Reviews of LensCrafters (Ophthalmologist)

Vincent de Tourdonnet

We have been going to LensCrafters in Belleville for years. Edith has been consistently personable and terrific, helping us navigate our choices with skill & insight. Very pleased!

Adrian Baker

Edith was amazing. The second time she has served me. Very courteous and professional.

Lucas Harvey

I went in with a new RX and needed RX sunglasses.I drive 6-8 hours a day After the 14 days was up I called and they were finally ready. I was excited. When I arrived to pick up my new $500 plus prescription sunglasses I noticed that I was in fact sold the display frames. The one's that everyone and their mother touch day in and day out. They never even bothered to clean sticky glue from where the price tag was, it was still there. Plus the lenses and frames were absolutely covered in greasy fingerprints. I was taken back that they didn't even bother to wipe them down. Especially with the pandemic going on.

Heidi Bergstrom

Very good service and friendly staff!

Tracy Taylor

Amazing, friendly and helpful staff. My experience is always positive and they are always willing to help anyway they can.

Leyla Bulten

Never having bought glasses from any place other than my doctor's office, I found my experience at Lens Crafters to be worth 5 stars. The professional staff was extremely helpful and the customer service was exceptional. I highly recommend Lens Crafters to anyone in need of glasses.

Tammy Allan

Thank you for all you do!

Jim

Knowledgeable, friendly and unrushed service are what you can expect from Edith at LensCrafters. Definitely recommend them.

Kevin Perry (Dynomite Mobile Dyno)

Staff was friendly and helpful, but also not pushy and let me be while I was browsing for new glasses

Peter Vandermeer

Exceptional service! I only.buy from lenscrafters. Love the products, professional conduct and personal experience. EDITH IS A STAR ! bought many glasses from Edith and.will.be back again .

drdog19

excellent service, very happy with knowledge

Lynette Thibeau

I went in with my own frame, asking for bifocals and came out with new frames, progressive lenses and a good feeling. I saved $300 by order a new frame and lenses instead of just lenses. They offer a CAA discount, too. Trish was great help and showed me possibilities and gave suggestions that weren't price based, but made sense to my situation. Can't wait to get my new glasses.

Kodie Trahan-Guay

Tricia was super amazing helping me with my glasses!!! The staff was really nice and when I explained I had just graduated and couldn’t afford expensive glasses they didn’t judge and helped me find glasses in the less expensive area that were really nice!! They’re also following strict and safe covid cleaning procedures!

Jeff Arndt

EXCEPTIONAL SERVICE AND TALENT! Edith has helped me pick out glasses multiple times and each time she is professional and very knowledgeable on products. GOT 3 pairs of Oakleys 2 sun for my outdoor activities and one clear , extremely happy, they fit perfect. They fit the needs my lifestyle. I have received multiple compliments on the style of the frames. She refused gratuity from me so I would appreciate some form of recognition on her behalf. I will.follow up with the store directly, thank you.

Mike Roy

Dealing with your store was a peasant experience

Stephanie Foeller

Great selection of frames for everyone! Service was over and above my expectations after having been to other local optical businesses. I will return in the furture!

Jeff Boldrick

Same day appointment was a pleasant surprise. Very friendly and great service!!!

Lisa Deschamps

Today Wednesday 12:00 noon two people on a very angry Native customers said she had been awaiting already 20 minutes. All I need was a screw to be tighten only after 6 weeks of my new glasses .Not once did eairher of your two employees look up at all and say so sorry I'll be with you on a short time .Seriously the lady from your teck lab was helping out indeed but neaither of them approached us both at all if this is What You call customer service Shame on you all. Seriously its back to school in 3 weeks. Sorry why are your staff taking breaks at lunch time today I was late by half hour so I'm just wondering yes staff needs breaks lunch but why at noonish I'm rethinking where I can go to get eceptial customer Service I'd rather go to Lens crafters

Rachel Rakievich

Edith was very helpful and personable when I came in to purchase new glasses. She made my experience fantastic and I really appreciated how comfortable she made me feel.

Stephanie Rose

Trish the optician was so helpful and so friendly. She really made my experience wonderful. Dr. Lorraine was very professional and also very friendly and answered any questions I had very thoroughly. Overall it was not an experience I was expecting to be so easy and affordable during this time and I was pleasantly surprised. Thank you!!!

Abhishek Kumar

Thank you Edith, for helping me understand elegance. See you around :) Abi.

Pershea A

Great experience! Highly recommend. Really appreciated all the help from Edith Karska for helping me pick out a perfect fit of glasses. She has great advise, lots of patience and overall provides amazing service. Thanks !

