Reviews of West-End Registries (Notary Public)

Avital Azarov

West-End Registries is one of the most professional registries I've dealt with across Edmonton. This was the 2nd registry I visited today.... At Westend registries David assisted me. Although I was already in a bad mood but trying to get through it about having to pay the tickets before renewing my registration (my fault I know) he did not treat me like a lesser individual or someone not worthy of being serviced properly! As I usually am at other registeres if I have any outstanding tickets..... As a matter of fact, he was helpful by allowing me to split my payment on visa and debit and being understanding that we all have financial debts/problems at one point or another. We had pleasant conversation and he was very informative, I learned lots and gave my word that I will not visit any other registry after today.... thanks David! Keep being awesome..... :)

DouG

Brought My Elderly Mother in The other day. We where helped By a Kind Lady named Vicki, We Where in and out With a flash! So quick and Helpful! We will Definitely Be coming back here from now on!

Pinoy Canadian Dreams

It was our first time to get into the West End Registry office, a fellowman from the Philippines named Mercy helped us to sort out everything that we need in settling here in Edmonton. It was really a big help for us especially if you are just new in the area. We will never forget her, a lady with a pure heart - willing to help others without any hesitations.

Alireza Nadryfard

I was here for my health card, and I wasn't satisfied with the service at all. My agent wasn't helpful, and she was a little rude and rushing me to fill my form, while I saw another agent there who was very energetic, helpful and companiable. I hope my agent was her, so I could have better experience. Update: Unfortunately, because they are near me, so I've went there two more times, one time for take a knowledge test (which they didn't accept my proof of address while the other branch at Riverbend accepted) and other time for asking about my qualification for advanced driver's license (which once again they didn't even try to help me, while I got the required information at Riverbend branch by phone).

Matt Bell

My experience with West-End Registries was awesome. We needed some government forms pulled for a recent move to BC and Alyse was incredibly helpful. The instructions provided to complete the process were simple and clear, allowing us to receive our forms within the appropriate time (which was still a while but nothing West-End Registries could do). We'll definitely be back if we ever need Alberta registry services again!

Ghassan Hlayhel

Mr. David is a perfect and helpful employee and I wish all employees in all government offices to be like him. Highly recommended Best regards Mr. David.

Christine Do

I'm very disappointed in the quality of service at this place. Today, I went in for a few questions about my class 7 knowledge test and was met with the rudest and most passive-aggressive agent ever. She was an asian lady with glasses and a hairband. I was polite to her, but she wasn't to be. I repeated what I was explaining in a clear, simple tone, she cuts me off and asks me the same question again and proceeds to ask me in a passive-aggressive tone of voice. English is probably her second language, and I was patient with her, but she wasn't to me. Absolutely would never step foot here again. I left sobbing in the car. Go to AMA or some where else. At least they would treat you nicely.

Kelly Roy

I am going to give this location a solid 5 star rating , I was having an extremely difficult day having lots to do in very little time , the fine lady who took care of me was very patient and helpful I wish that I'd got your name because I would send you a special shout out, many thanks , everything was done and felt so relieved when I left , highly recommend this location especially if you're having a bad day ....thankyou staff !!

Faraj Othman

Big thanks to Beverly she is very professional and the most expert person in the west end registries . She fix my registration issues within very short time and I was very happy for her professionalism,If you need your issues to be fixed . Go to and see her .

JEKASA INTL

I went to this registry in the west end location. The lady named BEVERLY help me on updating my health card and my driver’s license. She was very nice and knows everything and from all the registry i went since i came to canada she is the only person who help me on somethings i did not know, example on renewing my license details. Two thumbs up for her!!!! I am very happy ???????????? keep it up Ms. BEVERLY

Jr Pa

Went to the registry today and Bev was the one who helped me with my ID. She was very friendly and very informative. She is the best and I will come back again and I will highly recommend this office. Way to go west end registries.

Wayne Sereda

Beverly was the best! She was patient and extremely helpful, her fingers were going a mile a minute typing and actually filled out a form in two min for me which probably would have taken me 45min to do! The best part was great attitude and smile i got! My experience at the west end registry was outstanding!!!

tuckerkeeda

Lizel , was fantastic, she went above and beyond to help me out today. Even with computer trouble she kept smiling and worked right though it. This was my first time here. I will be back. Lizel thank-you

Musafira

I am really impressed with the excellent service by LIZEL. She is great, knows what she is doing. I was there quiet a few times in a week, she's always welcoming and eager to help you.

Zack

I recently came in to take the learners test and was greated as soon as I walked in and was helped by a very polite and helpful employee named Victoria ...she went above and beyond what most do .would recommend this registries

Jocelynn Proulx

I was really disappointed in their customer service and ended up needing to go to a different registry office. I tried submitting a liscence application via their email as instructed by them through the phone as I am currently outside of Alberta, and nothing went right with them. It took them a long time to get back to my emails, they rejected my submission because I forgot to check off that I have attached the forms (which I did), and told be that I needed to submit information that I have legal entitlement to be in Alberta (which is not stated that I need to have that in the application form). When they requested to have that information corrected I sent it to them with all of the information included. They rejected it again because they said I did not submit my birth certificate (which I did). I then forwarded the email with the pdf that I sent to them with the PDF with the information they need. I have yet to hear from them 30 hours later. I started this application 4 days ago and they still haven't processed it when it should have been a simple thing that could have been completed in one day. They are a waste of my time, incompetent to open up the correct PDF, and respond poorly to emails.

Alia Jordan

I came in today to pay a few tickets and renew my registration and change my address on my license and I got either david or Daniel I cant remember, he told me but im so forgetful, anywho, he was amazing, answered every question professionally and knowledgeably and handled the whole situation really well and even throughly explained the organ donor thing which I'm quite glad because I've always wanted to be a donor but never knew how to make it official. So I just wanted to say my experience today was phenomenal thanks to, him, I just wish I remembered his name. I came in at about 530 pm, feb 5th.

Sophie Kwon

Lizel was very helpful and accommodating. I took some time to look for my requirements and she patiently waited for me. She guided me professionally through the procedures. Thank you so much for the fast service!

irma williams

Beverly was very kind and patient and helpful. She's an asset to the team at the West-end Registries. Kudos Beverly!

Mayette Manaloto

I’m very grateful for the kindness and great customer service of Ms. Beverly. Continue for being such a wonderful staff.

Abraham Stephen Jr

This registry is considered to be one of the best in Edmonton as well as the best in the west end. I've visited this before on numerous occasions as I live very close by and have had wonderful experiences there until my last visit there. I had visited this past Wednesday, first thing in the morning as soon as it opened at 8am to register my brand new vehicle which I was about to pick up right after from the dealership. The young lady who dealt with me, either she wasn't awake, didn't like seeing people come so early in the morning or didn't appreciate myself wearing a facemask for my own safety. She was rude, passive aggressive and I could really sense it, even though I maintained my calm and composure. It felt like dealing with a government servant at a government office in India after so many years! I forgot to ask her for a new insurance and registration holder as the one I've had for so many years was torn for quite a while because of her attitude. After remembering about it later, I decided not to visit the same day for that. I plan to visit hopefully for one last time for the insurance holder and probably not return there. I'm also in a position where I have to deal with lot of people every single day and I understand. But I have to say, if this is the attitude that person keeps moving forward, good luck and it may not take you too far. Please don't judge or make assumptions about people on whatever basis and if you do, keep it to yourself in your mind and don't visibly show it. Thank you!

Canyon Aqualife Swimming

I cannot even begin to express my happiness for the service I got from this registry recently. It was not a one-time-thing event. Two years back I got great service where they went out of their way to help me fix a registration problem which other places didn’t care much and because of this I went back. I was not disappointed. The level of service has not eroded. “Great Opportunities to help others seldom come but small ones surround us everyday”.

Kevin Benson

I had reached out to a number of Motor Vehicle registry offices to obtain assistance in obtaining a permit. Vanessa from West-End Registries responded to my inquiry immediately and was excellent to deal with.

Pa3k

I was there last thurs June 18 to take the thDrivers Learners Test. Luck was able to pass the test. Thank you Lizel for the assistance. Shes nice and very accomodating..????

Erica Badger

Completely unprofessional. Staff is flustered and takes it out on anyone who comes in. You can't ask any questions or they become short with you and dissappear for 5 minutes in the back? Very annoying experience overall. Had to talk to 3 different people because not one could answer simple questions...

Josh Michael Vincent Hubert-Sheard (Jay Hubbz)

Great atmosphere, small but clean establishment, the service was excellent and quick! Vicki helped my and I just couldn't process how quick I was actually out of there.

Sharise Doolaege

I had my class 6 road test here at West End Registries. Both Zoe and Alyse were extremely accommodating and went well out of their way to make the test process easy for me!!! I will definitely be back here!

