Reviews of Dr. V.E. Hill & Dr. M.E. Ashenhurst (Ophthalmologist)

Adnan Manzoor

Dr Hill is great and have been seeing my daughter for few years however the front desk staff is awful. We had an appointment at 9:00 around 8:30 AM while driving there got stuck at crow-child 1st and 14 st after both roads have construction happening at the moment. I send them an email informing them "We will be 10-15 minutes late" as their phone isn't available till 9. Once at clinic we were told your appointment has been canceled as we were more than 10 minutes late also made me pay $70 as NO SHOW fee while I was standing right there. My kid has some serious health issues and is on oxygen she wasn't doing great that day but we didn't want to miss the appointment as it takes awhile to get another however the front desk staff decided to really implement the F***ing polices that day. We were charged $70 and sent home.

J M

Don't book with this office. They don't communicate appointment times properly then they tell you that you have to reschedule even if you show up 5 mins late. Very rude staff. When your office is located on 17ave right in downtown and you book appointments during rush hour then you should give your customers flexibility since traffic is unpredictable. Instead your staff were plain rude and told me to come another day like that is easy to do.

Bo Somerville

Dr Hill and all of her staff have always been very helpful, nice, and efficient. My Daughter loves the staff and atmosphere and was reassured to see Dr Hill before and after her surgery.

Lisa Evans

I just had a dcr or blocked tear duct surgery, preformed by Dr Ashenhurst. All i can say is amazing! I had never had surgery before and had no expectations going into the procedure. Everything went smooth and the healing is going good. If I ever need to have this done again i will not hesitate coming here again!

T G

Arrived 20 min before my app't time, however, I felt like I was being pushed through and rushed. Apparently no time to put in drops to numb my eye before checking blocked tear duct (ended up with my tear duct bleeding then decided to put in numbing drops ) Dr. Ashenhurst then left the room and came back with his coat on to finish the examine. Will be looking for a different surgeon for my surgery.

Lyndsie Barrie

Dr Vivian Hill is kind, welcoming and extremely helpful. I'm so glad my optometrist referred me to Vivian to relieve my eye strain and headaches.

Dietra Raubach

Prescription couldn’t be filled after surgery because of a signature issue and no one answered the after hour phone number even after multiple phone calls and messages.

Brian Walker

3 hour wait for surgery. Could at least phone you to give a heads up. Piss poor way to run a business. This is my 4 surgery same thing g every time lame excuse everytime.

Katherine Wingrove

I had an excellent experience with Dr. Ashenhurst and team. I would highly recommend!!

Cherr S

Had surgery for a blocked tear duct, I called the phone number provided after surgery to get a clarification on my medications, did not get through and left a message. They indicated that they would call back in 1 to 2 business days. Being a Friday with no call back means a Monday phone call... unacceptable when it is important when conflicting information was provided by the nurse compared to paperwork provided. Feels like a factory mill with no concern for the patient.

Paige

Front desk staff is very difficult to deal with. Not accomodating. Very long delays. I would recommend getting a referral for a different clinic.

Jiří Novosad

Highly NOT recomending for kids !!!!

Carol Korec

Dr. Ashenhurst and his office staff are very welcoming and professional, my eyebrow lift is perfect, my appointments we're on time (no waiting). I would highly recommend him.

Sean Swift

Very professional and talented surgeons with tremendous empathy for their patients

Stu K

Dr Ashenhurst is amazing. Great bedside manner, personality, the works. Did a gold weight implant and tarsorraphy on my right eye, and did an amazing job. Couldn't ask for a better doc!

Faten Monzer

Dr Hill is amazing, i know with her that my daughters eyes are well taken care off. She is so patient with kids.

Sandra Desmet

Dr Hill is a amazing Dr the whole staff is great

Terry Masterson

Dr. Ashenhurst did a fantastic job. Cataract surgery in both eyes. No problems at all with recovery from either one, and I wasn’t the easiest patient to work on. 10 stars if I could.

Leanne Hess

Dr V Hill is excellent, I survived surgery!! and have nothing but glowing recommendations for her. I am sorry that others have issue with the front desk staff, pre-surgery I had several appts and I was extremely pleased with them - communication was excellent both via phone and email.