You have all the opinions of people like you who use the products of The UPS Store (Notary Public) in Alberta area (Canada).
Now the business receives a rating of 4.5 stars out of 5 and this rating has been based on 127 reviews.
You must have seen that it reaches an opinions average is practically the best, and it's based on a very large number of scores, so we may conclude that the evaluation is very reliable. If many people have bothered to evaluate when they are satisfied with the service, is that it works.
As you know, we do not usually stop to give feddbacks when these are positive and we usually do it only if we have had a problem or incidence...
This Notary Public belongs to the category of Shipping and mailing service.
This is to reply to the review of Md. Mohitul Haque Evan: we are sorry to see that you were not comfortable. However, we are confident to say that the situation was not like that. The conversation was in an appropriate manner even when you consistently disputed that a student ID is a government issued ID and when you claimed us after walking a long distance and the parcel could not be released due to lacking of proper ID as if it was our fault. We understand your frustration but what we have been doing is to protect you and other clients! As you could see, on the following day, you returned, showed proper ID and picked it up without any problem. Anyway, thank you for your feedback!
As a small business owner, I rely on this location for all my business needs. The friendly and helpful staff have always done an incredible job. I always recommend this business to all of my clients! Shael (Owner) 360 Hair & Nails
I give 5 stars because i get great service from ups , staff are friendly and helpful. The packages are always in good shape , I'm very satisfied. I really appreciate for your good treatment.
Customer service at this location is amazing! The staff always makes you feel welcomed and are very friendly with everyone. I believe it's Malia and Jeff who are always there, they are so kind to me everytime I come in. This is the only UPS location I go to and they are the reason why! Thank you!
I ordered business checks from this location and they look great. Quick service too!
Quick service! They are very helpful.
Sunny and Shiloh at the UPS store are thorough, professional, and they do great work. They are my go to for any print and shipping.
We do mail forwarding with this location and am quite satisfied with the service provided. Especially “ during these difficult times” they have not fallen to the MSM narratives. We love interacting with them without the nonsense of plexiglass barriers, masks, etc. Good for you guys for UPS to not follow the sheople!
Not open during posted business hours. 10 AM Monday Oct. 25th 2021… door was locked and gate was closed. No note posted with explanation.
Best sevice ever! They work very hard at customer service.
Friendly and great service. Really helped us out on our trip to Cypress Hills.
I went for shipping this afternoon, the owner demonstrated excellent customer services and perfect packing for my nvidia graphic card to US for service,
great experience and felt blessed! the associate Lorraine was so nice and helpful.
I went in to ship a valuable item to a family member and was wowed by the service I received. The staff were incredibly friendly and helpful. They were knowledgeable and efficient and really made the whole process a breeze. I most definitely will be recommending their services to others and will be returning in the future when I need to ship other items.
I live accross Regent on Beaverbrook St. A block or 2 away and someone couldn't find my address, how great is that.
Excellent service, friendly stuff
worst experience ever , paying for a express delivery of 2 items ,almost 1 month later only deliver 1 and force us to sign the delivery was completed ,we didn't... and still waiting for the 2 items ,good way to waste 950 dollars
Greets me by name ever time I visit. Always helpful and courteous. I don't believe the negative feedback.
The UPS Store is the most crucial store in Bemidji, Minnesota. I write books based on imagination and experience that need to be reproduced and frequently submitted to either friends who are perceptive readers or to publishers who have shown an interest in, or published manuscripts of mine. My wife, a professor emerita of the local university, has been writing text and assembling illustrative examples of student work from her half century of teaching creative writing in northern California and, more recently, work by disadvantaged students involved in both writing and the visual arts. Curt, who opened the local store years ago, and Jessica, who is now its manager, have been friends since the beginning.
They charged me $3.99 to tape the end of a small box for a return item. They had my business for printing and other small business needs for the last 8 years. I will no longer shop here.
Garbage company couldn't find my house and sent my package back the day after I gave them instructions how to get here. My road is easy to find on google too.
They absolutely do have an unsafe way to manage there shipment. They do not request ID, and anyone can pickup your stuff. They are responsible for your stuff and if your stuff get stolen then a police report should be filed.
worst shipping company ever, constantly a day late and losing stuff
Not pleased with service from reps there. Called looking for package and was hung up on by Stephane. Second time phoning in I was treated rudely. Only got worse from there. Horrible service from their other reps like Jaz (or whatever her name is), so it is best to go to a different place.
Service is excellent from start from finish! I was extremely impressed with their professionalism and expertise starting from the suggesting the best material, to the delivery of our order right to the store. They are a little more on the price side, but YES, you get what you pay for! Looking forward to working with those guys for all our business needs.
I come here often. Bob is typically the fellow that helps me. Service is always very friendly. This is my go-to place for all my shipping needs.
Excellent customer service.
Great service, the gentleman always is eager to help.
I have found the service here to be exceptional. I can't understand how the other ratings can suggest otherwise. I would highly recommend this business to anyone!
The service of this print shop is just amazing specially Mr. Kamal he is jus such a nice and respected person lovely service. Thank you very much
Great customer service. Adil is very professional and helping. Highly recommend this store..
Perfect service! The staff of this store is one of the best in Fort Smith. The UPS Store is attentive to every detail. Whether you are a customer who has a large order or small, they treat you like you are family. This is a wonderful place to do business and I recommend them highly to everyone!
Jodie and her team are excellent! They took care of my needs and went above and beyond to make sure I was happy!
Nice place - good staff
The staff are extremely supportive and make every effort to help your business excel :)
I have been ordering and getting shipped to here for a few years now and have always had good service. It would be nice if they called you when your package arrives but I know that would take a lot of work but all in all great place.
Horrible customer service
quick drop offs but inside anotherstore that looks very hectic
Curently working with these guys on my flyers.Very professional and knowlegeable staff. Highly recommended. Thank you UPS Store team
A small, efficient branch.
Excellent service, friendly staff, fast shipping.Good job guys.
Great job! This store is really good. Friendly staff and the newest equipment
Great services
Thank you guys! Great service as always, the best deal on business cards. P.S. thank you Kevin for free parking ))
Unfriendly staff, on more than one occasion.
Went here for printing service. I followed the girl to the printing room so she can find the file on my USB and then she aske me to leave the room very unpolitely which I didn’t understand because I wanted to see the quality of their printing. So she kicked me out and printed 40 pages double sided without showing me a single sample. When she brought them to me I found the quality of the printing pretty terrible and the girl was just so rude and unhelpful about this. All she did was bringing the machine and waiting for me to pay $38! So I went to the old man at the front desk and explained the situation and he said: “I’m sorry I should’ve let you know that the quality of this paper is not good for your work, but don’t worry you pay for this and I will print a better quality with the same price for you!!” Of course I refused to accept that. At fist he said $38 for the 40 pages (double sided) with low quality Print and was trying to push me to pay another $38 for another print. But when I said no he looked upset and he brought the machine which was showing 46 dollars!! I told him that you said 38 but he said no it will be $46 plus tax!! They charged me so much for a regular print. I ended up printing them again in another store with much better quality and much better price! Very disappointed!
I am extremely impressed with the great customer care and service I receive whenever ordering business cards from Sunny's UPS Store in Niagara. In my field I network with hundreds of entrepreneurs and always promote Sunny's as being the BEST business card provider! For value, high quality, and presentation, you'd be crazy (sorry, but you would) to go anywhere else for your business cards.
terrible employees, lazy and try to play dumb, i use these services as i dont drive and sometimes my address can be found, other times (when the package is slightly larger) they dont bother and no notice so multiple times my packages have been returned to store without my knowing costing me money, just today i took a $45 cab after calling ups brantford for 2 days to make sure they had my package and no answer, once i arrived my packae had been returned to the store! i work and have children your hours of operation are a joke and your employees have no idea what they are doing nobody is answering the phone for days, avoid UPS at all costs its a joke.
Good service
The team at The UPS Store on Silvercreek are second to none!! They always help us when we're in a bind and do it with a smile on their face :) I would recommend using these guys if you're a business looking for ongoing printing support. They have taken care of us at Intrigue Media for more than 5 years now.
Overcostly,no any fix price, your bill amount depends on his mood.
Friendly staff, always helpful
The negative reviews are related to UPS as a company. This independently owned and operated store provides excellent service and were extremely friendly. They are not responsible for your bad experience with UPS at all.
Great experience!!! Nice staff
The best employees and service!
I would like to thank Vam for his (always) very excellence service and customer satisfaction approach!! We need more people like Vam who always goes out of his way to provide excellent service!!
So unbelievably friendly and helpful. Especially during such a busy time of year. Thank you so much!
Under the new management and ownership, this store has delivered customer service that goes above and beyond my needs. Jody is the epitome of what customer service is. She seems to take joy and pride in what she does and is very thorough in ensuring things are done properly. Her staff works just as hard as she does to ensure satisfaction. I am back to liking this UPS store location. You are simply the best!
Excellent customer service. Friendly and fast
Always get my stuff shipped here since I live in an apartment. They do a great job packing and storing packages, never have any issues whatsoever!
Bob was a life saver. Had an address issue I was not able to solve on the UPS corporate side, but he took care of everything in a matter of minutes. Bless you Bob!
Services are very genuine. Words are very less to express their customer dealing. It was one of my best experience
One of the best printshops in town! I`ve been looking for a new print placeand this store is right next to my office at Winnipeg Square! How did I not find it earlier??
They don’t answer the phone and voicemail isn’t set up
Really bad customer service. Were extremely rude and disrespectful.
Fast and prompt service, friendly and courteous customer care as well. I got all of my work completed thanks to the guys here, I would highly recommend using them to anyone! Thanks again ????????
Quick and friendly service. Awesome service dog there too.
Always a bad experience here. Never greeted with a smile or thanked for the business. Go the Corporated UPS store in the industrial plaza instead
Very expensive. Charging 5dollars for 2 side prints.
Typical Ups store
Recently on two separate occasions we needed some new invoice books, of course as most people do, we left this till we only had 5 Invoices left. In a panic we called Jodie at the UPS Store and she quickly and efficiently got all the information she needed to print the exact same books we have been using before, she even offered to come and drop them off to me where ever I was in the city. This type of customer service is hard to find, and I can say with confidence that the next time I need any new business cards/invoices/marketing materials or practically anything she can help me with I know who to call! You truly are more than the big brown truck!
Sunny, has provided me with the exact tools I need to grow my Real Estate business. Give him a problem and he will come up with a solution. Thanks Sunny!!!
I come from Toronto to Pick up my shipments.. Service is perfect.. Great staff... I strongly recommend this place...
Great service. Super friendly and helpful management and staff. Way too go!
Good place to go to if you have to ship something.Inexpensive shipping rates. The service was good even though the place was busy.
Very convenient location, right in the business heart of the city. The first order everything turned out great, done on time and delivered. Will be recommending this place as well as using it myself in the future.
Great and fast service
Jodie was amazing to work with. She was super accomodating, professional and helpful. The front desk workers were also extremely friendly and helpful to help me get in touch with Jodie to set up a time to meet.
I don't see Why i have to pay for delivery when i have to pick everything up
Never answers the phone and doesn’t give good service
UPS always seems to skip even attempting delivery, despite placing the "attempted delivery" sticker on your door. I've missed multiple days of work in order to ensure that I get packages on time, and not once have they ever knocked on the door! Due to the fact that I do not own a vehicle, I'm forced to make a 2 hour round trip to pick up my packages every time their drivers are too lazy to attempt delivering my packages properly. The one saving grace is the fact that the dispatch seems to actually attempt to be helpful, that is, assuming you can get in touch with them! On the few occasions that I've managed to get in touch with dispatch, the lady on the other end of the phone actually seemed to do her best to help me out, which was a nice change from the quite frankly terrible service!
Never sent anything. But sure it would get there if I did. Duh. Its UPS.
I received a delivery notice last week and left work earlier today to pick up my parcel. After the employee checked my id she indicated that the parcel with my address had not arrived, although the tracking number she mentioned did not match mine at all. She then refused to search for the parcel using my name or tracking number and simply directed me to call UPS. I came out very confused but decided to look for a proof of delivery - the parcel was received by Holly at this location. I decided to call in and the same girl picked up saying that her name was Holly. This time she agreed to take my tracking number. I had to go back to the store again and they found my parcel. I nearly missed my bus connection, and also not a single word of apology was given. What kind of courier company trace packages using only addresses?? I live in an apartment building, there are literally 50 other people with the same address! This was a total lack of competence/professionalism. Sorry guys, you need to be much much more service minded and not just brush people off. I have been to this store a few times however and this was the only negative experience I had.
I already had a printed shipping label no worries beeotch!
I always get great service and quality service at this location.
Super quick service for a large print was quoted two business days else where was done in 20 minutes! Awesome.
I regularly visit our Ladner UPS location to ship my artwork across Canada. They package my items very well and are courteous and efficient. I consider my local UPS team a vital business partner!
From start to finish Sunny at the UPS store is focused on getting you what you need...quality work, friendly service and comparable pricing.....Great work Sunny.
No complaints. I needed something shipped quickly, they provided.
Always great service
Very knowledgable, efficiently and effectively helped me get my business taken care of
Imagine you call here and a heavy accent Indian guy answer you rudely
(Translated) I went to ups to return the goods last week, and did I actually charge a fee for printing the return courier slip? ? ? When did you start charging? Is it because the epidemic has no money and cannot go on? (Original) 上周去ups 退货,打印退货的快递单居然需要收费了??? 啥时候开始收费的? 是因为疫情没钱开不下去了吗?
Good
Adil is not professional for everyone. Adil only treat good with another customer when he look the Indian, he gives his best bad service. My experience with Adil and his employees so bad. They serve first 3 customers and then 1 left and Adil ignore customer.
Jodie has been wonderful to work with. She and designer Casey have been quick to answer my questions, incredibly supportive, and offered so much help with what I need. They'll do a huge business card order in record time. Thank you so much!
I agree with what Phil D has said. I have been going to the Studio City Ups store for over 15 years. It used to be called Mail Box etc. Their customer service is fantastic. The employees are helpful and personable. The tall blonde haired woman at this particular store though frankly has the personality of a rock. Stressful to do business at this location. I hate going there. Matter of fact I am not going there any more because of her.
Nice people here
I have used this location both professionally and personally, excellent staff and quick turn around on print material.
Bad experience.. Rude and unprofessional behavior from drivers.. lengthy delays.. Then UPS dumped off my $1000 item out side my door!!!
Fast service. Beautiful place and close to my area
Adil and Afrose always go out of their way to make my business a priority. I know my pricing on print and shipping very well and they always find ways to be both economical and of greater value. There are many options to choose from, but no one has more consistently exceeded my expectations. Keep it up guys.
Been working with Sunny and his team at UPS and it has always been an outstanding experience each and every time. Great service and even better people. They are always welcoming and professional and that seems more rare these days so when I see it, it sticks out!
Excellent, friendly, and fast service! If you need some documents printed or pages bound, check out the UPS store. Seriously, I used to go to Staples, but after my experience here I couldn't recommend this place more!
I have not used this store for their core services but visited few times to drop off Amazon return. Earlier I used to drop of Amazon returns at different UPS locations but was not treated well. Owner of that store one time told me he is doing it all for free. ..! Obviously, face reading of staff at that store reflected a lot …! This store staff always have big welcoming smile on their face even I go there for package drop off. Highly recommended UPS store. Thanks to all staff members & Aartiben..! Good Luck!
Fast and reliable printing
Friendly staff
Games and friendly
As the general contractor for a new building in the area, we are always receiving updated drawings from the Architect. It is incredibly helpful to have a local place to get these large sheets printed quickly so we can keep building. All I need to do is email them the PDF - and they get it done. Jessica and the staff at UPS Store 2813 have been great!!
Awesome customer service!
I'd give less than 1 if possible. Owner removed my item from the box and nearly broke it IN HALF WHILE ASKING ME WHAT IT WAS. He quoted me on the price then I noticed it was nearly DOUBLE when I was filling out the form to pay... This whole thing took about 15 minutes and I was the only one in the store. I removed my parcel and walked 2 minutes to the other end of the mall where I easily shipped it with Canada Post within 3 minutes - and it cost $8 instead of the +$40 I would have paid for UPS. Obviously never go here.
Always good service
Had a fantastic experience today with Steven, the staff were very helpful both over the phone and in person!
I appreciate this #322 store Work with UPS shipping for a while and it’s always in time and insured!
Highly recommended! What an amazing experience I had with The UPS Store 322! Not only the staff was extremely professional and super friendly when I got there to get a brand wall that I ordered with them but they also gave me the chance to participate in a draw for getting a big canvas (24*30) which I won. Just WOW! So nice to know there is such an amazing service in our Town Thanks again !!!
Sony and his team did a fine job and I would recommend their services.
Had a wonderful experience with Jodie. Greatly appreciated her time and willingness as a Commissioner of Oaths. While completing the documents, I had the opportunity to watch others complete business in the store. They were treated politely and professionally.
All I had/needed was a 30 second encounter with the worker inside while dropping off a package to feel the need to rate this 5 stars. He was very knowledgable and was quickly able to tell me when the package would be shipped and when it would be received. Quick and straight to the point.
The only place I trust with my packages. Prices are some what huge but not to bad at all.
The guy gets the job done (notary services) but he is borderline rude. He's also officious, condescending ... and slow. I've used him multiple times over the last six months, hoping something would change. Nope. I'm moving on.
Good service
Kevin was really nice ) Thank you for a good service!
Where I get all my businesses cards made. Excellent quality work.
The new owner is very friendly, patient and professional. Sebastian tried his best to meet my shipping needs. Highly recommend!
Friendly service!
We have been using this store for our business cards, banners, and so much more for several years now. Sunny and his employees have always been kind, considerate, dependable, and on time every time. I encourage others to give this UPS store a try - you'll be happy you did!
Always great service
If you need to have quick and reliable delivery of mail special deliveries and parcels then this is the place to go
Bad customer service.
This UPS shop has done a fantastic job for my new business head sign, business card, flier, window posters. Thank you so much for the service. Highly recommend this UPS shop. Thanks again Sunny. I can’t express my gratitude
I find ups expensive, but reliable. The store is open Saturday at 10am, even though the UPS website says 9am.
Have been doing business with this UPS store for many years - gone through more than one new owner. One of the first things I noticed was the professional and friendly service of the owners. I would not hesitate to recommend this UPS store to anyone who is looking for shipping, packing or printing services. Professionalism always with a smile.
Shame on UPS. I ordered my textbook and sender sent them through UPS. However, the company did not deliver my package because the weather and did not left a pickup ticket at my home. Then they just updated "delivered" on their tracking system. Now my textbook has been sent back to the sender and UPS told me to contact the sender to solve this problem and they have no mistakes, they are perfect. What a wonderful business, what a great service they provide! Good job UPS!
Staff isn't very friendly or particularly helpful
Called with a question, rude response, hung up on.
Went online to find someone that could notorize documents. UPS was at the top of the list. Showed up and apparently that's only a thing in the states. So why don't they have a Canadian web site, giving us pertinent Canadian info????
Fast and friendly service.
Use FedEx, Purolator, or Canada Post instead. These people aren't interested in delivering.
I have had good experiences before with the store. This last one really impressed me. A main branch driver did not knock when they "attempted" to drop off my package. I know because we were sitting beside the door and got the notification as they were pulling away. I went out to see the sticker saying I would have to pick it up at the store. I called the store and they were able to put me through to UPS. They said they would have to deliver it the next day (to a possible missed delivery again) and I wanted them to come the same day since they didn't actually attempt the delivery. UPS had a big stain on their reputation because of this driver. After being on hold forever and told it can't be done in a few different ways, the store called me back and offered to drop the package off on their way home. I was so impressed and grateful. While it was the employee who offered, Jodie, the owner is the one who dropped it off. Very impressed and they saved face for UPS. Thank you.
The folks at UPS headquarters lost the package that I dropped off at this location. Thanks to the help of the family running it, I was able to find exactly where the package is. Above and beyond, thank you.
This is a great store and the owner takes great care! Any poor ratings on here shock me as they work very hard and have always gone above and beyond.
Very helpful and polite.. I have used before and will continue. Thank you for what you do.
Absolutely amazing service. So friendly and knowledgeable. A pleasure to do business with on a consistent basis.
I like it how at this store a lady behind the counter is always smiling and gives these positive vibes! good mood for the day set!
After having an item weighed to estimate a shipping price I was given only one price option and tax was not mentioned. I discussed this one price with the recipient. Upon my return the same person that gave the estimate was present but a more experience person helped me. She gave me two price options, one $15 lower than the original estimate. I felt obligated to use the first option as the recipient had agreed to this. I felt I was deceived by the first employee who made no mention of options or tax. I am not faulting Ups or Can par but I will stay away from this location until staffing has changed.
Hello, Just shipped another package with Ankit at UPS store 82. The service is great and Ankit was most helpful. I will be returning!!
very high quality! great service cool design I am strongly recommend it !????????????????????
Competent staff and never have to wait too long, even when there are longer lines.
The staff at The UPS Store always go above and beyond to help customers out and ensure packages arrive on time!
Friendly people and my package got where it was going on time.
Excellent customer service, professionalism and do what they say they gonna do. On time, in the right place.
Very friendly, helpful and great service. My new 'go to' courier outlet.
Sunny Side Up is the name of the game at the UPS Store on McLeod Road in Niagara Falls. Sunny is always willing to go the extra mile with superior printing, but more than that -- he works hard to find the most economical answer to your printing requirements. I highly recommend Sunny and the UPS Store.
Awesome service, fast and reliable. I found my new go to UPS Store in brampton.
UPS give the best service of any courier company I have found.
I ordered a piece of furniture from Amazon. Got delivered to me by UPS I decided to return it so I got a UPS shipping label from Amazon and it indicated to DROP it off to a UPS store. I struggled to carry the heavy piece and finally got to the UPS store. The owner said sorry UPS doesn't pick up big packages go call UPS and get them to pick it up from home. I explained to her the return label came with a message to DROP off the to a UPS-STORE but she didn't care. Had to carry it back to my house and hurt my shoulder in the process. I called UPS to and they said she should have taken the package. Scheduled to the pick up after a 40-minute conversation. And they didn't pick up. Unhappy is an understatement.
Adil is a very good person and helped me a lot in printing, photo, mailing service. I stayed at store for 3 hours and created envelopes of legal documents to send. He helped me patiently with everything and gave me a discount as well, seeing my hardwork and exhausted face.
Excellent service!!!
Definitely not going to be using this service again. I went in to send a small action camera to a friend asking for the cheapest possible way to get it to him, and it came out to almost $20! I've never paid that much for shipping on items I've ordered or sent from anywhere. I politely asked the cashier Denise why the price was as much because I saw the pre-order total on the screen on kiosk being different and Denise said, "Since I had to package it for you it was $3.50." That was almost as much as the materials had cost! I politely explained that I wish I would've known that before you did it as I would've packaged it myself to save the money. She rudely replied "Well do you want to unwrap it then re-wrap it yourself you'll still need tape you know?! I didn't even know I had the option to wrap it myself in the first place as she just took the camera and grabbed stuff off the shelf and went to the back to package it, and because of that I don't even know if my camera is actually in the box. I understand people have bad days but being rude to a customer who's merely questioning a price from a place they've never used before doesn't leave a good impression.
We stopped at this location today, Thursday December 1st, at 3h15pm and the door was locked, even though the lights were on and we were during their business hours shown on the door. There was no notice on the door, we knocked a few times, waited for a few minutes and then left to head over to the one way out close to the Dieppe airport.
Great customer service. I gave them a 3 star because my package was lost ( they found it later on).
Everyone of them -very friendly, professional and cooperative..
I am using this UPS store for the last 6 months and the experience has been excellent. Adil or one of his employees is always there with a friendly greeting and good service. Highly recommend for anyone that purchases online and wants a safe address to receive their packages with 24/7 access.
I've had countless items shipped here and the staff has always been top notch, friendly and incredibly efficient! Would highly recommend these guys!
Extremely rude on the phone for no reason at all.
Efficient, friendly and stays open later which is a big plus
New owners changed a lot of rules and customers experience went down, I feel bad for the employees. One of the things they don't help you with a tape for a box. Sorry usps does this.... and that's why I don't go there, same will be this location. Good luck.
This place is great. Email them anything and they can help you put it into any format. Awesome..
UPS has always been good to us. Please continue the good service. In Winter, a quick call before you arrive would allow me to meet you at the top of our wintry driveway so you would not have to trek the 3/4 mile to the house. Thank you.
I have used this store for over 15 years for everything from small jobs to large print runs. Mark and his team have always done an excellent job and are very knowledgable. Their equipment is regularly updated as well. For those who posted on here unhappy with UPS Delivery Service, that has nothing to do with The UPS Franchise stores. Slagging an excellent local business that has nothing to do with the problems you've had makes no sense.
The staff was friendly and this location is convenient because if they don't have a box for you, there is a moving company beside that sells larger boxes.
Great service
Mary helped me with a post card design, I really wasnt sure what im doing )) Thank you for your professional opinion and advice!
Thank you guys for your help with our event flyer design! Great quality!
I was greeted by 2 lovely staff that kindly helped me to print something and then even provided me with something to put it in. Made my day a hole lot better, thanks again for the great encounter.
I met Sunny, owner of the UPS Store, at a networking meeting and was very impressed with his presentation on services and competative pricing for marketing materials. The creatives for the advertising brochures I viewed were fabulous! Several business colleagues have recommended his services for quality, service and pricing. I will be meeting with Sunny in the next few days to review my marketing needs for ONTARIO Senior Services.
Disappointing experience with having UPS packages redirected here while I was traveling. One item was delayed due to bad weather and had not yet been delivered when I returned home. Despite going to the UPS Store in person twice, leaving my phone number, and calling to check on it, the owner rejected the package for some reason when it finally turned up and had it returned to the sender. I interacted with an employee who seemed very nice, but who informed me that someone threw away the note he left with my name and number so he wasn't able to reach me, and somehow my messages were not conveyed to the owner and/or other employees. It was not a large package and I don't understand why this happened.
Friendly staff and they get the job done
Excellent service.Great job guys!
Steven and Adil were excellent today. Both men went out of their way to make my experience better, and at a very busy time of year. I highly recommend this store. 12/10
This place is amazing, especially casey who does all the design work for menus flyers business cards etc. I wont go anywhere else
Always fast
The team at this UPS store is always an absolute pleasure to work with. When we need anything printed for our business they turn things around quicker than promised and we've never had an issue with the end product. Highly recommend them for anything business related.
Helpful and pleasant staff at the Saticoy Store.
Sunny was great! I had multiple documents to be notarized and then mailed internationally. The process was fast and the docs got to the destination as promised via tracking. The notary prices could be much better though! At $50 per document it’s a lot! Red Seal notary Toronto charges $20 for the first 3 and then goes down after. In my case getting documents notarized every 2 weeks due to a death back home has now become burdensome because the cost adds up fast! But the staff is polite and courteous. I hope this review is taken in a positive manner to help with costs as no negativity is intended here. Thanks for your services!
Got my package fast and the employees are super nice!!
I always get the best and most professional service at this convenient location. I wouldn't trust my mail with anyone else! Very courteous, knowledgeable and friendly staff.
Excellent customer service. Great people. They understand the needs of small business owners.
Sunny and his staff are very knowledgeable and extremely helpful to help you create just the right promotional materials or business cards to suite your industry. He has a creative team who will take your dream and make it a reality! (and they have a very quick turnaround). I would highly recommend you call Sunny for your printing, promotional material, or shipping needs. Sunny and his staff also are very community driven, helping out different organizations throughout the Niagara region. Give Sunny a call! You will be happy you did!
Great customer service, better than all the rest. They have a oaths comissioner as well. Great location
Sunny has a fantastic number of products available to market your business effectively. Their service is fast. The staff is welcoming and helpful. Make sure to drop in and see the store.
I stopped to order some business cards, send a package and get Jodie to witness a document for me. (she is a commissioner of oaths). By the time I had the package ready and documents signed, my cards were ready. You can not get better service than that anywhere! Thank you Jodie and Casey for your fantastic service!
Friendly staff. Quality product. Expansive knowledge. Competitive pricing. Sunny and the UPS 192 team are the only printers in Niagara Falls I could recommend. Chamber of commerce members.
Very good place Good customer service Very fast service Associate very professional and always give to good advice Enough parking available
This store is highly recommended by my colleagues, so decided to try for promo flyers. Anna was very polite and a great salesman, she explained the details and the order was ready the next day. Thank you for a good first experience.
Best customer service ever! Best quality in printer ever! Best deal ever is 5000 business cards, full color. We just had some printed and they were a 10 out of 10! So happy with the quality and service and price! What more could we ask for?
The UPS Store in St.albert is Awesome, i love coming here to do all of my online work, Casey the store manager is so nice, friendly and very knowledgeable,They have saved me so many times, i have been coming here to print, fax, scan, send documents any never once had a problem they are fantastic!!! its my favorite place to do all of my work. I recommend The UPS Store to all of my friends and family,We have been coming here for over 10 years and have got to know them as being the best in the business.Thank You Casey for all your hard work,I am So grateful to have got to know you and i am so lucky to have a place that is so reliable and friendly to do my work.Keep up the great work!!!
Horrible service.. They asked me 5.65$ for a single printout & I don’t think so that it’s worth.
Great service
It is always a pleasure do work with you guys!
Great place!
Great UPS! The owner is very welcoming and always very helpful. However, be careful because the store does not always follow opening hours. On the positive note, the quality of the service received overpowers that aspect! I definitively recommend it.
I've been using this store for a couple years since I moved to the area, and I used to manage a print and ship department. I've also been in Customer Service for 30+ yrs. I visited today to ship an Amazon return. Rachel made the process super easy, even though I wasn't prepared the way I should have been. She was a consummate pro! And while she was fixing my problem I watched Deets (hope I spelled that correctly) handled another customer just as deftly and I got to see a good team in action. It's always a pleasure but these two were awesome. Thanks guys.
It's too bad so many of the other reviewers don't understand that the UPS Store is not the same as UPS the delivery service. They have little influence on UPS Shipping and delivery. When it comes to shipping they have little more then the tools the public has via UPS's website; what they have is experience using it and regular pick-up and drop offs. The store is fantastic for is prints, design work, and packaging. We use them regularly for stuff like business cards, posters, and construction drawings. The service has always been top notch. I am usually served by the owner directly. The UPS Store has helped me out in a schedule crunch a number of times. They've always made right the exceedingly rare mistake or misprint. Don't believe the other posters. Great store, great people. If you have grief with UPS couriers leave bad reviews for the delivery service; not the franchised business services store.
I was surprised how easy it was to get a package off to the States. The girl who helped me did it all for me! Highly recommended.
I have been to a lot of printing places but I just find that UPS at Silvercreek amazing, everyone there are simply amazing. It has been my printing destination since 2008 when I started my Cartooning business.
Super annoying to have to drive to winfield to pickup my package.
Lost a package. Took me months to get refund. Bad experience.
Not very helpful at all. Rude over the phone. Would not suggest this company to anyone.
Small place in a dollar shop
Went to UPS store to pick up a delivery that should have been delivered to my home. On arrival, manager could not find any record that the item had been at the store. Investigation continues, three weeks after the letter should have been delivered. Pretty sad.
Got me what I needed and very polite very good service
Amazing service, very professional and competent.
We've used the UPS Store 82 for over 10 years and they help send out our client stay in touch program. They've always completed it in a timely and cost effective way! Thank you! Sandra
Excellent customer service
Have used their services multiple times this year while selling my house! Always friendly and very helpful.!
Amazing service! I went there needing an Commissionaire of Oaths and was helped quickly and professionally. Highly recommend!
I have been working with Garry over the past 3 years and he is always fantastic to work with! His team truly cares about their clients and they always take care of you, even if it is last minute. I would recommend them to anybody needing anything shipped or printed in a timely and professional manner.
I used this ups store to do some international Amazon returns and the process was dead simple and easy. The staff member was very nice and helpful. I had to fill out a form for one of the return items and he helped me though the process.
A huge thank you to Keith! My husbands vehicle was stuck at the end of our driveway while Keith was delivering my package and was kind enough to help push out his car. Thank you again for your help and also for your military service!
Very welcoming and easy no hassle pickups! I came in today to pick up a package due to half coming to my own residence and half coming here. The staff went above and beyond in customer service to find the rest of my order. The older gentleman was very friendly and professional. I was in and out in 30 seconds, thanks guys!
