Reviews of LensCrafters (Ophthalmologist)

Vincent Liu

My treatment with Dr. Nhi Phan was very successful. After using the Orthok lenses I was able to play sports again without worrying about glasses.

Bob Argiropoulos

Excellent customer service. Very knowledgeable and helpful staff at the Market mall location. Thank you.

Eric Ofori-Atta

We (my whole family) dealt with a lady called Ann/Anne and she was simply amazing. We first came to buy my son's prescription glasses and we had such a wonderful experience with her that all 4 of us ending up getting our glasses from lenscrafters.

Kenneth Coker

Carolyn and Anne were very patient and helpful, when I went to get my glasses. They took the time to make sure I got the glasses I wanted and needed. I am very pleased with my prescription glasses and prescription sunglasses. Dr Nhi Phan is very thoughtful and she takes the time to answer any questions and to educate me. The service provided by both LensCrafters and the Eye Clinic is excellent.

Jennifer D. Beard

Nice Place! Awesome Selection with friendly, and kind staff!

Das Minion

Super friendly and knowledgeable staff. I normally hate having to shop for a new pair of glasses but this time it was a delight

Bryan Villanueva

Staff are accommodating and friendly. There are also a variety of frames to choose from.

Dea Butac

It’s always a great and lovely experience whenever I purchase my eyewear. And they are always accommodating and welcoming right away. I had to special order my frames and it took us about 20 mins to do the whole order because I just wanted everything else to be the same. As always they’re amazing. They really are.

delford twain louis

Ann is most professional and accommodating assistant! Bouquets of roses!

Hussain Daoud

Carol , gave excellent customer service

Michael Gray

Customer service in this shop is very good had good help from Anne, Rabbi, and Stacy They have done everything that they could to help me get use to wearing Progressive Glasses for the first time. Sadly though they are not working out for me and can't get use to them and looks like I will be returning them they tell me to give it time to get use to it. But sadly I don't have that kind of time to play around with them. I am very disappointed with the Progressive glasses as they are not what I expected them to be.

jm Lyn

The best experienced as always. Knowing that LensCrafters are the best in customer service especially there glasses are amazing too many choices that gives me headache which one am i going to chose.lol…Kudos to Carolyn Dela Cruz who’s more reliable person to ask or giving more ideas regarding glasses, thanks to all staffs!!! I’m a loyal customer for many years same as my wife Marilyn. We’re extremely likely to recommend LENSCRAFTERS Located to Market Mall Calgary Alberta Canada. God bless and Staysafe everyone!!!

Gaurav Duggal

Ordered a prescription sunglass on November 6th. Everything went very smooth. Selection of frame , lens and direct billing to insurance. I selected one of the two lenses offered. I was told glasses should be ready in 2 weeks. 2 weeks passed no update. When enquired they said it’s delayed. Did not know when it will be delivered. Finally on Dec 6 th their manager tells me they can’t deliver as lens is back ordered. So now they gave me a choice to select another color lens or cancel. So i have cancelled. My insurance will get refund in 4 weeks. Then i can restart my search for glasses from another vendor. I found the whole follow up and customer relations really lacking. They just dont care or simply do not have resources to perform professionally. This was at the market mall Calgary location. My family wont be doing anymore business with them. Edit : Jan 11, 2022. I am still waiting for Lenscrafters to mail in chq for refund to my insurance. Initially i was told , request has been sent on Dec 7th 2021 itself. Now when I called in again last week , i am being told the chq will get generated this week ie week of Jan 10 - 14 of 2022. The customer service is even worse. They asked me to create a ticket. After a week they responded I need to talk to the store Manager!!!! and on top of it the customer service addresses me as Maria!!! So I got my eyes tested on Nov 6th 2021 and am still waiting for glasses for which I already paid!!!

Lori Barclay

Dr. Buzea is the best. All of the staff are professional, helpful and thorough. Best eye appointment ever.

