Reviews of BMO Bank of Montreal (Notary Public)

Eric Desdouets

Excellent service!

Dino

Moved to this bank because their closing hours were 5:30, later changed closing hours to 3pm

Marc Bédard

(Translated) Very personalized service. Here, you are recognized by your first name. (Original) Service très personnalisé. À cet endroit, on vous reconnaît par votre prénom.

Marc Beaudoin

(Translated) I would like to say thank you to Saad benkirane for this move to sign the person at home seen his health really affected his really helped us and to complete part of a mandate thank you again attention The weekend closes inside (Original) Je voudrais dire merci à Saad benkirane de cette déplace pour faire signer la personne à la maison vue sa santé vraiment affecté sa nous a aidé vraiment et de compléter une partie d'un mandat merci encore attention Le week-end ferme à l'intérieur

Mathieu Gagnon

(Translated) The person in charge of human resources is rude. She doesn't speak French very well. This branch is not likely to hire someone with an employee like that. The person doing the hiring is the first contact with the company and the company makes a bad first impression. (Original) La personne qui s'occupe des ressources humaines est désagréable. Elle ne parle pas bien français. Cette succursale ne risque pas d'engager quelqu'un avec un employé comme cela. La personne qui s'occupe de l'embauche est le premier contact avec l'entreprise et celle-ci fait une mauvaise première impression.

Noah C

opened a account here did not have an appointment but they still worked me in. very nice would strongly recommend!

Sam N

Excellent staff. Very polite and very helpful.

Tiana R (Luvsfoodandtravel)

Don't waste your time... high turn over rate. Their staff doesn't know what there doing. This used to be my go to bank but now wouldn't go near it. The management is a joke, they go through Toronto for everything. They wasted 4 months of my time for a simple loan walked across the street to scotia from start to finish 4 days. They repeatedly fired people while I was going through the process. And also when I did complain to the manager he had my on speaker phone with the employee standing there. Completely unprofessional.... The customer service rep I was dealing with had to call the 1-800 number because none of the other staff would give him answers pathetic.

Diane Mignault

(Translated) Very good service (Original) Très bon service

Yung Maestro

Must say the worst BMO Branch I had to deal with always an issue. You try calling them they won’t answer however the answering machine will say that they will call you by the end of the day. It has been honestly 5 days I haven’t heard back from them. They are suppose to be my home branch but why do I need to call 10 different people before they contact me back. #wasteoftime #dontcareabouttheycustomers #takingmybusinessandmpneyelsewhere.

Blaine McInnis

Called dawson creek branch they dudnt even seem interested in helping me with my accout ...

khaled Darawish

Bad customer service. Unfortunately

Scott Bain

This Bank of Montreal is located inside of a historic building. Is easily wheelchair accessible from the parking lot, located on the east side off Victoria Ave. Local legend says there is a tunnel that goes from the bank to one of the vent shafts from the old railway tunnel, supposedly both ends were sealed long ago but the tunnel still remains, though this has never been confirmed and is just a town rumor.

Maternal Village Hamilton

Maybe be open hours of the day people can actually go to. Why bother being open at all? Just put an ABM on the street.

Paul Themens

(Translated) But change your phone number on your site s.v.p. Thank you Paul Themens (Original) Mais changez votre numéro de téléphone sur votre site s.v.p. Merci Paul Themens

Nancy Comtois

(Translated) They tell the counter time not counter service (Original) Ils donnent l'heure du guichet pas service au comptoir

Jamie Major

All good other than the long line ups..If you have to see a teller be prepared to wait in line if it looks like rain bring a umbrella...

Chris Léger

If i could give negative stars I would...if you dont value time, privacy, security, this is the dump for you...why pay for service financially and with your time. Worst bank ever! Withdrawn.

Luc Leblanc

(Translated) BKOZZ BMO (Original) BKOZZ BMO

Martine Bergeron

(Translated) Very good service (Original) Tres bon service

Steve Eagles

Bank of Montreal Is a good bank. I have no issues with them. they are not like royal bank. What I like about bmo they give your debit card ???? from bmo right away no problems. They are very ???? nice ????. You don’t have to wait for your debit card in the mail unless they order one ☝️ for you. but that takes 5 to 7 business days. Another thing is that your debit card had your name on it. has well. It’s close of where I live. When you use your bmo debit card ???? you collect air miles has well. I would recommend this bank to my friends and family.

Rob McConnell

We have always had enjoyable experiences with the staff at this Bank of Montreal. Courteous, friendly and professional.

Patrick Blanchette (PatJackDaniel)

Good

Keith Haskell

Good place, direct answer.