Very efficient, anti-covid protection, no waiting time, professional
Came here for passport pics with very active kids (6 y.o and 2 y.o). The lady behind the counter was super patient, friendly and helpful. This might just become our regular UPS location :)
Ups never deliver parcel. They directly update that customer is not available and i have to pick it up from ups store every time. On their web site they write door to door delivery but never done that. Very poor service. Fedex is far better than this.
Love working with Sebastian!! He is always on top of everything and offers prestige customer service. I always look forward to hearing from him ????. Thank you Sebastian and store 215!!
I went in today to ship a laptop. Owner were awesome helped me out of the way to send my noece’s laptop back that she forgot. Thank you Zhi Zheng. I hope I spelled it right kudos to you and your husband. Wonderful couple with wonderful service. Stay the same way.
Friendly and helpful, they offer so many services!!! Not just packing and shipping, but they do it all! Faxing, printing, passport pictures, Notary service, public access computer and More!!!!
Great staff, amazing service and the most important-unbelievable quality on the brand wall and business cards they prepared for us. Highly reccomended!!!
This is not the first time that I have used these guys to do the printing for me, and I can tell that this is by far the fastest and the best printing experience. Super friendly and professional service , with high attention to details. Multiple available options was offered, and very FAST service!!! Would definitely recommend to anyone needing a print.
As a designer, I send clients to UPS all the time to print their small run jobs as well as for my own personal print projects! Always very helpful and make every attempt to accommodate!
Tracey and her team are excellent to work with for your printing needs. Her quality and service is unmatched and she always goes above and beyond to help you meet your deadlines.
Great Store, Not busy at all, The young Female helped me out with 2 Amazon returns , gave me the full detailed break down and i was in and out within 1minute.
I always rather drive to this UPS store when I need anything printed, shipped or any other service related. I love the staff and owner, always eager to help and make you feel at home. I recently was in for my passport photos and my son’s as well. He’s 4 months old, which can be a challenge to have the picture taken. It was easy and I had no problems with it being accepted. Thanks to all the team, Shiloh, Shirin and Sunny!!
Garry and Devin and the rest of the the 82 crew never fail to please. Their quick printing services are great for well-planed projects and those last-minute items before the big trade show tomorrow. A bustling shop they always turn out great quality on often unrealistic timelines. Always friendly and greeting you with a smile!
I lived in Waterloo / Kitchener for the greater part of five years. Across two major time periods, I needed to ship several large, fragile packages to the US. Both instances resulted in a speedy delivery with my packages arriving in one piece. You would be insane to *not* go out of your way to have your goods shipped through this store. Darryl might be the most knowledgable manager I've ever met. He's likely saved me hundreds of dollars with his knowledge, and he has renewed my trust in UPS as a company.
Great customer service.
First time experience with Kamal vaja customer service is good also friendly to talk to, very helpful. Keep up the great work!
Under new Management as of September 2018. They are now fully staffed and stay open during business hours. No more closing before posted hours.
I have always had fast service for whatever I was sending!
The guy works here has no clue what he is doing. Even he doesn’t know the sizes of paper for printing purposes. Rude and arrogant behaviour. Please avoid going to the store.
Always helpful and pleasant. Ship with them 2-3 times per month.
We use this location for our business mail. Location is very well kept, friendly staff, always helpful. After hours access for the mail has always been well maintained, well lit, and seemingly secure. If you need printing, courier, or similar services, they seem ready and able to help.
I like to support local small businesses and sometimes will put up with uncomfortable situations, just to support local small businesses. However, after a recent experience of being yelled at by the owner, who used profanity at me telling me to get out of the store, that crossed the line. Background: I placed an order with a merchant that required a signature, but knowing that I wouldn't be home during UPS' attempted delivery as was the case previously, I asked the merchant to deliver the package directly to the closest UPS store (as I would have done after receiving the ticket at my house and changing the location to a local UPS store). This UPS store received the package and when I went to pick up the package the same day, they refused to provide me my package unless I paid a storage fee of $5. After refusing to pay the fee, the owner called me a f****n prick and told me to get the f*** out of his store. The point was not the $5, but the principle of not informing a buyer of all the fees prior to making a purchase. This store chose to be combative and extremely disrespectful over $5. Long story short, customer service is not this store's forte or priority. I called UPS customer service and they were able to schedule a delivery to my house at no charge and were very apologetic stating this store owner's behavior is not representative of UPS or the rest of their employees. I will never go back to this location or recommend anyone to this store. Stay away, they're unprofessional, combative, and extremely rude!
Expensive place
Why would you rate the store for something that happened upstream in the corporation? If you want to ship anything important or valuable ship it before Thanksgiving but wrapped appropriately with instructions to not open it until the prescribed date.
Great service, nice staff!
They are very rude and their hours are different to the listed ones, 3pm to 6pm.
Had the box size I needed but the prices were really high.
This is not a UPS store. Find another official location.
Their service is good but they are very expensive. They charged me $22.59 for just only one digital photo. While, other UPS stores are offering less price than that. $22 for only one photo is too much.
I love the service here. Always quick and friendly!
I recommend this location, o get all need taken care off on time, from. Printing ,scanning, fax, mailing etc, this location is the best. Price wise and 10%discount if u sign for it. Amazing.
Always great with Bill
I have a mail box since a decade with this UPs store. Multiple times we used several services from the store. I have constantly been thrilled to experience the consistent service quality, the price, and the delivery at its best. I believe it’s because the owner (Sunny) treats his store associates well. It was not a surprise when Shiloh (at the store) greeted me with my name, and knew the purpose of my visit. Today my family got digital pictures taken for OCI (a card for overseas travel) and Canadian passport pictures. Shiloh by far stretches himself to his limits to do an amazing job at the store. The energy, attention to detail, and the competency level this individual has is long lasting, and effective!Great experience, great people, great prices! I got nicely organized my pictures! Big thanks for the special pricing folks!
I’ve Personally been coming to this ups store for years and haven’t had any problems it’s fast and easy to send packages no hassle, never a long wait and the girls have been helpful to me.
The old man or woman was not honest, they want you to pay for the express service and delivery was late 2 days from here to Laval. To imply weather is too convenient. If I knew it I would choose more economical option. Proceed with caution.
They have everything you need to ship a package. I find the prices quite high and they are not very fast but they're always happy and helpful. They also offer Po boxes and they have printers.
Fast and easy, Kevin was very helpful!
Do not use them... They seem to add LARGE fees after shipping that the receiver is left to pay... I will NEVER ORDER FROM ANY COMPANY THAT USES UPS! EVER AGAIN! UPS are thieves!
Wonderful service with such friendly conversation with the gentleman named Ankit!!
Jodie and Casey took such good care of us. They listened to our needs and our wedding invitations were designed and printed and mailed out, all in house. Thanks so much.
Nice plase, good service
I've worked with 3 different UPS stores in 5 years. This location has the best service. They notify you when new packages arrive, so I don't need to visit the store frequently. All questions are answered in detail. If I didn't move, I would definitely continue to work with this branch.
Really impressed with the attention and service. I can definitely tell the owners care about each and every client, no difference big or small order.
They are so very helpful. Printed my label with no charge. I will be back. Thank you for the great service
Amazing customer service with quick response
I ordered next day shipping and the delivery driver dropped my rare unreplaceable plant to a different address when mine is posted clearly at the front of my house. The driver drove around clearly confused didn't even go down my part of the streetand when my fiance tried running out and flagging them down they completely ignored him and kept going to obviously the wrong way. So now I'm out a significant amount of money since Rare plants are $$$ and I can't even replace it if they refunded me. The first and only time I'll ever use UPS. Completely incompetent. Thanks for nothing.... Literally.
The service providers are rude and the price for the photo copy is not fixed some time you pay more and some day you pay less. They're approach is impolite as well. Dear shreya Thanks for sincere response, I want make clear, for the same service, I made 15 print , I paid 7$, a week later I came with my friend, he made 30 print and bought one envelope ,paid $7 , how this could be?
We did a wide format scanning for some old newspapers and posters to save it for future generations of our family. It is really amazing what modern technology lets u do these days ) Anna, the manager at the store was a big help, we really appreciate the advice!
Ups helps me a great deal & they are always very helpful, very polite . I would refer them to every one.
Melissa helped me out today. She was very friendly and helpful. Awsomesauce!
Terrible customer service. Can’t get through on a phone call. They don’t leave a tag at your house and their website is a run around.
The manager there really helped me out with my printing needs. I recommend anyone who needs printing done to check them out!
I will not use UPS again...I had a delivery, the ups guy buzzed and I picked up to open it for him..he didn't answer. By the time I was down he is gone! Now, I'm not saying why he didn't hear me, why didn't he use the freaking number I gave them to contact me by! It is written in the box! Just, cuz he left like that..I had to drive half hour to their winfield store to pick it up myself. The package is to be shipped abroad and I just saw this review while I was looking for a different shipping company ;)
Excellent service, friendly staff.Keep up the good work guys.
Poor customer service. Staff is extremely rude and arrogant. I walked into store and noticed owner is over the phone without mask in such COVID situation and she walks away at the back. Being in Healthcare i strongly understand the precautions we need to take so i asked the staff nicely isn't it mandatory to wear mask. She earlier apologized about it but then said let's mind our own business. No respect for the customer and started arguing. This is not nice at all. Thanks Aarti for the response however, respect comes when you give. I think no one deserves being treated disrespectful and seat back when done. She kept on going with disrespectful words when I was addressing the concern to you how she started. I am also Business person with Healthcare and service industry over 20 years and never seen such attitude from any colleagues or staff. Anyways thanks for looking into this.
Friendly and professional service!
Go somewhere else. Staff are rude and make up stories to make you go away. Went in with 3 door stickers from the delivery guy. First response is “that has duty owing so it’s not here” - before I can get a word. Then when informed that the duty is paid he goes to look for package. Now he comes back and tells me the UPS Store is not affiliated with the brown truck that says UPS on it. So which story is true? I don’t care I’ll never set foot in the place again. Joke of an operation.
Many helpful ideas for packing for moving or storage. Helpful staff.
Super quick service and very friendly staff!
Martha and Jon are wonderful. They are very knowledgeable and make you feel right at home with their lovely store and efficient manners. You can ship, receive, copy, and lots more here. Highly recommend for your shipping needs.
I went there with a prepaid label in hand. The guy over there charged me extra for putting 3 pieces of tape on the box. It was wired to me.
Aarti & the team were wonderful. Fantastic service, even though I was dealing with them from the UK. I cannot recommend highly enough. Fantastic customer experience... :)
Twice I've been in the store and twice the cashiers have been rude. Go elsewhere for your shipping, printing, and fax needs.
Excellent service !!!Strongly recommend!!
Super professionals! I ordered business cards here. Jay helped me with the design. The service was exelent!!! Will come again!
Update your bloody hours if you close for the week end....drove 30 minutes to find your closed.
Quick and friendly service at the counter.
Always in and out quickly! And the employees are always so welcoming and super nice, even when they’re super busy!
New ownership , even better services
Ups my little home away from home office . Great staff . Always prompt friendly . Awesome work . I email if I need copies and then pick up later . Great if you have a busy schedule !!! Thanks everyone . Once again perfect !!! Thanks guys Merry Christmas Happy Holidays ????????????
Jodie was so accommodating and friendly, responded fast and worked with the time I needed. Thank you xx
Timely service
Friendly knowledgeable staff who are invested in helping you!
Caroline the Manager at this location was very professional and helpful. Printing, Shipping, and Mailboxes all in one stop shop! Best place in town. ⭐⭐⭐⭐⭐
This is my favourite UPS location for any shipping needs and Amazon return drop offs. Staff members are very quick and cordial in services.
Worst place to be during the Christmas season. Go to Corporate Center instead!
Friendly knowledgeable staff
Really helpful staff and on top of lowest price suggested a solution to a bulk photocopy need that was even less cost and faster.
Excellent service
Terrible customer service, rude staff, held packages, lots of confusion & very disorganized.
Amazing staff always friendly. Great customer service
Love this place. I come by to play pinball from time to time. The machines are well maintained. The staff is friendly.
Sunny and his team are simply awesome. Tons of products and services and a great customer experience!
Fast and friendly. Pick them over Canadian Post!
I had a very interesting printing need that included colour printing, laminating, adjusting the size of the image and whole punching. Anna helped me to understand my options and suggested a solution that turned out fantastic! A wonderful, friendly experience. I will be back.
I have always received helpful and friendly service my go-to for postage and UPS
I'm a local Insurance Broker who needed some help with a sign for my SUV. Sunny was very helpful in designing and installing the lettering on my windows. I 've had a positive effiect with it. Most importantly I have found a friend in the printing business. His services are vast and he cares. It was a pleasure doing business with him and I know I'll be a repeat customer. Wade Dempsey
Love it. Item dropped off after notifying me the day before. Didn't have to be at home to sign for it, which is a lot less hassle for me but I believe you have the choice.
Excellent service. Needed to ship a table saw and had someone immediately help me figure out the best way to package it. Very professional and friendly service.
Veer awesome and professional staff.
Business Cards ARE AMAZING Quality for such a super super small price. You would have to be silly not to get some.. 5000 cards - Mint quality. and fast also was less than a week. If i ordered from Vista print it would have cost more and shipping is about 3 Weeks. - ORDER from UPS STORE 192! UPS STORE IS A MUCH BETTER DEAL THAN VISTA PRINT.
Called for information. Very rude staff, didn't help and hung up on me.
The best customer service & is the best store in town, Afrose is very nice person and helped me a lot. thank you
Great prices for printing/copying, friendly staff.
Chubby Manager is extremely unhelpful
I have been testing out several different UPS stores in the last few weeks, always requesting the printing of the same file. The service, pricing, and precision of the final copy to the desired file was the best on all accounts. It is a hidden gem of a business. Thank you Dmitriy from the excellent work you provide!
Sunny is a very pleasant person to work with, and his staff are just as nice. I have sent parcels from there, they even wrapped it all so it wouldn't break. I have had my business cards designed and printed by Sunny, he helped me get the look I wanted. If you need a name tag Sunny is the person to see. When you go into the store tell Sunny you were recommended by me.
This place is the best place for printing!
The BEST Ups store in Winnipeg, the BEST customer service,worth to visit!!
Excellent customer service willing to do anything to please their customers would absolutely use your services again
It's a fine store and the employees seem quite knowledgeable and they get the job done! Prices are pretty nuts, but that's just about anywhere with shipping and such. Cheaper than FedEx and Post Office usually at least. UPS does have some great printing deals sometimes though which is great!
Store charged me to print a label when I wasn't able to make their program work on my home computer. Pretty ridiculous if you ask me. Why can they not just issue the label in pdf format for everyone to use rather than this thermal printer app.
Super friendly service. The people there were ready to jump in and help when FedEx wouldn't deliver my international package. Looking at the receipt now, they ended up charging me full price when I asked them if they could apply my AAA discount. So if anyone qualifies for that, make sure you ask them multiple times and check the amount. Other than that, everyone was easy to work with.
Sunny is always accommodating and has great prices.
I been going there for years, There was 2 guys working there before, They where the most helpful people I know, the bend over backwards to help you get what you need done, They were excellent workers, what you need it they were excellent workers. I went back one day, There where new owners, I went to get something fax, 2 paper each side so 4 in total, She was on the phone she sent 4 papers 2 same one, good thing I checked it out at Tim Hortons, So I went back right away told her want she did, she fix it. I don’t find the Service is good as it used to be. I don’t know ????????♀️ what happen. To the amazing people work there before before them back. This is a review from the last people that work there....
Great service! Very organized and friendly staff . Highly recommended. See you again.
This store is under new management, and it shows! Service is great and professional.
I had to have a label printed. It's usually about 30 cents to print. They charge a "service fee" of $2.00 which means the just attached it to the box. ????????♀️????????♀️????????♀️
A personal Thank You to the owner! Anna showed and explained to me all the ups and downs of different print options and helped to select the best price/quality combo to fulfill our small company needs!
Not the friendliest staff...but my package showed up on time.
I've been using this location for years and have always had the best experience with the friendliest and most knowledgeable staff. The prices for prints is fantastic and the quality is superb! Thanks
Super kind guys here and professional service
The customer service was great very helpful.
I shipped a musical instrument to someone in Winnipeg, MB. Great service, and very helpful and willing to ensure I was satisfied with their packing job. Arkit (sp?) was great, and he genuinely displayed interest to make sure that I was a satisfied customer! Great job guys and keep up the good work! These guys care about what they do, they understand the need for consistent reliable service in an ever changing industry!
There is the best customer service. Thank you guys for your help. If you want to send something or print any flyers you have to choose only this store. Great job!
Fast and friendly
The Notary service is too bad and the most expensive charges in the city $75 for the first stamp and she insisted to notarize a copy of the ID as per their policy to charge extra money when it’s not required at all. After they notarized my documents, it wasn’t acceptable because they did it in wrong way with wrong stamp and I had to find another notary and paid again $55 for him to re-notarize the documents again. And to correct other documents mistakes they insist to charge again because the notary comes from outside and can’t come for free which is not clients problem. Not recommend at all if they have zero stars I would choose it
Great service for your printing,email,fax on the go. Though it is kinda expensive compare to other stores.i paid $5 for a single page $3 difference in the convenience store which is only $2 per transaction for a max of 3 pages,its just closed when i went so thats why i had to try this place. Its a lot of money if you think about it.They should adjust there price for that.
Saturday at 10:16am and I'm waiting outside for them to open. The hours clearly state they are open at 10:00am.
I rushed to drop off a package on Thursday evening. They close at 6:30. I got there at 6:30... the door was locked, the gate was down, the lights were off. If they were truly open until six thirty I would have seen at least someone locking up, but no everyone was already gone. Lazy.
I should've looked at the reviews before going to this store. I'm Asian and this is the worst customer experience I've ever faced anywhere. The long haired guy was acting like he knows everything about filing an Asian passport and was wasting my time to get some time sensitive documents notarized, while he doesn't know a thing about validity of expired document. Asks the other guy and he also replies in off handed way. This kind of mannerism keeps going around throughout the filing process. I get to Bob and we've some questions, he is just snatching the package, put the package here and let's send it. I had to void my label via UPS website due to some issues and arranged to pick up at the same store, but none of them knew what voiding means and tried to make me use the voided label! It kind of ensued into a fight and I had to call the customer care who clearly said you can't reuse the label. Finally I ended up taking the package and dropping off at the Kirkland store which was much better! I would've gladly paid for the new label and used the same store, it didn't have to go this far. The owner needs to do something about this, looking at the amount of bad reviews. They need to be educated on helping customers rather than saying I don't know, why I should be the one trying to find what voiding means, isn't that the responsibility of the UPS store employees? I would avoid this store at all costs!
Very friendly
I love this place, you can securely shred your documents here with very cheap price.The person who was in the store today (don't know the name)was very help and he knows his work.
I have been printing at UPS STORE 322 for the last few months, and have over 20 years of experience working with commercial printing shops on various marketing materials... I must say! What an incredible quality and service you guys provide!!! You have the best technology and the right people to use all the advantages of the digital age! WAY TO GO!
Quick and friendly service.
(Translated) We use Since 2017. Exceptional services and always smiling. We are glade to have them in St John. We have been using their service since 2017. They are helpful, friendly and their price cannot be beat. Al & Napa (Original) We use Since 2017. Exceptional services and always smiling. We are glade to have them in St John. On Utilise leur service depuis 2017. Ils sont serviable, aimable et leur prix sont imbatable. Al & Napa
I have been using the UPS Store at 315 Paul Bunyan Dr NW in Bemidji, Mn. Jess and her staff go out of their way to make sure your packages are handled safely and expeditiously. In the many years I have shipped with this store every item has arrived without breakage. I recently shipped a service for sixteen, five piece place setting and numerous serving pieces. Not one piece was damaged thanks to their expert care. I am leaving the area and I know I will not meet a more willing and pleasant staff. Thank each of you. Sara Johnson
This morning I was frantically searching for a place that will print my poster in a hurry for class presentation tomorrow and I was looking for reasonable price. Well today I'm so glad I went the UPS Store. The service I received from Afrose was amazing! Although I brought my file in at the last minute she reassured me I will get my poster by the end of day. Now, that's service!! Thanks Afrose!
Shiloh is a great asset to the business - he’s professional, on time, and there with you in a step by step process of all your printing needs. He’s knowledgeable about the product and I am happy with all his recommendations - I won’t go anywhere else!
My preferred shipping place! Owners are always very nice and helpful. Quick in and out and UPS as a whole I have had the best experiences with when shipping to my Fredericton apartment.
Extremely Poor. His utmost try is to raise unnecessary concerns if you are delivering a package that has already a return label. He wants is to buy a box/material to wrap your item that have been already properly packed. Poor service.
terrible customer service, over-priced service
You will find excellent customer service at this UPS Store. I was happy to even find an excellent Valentine's Day card there for my sweetie too! Thanks for serving our community and your customers so well !!
Sunny & all his staff have been extremely supportive with Team Niagara lymphoma awareness he is so kind and his staff is so kind that its worth the drive a hour just to say hiii and see him smile .. He is a god sent ..he gets the job done . Right .fast and sufficiently. HE IS THE BEST
Photo service is really bad and unprofessional (not sorry for using this word). I walked to store my Kid (8yrs) to take Visa Photo 35mmx45mm. Photo print was dark near eyes and entire chin area when I asked them they told me my kid has marks on his face and photo cutting is really bad. We can clearly see dimensions are not proper (no straight cut) both sides are curve cuts. Please do not choose photo services at this store. I really had to beg them for proper photos but they gave me these unprofessional photos with incorrect dimensions and improper cutting.
I’ve shipped from here, used their fax machine, and had Passport photos done. In each case, fast and helpful
Nice folks very friendly and helpful
Great staff, always helpful. Why people would review this store for truck based deliveries is beyond me...this is just a shipping and printing store.
The guys here are great. Very courteous and efficient.
Easy to do business with. I was able to call in and arrange and pay for a shipment that someone else was dropping off at the store for me.
Store times were wrong on the google search
I've had wheels, tires, small packages etc shipped here and have had a great experience every time. It's a great place to ship too if you live just north of the border.
I've been printing all Belleville Roller Derby's posters and programs through UPS for a year now, amazing QUICK service each and every time! (Even the times I'm a tad late!!) I recommend UPS over every other printing service in Belleville!
Darryl and his team are amazing and very efficient. From the time they opened their shop, I have been a fan of them!
Thank you guys for covering my parking ticket! it was unexpected and very nice of you!
I had a really poor customer service experience at this store. The employee (working on the weekend) was disinterested in answering any questions and was very dismissive. I have always had good experiences with my UPS delivery person and at other UPS stores and will definitely not return to this store in the future as a result of this employee's apathy.
Just dropped off my FBA products to this store yesterday and have to say it was some of the best customer service I've ever had. Not only did I not have my tape to seal the box I was dropping off, but the nice guy said he would not only provide the tape but he also said he would tape it for me. Above and beyond service with a smile. Highly recommend
I'm not one to take to google to write a review, but I had to take the time to say that the staff at this UPS location are amazing. They are friendly, personable, and extremely helpful. I've had nothing but great experiences at this location, they make the cross-border trip worthwhile. Would recommend to anyone close to the American border that needs to grab something that does not ship to Canada-A+ experience
Very positive and friendly atmosphere! The staff provides fast and efficient services to all your needs, while keeping a professional manner. Highly recommend this UPS store!
I have been using Ogdensburg UPS store for years. Nothing but positive results. If you go in with a positive attitude you will undoubtedly receive the same. Just saying
Super friendly, helpful and efficient staff.
Very friendly and knowledgeable staff. Went in to purchase a mailbox and was very satisfied with the service I received and price.
Courteous service and friendly staff ))
Awful customer service. I was still asking questions on the phone when they cut me off and hung up. Terribly high brokerage fees also that feel like a scam.
Best of the best place for printing in Brandon also in courier service. Very good person by nature and best quality printing with in time facilities. Thanks I like to go there again for my work.
I don't wonder why this place is crowded with bad reviews. No tradtion of customer greeting and rude behavior. I have been there for Pro Passport Photo. Worst service. I would prefer Ted's Smoke in Stanley Park for Pro Passport service. I would suggest any Canada post location for Amazon returns rather than this location.
I have been using their service for years coming from Ottawa. I saved 100s of dollars in shipping fees. Their staff is very helpful and friendly. Small or big items no issue. (PS: the new opening hours are not so convenient anymore: Sunday closed!!! which means I am not able to come for weeks! It is always very busy on Sundays so why the new schedule?)
Good staff, good service. Prices a bit high for shipping to China.
Worst service with the man
Great Service by Shreya ????????
Staff is very cooperative and friendly. Didn’t have to wait longer. Accurately processed the requests.
I have had nothing but great experience with this store. Amazing service.
Great friendly service
I moved recently to the area and decided to try the local UPS store to mail some packages. I was surprised to find out they ship and pack for you, (where have I been?) so this was a plus for me. Malia (the owner) greeted me with a smile and was so helpful. She made sure to keep the packaging rate down for me, because packing supplies add up fast. At the end she gave me a 10% discount because I'm active duty military. She told me her husband was very passionate about giving military members a discount. I told Malia I would be returning, and I would tell all of my military friends to use her store. Excellent customer service and very knowledgeable on shipping and rates. Thank you for making my day!
I've had a mailbox at this location since 2001 when it was Mailboxes Etc... and I have never gone to another printing place since it became UPS. Casey is the most energetic and courteous young man I deal with weekly. He is absolutely fantastic with logos, graphics, brochures, and always so quick. And they handle big jobs too. If you are small business in St Albert, there is no need to go deal with a big box store where you deal with someone new every time, and there is no personal connection. I've seen menus and brochures fly out of there, and when I get an extra-large package, they have no problem holding it for me. Try them out for sure.
For years I have relied on the printing services at the Silvercreek store. Although it has not been seamless, I now have the same great customer service. It is a pleasure to work with the staff who are so hard-working to get it right. Thank you so much Ankrit and Danielle for your diligence and dedication.
All the people I’ve met there are extremely patient and really sweet. Does transactions quickly and I’ve never lost anything from them. 10/10 and definitely better than Canada post. Also it’s a cozy place
Great service, prompt and professional
I always receive the greatest service from the UPS store on Rothesay Ave. Tracey and Bonnie are extremely friendly and knowledgeable and have been able to handle the many tasks that I have thrown at them in a timely and professional manner. Highly recommended to anyone that needs any printing or shipping done!
Gotta love the way they take your order just by email and after its done, deliver straight to your office! Ordered new business cards for my boss, easy breezy!
Pretty nice place, good pricing
Was in the store the other day and met the owners Anna & Dmitriy, very nice young couple! I think it is so sweet they work together and really care about each and every customer.
I am always pleased to see that my packages are shipping through UPS. You guys are the only ones out there that know what you’re doing when it comes to logistics. FedEx is trash, Canada Post is incompetent, Purolator doesn’t care and Amazon/IntelcomCourier Canada Inc can’t figure out a map if their life depended on it lol
Very efficient
the guy on the store was very helpful every were was closss but he was open and help me in printing all my documents God bless this ups store 322
Outstanding service quality and helpful staff. The place to choose.
Friendly and efficient staff. Thanks for the great service Chris H.
Bad service
Great helpful and knowledgeable staff. Professional fast service. The owner has huge experience and is ready to help and answer any questions. Highly recommended!!!
Absolute worst hours. Terrible service. Canada post is made for people who work real jobs. USP doesnt have to give me attitude when I pick up my package. Keep you attitude down south.
Good customer service. The employees really try and help and make it a positive experience.
Such a great store! Dmitriy and Anna printed our business cards and they are great! Bright and clear printing which was done just in a couple of days. They are easy to work with; their pricing is clear and affordable. I highly recommend them for all printing tasks you plan! Thank you, guys!!
I'm very glad I went here to have a musical instrument professionally packed and shipped. The pricing is very reasonable for the quality of service you get, and everyone at the store made my first experience shipping through UPS easy. I'll definitely be returning here for my future shipping needs. Thanks, Darryl and team!
I went into this UPS with a real pain of an item that required shipping. The staff were great and dealt with it all the while being very personable and polite. I also routinely use this store for large shipments for my business. Never had an issue yet.
Very Friendly and incredibly helpful
I am a Canadian who does a lot of cross-border shopping. I used to use the UPS store for my pick-ups, but no longer. I have had too many problems with them. I use a competitive service that is much better organized. PRO: The one good thing UPS has (why I give them two stars instead of 1) is you can ship returns from there, which is convenient. That is the only good thing I can say about this store. CONs: 1. The line-ups are long, sometimes insane around Christmas time. This is in part because of the next item. 2. They keep all their packages in the back, which is fine, but they have a poor indexing system (if at all), because it takes anywhere from 3-20 minutes to locate your parcels. That means more time per person, which makes the line-ups longer and slower. 3. Twice they have completely LOST my packages. There was no dispute - they acknowledged they received the package, but they could not find it, perhaps because of Item 2, above. One time was a $300 camera, the other was $20 memory card. In both cases, I reported the shipment lost or stolen to Amazon, who refunded my purchase price. It worries me that parcels just "go missing" at UPS, especially high value items. 4. They do not notify you by email every time a parcel arrives, like other services do. 5. They do not give out free bridge toll passes, the way other services do. 6. Their prices are effectively higher. They charge $5 per package per week held by them. Other services charge $5 per package per year. 7. They charge for the use of their computer and printer, whereas competitors provide free access to the computer and printer.
New owners and employees don't have the same level of service as previous owners. :(
Had to bring back 3 Apple iPhones back (Apples fault) and they were extremely patient. I spent over an hour on the phone with Apple while waiting.
I have always received excellent service from Mark, Liz and all the staff at this UPS location. Really a great place for printing, shipping, and copying needs. Keep up the good work!
I'm a Canadian going there for 10 years. I don't have one complaint. I don't care what anybody says these are a great bunch of people. Keep it up.
I was there for an Amazon return for my husband. The staff was extremely nice. They provided me with a box and tapped up my package. I was in and out in less than 5 minutes. One of the better UPS stores in the area.
Gooood
Very organized and friendly.
Great customer service!
The younger woman that works there is friendly, helpful, and pleasant. Older man and older woman are horrendous to deal with. Proceed with caution
Called two different times to see if my package was there and both guys were helpful. Once my package arrived I picked it up and both the gentlemen that were there helped me out and were pleasant and thankful one guy even loaded my package for me. It's in a petty easy to find spot along rogers avenue just past central mall.
Staff was exceptional and went out of their way to help me with a mix up
Worst service ever!!! They can't follow simple delivery instructions or get me name bloody well right! I wouldn't recommend them!!!
Not very helpful when trying to find a solution for our packages not being delivered to our home once again. They keep telling us that no-one was home and that they didn't feel comfortable leaving the packages. However I am always home as I work from home. Smh. Poor customer service in this regard. Not very helpful.
We have always been pleased with the printing and the customer service we receive at this store.
Amazing service
We were customers for over 2yrs and were rudely disrespected over the phone just now by the blonde long hair hippie dude that works there! We had moved a month ago and told them plus gave them our forwarding address. He called asking for money! We weren’t advised we had to pay anything to forward our mail & he kept arguing with me over the phone. Beware!!
Jodie was so fast and efficient as I need a document notarized! Professional and quality work here, we're lucky to have them in our community.
UPS as a corporation can be quite difficult. However, this is store is a locally owned and every interaction I have had with the people that work there has been fantastic. The owner and his associates go the extra mile to try and make their customers feel as though they had a pleasant experience in doing business with them.
Rude
Shout out to Anna! A pleasure to deal with you guys, as always. Thank you for a very colourfull event invitations
I have had nothing but great experience with this store. I have been there at least 8-10 times in last 2 years. Always friendly and open early weekdays and open sundays.
WoW what phenomenal service! John is amazing! He is so helpful and attentive. The customer ahead of me had a bit of a dilemma but he worked so hard to help her and made sure to let me know he’d be right with me. I watched him interact with a few other customers and he was so very considerate! My shipping label had to be printed but my email wasn’t going through. He troubleshooted and made it happen. Even if I didn’t live close by I would drive across town, his service is that good! True professional!!
I’ve been going there for 15+ years and always receive excellent customer service. They do get super busy, but are still friendly & helpful. The gentleman behind the counter gave me guidance on how to deal with a lost Sportchek package from Canada Post.
Great place with a friendly staff that are always willing to help!
The UPS store in Kelowna has always been great with customer service and with very helpful and friendly staff.