Steven Paradis

I went to Lenscrafters to get an estimate in regards to my glasses verified due to the fact that there was a crack in the lenses. Jessica helped me to start with and was most welcoming and courteous. She got the problem fixed in a glance and took care of the situation...on top of that she cleaned my lenses, provided me with a new case for my glasses and was just a ray of light in my day. Then, i needed to get an estimate in regards to a new pair and a wonderful lady in the name of Pamela gave me a hand. She was so helpful regarding the choosing of the frames...gave me her points of view as I asked her and was so professional. She then documented everything in order to avoid me having to go into the store..... just an amazing team! They were definitely, all combined together...the sunshine I needed in my day. Thank you so much.

Sandra Profit

The Market Mall LensCrafters is a very professional and I have always received great support after I’ve made a purchase there. They have a great selection and knowledgeable staff.

Kris

Pamela at market mall was just amazing!!!! She worked with my picky man and had a few laughs! Learnt alot about glasses!

Alison Younger

Optometrists connected the Lens Crafters is amazing. Very thorough and personable.

Klaus Rimke

Market Mall LensCrafters provided excellent service correcting a quote from the NE store and saved a substantial amount of money with an awesome turn around having completed the glasses one week faster than expected. Thanks

Dave Barrett

I’ve bought a few pairs of glasses over the last few years at this location and continue to be exceedingly satisfied with the service provided. Most recently I have been in to have a new pair of progressives fit to fine tune the vision fields. Very thorough to determine where my problem areas were. Double checked the prescription to ensure it was correct. Adjusted frames fit a few times. Measured the fields to ensure placement was correct. They determined what the problem appeared to be and made a decision to relocate the vision fields in the lenses which requires new lenses be ordered. To me this is incredible in this day and age of poor customer service. They could have made frame adjustments, called it good and sent me on my way but they didn’t. The ladies that helped me out were super friendly, professional and thorough. Anne and Gisselle (I hope the names are right) thanks for being the best at what you do.

Tara Y

I was a potential client for LensCrafters but they did not carry the product I needed to suit my needs. It was appalling to see the poor service from the management as soon as they found out my business would be taken elsewhere. I would not recommend this service to anyone. However I will say that the sales associates were clearly trying their best to help.

DEEPAK GEORGE

Great staff but terrible products...both 2 frames and both lenses have lost coating ...disappointing...!!

Jameer Thurman

Service was unmatched. I was quickly attended to by the staff and they helped me find the perfect pair of glasses. Staff was very professional and gave great insight on the different types of glasses and lenses they offer.

Colin Bildfell

They conduct business in a very genuine and professional manner. I felt very taken care of, and I highly recommend getting your glasses here.

Jason McConachie

Was here yesterday, was very understaffed unfortunately and couldn't get what we came for . Seems to be busy so they must be doing something right

Brenda “super_wolf77” favell

I like the measures they are taking to limit the amount of people in the store, but when it came time for my daughter to pick up her glasses, there was myself and my daughter in line along with another woman, and nobody in the store but 2 sales people. They refused to let us and the other woman in the store, the other woman was picking up glasses also. The sales person gave my daughter her glasses and said try them on, didn't bother to check if the frames sat where they needed to behind the ears, nothing. My daughter said that they were loose, so much so that the frames pressed right up against her forehead in order to stop from falling off her face. The sales clerk said, oh that's how they are supposed to sit. I said no they aren't, clearly they are loose, you see that they are loose, she can't look down without the glasses falling off her face. The hesitation from the sales staff was because she didn't want contact with the glasses after my daughter had them on her face, she didn't want to check to make sure they actually fit my daughter. We were both wearing masks and so was the sales person. I expect that when a customer pays a high penny for their glasses, regardless if there is a virus going around, that the job is done 100%, if you're afraid why the hell are you working in customer service! This is your job, you let people try on glasses and spend so much time with them at your desks taking down insurance info, etc., but when it comes time to ensuring that the product we purchase fits, you want nothing to do with the customers. It's a quick hand off. I witnessed it when we were in there trying on glasses, we experienced it and so did the woman that picked up her glasses at the same time as us.

g Matilla

The staff and management at this Lenscrafters, by far, provides the best customer service I have experienced. They will go above and beyond to provide the best service possible to ensure that you are satisfied with your purchase. I highly recommend this location if you're in the market for prescription glasses or sunglasses.

Julian Tejada

Happy with my experience at Lenscrafter. Anne is very helpful and always goes above and beyond when dealing with her. Will definitely be coming back for my next pair of glasses.