Arend Getkate

Had to get a set of glasses in a hurry, service was efficient and prompt at a less than expected price. Oh, and I was out the door with them in about 45 minutes, not 2-3 weeks like the other places I called. My family recommended them and I see why!

Alison Davies

Always a great experience. The nicest staff - so helpful and they focus on you, not running off or getting phones - you feel like you matter

Rimmi Design

Wonderful staff with a bright and cheery attitude! Very, very knowledgeable, - from frames to lens type...and ready in about an hour! Wonderful!

Catherine Hallett

Very very friendly staff and extremely accommodating! Edith and Marie did a wonderful job helping us and found us the best deal possible! Highly recommend visiting and talking to them, they will guide you to your perfect pair of glasses.

Davis Dorriesfield

I should have turned around and left when I saw a customer furious that her glasses were incorrect and they refused to help even though they bought them 5 days ago. They told me I could get my glasses within 1 hour. After arriving I was told I would have to wait 10 days. I highly recommend going elsewhere for glasses such as driving to Kingston. Poor customer skills and outrageous price for lenses. If there was an option for 0 stars I would have put that. The chain standards team should really make a visit to this store to correct these deficiencies and discipline the employees who work there who choose to do this to their customers.

Brendan Killeen

Excellent staff and competitive prices. They took their time to understand our needs and provided excellent service

Micheal De Jong

Broke my glasses and brought them to Lenscrafters to be fixed. Repaired and ready the same day. A+ customer service from Edith. Such a lovely person. I will 100% return if/when the need arises.

Doug Miles

Very professional and attentive. Great selection of frames, and honest feedback

Pat Leonard

Courteous, and helpful. Hannah looked after me today she was very nice and patient as I had forgotten certain information, but we got my gasses ordered. The 3 staff working today worked well as a team helping each other out as required ensuring customers needs were seen to efficiently with no delays. I have been in before and been helped by the others and they are all great. If you require eye glasses or help with your eyewear I highly recommend this LensCrafters Store.

John and Marie Hollingsworth

I replaced the broken frames on my current glasses. The staff were extremely helpful and the the lenses were installed in the new frames while i was in the store. Great service. Thanks.

Lili Sullivan

I really liked the Dr who performed my exam. She was able to explain some things to me that was very satisfactory. The young lady who served me today was not just professional and courteous but very helpful with my questions

Sandra Gauthier

The sales lady (I didn't get her name) that looked after my husband and me during our visit was very friendly and helpful. When picking out frames she knew just what we were looking for which made the process very fast and easy.

Curtis McGregor

Excellent service and selection. Very attentive staff. I will be getting all of my glasses here! Thank you to the Lens crafters team for making shopping for the perfect glasses for me so easy!

Sandra Perez

New and Trendy selection of frames

Kathy Baker

i will call for sure to book an eye test, the service for my new glasses was truly a blessing for me to see better, the staff was super friendly, to have my new glasses especially on a saturday was great thanks again

Jennifer Cox

Went in with a desperate need for a new pair of glasses. I figured it would take a week or two, but an hour later I left wearing my new glasses at the same price I paid for glasses in the 1990's. Professional staff

Marie Wagar

I am so happy with the service here. One of your associates “Marie” helped me pick out my beautiful frames am I only tried on a couple of pairs. When I came back to have my frames adjusted Susan served me in a most pleasant way. Thank you for choosing such pleasant staff

heide sports

Phenomenal service at Belleville location! Very pleased. Professional, quick and friendly. Edith and team. Thank you!

Teah Robinson

I went in for non prescription sunglasses, even during COVID-19, everyone was super friendly, super helpful and when I finally decided on a pair, the woman that helped us to checkout was AMAZING. I will definitely be buying all of my sunglasses here. Thank you for a fantastic experience!

Taryn Courneya

Had a great experience here on multiple occasions. Most recently I was helped by Edith who was fantastic, she brought me different frames that would be a good fit for my face as it can be difficult to fit glasses. She took the time to price out every option for my glasses and tried to get me the best deal and was very accommodating about possibly needing them to be shipped. Very professional and knowledgeable and highly recommend.

Kristy Craggs

A big THANK YOU to Edith and Sandy for their expertise and friendliness when choosing the right glasses for me! I appreciated the safety protocols and am looking forward to picking up my purchases. Glasses are part of my lifetime journey so I am happy to know that I will be taken care of next time as well! Thank you!

Mark Quann

Great experience and wonderful advice from Trish. I am very happy with our choice and wil definetly return to the store for future purchases.

J Fowler

Excellent service! It's so nice to find opticians that really educate you on the options and aren't simply pushing for a sale. Highly recommend!

