Reviews of Dr. Victor Pegado (Ophthalmologist)

Anthony Dason

Good Doctor, nice clinic, inadequate parking

Zedar Thom

My little girl who is special needs have been with Dr. Pegado since 2009 and he has helped with her vision as well as advise on those bifocal special needs glasses, which can be tricky. Dr. Pegado also performed eye surgery for my young lady and helped straighten her right eye that were a bit crossed. So far so good and my girl has been watching TV, well, what else for kids.... and seeing well in class and learning (slowly..) Plus point : Dr. Pegado checks thoroughly and writes a good prescription and allows for questions, if any. Room for improvement: again the systemic stress in BC with too few doctors and too many patients on the queue so little bit impatient at times but that is to be perceived with some understanding of the medical system! My little girl's eyes are less crossed now and she uses her glasses in school and at home so that is working well as she is recognizing pictures and their label upon tested (she sees well!) With the office staff, the previous few were a bit stand-offish. The current new staff are slightly better although they all seems to be habitually avoid being friendly to patients (not sure again this may be due to the medical assistant college curriculum and what is being taught...I don't know). Overall, my girl's eyes are well taken care of and what more can we ask for ;-)

Erynn Sheardown

I give Dr Pegado 5 stars but whoever does the scheduling 1 star. Every appt is at least an hour wait... Today was an hour and half wait for my 13 mo old. Ridiculous! I understand if this would happen once or twice but as I said every single appointment... You're either scheduling too many appointments or you're not leaving enough time but there should be some kind of correction as people should not have to wait with their young children for this long for an appointment when we show up on time.

Brittany Harmening

Really terrible appointment scheduling. Have already been waiting 45 minutes and haven’t even seen the doctor yet. My son could have attended school this morning but no, I chose to be on time for this appointment. Horrendous service. Edit: Dr. was great and apologized for the wait. They are trying to re-vamp their scheduling for obvious reasons. However, I didn’t appreciate the passive aggressive comment “Thank you for your review” from the receptionist on my way out of the office. Completely unprofessional.

Ry Sho

Have nothing but great things to say about Dr. Pegado himself as well as Coral Crawford and everyone else in the back doing the actual ophthalmological work. Not only are they great at what they do, but they are also naturally amazing at working with kids and there are always smiles and laughs during my sons tests. The big problem here is the reception, and in reading other reviews on here and RatemyMD it is clearly an issue that needs to be addressed. You can have all the talented doctors in the world, but receptionists are an incredibly vital first point of contact, and if you have rude and incompetent individuals at the helm it kind of puts a damper on the whole situation. I have tried on many different occasions to get through to them on the phone for basic things like appointment booking, confirmations and general inquiries and they literally do not answer their phones. Their voicemail says to try an email instead, and they don't respond to those either. Appointment reminder calls or texts? Nope. I’ve then sat in their reception area and witnessed first-hand as they are seemingly not doing anything but blankly staring at their monitor and smartphone and responding coldly to anyone who dare approach the desk. I would love to know how the professionals in this office seemingly just ignore the fact that they have receptionists who treat their patients poorly and don’t take on the most basic of receptionist duties like answering a telephone...

David Fletcher

I showed up early for a 10:15am appointment, it's now 11am and me and my 6 year old child have still yet to "see" the doctor....

Lynne Phillips

Dr. Pegado has been treating my elderly husband for years. His skills as a doctor and a friendly human being are excellent.

Jason H

Wonderful doctor, but unprofessional front desk staff and little parking options. Even after waiting 5 months for the appointment, we were forced to sit another 1.5 agonizing hours with our two young, squirming daughters.

Moni Nassif

Reception desk is friendly and welcomes you with a smile doctor pedago was professional and did what he had to quickly and even took the time to explain things in a verry understanding way

Kier Robins

Excellent experience for my atypical son. Dr. Pegado really cares about kids and eyes and is fun and compassionate. TY!

Toni Turner

Always a great doctor and person. Staff has been great the last several years. Kind and professional.

Jason S.

Dr Pegado is one of the nicest Dr's I have the pleasure to meet. He was very friendly and knowledgeable and I recommend him 110%. The staff were pretty good 2!

Sharon Mason

Dr. Pegado considered symptoms, spent a good deal time performing various tests and prescribed treatment. Throughout the lengthy examination he was efficient and professional and answered all my questions. This is the level of care I get each time I see him.

Ruth Rogers

Horrible experiences with this doctor. He promised to correct my vision to 100% which he "guaranteed". I had nothing but problems following cataract surgery with constant eye pain and visual problems that lasted for years afterward. Dr. Pegado became dismissive, rude and suggested the problem was "in my head". I finally found a compassionate doctor who diagnosed the problem and treated me for several years until my vision was restored.

SV Silhouette.

I give Pegado five stars. His desk staff gets only two though. They seemed to lack training? Not very good social skills, as well as numerous mistakes made and red flags just in the short period I interacted with them. Surprising for such a good doctor. Dr Pegado is just great though. Which is the important thing after all. Very competent and bright, with a friendly and warm personality which is so often lacking in the ophthalmologists and surgeons I’ve dealt with.

D D

9am called about using expired medication for a stye, or if to receive a new one if it was unsafe. Was told I would get called back. After an hour I called again and was told nothing could be done for me. I could have went to see a doctor in that time, which was my only free hour before work, but I waited expecting help (as both a doctor's appointment and possible prescription renewal during the first call).

Shel's Kitchen

Efficiently run office, comfy, and Dr. Pegado is a really nice guy who explains things very well and is great with kids.