Noha Salem

We have been utilizing their services for several years now and they’re always amazing. They go above and beyond to support their clients. Also our regular go to Dr. Sal is fantastic and passionate about what he do. Will keep coming back again for sure. ????

Sadiq Noor

Very poor customer service ..... no one cares and it feels like employees are saying “Why are you here”

Edmund Guo

There could be more of a selection of frames. Also, many of the frames looked similar.

Tola Adedipe

I went to other optometrist to replace the nose pads on my glasses and Lens Crafters was the only one that would do it even though it wasn't one of their frames. FOR FREE. I was SO GRATFUL. Staff were kind and efficient. THANK YOU.

Enny Autism

The staff at the Market Mall store are great, thanks again for all your help.

Kerry Roe

This lenscrafters is the best!! My family only buys their glasses/sunglasses here. Thank you Jessica for always going above and beyond in getting me exactly what I need every time!!!

Minu Agarwal

The staff was really helpful and kind. Grateful!

Willie K. Kerns

Ordered my glasses and they were ready quickly and the service was super friendly.

Laurel Stapinski

A fantastic Place with great service from check-in to glasses selection.

youngtaek kim

Everyone here was helpful and kind!! They looked carefully at my glasses and tried hard to fix them. I was so worried, but I can see clearly with my glasses!!

Saman Faghieh

Very friendly and accommodating staff! Helped me size and pair two sets to my needs right away. Highly recommend them!

Marlene Hirsch

Just bought new glasses and had another great experience! Thank you Anne! Even with all the covid protocols, you made my shopping experience very enjoyable! Will be back again next year :)

Dilawri Calgary

I love the professionalism and the advice given. Would have loved a little more thorough explanation on how to interpret the results and see more selections of oblong-shaped frames rather than the more common round-shaped ones. The overall experience was wonderful nevertheless.

Zara Vito

The staff were friendly and helpful.

Asia Acuna

The employees were not very helpful, gave unhelpful answers to my questions and seemed more interested in getting me out of there as fast as possible. My glasses were not well fitted, they sit crooked and were not adjusted on the right position on my face. They did not check the prescription to ensure it’s good, didn’t offer a mirror and were very brief with me. I was going to buy something more but the lady cut our interaction short very quickly. Will have to go back to readjust, likely to a different store.

Gabriela Nita

Excellent service. Dr Andy very knowledgeable. Very friendly, patient and knowledgeable staff.

Leslie Togado

Great customer service as well as helpful in helping my husband and I choose our glasses.

MitchumJay

I had pretty good service here. I had a very helpful lady who guided me through my options and had no problems with direct billing. Will return here for next pair. Did not try and upsell.

Jehm Marie

The staff are accommodating. Anne is so wonderful, she helped me choose my glasses. Wonderful place to shop for eyeglasses.

Jomary Reloj (Pinoy baker in Canada)

Hoping on the 3rd time around I dont get my sunglasses frame scratched all over like a second hand... I am so disappointed...i got a phone call from lenscrafters that my sunglasses is ready for pick up that was february 7 then they said that my item has scatches on it but just a minor so they asked me if i am willing to wait for a week. I decided to do that because who want to use sunglasses with scratches on it. The following week(february 14) i recieved an email regarding my sunglasses so i went to the store and picked it up. While still on the mall i looked at it again and noticed that my frame has a lot of scratches on it so I went back and talk to their staff about it and they said theyre going to order a new one...

ctweirdo 0

You will get much better service when the manager is not here. The manager always look like they are mad at somebody and not very good at adjusting glasses. We got a new pair of progressive and the reading part is way too low for our Asian eyes. Keep trying to explain that to the staff who is adjusting our glasses (who we later found out is the manager) and the staff do not understand it, or should I say, do not want to understand. They just think that we are not used to the progressive lens, we tried to explain to them that we have been wearing progessive lenses for many many years and we know what it should look like, we even show them our old glasses which is already in progressive lenes. But the staff did not like our response and stressed us to take it home and try it out, their mind is set that we do not understand how progressive should work. We went back a couple days later because the glasses is truly not working. This time an Asian staff helped us and they fully understand what we are talking about. The staff understand what we mean by "reading part was set way too low" and was nice enough to send the lens back for adjustment and now the glasses works great (it has to do with our Asian nose and facial features). When we went back to pick up the glasses, we saw another customer (next Asian) with the manager trying to fix their progressive lenses as well, the customer was there for half an hour but still not very satisfy. Overall, I think that the staff is much more understanding and know what they are doing than the manager.

