Reviews of UPS Customer Center (Notary Public)

ABC

My package haven't got delivered to me even after two days of reaching at mount pearl... Worst shipping company

Christian Morris

Paid fees. System didnt update for 2 day . Then they didnt deliver package.very poor service

Nikolas Carroll

Staff wasn't very helpful

Corene Howe

The handful of times I've been there they are helpful and kind. Even when they can't help me.

Michelle Perez

LOVE this location and the staff!!

Terri Kelly

Ridiculous service. Packages sitting in Mount Pearl for three weeks now. First delivery date was May 15th and then May 28th and now there is no delivery date specified again. Understandable for delays during all of this but come on … UPS you suck!!!

Richards Place

My package has been here for 5 days, after calling I was told that they don’t know when they would be able to deliver it and I can’t pick it up.

Luke Best (Lawless Vlog)

Needs new management.

Bill Holden

Very disappointed. Waited for delivery was tracking with app. Driver refused to deliver to my home. Construction at beginning of my road. Driver would not take road around construction and drive in the other end of my road. Then a message was left directly to my voice mail. Didn't bother to call and talk to me. Said I have 5 business days to get package or they send it back. So now I have to find the depot and it's only 4 hours a day during the week. Unbelievable.

Sarah Elizabeth

Package has been sitting at the Mount Pearl location for several days now, still not out for delivery. Stating "Severe weather delay" even though the weather has not been "severe". No way to find out potentially when it will be delivered.

J- Rawk

3 days my packagr at the mt.pearl ups center but they say they cant deliver 3 days in a row cuz of on foreseen events...... Wish there was a negitive star system these guys would be miuns 5

Dan Gizar

I have never had a bad experience with UPS and use them for almost all of my delivery needs. The Customer Center gentleman is a very nice guy and offers help to ensure your package is properly packed and gets the most efficient delivery.

JS JS

Paid for worldwide expedited shipping and received my package quickly and on time in great condition.

Rick Stead

My package could not be delivered because of mistake in address. Called UPS customer service who had item held at the customer care centre. Staff were fast and courteous when I went to pick it up.

Zack Victor

After I spend half a grand on a package that needs to be signed for, leave me garage door open for you to know I'm home, I at least expect a knock. Nothing. Left the sorry we missed you note when I even woke up early out of my day for you. Then after all that I need to drive myself to the ups store to pick up my own package.

Los2t

Horrible sent my package to the other side of the map when it was close to my house!

Carol Watson

They couldn't take my package which was disappointing and said I had to go to the Holland store. I walked in and the customer and the customer service guy both wore their masks below their nose.

Joseph Pennell

1 star is too much! Dare to complain in person at Cylde Ave and they will threaten you with the police! If given the choice choose any other courier service! Hell, horse and cart or even dog sled couldn't be any slower!

Jonathan Butt

I've never experienced such a slow working employee in my life. They are only open 2 hours and I was there 40 minutes waiting for one parcel to get mailed.

Holly Koglin

I had an unpleasant experience with a UPS pickup I had scheduled and I’m all about sharing my thoughts if I think they can be used to benefit the company. I called to share these thoughts and I got a call back from Kathy at the Port Huron location. I was so taken back by the way she talked to me, I cannot fathom that someone pays her to represent their company at all. She was defensive, did not listen, and dismissed all of my concerns. It’s unfortunate that Amazon delivers through UPS, otherwise I would discontinue all my service though them if I could just based on that experience. Just horrible.

The Mediocre Gaming Corner

I constantly have to go get my packages from a house the street over because the names both start with fro and the drivers cannot read well enough apparently to bring my items to the correct address.

Declan Maunder

Anything I have ever ordered through UPS, has been delayed at least 2 weeks. Could not get in contact with anybody from the company.