G V

LensCrafters Belleville is a very good location to purchase a pair of glasses. They have a varied selection and experienced staff. I have been purchasing glasses with the help of Edith for a few years. She takes the time to understand what I’m looking for, my preferences and finds a pair of glasses that I am always pleased with. It’s reassuring to know when it’s time to purchase glasses that I can shop with confidence.

Dean Burns

Last week brought my mother’s glasses in for a repair Was met by an attentive lady went beyond my expectations repaired glasses and answered my questions. I had lots she didn’t rush me and spend time with me and I wasn’t buying that day She has a complicated numbers and has vision problems all her life . Can’t see out of the one eye , She had referred to the right place and told me how to resolve mothers eye issue edith is the lady who helped me I willl be buying my glasses in March from her 5 stars service

Richard Wright

I strongly recommend Belleville Lens Crafters and Edith who presented as kind , very knowledgeable and professional . The entire interaction was handled with a focused respect for my needs for which I am grateful . I would return in a heartbeat.

tyler green

Edith is the best!! They also had a great selection, and Edith took the time to show us several options/styles. An overall amazing experience, thanks LensCrafters, and most importantly, thank you Edith for being so great!!

Craig Utvich

Edith was amazing to deal with. Knowledgeable and exceptional customer service skills!

Michele Cleary

Staff were extremely professional, helpful honest and patient. So grateful for their expertise and will definitely be returning for my next pair of glasses.????

Christa-lynn Maracle

I had to go for a new eye exam and get new glasses and decided to try Lenscrafters in the quinte mall because the last place I went the staff was really rude. I really enjoyed the service at both lenscrafts and the optometrist office located beside them. Emily the receptionist at the optometrist, Edith, Patricia and Hannah at lenscrafters all assisted me picking out new glasses and were all absolutely amazing to deal with. In addition, they have a beautiful selection of frames to choose from. I would highly recommend!

Gail Post

Edith, in Belleville store is the most knowledgeable, personable and caring person I have ever dealt with when buying new glasses.

Kevin Robertson

Excellent service as always. Staff very knowledgeable. The young optician, Dorian, is very friendly and easy to deal with. We only ever shop for glasses here.

Amanda K

Great customer service every time I come to lenscrafters. My recent experience was with Edith who was wonderful to speak to and was very efficient. She went above and beyond and was able to multi task with many customers at once while still providing great customer service to everyone. Highly recommend.

Melissa Ferguson

Great experience today!! Went in for an eye exam. Dr Moncrieffe and the receptionist were amazing. Explained everything, as it was my first time there. Went next door and found some great glasses which were ready in an hour. Great experience all around and will continue to recommend!! Thank you very much!!

Tina Chisholm

Exceptional staff .Helped me with same day broken frame replacement Trish and Edith are a definite asset to this company Will return when the time comes for new glasses .

Stephanie Talbot

I had a wonderful experience! Edith was extremely helpful and knowledgeable. I was able to find the perfect glasses and sunglasses for my needs. I highly recommend the Quinte Mall location and will certainly be back.

Dani Taylor

Edith was knowledgeable, professional, friendly and quite personable. I would have to say this was the BEST ever frames/lenses shopping experience for me, and I have been wearing glasses for many years. Thank you Edith for your help today. In addition, the store had strict COVID protocols that were adhered to. The frame/lens selections are great.

Jess McCann

Five stars for Edith, she is professional , personable , very helpful and I would recommend her to anyone of my friends or family. Good work Edith

Roland Mangold

why are senior citizens being discriminated by optometrists by refusing to provide eye examines ...I have lost my glasses and am unable to get a new pair leaving me unable to drive or read ...who is responsible for any accidents that happen

Jamie Reid

This office is amazing. With a household consisting of 75% glass wearers I have been to a lot of optometrists. This one is hands down the best one I have been to. The secretaries/counter staff are so pleasant to deal with. They are polite and accommodating. The doctor was fantastic too. Recommending to everyone I know. Keep up the great work ladies. I will be back.

Jess Downer

All associates in the Belleville Lens Crafters location are a delight. I have been getting my glasses from here since 2018, and every time I go in it is a pleasure. The service is unmatched and the selection is great. Thanks Belleville lens crafters location!

Brooke Welsh

I would highly recommend going to LensCrafters for your next pair of glasses. When I walked in I was greeted by Edith, who spent the next hour or so helping me explore all my options. I can be a little indecisive but she was patient and was able to source several great pairs for me to try on. I ended up leaving with not one pair, but two because I loved them both so much!

Tammy Tracey

Very good sales! Very friendly and Professional and excellent customer service! Highly recommend Lens Crafters! Thank you!