Ordered wedding invitations, and today the tracking number showed that it left fort smith at 9am this morning. I live 30 minutes away, it shouldn’t take a full work day for me to get a small package. Terrible customer service!
I do shipping logistics for a company in Denver and I work with various UPS stores on the continent to get equipment back to us. I worked with Shiloh and he, and his team, were so helpful. Our equipment reached us in a timely manner, communication was frequent so I didn't have to ask for updates, and Shiloh was so friendly and professional; he was a pleasure to work with. I've used this store twice now, great experience both times. Will definitely reach out to Shiloh again when we have equipment in the area that needs shipping.
We enjoyed an incredible service and product.
The lady is very nice and helpful, one of the computers is very slow!
UPS handles all of my small business printing with style and ease. From business cards to appointment cards to printed flyers to brochures to name tags, they handle everything for us. Even if I come up with something random I want done involving my logo-I always call UPS first because typically they do it! Its so nice to have a printer that stands behind their work and does such a phenomenal job!!
Honest people this is what I value the most in life! Anna had promised my flyers will be ready the next day, and indeed, it was done and delivered right to my office. No doubt I will be recommending this store to my coworkers and business partners.
Not happy because i have been home my car is outside ans no one knocks at the door so how am i soposed to know the doorbell dosnt work.
nice a quick service.
Useless. Every time I come here I’m met with drama, unprofessionalism and reasons why things can’t be done. This time they couldn’t scan the barcode on my UPS package and refused to manually punch in my number and said if UPS can’t scan it, they won’t ship it and sent me away.
I just got hung up on, after calling to see if they would deliver to a new- build residential area in Alberta. The guy who answered wouldn’t listen to me & kept interrupting me. I couldn’t even get the address out (which I asked him to look up for me)! He wouldn’t look it up, wouldn’t let me finish saying the address & said “I don’t see what the problem is” and then hung up on me! SO RUDE! After reading all the nice reviews for this place and then my first call (and first impression of this store) and this is how I get treated. I will be taking by business elsewhere - thank you very much!
Very warm and kind staff
Only thing waiting
Greta friendly staff always caring
Curtious and friendly. They were quick to process my shipment.
Helpful employee! I also love the old cardboard smell of the store specially during winter it gives me a cozy vibes. I did a printing and they give me discount because i have more than 100pcs that need to be printed. I recommend this.
I always receive great customer service when using the UPS store for my printing and shipping needs. Fast turn around on all the printing projects I have done here. Thank you Casey and Jodie.
I am a US Army Veteran. I have been a customer at this UPS Store for years, and most of the time no problems. One time I needed a document notorized and had a clerk there do it for me. When she charged me for the notary I told and showed her the California State Law that prevents Notaries from collecting fees for US Veterans along with my Veteran Identification. She said it doesn't matter and told me if I gave her a problem she would confiscate the documents I had her notorize. I ended up paying her because those were original financial documents.
Service was good and fast. Staff also very knowledgeable.
The service offered at the UPS Store by Sunny and his staff is excellent. My printing projects were delivered on time to the exact specs I ordered and at the best price I shopped in Niagara. I strongly recommend Sunny at the UPS Store on McLeod Rd.
Amazing service and and very friendly people❤️
The place is full of love )) Stopped by there today, big line printing personal Valentines Cards! Happy Love day!
I could not print out a return shipping label from the UPS website due to some conflict with their software and I decided get help from this UPS store. They told me to email the shipping label to them and they would print it out for me so I did. The clerk handed me the shipping label, I said thank you and began to leave. On my way out the clerk called me back to and said that I had to pay $2.49 for the the print. What a shock! I had to pay for the UPS shipping label that their software conflict caused in the first place. Furthermore the clerk didn't tell me that that I had to pay for the printout before she printed it. I know this is a small issue but is an example of how businesses nickel and dime there customers to death. I tried UPS customer service only to find out that they cannot assist me in a refund for UPS stores are individually owned. Also $2.49 for one sheet of paper? Come on, a little over priced don't you think? I'm not sure that I would use their service again if this is the treatment I can expect to receive.
Always super friendly and very helpful.
The service was great. Helpful, friendly staff.
Great experience ! Professional and friendly customers service.I can highly recommend.
unhelpful staff.
The staff always greet you with a smile, and they are most kind.
It is freaking cold today! 40 below! Thank you for a warm welcome and good mood! Pleasure to do business with you as always!
Thanks for chocolates )))
Love these guys
The people here are friendly. And they're also my printer. It's a lot cheaper to go here than to buy an Inkjet printer and deal with all the hastle of that. So whenever I need to print something I just send it off to the UPS store
This is my first time visiting store 506 and I wi definitely be returning for my future business needs! The staff was extremely helpful and provided me with suggestions on how to ship my products safely. I can't thank them enough and I look forward to working with them for all my shipping and printing needs! Thank you store 506!
The staff at this store is super helpful. They are prompt at all their tasks and work gets done with lesser time. I recommend!
The folks at the UPS store in Ladner have been a wonderful group to work with, and have been very helpful in our business when it comes to figuring out the best and most efficient way to ship our packages out to clients. Thanks for all the help Param and Anna!
Spent $200+ on a package for next day delivery to the states 2 days ago. Not only did it get there a day late but apparently pickup isn't available. The rescheduled delivery is for Monday. This is 4 days past what I paid for. If I knew it was going to be this long I never would have spent the money I did. This was a time sensitive delivery that I paid extra for and got ripped off. I should have gone with canada post instead. At least then I think the package would have gotten there on time.
We have relied on the UPS Store for many of our print jobs, and they have always exceeded our expectations by perfecting our ideas. Very Professional & Honest.
It's very convenient n helpful place for print outs, photos and courier service.
What an amazing service. No doubt, I would recommend using them all the way eyes closed! Thank you so much for the great help :)
Always get great service
Store 191 on the corner of princess st and division st, ups, is where I conduct my business. I am happy with the services and prices, but it is the exceptional customer service I recieve from Tom that really pleases me ! Tom from store 191 is polite, professional, helpful, knowledgable and goes out of his way to insure customer satisfaction ! Thank you Tom, for making conducting business an enjoyable experience, one where I always leave smiling !
They made me buy $5 packing tape due to COVID. I get it, but seriously... $5 for 3 ft of tape?
I can't believe how amazing the staff here are. I have gotten several books made by them and they have met my insane demands as an artist time and time again . Ask for Casey Hiebert. He's amazing at what he does. Design and customer service are through he roof here . I've never been to any other ups shops but I have been to other print stores and the crew here in the St' Albert location are a dedicated friendly bunch.
I Paid extra for "Express" Shipping and it was 4 days late as of today so I called and changed the item to pick up and they sent me to a distribution center closed to the public since April 13th.
Handy multi functional store that offers mailbox, printing, key cutting, signage and a range of other services. Parking directly outside in busy lot. Store can get really busy.
very professional i like using ups to ship
SEVERAL times multiple people have been home, with 2 cars in the driveway, and the "attempted delivery" involves the driver coming to the door, leaving the delivery notice slip stuck to the window, and leaving without any attempt to knock or ring the doorbell. We have witnessed this first hand. Use FedEx or Canada Post if you have the option.
Ups store where you back drop off your Amazon returns. Friendly staff who will help you with your packages
Honestly, I Always avoid going here. The staff here is REALLY rude and always gives me bad time. There are many other branches so I choose to go to others.
Tried to ship a clients package, all hours indicated they were open until 6:30pm on Tuesday, they were apparently in fact closed at 5:35pm. Today, 1 minute prior to store closing, the door is shut and locked. We want to do business and are unable. Sadly, we must then drive to LaVale and ship through FedEx.
What a terrible experience. I dropped off two watches to be sent back to Amazon. The fellow behind the counter said his printer was down and could not give me a receipt on my request. I then asked for an email receipt and he said that was down as well. I then asked for a handwritten receipt and he said he did not do that. I then asked for the manager's name, and he said Doug. I then went to take a picture of the packages on his counter and he got very loud with me and told me he was calling the police because he was going to be in the picture. This whole incident lasted three or four minutes and was very upsetting. This is the second time I have taken packages to this location and the same guy does not want to give receipts. I get suspicious when somebody doesn't want to give a receipt especially as it was easy to see that these were probably watch boxes I was sending back because of the shape of them. I then phoned head office, lodged a complaint, and found out in fact I was dealing with the new owner of the store who would not even identify himself properly. It was a lousy experience, and I will say to anyone going here make sure you get a receipt. There was something very suspicious about what transpired at this store yesterday. Get a receipt foks, and do not settle for anything less.
Excellent Customer Service! The employees were so willing to help and answer my questions, I would definitely recommend this store for execellent quality printing and fast services. Awesome job on my invitations!
Good service for a shipment and nice place
Horrible service. I did not get a time-sensitive parcel on time as driver refused to leave parcel, even though I pre-paid all fees over the phone, and was assured by local dispatch the driver would be notified and guaranteed the package would be delivered the next day. Also, delivery failure notices were not left where I could see them (twice) and found them days later in my backyard!?!? No excuse as it wasn't even windy out. I will definitely not be using UPS again.
This is a great UPS store, store Clerk I met with was nothing but respectful & courteous would recommend to anyone to pay this branch a visit
Garbage customer service
I use this location frequently as a small business owner I must ship samples weekly. Great customer service, very helpful and always friendly.
I've never found a problem there to ship. I use these locations for Amazon returns. Staff is always friendly. Handy location on this store too
Pretty awesome service at the counter and during delivery.
Absolute trash, didn't delivered it on time and was late by 5 days, tracking service on website was also terrible because i couln't change the delivery method even know ive signed up for the things they asked me.
Come here often, mostly shipping out, always fast, professional, polite. 5 star! ????⭐????⭐????
Unprofessional and untrained staff
Two Stars since they were friendly over the phone. The UPS driver did not properly attempt to deliver the package. I requested a new delivery attempt on UPS.com. 9 days pass, no updates. Decide to call the store and get no answer, call back every 5 minutes for the next half hour until someone finally answers the phone. They cheerily tell me that my package is still sitting in the store, after 2+ weeks. I cannot possibly think of a less useful delivery company. It boggles the mind.
The team at the UPS store always goes above and beyond to help with my packing services
Never use this store. They packaged a $3000 item I was sending and luckily I paid for insurance. It went to Florida and arrived busted from being thrown by UPS. They never answer their phone and you cannot leave messages. Been 3 weeks and still haven't seen insurance payment. UPS picked the busted item up from my customer a week ago. Still nothing. Go with FedEx!
This store is amazing. Not only are the staff helpful and making sure your have the right service for your needs with safety un mind, other customers with whom the owners have inspired trust are just as willing to help. Je fue émerveillé par la qualité et le niveau de service supérieure
A++ Very friendly and courteous staff. Great rates on products and services offered. By far the best printing quality, compared to other local printers or online print services.
Learning curve is passed and service is great. Very personable
Why can't everywhere have employees like these women? Friendly, yet professional and efficient. The staff works well together and makes customers feel comfortable and welcomed. Some places, especially in December, are dreary due to stressed out workers, or simply ill mannered employees who take it out on the customers. I don't return to those places. I will return here though. They were quite accommodating when I called last minute and then dropped by to do a live scan for my job. I was also impressed by the many repeat customers or faces and names remembered by these amazing women as well. FANTASTIC! Thank you!
$5.90 for 1 paper
Tracey was absolutely wonderful in helping me. Super friendly and very polite. Definitely recommend 100%!
Curteous and reliable service. Very neat store and polite staff. I recommend it 100%
My parcel got lost somewhere in space between the shipper and my home. I called UPS and Sebastian answered the call. He just brighten my day! He gave me sound advice on how to proceed - which attend will be most successful and what would end up in more frustration. I wish Sebastian could be cloned and put on every costumer service He truly is a Germ !!!
Great people, wonderful service. I feel that there is virtually nothing that the staff and owner would not attempt to try to accommodate their customers. I have no idea how they keep it all so organized, especially just before Christmas.
Was quoted one price by a semi friendly young girl, and she even wrote it down on pkg for shipping a product via canpar. (she even weighed it) went back a few days later to send it when customer had agreed to it and a different girl wanted to charge me 6 dollars more and argued with me that the price on the package wasn't written down by them. Customer service at Loomis a 2 min drive away was much better, and rates were cheaper.
Awesome people !!! Great and fast service !!! Sent couple of packets to US . They exactly know what they are doing
Simply good service!
The male employee was very rude, the worst service I have ever received
Great friendly and fast service, Caroline helped me with scanning a document, she is fast as ⚡️⚡️⚡️⚡️⚡️⚡️
I had an absolute pleasure to meet the staff. They are intelegent and proffecional. Best UPS store I've ever worked with.
Really Rude staff. I went there to pickup my parcel. They did not accept my health card with my driver’s license’s adress change email. Even i ask them if i can show my lease. They said they can not accept it. How can i pickup my parcel if i have adress change and did not receive my license yet. I already show the confirmation of adress change from service ontario. But one of the employee said it will not work as it does not have name on it.
Very interesting event,i didnt expect to see this place so crowded )) Thank you for the invitation!
Just dropped off a package at the UPS store on Rogers, and boy, the man behind the counter was a lot more rude than usual.
0/5 STARS -UPDATE DEC 2021- I cannot express how much I hate using this company. I wish the places that shipped packages didn't use UPS. I have lost another package to this office. I can have all the proper items with me, but they always ask for something like a hydro bill, which again, I do not have since my apartment includes all amenities. I wish UPS could just leave the packages at the door. Either I can't get a hold of them by phone or the website only suggests another delivery attempt. I am ALWAYS home when they come with the package but they either don't knock or don't come in the building at all. I'm so furious with this postal service. Never use the UPS Customer Service line after 4pm, they are absolutely worthless and don't help at all with simple requests. They'll just transfer you to a robo-menu that doesn't specify enough. --UPDATE-- Absolutely the worst shipping company imaginable. The comment below from UPS has never worked. My roommate provide multiple forms of proof including, pay stubs and phone bills, none of which were accepted. I ended up calling UPS to have my package re-delivered but it never was, now I fear that my package has been thrown out since that is what they do at UPS if a package is not picked up in time. I cannot give this UPS office a low enough score, if I could give it a negative score I would. AVOID AT ALL COST! You will lose your money. --Original Review-- I have had so much trouble with UPS. My roommate was unable to pick up their package even though they provided that they were living in the city and working there. I'm having difficulties with them since I live locally but recently moved to the city and they require monthly electric bills which I do not receive due to it all being included in the rental price. Every month I'm sent a reminder from the Landlord Credit Bureau of my monthly payments and this had been more than enough proof for other shipping companies but for some reason it is always with UPS that I have the most difficulties in getting my packages. My best advice is to avoid shipping with UPS as much as possible. SHIPPERS BEWARE
Physically saw the driver with my package and waited for the delivery. Wondering what was taking so long so I looked out side to find a slip. Thanks for the delivery attempt.
The manager was amazing, she was very polite and helpful.
Helpful manager!
Has packaging materials and mail boxes. Excellent fast knowledgable friendly service. Conveniently located. Free parking.
One of the worst ????place. Very rude customer service. This is the seriously worse ups access point which I see.
Lorraine and the team are awesome!!!
They took usps packages as a courtesy, which is so nice.
The staff i very help full, they go out of their way to provide assistance
Great printing quality, excellent customer service.
Good customer service.
Efficient and fast delivery
Amazing service from these guys, definitely recommend.
The people here are always friendly and quick
A business owner that truly cares about his customers by going above and beyond the call of duty. We were set to attend our biggest trade show of the year when, at the eleventh hour we learn that our booth was nowhere to be found! To make things worse, I'm over 2,700 kms away so I had to act quickly. I blindly called the UPS Store that was closest to the venue and still open-- but I'm so glad I did this was the one I called. Sunny and his team worked through the night and early in the morning to make sure I would have my back up banners ready before the trade show started. They looked great and Sunny and his team exceeded my expectations throughout the entire process. Highly recommended.
This location has provided me great customer service repeatedly, and my packages were delivered on time. Many thanks! They also have printers available and sell boxes etc
The employees are so very knowledgeable and nice. They can answer any questions you may have about timing of shipping and handling. They always make me feel ???? that whatever I am sending I have the information on the right place. Service is quick and easy with the employees help. Thank you all at The UPS Store in Jasper, Alabama.
Quick drop off! Very convenient!
Horrible customer service. Horrible people skills. Voicemail on the phone number listed for this location is always full. No one ever picks up the phone. I’ve had quite a bit of experience with other UPS stores, and this one is by far the worst. Actually the other stores aren’t even bad, nor do I have anything negative to say about them. It’s this location, the people the work in it and manage it... please quit and get another job.
Put your trust in Sunny and the team at 7000 Mcleod Rd in Niagara Falls and you won't be sorry. You want to give your business to Sunny. Sunny does so much for the community of business people around him that once you do business with Sunny you will always do your business 'Sunny Side Up"
Dealt with the new owners yesterday morning. Sebastian will go above and beyond with whatever you need. I've also used my own PO box for a while and switching to this place.
Great place and great staff.
Great service ! Professional and fast ! Appreciate all the help :)
Walked in, person sitting at there desk looks up, "Hey" no hello no good morning. So i walk over, hand the slip that was left on my door the day before, (funny thing was i was home an never heard a door bell nothing.) So they look at the slip an says "yeah i can't do anything for ya." Tosses slip back to me. An walks away. Starts to talk to someone else in the store, guess i entruded on their conversation, how rude of me. Millenial capitalism at its finest, i guess.????
Very helpful
no no no no. dont ever ship with ups
Great service here. The notary is here later, usually close to close, unlike other local UPS stores. Both the lady at the counter and the gentleman that notarized my documents where super helpful and pleasant! I almost left my ID and the lady was kind enough to catch me at my car to give it back. Awesome :)
Use Fedex. Chilliwack UPS drivers are lazy, complaining incompetents. I waited home all day for important papers, and the guy was too lazy to buzz my suite. Just posted a notice. I went to the UPS store on Vedder, they didn't have it----even though the notice told me to go there. When the driver finally buzzed me on his FOURTH visit, he whined about how it's, "Easier for you to come down and get it than for me to come up." REALLY? Don't tell me to drop my own work and run down to you. Don't tell me what is easier for YOUR job. My building has a level entrance and an elevator, too! Then he whined about my buzzer having voice mail, and "advised" me to speak with my building manager about making the buzzer system more convenient for him. Use Fedex use Fedex use Fedex Use Fedex!
So happy that I dropped into the UPS store here in Ladner-as I was running out of options to get packaging and shipping for my parcels. Thank goodness you were still open-and then I had such great service from your UPS Rep.-Anna .She made me feel at ease and definitely I left there less frazzled. Very efficient and cheerful. Evon
Sunny and the team here are absolutely the best out there! Great service AND a great price is hard to come by. But you will find it here!
Best printers in town! Really help me out on a few major printing jobs. Also great pricing!
The staff here are great! I’ve had them print several thing for me including business cards and brochures. They go out of their way to help however they can, and the printing quality is wonderful. Highly recommended.
Great customer service.
The owner values the reviews
It’s very disappointing to arrive at opening and have to wait till 9:09 for the employee to arrive. I understand that things happen and being late sometimes happens, but this clearly is a reoccurring issue. Your job doesn’t start at 9:00. It starts at 8:30. If you have that mindset maybe that will help you to arrive to your place of employment on time.
I use this store for all Amazon returns. They're very nice and helpful!!
Great service without any delays. All is working as arranged. Perfect job!
Customer service at this UPS store is amazing. I am always acknowledged as soon as I walk in the door and assisted in a timely manner. I often require documents to be printed or prepared in a rush and they are always helpful and quick. The new owner is amazing - so informative and always has a smile on her face.
The young man who helped was a very good made it a quick easy process.
Sunny and his team are responsive to questions and products are great quality. I love that everything is done sunny-side up!
Friendly staff and they sell supplies. Can mail any packages, letters and sell stamps, money orders too. Printing, copying as well.
Always the best service and customer support gets 5 stars.
Love This Place. Great Staff And Fast Service.
I recently got some promotional material for my business and I couldn't be happier! Sunny and his staff did an excellent job at making sure the quality of the materials were superior. I will definitely be back and I would recommend them to anyone who wants to make an impact to their clients and prospects.
Wonderful place! Makes getting packages easier, since I live in Canada, and getting things shipped here is super expensive.
Expensive, delicate package was shipped through this store with DHL . Manager gave fair price for shipment and at first was very friendly . Unfortunately package took SIX weeks to arrive after paying for 2 day shipping . Although manager cannot be blamed 100 % , proper paperwork was not filled out and caused extra delays at US Customs . Worst , the manager did not care about our plight and became a middle man that had to be chased down on a daily business. Although I was promised a refund , the same manager told me to take up the claim with DHL. Lots of unnecessary stress, aggravation and a terrible experience.
The store and staff itself are good but never ever will I use DHL again , horrible . Package lost , insurance claim denied , zero communication with DHL customer service members , what a nightmare !!!
Lots of parking good service
Excellent service at this location. Always greeted as soon as I enter and assisted fairly quickly. I would definitely recommend this to everyone.
Great printing services at great prices. Get all my business cards from them. Also very friendly employees.
I have to say this was one of the nicest and easiest UPS office I've been to to get my shipping out with no hassles no fret. Congratulations to St Albert UPS store for having awesome customer service!!! I may live in Edmonton but I drive all the way to this office just because of ease of service.
I get that businesses are in business to make money but over $17 to send a fax?! That’s what my friend, a veteran who needed to send paperwork to the government, was charged today! Outrageous!
Always assist with excellent customer service!
The worst service ever!!!!! The UPS driver is no better. I was told to meet at 2pm driver didn't show. Had to then wait untill 5pm. Still don't have my product.UPS is a bulshit company. They should fire the entire bunch
Just wanted to say WOW! Really impressed by the speed and quality of business cards they make. My order was done and delivered the next day after placing an order!
Late in the afternoon on a federal holiday Monday I received via email a document that need to be printed, signed with a witness, notarized, and returned to an office in a tiny town in South Carolina by Wednesday morning. The staff at the Bemidji MN UPS Store are my heros. They were open, took care of everything and even shipped it out that day. I am so glad Bemidji has that UPS Store.
This location has gone way down hill since the new owners took over. When I walked in today, I was not greeted or acknowledged at all, and instead was left standing there for about 2 minutes before I eventually asked for tape to seal my package and attach my prepaid shipping label. I should also mention that there were 3 employees behind the counter at this time. After that I explained I was dropping off a prepaid package and just needed it scanned for departure. The counter help said, "Well, you can just leave it here but we are not liable for anything that happens to it between now and when it gets picked up". Given it was a $4000 computer review sample I was dropping off, that did not sit well with me. I ended up leaving it there but I did contact an ex employee who said that they should have gone through an intake process to prove that I dropped it off. He mentioned he was laid off a couple of weeks ago and it seems like a large a family or a family and friends are buying all the local UPS Stores, laying off the existing staff, and hiring their own friends and family. I truly fear for UPS in Moncton and will be switching to Purolator for any packaging and shipping needs moving forward.
This UPS has very professional employees and I never had any issues with any of my transactions. Will keep coming back. Cheers!
Literally the best customer service I have ever had. The Women and Man working were amazing and so helpful. 3 customers came in and they were very happy to see them. Amazing people!!!
Great service all the time!
Perfect logo design, business cards and t-shirts too! Recommended every time.
Kevin is a cutie ;)
Excellent customer service. The owner and employees are very friendly. They are very focused on customer, have a lot of patience especially one of the employee named "Rahima" did a wonder full photocopy and scanning job for me. They charge me very reasonable price for my job. I was completely satisfied with her customer service. i will recommend everybody to go to this store.
Great service with the DHL Excellent very helpful staff Highly recommend
looking at other reviews and my personal experience, it’s quite reasonable to assume the gentleman named Bob might not be the friendliest employee to Asians. Got a pretty negative experience here just dropping off my pre-labeled package. Not recommending this place for business.
I had the pleasure of meeting the new owners of our UPS store yesterday. Their shop was just closing as I arrived but they kindly let me in and had my parcel shipped pronto. Very friendly and professional- highly recommend! Welcome to Campbell River!
Great people to work with
Absolutely Fabluous.. I was running late.. and the helpful young gentleman made the process painless and pleasant
Efficient and courteous service.
I have used every deivery service under the sun. This is the one I still use because taking ownership of the delivery or the truck or the store provides better service. I could tell you stories about the competition that would get everybody in trouble, but I won't. Enough said.
horrible customer service, kept pushing off the delivery by a day, and them said the customer wasnt home when they tried delivering yet i was home all day and not once heard a knock on the door, horrible service and im never using them to ship anything for me anymore
Had a great experience. Had to ship several very large packages including one by freight. The employee Steven Braganca was very professional and quickly and effectively was able to get everything sorted out for me. Thanks UPS!
Jodie and her team are amazing! Top notch service.
Good store. Lots of parking in the plaza. The owner is friendly and professional.
Excellent service from Aarti. She was quick and efficient with the service. Offering advice and such. Was also very patient with my 2 year old. Nice job!!
I came here for the notary services, and I should admit it was a good experience. Chris was very friendly and helpful. He politely answered all the questions I had. The visit was pretty quick. All the workers were friendly and nice. Thank you!
We love this place. They are always trying to help us and get the job done in time. Customer service is FIVE STAR and very welcoming... Highly recommend individuals and business owners to get their services done from them. Special thanks to Aarti who manages our account so professionally and always make sure that we are satisfied.... Cheers to the team and wish then good luck!
Great friendly service and knowledgeable young lady.
Excellent service
Nice office, nice team and owner, work fast, never late. I will use it again.
Very efficient, affordable and polite.
UPS is a vary bad Courier service someone can ever see in his life with a long delay, bad response from customer service, no updates on tracking system website and finally rubbish handling of your valuable documents leaving them to get wet on ground under rain in front of house at a late night time without even bothering to ring the house bell or calling by phone ?!!!
Great service and always accommodating!
Jodie at this location provided us with a great service today helping my husband and I with commissioner of oath services close to home for our aging parents. It was a complicated document and she was also able to help with the proper completion of the document. Many shipping and courier services customers and PO box customers came and went while we were there and her staff attended to them in a prompt and efficient manner. I would highly recommend this location for St Albert and area residents.
Friendly and quick service
There isn't much that this business doesn't do! Check with them first before you spend more elsewhere. Staff is amazing. Production is fast. They are my go- to people for everything I need for my business.
Dropped off two prepaid packages and got charged $3.75 "convenience fee". This location doesn't offer free tape to use for their customers like other UPS store locations do, so if they do have to tape a box up for you then you'll be asked to pay this fee even though I would have done it myself. The box I brought wasn't even big at all but more like the size of two regular cell phone boxes. Just a heads up to all everyone that you should tape up your boxes before dropping it off!
I missed the courier. I couldn’t get through to an actual person by phone and then I traveled to 5 different depots in the Kelowna area to find my parcel. Terrible service
First time in this UPS location and sadly not a very nice experience, I pay enough money to get the best service but the man there was very rude not helpful at all
Helpful
The way my hours work I can't get to UPS until 6:20 but the guy locks up 10min early so he can go home early
I came at 2o clock afternoon waited for 15 minutes for taking passport photo. and after that they ask me to come after 5o clock in the evening to take the photo. Worst experience ever had in my life
Always providing awesome service at great prices -- all 'Sunny side up'!
we print some marketing materials occasionally (hand outs, flyers, brochures etc.), wouldn't say that they are cheap, but you get what you pay for. quality, customer service and approach-wise they maintain pretty decent level of services.
The guy behind the counter is nice but service is super slow. Makes me want to avoid doing anything with UPS. Unfortunately, the location is perfect for me so it gets 1 star.
I am a graphic designer in Niagara Falls. I came to Sunny with an extremely tight deadline and he came through without a problem. Everything I asked for was completed on time and to perfection.
Friendly and helpful staff.
Always great customer service. Go above and beyond!
Great customer service!
Jodie goes above and beyond the call of duty. Thank you!
Absolutely amazing service every time I gone. I've had to use UPS multiple times in the past few months for various reasons, and every time the staff have been nothing but friendly, efficient, and professional. Tom Wilson in particular is great, he welcomes you as soon as you walk in the door and is sure to help you as soon as possible. On top of all this, when a visa application was sent back to the UPS store as an error and I was already out of province, realizing the awkward situation I was in, they sent me the package free of charge to my home in Alberta.
Customer Service is non-existent...its all about them!
Ups service at this location is always good. Customer service really is their priority.
Be carefull !!!! That ups store is not a safe place to get your stuff shipped too. There online advertising makes your packages vulnorable, Because anybody can go to the store and say your name and pick them up. they dont check id . At least thats from my experience from the multiple times i went there and was honest and picked up only my own packages. I was a victim of this. got multiple packages stollen and the ups store says theres nothing they can do for me. whoever picked up 4350$ worth of my stuff never got asked id and got away will all my stuff. Dont get your stuff shipped there if you dont this to happen to you. thanks
Cassey the manager is very speedy and flexible for bindery/print jobs. ????
Friendly service. Had 0 problems when sending a package.
Really great work and amazing customer service. Would highly recommend their services!
It would apparently kill them to deliver something on time.
Will be coming in today to make copys. Great prices and the staff was great over the phone.
Great staff and service.
Ali and Darryl are amazing. Can't recommend them enough.
Very easy to send packages there.
Thank you again Always excellent service
Super friendly, helpful, and speedy services, highly recommend!
Same as any other UPS store
Very happy with service. Lots of options. Perfect for the RRC Design class in the Roblin centre.
Awesome customer service! The manager was extremely friendly and nice. I will most certainly be doing business here again.
Great and fast service!!! Very professional!!! High recommended!
Super store, Super customer satisfaction and Super Manager!
A HUGE shout out to Tracy! Twice now we have arrived with odd packages to ship and without hesitation she got us all set up. Fast, efficient, friendly and TOTALLY AWESOME! I would highly recommend using this location for shipping.
If I place an order and say call me when it's ready, I don't expect to have to call back only to be told it's ready. Service here is consistently poor and they seem indifferent to improving it.
Great customer support. Debit machine was down though.
False address false advertising!!! I'd give 0 stars if I could!!!
I did not know that this UPS location had so many different options besides shipping and packaging! I have had house manuals printed here, currently ordered business cards, brochures, hand crafted folders and more being done here! If you want a company that will stand behind their quality, be upfront and honest with you, then look no further
Awesome customer service! Anna the manager is extremely helpful and kind. Would highly recommend this location #77. Only place I will be going from now on to ship. Thank you Anna!!!
Shipped three packages cross-country. Professional. Courteous. Good price.
Excellent Service and Very Knowledgeable about Products. Friendly Staff!!
Literally the worst experience I've ever had in a place like this. Whoever was working was completely disinterested in the issue we were having and offered absolutely no help. Avoid this location at all costs.
Having package delivery attempted and failed. I asked the staff to change the destination to the pick up point directly, but all the staff did for me was wrote me a number and ask me to contact the costomer service myself. I can't believe UPS store people can not solve UPS delivery problems, and need costomers do everything by themselves. Overall, irresponsible and lazy, strongly don't recommand.
Very clean.. and quick service
Always amazing service for all my printing and design needs.
Positive expirience overall. NIce people, caring and ready to spend time and pay attention to all the little details a customer describes.
Fast and friendly service, thanks!
I have been using their services since the day it opened. Great customer Service. Amazing Staff.
Using them all the times .. verity of things they can do is amazing ! Really recomending to everyone!
Website says store is open on Saturday from 10am to 3pm while the answer machine says closed?! All mailboxes are full and can’t receive any more messages. My DHL landed there on Friday and because they are closed I will receive it on Tuesday!! Is that the best customer service?? Open up and I will pick it myself.
I called to check my UPS mailbox like I normally do and I forgot to ask the person that answered the phone to see if a specific business envelops was in there. He got very upset with me that I didn't ask him that before check the box. I understand I made a mistake by not asking but, there is no need to talk to a client like that ever. I even apologized and he still went on about him being busy in a not so nice tone. I am the first to admit when I am wrong and I apologized right away. This person should be talked to and educated about customer service.
Brought a medium-sized box to return to Wayfair, with pre-paid label. It was untaped and needed some packing material, because I thought UPS may have certain specifications about that. I was told that UPS would charge me $8 "for packing". EIGHT DOLLARS to dump a little bit of styrofoam popcorn in a box and slap a piece of tape on it! So I had to go home, pack & tape it, and bring it back. Pleasant staff, but bad customer service policy.