Diane Hart

If they don't even bother delivering packages to their destinations, why bother staying in business? Apparently the drivers can't read labels and the people in their office cover up for the drivers. Why don't they just close this location? The location is very inconvenient and everyone there are not even doing the bare minimum to keep the business operational.

Mike

3 days from Victoria BC to Mount Pearl (Clyde avenue distribution center) NL 7040 kms....... 6 days from Mount pearl to St John's 6kms unbelievable but true!

Kerri Rene Kaniut

Very nice and friendly

David Carpa

I want to thank your delivery driver Lorna today who helped me get up after I fell in my driveway. I sat there for 20 minutes before she brought a package. I asked her to help and she didn't hesitate to lift me up and into a chair. I'm thankful.

Jamie Garland

Paid for expediated shipping, they sent it by ground. No refund, as they said severe weather conditions, sunny from Toronto to Newfoundland, then its Covid's fault. Big businesses screwing everyone and getting away with it. Sickening!

Delores Fahey

Great costumer service!

Shelley Pavlinak

Always courteous personnel to wait on you. Fast in and out.

John Doe

Great Stuff!!

Theon Fleming

Worst shipping company there is

Rakiya Slays

The ups driver delivered a package I have order to the wrong house so now I don’t have what I paid for and it was very expensive I am very angry. Makes me never want to order anything offline agian

Elliott Henderson

Could have had a raven deliver my package faster than having to waiting for the new guy to locate my house..... Terrible Customer service. Hopefully she's prettier than her attitude.

Ben Walsh

They are holding my package for a week now and won't give me the option to pick it up. Incompetence at its finest here. Will not be ordering items through UPS anymore.

Deborah Harman

Always fantastic service and they do not lock doors early.

Jaxson

Package has been sitting at the depot for 5 days now.. delayed twice due to severe weather (10mm of rain and then sun) and won't even give me the option to pick up or anything. They are leaving me in the dark. You can do better UPS..

Caroline Murphy

AWFUL SERVICE! Received a "failed delivery attempt" notification 2 days in a row, yet I've been home WAITING for this. Even saw the truck across the street make deliveries and waited for him to come over, but never happened. Notice also said "unable to collect payment" yet I have proof of customs being paid 7 days ago! Now my package will be returned and I'm out $$$$!!! Of course, you can't call, go there or get any help from their store or app. WORSE IN THE BUSINESS!!

Meg Foote

The absolute worst customer service. Use FedEx or Purolator, both have great staff locally. I have been trying to receive a package for 4 days now that I owe duties on. I think the guy doesn't want to deal with taking the $. He literally knocks on my door, does not wait even for a second and runs into his truck and takes off. It literally took me 5 seconds to answer the door as I was 3 metres away. Today I chased him yelling after him. He didn't stop. I called HQ to complain and ask them to come back and some lady from the Mount Pearl office called and let me a message in a rude tone saying that they we not going to bother coming back if I never answer the door. Don't use UPS in St. John's. On another note, been accepting packages from FedEx and Purolator all week (big move) and the guys are all lovely!

Nelson Bradbury

No doubt the WORST service I’ve seen from any shipping service. The word SERVICE should not be used in the same sentence with UPS. ITS SLOW, UNDEPENDABLE and UNRELIABLE. Very difficult to contact by phone or internet. The claims for lost shipments process is unbelievable. The fact that they delivered my package was delivered to a wrong address was only the start. I think my point is made.

choinieremike1

Sometimes have to walk the gauntlet of smokers to get in the building and their hours are whatever they feel like instead of what is on the door

Parris Daniel Rome

Help me with a return

Jeremy Snow

My package has been at the depot for 5 business days now with delayed delivery due to “severe weather” and “natural disaster”, neither of which we are having. Called UPS and they directed me to M Pearl depot and they stated on the phone that the package would be delivered Wednesday, or Thursday at the latest...it’s now the end of the day on Thursday and there’s still no package. Avoid shipping with UPS at all costs. My package is from Amazon and if I had have known it would ship with UPS, I wouldn’t have ordered it. Big thumbs down.