Joel Aspden

I went here because of the positive reviews, and it paid off. Thank you for the friendly and efficient service, Marjorie!

Bruce Kropelin

My wife & I went to West-End Registries to get a bunch of gov't admin stuff done. The place is always busy, however line-ups seem to move fast. We ended up being assisted by Marjorie who greeted us nicely & asked the reason for our visit. When we "unloaded" the list of all the stuff we needed done, she was so professional & said "no problem, I'll be happy to help you out with all of that". We probably had ~ six things involving license, registration, health care card, & other stuff. Marjorie just took care of all of it efficiently & seamlessly, then actually asked us if there was anything else she could help us with. Wow! I asked her if it was ever not busy there & she said it's steady all the time. Needless to say with all the stuff we had to do, I thought we'd wait in line a long time & it would take a while too, that was not the case at all with Marjorie helping us. Thanks so much for being awesome Marjorie!

maria glunz

Me and my daughter are very happy of the service of the agent name Ashley, She is very friendly , fast and very smart.Thanks again for serving us really appreciate your time .Totally we can recommend this location to my families,relatives and friends. Again thanks Ashley keep your excellent job.

Ntema Lizazi

Poor customer service.. worst registry in Edmonton

Normandy Abuel

I would like to tell my experience about registering my car. I was helped by Lizel. She is well knowlegeable on all my inquery and she is positive person. She deserve commendations.

Sarah (Lemon Drop)

I needed to have a legal name change done and the staff here was so friendly and helpful! Even when I had issues with my cards erroring out, they were super patient with me while I called the bank! And I would like to call out one staff member in particular, Leah. She was so amazing with helping me figure out all of the information I would need to get this done. She also helped when I needed to come back in a second time to update the information! I highly recommend this location.

Jason Ferguson

I go to this registry to renew my licence. I had some photo radar tickets that I just went to court for. They're all paid for, I have receipts to prove it. The girl at the register tells me tickets are still on my record...of course they are, I just went to court for them and paid them! I show her the receipts. She says no...can't help you, they're on your record. I explain situation again, no go. Ask for manager, she says same thing. I know full well that they can override the fees if I have proof I paid them. They refuse. I go to another Registry...no problem, they override the system, super helpful and nice. I renew my licence no problem. I would avoid West-End Registries. They're into aggravating and annoying customers rather than helping them.

Mishael Beraki

I am Happy with the Customer service provided by Mercy. I definitely recommend this Registry.

Ruth Oh

Vicki helped me that day. I was impressed that she ran out of the registry to help the previous customer. That customer service is hard to find! I had to transfer my license plate to another vehicle and she gave me the most economical option. I was happy with that service but more impressed she ran out to help the last customer!

Bruce M

Been there twice, once to pay a speeding ticket and again to update registration. Both times were very quick and professional. Will go back next time i need something done at a registry office.

ei

Beverly’s assistance from this registry was excellent. I went in to only have my address changed not knowing that I can already renew my I.D., so she advised me to not only change my address but also to renew my I.D. and correct my name on it at the same time; not only I have saved money, but I also saved my time and effort from going again when I must correct my name and again to renew my I.D. If you think about it, if I went to another registry, I could have paid for the two services given to me - changing my address and renewing my I.D. I just don’t know if I also need to pay to correct my name, but I only paid one fee for all the services given to me. To top it all, Beverly is very polite and friendly. I was not ready for a picture taking for my new I.D., so I requested if I could go back later which she kindly agreed. I could not go in time before they close but she patiently waited for me even after they close, so we can take a photo for my I.D. and that I am not driving without a licence for the long weekend. I am grateful. This is above and beyond service. Fast, Efficient, Knowledgeable, Professional. Highly recommend. Keep it up!

oneG

I went to west end registries to renew my registration and dealt with a representative named Marjorie there. She was super fast, friendly and helpful. I have dealt with her a couple of times now and have always had a great experience. I have nothing but great things to say about this registry and the customer service there. A+

Manyelynn

LIZEL was so amazing. I have recently moved from BC to AB and I was feeling quite overwhelmed with all of the things I needed to do and get sorted. But when I called the office at West End "Lizel" answered the phone and immediately made me feel at ease. She took care of me and explained everything... She was patient, kind and amazing in every way. I will only do business with Lizel. I'm so happy to leave this review for her - she deserves a huge shout out.

Jezreel Tua

i went here to get my learners and i passed but i failed the vision test. i insisted to get another try because i was pretty sure i had normal vision. i failed once again, and they referred me to an optometrist, when i got there, the optometrist said my vision was perfect. this experience got me a little bit frustrated because i had to pay for an eye check up that i clearly didnt need whatsoever.

Yurab Oner

This is by far the best run Registry I've ever been to! I don't know anyone there but when it gets busy someone comes out and like a chief redirects people so they can be taken care of promptly. Huge Respect

Krizelle Perucho

Every time I’ve gone here to register or renew registration, the associates I’ve been helped by are beyond rude and short. They give attitude and are not helpful or kind at all.

Ahmed Beljadid

Such an amazing place! Lizel was very nice, kind, and professional. The costumer service provided by the West-End Registries is worth 5 stars!

Niss Black

Went into this location 3 times for a form. They gave me issues everytime. Rude and unprofessional. I went to a different registry with the same papers and no issues getting the forms I needed. This location will waste your time, go somewhere else.

Ankita Panchal

I Thank Lizel from my Heart for helping me out efficiently and with a great attitude. Keep up the great work Lizel from West-End Registries. West-End Registries Rocks.

Svetlana Baidak

While I used to think this was a nice office with friendly staff, I guess things change if you become handicapped. Trying to renew driver's license, it has now expired because the staff failed to provide information. I have been at this office 4 times, each person told me to bring different information - birth certificate, proof of residence, and so on. I asked each time for everything I need - but each time I come, I am asked for one more paper, then one more, then one more. You would assume all staff would ask for the same information. It has now been a long time and I still have not beem able to renew license. After a while, a person does not have the health to keep coming back one paper at a time. I am saddened that it seems staff cannot provide accurate information and that each worker has a different list of what I need. It was not that way before so either this became an incompetent office or there is a discrimination for handicapped. Either way, I am no longer driving.

Anna Jankowska

Very friendly staff. Thank you especially for David for patience and all the help. Highly recommended.

Stu Pedaso

I have always been treated courteously by the staff here. Yesterday Lizel assisted me and she was wonderful. She has a cheery disposition and she was very pleasant. The world needs more people like Lizel!!

Dam Facker

I went here to book a road test for my class 5 GDL but because I just recently moved here in Edmonton I still had my G2 license in Ontario. I was already eligible to take the road test in Ontario because I held it for almost a year and a half(give or take) and was advised by one of the clerks to take a driving course here just to make sure I follow Alberta rules so I did and when that was done I came back a month later to a different clerk and the lady told me I can't book a road test because I have a Ontario license and must take the class 7 exam and wait a year before I can take the road test so I was kinda disappointed then I went to another registry and they pretty much upgraded my Ontario G2 license to a Alberta class 7 and gave me a temporary license and now I'm waiting for my scheduled date for the road test and hope I pass. P.S. I think maybe one of the other clerks here would have done the same but there was a line up so I didn't bother lining up again.

Everlasting Princess Elaine

I register my Car here and the Employee are very Efficient and Friendly ....Visit this Location you will never regret...

Markis Spokenword

Just wanted to say that I had an awesome Experience with Vanessa over the phone. I called her like 6 times and she answered right away. She did everything quickly and walked me through everything as I was in a time crunch. Honestly was the best experience I've had dealing with a registry. Someone give that lady a raise! ???? ???? ???? ????

Taylor Berezan

We ONLY use West End Registries for ALL of our registration and Alberta licencing needs! Leah is one of our most FAVORITE agent that works here! If she is unavailable, we normally wait for her return! She is definitely worth the wait for quality customer service!

Natalia Smolinski

The people working there were super rude for no reason, why are they working at the desk if they aren’t helpful and are super rude very bad customer service

kelle cloutier

very happy with the efficient and quick service to get our new license and registration address changed. Lizel was extremely helpful and friendly- Thank you!

Ingrid Schifer

Extremely pleased with courteous, quick and helpful customer service. I've been dealing with West End for years now and the experience is consistent and high-quality! Not only do I recommend for one-off registry services but also if you need help with your commercial fleet, they will definitely help you out!

Elsa Philo Dam

We came to do our Alberta ID and health. Only problem, we are French and not bilingual. For my part, I came across a pleasant and attentive lady, without judgment. But my spouse came across a lady who did not make an effort to understand for her driver's license, she was laughing and getting angry at the lack of understanding with one of her colleagues, she asked my spouse to go and have her driver's license translated, we will lose $ 100 because this person did not bother to make an effort to understand, while laughing in our faces. Very disappointed.