Amy L. Hall

Excellent service and the staff are friendly and knowledgeable. Highly Recommend this place!!!

Al-Karim Khimji

Amazing team, great service!

Samin Mahmud

Awesome customer service. They were all so polite and helpful

Nicole Soltys

Always a great visit. They have lots of styles and options for glasses. Special shout-out to Anne who is an excellent person to deal with - quick, efficient and super friendly.

Zachary Remple

Carol was amazing. So helpful. Found the perfect pair of glasses.

Christian Obando

They had a great selection of frames so it was easy and fast to find a pair I loved. The staff was friendly and were able to get my new glasses priced and ordered super quickly. I'm very happy with the great service I received.

Toddy wang

bad service. No reason to charge for eye health exam since I only do prescription test. Regular price but show with 40 percent discount. Just cheat your money from your pocket.

Robert Taylor

We have used LensCrafters for many years, particularly for our children's glasses. The staff are always pleased to help and aren't satisfied until you are. Just today, I've used LensCrafters for my own frames and lenses (for the first time). I was pleasantly greeted immediately and given instructions on browsing the frames section. Once I selected my frames I was working with a LensCrafters technician within minutes and was in and out of the store in less than 30 minutes! Great service. Great products.

Kenneth Wyllie

Wasted my time earlier today when different staff told me contradictory stories when it comes to bill timing then fobbed me off by saying it was all a "misunderstanding." No reasonable efforts were taken to make things right. I most assuredly will NOT be "coming back another day" to spend any additional money on eyewear.

Aniekan Akpanekong

excellent customer service

salma razaq

Excellent service

Heather Baldock

I had a very friendly and helpful sales associate who made my experience easy and efficient. I’ve had positive experiences at this location and at the CrossIron Mills location.

Danika S

Very poor customer service, microagressions and possible race-based bias. This is the worst experience I have ever had buying glasses. I was treated poorly by staff, who started by repeatedly questioning me as to whether I had a prescription (as if I would not know). They were curt when addressing me and seemed to not want to serve me. The worst was when I returned the glasses I did not want, I was met with no response and a turned back. It would not have been so bad, but I was able to see them treat White customers with care and helpfulness while I was in the store. When my husband came to the store to meet me, he gave the same lady a tray of glasses back and she politely thanked him. He is a different race from me. It was so shocking! The staff need customer service training and unconscious bias/Diversity, Equity and Inclusion training right away! Avoid if you are Black for sure!

Kenny Slaney

Would not recommend purchased a pair of eyeglasses less than two months ago and one of the lenses fell out due to a screw not being tightened enough. Now they want me to pay full price out of pocket and I have to pay to replace both lenses. And on top of all of this I was spoken to very rudely on the phone when I called about this issue. WORST CUSTOMER SERVICE EVER

KraZeD

Great Customer Service, Fast and Easy Process

Harsh Joshi

Went to get my prescription glasses at Market Mall location, Pamela is one of the nicest person I have met, she helped me select frames and lenses. She was very patient and walked me through all their promotion to make sure I got the best product and price.

Dee Didora

I'm giving this place 5 stars for great service. Especially Janine. Shes really nice and has great customer service skills.

Char W

The lady who helped me was friendly and efficient. We have bought several glasses from the Market Mall LensCrafters over the years and have always been happy with the product and the service.

Ken Swan

Normally I try to keep my reviews positive but there is something a bit off about this location. There is one employee that works there that altho seemingly polite on the surface is quite abrupt and one gets the feeling beneath has a bit of a bad attitude. You can't actually call them out on it because the rudeness is not overt but any normal person can feel it. Overall I got the glasses I wanted and the pricing was fair but will not be returning to this location again. I walked away feeling like I was a bit walked over and my business taken for granted. I suppose every store has that one or two people that work for it that leave a bad taste in a customer's mouth. Maybe because Market Mall is such a busy place the management at this Lenscrafters feels they can ignore the overall vibe it's store has and they are probably right. But I won't be returning.

blair adie

they had what i was looking for in lenses & frames.was in &out half hr later feeling great about the experience! thanks Stacey

Nikki Dellosa

"I would like to personally thank Carol for a fantastic customer experience, from going into the store to collection of glasses, first class professional service. Thankyou very very much !!!!!" I will definitely coming back to Lenscrafter Market Mall and choose Carol to assist me, surely will recommend to my family and friends.