Nic

They need more drivers.

Ariyana Johnson

Would not recommend working here. I think they should handle things better in a proffesional matter. They do not stick with there hours they lied about it on the application and there ads. The drivers also get in the way while your still loading packages.

Janet Goodyear

My package was due to be delivered May 19th, as far as I can tell it has been sitting in Mount Pearl since the 19th with this message every day "Your package has been delayed due to events beyond our control. We're adjusting delivery plans as quickly as possible". Yesterdays message said "Delivery will be delayed by one business day". Todays message says package moving to destination, I'm not really sure what that means. Terrible , terrible service.

Mr.

Had a parcel out for next day delivery. UPS decided not to ship it when needed. No status updates, no delivery times, never using UPS again. Worst currier service I've experienced.

Zach

I've never had a UPS package actually arrive on time. 0/5 Stars

Kassidy Sullivan

great customer service

Kingston

The best team work experience, Awesome ????

dillon reid

Horrible shipping service!!! Having packages Delayed sitting at the warehouse for over a week for "weather"!!!

Randy Boyd

Nice, New and Clean

Steve Albert

Nice staff

Nick Keough

They couldn't care less about your package

Chinmay Thombre

Justin was very patient and did a great job ! Him and one of his colleagues really went out of their way to help me with a drop off!

BogWater

They almost never correctly deliver to basement apartments. Always gets given to the up stairs neighbour or not delivered at all, they never read the instructions.

Linda Hart

Item arrived 7 days ago and is sitting in Mt. Pearl with no explanation as to why it’s not being delivered. The shipping time from the US to Mt. Pearl was very reasonable. The journey from Mt. Pearl to St. John’s should not take this long. Have tried phoning - no response! So frustrating!

Daniel Strickland

These guys are clowns , no prob until it got to Newfoundland. Was tracking and they had given me a day which was the same day all week. When it arrived here it the tracking site delayed due to severe weather , did I Mention it was sunny and clear the whole time. I guess they just put that message on there when they are behind. Very frustrating one star from me.

Thoren Tilley

I wonder if the tornados are just focused right on the UPS location cause the weather seems fine to me

Steve Carberry

Terribly, terribly slow service. I was supposed to get a package May 11, 2020. It took 3 weeks to get from Mount Pearl to the west end of St. John’s, a 20 minute drive at the most on a good day with traffic. Unreal!

Pranjal Patra

The worst customer service award goes to UPS mount pearl! Avoid these people. Canada post is way better.

Deborah Y Harman

This is the Absolute best UPS shipping location within 60 miles or more. I always receive friendly and accommodating service with a smile or a laugh! I visit shipping locations daily as a Notary Signing Agent. I am not always in the area of Port Huron, but when I am I look forward to visiting this location. I will go out of my way.

Rachel Hayes

I am surprised at the complaints in other reviews. I have always had excellent service and friendly staff at this location. They have professional staff and a good company to deal with. I have been using UPS for years for all my shipping needs for my business, Beveled Edge Stained Glass Studio.

Jennifer Tulk

Quick and easy

Crystal M

Awful! My parcel was stuck at the Mount Pearl dispatch for about a week under the excuse of "severe weather", but the weather was just fine all week! No way of calling the dispatch.

Yuri Gidge

Awful customer service. Staff are not friendly or helpful. They were rude to me and two other customers. Kept referring to a sign abovd him (that didn't exist) saying we needed tracking numbers but the signage referred only to Photo ID, address and the delivery notice. I would never use this service again and actually pay extra to use a different courier.

Geoff MDB

Not once have I had anything actually delivered by UPS. I always end up chasing down the shipment. Great staff onsite though

Tom Nolan

In Mt. Pearl they cancelled the delivery day because of sevefe weather, 5mm of rain. I went over to pick it up because I am used to the poor service. Nope not allowed, have to wait for them to deliver. United Princess Service. Based on all the complaints at this location maybe UPS should replace the staff.

