyways. The guy who was doing the pretest on my vision, didn’t even sanitize the equipments for me! Just first rule of basic hygiene! Very disappointed! That’s not all. I had to ask him to sanitize the whole thing for me and even the eye patch that I had to wear for the pretest..wasn’t even sanitized! Eww!! Then it was time for the real eye exam..the optometrist didn’t ask me enough details about my eye history..it was simple and short..I had to insist to inform him about my current situation. This place is like a nightmare!! If I could rate it at -5 stars I would!! DONT COME HERE..GO SOMEWHERE ELSE!!

jess

Really unprofessional, the employees are arrogant and not friendly. When I came, the secretary didn’t say hello or anything, he just asked for my glasses to examine them, which already gave him an idea of my sight. After the doctor came, and she just called my name and went to her room without even gild me where is it. She didn’t clean any of machines with sanitizer. After all, when we’ve done, I went to choose new glasses, the range were small and the regular glasses were overpriced. Finally, I just took my optical prescription and I left. I do not recommend this clinic. If you’re looking for good service forget about this place.

Jolyane Pepin

(Translated) Great Service, Delicate Optometrist. Thank you (Original) Service Génial, Optométriste Délicat. Merci

Wal Ham

Cool

Soniajo9 Latulippe0

(Translated) My partner is going for an eye exam for my 13 year old son with my 7 year old daughter who he absolutely cannot leave alone because she is tdah and tsa. The doctor did not want my daughter to come into the office this is the procedure he said ... well my partner offered a solution which was to do the exam and then discuss with the opto doctor and he again refuse because he had to ask him questions throughout the examination. my partner was indignant and the doctor asked him to leave. why we were not warned before. what is this service there. See that you leave your child alone! For my part, we will not go back ???? (Original) Mon conjoint est aller a un rendez vous pour un examen de la vue pour mon fils de 13 ans avec ma fille de 7 ans qu'il ne peut absolument pas laisser seule car elle est tdah et tsa . Le médecin ne voulait pas que ma fille entre dans le bureau c'est la procédure quil a dit ..eh bien mon conjoint a offert une solution qui était de faire l'examen et d'ensuite discuter avec le médecin opto et il a encore refuser car il devait lui poser des questions tout le long de l'examen .mon conjoint s'est indigné et le médecin lui a demander de quitter.pourquoi on a pas été avertis avant .c'est quoi ce service là . Voir que tu laisse ton enfant seule !pour ma part nous ny retourneront plus ????

Fleurette Gélinas

(Translated) Good service ..... The prices are average .... no discount .... like some channels. No sales under pressure (Original) Bon service.....Les prix sont dans la moyenne....pas de rabais....comme certaines chaines. Pas de ventes sous pression

Marcel Brière

(Translated) First and last time at this merchant.No respect for customers. (Original) Première et dernière fois chez ce marchand.Aucun respect de la clientèle.

Marky Boudgis

(Translated) Welcome with a smile. Feel appreciated, unlike others, who are independent and believe that customers are acquired. Good service. Competent. Satisfied. I recommend. (Original) Accueil avec le sourire. Ont se sent appréciés , contrairement à d'autres, qui sont indépendants et croient que les clients sont acquis. Bon service. Compétents. Satisfait. Je recommande.

anne-marie viens-larin

(Translated) Really ordinary service for my experience. I did not receive the reminder for my appointment and it was the optometrist who called me back the next day, leaving an unprofessional (and limit hurtful) message on my answering machine. I never try to do business with them again. (Original) Service vraiment ordinaire pour mon expérience. Je n'ai pas reçu le rapelle pour mon rendez vous et c'est l'optometrice qui me rapella le lendemain en laissant un message non professionnel (et limite blessant) sur mon répondeur. Plus jamais j'essaye de faire affaire avec eux.

Lily Dancause

(Translated) Friendly personal but not often home to work. Even if his glasses were cheaper, I would never go back. (Original) Personnelle aimable mais rentre pas souvent travailler. Même si ses lunettes son moins cher jy retournerait pus jamais.

