I have used Tarja’s services several times for Real Estate transactions as well as other legal matters. Generally, I received satisfactory services, considering she is a notary rather than a lawyer. On this occasion, I made several calls to check charges for a simple, straightforward conveyancing. Her quote was $300 less than others, so I returned to her. I made an appointment well in advance and was given no instructions regarding any documents that I needed to bring. Upon arrival, I was told that I needed two documents, both that I had already packed in preparation for my move! This led to a rush to locate them and get the information back to her on the same day. I suggested that it would be helpful to be given such information on the phone, but she gave no response. I also asked why she had deducted an additional $135 in fees, and her response was noncommittal. She held back $500 for payment of utilities, even though I assured her that my account was up to date and the payout would be less than $100. Two weeks later, having heard nothing, I called the Utilities office and was informed that an email had gone out to her with that same information. I then emailed her, politely asking again why she had charged higher than her quote and why I hadn’t received the balance of the holdback, expecting that it would be e-transferred, as were the other funds. She did not reply. A week went by, and I emailed again, less politely, asking where my money was. No reply. Several days later, I phoned her office and asked her (very pleasant) receptionist to find out where my money was. She returned my call within a short time, stating that she had my cheque and would mail it along with a letter that same day. The cheque and letter have now arrived. My concerns were not addressed. I will not utilize Tarja’s services again, nor will I ever recommend her. I expect to be treated with courtesy, and to have my questions answered in a professional manner. I do not expect my money to be treated as if it was hers to do with as she chooses.