Adam Lutz

we get we're in hard times. we get there is delays. we get you may be under staffed. at least let us pick up an order. I've had a computer part I need sitting there since the 15th. multiple people i talk to have other items sitting there on a shelf. same situation. if you arent going to try to fix it, open your door so we can get our stuff.

Scott Furlong

No convenient drop off or pick up locations. Topsail road or Donovans industrial park, that's it.

Marsh not so Mallow

Terrible. Been waiting on a Package that was suppose to arrive Yesterday, still nothing and no one is answering my calls.

Jason Lawlor

Terrible customer service experience

Daniel Engram

Package was supposed to be delivered on may 19th, now it is may 28th and I haven't had an update on my package since the 22nd. Its been 6 days without an update... very frustrating

N. A. IBRAHIM

Lazy, neglected and disrespectful team. I wonder if this company has a customer service manager?

O. Croci

The worst customer service and delivery. Utter incompetence! This company should be already gone the way of the dodo. AWFUL!

Sally Sawyer

Busy Place .very well handled. In and out in no time.

Gregg Griffin

UPS delivered our item to the wrong address, same house number but a different street. Third time this has happened over the past years.

Alan Thygesen

They have the most ridiculous hours for dropping off or being able to pick up parcels. I won't be back..

Hamza Naoume

Unable to give zero stars. Package sitting at this location for 3 days. I just watched as the UPS truck drove by and delivered to a single house on the street before driving away.

George Duffy

Missed a delivery. Called the desk and they asked for my name and address. Asked if I could pick it up in the morning and they said "No problem; they'll hold it!"

dawn piccott

Worse delivery company. Will never use them again. Unreliable and impossible to contact for information. Terrible service.

Adam Dutton

I have had a parcel sitting at the Mount Pearl location for a week and every day they refresh the "severe weather" delay excuse and don't deliver the parcel. There has not been any "severe weather" during this time, beyond a little freezing rain and 5cm of snow overnight once. I would even give them a pass for that day but not the other five possible days to deliver the parcel. There is no way to call the local dispatch to speak with a human and find out when you might get your delivery. UPS usually solid with Amazon orders but this delivery from another vendor is an absolute mess and have other UPS parcels in transit.

Dave Deziel

ordered a package off amazon, package was twice delayed due to severe weather or natural disaster beyond their control. last time in the mt pearl location for 4 days and counting... weather has been pretty good, and i drove to their building, and it was still standing, so im not sure what the problem is. cant get ahold of anyone on the phone or at the business to even pick it up myself. horrible service, and not my first bad experience with ups. would have given 0 stars if i could

R ZAV

They always get your package there and on time. Not like the post office. Employees are helpful and friendly.

Derrick White

I am sure the company doesn't intend to be a con job, but regardless of the intention that is the outcome with UPS. They charge extra for expedited service and then deliver less that standard postal service. My package arrived in Mount Pearl 5 days ago. Still not delivered. They will not allow me to pick it up. They are an absurdity not a courier company.

zheng wang

I was home all day with my cellphone by side all day only to find out I missed my package because "the receiver is not available"?! The delivery guy did not even press my Apt.# (three digits!)at the first floor outside my building! How lazy these people are? Untrustworthy! I am so disappointed.

Jacob Lawrence Canning

With so many negative reviews and frustrated customers you'd think UPS Mount Pearl location would set up a strategy for improving their services. It's simple. You can do better UPS Mount Pearl, we (frustrated customers) support you. We are here.We care.

Kathy Norton

Very friendly and helpful staff!

ZHIYANG XING

my order had arrived on 14the but now... I didn't receive it yet. it is almost 1 week what are you guys doing with my package for 1 week.... And it supposed to a gift today.

Sarah Power

Wondering where my packages are. Walmart really needs to start using a different provider.