Friendly and helpful staff at this location.
Easily the best UPS in Canada, possibly the world. Dedicated staff, crystal clean interior, and an aura of peace. If you need a place to send your packages from, or maybe just meditate, UPS St. Albert is your ideal destination.
Thanks for being there for us. This is the place I'd deal with again and again. Keep up the high level of service, that's what I appreciate, when I'm paying, you know :)
Horrible service
I thought the lady that works there seemed a bit overwhelmed. She seemed a little short with me. I personally be looking for another fax service
Excellent service friendly staff
Worst possible customer service each and every time I've had to deal with this joke of a company. "We can't help you" is the response I get each and every time. Nice canned response by the UPS Owner on all of these comments as well....
One of the smartest business owners I know in the business world!
I have sent packages, used the copying and notary services at this site and staff has been helpful and courteous every time.
Very good UPS store!!! Thank you
I am a frequent customer at this UPS store and they are always friendly and helpful. This is my preferred drop off location for UPS in Brampton.
I'm at that location almost every second day for the last few years now. This review is not a reaction to single incident or couple of incidents. Everyone I dealt with at that store amazed me with the knowledge and the quality of service. I wish UPS Store Management and every UPS store around the country can learn what Real Customer Service is from the guys at this location Thank you so much. Team, you are AWESOME!
I was so pleased to see a change of ownership in this store. I have a small business and UPS has really become a business solution for me. Chris and his staff are very pleasant to deal with and if Chris doesn't have it, he will get it for you. I have started buying my toner there because their prices are way better than Staples. They are there for me for all of my copying, scanning and binding needs. Truly they should rename themselves "The UPS Business Solutions Store." I am adding to this review because this business has just gotten better. I see some reviews where people are frustrated with UPS Delivery service. That is different than the UPS Store. They are a real business solution for me. I just emailed them an address directory for printing - they proofed it, printed it and had it ready in time time at all. The staff are incredibly helpful and friendly.
My first tim here. Daniela helped me, she was so nice. I reccomend this location to anyone.
Needed to ship a box. The young man who assisted me was quick, courteous and professional.
Today one of your men delivered 2 boxes to my house 87 Bryan Ct. Dora, AL. I am in a wheel chair and it takes me a bit to answer the door. It was pouring down rain and he banged on the door and left the boxes on the porch in the rain and ran back to his truck. By the time I got to the door and got it opened he was driving off. This was the worst possible thing he could have done. I am not happy.
Worst store ever. They wouldn't let me in the store even with my exempt. Will never go back and will never recommend them. I can't believe they are okay with breaking the law.
Great experience. Staff helped me out with tremendous service. Would recommend highly.
Wonderful service. Very friendly, professional and helpful.
Great service!!!!
The best UPS store in Niagara region. Very helpful staff.
Over and Above That describes Tracey and her amazing team at UPS Saint John on Rothesay Avenue. Give her your idea and she will bring it to life - any and all projects, big or small - Tracey knows how to treat a customer - friendliness and efficiency - what more can you ask for in a one-stop-shop for all shipping, printing, marketing and design needs - thanks!
Stopped by to send some gifts to my brother to US, the place is crowded, but got some coffee to calm me down, didnt mind to wait
Sent my mail and got free coffee - it was a good day!
Fast, professional, and friendly !
I just called to make sure that this store was opened and the lady who answered was so rude. I brushed it off and continued to ask if I redirected a delivery to their store that they still had pick up still available and its as if I insulted her. She rudely answered my question which didnt even answer my question. Every UPS interaction I've had with their customer service has been horrible.
Horrible experience and lack of empathy from the staff. Trying to charge $3.30 for each box to ship back to Amazon!!! Amazon offers free shipping for returns!!! Bunch of scammers!!!
Driver claimed he was here and with not one but 5 store front owners saying they hadn't seen a UPS truck at this building at all today. I got NO NOTICE to say driver was here. They claim they couldn't deliver due to failure to pay for package which is a lie! I was home ALL DAY and no one rang my apartment number or even knocked on my door! And my landlord has been here all day and he hasn't even seen a UPS truck here and he's been doing work on the front of the building! VERY disappointed because I'm being told to go pick up my parcel when I can't because I do not drive. Apparently the concept of being on a FIXED INCOME never crosses anyone's minds : / Very disappointed.
Easy to use! Great service! Great value for money. Best way for Canadians to shop US stores on line.
Awesome service
I'm Canadian and have been using the UPS store in Ogdensburg for years for my online purchases. Sometimes you will have to wait in line for a while but that's no fault of the store when you're in a line at US customs you can be sure you'll be in a line at the UPS store because that's where most people are going. I've only had one parcel misplaced but an employee asked me to come out back and between the two of us we found it in 10 minutes
Jodie and the team at The UPS Store are so helpful and care about their customers! Jodie is a Commissioner of Oaths and as a local business owner I needed one and she quickly responded to my request and was so accommodating! I will be back! They can help me with so many of my business needs like printing, shipping and a great selection of promotional products - all in one place! I felt like they were a partner, invested in my business success - thanks Jodie and your team at UPS for making things so much easier and I definitely don’t feel alone doing ALL THE THINGS!
Great place to have packages sent. Decent service
I had fingerprinting done today at this location. The staff was extremely professional, knowledgeable and kind. I could also observe the interaction with other customers which was top notch. Highly recommended.
Walked in on a rainy day with my bicycle to pickup a parcel only to be yelled at to leave my bike outside. Not only was the store not busy and my bike was certainly not in anyones way but the clerk felt the need to yell I was being caught on camera through the customer he was currently “helping”.
Excellent Quick service
This is the worst UPS i ever visited. I had my documents in a USB just wanted one page Print out. He said to mail those documents. I emailed and he didn't even ask i need color or b/w and how many copies I need. He went inside. I was waiting for 5 min without any reason and then he came with all the prints. Wow.. i didn't needed. I just needed one page. He charged me for all the prints too. Wow.. Just have one suggestion.. Please ask the customer. Don't assume. Its not your money. Its our. Google doesn't allow to put 0/5
Guy on the phone was a complete jerk to me when I was asking for help. Delivery was quick tho.
Needed some business cards for a meeting stat! Mary helped me with card design and printed the same day. Sometimes speed is a priority and this place do as they advertise!
Nice staff, friendly atmosphere :)
I come here for almost 3 years, alsways a great customer service and attention to each order. The owners are always ehre to help the customers. Keep up the great prices!
Great service! Very polite and follow all health protocols in store. Went in for some printing and was happy with the customer service I received. Awesome job you guys!
Amazing customer service. Very friendly and helpful with my questions and made my shipping experience very easy. Definitely recommend to others.
It’s a very good customer services,
Went in to get booklets printed for a charity project. Super nice people. Took time out to help me and were able to deliver the same day.
Worse experiences.
I love to go to the store all the time because I have a little small business and enjoy working with Steven Braganca all the time who works at the shop. He is really good with the customers so it’s exciting to come in to come to the store 140 and i always leave with a smile and feeling good thank you Steve!
I like UPS
They are very personable and professional. The store is clean and stocked well. A little pricey but the sevice is worth it.
Totally inconvenient hours, only open during normal business hours. I have to leave work early if I need to get there. Who isn't open on Saturday especially during Xmas season!
These new owners are useless. They have no idea what they are doing. They can barely even speak English. They have no idea how to get you your Aeroplan Miles. It takes 45 mins to get in and out shipping a single package to the USA. They run around asking each other how to do every single step. They bought the place and it is like they were never trained to run it. It is like the blind leading the blind.
Their customer service is amazing. They are very friendly and I highly recommend this store for shipping and printing!
Not friendly at all
The clerk was friendly and helpful it was an excellent experience
Was sending a package across the border for the first time to some friends. Not only did it make it there safely and quick, but the lady managing the desk was extremely helpful.
Polite , friendly and always very helpful with any questions you have about shipping great store
They are really friendly and their services is awesome!
Manager claims they’re closed even though they are listed open until 6:30 pm. Manager’s excuse, “I don’t know how to change that.” Complete waste of time!! Not only that, their hours aren’t even listed on the front door!
I have used The UPS Store several times and have always been happy with the quality and prices. If your ever stuck in a bind, these people are the ones to call.
I submitted two separate email requests for printing services recently, both were ready for pickup within 20 minutes. Excellent service, friendly, helpful staff and reasonable rates.
Nice printing services
The staff were efficient in getting my title notarized.
I went to this store to ship some boxes on an account. I was told to call UPS to come pick it up at my place as they don't get paid on Shipments sent on accounts. They also told me they don't like boxes as they don't want to left them. Then I asked a question about the forms and she told me to figure it out and they won't help anyone with an account it was self service. So I went to Purolator instead and they were more than happy to help. Actions of a couple made a really bad experience for us today #notoUps
We use the UPS a lot at work for copies, laminating, printing, and beautiful canvases. I have since used them for personal projects as well. They are timely, personable, & enthusiastic.
Are you flying South for the winter, are you working out of town, maybe you have secrets... Either way UPS is the answer, get your mail mailbox today and enjoy the wonders it brings. Just imagine relaxing under the blistering hot sun sipping your favorite drink enjoying every moment feeling that excitement explode inside bringing you pure warm comfort all while your mail is experiencing blizzards and the devastating -50. Leave your mail to the professionals at The UPS Store your mail is just one call away.
was there couple of days ago, nice people, good service.
unprofessional
Don't go there get rob easily
Horrible hours. Closes before I'm off work and opens after I start most days.
Nice, polite, and helpful staff. A+++
Startup business owner can definitely cherish working with the staff. Good place to start with!
Its good. Place to fax and send or recieve parcels.
We have a UPS account for our business. This branch extorts our local team for more money at time of pickup that is pre-paid. Issue is resolved, but shouldn't happen in the first place.
I went to this store for a large international shipping! The staff on duty was professional, friendly and ready to help. She went above and beyond to get a reduced quote for us. The service was excellent.
Terrible customer service. Extremely rude staff. I came here to ship some items back to Amanzon. A chubby guy at the counter was so so rude and complaining that everyone is using Amazon and using a return code. I'm not coming back to this location. He should definitely not be working on customer service.
Friendly and helpful people.
Wonderful experience I needed a few resumes printed off in a hurry and the Gentleman that helped me Suggested excellent quality paper. He also made a few minor adjustments to my resume. I got complimented at my interview on how professional my resume looked made a great impression and I got the job thank you so much!!! Great customer service!! Will be using them from now on.
Fine
Expensive but gets it there
Great place to do your shipping business needs. Very friendly and and fast staff!! I enjoy doing business here!!
Took a taxi there and they were closed even though website said they were open. The guy had no interest in being helpful. I told him the website was wrong and he said he knew.
Just finished shipping a parcel to Ottawa. The people are amazing here. Every time I come here I get great service!! Looking forward to the next time I have to ship something. Thanks for all your help!!
Fast friendly staff with great shipping options
Friendly staff and quick, professional service. They're also good about referring you to the regional shipping center when trying to track down a problem package. Excellent all-around experience.
Rude call center staff, difficult location to pick up from. Expect a frustrating experience. This is my first time ever writing a negative review but the women at the other end of that phone line was just awful.
Friendly and Helpful. This is the only UPS store I will visit!
Quick and easy
An overall pleasant experience getting my business services done here. They are fast, the work is high quality, and they are polite! What struck me when I walked in was how everybody is always smiling and pleasant. Would recommend!
Horrible costumer service. Rude and sarcastic
I needed a Commissioner of Oathes in a hurry, I called the UPS Store and the owner Jody immediately returned my call, even though she was not there. Jody went above and beyond what I expected. She met me and my client at our location a and witnessed an important Real Estate document, she arrived on time and acted in a very professional manner. Thank you Jody for your great service!
Wrong hours posted
Went to send a Package. Awesome service.
Very accommodating staff.
$2.99 Service charge for printing was not disclosed upfront before printing.
Near by
This UPS Store is excellent: service is very fast and Lindsay (manager?) is friendly and helpful. They do a good job of informing you of your shipping options and time estimates and cost. I've never had a problem shipping at this store, and between the products, services and pricing, it is my go-to store for shipping.
Lindsay at this UPS store has the WORST customer service ever! How she still has a job is beyond me!! Ive had a mailbox here for quite sometime, for my business, and they gave my mailbox away to someone else without even notifying me. I highly suggest NOT having any services here solely due to Lindsay! I feel sorry for her co-workers!
I needed to have a document signed and commissioned ASAP. Jodie was so friendly, helpful and efficient. She allowed me to rush to the store just before closing so I would be able to get the document signed that night. Definitely recommend.
Fast and friendly service. Never have been disappointed with their service.
Great service and wonderful people, I believe it was a father and son there and they were truly a big help. I had alot of photo copies, and scanning and a item to courier. I didnt know they shred documents but now I might bring in my tax returns from the 90's, lol
Always a disorganized mess at this place, boxes and stuff everywhere. Dropped off a package before cutoff and they just forgot to send it out. Was told package would be delivered next day but never even left the store.
Good friendly service.
wanted to say a BIG yhank you to Anna! Very helpful with our flyers design, didnt even know about all this style options and ideas )) Very polite and attentive staff.
Great customer service and extremely friendly. Helped me track down a package in no time. Greatly appreciated.
The helpful staff accommodated our super large package in their wee tiny storage area. And they were great about it!
Very good service
Thank god for new management, I might actually open a PO box now.
Very reliable service, close to the Canadian border.
Excellent Service !!
Love this place! We have been picking up weekly from them for 3 years and they have never lost a package. Great service and they even bring my packages to my car when i have the baby and cant carry them. $5 per box is also quite reasonable. Only thing I would like to see if possible is Sunday hours again. That was always the best time to come and probably is for a lot of Canadians since it's not a work day. Thanks Guys!!
Nice people. Great service.
The owner himself helped me with my order and asked if I could leasve a feedback. I can say: really good service, polit staff and we got free coffe and some cookies while waiting in line! Thank you very much! P.S. Im deff coming back to order those flyers ))
it was a good experience
Poor service on the 3 times I've visited this location. The girl has an attitude to boot. I wouldn't recommend this location
So convenient.
I get great service from UPS and I shop almost exclusively on line the staff are friendly and helpful and always knock and ring the doorbell. The packages are always in good shape. I'm very satisfied.
great service $$$????
I have used this location for several business and personal needs - every experience has been excellent. The new owners are lovely and I appreciate the wide variety of services offered at this easily accessible location.
Excellent service and friendly staff
Some cool retro music there
Friendly and great prices
Helped me ship a laptop abroad and was super helpful all along the process. I would want to call out Tracey who was really warm, helpful and prompt in getting minor hiccups sorted out with the carrier.
Good service and nice folks. Highly recommanded.
Excellent service and super-friendly staff. The owner was extremely accommodating to our specific PO box request. EDIT Oct 2017: They now have a new location on Keltic Drive so check Google Maps :)
After reading all of the negative comments, I just had to write my own review. Yes, the store is inundated with consumer traffic, and most of it from Canadian packages. That is a GOOD thing...especially with the US economy having tanked in the past years. At least this store is one that is doing very well. My family do a lot of our shopping online and many of our purchases are from US sites that want way too much money for shipping to Canada. Often there is 'free shipping' when sent to a US address. Being that Ogdensburg is only an hour away from our home, we get many packages sent to the UPS store. In all the years we have been doing this, they had misplaced only one package. They were very, very friendly and helpful and even let my daughter and I look through their rows of packaged filled shelves in the back, to find it....and we did! They are a family owned store and yes, they many not be extremely professional, but I've never had any bad service. Actually, we've only had terrific, personable and friendly service. I guess it's all about how the customer comes off to them. If you are nasty, impatient and grumpy....I suppose that is what you will get back. It is crazy in that store, often, and I think the staff do a fantastic job, keeping it all together. Next time you're in the store waiting in line...try smiling, relaxing and maybe, just maybe, engage with your fellow man and alleviate the wait with some nice conversation. You'll be surprised how the time will fly by. Oh, and if you want to find out if your package is there...they have a terrific tool on their website to track it yourself. Thanks to all the staff at the Ogdensburg UPS Store!!! Two Thumbs UP!!
I went to ship a package via my UPS account and was told by the owner he couldn't take the UPS account because he makes money by upcharging customers then charging UPS himself. He wouldn't help me print the label myself from a printer in the store, even though the heavy boxes were already unloaded, and just put up his hands like he was completely out of options. Totally unhelpful and was obviously annoyed that I questioned his "business model." So if you intend on using a UPS account or getting UPS credit on your UPS account, do not ship here.
Always get quick professional services at competitive prices. Very professional and help staff!
I had an appointment to notorise some papers,the lady was there on time ,and was very pleasant to talk to very good service.
Always had fast and efficient service here as well as courteous staff to deal with. Two thumbs up. And remember that everyone has an off day.
Worst service
1copy-scan&email 5.95$ grabbbvvvv
Probably the worst way to start an interaction with a customer is ushering them over like a dog, interrupting them, and talking to them like they're an idiot right off the bat. Rudest person I've ever encountered in customer service.
Great cs
Always ready to do whatever to help me out!
I only ever drop Amazon packages and such at this place but everyone is super helpful and nice!
We live in Texas and shipped about 30 lbs of vacation stuff through their Los Coches location. Kassandra took all of our stuff and told us to leave it there and she will pack it (the wife and I were not used to this as we have to pack everything at our home location). We received our large box of stuff which was heavily damaged. Thanks to Kassandras wrapping, all of our fragile souvenirs made it through safely!
The owner himself supervised packing of my parcel! Dmitriy made sure everything was done at the highest level. That king of service makes you feel special. Thank you!
I have been ordering stuff from amazon prime for a year now had no problems but then they tried to deliver my package on Friday but there was a problem so I was ok cool ill just wait till Monday like they said I wait and they didn't even come so I call them and I and the first thing I say I you guys have my package that was supposed to come to day and a lady replies then its not us we would leave a sticker and they didn't leave anything she doesn't even try to check my tracking number to see if my item is at the facility would give the 0/5 stars.
We have used The UPS Store #192 for years for many of our printing and marketing needs. Sunny and his staff are always quick to respond when we inquire about jobs, have helped us with graphic design needs, and have a quick turnaround for our printing projects. Fantastic service, you will not be disappointed!
Quick, easy and painless
Big thanx to Dmitriy! Packing job done well, my Ipads are safe )) To be honest, I was expecting a hefty charge for sending Ipads to US with packing and insurance and all.., but it wasnt that bad! And I think I found my new fav UPS store ))
I highly recommend the UPS Store in St. Albert. The new owner Jodie is wonderful and goes above and beyond for her customers!
Don't bother getting an online quote before shipping! This store likes to charge a good 40% more than what their website says!
Leah and Dave are always great to deal with.
To Sunny and his staff, a job well done. I was a visitor from Belgium in Niagara Falls and I had some photographic equipement shipped from the US to their store. They received the material well for me and kept up their promisses by holding on to the material until I arrived in NF. Normally UPS keeps the material maximally in store for 5 days. So I was really helped by this flexibility. Voor vlamingen die zo'n engels verhaal niet helemaal geloven. Hierbij toch wat extra bewijs. Peter (Regio Aarschot)
Helpful and friendly staff!
Tom, the owner, is great. As are any staff that I have ever dealt with at this location. Thank you, Tom and crew!
Quick fast service today
Awesome customer service from the owner. Amazing. Highly recommend....
After a very frustrating day of poor customer service I was taken care of by the manager of this store with the best customer service ever. He was kind ,patient and understanding. My business was taken care of quickly and efficiently. Thank you so very much. Gerard and Shelly
Apparently my package is in transit for 2 days now in van Nuys lol I guess the driver was lazy to get off the vehicle and fo his job. He said he left a note but no, no note
Very helpful!
Fabulous, friendly, speedy, professional large format printing service (on top of delivery services).
Worst service ever. Driver would not allow next door neighbour to sign for our parcel and left a notice to pick it up at the ups store the next day. Website said store open 10am to 2pm so made a special trip only to find that the store had been arbitrarily closed Saturday for the Thanksgiving long weekend. How hard would it be for the notice to say that? Great for their staff but with no regard for customers. Avoid these folks if you can.
Great service!
Very friendly and helpful!
Pathetic service.
Sunny and his team did an amazing job of printing up tshirts for an upcoming event! They arrived fast and were great quality!
Awesome customer service. Friendly and helpful
Reading the past reviews about this guy named Bob had me nervous but I went anyway. Everyone, especially Priya, was very helpful and courteous. Good energy in the store and I'd recommend. Oh - and Bob no longer works there so that's something.
Great help.
Super good
Param and his team are wonderful!
This Store is under new ownership as of August,10,2020. Thank you for your previous reviews. We try our best to improve our services to our valued customers and neighbours.
This store has one of the best customer relations and personnel. My gratitude goes out to Vam. He was really fantastic. Vam went above and beyond the normal boundaries of work to help ensure the delivery of the envelope. Also want to say Saba was amazing in her assistance with Vam. Great job and amazing service.
Needed a large quantity of books bounded urgently. Danielle went above and beyond to ensure I got them back quickly ! !
What a wonderful experience I had today at this store! Kassy was so helpful! She went the extra mile to ensure my package was ready for shipping, She was so very generous with her time and advice, she actually saved me money and prevented me from possible theft of my merchandise with her suggestions. Jeff was equally as friendly and helpful. Theses 2 will provide the customer with the friendly service that is rare. Their knowledge and attention to detail is second to none. After my experience with Kassy and Jeff I will only go to this store!
Fast drop off centre and girl at counter was friendly
Rubbish - You call them at 09h00 on Tuesday during store hours - not once but several times and an automated voice says "We are not available to take you call ..." - say it all really.
Ok
super unfriendly customer service today :/
Good service, they're helpful with your printing or mailing needs
Very friendly staff!!!
The chubby guy was very rude and unfriendly making snarky comments instead of helping. He should learn from other young kids working with him as they seem polite.
I've been coming to this UPS for years but that will now stop. On my last visit, I just found out that they're charging you extra for packages that have been sitting around for a while. I realize this has always been their policy but they've never enforced it - until now. I can't get down to Ogdensburg (live in Canada) often so sometimes it can be 6-8 weeks before I pick things up. Canadians be aware! Switched my business to MyUSAdress (also in Ogdensburg) as they don't charge for items left up to one full year. Same rates. Sorry UPS … loved ya but now am leavin' ya
Fantastic service really impressed with the new owners. We use this UPS store more and more for personal and business shipping plus graphic design. Very convenient.
Excellent service and quality printing with excellent prices. The UPS store 404 is my go-to print shop in Kitchener.
I confirm that I just met the MOST UNPROFESSIONAL owner in my life. The first guy I spoke to was nice and respectful. The owner was the COMPLETE opposite. He gave me the "this is not my business, not my rules" BS. Then when I started giving him facts. He started talking about " we have cameras here , look smile" like I came here with illegal intentions or something. I was 100% polite, professional and respectful. He was 0% polite, professional or respectful. I would rather drive out of my way to go get my next packages, anywhere else but the ups in Dorval. Oh and I forgot to mention! That he kept running back to the backstore to eat his lunch even though I asked to speak to him personally. REALLY DISAPPOINTED.
Fast service
This UPS location is awesome! I'm send out several packages a week, and because I'm in a wheelchair, it's very difficult to get out and carry all the packages in. The employees here always come out to my car and grab them for me. They are always so nice when they come to help me. I couldn't ask for better customer service than that. Every employee here deserves a raise!
Had a great experience with an intelligent problem solving lad named Steve great work
Garry and his team always come through. This past week I ordered new business cards and I needed them in a day! Not only did they design them and send me two versions to review, they got them ready 2 hours before I needed them. AMAZING service. Highly recommend.
They did a great job of packaging up some small tables for shipping.
Graphic Design & Printing services are second to none!
I ship most of my stuff from here. They are pleasant and efficient. And when I approach the door with heavy boxes they frequently come and help. It's very convenient for parking and access too. I can often park at the door.
My friend told me I can rent a box there and then use it for online shopping with forwarding it to US. Just did my first purchase and waiting for it ot arrive, everything was easy so far! Very exited!
Very helpful and friendly staff, the owner is very experienced, helped me shipped two international packages, definitely recommended !
Excellent service and price! I went in to have afew large documents scanned after going to Staples. At Staples I was told I needed to leave my documents with them and return for pick up. It seemed like a very small job and there was literally no one else in the store, they also wanted way to much for afew scans. UPS in Freddys did it straight away as I waited and was way cheaper. Service was awesome.
Very poor and unfriendly service. Irresponsible with customer issues.
Very professional, fast and friendly staff. Helped a young lady remove a couch in a box out of her car for delivery! Helped me ship my items in moments. Definitely recommend!
Came in last week to get a corporate rate on some Packages. Was greeted by Athira, great service and answered all my questions. Will be coming back!
The best UPS store, the staff is so efficient, excellent at what she is doing.
I had a great experience at this store, staff were professional and courteous, my package was sent with zero issues. Would definitely use them again for my shipping needs
Very Bad customer service. This store is a big shame for UPS. this store should've been shutdown long time ago!
Kevin is a nice and polite young man. He did a good job.
Staff there was very helpful in getting a rather large pkg shipped to the states
Sunny and his talented, bilingual designer were both helpful to me and our company for printing needs when my time was limited.
My wife had a fairly complex printing job. It turned out a little off but the manager was able to unbind the project and make it work. Good work.
Great service, polite and professional. Respectful, courteous and knowledgeable. Recommend for both personal or business needs. Thanks.
Good customer service.
Holiday spirit is here!! And the lines at UPS too, yesterday got in a jam with like 15 people at the counter, "last minute" guys just like me ))) Thank you for the complimentary chocolates that make waiting in line not so bad ))
Very friendly and fast service and knowledgeable staff members. I would definitely recommend this store.
Friendly and professional!!
Ok
Jodie is also a commissioner of oaths, and was very helpful in accommodating me.
My first experience with UPS delivering to my door, and its delayed. For a completely false reason. You don't get what you pay for at all when it comes to shipping with UPS. The customer service is not helpful at all either. Will not use UPS ever again unless I have no choice.
Very good customer service, quick and easy access to a variety of services.
Helpful, kept area wiped down and fair pricing! Was actually cheaper than Canada Post!
So yesterday UPS said they "attempted" to deliver my package but couldn't receive funds, which is a complete lie. I waited at my house all day and never did they come to my house, they didn't even bother to ring the doorbell or leave any kind of notice. UPS in Belleville is completely and utterly terrible, if you want your package delivered on time please don't use UPS, they are absolutely horrific. Unfortunately I had to give one star, personally I don't think they deserve any.
Great quality of service. Amazing printing experience.
Amazing staff and very helpful
Never had an issue. Always great service.
I do a lot of online shopping and UPS is the best of the couriers. I have never had a delivery get delayed, the workers actually try to see if you are home when they come (unlike other companies). The service in store is great. Have sent two delicate items with them--I had them do the packing and had no problem.
Printed flyers and banner for conference booth. it was my first time and Manager Ganna helped me a lot choosing the right size and material. They are best at their job and really know how to get loyal customers. Thank you guys!
Great for fast shipping.
In and out fast and efficient
i have been trying to receive my package for a week. not to mention the shipping fee was more than $50 which is ridiculous. they showed up to my house and i said i didn’t have the money right away. i went the next day but it was closed. why is the hours so random?? i’ve been trying to get my package everyday since the 21st. it’s the 28th, and i called early this morning to have my package delivered to my house. they said they would call and they didn’t and never showed up. i’m completely frustrated with this company.
Shipment never attempted to Brooks And status was changed to refused And ups customer service had no solution for this. In fact they wanted me to call sender Why would I reach sender when the mistake was done by UPS guy, and when I asked the guy on customer service number to let me speak with someone else or senior He kept my call on hold for 1hour 45 min no one showed up Very disappointing service, would try not to use ups ever again Thank you for wasting my 8 days.
The best UPS store that I go to in US and Canada. Always so kind and attentive. And they always remember my name when I walk in from the first day.
Best service ever. Highly recommended this place
I had the best customer service experience at this store Aarti Ghandi ( the customer service person at the counter) had the best customer service ethics and a huge friendly smile It made my day to know that we atill have good people and customer service in this country
hey thanx for a free coffee while waiting in line )) that really helps
Excellent experience at this establishment (#506). Staff here provide excellent service and they are super friendly and helpful. Thanks again for the fantastic service.
By far the best customer service I've experienced!, the owners and their team were extremely helpful and friendly. I refuse to ship anywhere else! A++++ customer service!
Very helpful staff
I have shipped many many parcels there without any problems. They have always been friendly to me. I live exactly 1 hour away and it's perfect to save me some money on shipping fees. Thank you for this service UPS!
Constantly poor service. It takes a pathetic amount of my time and energy in order to have a package delivered/received, UPS staff don't attempt to deliver but claim to, and I seem to have no forum or number to complain. Wouldn't recommend to ANYONE.
This UPS store has yet to disappoint. The staff is quick and friendly. Didn’t know they provided a boxing service (if you don’t have a box to fit what you need to send, they will box it for you for a fee). This came very handy during Christmas time! Great work.
I just want to express my sincere gratitude to Anna! She was so nice to show me around the store and help with the right PO box for my needs. It sure is a pleasure to talk to such caring person!
Ship Hundreds of product never again will i use ups 5/5 there are other mailing services....
I've always had prompt friendly service. Have a post office box there that is addressed like an apartment for online shopping deliveries. Works great.
Very friendly staff, Very knowledgeable and helpful. went out of their way to help with a file format error when trying to print labels. Very Appreciated.
May 06, 2014 Sunny and his team are still doing impressive work. Now they print T-Shirts. The quality is great. Of course I expected good quality but the shirts he uses are better than the standard shirt and the printing has just as high quality. Thanks Sunny! April 2013 Thanks you very much to Sunny and his team. I called them for a quote on some printing that I needed done for my business. The people at this store were very quick to respond to my request. I wasn't looking for the cheapest quote, but I was looking for quality service and someone who would take the time to understand what I was after. To my pleasant surprise, the service I received was beyond what I expected, the price was by far the lowest of anything I had gotten elsewhere and to top it off the paper quality was a higher grade than I thought it would be. I look forward to working with Sunny and his crew in the future and will be recommending him to other businesses that I know. Thanks guys. Keep up the great work.
Excellent customer service and great response time. Shreya was very amazing, she went above and beyond to help me.
Super helpful and understanding. These two ladies went above and beyond to help me get my gifts shipped back to the US. Couldn't ask for better service!
Unfortunately this place has changed. I have been a customer here for 10 years. Last 3 print orders were wrong and not what we asked for. No credit or resolution provided when we brought this to their attention.
Good and friendly staff. I was very pleased with the fact that quickly and qualitatively helped to solve the problem. Thank you)
Always very quick to process and support drop-off shipping needs. Thank you!
Nice staff and pricing. Fills up all your shipping and printing needs.
Customer's service Fantastic. Staff friendly and courteous and patient. I think this is my favourite UPS Store so far
Great place!
We use this UPS store as our commercial address for receiving goods. We find the costs of this service reasonable and the owner, Bin is helpful, prompt and courteous. Would highly recommend this to a home-based business where you are not interacting with clients.
Better than the Corporate Center. The Corporate Center lost my last package -- refused any compensation, no apology, no nothing.
Excellent service, friendly and helpful staff. Highly recommended.
Worst customer service ever.
I've been pretty loyal to this location and franchisee owners for almost 2 years now, using their mailbox rental service. I travel a lot for my business and their has been a few times where I've been late in paying my renewal mailbox fee - which I always pay, when I'm not out of the country. My recent visit to pickup my mail, I noticed they had held back my mail because I have not been in to renew my mailbox since the first renewal of April 30th (as I was out of the country for a few months). I had explained to them I will be back within a week to settle up, (I actually went in today, 2 weeks later, as I have an extremely busy demanding business) and they refused to give me my pay until I renewed. I was pretty calm and I asked nicely if they would make an exception - based on my loyalty and history - they denied me. Now, I was pretty diplomatic and walked out, however I was pretty disappointed. I could have been an ASS and argued the fact that them holding my mail is actually not only illegal, but fraudulent, regardless what agreement is in place - they need to look this up with Canada Post! I renewed my mailbox today - however, I urge everyone, if you want a better service for mailbox rentals, go to an authorized Canada Post mailbox rental such as Shoppers Drugmart - I will be taken my business there when my agreement is up in November. Pretty disappointing that the owners do not understand what loyalty is and I could have unleashed a serious legal and fraudulent case against them! My name is visible, so if the owners see this, they know who I am! P.S. Don't get me wrong, does not make it right that I was late on my renewal, it was a legitimate reason - they should have been a little more understanding considering my history with them.