Louise Gauthier

(Translated) Hello all of you Here is our experience with Faraht OPTIK from Longueuil. My sister and I have been there lately. After reading the negative reviews on this site, we have decided to express our complete satisfaction. Opticians Viviane and Cynthia are smiling, human and generous to answer our questions. And Doctor Lanctôt is very professional. We are satisfied and recommend it for the excellent service. Louise and Claudette Gauthier (Original) Bonjour vous tous Voici notre expérience avec Faraht OPTIK de Longueuil. Nous y sommes allées ma soeur et moi dernièrement. Après avoir lu les commentaires négatifs sur ce site, nous avons décidé d'exprimer notre entière satisfaction. Les opticiennes Viviane et Cynthia sont souriantes, humaines et généreuses pour répondre a nos questions. Et le docteur Lanctôt est très professionnel. Nous sommes satisfaites et le recommandons pour l'excellent service. Louise et Claudette Gauthier

Jocelyne Champagne

(Translated) Very poor service you lost a client for not installing a lens that I had (Original) Service très médiocre vous avez perdu une cliente pour ne pas faire l installation d une vise que j avais

cédrik Lacroix

(Translated) I have been calling for 3 days during opening hours without an answer to schedule an appointment. It's not great. (Original) J'appelle depuis 3 jours durant les heures d'ouverture sans réponse pour un sceduler un rendez-vous. C'est pas super.

mathilde demers

(Translated) Dr Lanctot is charging extra costs because of the pandemic. Never seen any other clinic do this. I called the order of optometrists of Quebec who told me that indeed it is very rare, that they themselves prefer that optometrists do not do that but that unfortunately legally they have no recourse. (Original) Le Dr Lanctot charge des frais extra à cause de la pandemie. Jamais vu aucune autre clinique faire ca. J'ai appelé l'ordre des optométristes du Québec qui m'ont dit qu'effectivement cest tres rare, qu'eux mêmes preferent que les optométristes ne fassent pas cela mais que malheureusement légalement ils n'ont aucun recours.

Issa Berge

serve it very good

Caro-Line D-Lavigne

(Translated) A quick note to thank you for your excellent work and your warm welcome. A big thank you also to Dr Daviau for the good care and his availability. (Original) Un petit mot pour vous remercier de votre excellent travail et votre accueil chaleureux. Un gros merci également au Dr Daviau pour les bons soins et sa disponibilité.

Yves Lalanne

(Translated) Very bad !. Never make the mistake of paying for your glasses order before you receive them, especially during this pandemic period, because the delays are very long, and also, be sure to have the store staff explain to you. or the clinic, the conditions that you read with them in the contract, otherwise, you will have great difficulties, surprises and disappointments, in the event of a problem ...! Because, I am in full storm with them at the moment, to make me refund an overpayment, on my order of glasses already paid. (Original) Très mauvaise !. Ne faites jamais l'erreur de payer la commande de vos lunettes avant de les recevoir, surtout en cette période de pandémie, parce que, les délais sont très longs, et aussi, assurez-vous de vous faire expliquer par le personnel de la boutique ou la clinique , les conditions qui vous lisent avec eux dans le contrat, sinon, vous allez avoir de grosses difficultés, surprises et de déceptions, advenant un problème...!. Car, je suis en pleine tempête avec eux en ce moment, pour me faire rembourser un versement en trop,sur ma commande de lunettes déjà payer.

Roland Zeus

Don't even bother. I would give them minus stars if I could. Last time I went there, my eyes were itching extremely badly. When I told them that's why I came and had no intention of changing my glasses- I paid- saw the ophthalmologist for less than 5 min to tell me that nothing was wrong. In the end, I beg a pharmacist, and he told me it was a BASIC case of seasonal conjunctivitis. They just want you to do business with them, if you have any health issue, don't bother.