Conor Whittle

So it’s a beautiful fall day and my package is delayed due to “severe weather”! I ordered from a company that usually ships with fed ex but I guess I’m unlucky this time.

Julie Turnbull

Totally unreliable...and just plain rude customer service...

Jayson Summers

Natural Disaster?!/Imaginary Storms?!... Horrible service! Avoid Avoid Avoid!

ElI Cherry

Said they couldn't collect funds and tried delivering 3 times. Problem is I was home all those days and I paid the funds days before any delivery was made. No excuse.

Gloria Wright

Best customer service ever!

Melyssa Chapman

Terrible. They refuse to deliver to my house and sameday (their secondary courier) refuses to deliver to my house. AND I like in St. John's. It is impossible to talk to anyone locally who knows my situation. And their hours are terrible. Not even worthy of 1 star.

michelle O'Reilly

Keep returning my package saying no sign or wrong address .which it's a new sign right on the rd can't miss it .

Joe

The fact they receive my package on a Friday and then I have to wait until Tuesday for delivery and i cant even pick it up on a Saturday is every reason why i hate UPS

Noah Gallant

I have been waiting for a package that arrived at the UPS facility in Mount Pearl for a week now as it has been delayed due to reasons 'beyond their control'. A call to UPS indicated that they didn't know anything, but still promised it would be delivered the next day. I'm still waiting for my package with no end in sight. AVOID AT ALL COST

Darrell Fennell

UPS is the very worst! Putting duty fees on everything. The hours they are open is ridiculous!

Maria Allen

USE FEDEX. Genuinely the worst customer service experience of my life. I moved to Canada from the US during the pandemic and that process was easier than working with this UPS depot. They've been holding my package hostage for a full month now. I call every single business day and still nothing has happened. I literally get hung up on daily by UPS.

Evan Collins

These are the most frustrating people to deal with. Customer service is completely neglected. Packages never arrive on time, and there's no one to talk to or complain to about it. AVOID THIS COMPANY. I would give ZERO stars if i could.

Steve Walsh

Can't accept Debit for payments ! Get with the times ! Then only open 8-10 or 4-6. Ridiculous ! Would never use them to send anything !

Coco Jo

Good people work here.

Steve B.

My packages has been in town for over 2 weeks at the local St. John's UPS depot, but is says can not deliver due to bad weather. No ones seems to know why they cannot deliver the packages.

Darryl palchak

Unfortunately this office has "Kathy" take care of customer service calls. She is always ready to argue and fight. Thank goodness I've only had to speak with her twice over the last 2 yrs! She the wrong person to speak on the phone representing UPS. Her bitter complaints about customer service being in Asia etc doesn't show well for UPS either. Obviously UPS has too many "Kathy's" that why they out source when able. We will try harder to find other delivery options while living in Port Huron.

Ann Midgley

Closed Sat & Sun-open @ 10am-5pm but close for lunch 1:30-2:30 lunch must pay be credit card/have Drivers. Liscense

LM Temple

Worst service I have ever experienced. Waiting for a pkg that I ordered from Amazon.ca on September 2, 2021 that is being shipped UPS. On September 20, 2021 I called UPS customer service 2x looking for my package, as delivery is now been 5 days late. One rep told me the delay was due to mechanical failure at the Mt. Pearl warehouse and said she would get a rep from that warehouse call me within 2 hrs. After 2 hrs and no call, I contacted customer service again. This time a different rep told me that the package hasn't even arrived at the warehouse, even though the UPS tracking website says it has! What a joke of a company!

Ryan Osmond

Kind of sad where I can order a parcel from BC and get it within five days for sure but it takes over two weeks to get parcels from Toronto or New Brunswick and that’s even closer I just don’t get it and this weather thing there is no weather I even look on the forecast and it’s nothing so I’m kind of confused worst service ever never want to use UPS and if you’re not there for the signature they bring it back to the spot to try again the next day and not bring it to your nearest mailbox post office

Zack Temple

“In mount pearl, Delayed from events beyond our control” for the past week. When I called (and waited on hold for 45 min.) I was told that the my package is sitting in a trailer they haven’t unloaded and to just wait for the shipping information to update. Avoid ups at all costs.