Michael Nguyen

Ask for Carolyn for all your eye wear questions, great customer service !

Cam D

Bad customer service. I decided to buy my daughters glasses here because of the 50% off promotion for kids glasses. Now I understand why they offer the discount. It’s to make up for the really really bad service. After 2 weeks of waiting for the glasses to arrive I decided to call and was told the glasses arrived damaged and they had to start the reorder process over. Not even a call to let me know that! Then I was told they have no idea when the replacement is arriving. And on top of that not even an apology for the terrible service. This place is ridiculous! I can guarantee that they will never get my business again. I would rather pay the extra money just for the better service elsewhere.

Bruce Ncube

Great service from knowledgeable staff, not giving 5 stars due to limited choices on frames.

Wendy Talbott

Wonderful customer service and in a timely manner. thank you

Alyssa Ficaccio

Other optometrists charge the same amount 130$ for both a contact and glasses prescription update with an eye exam. Once your in the exam they tell you it’s an extra 55$ for the contact prescription. Don’t bother getting over charged. I certainly won’t be back.

Anna Maturino

I am very happy with the service I received from LensCrafters. Therese was very knowledgeable, friendly and accommodating. Keep up the great work!

Rochelle Tao

Excellent experiences today

Sb Garcia

Janine from Lens Crafter Market mall is great and renders an exceptional service. I will always recommend her to my family members and friends. Cheers ????

Pam Lindley

I have been dealing with this company since July 2020 and ended up returning the glasses after several failed attempts at making them so I could actually see out of them. I went in, got a refund minus my plans $200 and they told me I would get that within a few weeks and its now been over a month and still waiting for them to refund my plan so I can claim my money for my new replacement glasses. I feel like they are very unorganized and do not return phone calls and so I am constantly phoning to see whats going on. It has now been over 5 months that I have been dealing with this issue and I am really not pleased and will never shop at this store ever again. Its unfortunate because initially the employee who helped me was very professional and pleasant to deal with and I gave her a raving review along with LensCrafters but now I want to change it not for the employee but the company in general.

Aya Abi

Quick and professional services.

Ashok Patel

Great

Leslie Williams

Very happy with my experiences at Lenscrafters. Jessica has the best customer service.

Ian Humphreys

Anne was extremely helpful and very polite. Was a joy to have her assist me. The doctor that I saw here was also very good! All around a great experience.

Paul Kamenka

I was very impressed shopping with Lenscrafters. I did not have to argue about how to save money. Anne Viray found the ways for me. Your company direct bills my insurance health plan and I loved that. I will very happily shop with Lenscrafters again.

Keith Gillissie

The staff were absolutely amazing and helped my teenage daughter to choose her glasses, which is extremely hard as she didn't want to wear glasses and thought she would look bad. They were all very patient and supportive and every one of them came over to give opinions and compliment her on her different choices. She left feeling great about herself and happy which is extremely difficult to achieve for any parent of a teenage girl. Great location.

Elana J

I love how friendly the staff are at this store, specifically Anne. She always goes out of her way to make sure you leave excited to show off your new glasses, in a timely fashion! Thanks, Anne!!

Linda Brady

Carol at LensCrafters Market Mall was knowledgeable, helpful and fun. She made my experience selecting new frames easy.

Christine Winter

Great service and great people! Thank you especially to Jessica for helping me pick out new frames!

Leonie O'Sullivan

Ann was so helpful and friendly! She helped my fiance and I find perfect glasses. Her customer service was top class! We will definitely be back in the future.

Frances P

Great and relaxed shopping experience. I had an idea of what style of frames I wanted and the associate was a great help.