Thanks for color print
Ups is a nightmare period to deal with, this location tried to make me buy a box in order to get my package. A complete attempted rip off
Best Services, highly recommended.
Fast and Friendly Service!
Anna and Jay are always helping us out by getting short run prints ready fast and looking great! Pleasure to deal with!
Quick and easy.... friendly staff...nice atmosphere
Very professional people who value the customer.
Quick and nice service, with affordable prices and friendly staff
Jody helped us out at the last minute. She was super helpful and nice. Will be coming back for any shipping and business services.
I come here weekly to drop off packages. Staff is courteous, professional and welcoming. Their very personable and engage well with their customers.
Jess and staff at the UPS Store in Bemidji are awesome. Thank you for providing friendly, professional and thorough service!
DANGEROUS!!! My experience over the years has been excellent. However, It is true that the security is non-existent because ID of the pickup person is not checked. Anyone can find a name on the UPS website and steal the package/envelope. UPS - PLEASE check ID..
worst curriers! very disappointed Purolator lost the contract to a Cab company! deliver parts to the wrong places and will not correct their mistakes! spent 2 hours sorting out a delivery to the wrong address and in the end had to go pick it up myself! Not the service we paid for! Purolator always corrected it if they messed up! and the deliveries were always on time and the same everyday! if no stars was an option, i'd pick 0 stars!
Professional, Great quality with lower price and high efficiency. Everything was done on time. Would definity recommend and use their services again!
Very unpleasant tall blonde horrible service would have said something but I had just gotten off of work didn't want to deal with any more drama apparently neither did she stay away for your own sake
Great place to go when you need something done quick.
Thank God for the internet )) It took me really 2 mins to find this place online. We did some wide format scannin at this UPS store for some old newspapers and other collectables.. It all worked out amazing!
Great service and community member.
We always get our work bulk printing done from Nidhi and their team. Our neighbourhood group has been coming here for years and they are always so kind, helpful, and community-oriented! I would definitely recommend them to anyone!
Amazing service! I went to send out my wedding invitations, a few days later they told me there was a problem with the postage and they offered to stamp all 120 envelopes for me as i live an hour away. That's going above and beyond! Thank you so so much!!
Purchased couple of printer cartridges there, best price! Will also get some for my office!
You can not get any better service than here, staff is attentive, reliable and always happy to help. Quick and reliable service what else to ask for, as well as their great products and services (printing, finishing, etc...).
BEST UPS IVE EVER BEEN TO. First time I dropped off a package here last week and the service was AMAZING. The lady/rep saw me grabbing my packages from my car and was kind enough to help open the door for me as I approached the store. My packages weren't even heavy nor was I struggling. was greeted nicely and was very polite. I wouldn't mind driving an extra 10 mins to this UPS store. Hoping the service and kindness doesn't change. Keep up the great work.
Needed to send a parcel overnight, the gal helping me was friendly and patient with my questions. Very efficient, will definitely use their services again.
Excellent fast service.
(Translated) Very good, and easy (Original) Muy buena, y fácil
Fast service
If I could give this zero stars I would. I have never in my life had such a terrible experience with a business before. The man working who claimed to be the owner refused to check and see if my parcel was at his location because the slip of paper left on my door stated it was delivered to the colborne st location but when I went to that location there was a notice on their door stating they had permanently closed their location and all parcels were sent to the king George location. I called the king George location prior to driving across town to confirm it was there and the rude man refused to look up my information to tell me if it was there. I drove there anyway hoping he would be a little more helpful which he was not. I was trying to explain to him how the other location closed and what the notice said and he turned his back to me and started doing other stuff. I asked him to please look at me when I was talking as he was being very rude and he got right in my face and screamed at me to leave his store. I have never experienced something like that before. I could not believe he refused to help me. I ended contacting the head office and the company shipping my parcel and they confirmed my parcel was in fact redirected to the king George location. It was at the store when I was there trying to pick it up and the owner refused to look for it. I had to pay more money to have it sent to another location in Paris just so I didn't have to go back to that store.
Very friendly staff and great location , I have used them for over a year and would highly recommend give them a try for yourself .
Got a slip that my package arrived and was brought to this location. Got the slip around 12pm on Monday- the slip says I can’t pick up my package til 1pm the next weekday. I go at 1:15 and the man says after 5. Why do I need to wait over 24 hours to pick up a package that should already be here. Disappointed and the man didn’t want want to help or answer questions.
Great, can't say enough good things about the service, knowledgeable employees! They get the job done quickly and right the first time. Thank u
Very friendly and helpful
I like this place! Even tho the store was pretty busy, when i came in, manager came out from behind the counter and helped me, cos I was so lost )) Wasnt sure what I wanted or what will look good.. Got 2 rollup stands for graduation party, they look cool!
Thank you guys for amazing looking canvas prints!! those completely changed the look of my living room, my family photos now look like real paintings, and the hallway is like a museum now, full of art pieces ))
Jodie helped my husband Dean today with Commissioner of Oath services and she was efficient and so friendly. We will be back.
Great service! Came into the store to get some business cards designed and printed. The gentleman working there was able to recognize my needs and provided me with multiple designs to choose from. Quick turn around time and a great price! I'd highly recommend this location for all your printing needs.
Great service. We had a large number of packages and no way to transport them to the store. They came to our residence twice, once to measure the packages and once to affix the shipping labels. They also arranged the UPS pickup from our residence. We received a sizable volume discount. Highly recommended.
Very friendly and helpful great experience
Great place to do business Bill Brown is get to do business with Great location on Celtic Dr
Was glad to find UPS store at Winnipeg Square! I think its a great location for business like this
excellent service
Always friendly and willing to help. Highly recommend Darryl and his staff for your business needs
Very friendly ,courteous and helpful.
I needed a commissioner of oaths to witness service of a document to send back to my lawyer, and Jodie was super friendly and an amazing help! Saved me finding the time to drive all the way to the south end to sign with my lawyer, and the cost it would have been with the lawyer! Highly recommended!!!
UPS Store 82, Ankit and Staff are Fabulous! We had a time senstive task in shipping fragile computer parts to our client in the States, We truly were not sure who we could get that was affordable and understood our needs. We called UPS Store 82 and we were blessed with getting Ankit! He went above and beyond to make sure we received the most amazing customer service, attention to detail and fully executed our shipment 100% successfully to our client. The value was over 12K and the expertise he displayed in every single question we asked I felt we were in total good Hands. We here at All Blue Solutions a derivative of IBM most definatley recommend UPS Store 82 for ALL your shipping cross border Needs!! They truly made us look so good to our Client!! THANK YOU ANKIT!! You and your team are Fabulous!! Christina and Des McNamee, All Blue Solutions Inc...
Unfortunately this UPS store is the one closest to my house. I frequent it about once a week. The guy with the long hair is always rude and unfriendly, like he's mad at the world. Customer service is not his strength!! I much prefer the downtown Redmond location, where they are always friendly and you are greeted with a smile, it makes a world of difference.
Never use UPS. They have zero customer service at all. Good luck trying to speak with someone regarding your package that has been held for 5 days for no reason at all. My package was also shipping from Richmond to Burnaby and it took over two weeks to come. The company is trash.
My experience with UPS Bemidji has been very good. Delivery on time if not before and packages in good shape.
I am so upset!!! I sent a package on December 22/18 from Lethbridge Alberta to Needles CA. Not only did it take 18 days to get there and was scanned 25 times. When it finally got there today it was in pieces. :-( . This was a sharing plate for my mom. I wrapped it in so much bubble wrap to insure it got there safe that they charged me $48.38 I even asked the girl at the desk to please mark it with FRAGILE!! Mom said she didn't. Very disappointing!!!!!
I would like to see you take your employee and customer health and safety seriously. The store has one small plexiglass barrier and it's not at the cash desk that I've ever been served at. No masks are worn even in close distance. There is not adequate space for physical distancing.
Jodie went above and beyond to help me with commissioning some documents. She met me on my time to ensure it got done when needed. Her and her staff give exceptional service from courier services, printing and more! Thank you for being so accommodating!
If I could give 0 star to UPS, I would. They lost my cheque that I paid express next day service with tracking number. I trusted UPS and chose to pay extra so that the cheque gets to the financing company on time. I have gone back and forth over the phone worrying if the cheque gets in wrong hands. In the end, I paid penalties because of their poor service. The manager here was not that of a help either. I am never going back, would prefer Canada Post as it is more secure and cost-effective. THANKS UPS.
My order did not make it to its destination on time(paid for express). Will be 2 days late. Legal documents that had to be there. Store/manager take no responsibility. Frustrating.
Garry and his wonderful team have helped Sue and I at Brushcuts from day one, handbook, flyers, business cards, banners for shows, beautiful colour, on time every time and service that is rare today. I can't say enough about these grand people!
Great place for printing large presentations. Customer service and print quality are outstanding. They've never let me down!
I do a lot of printing business here, they're awesome and super professional.
They were great. Very professional and quick to respond. We had yearbooks printed and bound. The students loved them. The turnaround time was quick. Staff is very knowledgeable, helpful and very friendly.
Delivery driver (or drivers) has never actually attempted delivery through the course of multiple deliveries over a year + high brokerage fees. Pleasant staff otherwise though. Have had the exact same runaround as user +Heath Ryerse
Friendly helpful staff. Convenient location.
This is my go-to place for business cards! Always good prices and a great quality product
Great great service ran by even better management. Not to mention Jess is a rockstar!
Horus, I am very sorry to hear about the service that you received from UPS. Unfortunately you have written a review for our store which is not directly responsible for the local deliveries. The Customer Service Centre where your parcel was delivered from is located at 31 Dussek Street in Belleville. I suggest you speak to those individuals about the service that you received. We apologize again for the confusion and wish you the best, The UPS Store # 346 Staff.
Good shipping experience. People were very helpful!
Pretty expensive just to scan a goddam document
Came here when they were supposed to open at 9am and no one was there to open the shop. Waited 30 min and I had to think hard if it was a holiday but it wasn't. Won't ever be coming back here since it is a waste of time.
We have relied on the UPS store for a number of years in support of our business for shipping and printing. They have always performed extremely well and have regularly gone above and beyond. Professional and friendly.
Nice customer service and high efficiency of printing with lower price. It is a good place for high volume of printing requirements.
Polite and helpful young lady. Clean surroundings.
I highly recommend going any day but Wednesday when Jason is working he’s the best!
Good day everyone! Dmitriy asked if i can leave a review while in line, well to tell you the truth here I dont even mind waiting! Always friendly people, owners really care about all customers. Wish you all the best and Happy Holidays!
Great Customer service done by Adil and Ashika. Very Friendly and polite crew.
Customer service was very kind but while I was returning books a while back they failed to explain to us how much their boxes costed and just grabbed some boxes off the shelf and stated these were the correct size for our packages. Then we had to pay over 35 dollars worth of boxes unknowingly until they brought us to the cash register and all of the books were already packaged. Their customer service was very kind but should work on their communication of prices.
The hours say 9am they open I sat there till 930 with my new born in the car and no one is there to open the store after I already went to the one in stow that is no longer there hopefully Cuyahoga falls location is open
I went there this week and what an amazing group, I had an issue with a project I was doing and I went to a few other places and they wouldn't even look at my files much less help me. The girl took the time to open the file and help me get it printed for my presentation I had that afternoon. She even suggested a few things and let me tell ya the presentation looked amazing with their recommendations. I will be going to The UPS Store from now on hands down.
Just rented a po box there for online orders. Did everything via email, employees respond within 1 h. (in minutes sometimes!) very convinient, counting me being in US!
First time going there. Was fine.
Awesome place where awesome staff helps. It was an amazing experience the way the staff lady helped me at last moment.
Excellent customer service and very knowledgeable and experienced staff. The graphics design, print and mail distribution services available made launching my business campaign very easy.
Great and friendly stuff!
I was very glad I chose this service to print my business cards. No delays, friendly workers and employments, fast shipping.
Best staff. All are very gentle and polite. Great customer service
Top service. Thanks a lot!
Quality Products,Dynamite Service ,So Pleasant makes you want to be a Regular customer from years to come ,I won't go anywhere else !!!!!!!
Very good deal on business cards! ordered in the morning on Thursday and got it delivered to our office the same day by the end of the day - that is just great!
Great place for custom packing and shipping. Folks nice to deal with.
They Try very hard. They got what I needed done.
Very friendly, quick and professional service.
I am very pleased! Thanks for making it easy, i dint even have to go anywhere, just sent and email with what i needed to be printed and got it done and delivered to my office!
$5.65 for a single side black and white printout!! Are you kidding? I went for a printout there and one employee asked me to use the computer and follow the instructions displayed on the wall. As I was following all the instructions displayed another employee came and asked me to send the documents to their store email and he can get the print out for me. Then I thought ok...he’s trying to help me. I did what he asked for and he got me the printout I was holding a quarter dollar thinking that it’s going to be 0.20 for a page which was clearly displayed on the wall near the printer. But he gave me a receipt of $5.65 I was really shocked to see that. Last week my husband went and took printout from the same store for just $2.60 more than 20 sheets. When I asked him why this much? So his explanation was how much ever we take printout it’s $5.65 it doesn’t matter 1 copy or more? Then get me 100 copies. I’m new to this place and I didn’t want to argue. The first impression itself is bad. Are you guys fooling the people?
Busy.... But safe!!
Bob makes this store different than other locations and stores. He is not only super friendly, humorous, and proficient but most importantly he cares about you and the service. This is the store to go to.
We had ordered new style business cards here last week. the owner asked if I could post a review.., sure glad to! We really appreciate the service here and the great deal we always get. But this sale they have on business cards is just something special!! Be sure to make it here before the end of the month ))
Great place, nice people!
Excellent courteous friendly service!
Always happy to do business with that UPS. Great, friendly service. Thank you.
This store is a failure to the company name and a very toxic environment that breeds workplace rights issues and much more. If you go back and look at any of the recent reviews (within the last 3 years) you will see one reoccurring theme and that is Bob. He has been mentioned in an instant where he is said to have pulled a knife on a customer. This was ignored and justified by the owners as a misunderstanding and that he was using the knife to point at something..... other comments of him being rude many of which are gone because the owners made deals with upset customers giving them free services in exchange for deleting reviews. It's not just the terrible customer service and lack of accountability if you happen to have packages sent here or send packages from here you are taking a great risk. Packages are frequently lost and damaged and I have even witnessed a time where a mail box holder had a paycheck in the mail opened up. Be careful where you go and don't let this terrible hazard of a franchise be the reason for not liking the ups store or ups in general because this is a sad exception in the franchise and can be easily avoided. The business at this location is almost non existent for good reason. Sadly
Everyone is always friendly and very helpful, I needed a commissionaire of oaths for some paperwork; Jodi was very accommodating, we were able to get in to she her right away.
what?! this is a UPS?! If you need any services through UPS do not go to this location. Absolutely the worst customer service ever. If it gets in the way of getting something done not being nice matters! We use UPS services weekly in another city and went to this store because of our great experiences with UPS in that other city. Instead of dealing with this employees horrible customer service we left, called our home city UPS, got all the info we needed and went to the Kingston UPS depot on John Counter to mail. Although it opens at 4pm trust me go there instead!
this is not my first time visiting this ups store, good service as always, good people, always offer free coffee and cookies or snacks!
Disappointed with this place. A man helped me fax some paper work. I paid then left. Unfortunately I got a call from the place I was faxing paper work too that a sheet was missing. So I had to drive back to the store and let the man know a sheet was missed when he faxed it. He went ahead and faxed the missing sheet. Then asked me AGAIN how I was going to pay. I told him I wasn't paying again because he missed some of the paper work. He mumbled under his breath and made a face. Why should I pay TWICE because YOU missed a sheet. Get real!
Avoid UPS! Had nothing but troubles with them for years. Customer service is elusive, and the whole organization seems to have forgotten that the goal is to deliver packages and aurally receive them! The drivers constantly seem to skip delivery attempts and send the packages directly to the stores. The same stores that have terrible hours. Couple the with misdirected notices, outdated computer systems, confusing website and on it goes. What had brown done for you lately? Not much!
I like it how they have postal services and a lot of print options under one roof setup! very convinient and easy to order!
Always saw there lots of people thru the window, was wondering whats going on, stopped by Friday to print some work papers and let me tell: holidays are not over yet )) People are sending gift/packages internationally, staff is very knowlegable and helpful, chocolates everywhere... It was actually fun, wouldnt expect that from a UPS store ))
Had a great experience working with new management at UPS store Campbell river. I was looking some opinions for printing menu and business cards. They provide excellence service with reliable price. Owner is very pleased to meet everyone requirements. He is the best with great professional skills. All the best Sebastian.
Girl at the counter claimed my package wasn’t there without even checking my tracking number. She refused to help me and pretended that the pickup point wasn’t the stores number (506) because it was attached to my home address. This was about 10 minutes to close so I’m SURE she just wanted to closeup and run home. Absolutely shameful customer service. Now I don’t know where my package is or if someone stole it off a truck or something. Won’t be using UPS for any future business.
The lady working at the store this morning contributed to my ongoing negative experience with UPS. There were a few things she did that demonstrated poor customer service skills. The worst one was speaking down to me when I asked for help.
The older gentleman is somewhat polite to me when I’m in, but the young girl with the long dark hair, is very ignorant and not polite or friendly at all. I miss Gary and his crew!!! Switched my services to Staples!!!
Five stars for the St. Albert UPS Store. I took a few printing projects over to Jodie and her staff that were time sensitive. They were knowledgeable, prompt, the prices were very reasonable and they showed excellent attention to detail! I highly recommend St. Albert UPS Store for all your printing and office needs.
Great service. Very helpful and works with you do get what ever you need done. I recommend them to anyone looking for a great place to ship or get fingerprint work done.
After many years and many comments by customers, the owner still did not correct the opening hours online. Lazy and unprofessional
Great service and super friendly!
(Translated) month ago Horrible customer service. (Original) mês atrás Horrible customer service.
There should be a UPS store nearby but I choose to go to Vam Askari’s for their excellent professional services. Vam and his assistant Saba offer excellent service. They are warm and welcoming, helpful and most patient. They zero in on their customers’needs and requests and provide them with options and prices. They go the extra mile to ensure satisfaction. I first went to UPS Store # 59 for passport photos. I am a returning customer.
This UPS location goes above and beyond for all my shipping needs. I also use their location for a PO box. Cheryl is extremely knowledgeable and does everything in her power to ensure great customer service. I highly recommend this location.
Raj and his wife, Mona, are absolute life savers!! They went above and beyond to pick up and ship much needed flooring from NB to PEI. They have saved us so much time and money on the completion of our Reno’s. I highly recommend this UPS to anyone in the Moncton area as they both genuinely care about their customers. The communication was excellent and they even took the time to bubble wrap our package so it would not be damaged. Thanks again guys!
The young man at the store yesterday was not having a great day. There were 3 customers in the store when I arrived yesterday and he was on the phone AND the debit machine was down. When he was able to get to me, I could tell he was feeling a little overwhelmed but despite this, he went above and beyond for me and I truly appreciated it. High five!
Very friendly and great service. Jodie is great. She was able to help me get documents signed. Was easy to schedule a time with her. She even contacted me when her schedule opened up if I wanted to meet her earlier. She was on time, knowledgeable, respectful. Thank you again Jodie for your help.
Quick service
Called this UPS store to just get some information about a phone call I had received from UPS and the woman I spoke to on the phone seemed all she wanted to do was get off the phone and was short with me and somewhat rude.
Beware store was not open at 1pm on a Sunday even though say open till 3pm. False advertising and wasted my time.
I needed my books shipped to me in Saskatchewan somewhat desperately and the owner went an extra mile to make it possible. Good people! I couldnt be more greatful. Thank you.
I had always had prompt, professional and friendly service at the UPS Store 506. Great ownership and staff. Highly recommended.
We are always pleased with the service and selection at the UPS store on McLeod Road. Sunny and Shiloh and staff are always pleasant and professional. They always have what we need for our business, and they are great supporters of Rotary in the community.
The service is fast and efficient. Quality work done in a friendly and respectful manner.
I arrived right after closing time and still was let in to be assisted. I wish I got the name of who helped me because I’m so happy about it! Great customer service and he didn’t make me feel like a bother
Thank you for the tour Dmitriy, im so surprized the UPS store can do all of that printing )) Will be coming by in a few weeks for those invitations we discussed
Learn how to ring a door bell or knock it's not very hard I know the drivers hate how hard their is ahahah ups is a joke why does anyone use them take your made up charges and fees and shove them up your....
Just good service! Keep it up!
BE CAREFUL WHEN SHIPPING YOUR FISH FROM HERE! I usually don't give bad reviews, but we just lost our salmon that was processed and shipped from High Tide Seafood through this UPS store and want to warn others of the problem that we experienced. We were never told from our fishing guide at Coastal Wildnerness Adventures, High Tide Seafoods, or the UPS store that there are NO Guarantees when shipping your fish. They charged us for processing and shipping, on top of the $2800 for the trip itself and because of the FDA our fish was pulled and not properly cared for, which completely ruined it. When it arrived it was immediately opened and the temps were 51 & 56 F degrees. They had held my fish back in their store until the end of our trip. When I called to have it shipped the girl at High Tide had no idea of what she was doing and said that Sandra the owner would call me, I never heard back from her. I called again a few days later - left a message, NO response again. Then my husband called and they answered - they still didn't know what to tell us about the status and said that Sandra would call us back... you guessed it, NEVER heard from her. Although, we did get a call from Gary at UPS store that shipped it and they were the ones that told us that the FDA held it up in transit. The UPS warehouse had in California for 2 days, without properly caring for it. UPS suggested to call the UPS store for a reimbursement. When I called and talked with Gary about at the very least getting compensated for the issue, they said there was nothing that they could do for me. Which is ridiculous - I own a business you can compensate customers, it was the least they could of done because they don't warn you about the possibility of this happening. Don't ship your fish from these people - they don't care about you or your shipment. If you lose your fish due to FDA inspection - You will not be compensated for your loss and as a "tourist fisherman" you probably paid about $80 a pound. If we would of known about this, we would of processed and flash frozen it and cared for it ourselves and brought it home on the plane.
Amazing and top notch customer service at this location. I always go to this location to ship my packages, they are always willing to help.
I’m not usually the one to write reviews, but these employees need to be appreciated. I was panicking and needed to file some paper urgently around their closing time. But they stayed longer just to help me out.m Really appreciate your help guys.
Very poor. Should hire drivers who can read. I didn't waste my time typing out special instructins on where to drop my parcel read dammit. Any other job you would of been fired but nope calling the office and they don't understand English. Talking to a person is like talking to the damn recording.
What service. No other store was able to help us out and these men worked overtime to help us out of a pinch. Great services and all with a smile. I would recommend this store to everyone
One if the best ups now. New ownership care to customers so much. I went there for taking photos for my Id and mostly go there because of shipping my stuff. New owners are most professional and helpful.
Waited for 15 minutes while the service person played around helping someone design something on the computer. She acknowledged me but didnt help..I was only there to pick up a parcel. The parcel was to be delivered yesterday and I got notification that it was...but no one came to the house that day...I have cameras..so I'm a little.choked when I'm told my parcel isnt ready for pick up for 2 more days.
Always polite and efficient.
My hubby got here personilized invitstions for our babyshower, they look amazing, bright colors and they printed our pisctures and guest names... Next thing i need, will come back to this store for sure ))
Great service at this location and very helpful with my return, thank you!
Are you serious? You close at 7 and you leave at 6:20 for 20 minutes ?! I get that the owner could be alone and needed something but this is sub par.
Fast and friendly
My new favourite UPS location. Friendly staff Casey Hiebert helped with what I needed to ship a package across Canada. People in St. Albert go here :-)
Service was great, let's hope delivery is also. A little expensive.
This UPS store location provides great customer service. The team at this store is super friendly and incredibly helpful. I typically fulfill large corporate shipping orders and this team takes care of its with patience and efficiency. I drive out of my way to come to this location. Highly recommended.
UPS has never been easy to deal with. Deliveries are lost. Deliveries are late. Changes are impossible. DHL and Fedex, especially in Kelowna, are MUCH better options.
Jodie was great. I had my documents signed by her. She was friendly, fast and efficient. I highly recommend.
I needed a quick print job,and Garry and his team delivered outstanding service. I will use them again.
Extremely efficient UPS store. In and out in seconds!
I love these guys! They provide exactly what I really need. I run a small business and need lots of random office help. Not only do they keep a knowledgeable staff & good paper in the copy machine but they are funny (and occasionally therapeutic...) Wonderful!
Kevin was very nice and polite. ordered personal postcards for my family for our reunion, they will be thrilled ))
Drove from out of town. Was in a panic to drop off a parcel. Made it with 15 minutes to spare. Oh wait closed already. 618 nice. I guess you should call first to see if they're open.
Jobs get done very fast with a great custom service. We have been going to them for all of our print needs for a while now and aren't even considering switching. Highly recommend.
Christmas is just around the corner!! Just love this holiday mood )) Thank you guys and the UPS store for helping me with some last minute gift shipping for my friends! Expedited shipping saved the day!
Hello. I have been going to this UPS Store #140 for everything shipping related, as well as for photocopying things.. They have friendly, efficient and fantastic service and staff. All my packages have arrived to their destinations in perfect shape and without any issues at all. I highly recommend this UPS Store!
Good service good service
Jesse is wonderful! The store was super busy with the holidays and she still took extra time to help me get a package out the door. SO APPRECIATED!
The ladies here were so very very helpful to me the last 2 times there! They really know their stuff!!! I will totally recommend this location!!!
Great place to deal with . Always fast friendly service. Its always fun to go there and see the owners dog....a beautiful friendly dog that seems to lobe everyone. You can also pick up parcels, greeting cards and so mich more there.
Great Customer service. Amazing staff.
Been dropping off amazon returns here for about a year now, no problems fast, & easy. Just make sure you have everything you need before hand & you are set. Staff have been polite & accommodating.
If I could give this store 0 stars I would. Ignorant,rude and arrogant is the nicest way to describe the person who said he was the owner.
I've been dealing with Sonny for years and he does a great job. Always very accommodating
(Translated) I believe it is worth going there just for the owner of the place. Always kind and really friendly. The service is very good and my packages are always safe. (Original) Je crois que ça vaut la peine d'y aller juste pour le propriétaire de l'endroit. Toujours gentil et vraiment sympathique. Le service est très bon et mes colis sont toujours en sécurité.
It's easy to recommend working with Shiloh and his team at UPS Store #192. Professional, personable, friendly, and incredibly easy to work with! Shiloh takes the time to listen to what you're looking for and goes above and beyond to make sure you are 110% satisfied. As a new business owner it can get a little overwhelming as you dive into new concepts and ideas - Shiloh turned the experience from stressful to incredibly enjoyable. I can't thank you and your team enough!!
My wife has an ecommerce site and the owner showed me how to package our shipments and how to get boxes for the best price. She gave this info to me for free even though they weren't making revenue off of me. I go out of my way to use this location and their Kirkland location whenever I have printing needs. Great service and high honesty. Worth the extra drive.
I loved UPS cuz every store I went to the staff are awesome, helpful and friendly! Therefore, I got shocked by the snobby and impatient attitude of one chubby associate at this location last week. I think this guy and this store definitely are bad representation of UPS name.
Atari provided great customer service!!
Was having a problem printing a pdf file. These people went out of there way to service me and made sure the problem was fixed before I left. Not understanding some of the negative reviews. Are you sure that you are writing a review on the right business?
It was great, lady that works there was so efficient and working so hard. Most pleasant person I've met since all this covid started.
Excellent staff. All smiles and respectful. Don’t bother going to any other location - best one!
I recently opened up a new mailbox here. It's a family owned business. So far, I've had great customer service. Very impressed. Store looks clean and tidy. Keep up the good work! Some Yelp reviews mentioned charging for sealing tape for packages, but even USPS charges for that.
One of the best print shops in town! Business cards done in 24 hours, now thats what I call business!!! Thank you guys
I love this store, friendly, helpful, and always nice. Thank you! I wonder on the bad reviews......was the reviewer confused on which store, I've had a hard time believing it was that store. And the other with a bad review.... I am always shocked at the cost of services. When I'm shopping, I always ask my options, and I am surprised at the expense, but it is the way it is. It is the cost of running a business and paying employees. You need to ask AND not be upset with the business for charging you what is needed to keep their business running. If people only knew what small business must contend with in the layers of taxes they pay, the costs and fees at every angle, you would have a different attitude. Are you aware that small business pays the bulk of the taxes for that community! They have expenses that are astronomical, and seem very unfair. So next time you slam a small business for charging too much, stop and think. You want to be angry, try WalMart for doubling and tripling many of their items in this last year. Yes, and it is outrageous! And much of those items are things that low income people tend to buy. That is simply greed on the part of Walmart. And SDGE for some of the most outrageous fees in the country. So high that many cant run their AC, when it is miserable out. That is greed, plain and simple. One more please ....the people who provide tv services. The cost is prohibitive to many seniors that need the company and the entertainment. However, our supreme court, in it's ever so humble thoughts, requires that we give "cable" tv to felons, predators, and people on death row! Who do we suppose supports a law and lobbying group who would make this happen?! Greed, greed. Let's put our energy and complaints where they deserve to be. Take the time to write a letter to Walmart, complain to the tv companies, and our representatives in Washington who allow the idea came to fruition that prisoners get cable tv!! The supreme court (I am not capitalizing because I am demonstrating the disgust I have for them in supporting these things) should hang their head in shame for propagating this greed. These dont happen in a vacuum, they are manifested by certain interests, lobbied for, and approved before ever going to the supreme court!! Who could think, that the tax dollars of a person who couldnt afford cable, would actually pay for a felon, to have cable?!!!! Let's put our bad energy where it is due. Thank you.
Lovely service and they have the best smelling hand sanitizer in St Albert!
Friendly and easy to work with
Very good and personalized Service
fantastic service, goes above and beyond
Recently had an item from Costco delivered to this store. It was a large fragile glass fireplace clearly marked which side should be up. When I entered the store it was leaning against a wall on its side. I commented that it was fragile and should be upright. They were very unfriendly to begin with and this simply made them worst like I had done something wrong. I asked for help to get it to the car and they simply pointed at a dolly and said help yourself. I did open the package when I got home and the glass was luckily not broken only because it was well packaged. The styrofoam inside was broken on the corners from being mishandles.
great employees, fast and easy. always let me in even if it's 1 or 2 min after closing time. I do all my Amazon returns here. not about to change.
Best services in terms of customer dealing
Fast and friendly service!
Typical ups store. Good service. Knowledgable staff. Charged me 4 dollars for printing off prepaid packing slips. Was told that its policy. Print your own labels at home.
Highly recommended! Very good customer service at this location. Warm and responsive staff, esp. during these uncertain and tough times. Thank you!
i go there a few times a month. Great service all the time!
The store was busy. I was reassured that they would be with me soon. They were very helpful and professional. I was sending gifts to CA for my granddaughter's birthday. I was advised the most economical way to send was in one box. Thanks for your valuable expertise.
Since the closing of the FedEx stores, I was looking for a full service print and business centre convenient and accessible to my needs. I appreciate the posItive and solution oriented mindset of staff to handle my tasks. Great trusted customer service with a professional and positive attitude. Great competitive international shipping options too.
Good timing for delivering shopping items.
Shirin helped me with the couriering of 18 packages. She was very efficient and very helpful. I have had prior dealings with UPS #192 , all of which have been excellent. I highly recommend this store.
Two mornings in a row I was there at the posted opening time of 9am. Both times I waited 20 minutes plus before having to leave because nobody had showed up. If you can't get to work by 9am then change your posted hours! Better yet, how about you show up a few minutes early like the rest of the working world.
Friendly staff! Great service
I use this location on a regular basis, the customer service is excellent. Anna is especially helpful, very efficient and a pleasure to do business with.
Employee was slower then canada post
The service and expediency of delivery I receive is beyond even my expectations. This UPS store even delivered for me when I gave them a very limited timeline to do so. This UPS store is my ONLY choice for delivery.
This store is my new place for business cards. Fast, easy to order, great pring quality, thaka for a good job on each order,
Have used store 140 for many printing jobs. They are great to work with and have a very quick turn around time. Very accommodating on last minute orders and print quality is great!
