Reviews of CAA (Canadian Automobile Association) (Notary Public)

Steve Wright

Friendly staff, very helpful.

Brian Gallagher

Good for maps and towing. It also has a vehicle registries, which has always been under staffed and very time consuming. The travel services is good. The insurance is very expensive, I used to be a customer for years, then they jacked their rates.

Ryan Courroux

Great for car travel coverage

Kevin Thibodeau

One of the better road side assistance programs

Edwin Hering

CAA provides too, other than flights-tickets, cruises-planning, also Insurances for visitors as well as for our overseas trips, car insurances etc. Very friendly staff. I realized too, that members - CAA-associates are entitled to a 10 percent discount on meals at certain restaurants.

Patrick Flowers

Booked travel through this location. Very freindly knowledge staff.

Earle Smith-Johnson

Great service

Dale Smith-Johnson

Great prices on insurances

Marilyn Blanchard

Great customer service.. Been with CAA for years

Dale Smith

This is a rant I put on Facebook a short time ago. After going from the west side to pay this bill, this is what I get. I just learned from CAA that you need an APPOINTMENT to pay your insurance ... If not , they put you on a phone to somewhare to someone, ( Maybe in this office ) By the way I had gone to the office on Westmorland Rd.to pay the bill.As I said,I need an appointment to pay you $ 1000.00 ??? .When this nice retail lady handed me the phone ( She was not nasty oer anything ) for me to do this myself.,I hung up the phone and left. And to follow up,all that needed to be done was to pay $ 57.00 for the upgrade to my new car.The policy was already updated & I had my pink card.,That thousand dollers is next month and might just go to another company,I have heard of horrible customer service,but hhis is foolishness.And to finish my rant CAA will be very hard pressed to keep me

Kar Brown

Good timing,very nice and knowledgeable young man affixed the problem in no time.

Terry Aitcheson

Full service CAA with Insurance, Travel and support all easy access in East Saint John

David Zelward

I have been a member for years and keep renewing my membership because I believe the service they provide is worth the money, even if you don't use all of the available services regularly.

Terry Imar

Very friendly and accommodating to us American tourists. Thanks!

Arjun Damodar

Went to get the International Driving Permit. Everything was done in less than 5 minutes. What an awesome service

Artem Zazykin

Great and helpful staff!)) P.S. They don't insure motorcycles.

Elizabeth Sewell

I just bought a new car, need to add to my current policy, waited on the phone on hold for 40 minutes, no answer. Called back waited another hour on hold , no answer!!! I requested a call back, still waiting!!

Max Power

Jan 6th 2022. During storm I got stuck in snow on Dorchester st st John NB. I called CAA and they come and said they couldn't help me and left me stranded sideways on the street almost blocking what 4x4 traffic that could get thru. They told me they would come back next day 9am. Good thing I had a full tank of gas and a bed if needed in my van. Thankfully loyalist towing come by maybe by request of the police and they winched me out. This was not even attempted by CAA tow truck driver. Thank you loyalist towing and shame on CAA. CAA is going to reimburse me for the loyalist towing charges they said. Have to wait to see if this happens. Other than this bad experience CAA have helped me in the past with keys locked in my van. I understand the storm made it hard for them to do the job but they could of called a towing company that could of done it rather than leaving me stranded a bad situation...

Kristen LaPlante

Nice people but couldn't give us an answer on where we can exchange currency.

Robert Brown

Prompt courteous service!!

Kyle Estabrooks

Very misleading, was told one thing by a rep locally. When called was told something completely different. Not happy

YJ Kwon

Amazing service

Eric McCauley

There customer care service is absolutely terrible. Waited online for someone to answer for 35 minutes first try & the next day I waited 45 minutes for an agent. Even their recommended glass service provider couldn`t get through after waiting 1 hour online. Guaranteed for clients not to renew insurance.

MICHAEL O'DELL

I attempted to purchae auto insurance online, waited over 30 minutes my first attempt no answer waited over 60 minutes the second time no answer only ever received recording please wait on the line. Decided to go into Westmorland Rd. location to try and to talk with agent, was told he was in a meeting would call me back in an hour, but welcomed to try online, waited over 4 hours, no return call yet. Strange business model.

Barbara Hickey

Very impressed with their travel service.

louis gigou

very hard to get a hold of anybody. on hold 20min

toxic clan

Great discounts

Samantha Belyea

Very helpful

cheryl johnson

I get my insurance from ACA and if I have to go in, Ernie in the gentleman I deal with and he has taken care of everything needed

Herb Worden

Very nice and helpful information about the plan

Sam Mattix

Great insurance and CAA roadside assistance gets you $ off your insurance premiums. Friendly helpful staff

J.P. H

CAA Auto Insurance must be the biggest crook within the Canadian insurance industry. First they cancel my van insurance, because they thought of the vehicle was "too big", too heavy" "not used for the purpose it was designed for" and other preposterous ides, but then they keep half of my premium I already paid, without giving any explanation of how they calculated (cheated) me for the refund. STAY AWAY AS FAR AS POSSIBLE from these CROOKS.

sabiandax

Awesome service. Very helpful and polite.

Monti Lyman

Quick to answer and quick to take monthly payments but waited 3 hours to get keys out of truck and never showed up so called another towing company to unlock

Ron Bradbin

On hold for 47 mins just to be run around and then told a higher quote. Don't waste your time!

Morel Ouellette

Great place to buy a hat "Tilley"

Cathy Sears

Good prices

Donna Nicholle

CAA is very nice ..very pleasant always willing to help you

lisa mazerolle

I would like to give a huge shout out to John Mason. He arrived at our house yesterday after we called because our car would not start. He was very professional and had our car working in no time. He carefully explained why it woud not start in language that was very clear. CAA should be proud to have such a great employee!

Karen McCavour

A1 Customer Service ...Highly Recommend!!

Melanie Ryall House

Terrible customer service. We have been CAA members for years and have our car insurance through them. Three days ago we had an accident with our car. We have had to call three times and each time we've waited for over an hour on the phone with the same recording on loop every 30 seconds to drive you off. Going to look into a different provider.

Ramz Killa

Good quick service ????

Rodger Scott

The best

Kim Butland

Had family visiting from Ontario when packing up to leave as she put her animals in the car they jumped on the car locks and locked her out so called CAA within 15 mins they were here ...so a huge shout out and and huge thank you to our CAA guy Kevin from apohaqui new Brunswick for your fast and friendly service..

Pat Lucas

Could not reach an agent by phone. When I went to the office I was told that I would have to wait 4 hours to see the agent. Even the local car dealers have problems contacting a CAA agent.

Michael Fiori

Vert helpful.