Mathieu Brousseau

(Translated) Very disappointed with the service, they put a lot of pressure on us to buy their glasses and refuse to make a prescription for 2 years, even if we haven't had any changes and our insurance is every 2 years. It took everything to get a copy of the prescription. For sure, I will not go there again. (Original) Très déçu du service, Il font beaucoup de pression pour que l'on achète leurs lunettes et refuse de faire une prescription pour 2 ans, même si l'on a pas eu de changements et que nos assurances sont aux 2 ans. Ça a tout pris pour pouvoir avoir une copie de la prescription. Pour sûr, je n'y retournerai plus.

Marjolaine Nadeau

(Translated) It's really frustrating to be in front of a closed door on a Friday afternoon. I can not wait to get my glasses, ????devine what ?? I'm also looking forward to my last visit. (Original) C'est vraiment frustrant de se retrouver devant une porte close un vendredi 16h. J'ai hâte d'avoir mes lunettes,????devinez quoi?? J'ai aussi hâte à ma dernière visite.

Claudette Gauthier

(Translated) Hello everyone! Here is our experience with Farah OPTIK from Longueuil. My sister and I have been there lately. After reading the reviews on this site, we have decided to express our complete satisfaction. The opticians Viviane and Cynthia are smiling, human and generous to answer our questions. Doctor Lanctôt is very professional and attentive. We are satisfied and recommend him for the excellent service. Louise and Claudette. (Original) Bonjour à vous tous! Voici notre expérience avec Farah OPTIK de Longueuil. Nous y sommes allées ma soeur et moi dernièrement. Après avoir lu les commentaires sur ce site, nous avons décidé d’exprimer notre entière satisfaction. Les opticiennes Viviane et Cynthia sont souriantes, humaines et généreuses pour répondre à nos questions. Le docteur Lanctôt est très professionnel et à l’écoute. Nous sommes satisfaites et le recommandons pour l’excellent service. Louise et Claudette.

Churchill W

(Translated) Impatient and condescending. There are a large number of optometrists in the area. Choose well. (Original) Impatientes et condescendantes. Il existe un grand nombre d’optométristes dans la région. Choisissez bien.

Cat Woo

WoW, first time here and last time ever! I had booked an appointment the week before, I had asked to be rescheduled and they told me it’s all good..to come in next week at 1pm. A week later, I come in to find out that I wasn’t even booked in their agenda (they don’t even have a software for that)! Plus, luckily it wasn’t too busy and they took me in anyways. The guy who was doing the pretest on my vision, didn’t even sanitize the equipments for me! Just first rule of basic hygiene! Very disappointed! That’s not all. I had to ask him to sanitize the whole thing for me and even the eye patch that I had to wear for the pretest..wasn’t even sanitized! Eww!! Then it was time for the real eye exam..the optometrist didn’t ask me enough details about my eye history..it was simple and short..I had to insist to inform him about my current situation. This place is like a nightmare!! If I could rate it at -5 stars I would!! DONT COME HERE..GO SOMEWHERE ELSE!!

Steave Ruel

(Translated) Heart, heart, heart <3 (Original) Coeur, coeur, coeur <3

Handan Oguz

(Translated) A degeulas service by optometry tells me to shut up my 15 month old daughter because she laughs or screams I tell her you want me to cover her mouth he tells me go outside and wait it is cold I tore the document and leaving that will teach him to be polite !!! (Original) Un service degeulas par l'optométrie me dit de faire taire ma fille de 15 mois parce qu'elle rit ou cris je lui dit tu veux que je bouche sa bouche il me dit sort dehors pis attend il fait froid j'ai déchiré le document et quitter ça lui apprendra a être polis !!!

Jimmy “Beardbeerman” Doucet

Super poor service, optician was super rude and unprofessional during my girl's eye exam and they'll whip out "bad usage" not to respect their guarantee if you come back with a broken pair, even after barely a month.

Nathalie Norton

My children & grandchildren have been going to Farhat for 30+years. Very compationate, very good service. really good prices on frames.