Jay Tran

Came in frustrated from another registry. Spoke to Lynn and Marjorie and they completely changed my experience. I will only go to West-End going forward.

Jesse Honrado

This is Jezreel Tua, just using my sister’s account because I have already made a previous review. I’m not usually the type to complain but i’ve just gotten so frustrated over this registry. I had to come back multiple times. The lady who helped me lost my health card which is okay because i was assured that they’ll have it be called for replacement. Its been two weeks, so my mom decided to call AHS and we have been informed that no one from the registry requested a replacement and we had to do it ourselves. I needed that health card badly because i undergo medications and i see my doctor often. I am a bit dissapointed with your service first because of the optometrist bills and now this.

Nick Barbaza

Very nice and knowledgeable lady (white hair) helped me today. Thank you!

Willis Guy

Under no circumstances take your road test here, especially with Jim<(add disgusted tone here). This man(a term I use very loosely), claims that it's not only ok to speed, up tp 10kph more than the posted limits, but expects that you do so. For what I can gather to facilitate this failure of an instructor, with a few extra minutes at the end of the examination period, with more time to be critical towards your performance in larger detail. Furthermore, if you pass any school, he expects you to look very closely at the school, and away from the road you're driving on to determine if it's a high school or not, because he claims that high school zones are not the speed limit that traditional school zones are, and does not feel its good to error on the side of caution in these zones, if you haven't seen a posted speed limit sign since entering the area. He will similarly dock you marks for the cautious and CORRECT response to a school zone because he's impatient and ignorant to safety, but I'm sure I would be supported by parents who were tragically victimized by people so arrogant to dismiss concerns for the surrounding public because "that's too slow for their impatience", over common sense and a cautious demeanor . And just an FYI Jimmy, you made it a point to fail myself and from what I can see from road test reviews here, many others deliberately, for the financial gain from repeat tests, or just because of the type of reprehensible character you are, and West end Registries has you representing their business and ignores the bad images reflected by yourself and therefore, are just as awful as you are. Finally, in closing, I had a examination from a real examiner today and had a flawless test(Suck It Jimmy!), from an ex-RCMP officer, who informed me that you are completely wrong about just about everything I stated here, and seemed genuinely upset that you would inform drivers that it's ok to speed. Educate yourself Jimmy Boy, 10kph over the limit could be the difference in stopping before hitting a pedestrian in an emergency situation, and colliding with them, potentially killing them! You do not deserve to instruct anybody and west end registries is contributing to the deaths by speeding motorists by allowing you to represent them as instructor. Would you like to be taken for a ride designed to take your money? This is your spot. Want a real instructor? Go anywhere else, I mean, could you do worse, really???

Khaled Ahmed

Quick service and they follow up well for online services and inquiries

AprilE in Canada Vlogs

This registry deserves a 5 star rating for me. I didn’t have a hard time in getting a class 7 license compared to the registry at Callingwood South which gave me a hard time and confusing information.

Monica Tonnerova

Incredibly helpful service in helping me sort out some last minute issues I had. I definitely recommend them!

Bethany Hungwe

The manager here, Mercy, was very helpful in assisting me to incorporate a company here. Her shift had ended, moreover, they had closed the company incorporation section for the day. Nevertheless, she happily served me! Great Job. Keep it up!

Michael Loyer

Jay @ West End Registries made my mother's car registration today a pleasant experience. Easily can be said that Jay is efficient in his work. But most importantly, considerate. Jay made the extra effort to accommodate our request to choose from the approved selection of plate numbers for the day and we came away with a little bit of extra service unbeknownst to exist in registries. Thanks again Jay!

Canajan Inc

The service on this location is phenomenal. Beverly and team helped me on the updates for my personal and business. She is very proactive and funny person to deal with. A very efficient woman who did all my stuff to be done. She makes my life easier. I will definitely come here every end of the year for my updates.

Pieter Claassen

Great friendly service. Did my class 1 test today. Everyone was really helpful and professional. Was in and out in of there in no time at all.

Waldy Al-Monte (walalm)

The staff of this registry is simply amazing! This is how a good service is supposed to be! Pros: - They are quick (not losing time in chat or phone calls) - They have plenty experience - They are service oriented - Good location - Clean spaces - Good signals and indications inside Cons: - Payment with credit card has an extra fee I hope they to be aware of what they are doing good now and keep the good service.

Steph T

They were super busy when I was there today but helpful and patient. I even saw a man come in who was struggling with the QR code for vaccination and they took time to help him get it set up which I don't think is part of their job. To me that is above and beyond care to every person that comes in.

Laura Melnyk

One of the best, quickest, most helpful registries offices I have ever been too.

Ray Patrick Bernal

Awesome customer service, especially Lizel, she's very patient and assist us about health services and ID registrations. Thumbs up to you guys!

David Tonner

The staff at this registry, particularly the manager Vanessa, are not only dedicated to their jobs but demonstrate a genuine concern for people. We found ourselves in an unpleasant predicament and Vanessa made sure to do all she could to help us resolve it while still maintaining a pleasant demeanour, and in the end, everything was resolved. We were pleasantly surprised at the level of care and compassion we were shown and I definitely recommend this registry to others.

Shanez Collure

Beverly, was quick, efficient and friendly. She ensured that all my requirements were met. Thanks for the great customer service Beverly!!

sheena sorge

Great place, fast service and always friendly, Except the girl Ashley. C we just dealt with was very rude and has an attitude for no good reason. Not appreciated when we did nothing to make her that way. Which is the reason why I am giving 1 star. She made us feel like we were a problem for her.

Bedfort Inn and Suites

We bought a "townhome' and a vehicle. need to change address on our Health Care Cards, Licenses, and register the vehicle that we just bought. My family and I were looked after professionally and served well. Beverly is the agent that helped us. Highly recommended establishment.

Rupinder Kaur

I received amazing professional service from Lizel. She was very kind and helped me with a lot of patience.

Andy Heath

My recent experience purchasing an used car and getting it registered thru the West End Registry was super easy and Marjorie was amazing to work with...informative and super friendly! Thank you!!

Brenda Raynard

The best fleet services department in west Edmonton. Devi and the rest of the staff provide exemplary service at all times.

Albert Whitstone

Friendly service and a nice staff.

Daniel Im

Lynn, Lora, and Vickey were incredible. With 30 mins left before closing, they got our American driver's licenses switched over, and got us setup for health insurance. It's the fastest and most efficient I've ever seen a team work at a registries office! Highly recommended.

Chunhan Lee

Went into the West End Registry for vehicle registration services and Jay (Service Agent) worked efficiently and in a timely manner. He was also gave me knowledgeable answers to all my questions in a professional manner. Great service overall and would definitely go back!

Zowie Pixie

Both my husband And I renewed our driver’s license at this location today, a girl named Vicki helped us with a warm smile. It is friendly atmosphere and business is done fast and accurate. Great registry!

Terrence Dela Cruz

Lizel was very helpful and accommodating, not to mention fast and efficient at her job. Quality customer service indeed!

camille antoinette

Lizel was greatly helpful and accommodating!

P P

My business was well taken care of here. Highly recommend this registry

Taylor B

West End Registries is one of the BEST registries in town! Leah works with us no matter WHAT our inquiry! Leah tends to bend over backwards to ensure we get the best quality service we can! Everything is done in the most fast and efficient manner at West End Registries! I give this place a 10 star review!

Mina Stephanie Praxidio

Every time I go to this registry, I always end up with Lizel which i don’t mind at all because she is just so amazing and very helpful! She goes above and beyond with assisting us and makes sure that all my requests & concerns are met. Love her! 10 stars for her ❤️

purple lady

I was amazed and happy on how fast we were able to finish what we need that day with the assistance of Ms. Lizel..She’s very accommodating and friendly as well even if they are busy and about to go home. Everything was smoothly and perfectly done.

Connie Pomerleau

The staff on Fleet are absolutely amazing, they are quick for all of our requests and so nice about any mistakes that I have made. I recommend this registry office to everyone.

Richard Lewis

David at this location was very polite and helpful, I visit 2 other registry and was not able to get through. This has been the best customer service i have received at a registry in a long time. Keep up the good work David. Wish all customer service rep was like you!!!!

DÜNYA'YA DÜŞEN INSAN

I never seen bad service as this place

Sorin Petre

Seven Stars, if possible! Amazing qualified and professional people! Good job! Thank you!

Pj Williams

A Very nice clean place staff is great I was treated with the utmost respect a staff member named Victoria shown great customer service and superb professionalism.

