Reviews of Edmonton Eye Clinic (Ophthalmologist)

Amanda Peterson

Fantastic staff. Lovely doctor whoes patient in difficult situations. Extremely knowledgeable. Would highly recommend

Absolute Power

People are nice. My issue is making an appointment for a time and sitting longer then 45 mins past my appointment time to get in.

Victoria Laidlaw

Dr. Rassouli and her staff have always been professional and kind. Fortunately, I've never had a long wait but I know that that can happen at busy doctors' offices.

Krystal Elder

Staff were all very friendly and thorough! There was quite a wait for the appointment time, but once I got called everything was quick and smooth. Dr Rassouli was kind, attentive and answered any questions we had and was quick (and confident) to help with what I went in for.

Amy

Update: After initially posting this review, the girl who I'd spoken with and quoted below, decided to use the clinic's (her employer's) Google account to write a childish, snarky reply about how everything I mentioned below was actually my fault, because I had been such a nightmare to her. I assume her employer eventually made her delete it, which is really too bad. It really helped to illustrate and affirm everything I said in my original review as follows: My mum had an appointment with this ophthalmologist. When the appointment was made, she was told her appointment would be 45 minutes and she’d need to have a ride home. So the day of her appointment, I get there 50 minutes after her appointment time and find my mum still just sitting in the waiting room - Hasn’t even been seen by the doctor. When I ask the staff at the front desk about this; if we got the appointment wrong or how long the wait would be, the one girl responded with, and I quote: “Yep that’s just how it is. At some ophthalmology offices, you can wait up to five hours”. ..So I should be happy because we only had to wait over 1 hour instead of 5? I walked back to the waiting area honestly a bit taken aback like did that just happen? Then it turns out the appointments are in fact 60-90 minutes, not 45 like we were told originally. We were there all afternoon, and offered no explanation, acknowledgement, or apology. And I assume all the other (primarily elderly) patients waiting with us were treated with the same indifference and disregard. Seriously poor time management, poor communication, and even worse customer service. 0/5 do not recommend ✌????

young gao

(Translated) The front desk and doctor service attitude are good, and did not wait long (Original) 前台和医生服务态度都不错，也没有等很久

Fati A

Dr Rasouli is very caring and empathetic. I could felt a sense of relief whenever I met her. Thank you doctor for all you have done for my eye!

Sherry Abrams

Was a great experience. The Dr was very knowledgeable and very pleasant. I would definitely recommend this eye clinic.

Hassan Mamalachi

Very neat, clean and organized clinic. All the staff were friendly and professional. We had to wait long time to see the doctor. Other than that everything was great!

Luis Berty

Fantastic people on this Clínic

Maureen H.

I saw Dr. Rasouli earlier this year and she's an excellent ophthalmologist! She's soo pleasant and personable makes you feel comfortable! Great experience and when you have problems, her office staff gets you in quickly!

Jenna Boyd

I can't believe how quickly, painlessly and effectively a month's old problem was treated, thank you so much!

Michael Oh

Good location

H & S Dhillon

We were referred to Dr. Rasouli and couldn’t be more happy with the care she takes to talk about our kids eye health. Has a great rapport with kids and highly recommend her and the office a lovely experience always.

Cheryl Otterbein

Extremely poor time management! Obviously no respect for patients

Eva Rowe

Today was my first appointment At this clinic the receptionstit was friendly the assistant was also friendly She did the tests with my eyes checked my. Glasses my eye ???? pressure The Dr as wel was friendly( however I think she could of a lil more time to explain to me what could possibly be Wrong Witt my eyes instead just saying Your eyes look good but for your ???? kid problem I’m gonna refer you to a specialist for Botox injections expect a call in 10-14 days I haven’t been able to basically open my eyes for almost 2 months so I gotta put up with the pain for another 10-14 days ) Aside from everything in brackets Wasn’t a bad experience Wasn’t that busy either

Fa B

Not recommended.! Thanks

David Martin

Good luck ever finding a more efficient medical office. The staff is quick, competent and pleasant to deal with. Thanks for taking great care of my eyes!

Nikolina Maljevic

My experience with the Edmonton Eye Clinic has been amazing. My optometrist sent a referral to this clinic and within 2 days I had an appointment scheduled for just three weeks from the date of the referral. I was notified beforehand that the appointment would be 2-2.5 hours. I was kindly greeted by the receptionist when I arrived. The wait time was short and my appointment took no longer than the quoted time. I regret that I did not get the name of the assistant who did pretesting for me (she had very nice blue/purple hair). She was very professional and kind. I was scheduled to see Dr. Rasouli and she is fantastic. She is very knowledgeable, personable, and genuinely seems to care about her patients. She made sure all of my questions were answered and that I understood everything during the exam. The clinic was very busy and she actually took the time to comfort me during my appointment. She requested I get a CT scan done and she had it booked within 5 days of seeing her. I would recommend her a thousand times over. Thank you to everyone at the Edmonton Eye Clinic. Dr Rasouli, your care is beyond anything I would ever expect of a health care professional that has never seen me before and sees thousands of patients just like myself. I wish I could give you 10 stars!