We had a TRULY TERRIBLE experience with Tiah. Be warned that she will intially come across a nice enough person. She will then gouge you. She is neither empathic nor compassionate when it comes to working with seniors, lacking basic human judgment, graciousness, and reason.
It was extremely disappointing to experience firrst-hand her cut-throat approach to business and her callousness toward elderly people in the community.
We were also extremely disappointed to see her respond to Yelp review in which she mentioned that some of her clients are abusive. This seemed to be a passive-aggressive attack on us and is an example of her true colours. Apparently, her ego is too large to be able to admit when she has made a mistake or erred in judgement. Sometimes, an apology is all it takes, humble acknowledgment of wrongdoing, a sensitive ear. She proved incapable of such gestures.
We are the most reasonable people on the planet and treat others with kindness and respect. When we feel we have been treated poorly, we respond (and at the same time, if we experience excellent service or human interaction, we share positive feedback and sincere thanks).
We did appraoch Tiah directly before going to online reviews with our concerns about our experience, and her response was indeed callous, insensitive, astonishingly rude, and lacking in kindness and compassion.
We vehemently stand behind our poor review and strongly suggest you look elsewhere.