Terry Mallory

Always a friendly environment, been a customer for years, so they know me and my sense of humour. Because of this pandemic i been doing my mother's banking, too. With no problem.

Douglas Quantz

Excellent, expedite telephone customer care service by the BMO Brockville office this morning! Thank you so much Amanda!

Mika li

If there’s an option for no star or negative points I would prefer to choose that! Really speechless experience ever met. Cannot open a account ( literally didn’t unlock the card) and misregistered my personal information which lower my credit score and made me go to the other brunch 3more times to fix a basic manoeuvre! Lack of training, lack of basic common sense, lack of professionalism, even the manager didn’t match her title, cause everything happened under her supervision! I would say this brunch lower the IQ and level of the whole picture of BMO! Don’t waste your time! Cannot believe the stuff would “support “ Brossard brunch most of the time!

Akira Van Veen

It's hard coming to this bank during covid-19. The line ups always take more than half an hour. Lots of people end up walking away because the wait is so long, customers in the line get impatient and start insulting the bank for the incredible wait times. Even when you get in to see a teller there is NO privacy,the person next to you can easily overhear your conversation without any effort. Not to mention they can SEE what you are doing due to glass windows. BMO used to be so much better than this.

Dominic Lévesque

(Translated) A word. Incompetent. You make good promises, you are guaranteed by writing things and it changes direction at the last moment. In short, do not rely on them, you may be disappointed and worse, in a bad position. A tip, do business elsewhere! (Original) Un mot. Incompétents. On vous fait de belles promesses on vous garanti par écris des choses et ça change de direction au dernier moment. Bref ne vous fiez jamais à eux, vous pourriez être déçus et pire, dans une mauvaise posture. Un conseil, faites affaire ailleurs !

Ali Ali

Really love it

Justin M

Manager was incredibly rude to a teller in front of everyone - implying she was “stupid” for asking a question instead of making an error on the customers account. It was very uncomfortable - made the poor girl feel (visibly) embarrassed in front of a full lobby of customers. She should be fired - I’m not the only one who believes this... read all the wonderful comments BMO execs.

Walter Blagdon

Love BMO! Always get great service and friendly staff.

BoeJoseph PaulSeguin

They never answer there phone when you are trying to reach them it always goes to voicemail. Not impressed!

Ryan Holwell

Great service

Original Gamestir

Great bank newly built in the 613

rafff sic

(Translated) No service, when we ask for a service and the employees tell you that they call you back they don't do it. Supposed to have helped me but I have never had any follow-up from BMO Chambly. Very disappointed and its hard fact .. a bank which only serves the rich and laughs in the back of the poor when it needs them .. I know a lot of people who agree with me .. bank to be advised against (Original) Pas de service , lorsque l on demande un service et que l employés vous dit qu' il vous rappel il ne le font pas . Supposer m aidé mais j ai jamais eu de suivi de la par de BMO Chambly. Très déçu et sa fait dure .. une banque qui ne sert que les riches et rie dans le dos des pauvres quant il on besoin d eux.. je connais beaucoup de gens qui sont d accord avec moi.. banque a déconseiller absolument

Julie G

(Translated) I'm getting impatient, we tell you things and they don't do it, it's sorry, no return e-mail, no return call (Original) Je commence a être impatiente, on te dis des choses et ils ne le font pas, c'est désolant, pas de retour de courriel, ni de retour d'appel

Marcus Teo

Thank you Anne. Great service. We found Sobeys ????

Carl Lutes

(Translated) Good service, decent opening hours. (Original) Bon service, heures d'ouverture convenables.

Sean Charles

Negative 5 star, Worst bank ever. DO NOT get your mortgage here!! Ended paying more cause they did two appraisals and screwed it up. Now years later it has now taken TWO YEARS to have my CO-owner assume the mortgage. They transferred the account 4 times and we had to redo the paper work each time. Then when the lawyers said it was all done, they never completed it and 6 months later when getting approved for another home, I find out that it was never completed and they never followed up! DO NOT use this bank. I could go on with more horror stories of the incompetency of this place.OH and they don't answer the phone, good luck getting a someone on the phone or a call back!

Christian Corbett

From my experience, It's actually a fine bank. The customer service is always top notch. Their staff is very friendly and helpful. They offer Air Miles on certain bank accounts and credit cards and their bank machines are up to date and envelope free so there is no placing a hold on your cash deposits.

Grant Noble

Stop putting things on my windshield.

BRADIMUS PRIME

Excellent service.