Lara Therrien

(Translated) Good service and good price (Original) Bon service et bon prix

denis jeffrey

Always had a good experience, fair prices, nice folks

Melissa Gael

(Translated) Exorbitant price, we sold 2 pairs of glasses to my mother for $ 1500 !!! (Original) Prix exorbitant, il on vendu 2 paires de lunettes à ma mère pour 1500$!!!

Dina Azza

(Translated) excellent service great choice of glasses (Original) excellent service grand choix de lunettes

cheesecake lover

(Translated) The staff is kind, pleasant, very competent and at the service of the client. There is a large selection of glasses and the 3 for 1 makes the glasses inexpensive and of good quality. (Original) Le personnel est gentil, agréable, très compétant et au service du client. Il y a un grand choix de lunettes et le 3 pour 1 fait en sorte que les lunettes ne sont pas cher et de bonnes qualités.

Chin Tok

(Translated) Very bad attitude the gentleman and they send me my contact glass by post I get robbed and then I'm left to myself next time I would pass my turn my going to do business elsewhere (Original) Très Mauvaise attitude le monsieur et ils m'envoi mes verre de contact par la poste je me fait voler et puis je suis laisser a moi même prochaine fois je passerais mon tour ma aller faire affaire ailleurs

Cindy courchesne

(Translated) Nice when everything is fine. On the other hand, if you have any problems with your prescirption, your eyes or want a refund forget that. I received my glasses and I thought there was something wrong. I was told to go home and get used to it. I went back to see them later to tell them that it was still not going well. They readjusted my glasses because the person before did not do it properly. I am retrouning a third time same problem, same speech and finally a 4th time same problem same speech. I tried to get a refund, but it was impossible that I was told. from the moment I wanted to put my foot down, they changed their tone. I know now that I will never see my money again and that I will have paid for glasses that caused me painful health problems (swollen eyes, conjunctivitis, dizziness, migraine) but it showed me that these people only want your money. They are barred for life and I do not advise anyone to do anything with such manipulators. They protect each other, so it's always our problem. This is the first time in my life that I write a negative comment on a company on the internet, but I would not want others to suffer what I experienced and they get stolen their money. Especially we talk about a pair of glasses, so a good $ 230 in the vacuum. Good luck in your search for a better company. (Original) Gentil lorsque tout va bien. Par contre, si vous avez des problèmes quelquonque avec votre prescirption, vos yeux ou que vous voulez un remboursement oubliez ça. J'ai reçu mes lunettes et je trouvais qu'il y avait quelque chose qui clochait. On m'a dit de retourner chez moi et que j'allais m'habituez. Je suis retrouner les voir plus tard pour leur dire que ça n'allait toujours pas. Ils ont réajuster mes lunettes, car la personne avant ne l'avait pas fait comme il faut. Je suis retrouner une 3e fois même problème, même discours et finalement uen 4e fois même problème même discours. J'ai essayé de me faire rembourser, mais c'est impossible qu,on m'a dit. à partir du moment où j'ai voulu mettre mon pied à terre, ils ont changé de ton. Je sais maintenant que je ne reverrai jamais mon argent et que j'aurai payé pour des lunettes qui m'ont causé pluiseurs problèmes de santé( yeux enflé, conjonctivite, étourdissement, migraine) mais cela m'a montré que ces gens ne veulent que votre argent. Ils sont barré à vie et je ne conseille à personne de faire à faire avec de tels manipulateurs. Ils se protègent entre eux, donc c'est toujours nous le problème. C'est la première fois de ma vie que j'écris un commentaire négatif sur une entreprise sur internet, mais je ne voudrais pas que d'autrse subissent ce que j'ai vécu et qu'ils se fassent voler leur argent. Surtout qu'on parle d'une paire de lunette, donc un bon 230$ dans le vide. Bonne chance dans vos recherches d'une meilleure entreprise.

Daniel Levasseur

(Translated) Excellent service (Original) Excellent service

Helene Powers

(Translated) Perfect. (Original) Parfait.