Craig Walz

I have been coming to this location for years and I have always have exceptional customer service that go beyond my expectations. The people they are are truly experts at what they do and no matter what the state of your paperwork/registrations they always work with you with patience understanding and superior expertise. I moved since I started using this location but I continue to go 30 minutes out of my way to work with these wonderful people. I cannot recommend them enough.!

Sarah G

Was served by someone that does not know how to do an AHS number name change (married name), took my information, INCLUDING the marriage certificate, the LIED about it to their boss who accused me of lying because they don't know how to do their job. It is a completely different process than what was done and now I have to go and do it again. Mind you I will go where they know their job and don't LIE about it. Lame and inexcusable

Luke Klug

Outstanding service and low wait times

Kassie

Plan your trip for two or three times before getting anything straight, and you and whomever has any writing on your documents better have perfect handwriting because they will literally turn you away for the littlest things .

Julie K

the Staff helping me was so nice, friendly and efficient. (I should have asked for her name. She had shorter hair with colour highlights) It is hard to find a registry with kind staff but I had one of the best registry experiences here! :)

Ana Nehring

Great service, Lizel is really nice and very helpful. Highly recommended ☺

TheMcMayMay

Lyn was actually amazing. Spent almost an hour trying to get my out of province stuff switched to Alberta cards. Finally got it done for me after I was denied 5 times. Super nice and helpful.

RAVIKANT SHARMA

Best Service I have ever got. I have met Lim the best service she gave me. Very Polite and genuine Advice ever got. Very helpful. Recommend everyone in area to visit there .

WB CONTRACTING

At my very poor experience at registrations are us I went to this location and received exceptional service and friendly staff.

Kush Patel

Awesome service if you are living outside of province and still need help for driving abstract . One call and they will help you for sure . Thank you so much guys

Andy Sheridan

Best experience with a registry ever. I used the online form to order a drivers abstract remotely at around 6 pm. the next morning it was ready and in my email. Earlier i tried calling my local registry and they said that would not be possible and there was a bunch of hoops i would have to jump through and they would have to send something to me via registered mail. Im glad i found West End Registries and im glad they keep up with technology

Nishath Ghani

Excellent service by professional, friendly and knowledgeable staff! I had a great experience with Lizol. She was so pleasant and helped me with multiple services I needed in a fast, efficient manner. I highly recommend this Registry!

Carl Scullion

Alyse was very helpful, more employees like this would be fantastic

AC Frees

One of the best customer service experience that we have encountered. I got to meet 2 people from their team and they were both really friendly and knowledgeable.

Jessica Soman

You will not be disappointed by this registries service. Kudos to Vanessa! She is very knowledgeable when it comes to registering business documents. The advice was priceless. Everything was done in a jiffy from the comfort of the home.

Michael Kaminesky

Poor customer service and the store is dirty to say the least.

L Solidum

Went to renew my registration and my driver's license and Lizel was very nice to deal with. I had inquires about my registration/car and she gave me step by step of what to do which no other registry had told me. This location is close to my place and I'm glad I went here today.

Tania Ribeiro

Excellent service here. I went in, had a piece of information missing. Came back less than an hour later and Mercy and Lizel and another gentleman helped, I'm sorry I didn't get his name. They were patient, very knowledgeable and very professional. I recommend this place!

Malx Johnson

I have never in my years had such a pleasant experience with any government employee.

Adrian Mordeno

Beverly deserves a raise. Excellent customer service and very quick/ efficient.

Kev P

Went to update my home address on my license. Everything went well and fast. The clerk made everything super easy!

D L

What a great place to get unbiased service. Mask exempt allowed. Left AMA as not allowed in so I went to west end registries and what a difference in customer service. No mask nazis here. Fast, friendly and efficient service.

J Smith

Dear Sattar, Thank you for taking the time to explain all the things I did wrong (along with pictures) to ensure I would be a safe driver on the road. The way you explained everything was quite clear. Plus, despite those errors you recognized that I was capable of being a smart driver. I really appreciate what you did!

Matt Poupard (DarthBlackWings)

Awesome registry. Always go there compared to other registries. Thank you Libel for helping with our somewhat messy request.

Heatlab Enterprises Inc. HVACR For Life

Great experience, a nice woman named Lynn (I think) helped me, it was fast and professional, I recommend to use there services, I will continue to use this location for sure.

Yatse Joe

Ms. Lizel was very friendly and accomodating. She was entertaining. Over all the best service rendered????.

Roselyn Gomesh (Island girl)

Today was my road test, and my examiner was Carol, I pass my test a big thank you to Carol she is amazing talent make me very comfortable with my road test, highly recommend her . Thank you Carol.

Ryan Martin

I've been dealing with West-End Registries for almost four years now. I work for a local auto dealer and I typically deal with the corporate side of the registries. Amanda has been AWESOME to work with over the years. She's always super pleasant to deal with, always has a smile, and is very prompt in responding to my inquiries. I highly recommend this location!!

Pacita Reyes

Lizel is the best! I was registering with Registry R Us because of her I transferred my registration , that of my mom and recommended her to my friends and co-workers.

carey iwata

We have been going to West-End Registries for 20 years, the service we receive is always Professional, courteous and they always provide fantastic customer service particularly by Margorie, Lynn and David. Recently we Incorporated a company and received assistance from Alyse, she provided the same quality of customer service we have experienced. I was extremely impressed with her knowledge in incorporating a business. She was able to answer all my questions in a professional manner. We highly recommend West End Registries.

Chillie Imping

This office provides an excellent service. It wont stress me if i have something to settle at the West-End Registry. Also, commending on how Lizel handled & accommodated customers. Thank you & keep up the good work.

Alysson Good

The staff and management are tact, reliable and very accommodating. Lizel is very knowledgeable and kind in assisting us with our registration needs. Highly recommended!

Kierstyn Mickey

Came from AMA where I was shut down immediately after just saying "I am here for my learner..." and the lady yelled no at me and turned me away. I came here and the staff were incredibly sweet, super supportive and helped ease my anxiety over the test. They laughed with me afterwards and seem passionate about their job! Thank you guys!????

Dale Klatt

Thanks Amanda "O" for your expertise, caring attitude and promptness. We had tried 4 different registries before we found you All of them gave different reasons for not being able to register our commercial units As it turned out they were wrong with the info they were using to refusing to register (inexperience or didn't care?) You were able to clarify what was needed and proceeded to get all 14 units registered in minutes. We had spent 5 hrs. up to this point and were getting nowhere Your pleasant, knowledgeable and a joy to work with. Thanks again Martin Klatt K5 Corp

Melissa Pryce

My employer has had a long business relationship with West-End Registries. They have always gone above and beyond to ensure our needs are met in a quick and timely manner; no matter the issue/challenge. The staff is friendly, always willing to assist when needed. A big "THANK YOU" to Alyse and her team for their assistance with a new project. Their prompt response allowed us to meet our customers needs ahead of schedule. I highly recommend West-End Registries.

Nicholas Bakewell

I went into West-End Registries recently and received the wonderful service from Liza. She was very attentive and kind. Also, she went above and beyond to even expedite what I went in for.

Mj Kim

The filipino lady that helped me today was the nicest and most efficient person I have ever dealt with at a registry. She made everything so clear and saved me some money, and to top it off she gave me a thumbs up as I said bye. Everytime I come here they treat me with respect and kindness.

Pat Bush

I've dealt with West End Registries on a number of occasions and have had great experiences each time, particularly in dealing with Alyse and Zoe. They are always helpful, professional and prompt in their work. Would recommend.

Victoria Rurka-Woolsey

My company uses this registry for all their services and I always have a pleasant experience. Vicki has gone above and beyond for me dealing with some crazy situations and David always has the biggest smile on his face! Super friendly staff that doesnt make it feel like a registry! :)

Mina fares

After completing my test, Lizel, one of the employees, was very kind to me along the process, I really appreciated this attitude!

Doug Lacey

West-End Registries is one of the most professional registries I've dealt with across the west. We have a medium sized fleet and seem to always need their help to finalise our Alberta Pro Rate registrations in a short amount of time. This annual review challenge we created was handled by Devi and completed all we needed in the time required with a smile on her face. I find all the staff here pleasant, informative and helpful and would highly recommend West-End Registries for any company managing fleet services. Merry Christmas and keep up the great Work!

Rexter Go

Went to West End Registry to renew my car registration Lyn ( My Service Agent) assisted me beyond what I just need to do. She looks after me and provide an excellent service. She is knowledgeable, very friendly. Lyn even ask me if I would like to update my details. Lyn have the smile and ready to share to the clients she encounter. Great Experience. Thank you

Earl Reyes

Excellent service from Lizel! Love her attitude and her vibe, can’t ask for more.

Edward Ameyaw

Terrible customer service. Staff is unexpectedly rude.