Aly Kassem

(Translated) For the 3rd time I manage to cash a check at the branch of chambly and not at that of saint jean sur richelieu I can only understand that for the same bank it is not the same regulation which applies in addition to the derectrice I absolutely wanted to reopen my commercial account which was already closed 3 years ago just to deposit a government check bearing my name and my residential address which proves that I am the owner of the Company. Well done to the chambly team for their professionalism and especially their welcome. (Original) Pour la 3 ème fois j'arrive a encaisser un chèque à la succursale de chambly et pas à celle de saint jean sur richelieu je peux que comprendre que pour la même banque c'est pas le meme règlement qui s'applique en plus la derectrice voulais absolument reouvrir mon compte commercial dèja a fermè il ya de cela 3ans juste pour déposer un cheque gouvernemental qui porte mon nom et mon adresse residentiel qui prouve que je suis bien le proprietaire de L'entreprise . Bravo à l'equipe de chambly pour leur professionnalisme et surtout leur l'acceuil.

Anish Johnson

Had a majority of problems and they were quick to handle every single one of them at a quick pace! Also applied for some other services at the bank and they were spot on !

AL MARSH

Great Bank, but they could use another location in Crystal ridge neiborhood...

John Skinner

Always great customer service here and the associates are knowledgeable and highly motivated. Thanks BMO!

Ryszard Zawiszewski

New

Dee Burch

No privacy at the teller's desk from the customers waiting in line behind you! Everyone can hear and see transactions including when you are handed sums of cash and walking out...extremely uncomfortable as a woman. They need a privacy wall between. It's a bank, not an open concept living room in someone's house. Ridiculous!! The drive through is a very awkward fit for trucks as well...not great planning there either....

Ayodele Komolafe

The customer service at the bank was awesome. They genuinely want to help, the team spirit was awesome for me.

mario lessard

(Translated) C 'lonnnnng Sti who are not fast (Original) C' lonnnnng Sti qui sont pas vite

sebastien carriere

(Translated) Great on-site service but impossible to reach a human by phone. (Original) Service sur place super mais impossible de rejoindre un humain par téléphone.

Nick

Stay away from this branch. Horrible service and dishonest representatives. They will lie to get your money.

Minas Soloman

Service is always slow

Karen McNish

We've been loyal, long-term customers and have always had a great working relationship with BMO in Brockville but because of the lack of parking due to their parking lot always being full during weekday banking hours , it's been harder and harder to access the bank when necessary. It's NOT because of an excess of BANK customers, it's the lot being used by people attending the municipal court and the 2 churches very close to the bank...which is hard to understand since their is a HUGE sign as you pull in the lot that it is for BANK customers during banking hours ONLY! With winter and snow removal both IN the lot and on the streets, the parking is pretty much non-existent for actual customers. It would be terrible to have to take our business elsewhere but it is increasingly more frustrating each week to be unable to park there....can the signage NOT be enforced??

Franklin Ellsworth

The bank of montreal in corner brook and deer lake very poor service . every time i need help i have to call toronto. this is UNEXCEPTABLE to the people. Please try to do something about it.thanks

Eric Ottavi

Great service

Coco N

(Translated) Always simple fast and all the employees are very nice (Original) Toujours simple rapide et tous les employé sont très gentils

Guillaume L.

(Translated) Excellent mortgage service with Ms. Caroline Lizotte ***** (Original) Excellent service hypothécaire avec Mme Caroline Lizotte *****

Chris A

John at the teller is great

Stephane G

Our representative does a great job at reviewing our banking habits and needs, has offered us different options for saving money, and lower our bank fees!

Chris Haggett

Trying to call someone directly at the bank is pretty much impossible. They redirect the call to a call center outside the province/county and put you on hold for 30min.

jacques tardif

(Translated) Appointment to review our RRs, the advisor to our file was mixed, ill-prepared, evasive answers, in short incompetent to occupy this position, we no longer want to have this person for our files. (Original) Rendez-vous pour revoir nos réer,la conseillère a notre dossier était mélangé,mal préparé,reponses évasives,bref incompetente pour occuper ce poste, nous ne voulons plus avoir cette personne pour nos dossiers..

Joe Shmo

This is the worst bank iv ever been to. Always a 20 minute wait un line to talk to a teller.