The staff at the Kent store could not have been more patient and kind to me each time I am there.
I havent hap pictures printed in like forever )) But needed to print some and send to my siblings. Got a great quality prints and done fast! Thanks for a good service!
Just got our pictures form last game printed on canvas! Looks great! Go Jets Go!!! Woohoo!!
The guy that was in working on Saturday was unbelievable. I had an email from ups with an attempted delivery, but the driver left no slip so I didn’t know where it was going to end up. I was out running errands and thought I’d pop in and show the email and see if it was brought there or if he knew what the next step would be. Big mistake. He was so rude. Wouldn’t even take my name and check the system to humour me. Just told me the email tells me what I need to know. Yet it told me nothing. Lol. Just had an attitude as though I was just bothering him. Here it is Thursday, still no idea where my package is. Thanks for the help ????
Great teamwork! Everyone at the store, including owner, showed their support and helped with our project. I was looking for a one-stop-shop to do all of our office prints and project supplies, and this UPS Store is the place to go!
Nice staff. Super friendly. Got everything done quickly and efficiently
Sent a file to be printed AFTER calling and confirming a pick-up time. Arrived there and it was NOT ready or started. Owner then prints it the WRONG WAY . Have to wait for it to printed the right way. Absolutely livid.
This UPS store is my go to place when I need anything printed for my work. I always get fast and cost effective quotes which helps when you have to provide more than one for approval from the boss. Great place that I always feel welcomed to!
I had a very unique problem and the staff went above and beyond to help me out.
The staff and owner at this store are the most amazing bunch of people to deal with! Professional, happy, willing to go the extra mile and the best part is that they do not act like “gestapo” like so many other stores are doing. You can walk in, feel like a human being, see their smiles and have a real conversation! For the other negative reviewer, maybe stay home and quit bothering those of us that want our lives back! Again...this store is to be applauded and thank you so much for all that you do!
Horrible service. For over seven days have been told my package coming that day, for them to change the date to the next day. And come to find out from a UPS employee in customer service that it hasn’t even been unloaded off the shipping truck yet. Talk about getting jerked around. Don’t waste your money on UPS!
3rd opportunity to attend at this location. Staff continue to provide efficency of service, professionalism, knowledge and courtesy. Thank you
I have been so impressed by the consistent high level of service from Garry and his staff. On more than one occasion, they have truly gone beyond expectations to provide excellent customer service. They really seem to care about the quality of their work and especially their customers. I can't recommend them enough!
I had the owner Jodie serve as a Commissioner of Oaths for a solemn declaration I needed. She was warm, friendly, and quick - but thorough. Couldn't have asked for much more. I'm sure that must translate to the way she does business as well!
This is my go to place to get anything shipped. This is also my go to place to get pictures, awards etc mounted on "plak-it". You are always greeted with a warm smile. Their service is fast and efficient. This is not the closest UPS store to my house but I always drive the extra kilometers to this UPS store.
Not a good experience. Staff was very uninterested. Prices significantly HIGHER compared to other stores. AVOID THIS PLACE!!!!!!!!!! It also looks like a bunch of recent "fake reviews" were recently placed to over shadow some lower rated reviews, which shows what this store and staff is all about!
The staff was friendly, efficient and delivery was incredibly fast. Glassware arrived intact, and staff packed it for me. The coat was minimal, compared to other companies. C. B.
This store is awesome, employees are polite and knowledgeable .highly recommended
Very happy with service
Package shows delivered but they claim they don't have it. They don't return my phone calls and ignore my emails. Where is my package?? UPS confirmed it was delivered and accepted to your location during business hours!
The line up is always crazy long and they have now lost two of my packages. One was signed for by their worker, but never appeared on their online tracker. When it was finally found 4 weeks later, they made me pay for the entire 4 weeks of storage although I had tried to pick it up the week it arrived and I was sent away! It is too aggravating to deal with them, I will definitely be trying out the other place nearby that charges $5.00 no matter how long it takes to pick up. I love the idea, but they are too busy to keep up with demand so things go missing. It is no wonder, packages are stacked everywhere and accessible to everyone.
Adil the franchise owner was very helpful. Stayed late into his personal time for me to be able to pick up my package the day of delivery. Most stores would tell u to wait. Very friendly and professional staff! Will deffinetly have ongoing business with me and will recommend to anyone with printing faxing or shipping needs!
Very friendly.
Great service! Small store gets busy and they still have patience when needed. Love the super fast Amazon returns!
Best place to go for shipping, packaging, printing & office supplies. Friendly & knowledgable staff.
Took a prepaid package there to send some slippers back to Uggs....wasn’t until the next day when on vacation that I realized they NEVER gave me a tracking # or slip. Called after vacation and they had NO paper trail of anything and when referred to their 800#, their recording said “if you don’t have a tracking number, we can’t help you”. TERRIBLE experience, will NEVER use UPS again.
Wonderful staff at store 192! Customers are always welcomed with a smile!
As always have an amazing experience doing business with a very professional staff
Very helpful and pleasant young man the worked the counter and helped me with my returns!! It's so refreshing to get good service!
Very helpful, pleasant and knowledgeable. An extremely easy shipping process with their help.
We had a very good experience having invitations printed at this store. Tracey was very helpful and pleasant to deal with. Service was also very quick!
Very helpful and patient. I keep coming back to them for all my shipping needs
Helpful staff. I like this location very convenient for me. Check them out.
I WAS TWICE IN THIS STORE... THE PERSON WHO SERVED ME WAS ZAHIRA... SHE IS THE KINDNEST PERSON I EVER MET... SHE IS WORKING WITH PASION AND HAS LOTS of KNOWLEDGE...!
Wow what and amazing services.. I’m out of words the customer service The overall experience was outstanding.. amazing.. a big thank you to Arti and team .. your guys went out of your way to help us and I’m very thankful to you ..
Great customer service! Highly recommend
Amazing service by Donna, helped me make a custom game card for wedding proposal. Excellent service. Very helpful staff. Very reasonable prices. Can't say enough good things.
I wish I could have given it 0 stars but then I wouldn't be able to comment. I had such a bad experience with this store I had to get the police involved to get it resolved. As I don't want any repercussions from this I can't get into details what happened however, BE WARNED that if you have any issues with this store don't just take their word for it, look into it further.
Great service! They did my restaurant menus ! Did a great job!!
The most Anti-Gun, Anti Second ammendment store in bemidji... If you can use another store, DO!
Whenever I had to mail something or pick something up friendly professional,clean and fast service is always a great thing. Keep up the good work !!
Amazing customer service!
The staff here is soo supportive and polite. It's location and service made my work easier
I am very disappointed in my experience with Store 192. When my packages of flooring arrived, all 4 were damaged, 3 of them to the point of being completely unusable. I contacted Store 192 to inform them and they told me it was due to me declining additional packaging. I had arranged the shipment over the phone with the worker. I had originally requested the additional packaging as I had never seen the packages and needed them to arrive in good condition. He called back and informed me that the flooring was still in its original packages and that the additional packaging would be very costly. As a result I told him to send them as they were. When I reported the damage, Store 192 coordinated for a UPS driver to pick them up for inspection. The next time I heard anything was a few days later when Store 192 informed me that my damaged packages had arrived back at their store and that my claim had been denied. Now they want to charge me to have the packages shipped back or they will have them destroyed. I have no intention of dealing with this store again.
We needed to sign some paperwork and Jodie did a phenomenal job assisting us. She is very professional and pleasant. I will definitely stop by this office again.
I was in tues aug 4 in the AM to print some documents for my business, and the girl at the front counter was awful. Her service was incredibly unprofessional and rude. She was not pleasant to deal with, and as a young woman, could work on her attitude and customer service skills. Usually when I come in, the owner Rakesh helps me use the printer and does not charge me extra. On this day, I asked for help to this young woman, and she not only was very dismissive of my request, she said it would be extra charge to help me navigate a few buttons on the printer. I said this doesn’t usually happen where I get charged extra, but she over charged me anyways. I was appalled by the customer service by her, and this is not my first unpleasant interaction with her. She is not helpful and is rude to folks who need assistance. You should NOT be charging people who need your help! I hope this young woman gets a bit more training at her job as she is hurting the experience people get at your UPS store.
Very poor customer service they told me that they not able to give me confirmation of my drop off packages which is very wired due to some scanner they using all other location I have no issue getting the printed receipt of my packages and customer assistant called Danielle is very rude Very disappointed
The worker was kind and knew how to return my Amazon product. It's a good place!
Very helpful, seamlessly returned many items to Amazon very quickly
This location is the best UPS location in Cambridge. The staff are extremely friendly and sincere. They care about you and your package, and they have very competitive rates on large, heavy packages. Highly recommend this location for all your shipping needs.
Tom was extremely helpful with my cross-country shipping needs. He went above and beyond to pick up my boxes from my home (during COVID) and even re-packed my items to make sure they arrived safely. Thank you!!
Fabulous customer service, quick service and pretty much does everything you could ever need or want for your business! Highly recommend you make the drive to his store. You will not be disappointed.
Great service, always polite and ready to help. Highly recommend
always the customer comes first, Mike is an awesome manager and an outstanding people person. MJ is always there to help.
Visited ups 7000 mcleod about 20 minutes ago. Was waited on by Shiloh. On going in there was a line. The fantastic prompt courteous and happy service was enjoyed by all 10 of us. I recommend this store to all who are lucky to be living close enough to utilize it. The owner Sunny was as kind and courteous as Shiloh. Great team
the most helpful people u could ask for especially mr Adil Bintory
WORST UPS STORE EVER! THEY SPEAK BEHIND PEOPLE'S BACKS. DISRESPECTFUL, NEVER COMING BACK-GO TO A DIFFERENT LOCATION INSTEAD.
Excellent Customer Service, Great Prices and very professional staff. Highly Recommended!
Could not be more pleased with the service I received in store and time line of delivery. An affordable method to send a parcel ! First time customer but not the last for sure.
Maybe not the best shipping company to use if you don't need next day service or are internationally importing. Service is a bit below par and their brokerage fees are the highest in the business. Not bad for next day services within the country though. My .02$ after using most shipping companies for my businesses over the past decade and a half in the Okanagan.
The customer service is amazing!!! I went in very last minute to place a printing order for my wedding stationary with no design in mind. Aarti made sure that she found a design that fit my wedding theme and had everything done right on time. The service I received was above and beyond my expectation. I highly recommend UPS Store 506.
The driver that successfully delivered my parcel on Feb 13 at about 10:30 is one outstanding employee. I am 11 hours away and was able to let him into the building (phone is forwarded) and he even phoned back to say that it fit under my door. This is true customer service. I don't know who you are but THANK YOU.
Best Customer Service!
The staff are always super friendly and organized
I have had a mailbox here since 2015. I used to love this place and staff was relatively friendly. But now I work in the Montreal area and live in Bainsville. Getting to this UPS location is a massive detour. And I now hate going there : The staff has gotten cold stiff and dry and they keep excessively raising their rates, adding ridiculous fees and changing their rules. I will less likely renew my box as other options are available. So up to a year ago I would have given the place 4 or 5 stars but today, it only earns 2 stars.
I use this service regularly. They are always friendly and courteous. No problems with shipping. I wish they were open until 9pm.
I had to print off drawings for a course that I'm doing. The owner was so great to work with, he was so kind and relatable and just made experience great. I will definitely be using his store for other services in the future.
Good service, will be coming back soon. Dan
The staff here are really friendly. Probably the most friendly UPS location I've ever been to.
I work with Chris and the team for all aspects of print for my new local business. The staff are friendly, efficient and turn around time is so quick! The product turned out fantastic! Thank you!
Geoffrey is the man and I'm not scared to say the female owner is super beautiful. Sorry I know that's not very professional to say ,but it had to be said ????
I love this store. I have been going there for years. They are quick, helpful and entirely professional. Such very nice people too. I am grateful for the excellent service and genuine friendship.
Greatest people and customer service ever! Always available, always going the extra mile. Great people. Cheryl is the best. Can't give enough good reviews to this excellent service in Lethbridge.
We came here to pick up a package for a friend with an authorization letter and her ID as requested by the company. But the owners at the store were fairly rude and had no intention of helping us out by simply saying that they couldn’t let us take it. We then have to call the company customer service hotline and eventually the owners processed our request unhappily. They have the worst customer service and I would never recommend anyone to print stuffs here because they cost a minimum of $3!
I have been dealing with Sebastian at the UPS Store #215 for about a year now. I have taken 3 printing jobs into the store and not only has the quality of the finished product been excellent, Sebastian and his staff have gone out of their way to help in any way they could. Anyone wishing to have a quality printed product and positive, quality experience need look no further, UPS Store #215 is the best!!
Friendly, courteous and helpful on the daily when I am in the store.
Sebastian and his Team were very helpful with a last minute package delivery I required. They went out of there way to assist with ensuring the package made it out for overnight delivery and very clearly answered any questions I had as I was coming from Cortes Island. Would recommend.
The notary service here is horrible! Guy who helped was not only rude but also incompetent. We went to the UPS location in Kirkland (124th st) and that was so much better!
They are fantastic I have used their services for awhile and the short of it they are professional, great customer service, in a word, Awesome.
I have gotten to know everyone here now that I have a mailbox for my business here. They are very helpful and very friendly. They have been short staffed due to COVID but always go out of their way to help me.
Package was sent from Richmond b.c. 4/28/2020 arrived in kelowna b.c. 4/29/2020. Sat the rest of the week with delay messages sent daily, poorly managed and blaming their short comings on the epidemic, had packages thru canada post arrive from Ont on time and no need for excuses.
Always kind
Simply a good service! Mary at the counter was very nice )
They are awful. When they have been holding my package for a week. Contacted them to schedule pick up they never called back to schedule a time to pick it up. I contacted Amazon they then contacted ups they said I can pick it up now. I go there and doors are locked and people standing around like it isn't their job to get people their packages. No one talks to me until someone drives up. He got attitude I said they are holding my package and I need to pick it up. He said well are you sure its here. Have you tracked it? Hell yes I did. Its here. Y'all are just to lazy to deliver it. Calling it a "natural disaster." We got rain in the surrounding areas. If that's a natural disaster then y'all need to get priorities straight
Excellent customer service and very professional staff. It's a pleasure seeing Cheryl weekly as I pick up my packages from my mailbox! Keep up the good work!
Print quality is great! my new business cards look awesome! Thanx Mary for all your help!
Very quick and fast service. Recommend everyone to visit.
I left because of the way the owner was treating a customer. Such a shame that people are still being thrown out of stores for their beliefs. I left and went to a different UPS. Much more respectful and understanding. I would not recommend going to this branch.
Prompt professional service.
Good service and friendly staffs.High quality design and printing!
Our neighbour office told us about their promo for business cards, so we called, got all the info and a great offer 50% off! not sure if this is just for a first time customer or they have it for the whole week.., anyways, great price, now waiting for our order.
Im currently doing business with the ups store and the owner has veen pretty cool and understanding to my needs thumbs up from me!
Very friendly and professional staff! Awesome customer service
The staff here's simply amazing. I go to Canada Post, other Courier Services but the service here really stands out. They are humble, handles the customer very patiently, and help them out till the customer's satisified fully. I never feel being rushed here. We need more of this staff in the Customer Service sector. Highly recommend this place.
Casey was great and very helpful! Will be happy to have this as my go to UPS store.
Beyond exceptional customer service... such bright and brilliant folks there!
Now I understand why there is alway a line here - customer service is a key! This place got it!
I have been using this service for a few years and the staff have been very helpful. I am not tech savvy, but each and every time I show up I need help. Thank goodness for their willingness, and plesant personalities that I recieved. Their services are excellent.
Really pleased with the quality of the flyers!. Thank you very much!
The staff is very prompt and helping.. Best service
Amazing services
Please come in and see us! We're new owners and enthusiastic to help! We are open M-F 8am-6pm and Sat 9am-5pm. Our commitment to our community and customers is to serve them with the utmost respect and a smile!
Great people! Great service ! Jay is the man!
I have known Sunny (the owner) for a few years now. He is very personable and has always provided me with excellent service. He provides something which is hard to find these days - value. Not only is he consistently the lowest price (one time he wasn't and he matched the price anyway) but he also offers excellent quality. I have already recommended many business associates and friends to use Sunny and they have always been pleased. Jon
My experience was very satisfying. Tom, one of the employees, was kind and helpful. The overall of customer service was great, and i highly recommend this place.
Fast, friendly, efficient, professional, convenient - great service for any size business to partner with for all their printing needs!
Truly a great business and very helpful , for a small business owner like me its like an extended business partner from printing to shipping we have used all their services and feel great about having them to help us . Keep up the good work !!
I have dealt with Dave and Leah for 2 years now for all my small business printing needs. Good service and pricing will keep going back
Awful. My package hasn't even been shipped yet! I ordered it over two weeks ago and just received andupdated. Now it has a label! ...Yippee. I definitely wanted my $200 item sitting around risking damage for TWO WEEKS as it waits to be shipped. Very unhappy. Tired to contact them and the were VERY unhelpful. The first phone number I had to search the website for as it kept redirecting me to elsewhere. After calling the voic3 message says to hang up and call ANOTHER number are you kidding me? That number wouldnt answer. Who is responsible for my item I would like to speak to them! Will absolutely NEVER use UPS again. Christmas is ruined! Even though I ordered over an month in advance.
They are very nice and provided awesome services. Lovely UPS store to choose and go. 100%
I work for a small business that gets all our printing done from this UPS location, from letter size documents to posters. The staff is very friendly - especially Aarti who always greets you with a smile and goes above and beyond! They are all very helpful and the service is excellent! Their print quality is great and they always print my order promptly with no delays at all. Keep up the excellent work!
Never ever going back again for anything in the world. Owner does not know how to treat CS. Had horrendous experience. DO NOT go for Passport photos!!!!!!!!!
Quick and efficient service
Nice friendly service, quality printing products
Sunny and his staff at the ups store 192 are always very nice courteous and extremely helpful. I would never have a reason to take my business anywhere else.
This UPS store has surpassed everything I used to default to Staples for, including business cards, specialty items, pricing & service. They are my new "go to" for all my printing needs.
UPS stole my package. I followed the tracking and it was out for delivery two days in a row. They delivered another package on the second day and when I called about why I only got one I was told it was never out for delivery. I received a phone call later telling me the package could not be delivered as the driver needed to verify my address first. I have screenshots which prove the driver had my package but UPS claims he did not. I have phone records showing the call made to me but UPS customer service denies and refuses to take responsibility for it.
Glad you gave the place a new look! Looks much better after the renovation )
Excellent courtesy and on time delivery and communication of printed materials Highly recommend this location as I have always been treated very well for past 10+ years
Quick and efficient.
The man behind the counter was so rude . Seemed like he did not take me serious . Hes asking me questions i have no answers too when im fully in your establishment to find out what i need . Even when providing the dimensions for the product i had, he continued to say he does not know what i need and cannot do anything unless i know the box size pointing to small boxes behind me . I responded these are the only boxes? He responds no we have bigger ones but we dont know what size you need .. well thats why im here is it not?! .. i just responded i will figure it out and left ....
Ordered a wooden bar stool from Amazon for delivery to my address. Amazon sent it via UPS and instead of delivering it, left a note dated yesterday May 6 on my apartment door that I have to pick it up. I was in my apartment the whole day yesterday and I did not hear anybody knock or call my cell phone which I provided. When I went to their office this morning, they were still closed and I had to wait a while. Finally, a woman comes in and says it is not their fault that it was not delivered but that of the UPS people at Annacis Hwy. Anyway, the package was there and she lets me sign the receipt and I pick it up and carry it all the way to my apartment as I do not have a car, the reason I wanted it delivered. Tonight, I check online and see that the package was indicated as "delivered" instead of picked up. There is something fishy going on on deliveries at UPS, almost all the bad reviews I have read have something to do with packages not being delivered and having to be picked up.
Super professionals, always pleasure to deal with those guys, great customer service! Used them for personal events brochures and all business stuff! Highest quality! Highly recommended!
Fantastic service every time I go there. Friendly staff and the owner Jodie is amazing!
They close at 3 on Saturday, not 5.
Very nice people! We have ordered movie posters to be printed, the order was done on time and at a good price!
I will not return to this UPS Store. Owner is not nice - doesn't care for his customers. He's used the 'I'm not UPS - not my problem' with me. My package has been damaged in the past. Does not care - 'this is how it arrived - not my issue' - yet I noticed big heavy boxes thrown on top of my smaller box (in his back room)! Not impressed, will not give him any more business. I will be taking my business elsewhere moving forward - even if it means having to drive out of my way. Would NOT recommend. Good luck - your store is always empty, I can see why.
This is my go to location. Always friendly speedy service. The girls even get plastic wrap to pop while they wait. Defineatly recommend this ups location.
Excellent Customer Service very Friendly Staff ...
I can’t say enough about this little store, having returns to Amazon is so very easy. SHELBY is AMAZING!!! I was in and out of this store in less than 90 seconds with no hassle, no fuss and no stress!
Dmitriy was really helpful when I was frustrated by the bad delivery service of UPS. I have been waiting for my laptop package which is critical to my study,but the delivery information was confused. After experiencing a bad communication with UPS customer service ,I gave up staying home to wait for my package(advices of UPS ), and went to Dmotriy's store for picking up. Initially he was not able to locate my package,but later on I got his call on my way home and told me that my package was found. I was cheerred up when I got my package when I run back to his store,he made my day.
Staff is so so. It's cheaper at the post office and usually quicker but if you're shipping breakable items, let them pack it up for you. It will get there in one piece!
I am so blown away by the quality of the printing here. I had some posters printed and was and still am in awe of how incredible they turned out and the price was so affordable. If you have any type of print job send it to UPS St Albert you won't be disappointed.
The staff works fast and professional. I'm so appreciative. Thank You.
Manik is very competent and affable. Great experience!
The owner is rude to customers
I came to pay duties for a thousand dollar package that I had order it’s here and he won’t even listen to my tracking number threatened to call the cops on me I will never order any thing ups ever again
We had ordered custom posters and very pleased with the outcome! Everything is exactly like we wanted and the colors are so bright, very good print work!
WOW!! I'm a repeat customer based on the great customer service this location provides. Staff is extremely friendly and helpful and service is always exceptional! It's always a pleasure visiting!
This store is next to my work, very convenient. Workers are always smiling, good people.
We use this store for all our printing and shipping. Can't say enough good things about Cheryl and the service they provide.
Had a great experience.. the man there was super helpful and very professional .. he handled the busy situation in an excellent way ,following all the covid protocols.. amazing job ????????
I dealt with Dmitriy and Anna recently. They were professional and responsive.
Very friendly staff, detailed and courteous.
UPS service at 425 Hespeler Rd (Adil) in Cambridge is doing an excellent service, fast responses, charming and friendly approach, happy with smiling service. Have attended multiple times and very happy with the services. I do not hesitate to recommend this store
We had ordered the new menues and promo flyers here. Everything looks great and the order was delivered in 2 days. We will be back for our next order )
Great customer service! Attention to detail and prompt service.
Jodie was very welcoming and helpful at this location! As a commissioner for oaths, Jodie was able to witness me sign a document for my pharmacy student registration. Also, I was easily able to set up when to come in over the phone. I really appreciated this as my document was due soon, and I could have faced longer wait times if I chose somewhere else.
Sunny and his staff are always so easy to work with and very patient. This is the best UPS store in the region and I always continue going back. Thanks to Sunny and his team for always providing the best service, best products and best timelines.
Fast and easy service! order finished on time
Curt, Jes and their crew are always on deck !! 5 stars for sure
Rude bad service, we will go fed ex next time
A breakfast restaurant has better business hours than you fools.
Customer service rep turned me away instead of investigating why my name/package may not be showing up in the system. I came back after reassuring myself that multiple emails indicated my package was at this location and it still took a couple of guesses on my part before they offered to go take a look in the back. My package was there. No apology offered.
Outstanding service. I have mailbox services at this location and occasionally get some printing done here. The staff is super friendly and they were able to provide us with a top-notch print job on extremely short notice. I would absolutely recommend this location if you're looking for mailbox services or getting some quality printing done.
I have always had a great experience using this UPS stores services. Ultra convenient. Nice manager/owner as well.
The staff here are always super helpful and pleasant! They answer all questions with a smile. I always leave this store feeling great!
Ordering business cadrs here every month, and this time a great deal on 5k set! wasnt totally unexpected ) Thank you guys!
Used this location for the first time. Was looking to track a lost package. The store owner Vam was extremely helpful and knowledgeable helping me locate my package. It will be my go to UPS store going forward.
Sunny, Shiloh and their team always do amazing work! Service is always quick, professional and high quality. We've used UPS to order masks and postcards and used their mail marketing campaign and its always been great. - Pylin and Rob
My wife Jenn and I are incredibly impressed with the customer service from both Adil and another wonderful lady. It was end of day and as a norm respons from individuals would be, rush you out just to get out of the store. Instead these two wonderful people took the time to help me properly package my items as Frugal as we could do and give me peace of mind that my package would arrived safely. I'm so grateful we chose UPS. Thank you I appreciate you both and UPS
I asked the lady at the counter to show me the label. She said I will do later. Send my package to different province. I had to send a new package today. Very disappointed.
Polite and courteous people to deal with. Have had no real problems so far.
This review is in regards to a return to Amazon. Just to print out a return label they wanted $1. When FedEx prints out something for me. they charge $0.15. I feel they're trying to extort money from us to aid us in a return to Amazon. I wish Amazon would start using FedEx again instead of UPS.
The best print quality I`ve seen in town!
Friendly Staff!!!
What a great service by Dave Taylor at the The UPS Store at 1300 18th unit E, Dave went above and beyond to help me with my documents and made sure they will reach the destination before the deadline. THANK YOU SO MUCH SIR, I sincerely appreciated that!!
We use this store for all of our printing and shipping needs. They are very professional and kind!
I work in Fargo and needed copies printed for another office in Bemidji. I uploaded my files to the UPS site and they took care of it right away. There were special instructions for this particular print and they went the extra mile to make sure it was done right and got where it needed to be. Thank you!!
Occasionally we get this younger gentleman who comes in with our packages, sets then down, waits a few seconds, and prints a slip and takes them back to his truck. I caught him mid-act today, he came into my entryway with my package, looked around, then proceeded to print a slip and place it on my door. As he printed this slip I opened the door and said: "Hello, I didn't quite here you knock or ring the doorbell" to which he responded with silence. He then proceeded to rip up the slip and handed me my package. I've never experienced such laziness in my life. If you don't want to do your job then do us all a favour and stay home.
My experience with the UPS store 506 has been amazing. Also I have received great customer service.
I really appreciate Adil Bintory Very Much. He is very kind person very very nice. I lost my card. He help found it and keep it. And the service here is very good. Print service fax service .passport service. Awesome! I love UPS Store 140. Very thanks UPS 140 Cambridge
UPS has the worst customer service.
Excellent staff and service!
There's NO UPS at this adress.....and the # doesn't work !!!
Our school ordered flyers and posters for the spring event. To be honest order was done last minute, wasnt even sure they will make it on time... But it was done the same day and delivered to school, how cool is that! All of our teachers and group of parets would like to show our very sincere gratitude to Anna, the manager for making it all happen for us!!
I live in Nymore and my packages come so late sometimes that I'm worried my packages are so far back on the list of deliveries that I won't get it until the next day. I don't mind waiting am extra day but it happens alot now. Especially during this pandemic I have to constantly worry about someone stealing my package when it does come. Most of the time I have to watch for it. I dont live in a very safe neighborhood and would appreciate my 400 dollar package to not sit on my porch for everyone to see or steal....... Other than that the drivers are nice. I called the store and received excellent customer service. Knock hard please.
absolutely wonderful.. Chris was so helpful and informative... He went above and beyond for me... Explaining every detail, ensuring me that my product was properly packages and secure... I had 398 bottles of maple syrup heading out west. Way to go Chris. The best customer service I have ever had...
Im new in town and this store was recommended by a friend. Had to wait in line a little, but really good service makes it easy. Will definitely spread the word!
I have been shipping packages to this store for over 20 years. No problems, staff is always helpful and friendly. I live in Ottawa, ON and it is a great service they provide for Canadians.
Employees were super nice and able to print business cards within 20 minutes. Even further, they gave me a student deal and coffee for while I waited! Awesome!
Unfriendly and extremely rude and unprofessional staff! And all I was doing was dropping off a return package. I can’t imagine what they are like to anyone that hey have to do some actual service for.
heard about the rollup banner deal at this store and its a pretty good price! Print quality is great and u can really see how owners care about each and every client! Thank u for ur service!
Very helpful - service was great was shipping for the first time and the staff took care of everything for me.
Fantastic customer service! Knowledgeable, efficient and pleasant. So nice to see this business elevating the bar on the “shop local experience” I will be back for sure :)
I dont normally make reviews anywhere, but customer service was poor for me. The manager has a nasty attitude, I've been here multiple times with the same experience. Also over and unnecessary charges.
Called the 1-800 number for UPS and the customer service agent was rude and hard to understand and when I asked her to clarify something for me she just hung up. Called the local store for information regarding tracking hoping they would be able to help. The man that answered the phone was very helpful! He explained what the woman was too rude to even do and I was then able to go to the proper website for the US Postal Service and track my package there. thank you so much!
Parcel was very late & suck in Sydney. I had to drive over an hour away for something i paid to have delived to my door.
Quick Service, Customer Service is excellent!!
Nice place and smiling people! Good impresiion overall
I called today for a mailbox rental and the lady took the time to talk me through it and answer all of my questions. Nice to know that they will keep my parcel longer than five days for a small fee of $5.00 if I don;'t pick up during the first 5 days. All other places I called told me that they return parcels for their mail boxes if they are there more than 5 days, since i am renting a PO box and not a storage space. At least with The UPS Store, I am renting a mailbox and can have my parcels delivered there and I am not afraid that they will be sent back to sender after 5 days like all the other places would do. The lady was very nice to talk to and did not make me feel like I was being annoying asking a million questions. Glad to see someone cares about customer service. :):):)
The staff at this Bemidji location are always willing to go above and beyond for their customers. I always enjoy doing business here!
Really helpful, professional and kind staff :) They do a great job and have high standards for their product! highly recommend this place.
Good place
I have previously received orders shipped from UPS and I have never, ever received my order even four days after the promised delivery date. I received notice 3 days in a row my package would arrive that day.....still waiting. This is not because of COVID, it is a regular occurrence with this company. In fact, when we will pay more money for a product to NOT be delivered by UPS. DONT USE UPS UNLESS YOU ARE BEYOND DESPERATE!! Going to lobby every business I deal with to not work with this company. Thank you FEDEX for your amazing service.
Very meh and bad overall experience . When first moving here the delivery driver “lost my package in the bottom of his truck” for about 3 days until I had to go to the St.Albert UPS when it was about to close to get the package from said delivery driver’s truck. The younger front desk employee with a buzz cut was very complacent and offered no help, as well as on the cusp of being rude when explaining my situation. My second experience I was just told to call customer service immediately for the same issue of “ where is my package it says it’s out for delivery for three days” in my opinion this is unacceptable service as other services deliver consistently and even during this pandemic.
Super!!!
Friendly, helpful and fast.
Nothing makes your day like free coffee and smiling people in the morning! Thank you guys!
What a great UPS store. Steve was super helpful and his packing skills are superb! I was very grateful for all the advice and help in packing and shipping my items to the USA. Thank you.
Friendly and helpful. Thanks!
WORST DELIVERY SERVICE!! I don't blame all of UPS, its just the Brantford Depot. Bunch of liars, said they came to my house when they didn't because I was home all day. When they finally came the next day, I was presented by such RUDE service. This place doesn't even deserve 1 star.
He tried to get additional money's from me and said he wasn't UPS. He's awefull
Sunny is very professional and does an outstanding job serving his customers. Great pricing and top notch overall!
hi I just want to say I have been in business most of my life and store 140 with adil at the helm sums up my expectation of customer service always a pleasure to walk in the store great experience!!!
I had the so called bald guy with glasses help me both on the phone and in person. I wanted to send cookies to a daughter. he was very busy both times. but took the time to help me and was very polite and nice.