Charles Bolze

As a commercial customer, I could not possibly ask for better service provided by both Leah and Devi. Always very professional and friendly. Always willing to answer questions and provide detailed assistance where necessary. I would highly recommend this registry office to business and personal alike.

Lei S.

Vanessa from this office was a big help, she is amazing and knowledgeable. Definitely this location have the BEST customer service than other.

Andrea Kellett

Was in today to transfer my License. Vicki and David helped me out and was very polite, even reminded me to get my health card transfered. Thanks guys!

Dave Ferro

I recently went into do my exam for my Class 6 and wanted to shout out to two employees that did an excellent job. Beverly gave me a hand when I phoned in regarding the standards for the motorcycle being used for the exam. She went out of her way to get information and confirmed that mine was acceptable! My examiner was Satar; I was not successful the first time in part due to bad habits I acquired over my 35 years of driving. Satar took the time to explain everything to me so I was successful on my second attempt. He is an avid motorcyclist himself and gave me some good advice on clutch control even after I had passed. I was very impressed with how helpful he was. Thanks again to both of them.

Charles Agunbiade

The West End Registry handles our Company's fleet registration, and I have been dealing with Devi mostly, She is highly professional, dedicated and handles our registration with utmost respect and urgency. What a great staff at the fleet section, we will keep on patronizing you guys. Great job, please keep it up.

Elsie Quinto

Got served by bev and she was very pleasant to deal with. Highly recommend this place

Karen F.

I’m from the North side and I’ve been to most of the registries in our area and non of their worst services could compare to the best service I’ve received here! Lizel from the reception was accommodating! Same with my examiner from GOA Robin who was very friendly and pleasant! Thumbs up for you guys ;)

Curtis Quark

I was on the receiving end of some fraud recently, because I got an automated speed camera ticket in the mail. I was initially annoyed, because I think I've had only two of those, ever. The name, address, everything was right, but then I looked closer: the license plate number didn't match the one on my sedan, the only vehicle I own. In fact, the vehicle in he photo was obviously a Ford SUV. Then I put two and two together, and remembered that my wallet had been stolen from my car five months earlier, and this was confirmed by two Visa transactions I didn't recognize; my driver's license was in that wallet too, and someone had most likely used my identity to register a vehicle. The phone number on the ticket itself was answered by an agent who told me exactly what to do: visit a registry, then the police, and then send a carefully worded e-mail to an address he gave me. So, I proceeded to West-End Registries, and politely explained my situation to the agent at the desk. Initially she seemed concerned, but it became obvious in the coming minutes that there was either no procedure in place to deal with situations like this, or this person was not feeling particularly helpful today. In order to move forward with anything, she insisted that I pay an assortment of fees in order to "cancel the plate", which struck me as very odd. I asked for elaboration on why I'm being charged money because I was a victim of a crime, and she finally asked outright if I would pay the sum of items she recited, and I responded "no, I'm not going to pay that". Her reply, in a very snippy tone, was "then there's nothing else I can do for you today", as she rudely shoved my documents back toward me across the desk. I gathered my papers and left. The exchange lasted no longer than 3-4 minutes. I then drove to Registrations Are Us, about five minutes away, and went through the same procedure as I did at West-End Registries, hoping to find an agent who actually showed up to work that day ready to do their job. The result was completely different. The agent who helped me at Registrations Are Us was immediately empathetic, and spoke with her superior about what to do. She politely explained to me that there is a Service Alberta Special Investigations Unit that handles these matters, and they would arrange for an investigator to call me as soon as possible. She also informed me that the reason for the phone call from an investigator is that in her capacity at Registrations Are Us, she isn't privy to most of the more sensitive information about vehicle registrations. They contacted me no later than 5 minutes after I left Registrations Are Us. This is how things should have gone in the first place. Everything is moving smoothly now, and I have been connected with the appropriate agency to begin fixing this, and tracking down the criminal, no thanks to West-End Registries Upon reading many other reviews, there seems to be a specific person at this office who has a serious attitude problem. I would like to work with West-End Registries to ensure that this person is identified and terminated. She was a slim Caucasian, seemed to speak English as her first language, and was seated at the right-most desk, if you're facing the desks from the customer line-up, at approximately 3:00 PM on Friday, October 8th, 2021. I was in brown coveralls, with a bright yellow t-shirt underneath. Check the cameras; your move.

David Boyle

I went to West-End Registries this morning to register my vehicle. I was helped by Devi. She was so helpful, friendly and professional. I was in and out in less than 10 minutes having registered 3 vehicles. The staff are awesome. If you have to register your vehicle or any other registry services give these guys a shot, you'll be pleasantly surprised. A special thank you to Devi.

Dan Schmidt

Marjorie displayed great professionalism. She had an extremely difficult customer which she handled very well and tried explaining a process to which he wouldn't listen. He was rude and offensive to her . Upon his departure she greeted me in a very professional, friendly manner. We even shared a couple of laughs during our interaction. Not only was it a good experience but also educated me on how to handle a difficult situation as she had.

Sarah A

Thanks for helping me out Vicki! She made registering my vehicle and renewing my license very easy. She even gave me a cloth to clean off my (muddy) license plate so I could put the registration sticker on!

Taylor Shaw

Victoria was very helpful and kind! Thank you so much ????

Robby Salame

The staff here are fantastic and very friendly. Absolutely great experience here with Lizel. She helped me with registering my vehicle and even called my insurance company when there was a problem with documentation. Overall very easy to deal with and I will return in the future.

Kevin Muller

Beverly was very nice and friendly. Saved me money by informing me of plates I already had, and was able to use. The next time I came in she even remembered me, she's funny and happy. Always have good service here, and will come back for more.

Legions World

I had a wonderful experience today at West End Registries. Lizel was welcoming and a tremendous help and Maria made the experience efficient. Thank you for making my experience fast and easy.

Darrell Goodall

HORRIBLE, HORRIBLE, AND HORRIBLE! First of all, a previous employee looked at the bill of sale for my trailer and my name was missing from the buyer section so she asked me to fill it in, so I did. I found out that I have 3 fines to pay instead of 1 so I paid 2 of them and left without registering the trailer. Not a bad experience, fines are my fault. Next time I went in, I had to renew my car registration and register my trailer. This employee asked me to initial the bill of sale, twice, beside an error in which the previous owner has started to write in the date instead of the city. She asked me to pay for everything, so I did. The last thing that she decided to work on was the trailer. She then started looking at the bill of sale all sideways and went somewhere in the back. She came back and said that my name was not spelt right, apparently my r's look like l's and the 2 initials were not the correct way to make on the bill of sale, "like I thought it was." her words. When I asked for a full refund, because I only paid the $9 fee on the one fine because I wanted to register the trailer that day she said "to bad, service is already completed." I would not have paid that fee, I would have just went onto MyDigitalID and would not have to pay the fee, you can do that by the way, that's probably something that they don't want you to know. Anyways a very horribly dishonest place in my books, I will NOT be back EVER!

D Robert

Very friendly staff, efficient, and great prices

vrtrade

Cheryl is providing great service and she is super curtious. Everytime I come here i meet the best people,probably the best customer service in edmonton.Thanks Cheryl!!!

Keith Quantas

I attended the registry to renew my registration and the customer representative was Vicki. She was very courteous, professional, efficient and friendly. I also find her to be very outgoing which is a bonus for a customer representative. Overall, I was very satisfied with Vicki’s services.

Janice Pye

Great bunch of people working here especially Vicki! She is so knowledgeable, friendly and helpful. Would recommend this location to anyone who needs registry services.

Ronsky Simon

Mercy Ramos, helped me a lot when it comes to booking my road test and having my learner's drivers license. All of the employees of west-end registries are very friendly! :)

Anonymous

It is an amazing place! Lizel was very nice! She was informative, professional and extremely helpful. Usually I do not leave any reviews anywhere; but i could not simply let the excellent costumer service provided by the West-End Registries slide by. I will always be grateful for the gracious assistance that has been provided to me.

Jotham Ramos

Great customer service from Lizel she’s very helpful and very polite. Highly recommend. :)

david rakesh

As a customer of westend Registry fleet department, like to thank Devi for her excellent service, i felt so comfortable talking to her service was with smile and met all my needs.

Mohamed Tayem

Lizely was very helpful, knowledgeable, and efficient. She knows her stuff very well. She solved multiple issues I faced during the registration process of my new vehicle. I highly recommend this registry. Thank you Lizely.

Mike

I have dealt with the commercial side of West End Registries for over a year now. Primarily I mostly deal with Devi, and every time I have any dealings with Devi she is absolutely a pleasure to deal with. Devi is professional, polite, knowledgeable, friendly, prompt, and efficient. It is always nice to walk in the door at WER. This is not to say the other office staff is not the same way, they absolutely are great to deal with as well. Registries branches can work under a difficult cloud of the public eye, but the office staff at WER always put a smile on, and their best foot forward.