Sylvia Cook

Went into ups today must fill out form on computer woman behind counter not very helpful I'm 72 yr old woman with no real skills to deal with computer cancelled order walked out.

Fen

This has got to be the worst delivery company I ever had the misfortune of dealing with. Every single time we get unlucky enough to have a package come through UPS they fail to deliver. They post that there was an attempt and there never is because we wait all day and no one shows up. Then we have to call and deal with that robot that hangs up until randomly it puts us through to speak with a person. Even their website is terrible. Trying to update an address or log in always ends with errors. Every single time we deal with UPS we have to wait extra days to finally get our packages. Just let me talk to a person right away or put me on hold until one is ready.

Stacy Gantert

Staff helpful. Easy to checkout

michael murphy

I understand it’s a struggle during these times but 3 weeks delayed and still counting is a bit much.

Artist Pietrykowski-Sanchez

Drove all the way out here to do an Amazon return & they dont even have the right equipment to do it. They had no other options either to help me. What a waste of time & gas

tomdisimone

Fast and efficient.

Jeanne Hansen

Why on earth would you need to close between 1:30-2:30 pm every day? You can't stagger lunches so that one person could stay to man the counter? Poor service!

John Walsh

My order arrived at the UPS facility in Mount Pearl several days ago and has been sitting there ever since due to reasons "beyond their control". No notification or anything of course, I had to manually check the tracking number to learn this. The delivery address is literally 5mins down the road. Going to have go pick it up myself on Monday I guess. Incompetence in my opinion.

Keenan Leonard

Severe weather delays are apparently sunny and dry conditions ....

j walsh

Please notify your valuable customers, when your location on Clyde Ave. Mount Pearl, will open back up for customer pickup. Unacceptable

Shellyy Mariee

This company should be sued or charged I had a tablet that was suppose to be sent to my address about 2 months from Fido and It never arrived I called fido they told me that the package went missing at UPS then found and damaged how ever some one stole the tablet that I was suppose to get because they used 32 GB of data and ranked my bill up to $500 dollars the the worst part of it is they stole from my son because that was gonna be a gift for him FIDO told me they have never ever delt with a situation like this before I suggest any one that uses this company to not send any money or anything valuable because I would not want the same thing thing happening to another person or don't use this company at all

Karl Stuewer

Great customer service!

George Marine

They close an hour from 130 till 230 for lunch.Ihad toward almost an hour to simply drop off a pkg

Randy Lear

Impossible to get a live person on the phone.

Ken Reed

Excellent repair and excellent customer service

mike ross

Absolutely terrible! if I could give these clowns a negative star rating I would, These are package monkeys and nothing else. I had a sensitive shipment for both contents and time, they broke the package in shipping, I went to 2 different locations including the warehouse plus called the customer service line which in my opinion is false advertising cause there is none and no one could tell me where my package was or what happened to it even though online with the tracking number it said it was delivered. They held my package for 5 days while they did an investigation and wouldn't even let me see it. Never use this company for anything.... DHL, Purolator.... even a delivery sloth would be better than these assclowns.

Gregory Peddle

Absolute terrible customer service, hours and very rude. Should not be aloud to be in business.

Balmier

Paid express for next day deliver, package is already four days past delivery date. Costumer service just says "100% today". Still no package.

Kelly Phenix

Called 1-800 number. The representative was rude and disrespectful. When asked for her name or ID number, she hung up on me.

mladen hruska

Waiting, waiting, waiting.... and its the same whenever I use UPS. Tracker says my package has been sitting in Mount Pearl for a week. I don't have this problem with FedEx or Purolator.