Liu B

I ordered ortho-k lenses, but next day changed my mind due to circumstances beyond my control. I called the clinic next day to cancel the order and was told that i will be charged $ 200(!) cancellation fee. I find it very disappointing.

Anne-Marie Chorney

Carol, Market Mall LensCrafters, Calgary, was very friendly, helpful, and knowledgeable. She made my experience at choosing glasses a delight.

Kevin Peacock

We have always found LensCrafters to be a most helpful and delightful experience. Our old site has now closed, and this was our next closest. We were not disappointed. The assistant Ann was very helpful in helping the three of us select frames and the appropriate lenses and finding the most reasonable price. We will certainly be back.

Kikko

One of the worst customer experience I have received here every single time I have visited this location. You end up waiting for 20-30 min to see the opticians chat around, laugh and waste time with each other or 2 of them are helping the same customer while you are told to wait without given any indication of how long. The optician that was free totally ignored I even sat there that long and chatted around with everyone in the store. Not visiting this location again!

David Dempsey

Excellent staff at this location. Great selection. Great service. I've been using LensCrafters for years and this is, without a doubt, one of the best locations in Canada.

Roman Kisilenko

Amazing and friendly staff. Well maintained and beautiful place.

Maribel Watson

Fantastic Service, awesome selection.

Jonald Balo

They told me i'll get my glasses in a week so I called in earlier to check before i drive to the store, the staff told me "it's still in the LAB" and will check on me this tuesday. THIS IS VERY INCONVENIENT AND UPSETTING! YOU GUYS COULDVE SAID 1-2 WEEKS! OTHERWISE CUSTOMERS WILL BE EXPECTING! IF I AM NOT SATISFIED WITH MY GLASSES WHEN I GET IT, I'LL BE GETTING MY REFUND!

Trevor Shillington

Excellent from start to finish. Friendly, professional and efficient staff. I would go here again for glasses in a heartbeat.

Tricia Henderson

Ann from Market Mall location was amazing! Very helpful, efficient and kind service!

Hamed Mir

TERRIBLE! I went there to check their frames but before anything asked them if they work with my insurance. They got my insurance info and checked for me, I didn't buy anything though. Today I found that my insurance paid full coverage amount to them for a 600 dollars claim!! I phoned them for clarification, they told me -very aggressively and rudely- that " they had to submit a claim in order to check if I could use my insurance coverage". So crazyyy!! And they didn't even let me know at that time. This is sure illegal.

Aidan Song

I went there to grab a new pair of glasses with my updated prescription, I fell in love with a pair that Janine and Anne had picked out for me! Something new and different, but not completely out of my comfort zone. They were amazing! Would definitely recommend this store to anyone looking for new glasses or buying glasses for the first time!

Rick Jr Maligalig

May 19th, a careless employee triggered a claim on our health insurance while only asking for an initial quote on a chosen frame and lenses. May 20th, we told them that they should wait for our call back if we will go with frames/lenses or reverse the claim as it takes 4 weeks to complete the process. The next 5 days were just silence from that employee even if we already called them as soon as we saw the claim email from our insurance. May 24th, we went to the store and had an argument with that same employee. Out of frustration I raised my voice for the following reasons: 1. Employee decided to reverse the claim without even calling or consulting us. 2. Employee was unapologetic with an audacious response of "It is not my fault!" 3. Five days of no call back or not even a minute update on what was happening. I am not sure if there was a miscommunication between the store employees but that is beyond my business. May 25th, Stacey and Anne fixed everything as we have decided not to deal with the irresponsible employee anymore. It was a breeze dealing with them. If I had to dwell on the inconvenience from that neglectful employee, I'd probably give them a 5 negative stars. The fact that the issue was handled with so much ease by Stacey and Anne, it gave me so much encouragement to give this store a chance. A single employee boo boo shouldn't ruin the store's quality brand. To the employee who refused to fess up: There's always a million reason for excuses when avoiding responsibility/consequences to your careless, devil-may-care and negligent actions. Only the people who fixed your mistakes are worth-mentioning in this review. Stacey, With the exception of Anne, kindly please provide more customer service training to that employee whom I refuse to mention.