Mat

I use to love BMO. I would give them negative stars if I could. Privacy is next to none for appointments (glass windows so everyone sees you and your business? Sure it's a bank, but they never had glass doors/windows in their old locations). Why must I now sit down to meet a teller? This is an inconvenience, and wastes time. Lineups are insane. Tellers take as long as they can. Why not have an express line or something? I am a very patient person, but when I walked in to more than 20 people in line yesterday... Something's not right. Also, having closed their two previous central locations and reopening only one branch in such an odd location still mind-boggles me. Finally, I have to meet a teller to deposit american money (still behind on not having ATMs that withdraw or deposit american money). I've made complaints and suggestions to BMO head office and have never received an answer from them - not a care in the world for their clients. Seriously considering changing banks. Do. Not. Recommend.

bushboar

Trying to simply add a name to an existing bank account. You would think this would be as simple as visiting the customer service desk, however had to book an appointment for 3 hours later to add name. Would like to call branch manager to complain, however BMO does not publish names of managers for their respective branches on their website. Tried to call branch numerous times, however it appears that nobody is answering phone calls at the branch. Voicemail indicating that they will attempt to return phone calls by end of business day. Called customer service call centre where attendant transferred call to branch manager's extension. Branch manager's voicemail indicated that he is out of the office until August 21 (today), but yet to be updated to indicate whether manager is in today. Called back to branch and tried every employee listed in staff directory with not a single employee answering. Would recommend that if you want a bank offering any level of customer service, that you look elsewhere.

Pierre-Luc Gagnon

Excellent service.

Stef Gau

(Translated) Very slow service, no return calls, no follow-ups. Despite a complaint no change ... disappointment for BMO (Original) Service très lent, pas de retour d'appel, pas de suivis. Malgré une plainte aucun changement ... déception pour BMO

Jenny Allossery

There never open when you need them

Kelvin Jin-Yang

Worse BMO ever. Couldn't process basic transactions such as opening a bank account. The manager errors was made that froze my card. Couldn't set a pin and had to change debit card completely. Lack of knowledge. Save your time and money and don't go there.

Felix Martin

(Translated) It's an ATM and not a bank ... (Original) C'est un guichet automatique et non une banque...

Cheryl Lynn

Hours are stupid what bank opens up at 10 and closes at 4:30. They never answer phone or contact you back.

antonin thompson

(Translated) I really did not appreciate the service I received from an advisor from this branch. (Original) Je n'ai vraiment pas apprecier le service que j'ai recu par un conseiller de cette succursale.

Nancy Bilodeau

(Translated) Excellent service from Caroline and Mathieu. Always a pleasure. Thank you ;) (Original) Excellent service de Caroline et Mathieu. Toujours un plaisir. Merci ;)

Allan Yoner

Would not cash a check from their bank because I had no account there

Katie Gaucher

Refusing to give me my own information about my car lown.... Don't bank with them.

Karen Sarault

I have called upteen times left message was told would be getting back to me by end of day!!! No response after 2 days. Message also informed me that they were helping other customers, (at 6:20 pm) When the bank closed at 5:00 pm !!! Message also informed me that after hours to press 0 for contact center. Did that still came upon answering machine ??????????? Was also told many times from manager & assistant manager that ""i should change banks"" !!!

Amber-lin Jeaurond

Went in to close an overpaid line of credit, offered to even open an account to have the funds transferred. Zero help, took my information it has been over 24 hours and nothing. They just seem to have no idea what to do, or how to answer questions, or provide real solutions. I've worked at a bank, this is not a complicated thing, it's a simple override. Very poor customer service.

Sophie Tessier

(Translated) Really unnecessary personal The young lady, so stupid as she was brave, not even deigned to get up from her chair to answer me. There is really no point paying incompetent and ignorant employees. Always having problems with the business account is a big waste of time. (Original) Vraiment personnels inutiles La jeune demoiselle tellement aussi bête que vaillante à même pas daignée se lever de sa chaise pour me répondre. C’est vraiment inutile de payer des employés incompétents et ignorants. Toujours des problèmes avec le compte entreprise c’est une grosse perte de temps.

Geeg Zohner

Worst service, highest borrowing rates, absolute worst hours of service, lowest returns, baisically everything you do not want your personal banking establishment to portray is right here at Bmo.

Abram Harder

Pretty good, friendly staff

roxane beauchesne

My appointment was 45 minutes late, no customer service and the person I met -not the one I was supposed to meet- didn't know anything about my file.

mere Smurr

No privacy hate sitting dow

Sandy Churney

Terrible service. Do not go on your lunch hour unless you have 45 minutes to an hour to waste. You will stand in line without being acknowledged and like a lot of people leave because your lunch hour is over. During one of the busiest times of day one person working doesn't make sense. They do not listen to you or try to problem solve anything. Very disappointing.

Shirley Eadie

Negative star....will be doing a withdrawal from this BMO branch & depositing into a Credit Union , where there is still good customer service available.