Mike Rowland

Can't say enough about Alyse who works at this location. She knows her stuff, moves people through very professionally and quickly. On top of that, extremely polite.

Celia Chan

I have worked with multiple registries due to my line of work. And honestly, the staff here who works in the Fleet Department are absolutely amazing. They provide prompt service, always well-mannered and most-of-all patient with odd requests and requirements. I would say they are highly recommended.

Brittney

Lynn went absolutely above and beyond for me when I lost my wallet. Outstanding service and they will be my go to for everything from now on. Also nice that they are open earlier than other offices. -Craig T. ( I don't have a google account so I used my friends.)

Ken Gibson

I had a time sensitive complicated transfer of out of province vehicle ownership and registration, with COVID restrictions slowing down some of the steps. Staff at West-End Registries were great helping me over several visits. Lynn was outstanding - professional, courteous, and friendly!

Bob Marquez

It was fast and people working here has a very nice attitude. Kudos to Miss Beverly she's friendly and super fast.. Thanks so much!

Aurel Ulliac

Lizel's customer service is next level! She was helpful like very few I have ever experienced in customer service. Her professionalism, knowledge and competence were outstanding. But the story doesn't end there. Lizel waded through the red tape with the greatest of ease despite a most unique challenge and did so with an extremely cheery disposition. Having once worked as a Customer Service manager, I can confidently say there aren't many out there across all industries that meet this superior standard.

Shirley Altman

Lazel was very kind and cooperative. She efficiently did the work and then put on my sticker for me. She was very professional.

KEVIN Muller

Always had good service here. Be prepared and organized, then things will move along quickly.

Melody Yakimchuck

This was our first visit to your office. We have always done our vehicle registrations at the AMA, but were refused service due to not renewing our membership. We came in to register our new vehicle and inquire about the process to book a road test for our son. The office was very very busy with a line up of people waiting down the sidewalk. Once inside we immediately noticed the high level of noise. There were 4 clerks working in a row. We couldn't help but realize the level of noise from the third clerk over. She was standing up close to the divider shouting to her customer. We were finally called up and our clerk was very friendly and pleasant. We had several questions about the road test options and requirements and she explained it all to us. We told her we wanted our son to get his license to help take his grandma for some appointments as grandpa just recently passed away. My spouse mentioned that we were still waiting for the death certificate after 3 months. She asked when we ordered it ,which we didn't, as we were told it gets sent out. We had no idea we needed to order his death certificate. She quickly printed out the form and said we could fill it out while she was getting the car registered. We didn't see our clerks nametag she was second from the left with purple in her hair! It was difficult at times to hear her because of the other clerk shouting and yet she engaged in conversation with us and didn't rush us. Even though there was a long line prior to getting in it went pretty quickly and we both would rather wait for good service. We had such a pleasant experience at your office we definetly will make it our go to as we see no need in an AMA membership. Please pass on a sincere thanks to the clerk that assisted us.

Ashley Holmes

All the staff at West-End Registries are wonderful. Thank you to Devi and Leah for always being so helpful :)

Jo soli

I was in westend registry this morning to return my licence plate and Lizel one of their staff help me out. she is very kind and I really appreciated for what she have done for my business today.

Laura F

The people at west-end registries fleet department have been outstanding in customer service. They promptly return my emails and are always friendly, fast and resolve any issues that come up in a professional manner. A special thanks to Devi K and Amanda O for all the hard work they do to make my day job run smoothly.

Sarah Spisak

Alyse helped me incorporate my business. As a new business owner, I had a few questions and she was extremely helpful. I feel good about having the support of Alyse and the West-End Registries for further help and questions I may have or need.

Life's A Peach

This place is Fantastic! Lynn and Vickie Went completely above and beyond my expectations! i came in late at night just minutes before they closed and when i didn't have the proper insurance documents they were patient enough to wait for me to pull the information from my phone. thank you guys very much!!

Erin Pederson

I've received awesome customer service from this registries office. The staff was very helpful and knowledgeable, especially Lizel and Cristell. You made me feel like a person who mattered and not just a "number". Thank you ladies!

Gizell B.

Lizel helped me and my Dad out tonight with our car transfers. She was very friendly and cheerful and most especially helpful. Our family will now only go to this registry. Lizel we appreciate you help! Thank you!! ❤

Otilio Guerra

Ordered a copy of my drivers abstract online from West-End Registry without have to go to my local registry here in Calgary. Also, my cell phone broke so I couldn't go to my local registry. Service was fast. Strongly recommend.

Kia Sonson

We had an amazing experience with the help from Beverly, she was such a sweetheart and was a pleasure to talk to. Although there were lots of people she was still patient with our situation. Thank you!

sahaab hosseiny

I had a Class 5 Advanced road test at this registry and was a great experience. Just to say, as long as you do everything correctly on the test, nobody wants to fail you intentionally. This agency is Excellent.

Kho Jo

Iam new in Edmonton and had been looking to get my driving license in alberta and one of my friends suggested me to go to West end registry. I went there, I didn't have to wait too long and a smiling face lady helped me she's working Inn the middle of the counter I forgot to get her name she mentioned it . She is very polite friendly and professional. Definitely recommend this place!Excellent service. I will see you in 2 weeks once I get my mailing address.

Tony Perdicou

Ive dealt with Lynn and David at this location and they are the most patient and understanding service providers. They both went above and beyond their duties to get me registered and riding this weekend on my new motorcycle. Thank you so much!

Jessica G

Had a great experience here! Alyse was very helpful and friendly. Excellent customer service!

Hugh McNair

Alyse was very professional, courteous and prompt. Good communications .Solved our problem and followed up. I will not hesitate to deal with West End again

David Bryce

Went to the West-End Registries to register a new boat trailer. My service agent - Vicki - was absolutely first class. She went above and beyond to solve some logistical issues and was professional, courteous, and extremely efficient throughout the process. It's a pleasure to do business with exceptional people who really know their job!

keith holloway

I have been using West-End Registries for the last 10 years ,Devi and Leah are the best always go above and beyond thank -you.

Edmonton West Rentals

Always takes care of all of our registry needs timely and efficiently. I certainly appreciate Devi with her dedication and hard work that she provides us here at The Driving Force. Thank you Devi!

Carmen Hanson

After getting the proverbial "run around" from various government agencies and websites, I called West-End Registries and was assisted by Vanessa McMurray. Vanessa explained what I needed to do to solve my problem and also sent me an email confirming our conversation with a link to the documents I needed to complete. She also suggested I email the completed forms for her review before mailing to insure we had included all the necessary information. Thank you Vanessa!

Dave Pekar

We started using Westend Registry a little over a year ago, their service has been nothing but exceptional. Very knowledgeable staff and turnaround time has met all of our requirements. We highly recommend West end Registry to all Commercial Transport Company's. Dave Pekar Director of Safety, Compliance and Maintenance for TF Energy Solutions.

Güzide Doğan

thank you so much for helping me lizer you are so kind and nice person

Peter Ernst

This is a great registries. Lynn was helpful, friendly and no line up so really quick service. definitely going to be using them from now on.

Eugene Clements

Got my vehicle registered here today for the first time, i have to say the lady that served me was very fast, efficient, and polite. Was in and out in no time, great service!!!. Thank you West-End registries.

Jan F

This registry has the best services! I took my learner's exam and fortunately I passed! Lizel was the one who assisted me with the whole process and she went out of her way to help me with my learner's license and even helped me with updating my health card which I haven't received from my mail and help me get my QR code for my vaccine record. She has been so patient in explaining to me the steps. I appreciate this registry for the helpful staff and may you continue to give the best service for the years to come. Thank you so much!

Abraham Stephen

This registry is the best I've been and you get the best service anytime you are there no matter how busy it is. Beverly was excellent and she provided us excellent service and told us specifically what to bring to get things done promptly. She knew exactly what needed to be done and I highly recommend her and prefer to deal with her in the future. Thank you west-end registry and thank you Beverly, you guys are the best!

ARA

Was here on Saturday morning. Young girl up front needs an attitude adjustment.

Carmelita Suarez

My husband Sonny went for the first time in this location. He was helped by a staff named Lizel. Was very helpful, very polite and has a very good customer service. We will start going to this location from now on. Thank you for your help..

Heather _

I didn't realize it was possible to have this positive of an experience at a registry! Came by about a half an hour before close and saw a bit of a lineup. Based on my experiences at other registries I was honestly worried that they might close before I made it to the front of the line, but it turned out I had nothing to worry about -- not only was I in and out in maybe 10 minutes max, but the entire staff team managed to be so friendly, helpful, and above all patient throughout. The fact that the staff managed to be so efficient and courteous while also having to deal with ensuring social distancing measures were happening is no small feat! I was super impressed with every aspect of my experience here and will definitely be back in the future.