Jill Baluyot

Excellent service and assistance from Carol Dela Cruz. I will definitely be back at lenscrafters market mall and likely to recommend to friends and family

Ethicali One

I had a very poor experience at Lens Crafters Market Mall, dealing with possible race based bias and micro-aggressions. Unfortunately, it appears I was treated differently because of unconscious bias and endured micro-aggressions because I am visibly Afro Canadian. Assumptions around unlikelihood to purchase glasses (which I did) may be present. Other customers that were White were treated respect and received polite help and service. When I was addressed the tone was curt and hurried. After my husband joined us in the store, he also noticed the difference in service we were receiving versus White customers. I hope that staff can receive some Diversity, Equity and Inclusion training with a focus on unconscious bias when serving others. I deserve to be treated the same as White customers. I am always polite and I am a paying customer. I did not just leave the store without purchasing, in protest, because my time has value and I really needed to get my glasses ordered. I hope something can be done to improve the customer service experience for all customers, including those that are from minority groups. After I pick up my glasses, I will never be shopping at that location again. It is important that the company invests in this training (if not already being conducted) and hold employees accountable, so that clients are retained.

Brenda Friederici

service from Stacey was excellent and appreciate the time and energy spent to satisfy our buying process of glasses and sun glasses excellent service

Dozic C

Nice treatment from staff. Pamela helped me greatly and patiently assisted me all through even when I was delaying in making a choice of frame. She is the kind of staff every team should have. I strongly recommend this place! Chiedozie

Sally Hartung

Very clean and great hours. I am very happy with their service. I had my eyes examined on a Monday morning and ordered my glasses and contact here.

Chris Clavette

The service I received shopping for my first pair of eyeglasses was excellent. Highly recommend the team at the Market Mall location.

Koji

Terrible service and glasses. Mine broken within 3 months. Do not recommend this place if you use your glasses frequently

chantal gratton

The ladies that work the front are awful! Can't even bother to say hi to anyone walking in. I've had to walk through their location a few times to get to the eye doctor that's attached to them and they barely acknowledge me. I once had asked for help to find frames that fit my face the best and the lady started going off on prices. That's not what I asked at all. Needless to say their attention to detail or even attention to the store at all; is atrocious. I've decided to buy online because dealing with someone who doesn't even listen to what I'm saying irks me.

Gerry van Nie

I returned to lenscrafters because the glasses I had recently purchased were not working for me. The optician that helped me today was very knowledgable and helpful. She was highly conscientious in identifying the problems and explained everything very thoroughly and clearly.

Mike Rose

Bought my glasses at CrossIron but had them sent to the market mall location to pick them up. Everyone was super friendly even though I didn't buy them there and Stacey did an amazing job fitting them to me. Will recommend both locations to friends.

Carley Tymiak

Dr. Nhi Phan was amazing. I had issues with dry eyes for almost a year due to having too much Botox for my migraines. I had already seen a specialist at the Foothills hospital. He was extremely dismissive and did not explain anything about having dry eyes or how to treat them. Dr. Phan explained everything I needed to know, including pictures of my eyes and diagrams. She was so thorough that I completely understood how to move forward and be able to take care of my Dry Eyes so that I wouldn’t have permanent damage. I will only see her for anything eye related moving forward. She really cares about her patients and the health of their eyes.

Iana Nesterenko

I regreted getting their service after I had get my appointment on the phone.Looks like the workers of lenscrafters forgot they get their paycheck and pay their bills because of the customers.The tallest worker was so rude and absolutely incompetent. My family and relatives will not be using their service never. Never again. Great news I find Vision Optical which is the best eyewear place in Calgary and got there 3 pairs of glasses. So lenscrafters, good luck dusting your shelves.

Tiffany Stanbra

I have been going here for years. The staff are always eager to help and the selection of frames is great!