Hands Down, worst service of all time!!! I arrived to pick up a package as I was notified by UPS via Text that we missed the delivery, and it had been dropped off at this UPS location. I arrived at 6:19 (11 minutes before closing) to pick up the package. Showed the male employee my ID to pick it up, and he stated the package was in another name (my wifes). Even though I have the same last name and address, he wouldn't release it (which Can Post does all the time). I then suggest I Facetime my wife, she will verify who she is and show her the ID. He said he can't do that. I called my wife, told her to quickly get there, as I can pick it up myself, and I head home. She arrives at 6:31pm, pulling into her parking spot as he locks the door. She quickly runs up, knocking on the door showing him the UPS pick up slip left at our house, he looks at her, looks back down and continued to clean up the desk area. She called me, stating he's standing there ignoring her, will not help her. I called the store - HE ANSWERED! I ask him to please open the door as my wife is there, it's 1 minute past closing and she just needs to pick up the package - no transaction with cash/debit, no big deal, 20 seconds and done. He said it's store policy that once the door is locked, he cannot re-open it. I stated that this is extremely poor customer service, and i'll be in touch with his manager tomorrow. He then stated HE'S THE OWNER OF THIS LOCATION!!! What? Wow, even better. I'm writing this review, and contacting UPS directly as well. I can't believe the smug attitude, and extreme lack of people skills. Would have taken 20 seconds of his time to help, instead he chose to be rude and unhelpful. Just another UPS Success story.
Terrible experience. I bought a somewhat large, fragile item on ebay and had the seller drop it off at this UPS store. I phoned in and had several conversations with the staff there about how i needed it packed. I told them 2 layers of bubble wrap all the way around it, and I didn't care about the added cost involved in wrapping it. I could not have stressed more seriously that it needed wrapped well. I was also never offered or told that buying insurance was an option. When it finally came and I opened it, I saw that the WILLFULLY CARELESS AND COMPLETELY INCOMPETENT staff had tossed in a bag of peanuts and then taped up the box. The item arrived broken and required $450 in repairs to fix. I called back and talked to the manager, maybe Francois? who said, "well hey, sorry about that. I talked to the staff there about how it needed packed as well, but I left early that day, and, well, things just happened." What an absolute LOSER. Someone there said they were going to look into insurance after the fact and phone me back, but big surprise they dropped the ball there as well.
We just wanted to say a big THANK U to Anna! She was the one to help us decide on the rollup banner design and colors.., really nice young lady...
I would like every business to know the St Albert UPS store isn’t just for deliveries. I own a small restaurant and use my local UPS for EVERYTHING. We are extremely happy with the quality and pricing we receive for our printing and promotional products. I’m thankful to be able to have confidence of placing my order with Jodie or Casey and knowing I don’t have to worry about anything other than picking it up. Actually many of times they have just delivered my order because they were driving by. Thank you UPS for being a big help to our small business. Lynn Kolpak Socrates Restaurant
Excellent quality for printing and very competitive price
Very good staff and even the way they get your work done and how fast they manage it. One of the best places
Great place! Nice people, that is what matters to me the most!
I had no idea that this store provided graphic design and print services until they were referred to me by another local businessman and friend. Sebastian and Nigel were quick to respond, helpful and compassionate and provided an excellent memorial card for our family. Excellent service, product and price. Thank you so much.
Great service
Super friendly and professional service always.Well worth the drive from Canada. Thanks to Mike (owner) and his Team!!! They are always happy to serve you. Keep up the GREAT work! Dani D.
Really friendly staffs to help me out with packing and all that.
Unprofessional customer service. Try to talk politely to the customers who are just entering the location. To one of the lady standing at the reception: There is no need to show attitude to others because customers don’t owe you anything.
Excellent service from Jodie at the UPS store in St. Albert. Highly recommend!
Used for manila-sized envelope courier to a small business in USA. Charged an extra $6 dollars on top of highest price ($50.50 before taxes for fastest delivery service) for "email confirmation and signature of delivery" is what Owner, who served me, quoted. Never recieved email confirmation and when I enquired as to why email was not received, Owner then insisted that $6 extra was for signature only.
Nomber one
I had the St Albert UPS store make me up some custom stickers for marking pipes. They had them done quickly and affordably and were good quality.
A truly stellar assistance provided over the phone. My package was lost or something and I couldn't really get any help online, so decided to call one of the local stores. Found their phone on Google, great reviews by other people, so I gave them call. Gentleman on the phone got all my info written down and promised to help. To be honest, I didn't have much hope. Few hours later he called me back, he was able to locate my parcel, explained the reason for delay and did a great job and forwarder to the right address! Greatly appreciated!
Warmth ..! every time in the UPS 59 store, it is a very pleasant experience. Finding people willing to serve you well in addition to doing their job well, makes a big difference. Applause
I recently did a large order of personalized Christmas cards. After many changes on my end, once approved, the cards where ready the next day. Thank you Jodie and Casey for such great service. Kindest Regards, Bonny Rowda
Sorry, hiring unprofessional people cost customers of untimely delivery of packages. This location needs to spend little extra to get proper employees.
Great quick service. Very polite and efficient. Thank you!
Doug was super friendly and helpful. Highly recommend!
I highly recommend the St Albert UPS for your office needs. I needed a Commissioner of Oaths to witness some personal documents and Jodi was able to quickly respond to my request. She also offers photo coping which is very convenient. I will definitely be using her services again.
Very friendly staff and service was excellent. Had my catalogues printed for a great price and exactly it was shown. Very welcoming store and will continue with services here.
Have sent a some packages over the last couple of months & everyone has been very helpful. Have dealt with Shirin a couple of times & she has been polite & courteous. Thank you for all your efforts.
I can't believe that UPS Ogdensburg dares to replied to a bad review regarding their lack of security with an excuse about involving the police. What everyone is saying about this place and lack of security is absolutely true. THERE IS NONE!!!!! Anyone can go on their site and punch in the first letter of any name and everyone that has a package there with that letter, will come up, with the amount of package(s) and when it has arrived. Then it's just a matter of showing up and saying that name, pay the $5 per package(s) and go with your treasure. I know first hand because that is exactly what happen to me. When I tried to complain and get those parcels paid, due to their lack of security, I was laugh at by the owner. This is the worst security for your parcels, as well as the worst customer service, I have received anywhere. In Ogdensburg, there are other places to go to pick up your parcels, where they actually check ID, such as Fedex or NAC logistic (which is immediately to your left when you get off the Canadian bridge (808 Proctor Street). NAC does check the ID and has great service. If you don't believe me ask yourself ""Have they ever asked for ID when you picked up at UPS?? Go to their site and punch in a letter and see the info available. Then ask yourself how safe are your parcels there???? I would give UPS Ogdensburg a big fat zero for a rating if this site would allow it. Furthermore, if anyone is expecting to pick up at UPS anytime near xmas, expect to wait numerous hours due to their lack of organization and security (which is non-existent! PS: to the manager/owner of UPS "In all my years of dealing with the business world, you are the lowest, no good for nothing I dealt with!!
Very helpful staff ,knowledgeable
They have always been professional and helpful. Use their notary services as well.
I am a regular customer at the UPS store because I live in the area and have a number of projects going on. I want to give a big shout out to Arielle who always greets me by my first name. She is professional and very helpful. I appreciate her very much! Thank you Arielle!
Shame on you to the ups driver who lied and said they attempted to deliver a package they didn't. I had to go to the store myself to get my packages, that you were supposed to deliver.
Left my parcel in front of my detached garage which sits at the front of my property. I do not live in my garage. My home is set back about 75 feet behind the garage. Just happened to find my parcel sitting there. Could have easily been taken by anybody driving by on the road. I do not consider leaving a parcel in front of my garage to be door delivery!
I went for passport size photo, picture quailty is not good and it’s expensive . The guy over there charged me to send the picture to my email, ridiculous.
Always great service and friendly folks!
Excellent customer service, especially Sunny and Shiloh... & my order was in a day early!
Great store always a friendly experience. Thank you Casey.
New management! Great service!
Have been served by workers from this UPS multiple times, and every time I've been, I've received excellent customer service. I have only done pre-paid returns here, but am happy to continue dealing with this local branch in the future. Certainly recommend.
not customer freindly
Great
I got VIP service today at this store. The gentlemen help me to bring my boxes to my car even if I told him I could manage. I lost one of my arms a few years back. Call me stubborn If you want but I usually never ask or accept help. It makes me feel belittled. But this guy was so nice that now I'm thinking I should accept help more often. Thanks again
They made it so easy for me to ship items. They pack it, print the label and give me tracking info. No waiting at all even though there were other customers, both ladies were extremely helpful and efficient. There's also a mail drop here so I don't have to make an extra trip to the post office Will come back whenever I need to ship anything else.
Feels like this store works 24/7!! Getting answers to my emails and qustions within few minutes! Great service!
We have been working with this store for almost 6 months. Printing business cards and other thinhgs for our office, always on time, always good price and the new owners are very nice people. Best of luck and success to you gusy!
Good store with good customer service center
Great service! Reliable, friendly and on time
I had been trying to send a package back to a seller using DHL (their choice). They didn't give me any direction or help. I went in to the UPS store completely frustrated and confused. Sébastien took the time to explain everything to me he even printed all the labels they sent me with no charge. DHL didn't tell me anything about a customs clearance form. Good thing Sébastien pointed that out printed one for me and helped me fill it out or the package might have been returned. After all that he even offered for me to leave the package at his store for them to pick up even though DHL doesn't compensate UPS for any of this. I am grateful for all the help from Sebastián and the UPS Store. I will use them every time in the future.
I was there to send back backage to amazan the gay was so rude and not helping me also he had no good knowladge about computer do not solve my problum then i go another ups store just waist my time do not go this ups store .
TERRIBLE SERVICE! Whoever delivers to downtown Kelowna!!
They absolutely do not respect the closing time, although the staff saw that I arrived at 6.25, the door closed quickly and left.
utilized the Commissioner of Oaths service.. very helpful and explained all the steps clearly for the procedure. Will definitely use this location for future services.
Idiot left my Xbox One on the front door with no one home! $500 console system left on my front door!? I'm just lucky my drug using neighbor didn't see it or anyone else for that matter. Worst service ever. Should be fired.
was at the store last week, picking up my order. While in line, the owner asked if I could leave a review. Im happy to leave feedback! this was like my 20th visit, ordered business cards mostly, great prices and quality. Owners and employees are always greating customers with smiles and really cae about each clinet. Recommend this store to all of my friends!
Thank you for your help with packing and shipping all of my Christmas gifts (and it was a lot of different size boxes). Merry Christmas and a Happy New Year!
Jodie was able to quickly help us out, store has changed from last time i was there. it was cleaner and seemed to be running more efficient, what ever your doing keep it up.
People are very nice , excellent customer service,
Flimsy, lazy packaging-resulting in my package being completely destroyed on arrival (One of a kind hand made item). Rude, un-knowledgeable service when trying to file a claim. Got the same useless responses 2 days in a row. The owner is disinterested, rude, un-helpful, arrogant and likes to hang up on his paying customers when they are not at fault.
Great customer service. Affordable. Extemely helpful staff. Very knowledgeable.
Heard about the promotion for rollup banners here and visited to check it out. Gor a great deal on 2 of those and a great print quality! Thanx Dmitriy :)
Very good customer service, Staff here provides excellent service and super friendly.
Been here handful times, always quick always smiling great job!!
Just wanted to say Thank you to you and your team. Last night I was fortunate enough to be elected in the Town of Lincoln and your services were a big help. Thank you for your time and professionalism!
Good service, and helpful advice regarding the best way to send my parcel. Very patient - answered my many questions with a smile instead of a frown. Thank you.
Cheryl is the best. Easy to talk to and accommodate your needs. Highly recommend this store for your mailing service or any OFFICE Service.
Friendliest staff you could ask for. They remember my name when I come in and make it feel like a small town business. Great with package notifications!
I used the UPS Express Early service to send my passport from Guelph to Montreal and back. I sent the passport on Tuesday and I got it back on Thursday. It doesn't get any faster than this. The people at this particular location were efficient.
I love going to this place! Bob and the entire staff are always so helpful and awesome! I always leave with a smile!!
Shireen is very professional, makes my business at UPS enjoyable and stress free . she is very customer focused and very reliable
Big order easy Good price Good store
Employee typed in wrong shipping address so package was returned to me damaged & torn. They did recognize their mistake, but I had to wait nearly half an hour for the owner to get off the phone (his priority was to get his copy machine fixed). A very nice older gentleman finally took care of the package - thank you Sir. Not impressed with the owner/manager at all. Customers: check that the shipping label has the correct address, don't expect the owner/manager to make you a priority. I mail over 3,000 items a year via USPS & this is my 2nd UPS experience -- hope to avoid having to use their services in the future, but have learned some lessons if there is a next time!
Need I say more.... if you want awesome service and amazing prints all you need is The UPS Store in Cornwall
Stopped by today to pick up my order and got hot coffee! Real customer service!
Order golf clubs on Sunday for my kid and paid extra for 1-2 day delivery. Check the tracking each day and get a notice Tuesday at 7:00pm the the item was delivered...to the UPS store. They call me day 3 to advise me to come pick up my delivery. When I ask why it wasn’t “delivered” to my home when I paid for that service I get told “I don’t know. We have nothing to do with the drivers. Odds are they didn’t even try to deliever it”. WTF??!! Go into the store tonight to pick up the package I paid to have delivered and get the same response for the guy working the counter. I ask to see some kind of confirmation that UPS attempted to deliever my package since there is no slip at my home and our cameras didn’t show anyone coming to the door. Drivers thrown under bus as I’m told “the drivers are terrible and probably didn’t even attempt to deliever it”. When I ask them how or why are they employed he responds with “no one wants to be a delivery driver” Seriously you have a full blown customer service meltdown going on in this organization if this is what passes for acceptable service. Why am I paying a premium for 1-2 day delivery when I don’t get the package until day 3 AND I have to pick it up?? Clearly a company that shouldn’t be in the Customer Service arena. Brutal!
Quick friendly service
Jeff, Malia, and the employees working at this UPS store are seriously the best! They go above and beyond for all their customers, especially for military. I had a huge 90+lb stationary bike to send overseas and took it to this store after the post office turned me away. They could have turned me away as well but Jeff and Malia (the owners) took it upon themselves to work out a way to ship the item. Jeff helped me unload the huge box from my car and brought it into the store. After he weighed it, he realized it would be too heavy to ship in one package so he asked for my permission to take the package apart and ship in separate boxes. They worked so hard to figure out how to ship it while keeping the costs as low as possible. They even worked after hours because I brought the bike in close to closing time. I felt so bad at how complicated it turned out to be to send this bike overseas but not once did they act rudely or with an attitude. They were extremely helpful and very nice. Jeff even took pictures of how he broke apart the bike so once it got to its destination, the owner could put it back together. He said the owner could call him if she had trouble putting it back together and he would walk her through the steps. I cannot thank Jeff and Malia enough for everything they did to help me out. They are some of the nicest people I’ve ever met. They really make you feel like family. I will go out of my way to make this UPS store the only one I ship packages from. Thank you so much guys!
Pretty terrible experience. The woman that helped me kept letting out huge sighs of annoyance at my simple inquiries. Eventually she cut our conversation off with a poorly concealed dig at my intelligence and age. She was probably just struggling with something in her personal life, but it's worth noting that if you're younger, you might have to deal with her rude behavior.
Printed menus at this store. Good quality and bright colours. Also, they offered to validate my parking, much appreciated!
Good service and it was fast
Got there at 2:59 when they close at 3pm. Raed went above and beyond to help and answer all my questions. He even built a custom box for my goods. Truly excellent customer service.
Abyssal. No one would help me. I got a "missed delivery" slip while I was sitting in my apartment and no one at UPS would help me have my package brought to me. I can't travel, I have no car, I currently have a sick kid to stay home with. The woman on the phone just kept pushing me off without actually trying to help me figure out what I could do to get my package. She just kept telling me their store hours and said she had a customer waiting. I'M a customer you moron, and a very unhappy one at that. This location is absolute garbage. Don't use them or UPS if you can help it. They do not care about you whatsoever.
Grumpy and unfriendly staff. I think it is the franchise owner who is usually miserable. Maybe he needs to put up a sign that says I'm having a miserable day and will give you 50% normal service and in return you get to pay 50% of the normal price.
If u need cardz - this is the place :) got a great deal on 5k cards, done and delivered the same day, way to go guys.
Best and fast cx service..
Have been a loyal customer for 2 years now. Always friendly customer service and they are always willing to help you in your time of needs. If you need a mailbox or ship anything, I highly recommend you check out this UPS store. Ask for Aarti.
I was there last week, just got time to post a review. nice place, friendly staff and as I can tell, they have really upgraded the list of things they can offer and that is a sure way forward! Coming back soon!
Always great services and excellent staff ????
Since a new owner took over customer service...attitude and overall experience is a down a drain. New guy is arrogant and not sure if he has any basic business etiquette skills... Stay away ....
Fantastic team. They always help me out.
Amazing Service! After Staples told me that printing a 100 page document would take 6 days, I thought that I would try UPS. I phoned at 4 pm yesterday to see what their turn around time would be if I dropped off my document. The employee told me that I could just email my document to the store and it would be done in an hour! Plus he would phone me when it was done so that I could pay without coming in and it would be couriered out that night so that it would reach our client the next day. I sent the document and hoped that I would hear back before I had to take my son to his skating lessons. 10 MINUTES LATER, he phoned me that it was printed, bound, and in an envelope ready to leave!!!!!!!!! I was amazed and our company is switching to them for all of our printing and courier needs since good service is so hard to find!
Love 30+ minute wait times when you're the ONLY person in the store? Incompetence? An army of octogenarians who can't get out of their own way? This is the place for you! Every time I go here, which is only to ship something next day air out of desperation, I swear it's the LAST TIME. You'd be better off WALKING your package to its destination.
very good quality, excellent service!!!
Have used Sunny at the UPS Store on McLeod for several different projects for our business and they have always delivered excellent quality and service. Our newest business cards look amazing! Thanks to Sunny and his staff for consistently exceeding our expectations!
Great service! The workers here are very knowledgeable and friendly. May be considered expensive but anything they ship is guaranteed to get to its location in a timely fashion. I would recommend this place if you have anything urgent that needs to get to a new location.
Ordered two Gi’s for jiu jitsu online.. for 120usd, ups tried to deliver 3 days in a row but I was at work, had to go pick up the package from brantford. Got hit with a 142 COD on the items. Paid with debit. They told me it was declined which was odd I know I had money in my account. Used a credit card and when I left I checked my online banking and was charged on both accounts. (This was all on oct. 16th) Tried explaining it to the girl working and she gave me a 1-800 number. Called that number and talked to someone who couldn’t even speak English. He told me I have to wait 10 business days for the payment to go through to make sure.. I go home open the package and one of the items is missing. If that’s not enough here I am today (nov. 1st) got my banking statement and the money was charged on both accounts. Called ups and told them both transaction numbers and they still don’t see the double charge. Told them about the missing item and they want to send someone to inspect the package. So currently around 500$ and hours of my time for two uniforms. UPS is a joke.
I'm very impressed with Sunny! He was by himself but still able to accommodate everyone in line even though it's past store hours. He's fantastic and friendly! ????????????????
Great service! Very kind staff too.
Fantastic service! Overnight, Campbell River to Toronto, as promised by your delightful and accommodating staff! Our salmon arrived perfectly packaged and frozen solid. Many thanks
They want $5 to scan on piece of paper...to scan it...WOW
Always professional and friendly service!
awesome customer service i have been there third time recently and i sent out the package to international and everything is good, however, the price is very expensive though but overall customer service went smoothly and communicate well.
DO NOT COME. The long haired guy is so unbelievably rude that he actually made my mother cry. Over a paper. Blatantly disrespectful. I am filing a formal complaint to UPS corporate. UPS Bridle Trails: please fire this ungracious, pathetic man who gets off making good people cry.
Excellent service. Manager went out of his way to serve me.
Great customer service and polite staff! Im using this store for a po box rent for years now!
Aarti is always extremely helpful at this store and prompt, works very quickly. Very friendly staff that go the extra mile to offer solutions and suggestions. I was able to get my Save the Date cards printed for my wedding!!
Thanks for you help with our event! The flyers and posters done on time and looks great!
My family and I use this location exclusively for receiving all our US online purchases. The staff are always very polite, courteous and willing to help. They allow free use of their package carts for hauling the large items back to our car. The location is clean and there is always someone at the front counter to greet us. Driving down from Canada we always make it a fun trip by stopping for authentic NY pizza or tasty Chinese buffet in Ogdensburg.
Passport picture refused bad quality? Older man does not know his job. Have came few times for other jobs. Blonde lady always helpful and friendly.
Always great service here, quick and affordable!
Great service and attention to detail !
Jodie is wonderful! Super helpful and friendly. The store is really clean and even provides clean pens for customer use! Highly recommended.
Excellent Service. Thank You
Jodie and her staff are life savers!! From me running out of Business cards and needing them yesterday and getting them so fast. To me being a fussy Interior Designer designing my daughters wedding and needing specific colours for the gift bags and tissue they handled it so well. Then our seating chart they searched to find the right colour of board proper font to coordinate with the rest of the wedding always being professional and with a smile on their faces I will be using UPS St. Albert for all my printing needs
Thanks Mary for the help with my first business card design! It looks great!
Lady that works there is beyond rude. The guy is super helpful. The brunette long hair lady needs to have a lesson in customer service and humanity.looks like the extra drive to Trenton UPS is worth it
5 stars! Perfect experience! Excellent service! This shop has Good printing quality, high efficiency and considerate service. It is cheaper than other places, Good service and a very comfortable experience.
I am amazed with the efficiency Jodie and her team operate at. Always blown away with the service and responsivness I receieve. Highly recommend this place!!
I had such a wonderful experience at the UPS store in Campbell River. Sebastian went above and beyond to serve me and my purchase was the best gift ever! The engraving is so fabulous and featured Nigel's terrific Campbell River art. It turned out to be an amazing gift! Thank so much to you all!
Great costumer service, very professional staff and work! Highly reccomended!!
Exceptional customer service
Really appreciate the service from the store staff. I was shipping an item bought at auction to the US and they did a great job of communicating status updates as we organized logistics and then navigated customs. I actually didn't think this would be doable, but the staff made it so straightforward and such a great experience.
Tracy MacMorrough went above and beyond when I went in to see her today Cannot say enough good things about her, At her UPS store (333 Rothsay Ave) They also print labels, flyers, business cards etc .Stop in and see her today You'll be glad you did.
I am so satisfied with this UPS store!! Jess is super helpful, Whenever I need my printing done for my wellness team she is ON IT! I can send something in the morning and usually have it by the afternoon! Thank you so much for amazing printing service!
This place is way too expensive. I shipped a very small box that they claimed weighed 3lbs (???) wasn't even 1lb and charged $30? Using Canada Post next time.
Terrific service - nothing is too much trouble - counter staff show they appreciate customers with their great attitude. New owners go the extra distance to make sure the 'customer experience' is first class. Highly recommend.
Owners are helpful always there to help. Just a great experience always.
I recently had the pleasure of working with Shiloh on a complex project. We completed an auction and required shipping and logistics for a number of high value, fragile and irregular sized items. These items were shipped across Canada, the US and even Australia. Shiloh was instrumental in this process and personally picked up these items to complete the transaction. His hard work and diligence made these transactions stress free for our company and the buyers. I definitely recommend store 192 (McLeod) road and their services! Thank you Shiloh.
I live in Ontario. I inherited 2 chairs plus dishes from a friend in Delta, BC. My things were dropped off at the UPS Store #77 in Ladner to be packed and shipped. Anna and Parma were my contacts at the store. They went out of their way to keep me informed of the packing and shipping process until everything arrived safely in Ontario. The things being shipped have a great sentimental value to me because of this I was grateful for their kindness. They were extremely professional and helpful. Thank you ???????? ????
They were told several times to hold the package at the depot, but failed to do that (I knew I was not going to be home for the delivery). They kept sending it out to be delivered. So it got sent back out for delivery (multiple times). Then because I was at the depot to pick it up like I was told...They tried to deliver it to my house.. of course I was not home. Then i came back to the depot before closing but the truck wasnt back yet so i politely asked them to hold it until morning and i would be in at 830 am as soon as they opened, when I arrived the next morning at 820 am...they had shipped my parcel back to the company as undeliverable. Finally after kicking up a fuss..they put it back on a truck to fredericton...i was told it would arrive at 12noon, I went to depot still not there, they said check back a 3 or 330... still not there and now almost 630 PM the depot is closing and the truck has not reached oromocto. Honestly they are only slightly more helpful than purolator but they depot cannot follow simple instructions. They are absolutely imcompetant.
Very rude staff. Not even a 'hi how are you?' Or "thank you".
Speedy,reliable .every thing went as per promise.
Stone road location is better. I've been going to both locations for about 2 years every Friday. Rakesh (one of the employees) is a pain to deal with and is a complete pylon.
Sunny and his team are phenomenal!! Every time all the time! His staff is fantastic!
I have been using the UPS store #192 for a number of years, all my printing needs, Posters, Business cards, Flyers, I have tried others, but no comparison , this is the best as far as customer service, fast, efficient, good quality, low cost, Sunny side up printing is my one and only referral. Thanks to Sunny and his team, keep up the good work All the best in the new year Deborah Bush
Great service at this location, but there is no free parking and difficult to find street parking. Age ts are friendly and helpful.
Excellent service from owner-operator and her staff.
Jodie and her team are efficient, welcoming and have the most reasonable prices. This is the only place I’ll go for all my printing needs
Customer service is so poor. I went to get a quote on an international post around 3:10 pm on February 13,2019. Agent working there is so rude & mentioned that if it’s express post then it will be $100 or up. I ask if I want to do regular , he simply said “ then go somewhere else” & walk away. This is definitely not the customer service we expect from a big brand company UPS. His job is to be polite & give answers of enquires. Poor job
Excellent service. Nice family run business who support local. Excellent and fast service. Great design and excellent pricing with printing
Never delivers on time. I’m still waiting for a package that is supposed to be delivered on 1/11/2020 by end of business day. It is currently 10:00pm on 1/11/2020. They also never update the status. There have been no updates on the status of my package since it arrived at this location or anything letting me know it will be delayed. This has happened the last two times I had a package delivered from UPS in Bemidji.
Make sure you double check names and addresses when shipping in store. Never take any UPS employees word for it that they did anything right.
This Store is now under New Ownership and Management
I have been a customer here since they opened and they were very nice. Today I went in to post a package I needed a piece of tape no more than 6 inches in length and requested a $2.95 charge. After shipping many packages with them in the past this was my first time needed to seal a package at the store itself, I find this really absurd. I guess business is doing well for them all the best to the owners but if you're looking for true customer service ship your packages at another store. Being nice is only part of customer service.
Best service I've had in a long time. Sunny and his team at the UPS store go above the call of duty and ensure that my packages will go from point A to B without any problems. 5 Stars isn't enough!
Perfect service. I was needing to ship a heavy package and wasn’t looking forward to waiting in line, however I didn’t have to. They met me outside, opened the door for me, and had a station ready for me. Took maybe 2 minutes. Will be back.
Dmitriy was an outstanding help getting a rush shipment out at the last minute. Cannot recommend this location strongly enough, truly excellent and personable customer service!
We did canvas prints here and it is absolutely marvelous )) Mary was a big help
Awesome team there. Recommend for everyone who need print anything you can imagine.
I love UPS!
Excellent service. Superb staff
Obviously there's a coordinated smear campaign against Bob which is based upon hearsay "Oh I heard there was a shipping issue with a customer, which while I was not present nor was I a witness to it, I will still give him a bad review and a low score based upon somebody else's allegation." Making such statements is not only low-life, it is libel and it is illegal. Washington State Law 1909c249s172.3 Libel defined: Every malicious publication by writing, printing, picture, effigy, sign or otherwise than by mere speech, which shall tend to injure any person, corporation or association of persons in his or their business or occupation, shall be a libel. Every person who publishes a libel shall be guilty of a gross misdemeanor.
The staff was great, they helped me out and were fast too. Just great and this is my first time writing a review so it says a lot.
I needed to get a copy of a document notarized and Jodie, the owner, explained the options I had available. She checked on the wording required by the organization where I was sending the document and signed off my copy right away. This whole process took about five minutes. Jodie’s attention to customer service impressed me. I will definitely return.
Ridiculously expensive for printing Just for one piece of white and black printing ( Amazon return paper) 3.80$????????
Thank you Aarti! You've always been so helpful and resourceful for all my printing jobs. For those of you looking for a good print solution, definitely come to this location if you need expert guidance. Aarti (the owner) will do a great job of guiding you to help you achieve the best quality prints for your projects.
Excellent service, very friendly and helpful!
Friendly helpful service.
Demiko helped me and has no customer service whats so ever. Was on his phone most of the time. I walked up and I gave him my return box, he did some typing put my reciept on the counter,"Heres your receipt" walked away no "thank you, anything else I can help you with?" Terrible customer service. No one likes working on Saturdays but jeez man.
Great Store. Service was very fast.
All the stuff over there are so patient. They are always ready for help. The best service I ever seen in the North America!
The staff at the UPS store are knowledgeable, friendly, and efficient. Our UPS delivery man is “Johnny on the Spot.” I have nothing but praise for these hardworking folks.
I had a very similar encounter with what sounds like the same man. I went to the store to pick up my package. I had received notification it had arrived at that location at 6:28 pm the previous day. He was very rude and short and said "it's not here". He barely looked and was very short and acting like it wasn't his problem to deal with. He offered no help or a resolution. I left confused and called customer service. They called him and called me back to tell me it was there the whole time, he just didn't look. He was very short and rude and offered absolutely no help.
New owners have brought a fresh enthusiasm, to this business. Professional ,Friendly,Prompt and Reliable Service.
If I could give less stars I would. Not only did employee close door in my face a few mins after close after making eye contact with me, but smirked then turned away pretending not to hear me, and appeared to say something to the other employee that made him laugh as that employee made eye contact with me. I rushed to the store to get my package, as I work late and it's a MAJOR inconvenience. TERRIBLE SERVICE.
Excellent service and knowledgeable staff - Thank you for taking care of my business needs!
I make an online order to print out some important documents which I accidentally set to be printed 3 days from now!! Not part of my plan!! The boys at the store were very friendly and promptly printed my papers early for me. The longer haired gentleman gave me my documents and even printed them on fancy paper for me since he heard they were for my work. Great Customer service!
Yesterday around 11 AM I went into the UPS store to see how your printing services are. I requested if we could have some brochures printed I believe around 100 was the number that we needed before 1pm. Your employee a young gentleman with buzzcut in charge of printing told me we would have to "wait till thursday" because he is doing a "big job" which it appeared he was actually coming from lunch then also complained we didn't have a PDF copy but rather a hard copy and that it will come out faded and "it's impossible" for it to come out good quality. Essentially the impression we got was that our request wasn't good enough for your employee and as a small business owner I find that really sad. Then I remembered I went to Staples last time. So I refused his service we went to staples. They were able to photocopy our brochures that instant and they came out good quality and we were able to get the full amount we requested. They even offered to fold them for us! The lady who helped us at Staples told us her "big job" isn't due till 3pm that day and our request took like 15 minutes. So yea. Definitely need a lesson in customer service and maybe realize quick jobs aren't a bad thing. I'll continue going to Staples over UPS for printing from this disappointing experience at your shop.
Rude people working here. They will blatantly ignore you while you wait in line and they converse with each other.
What a positive place! Smiling staff, polite girl at the counter and i got free coffee ))) Made my day!
I went to this location several weeks ago and was blown away at how rude the manager was, similar to the experiences left by the negative reviewers on here. He did not acknowledge me and responded with an extremely rude tone and demeanour when I asked a couple of questions in regards to my parcel. He also didn’t seem pleasant to the elderly couple in front of me. I am very suspicious of all the positive reviews on here and would not be surprised if he asked some family and friends to leave positive reviews. After my experience there, I cannot imagine this man being capable of being pleasant or helpful. Will never go to this location again.
Great customer service, with great product! Hand delivered product to my door in a very timely manner. Store has everything you could need, along with a great design team. Highly recommended. Thanks!
Great service and amazing help from Melissa. Beautiful attitude and patience for her customers. I'm extremely grateful that she was super nice when assisting us. Thanks so much, and keep on with the awesome sauce! :)
Amazing experience always use services here.
I went the UPS on Financial Drive all flustered and in an hurry. I was greeted with a warm welcoming smle by Arti. She was so professional and efficient that her service changed a very overwhelming day to one in which i felt like i accomplished what needed to be done. I will always use this UPS because of the service she provided. Thank you Arti!