Tricia Tricia

Superb service…Very informative and attentive…Thank U Lizel keep up the good work

Eddy Eweka

Nice and educated. I went there for my practice (road test). I have been there many times with friends. And they still educated talking with people. I pray they keep it up.

Chit Sutton

Thank you so much Lizel, you saved us from a lot of hassles. You made things easy for us.

Tim Schraeder

I have been dealing with Devi for years she is always helpful professional and super friendly. Devi and the rest of the staff provide exemplary service at all times. Always have smiles under those masks!!

Nim rose

They all are awesome.. they are very cool all the time.. no rush.. always prefer to go this location..

Tanesha Massie

We just moved to Alberta two weeks ago and I had been to two other registries before going to this one and the experience had been awful. People were rude, difficult, and overall not helpful. Lizel at West-End was so kind, helpful, made everything so simple and gave me all the correct information! It’s a 45 minute drive from my house but I will be going there every time now! Thank you so much Lizel for your kindness and knowledge. You made the experience easy and made up for the other bad experiences.

Emma Gabriel

This registry agents are very knowledgeable and really does have good staff. Especially Ms. Lizel who helped me and she had told me exactly what I needed to do and whom to call for insurance to register my vehicle and she does go above and beyond to help out and also while in the line up; she offered to put the car sticker to this lovely older lady who is really happy and I am very satisfied with the wonderful service she provided and she is a very joyful & really nice lady. <3 <3 Thanks Ms. Lizel for the good customer service you are doing, very well done.......

Landyn Cooper

I went in to get a new licence plate and was helped by Victoria. She was extremely friendly and helped me organize everything I needed to make this a quick and painless encounter. ill def be goung back! .

Maureen Antonette Mendoza

We were very satisfied with the service and assistance of Ms Beverly. We just moved here in Edmonton and she helped us and let us know what else we need to do like our drivers license. With her help everything went easy for us. Thank you very much Ms Beverly for the help. You are awesome.

Gary McCooeye

I was attempting to get my granddaughters ID, we had a few complications on our side. We ended up getting tremendous help, as they went above and beyond to exceed our expectations, thanks to Lynn and Marcy.

John Vincent Gaspar

Came here to register my dads car on Dec 04 . The whole thing only took 4 minutes literally! Thank you Margaret for the super fast and efficient service!

Laura Roa

I came with a two place stroller and I had difficulty to get in the registry and as soon as David saw me, he ran to help me out, so that was great. Also, he provided an excellent service. So, no only he was proactive but also had a really good looking ???? Thank you.

Kay Dub

Mercy, provided great customer service, she was informative, processed my request in a timely manner and she was helpful. It was a pleasure working with her.

TONY. BROADHEAD.5 EIGHT BROADHEAD

WHILE I HELD LITTLE HOPE', I KNEW I WOULD NEED THE HELP OF SOMEONE EXCEPTIONAL BEHIND THE COUNTER...AS LUCK WOULD HAVE IT THERE WAS VIKKI. IT SHOULD BE A LAW THAT EVERY STORE HAS A VIKKI, WELL DONE MISS.

Chastia Watson

We use West End Registries for all of our registrations for the vehicle rental and leasing company I work for and I am always so happy with their service! Always fast and friendly and helpful. Id give them an extra star if I could :)

Ruby Mills

Beverly was a life saver today. She assisted me with getting a new license and ab health care card. She also gave me the forms and information to get my father in law's Christmas present. Thank you for all your help Bev. Merry Christmas

Sales Team

I had a terrific customer service experience today, which doesn’t seem to happen too often these days. I had to renew some documents for driving and was unsure exactly what I needed. A young lady, Victoria, helped me through it and explained everything I needed. Not only was she helpful, but extremely patient as well. I usually go to registration place in Clareview but since I was shopping in the area of this one, it was easier to go to and I’m glad I did :) I will be going out of my way to this location for any registration needs I have in the future.

Angela Smith

We were into the West End Registries twice this past week and Lizel served us both times. Lizel was professional, helpful and extremely friendly. She is the reason why we will be returning to this office in the future! THANK YOU LIZEL!!

Kimmy Caesar

I move to Montreal and needed some documents from West end registry. I dealt with 2 person there, it was absolutely amazing customer service was the best. Very easy to deal with.

Beyond Services Ltd.

The Service was great and fast. Alyse was very helpful and very friendly. Will be back for sure.

kip dickson

The best registry I've been to in Edmonton. Victoria made it super easy and quick and was very pleasant to deal with, 13/10.

Kristopher Gero

I came into the registries today freaking out because I thought I may have gone over my demerit points(for only two incidents). I was greeted by Beverly, who was able to change my day around, and help what turned into "not such a fun situation", into a pleasant experience. At one point, I think I asked her something along the lines of, " I have another question for you", and she replied.... "sure, that will be 20$". I looked up in complete shock!!! And then, there was this little smile........... WHAT A GOOD JOKE I've been in the hospitality/customer service business a long time. And this, was brilliant. What Beverly was able to do on the front line, not only changed my day, but changed my perception of what it can mean to just "pop on in" at the registries. Thank you, and keep up the good work West-End Registries! Kristopher Gero

payout

They are awesome easy to deal with and fast I recommend them.

chuckle chuckle

I'm having trouble getting my license renewed but Beverly went her way to help, extra ordinary and exceptional service. I would also like to mention the team who also help. Thank you guys!

Rogel Reyes

Great customer service. Even when there was a problem with paperwork the employees continued helping us and fixed the issue. Very patient worker specially to Liezel and to her supervisor. Highly recommend.

Clint R

Devi went above and beyond to make sure that I was taken care of. I would highly recommend this place. If I could give 100 stars i would!!

Monica Krueger

We have had our commercial and personal business dealings with West End Registries for the last 20 years. They are very efficient, especially Devi in fleet services. She was super friendly and did our company and personal vehicle renewals in a quick time frame. She knows what needs to be done and I trust her expertise in her job to be very knowledgeable. I appreciate the service I'm given. We recommend them to all our customers! Thank you!

Todd Nichol

Worked with Leah for a couple of years now....we've got a ton of vehicles in our fleet and she makes it super easy to renew our registration(s)...wouldn't go anywhere else!

Gurchandan Garcha

WORST EXPERIENCE THIS TIME. THE LADY WAS RUDE,ARROGANT AND UNPROFESSIONAL. THEY NEED TO BE MORE POLITE,WELCOMING AND PROFESSIONAL. HORRIBLE! HORRIBLE! LOOKING FORWARD TO COMPLAINT HIGHER AUTHORITIES

Wendy Ye

Remember to bring cash or debit card to pay for service fee.

Jer Martens

By far the best registry to come to. Super helpful, fast, and professional. There’s never a long line to wait! I will always come here.

Mireille Dubois

Ty ,for your patience and all your help Alyse, it's much appreciated!!! Fast response and very pleasant always, I'm so grateful for the deepness of the information I got!!!! Just amazing !!!????

Raven Crawford

Thank you to Lizel for helping me out. Great and fast service.

Sarah J.

Went on a Saturday was in and out within 10 mins. Although, the lady helping me had stone cold facial expressions, she was efficient and knew exactly what she was doing. Only thing to consider is that they will charge i think it was 2 or 2.5% surcharge if you pay by credit card which I think is the credit card merchant fees. In any case pay debit and you are good to go.

James Bailey

I switched registration places because the last place was disoriented. This place has made it easy and i recommend it to every one and anyone in the fleet or wholesale business. They go above and beyond for everything! Truly couldnt ask for more. James

Caleigh Rugulies

Quality in a service or product is not what you put into it. It is what the customer gets out of it. The customer service that Vanessa provided me with today was above and beyond and I wanted to give my gratitude and a special Thanks to Vanessa and the West-End Registries.

Sam Whitehouse

Just last year we switched to West-End Registries for our fleet. With the help of Alyse and the Fleet Services team we got everything moved over seamlessly and renewed in record time. Also so much of it can be done electronically now it was really easy. This is the first time ever that I can truly say that dealing with registrations was actually enjoyable! Huge thanks to everyone over at West-End Registries and all your hard work!

Abdirahman Hussein

I was assisted by Mercey and Lyn . They were professional, friendly, helpful and answered all my questions. Many thanks

Rosario Pinili

Every time I come here I was being served by Bev and I had a blast everytime am here She's very informative and helpful. I always recommend this place.

