Reviews of Brockville Optometric Centre (Ophthalmologist)

James

Will never deal with this place again for glasses. First it was they will be ready in a week and a half. Then it was be ready on Wednesday. (appx. 2 weeks at this point) That was followed by they will be ready by Friday. It's Wednesday now so with any luck I will have them Friday of this month and year. Also to note they told me the prescription part was done and they had them. They advised all that was needed was someone in their office to cut them. To get someone to cut them since being told lens ready and glasses back takes little over a week apparently. That's assuming I get them Friday. I really don't care if they are cut perfect and the best glasses I have ever had. I will never deal with this place again. I won't even start to elaborate on the level of rudeness I was met with for even calling the first time not one bit upset and politely just asking if my prescription might be ready. I'm just glad I didn't choose to speak to them in the same manner even after all this run around. The one who sold them was very respectful,helpful and professional. That's about all I can say good at this point. Really wish I had of taken the over 400 dollars I paid for glasses at this place to some other place. Even if the other place charged 500 for the same job as long as they appreciated their customer. My prescription has drastically changed since my last one so the new lenses are desperately needed to see right. I don't blame them for that. I do however blame them when I pay in good faith only to witness and be subject to the charade above. If 0 stars was possible I would happily post it as they have more than earned it. This is the first time I have ever typed a negative review of any company or business.

Ashley Spencer

Great friendly staff.

Ryan Paul

Great service! Great staff! Great location! Thanks again...

Amber Harris

They were able to fit me in when I desperately needed. Everyone was very helpful and friendly. The doctor was thorough and explained everything clearly! I had a great experience and would recommend!

Ron MacDonald

I’m very happy with this prescription! Feels like I’m back to normal. Remember please that patients share in the process. ps.... the fitting was excellent!

Eric North

Friendly staff, amazing service! Went in for a quick adjustment as I had lost a screw from my glasses. They not only replaced the screw but adjusted my frames, replaced the nose pieces and cleaned my glasses for me! Thanks for the great service!!

We3 Yelof

Great experience for the entire family! Highly recommend!

Rob Smith

Both the staff and doctor were condescendingly dismissive. My glasses as proscribed were unsatisfactory. I needed lenses for a specific distance but the first set provided for another distance and provided a warped view. I booked a second visit to correct this issue but the doctor seemed too busy to listen to my concerns. However a second pair was provided but these were only marginally better and lacked the "brown tint" I had previously paid for. When I had questions during the "fitting" of this second pair, I was told, "...you don't need to know...." A visit to another optometrist's office revealed the prescription given to me by BOC was incorrect, even for the distance viewing I was told I needed - and even more wrong for the distance I requested.

Shane Skinner

Excellent service. I was in and out very quickly and all my questions were answered.

C&D Andress

Absolute fantastic experience! The staff was very friendly and knowledgeable. I got my glasses when I was told and they are perfect! I highly recommend this office!!! ????

Matt & Ash Tyo

Exceptional service! Staff are all very friendly and helpful! Great selection of glasses! Our family has been going for years!

Carla Bangma

Minimal wait time for the next available appointment. I received high quality eye-care service. Very helpful, knowledgeable and friendly staff who will help you pick out your glasses and get them fitted properly!

Michelle Shepherdson

Highly recommended. The staff is friendly, helpful and go above and beyond to make sure their patients are looked after.

Amanda F

The office is friendly and professional. The girls go above and beyond to make sure it’s an easy positive experience. They are fantastic with kids. Would highly recommend anyone to go see Kristin or Candice to help with glasses!

Ashley Sparling

Exceptional service. I went there to get glasses for the first time and the staff was above and beyond. I was so impressed with Candice's service and honesty that I brought my husband and our son to her and she helped them both pick out glasses. They have gained my family's lifelong business without a doubt.

Trevor Artelle

Overall was happy with the experience until I got my prescription home to order new glasses. Once I went to place my order I realized that they had not included my PD measurement. I called and conveniently for them it's another $35 for that measurement. I am very disappointed in this underhanded tactic to get more money out of people. It would be good practice to let people know that there is an additional fee for this, I have worn glasses since I was 2 and have never had to pay extra for this measurement! Just so people know don't pay this fee, you can measure it at home with a ruler and there are instructional videos online to do so. All that being said I'm simply disappointed in this policy and it's not a reflection of the doctor. They were thorough in my exam which I do appreciate.