Reviews of Dr Michael Butler (Ophthalmologist)

Charlene L

Dr. Michael Butler is a fine doctor. The staff wonderful. Only I sincerely hope they change their scheduling practice! The office schedules too many people for a given time, taking hours to wait and go through a visit. At half capacity of waiting room during Covid time, people have to wait outside. On a cold October day at a morning time there are 8 patients awaiting in the cold outside their Richmond office. That doesn't feel good.

Denise Poirier

Dr. Butler was very pleasant, friendly and extremely professional. l appreciated that he took the time to explain to me the details of my treatment. He saw me at the appointment time and I did not have to wait. Denise

sue hawkins

Very kind and professional office. Everything is explained and clear and easy to understand terms. I am impressed with the work they did for both of my cataracts... thanks

Nikki C

- his assistants overbooks patients, place is packed! - the wait time is deplorable. It can take 1 -3 hours to see him when you're in the lobby with an appointment. (Avg is about and hour and a half because the assistant will prep you to see the doctor, so like eye drops eye pressure measurements, questionnaires etc.) - the doctor is tardy. There are times patients have booked an appointment for 8am but the doctor won't show up until like 10-10:30am if you're lucky. The doctor is good at what he does, just wished he would be more punctual.

Sun Light

Worst doctor ever. Dr. Andrea is so pushy and impatient . If you attempt to explain something to her, she wouldn’t listen at all. Unhelpful and materialistic.

Christopher Johnston

This man is a great doctor.He is friendly ,welcoming and listens to what you have to say .He treats you like a person and he is good at his work too.

Art A

Never again! This is the most ridiculous service I've ever had. 3 appointments with Dr. Buttler for checking my sight. First appointment - 30 sec. with doctor. Second: measurements only, no doctor at all ( why not to do it at first place? ) Third appointment scheduled by office in a month. Time: 8.50 a.m. I'm 57 y.o. and work overnight shift. So, I slept briefly about 4 hours only to be in time in the doctor's office at 8.50 in the morning. I came even 10 min. earlier. No cars on the parking lot and one patient in the waiting room except me. Waiting for 45 min. During this time 12 patients came and went in the office and left. I asked how long should I wait here? The receptionist responded: up to 7 hours!!! Seriously? At the beginning they made the same procedure as they did 2 previous times. What for to do the same thing over and over? Anyway, in 20 min.I started to feel pain in my eyes, my vision - blurry ( no kidding) and blood pressure is over the roof. I asked how long should I wait? And, If the doctor won't be able se me, I will leave in 10 min. No reaction. I waited for 15 min. and left with ask to send my papers to family doctor. I left the office. The receptionist called me in a 3 minutes and asked to come back and they ready to see me. But it is too late, I was on the phone with the Burnaby Hospital and was seeking for the help. That's all. This is my experience with Dr. Buttler.

Maurice Harting

Dr. Butler may be a fine eye specialist, but the wait times during appointments are pathetic. His staff needs to leave float in his schedule and not overbook like they do. My Mom is 85 years old and she had to wait over 2 hours for her appointment ... this is crazy! Let's see if the Doctor likes to wait 2 hours after he makes an appointment for a specific time. Our appointment was for 11.40 am and we did not leave his office until after 2 pm and my Mom only needed a prick in her eye by him.

Roy Wiltshire

My experience with Dr. Michael Butler and Dr Samuel Nisbett was exceptional. Great service ,great follow up, my eye problem was solve fast and painless. I would highly recommend this group. A happy customer

Helena Kong

Awesome family business ,very very busy place,but supper pleasant Dr's.and stuff

Christopher Bates

Dr. Michael Butler is the both personable and professional. He's taken great care of myself and my family for years. He's the real deal. The best in town.

Anne Z

I was debating not reviewing for the last couple months, but my experience here has left me frustrated ever since. I took my mother to see Dr. Michael Butler a couple months ago, for an early appointment as I'm a student, so I needed to be at class later on. Seemed fine right? We waited 2 hours, and in a room mind you, that was packed like sardines, no COVID protocols there, that's for sure. We were about to leave when guess who comes strolling in through the door ? Dr. Michael Butler. 30 minutes later she was seen by him for a out 30 seconds It's clear this guy only cares about your eyes and not your time... he just loads up the rooms and each person is a $ Sign in his eyes. I hope he pays his staff well for taking the fall for him.

Mark McDonald

Dr. Michael Butler restored my vision to perfection with lazer surgery. He and his team are flawless.

Gabor Vasarhelyi

It was a Star Wars moment... bright light first, then Laser gun puffing. Puff...puff... puff, but no other sensation. A few hours later, when the effect of the eye drops diminished, it was an instant change, a drastic improvement in my vision! The amazing Dr. Butler. Thank you. Thank you very very much!

Peter Snell

So you overbook patients for what? I thought we were in the middle of a pandemic. People don't enjoy waiting hours on end to see a doctor for 15 seconds. never again.

moe moe1989

The asian staff impolite person at all ..very rudee .speaking in rude way .no hi or bye nothing Dr Michael doesnt care or explain any thing what ever you ask him will give you brief answer and will tell you to speak with his coordinator about concerns ! Is she is the doctor or him i can't understand Pushy and will rush you up ..

James Wu

Dr Michael Butler is a nice professional person.

Wes Lin

Best in town.

natalia armstrong

Dr. M. Butler is an excellent Doctor, very pleasant, very patient and a very caring person. He makes you feel comfortable and calm, he listenes and he hears you. Thank you very much Dr. Butler. Natalia

don renaud

Got to my appointment on time, room filled with disgruntled patients and told my wait would be close to 2 hours. I left!!

as ad

hes very nice, which some doctors arent. hes trying to get me off one of my meds which none of the other docs ive ever seen tried. recommended more fish oil pills which none of the other docs did. and told me to swap one of my other meds with one of his which hes says is better. so he might be the best.

Sir Robin

Long waiting times, though

nghia nguyen

We have a very bad experience from the service of Susan (the assistant who measured my eyes). She has no customer service, no respect to the seniors and translators. She yelled at us for no reason. She put us down for having English as our second language. She criticized at my granddaughter's translation. I don't recommend to come to this location.