Jän-Philip Gray

This place is fantastic with amazing people. I was going through many complications with registries sending me here and there, back and forth and by luck I tried this location and the people here blew me away with their care and efforts to help me sort out all the paperwork’s I needed, they even went out of their way and own time to come to solutions for the complications I was facing. I’m so grateful to Beverly and Mercy. Thank you both so much for all the help and work. I highly recommend this place for all your needs regarding, the service and experience here was top quality. Thanks again! -Phil

nadia abouhassan

I just want to say how impressed I was with this location services especially when I dealt with Lizel R. She was very professional kind and knowledgeable. I recommend this location to anyone.

Derek Dupuis

This place is a JOKE they don't even know there own products. NEVER GO HERE !!!! WOREST IN ALBERTA

D Nzekwu

I was assisted by Mercy Ramos when I went to renew my Driver's License and highly commend her professionalism and patience. Thank you, Mercy, for an excellent service.

A A

My wife took her class 5 basic road test last Saturday at 10:30AM. The staffs were helpful and the examiner was very professional. My wife passed her road test and according to her, the lady examiner was very polite, understanding and professional during the 30 minutes exam. Keep up the good work!

Raza Farooqi

Way over priced for any of your services do yourselves a favour and go to the one in mayfield

Bazty Boi

She Help me this girl and shes So amazing Big Big thanks To you ????

daily meme

Thank you so much for help me you really kind and nice person Lizer

Connie Farrow

Moved from out of province. Had some major issues. The only thing that made it bearable was David. People if you want to deal with hands down the best registry agent he is the one. This man helped me to figure out what the government needed. He was patient & explained stuff that the government doesn't tell you to make things faster. After 2 hours he was still smiling and calm. I had to return a couple times after, and went directly to him. He remembered me and made the process easy and enjoyable. I will only go to this registry now they exceeded my expectations!!!

Gaurav Kumar Minocha

Lot of arrogance was there to get so 4 things done but walked out with only 1. Couldn’t stand the attitude.

Melody Kohlman

Friendly and helpful clerks. Also helped me save $. Always use them. Beverly was so understanding.

Curtis Petkau

Called for a drivers abstract, was told I was up next in line. Waited over 5 hours for my "next spot in line" only to be told to check back tomorrow. Anyways im waiting for my money back, won't be using their services again.

Sunny P

David from West End Registries was super awesome????and my family had an EGGcellent Experience. Keep up the great work David. Three cheers for you. ????????

Derek Holden

Had a great experience with Tony and Nancy, and am happily driving away in my new Mercedes Benz. 100% will recommend to others.

Doug Lacey Work

I have been working with West-End Registries for over a decade now and have always found them to be efficient, personable and very helpful. Doing commercial Pro Rating Vehicles in Alberta is always a challenge as the Government of Alberta changes the rules annually. This year we had to work through transferring funds electronically for the first time. I'd like to give kudos to Devi for helping us navigate this new payment method and for making the registration process even quicker and easier than year's past. I highly recommend getting your fleet registry services done here!

Todd C

Went to renew my registration and they charged my credit card a "convenience fee" without telling me first and refused to reverse the charge. Theft if you ask me and I've already made a report with MC as this is against their terms and conditions with MC.

Dylan Kroening

If you have a chance to pick amber PICK AMBER! she's very understanding and nice.

Shaye Smith

Very helpful and respectful staff. Thanks!

Caine Smithaniuk

Every negative review on Jim related to the road tests that I’ve read here is from someone who failed. After taking my road test it is clear that these people are simply upset that they failed. From the perspective of someone who passed, I had no issues with Jim. The things he docked me on were fair, and he was perfectly pleasant during the drive. The office staff (I dealt with 3 throughout the process) are wonderful.

Sam Hallows

Lynn was extremely kind and helpful when I applied for my new license plate, it was quite a treat to receive this kind of reassurance from a professional when purchasing a vehicle. Thank you so much!

Rehan Ahmed

I went there for road test. A. Sattar is amazing. He explains your mistakes in detail and points the areas where you need to improve.

Tonya Jewers

Went to this location for the first time to renew our vehicle registrations. Vicki was amazing! Very professional, courteous, and informative. She asked us if we wanted to be organ donors. We had never been asked before at any other registry office in the city. I really like that they are asking everyone who comes in. Top notch service!

Liping G

I definitely recommend West-End Registry to others. Vikki is the lady who helped me on our fleet registration. There was a bit of complication in our company’s fleet registration. We went to two other registries first, but no one had the knowledge to help us on our case. And they were so rude and unhelpful. I then picked up the phone called West-End Registry. Vikki is the service associate on the other line to help me with. she was so sweet and polite over the phone. In no time, she already figured out what is the issue and offered me her help right away. I went to the registry around their closing time but Vikki didn’t mind at all. She helped me complete our fleet registration. By the time I left the registry, it is already 20 min after their closing time. I can’t express my gratitude enough to her. As results of her excellent customer service, it strengthened the relationship between our company and West-End Registry. And we sure will be a long-term customer of West-End registry for many years to come.

Melody Domke

Been here a couple of weeks ago and had a fantastic experience! Organized and sanitizing all the time, really appreciate that. Liezl who assisted me was very helpful & cheery! She made the experience pleasant and pain free. She was prompt & respectful at all times. Would definitely make this my go to registry. Thank you so much for all you hard work! Kudos to all of you!

Ina Moka

***** DO NOT GO HERE IF YOU ARE GOING ON A ROAD TEST **** Instructor “Jim” will surely fail you and expect you to have a 100% and he will fail you if you go “extra” careful when driving around houses. Save yourself some money. I swear! I do not recommend this registry at all. And he will look for a reason just to fail you.

V MC

The BEST! Is the term to discribe BEVERLY ????she is so awsome very knowledgable and productive .She helped me at all the documents I needed with welcoming attitude and happy to help. I came at the site just for a class 7 exam and she did all her best to help me with other paperworks too. I feel that my day off becomes so productive because of her. Kuddos to team west end regestries and more powers.

C Tran Phan

Highly recommended 10 star for this Registry office I've been using this for almost 2 years personal and my company. And another 10 star for the clerk who helped me she's Lizel with a golden heart and big smile on her face. Thank you for keeping your office safe and clean and good customer service and wonderful staff. Great job to the owner.

william veidemanis

Reasonable rates and pleasant people

Rodel Dayrit

Lizel assist me, very friendly. It was an amazing service and experience.

Me Tho

These guys were fantastic! They turned a stressful and difficult experience into an easy 20 minute drop in. My insurance company was being so difficult when i had to re register my husband and i's truck and he wasnt available. They talked to the insurance company for me and got me out of there quick and painlessly.

Hazel Felix

Amazing customer service! I was having anxiety from losing all my IDs and my car. I am very thankful to Lizel. She was very patient and helpful throughout the process!

Cory Babichuk

Thanks for reaching out. The driver evaluator I had was very unprofessional. He continually bragged about the amount of people he had failed in just the past week alone!! He was very belittling. I have told my friends and family to not go to this registry anymore

Amy Stevens

I went in to take the learner's driving test and my agent, Lizel, was wonderful. She was informative, friendly and understanding to my situation. We had a couple small laughs and it was a great visit. Hope to see her again in a year when I go back for the road test!

Keith 44

I have never had bad service here, my name is Elj, knowledgeable and very efficient good customer service. Thank you to Lizel for your help

Tammie Sequeira

Beverly was extremely helpful, efficient and quick at her job. Thank you for all your help

Tanya Barker

The fleet team at West-End Registries are the best! Devi & Leah have great customer service and are always a pleasure to correspond with. I'll never take my business anywhere else.

Steven Smith

Experience was great! A special thanks to Lizel who was particularly helpful in answering the questions I had. ALL of them! She was personable, patient and pretty helpful overall. Thanks so much Lizel!

Stephanie Johansen

I definitely recommend West-End Registry to others. Devi is the lady who helped me. She was very professional and very helpful as well.

Milky Borges

Recently moved to Edmonton and needed to get my Albertan driver's license, out-of-province car inspection, car insurance and health card. Beverly at West-End Registries was extremely helpful with her wonderful personality and humour that put me at ease. Made the daunting experience greatly enjoyable. Thanks, Beverly.

Jorgia

I can't express enough how amazing the customer service was with Cheryl. I was having a stressed day and her energy and patience and kindness helped me deal with the paperwork I needed. You go through life and people can make life hard. But then you run into people like Cheryl that have an energy that makes you leave being a better you. So happy to have walked in and will continue doing my business there. Simply because of Cheryl assisting me and making my day better. Keep hiring more like her! She is a beautiful face to your registry!

Melissa P

Didn't wait more than a few mins, the lady was very nice and thorough. I'm not happy with the picture that will be on my card but that's cause I have issues lol. You could tell they all work hard and try to give a good experience.