Jocelyn Ellurig

after today will never go back here ever again. I booked an appointment as per my fam doctor’s advised from my diabetes she told me i need to get a check up for diabetes and it is for free. i called this clinic and booked appointment and specifically mentioned my diabetes and asked if it is actually going to be a free eye exam and she said yes it will not be taken from tou bluecross but the diabetic vision whatever will cover the whole exam so i also booked appointment for my husband because i forgot to asked if my bluecross will cover my husband and will it be direct billed thru bluecross so i called the day before the scheduled appointment and asked about this and she said yes we can direct billed to bluecross . when we went they took our manulife and bluecross cards no explaination of how much will be covered and how much should be the appromixate costs for both of our exam. The doctor do exams and some extra exams never asked if we were okay with it never mentioned of extra charge or whatsoever.. and when we came to the desk was really surprised we had to pay $385. the gurl that was helping us said that since manulife dont have a balance anymore so the bluecross will not pay for my husband because we had a manulife, I ask well can you send the statement to bluecross for them to know and there was no payment made from the main provider and so they can put it their share of coverage she said that it wasnt possible that we had to do it ourselves manual claims...I complained also about being misinformed that the diabetic vision will cover my exam later on the manager has to step in and from there she was able to submit the claim to bluecross for my husband and so as send to our health spending the rest which opposed to what the other gurl have told us. Manager offered a free contacts for the misleading info but we refused since that was not the reason of my disappointment. The point is they shouldve been more transparent to their clients specially when it comes to charges etc. like the clinic we used to go would let us know what the expectation costs would be and how much is covered by the insurance provider they call it a treatment plan that they submit to the insurance provider to find out how much is covered and if we decide not to do it there will be no charges from the insurance since this was only a treatment plan they submitted. Was really really disappointed and tomorrow i am going to cancel my follow up appointment and will go back to our old clinic as soon as they will re open.

Emily Overes

Always go here for my husband’s glasses. Good frame selection, helpful staff, good prices. Loyal customers to this location!

Neil Wensel

What a positive experience getting new glasses at this LensCrafters. The staff are so knowledgable, helpful and friendly ! The whole process from selecting my frames and lenses, to making sure they fit perfectly was handled so well. I have never been so happy with a pair of glasses i have purchased . I cannot recommend you choose this store to purchase your next pair of glasses from enough . Best Staff in town .

Andrea Smith

Stacey and carol were very helpful and made my experience very pleasant.

Geraldine Schwartz

Great service!! No pressure to make a decision. Will be going back in the future.

Rick Pultz

The staff were very professional and excellent to work with when purchasing my glasses.

Shannon Lauder

Carol is fabulous! So helpful.

Kelly Nicholson

I love going to lens crafters market mall. We live out of town and only get glasses here. The staff are awesome and the doctors are really good with my 5 year old.

Jasjit Dhillon

The staff in the store were NOT client service oriented - almost stand offish. That is the first time I experienced this. Also, the glasses were way to expensive. I found the exact same pair with lenses almost 300.00 less. I asked about price matching and found out that you don't price match. I will likely never use your service again given both issues.

Adn H

Update : Decent customer service but had hiccups due my astigmatism issue. Wasn’t happy with prescription. After some back and forth. They rebooked me for another session and promised to make it right. Happy to see they genuinely care about customer’s concern.

Sandra Desmet

The lady who helped me was very friendly. I forget her name though. But she was very good.

Howard Yau

Quality services and friendly staff!

Melissa Martin

Pamela was excellent! She was very friendly & so helpful with helping me choose my new prescription sunglasses & glasses.

Hilary Bao

I visited the marketmall store. Pamela was extremely patient and knowledge about glasses. She gave me very detailed explanation on each type of lenses and options. I was pretty happy with the purchase today! Looking forward to my new pair of glasses now before Christmas.

Lee Getzinger

Quick and efficient service give pandemic status for both eye exam and frames sales. Although adequate selection, there seems to be less variety in ladies frames than previous years.

Antonio Labrocca

Great service from Pamela

Melodi U

Attentive, polite and helpful personnel here. Had a great experience buying progressives for the first time.

Kerolos Boktor

Horrible customer service especially from the manager. We asked for prices and we were about to purchase $1100 worth of products and we had a great employee helping us yet after that the manager started helping to finalize the quote she gave us a higher price and she gave us the worst attitude ever. She doesn’t want to listen to what we say and when we told her that the price should be different from what she is saying she told us and I quote “I am not forcing you if you don’t like it then don’t buy it”

Brent Doherty

1st time to this location. The technician was a pleasure to chat to and made the exam prep process fun. Dr Buzea was very professional. He explained every process of the exam clearly and made this portion of the visit a pleasure as well.