I would like to thank and recommend the amazing team that works at the UPS store in Campbell River! These new custom engraved coffee/beverage mugs are just the best! Within one day of me asking them for a unique engraved mug, their graphic artist had the template drafted up and engraved for me to give to out of town relatives that were leaving the next day. So thanks again!!
Great and friendly customer service. Hassle-free drop off.
Fantastic experience.... wanted to get color and black and white copies done.. no issues. The attendant was very helpful.
Great family business. I have been dealing with them for years and have always received competitive pricing and great service. As a business owner myself I would expect no less. Give them a try, you won't be sorry.
Was there couple of days with my friends, he just stopped by to pick up his mail from po box.., anyways, while I was waiting for him, they got me free coffee, some cookies and showed me around, like I was regular there! Great service, even tho, I didnt buy anything, they even offered to validate my parking, but I got it covered already for an hour, still, I felt really welcome at this store and Im definitely coming back to get me a po box there!
Worst UPS Location I've ever been too. Had 2 separate times there. Both left me unhappy. Very very rude staff. Lazy. Don't care about your package. For them being 30 percent more expensive than Canada post you'd think they'd be nicer. I suggest trying other ups locations or Purolator.
Glad I found this place, they really deliver on their promises! Order finished, packed and shipped in 1 day, thank you.
Quick and easy service!!
Got the business cards done the next day - impressed, I mean it. Coming back next time for sure
Never come here again . They messed up my wedding invitation card and not even apologized for it after screwing up my wedding invitation they print 6 and charge me $5.65 and didn't even bother to care . Careless employee disrespect of your emotion and just robbers to steel your money ( December. 28.2018) this idiot ruin my wedding invitation card and my mood didn't even say sorry ufffff
Tracey is amazing, she is extremely knowledgeable, kind and goes above and beyond to help her customers. I could not be more happy and will be using this UPS location for all of my shipping and printing needs!
Great store. Great staff! Very efficient and professional.
I was there on Thursday, September 9, 2021, at 12:02 p.m. the store was closed, and there was a sign that asked the customer back after 2 p.m. how about post it on your hours that the may be closed during this time!
The staff were very helpful and knowledgeable. An employee went out of his way to respect and accommodate me.
Everyone in the store is very helpful, highly recommend their service.
Great customer service. Fast friendly and efficient service every time! Thank you!
Our office was looking for a rollup stand for a presentation and this UPS Store did a great job! The print quality is amazing and we gonna keep the base and for our next event just order the print itself!
Incredibly helpful staff, I got a painting print done for an extremely affordable price and couldn't be happier with the experience
Very clear and easy .
They have definitely been able to take care of any of the business or shipping needs I have faced...and have accomplished it flawlessly.
I enjoyed having a UPS mailbox at this location. I regularly dealt with staff that were always helpful and kind. Thank You!
Always provide the best products and service for the best price.
UPS Store is very easy to use and deal with, I ship to them and then go pick everything up, they are always helpful if I need something printed and the store is very convenient for cross border shopping All the staff are great and the owner is always so helpful, thanks again!
Garry and his team continuously demonstrate fantastic customer service. They have been very helpful with my business and personal UPS needs. I strongly recommend Garry and his team for all your UPS needs.
Always a pleasure to work with Mary! She helped me to do a wide format scanning for my dads old posters. Everything looks great, now we thinkg of printing couple of the and framing. Maybe next week.
UPS service provided by Shirin has been the best. She did not hesitate to assist when required. Thanks you UPS.
Lots of parking fast service
I rent a mail box and have received great customer service over the 5 years of using this location. Great staff on-site and always helpful!
Well I'm not impressed! I dropped off a package friday was told yes it will ship today. Monday i checked it hadnt even been picked up . When i called( twice) they promised they would look into it and call me back by 7pm its now 8 and no phone call. So not impressed!!!
Really Helpful, Friendly ????????
Dmitriy and team at the UPS store Winnipeg Square are top notch! In my role at the Winnipeg Chamber of Commerce we have had many projects left in their capable hands, some at very short timelines, and they have consistently delivered top quality products for us. This business, and the service level, is worth the time & travel to downtown Winnipeg if you want professionalism each & every time! Bravo!!
Garry and his team do their job very well. They go above and beyond. What gives someone and their business 5 stars, is they do their job with a smile and kindness.
Got my custom postcards ordered with a great promo price! I mean a 1000 cards for $99, thats a stel, I dont know how they do it, other places are not even close, maybe I just got lucky ))
Best Customer Service. Owner is pretty nice and friendly. Printing service are the best and cheapest is lower mainland.
Great store...gast service.
They were very good.
Had some stuff shipped from there. One of the items was a TV in the original packaging. When I received the tv it had a crack in the top of the screen. It was insured for more than the regular $100 it normally comes with. So it was determined that it didn't happen during shipping. Said there was no visible damage to the packaging. I felt the packaging before UPS came and picked it up and there was a small dent in the front of the package. Yes it was hard to just see but it could be felt. That was never mentioned. Then had to call to this store to start the insurance claim. Once it was started I was told that UPS would be getting ahold of me for them to send someone out to look at the damage. Then the next thing about a day or so later I hear the doorbell ring and it's UPS here to pick up the TV. UPS never got ahold of me like I was told. Then they took it back to the damage center here. Then about a week later I call to track it and can't track it. On the tracking slip they gave me the address on there was for the damage center here. UPS took it upon themselves to send it back to this store. So I had to call this store to try to find something out. The manager was surprised that the tv was there. She got ahold of UPS and they had denied the insurance claim. I asked her what the insurance was for at first she said it was for if the package gets lost them as we kept talking in the same conversation I asked again what the insurance is for and then she said it's incase the package gets lost or broken. So the tv was supposed to go to one place ended up going very far from where I am and now I'm gonna have to pay to ship a broken tv if I want to try to get it fixed! Great customer service! Never will deal with UPS again!
I received excellent customer service today from Janet, who went above and beyond! Very friendly and efficient. Thank you for what you do, you are appreciated!!
I Went in here for the notary services that they offer. The notary clerk was about to leave when I called but she stayed and waited for me to get there. About a week later she also did another form for me free of charge that I had forgotten to include the first time around. Cheaper than other places and super friendly.
Amazing services. The owner, Saurabh, is very helpful and helped me with my packaging at a very reasonable cost. It was a great experience.
My wife and I were helped by Chane with sending some documents. He was very busy but still found the time to be friendly and efficient. Very good service. Thank you Chane!
HANDS DOWN THE BEST!!!! I love dealing with Shiriu, always helpful, and her attitude is amazing!!!! I hope she's working every time I walk in, because it's a guarantee that things will be done quickly and right! Thank you for all you do- especially in this usual time :)
Mary was very nice and explained my options! We got rollup stands for our new product line. Everyone at the office loved it.
My office neighbour ordered rollups here and recommended this store. I was really surpised with the amount of attention they give to each client! one of the workers spent like 30 mins explaining all the options (there are a lot) of size, design, colors, thickness and quality of the material... Anyways, great service, good price! Now waiting for my order.., will post pictures, when its done
This store does a great job. I've taken in really odd items to ship and they figure out how to do it and explain the price. I've been very impressed by their efficiency.
The new owners are bad, they close in the middle of the day or whenever they feel like it. It's sad that they just don't sell the place to someone who will run it properly.
I've never had a bad experience here. Some of the friendliest people I've encountered in customer service.
renting a box at this store since last year. always good service, very fast on responding to questions via email, paid my bill for a year in advance, easy to deal with. recommend!
Tracey and her team are rockstars! She is extremely kowledgeable on all the products and services they offer and has always gone the extra mile when it comes to helping us help our customers and their unique needs. If you ever have a concern when it comes to shipping don't hesitate to reach out to these folks, they will get it there timely and safe. They'll continue to have our business for the foreseeable future!!
Awesome service!! Their quick-print service is outstanding - fast, friendly and accurate! They go above and beyond for customers
I went there to send a small package and it was going to Toronto area. when asked the cost they said $47 dollars. i said that seems like a lot for such a small package and not far. He said he could do a deal for $39 and that be the cheapest i would find. Then he went to the back and i stood there waiting for 10 mins and he didn't come back. So i left and went to Canada post. Cost me $19 with $100 warranty and tracking number. I will never use UPS again.
I have tried to have 3 different items shipped from different retailers. Two from US and one from Costco. Never received any. One shipment I even had to pay Extra UPS Fees for Border customs ???? They sent package back before it ever hit border. Never refunded my money. Another time showed up at noon twice at my office. Claimed we refused delivery. Third time they refused to change address. NEVER use UPS. If I use Any other courier I get my package. UPS never. I think their name stands for Undelivered Packages SpecialIty. This is my experience. Hope yours is better
Disgusted by how my package destroyed by this service. If I handled my work and clients that way I'd be fired. And made me out to be in the wrong.
Incredibly helpful and friendly staff. They gave us a great price and the print quality was amazing. Wonderful place! (ups store:140 Cambridge)
Yumey and Sebastian went above and beyond to meet my needs. Fast and an absolute pleasure to deal with. Would go to them for any service they provide. Would give 6 stars if I could!
Deal with UPS store all of the time, and every experience has been positive. Will continue using their service.
Best UPS store in Fort Smith
Definitely the best service in Lethbridge! I have been coming to Cheryl (who runs this UPS store) for printing and shipping for 5 years now, and she always comes through on last minute rush jobs, and always does it with a smile. Thank you Cheryl. Ron
Very professional staff and excellent customer service
Once again your staff delivered my package to the wrong/unknown house. It's frustrating to know that my belongings are at someone else's house. All you need to do is to read the address properly and drop the package at the right location. Now I have to wait overnight until I hear back from your investigation team, why bother paying for UPS Express if things are going to missing.
They are friendly helping customers with a smile
Note to everyone: this is a ups STORE and not a UPS location. They are unable to take high value items, they will not sign for them.
It is a blessing to see caring staff members still providing superior customer service during our coronavirus crisis❤️???????? All staff members were highly professional and seasoned with excellent skills in regards to handling a full store of customers!!!
I didn't have the best experience here. I walked in to get a few documents notarized. Unfortunately, the notary messed up twice and I had to end up walking out with a special paper that was also notarized and explained the screw up. THANKFULLY, the courts took this as proof as I was dealing with probate papers and the courts are very strict on the paperwork in these cases. It was super stressful though and I just wish I had been informed that I needed to wait because the one employee became too frazzled to do the notary correctly when other people showed up needing general UPS shipping help. And, this was coming from the employee that she was frazzled about it - not from me.
Excellent customer service, staff is very responsive. Aarti and Dhyani always make sure you are 100% satisfied with the product and service.
I always had bad experience with this UPS store because most of their staff are super rude. And unfortunately this afternoon around 2:30, I observed something horrible here. Two store associates (both white, tall, and chubby, with long hair; one with glasses around 40, one chubbier who's been there the longest in his 60s) bullied an Asian lady in the store. The chubbier guy told the Asian lady she should bring her own pouch for shipping label next time. The lady said she didn't know as other UPS stores always provided it. Then she gave him some genuine feedback that their store always gave her bad attitude and is the worse UPS store she's ever been to(which is kinda true based on my own experience), then the chubbier guy all of a sudden started yelling and accused the lady of insulting him(I was like WTH???) Then he also refused to take the lady's package(which is on the bigger side and I can see it will take her some efforts to take it back to her car). When I left, the lady was in her car in front of the store to make phone call and the chubbier guy took her package out and left it against her car. Overall, I was shocked by how they treated their customers. I will not go back to this store personally. I'd rather drive to a further UPS store. I hope this issue was resolved eventually. Poor lady! I felt so bad for her.
Print store next to our office closed, so we were looking for a new print partner. Was browsing on google and found many good reviews about this business. We did a small order to try them out. Waiting for our business cards. Hopefully everything will work out, like their prices )
I typically don't ship a lot of packages but everytime I've been to the St. Albert UPS Store I've received top tier customer service! Casey is not only friendly and knowledgeable, he checks to make sure I have included all the necessary documentation so my shipment goes smoothly. To me that just shows how seriously he takes his job by keeping customers happy. I would not hesitate for a second to recommend this location.
Very good service and very good printer for pics on the windows I will be back
The owner here is awesome,we called right at 6:30 ,at the closing time and he was so kind,he waited for us and kept his store open so we could fax the papers on time that were extremely time sensitive! I highly recommend this store location specifically for all UPS related needs!!! All the best! Cheers Vid
Great service as always! Love it when I just send in my order via email in the morning and then, at the end of the day on my way home just stop by to pick it up! Thank you guys for making it easy ))
We do regular business with Sunny's UPS store for all kind of different needs and we can vouch that the staff and the services provided are phenomenal, the quality and speed are impressive and everybody that works there including Sunny of course has a smile on their face and are always nice and polite.
Pretty nice printing quality, I have been here multiple times for printing which was so reasonable with nice smile service :). Will recommend to others.
The new owners and entirely new staff instantly turned the business right around. They provide reliable, friendly service and now the store is always clean, organized and open when it should be. When the previous owners failed to maintain standards I was ready to leave, but I would now recommend this UPS store to anyone. ... AND HERE WE ARE 8 MONTHS LATER... AUGUST 18, 2019... Still fabulous service. Always open during published hours. AND... a few times I asked a friend to pickup my mail and the UPS staff always call me to authorize and demand and copy my friend's identification. The one time they couldn't contact me, they refused to provide my mail to my friend even though they had a letter of authorization. This is exactly what I want of my mail box provider. I am so content with the service and security.
Be very aware when using this store. The Gentleman owner Vam is very dishonest and misleading. I will Canada Post from now on to ship important items. These days you can be to careful!
this is the worst shipping company I have ever seen. No one has a clue what's going on, all I want is my package!!! I wouldn't even give this company one star.
$5.65 for a single side black and white printout!! Are you kidding? I went for a printout there and one employee asked me to use the computer and follow the instructions displayed on the wall. As I was following all the instructions displayed another employee came and asked me to send the documents to their store email and he can get the print out for me. Then I thought ok...he’s trying to help me. I did what he asked for and he got me the printout I was holding a quarter dollar thinking that it’s going to be 0.20 for a page which was clearly displayed on the wall near the printer. But he gave me a receipt of $5.65 I was really shocked to see that. Last week my husband went and took printout from the same store for just $2.60 more than 20 sheets. When I asked him why this much? So his explanation was how much ever we take printout it’s $5.65 it doesn’t matter 1 copy or more? Then get me 100 copies. I’m new to this place and I didn’t want to argue. The first impression itself is bad. Are you guys fooling the people? 1
Really sick of my packages being sent to my neighbor. Of course, this happens in Walker County! Even in broad daylight. Pure laziness and/or incompetence. Happened multiple times.
wow just called the place to check for my package and the lady picked up and just said "Hi" and then she went quiet. What ever happened to hi ups how may i help you? its not the first time, these people there dont know how to smile and be polite.
DO NOT use this store to ship anything. They will take your package print you a receipt and then your package will never be entered into the system. It mysteriously disappears and it becomes your problem. STAY AWAY they are worthless!!!!
We hire Sunny's UPS store for our advertisement brochures, Building signage, Awning Signs, Window tinting and perforated vinyl at our newly open convenience store. I am giving Sunny's UPS five stars for his personal specialization, Everything he recommend us came out absolutely phenomenal. Moreover prices what we paid is lowest among all the quotes we have got. Truly one stop shop for everything. I definitely, without a doubt recommend new business owners, who wishes to start up or someone who would like to make some advertisement to promote their business. Thank you Sunny and your fantabulous team for everything, Cheers!
Good place to go for your delivering needs, friendly staff
best ups in Burlington, Appleby ups was so disappointing the owner is beyond rude, found this store on Google and service is day and night. thank you Jon!
This store is the best! They go out of the way to assist me in my various printing and mailing needs - friendly and competent.
Visited this store for some rush colour prints and was told the job could be done on the spot. The File provided was a 4up Double sided PDF. Upon receiving these prints within an hour (and paying an insane amount $178.54 for 200 prints! Which was actually 100 clicks as they printed them 8up on 11" x 17". I'm fine with paying that crazy price due to the turnaround time required provided the finished product was clean and cut accordingly. After checking the alignment on the proof they ran off on the spot all details were inside the document finishing area. I was told to return in 45 minutes to pick them up. Upon picking up the finished flyers, the trims were horrible, information had been cut off and all of them appear different sizes. I cannot believe any print shop would want these leaving their business. I cannot give these out as they are truly that bad. I will be contacting UPS with my experience with this store. Terrible / Terrible / Terrible.
Steve, and the others, are SO NICE at this location. Thank you !
Called to get an info regarding my package, the employee at customer service tells me I DONT DEAL WITH IT. You failed today Ups Delta Store!!!
Horrible customer service, will not take amazon packages or returns unless you buy a envelope from the store. Adil was very rude and told me to get out, buy package or leave. I went to Walmart UPS and had the best experience! I will never return to this location. Beware!!
No one answers the phone, call back, or answer e-mails. Horrible customer service. On Monday there was not anyone at the store.
Best printing service in the city
Great service!!
Thank you for alsway smiling staff and free coffee!
(Translated) I received a package of ups with the address of the point of receipt to pick it up. First of all, no one ever answers the phone, st basile's pds does not appear on the ups site and I showed up there on a Wednesday at 4:45 pm, in the door that said open from 8 to 5 each day. I do not understand then why at 4:45 pm they are closed especially during the holidays. (Original) J’ai recu un colis de ups avec l’adresse du point de reception pour aller le chercher. Premierement personne ne repond jamais au telephone , le pds de st basile ne figure pas sur le site de ups et je me suis presentée la un mercredi a 16h45, dans la porte ca dit ouvert de 8@5 chaque jour. Je ne comprends pas alors pourquoi a 16h45 ils sont fermer surtout dans le temps des fetes.
Already paid shipping and handling and then I got slapped with an extra 40+ charge out of nowhere that wasn't charged on the exact same order for another person. The delivery driver wasn't masked even after she saw me put my mask on and attempt to keep her on the other side of the door. I recieved an email prior but thought it was fraud attempt and tried to contact the company with no response other then we recieved your report. Tried calling the local store with no answer for over an hour and the answering machine was completely full. Horrible service and with COVID dangerous!!
Exceptional Teamwork! I was taken back at the extreme level of teamwork at This UPS location! It was clear that the entire team was focused on helping me achieve the look I wanted with my business cards. I was recently at an international conference and my cards were so popular I was a bit of a celebrity..."your the lady with the amazing cards!". Time and time again I need help with customizations, they set realistic expectations and work with my time lines. The entire team is aware that businesses use UPS to grow there own businesses and they are very respectful of time, budget, and expectations. Thank you Sunny and team- Great work!!
Great and timely service. Highly recommend.
Had a delicate painting to send to Colorado. They did a great job boxing it up and shipping. Arrived in perfect condition. So impressed with the job and price. Thanks so much.
My lucky day! Got the complementary coffee card )) Thank you Dmirtiy!!
Work with this guys for a while. Good guys. ????????????????
Jodie has been great to deal with every time I am at her store. Her staff are always really quick to get my shipping needs addressed. Also, they do printing, which is very convenient for my business. Instead of waiting days for proofs and weeks for delivery of folders, notepads and brochures, Casey has drafts done much faster than I expect. The pricing, quality and service are what made me choose to have them take care of all my printing needs, along with my shipping. I highly recommend Jodie and her team at UPS store 65 in St. Albert.
Awesome experience! Always on time with orders and number 1 customer service. Will recommend this store to anyone.
We want to say thank you to Mr Dmitriy! very good person and helped us to get a good deal for business cards.
All of the employees are always friendly and ready to help
great staff, had a problem once and they did everything they could to fix it immediately. I would give them 6 stars if it would let me
Poor customer service
Friendly, very clean, and always dependable!
Great service
Great service
what happened to me two weeks ago was unbelievable. I had a very important package which should be sent to England top urgent (2-3) business days. completed the paper work, paid the fees and got a tracking number. The service with Mohamad and the lady wearing a Hijab was outstanding. Next couple of days I tried to track the package and it did not show me anything. Checked with DHL and has no clue what I was looking for, no record for the package what so ever. Next day I went back to the store and the only record they had is that the package was picked up from the store and could not track further. I did not like what is going on and the lady with the Hijab said it was lost as there were no record on DHL tracking and we can give you the money back and that is the only thing we can do, of-course I was not happy with that as my concern was to send the package and make sure it is received by the receiver. anyway I took my money back. After two days I tried to track the package and the tracking shows that it was delivered to the receiver. It really surprise me. I went back to the store to tell the workers there that the package was delivered and wanted to give them the money back (the fees for the shipment). The owner came came from the inside and said no Sir we do not want the money and this will be free ( I could not believe it). I will go back again and again to this store because they treat their customers very very honestly and professionally.
Don’t use this UPS! All your packages will be delayed for days
I have been going to this UPS store for over 15 years. The owner and staff have been more than accommodating and helpful with all of my requests. They truly provide a great service to the Bemidji area. The costs for the services they provide are very reasonable considering the amount of time they spend on getting it done right. Thank you for being here!
Prompt and friendly service.
The owner, Mike, is a great guy and has personally helped us several times in difficult shipments. When we have something too big or heavy for the Post Office, that's where we go.
Dhyani was incredibly helpful, patient and knowledgeable in helping me through a passport photo and a print job. She did not hesitate to stay past close and accommodate my ask. I will definitely come here again and recommend to my friends/family. Fantastic customer service
very helpful!
Excellent customer service! Feels good knowing that there is still someone who cares about you as a customer, not just the "next" customer. Thank you Adil!
Tracey and her team are amazing! She assisted us with a key element of a move out of Canada that was critical to us. Everything she did was prompt, efficient and very reasonably priced. Her interpersonal skills are a great! If you need something shipped somewhere, we can highly recommend Tracey with no reservations at all!!
Came into sign and email some forms today. Casey was super helpful and took care of us right away. Awesome service and great attitude! Will definitely be back in the future
Gentleman who helped me August 12th was very professional and polite and got me taken care of quickly A++ service
Excellent customer service
I ordered a last minute project of design and printing. I get it done in 24 hrs. Nice design and affordable price. Thank you for the great work. Marie
Thanks a lot for your excellent service! I will recommend for all my friends!
Hello our dear customers, I hope you would see this comment when you try to figure out our present location which is 417 Keltic Drive, Sydney River, NS B1L 1B8. Our group did report over hundreds of times to update the address on the google map, but it is still showing the old place. We do not want to bring any inconvenience like this to everyone.. Thanks a million for your understanding.
was lookig for a wide format scanning for our architectural company. This UPS store offers a high quality scanning services. They did all the blueprints and sketches fast and with a B2B price, so now we have a digital archive for the last 2 years! Highly recomended.
Awesome as usual!!
The store hours are wrong. The website and the e-mail notification I received saying my package was ready for pickup say the store is open at 8am. However, the sign at the store says 9. I wasted time and gas driving there. The website and e-mail notification system need to be updated with the correct information.
Nice owner, very hospitable and always efficient. Excellent customer service and prompt in every task. Would highly recommend! Blue Chopstix
After UPS "attempted" to deliver a package - they never rang the bell or knocked on the door - I was told to go to this location. I arrived and they had no knowledge of the package. Could I call and then come back later - I tried and they did not answer the phone. I will attempt to "pick up" tomorrow as they can't deliver it to me..........and don't even get me started on Brokerage Fees when packages come from the States.......what crap.
Employee attitude is the worst and unpolite, also they charge 2$ extrat saying "Do you see a ups sign here, no one works for free" ... This is not to be a UPS store .... And for the service they give, they should not be even a store.
I had to ship a package today and the young man working there took care of everything! It couldn't have been easier
Was at this store the other day to pick up some mail, my oh my, they are busy! Lots of people at the counter for some print products. Considering new business cards for myself for my next visit )
Love this UPS Store! Always so willing to help in any way they can. Their staff are well trained and very accommodating. Always had great service whether I'm just dropping a parcel or need more services. Thanks a lot for all your help ????
The newest owners and staff are fantastic!! I always enjoy chatting with them when I’m in pick up or sending out a package. Lovely people. I cannot speak on the printing side of things though. My experience with the owners of the store 8 years ago was horrid!! They screwed up our wedding invitations badly. Eventually making it right but with much attitude.
The owner at this store is extremely helpful and great at explaining the options and what is the most cost effective. I have yet to have a bad experience
Brought my package in there and I’m 99.99% sure the guy there just stole it. Awful customer service do not go here
Thank you to Tracey for her efficient and accommodating services! Tracey, at store 200, helped us with a last-minute, high-volume printing job and not only met the deadline, but helped with preparing the document to be print-ready. I highly recommend contacting the UPS Store for your printing needs. Thanks Tracey!
Done My RCMP from this store staff is very polite,Service is very fast,Got my appointment on same day ????
You will always find pleasant, helpful - can do staff. They can solve your printing, packaging and shipping needs.
Appreciated Cheryl's help and her attention to detail!
The owners and workers are kind and friendly. I have a post office box here and look forward to going in to see them. I am happy to support local businesses especially during this difficult economic times.
Really cooperative staff!
I’m waiting for a package at home today because of the great weather we’re having here in Guelph (snow storm February 12) and UPS thought it would be a good idea to drop my parcel off in the snow bank. Inside was a white dress that I ordered which is now damaged. Awful customer service, I’d negative star review if that was possible. Response to owner- I did contact the store. There would not do anything other than I put in a request to have a new dress shipped from the supplier. So that’s what I did.
The service is great. HOWEVER... until the border reopened recently you could always run in, or more importantly SAFELY DRIVE BY. The owners of this business allow Canadians picking up packages to park in the fire lane blocking traffic ALL the time. Not for giant orders, for small orders, to drop things off to ship and to run in and stand in line for 30 minutes. Its not just annoying, its unsafe for passersby. Park in the ASTOUNDINGLY close parking spots FFS.
Good, but....The problem with the UPS store is that they are overwhelmed by the volume of canadian owned items that goes through their store every week. I used to go there but stopped a while back as shipments were getting lost on a regular basis. And, as others mentionned, they cannot care less... The way to go, now a day, is the Corporate Center, which is minutes from there; it is an enclosed warehouse to which you will not have access to others' packages... Therefore, less of a flee market if compared to UPS. Google it! You can even have larger items (requiring a lift size of item) delivered there. The only hick is... cash only. Good luck!
package was supposed to come in a week and a half. Just got it today, very surprised
Sunny is just that...he always has a smile on his face, a pleasure to do business with. He cares about his customers and you know customer satisfaction is important to him. He is community minded and cares about great causes. Thank you for your business Sunny :)
Good job guys, thank you! See you soon
Lost a package worth over $1300. Amazon covered the cost. Owner didn't know how to search his own email without assistance. Am unlikely to ever return to this location.
First time coming in this store, I agree with other reviews that the chubby guy is very rude and not helpful at all. I will not come back again!
Worst customer service I have ever had. Employees don’t know how to behave. Worst Service
Thanks UPS for expedited shipping! Thanks Mary for explaining all the options and prices! Next day air Saver is the best time/cost option.
Jodie is amazing! She is a commissioner of oaths and very helpful. Highly recommend this location
Great service always. On time, professional, nice people.
Very kind and helpful staff. Thanks!
Very good service, staff is very friendly and helpful. Highly recommend this store for any printing, scanning, photos and courier needs. owner of this place is extremely helpful and went above and beyond to provide excellent customer experience.
Ordered Tshirts, tank tops and hats for a fundraiser. Design was done to perfection and the staff are all knowledgeable and respectful. Couldn’t be more satisfied! Thank you Sunny and team!
We needed to print flyers for our office Christmas party, but we didnt really have a design idea... Not only Mary helped us to select a flyer design but we also will make it out party theme!! This will be hilarious ))
I've been coming here for the past 3 years and also have a mailbox. I've had no problems whatsoever with the employees. They're not overly friendly with fake smiles like people expect these days, but they present good enough customer service, are real and straightforward, and therefore most importantly, gets the job done.
Great deal on rollup banners! Kevin was a big help with size selection and the bright design, thanks
Ho Ho Ho!! Was in the store yesterday, thats Christmas babe! Big line, lots of gifts getting shipped, candies, chocolates, smiles and joy! Thank you Anna & Dmitriy for all of that!
I came in with a very urgent, last minute request and was pleasantly surprised how accommodating they were. They printed my flyers right away and did a beautiful job. I be back for all my future printing needs.
Beware. My parcel was confirmed delivered via tracking information on September 13th and they still can't find it. Its been 6 weeks of back-and-forth and I'm getting the runaround without any resolution and now out $70.
So far the best print shop we have found in Winnipeg! they pretty much do anything and everything... Really like their ability to to same day business cards print!
Wonderful service. Excellent experience here.
More than just mail! The UPS Store provides high quality printing services and great customer service. They offer a wide range of products, full size drawings, lamacoids, business cards, etc. Give them a call!
Worst customer service. I loath having to pick it up from him. Wouldn't give it to someone with the same address as I with the ticket.
Friendly and helpful staff. Used them multiple times. Thanks Rahil
Absolutely terrible customer service.
Mr. Sheremta I apologize for your experience. You are correct, the package was not available when you arrived in store due to a UPS Delivery Service error. I worked for the rest of the day to locate the package with the local UPS Delivery Service Depot. When it arrived in store I notified you as promised. As a small locally owned family business, I do my best to resolve any UPS Delivery issues even though I receive $0.75 for that transaction. I am happy to discuss this further with you please call the store. I apologize again for your experience with UPS Delivery service. Thanks Tom (Franchisee)
Great costumer service, they where very helpful!!
I've been to numerous UPS stores for shipping packages and other tasks. This location has BY FAR the most friendly employees and best customer service I've ever experienced at a shipping store. Thank you for making it so pleasant to come to your store!
was there the other day, Sharon helped me as always. Thank you.
Convenient location with adequate parking. Well laid out and sanitized interior. All Covid protcals/practices evident and in place. Warm greeting as soon as I walked in. Assisted with choosing correct shipping ootion to meet my requested arrival date. In recent times MUCH more reliable than Canada Post and, especially for time sensitive documents worth the extra expense. Will definately continue to use.
UPS decided to use one of my parcels for forklift target practice as they speared the FRAGILE label. I had double boxed the package, and the puncture wound went through both boxes, the bubble wrap and five additional layers of cardboard we had shrink wrapped around a hand-made stained glass window to protect it. The owner refused to sell us insurance on the pretext that we would try to cheat the system by shipping broken stuff and then claiming it. We paid for the premium handling featured on UPS's website and for a signature upon delivery. While 6 of the 7 packages were delivered on the day promised and signatures obtained for them, the one that was speared was left on the front porch the next day. The driver refused to go back to collect the signature. When we saw the pictures of the damage, it was clear that the parcel had not received standard handling, and the UPS was liable for the damage. The owner told us that he did not represent UPS, that he did not have anything to do with UPS, and that we would have to take up our claims with UPS directly. After much discussion, he did refund us the cost of shipping, which is far from the cost of repairing the damage to the window. When a parcel gets crushed on a conveyor belt at Canada Post, they pay for the damage whether or not you have insurance. Such is not the case for the UPS Store.
Dropped off a prepaid return with preprinted label. Staff person was very unfriendly and unhelpful. Seemed reluctant to provide a simple piece of tape. Very surprised at this terrible service. Next time I would choose another provider.
Great customer service! Helpful staff, especially graphic designer Jay!
Bob has helped me on several occasions. He is professional, courteous, and goes out of his way to go the extra mile. The UPS Store creates a fantastic customer experience, and I would recommend anyone who needs printing and mailing to go visit Bob at the UPS Store.
Dmitriy & Anna are fantastic people to work with and they run a stellar business at this store. I have been a customer for two years now, and every experience I have had working with them during this time has been extremely positive. They are always personable and professional and on many occasions have gone the extra mile to meet my requests which I greatly appreciate.
Was a great experience. the staff was amazing an were extremely helpful, definitely recommended visiting this location
Driver couldn't be bothered to come to the house so put the package in a plastic bag and threw it under the bushes where we found it the next day :( Update: December 7th, 2014.... Came home today (sunday) and spotted something in the garden beside our gate. Turns out it was a soaking wet envelope with the soaking wet daytimer my girlfriend had ordered in it. Looks like it had been sitting there since at least Friday. No notice in the mailbox, just thrown over the gate into the shrubs. Do not use UPS. These guys don't give two %^$^& whether your package gets ruined. Update: December 23rd, 2014... another package thrown over the fence into the flower garden. I guess I should be happy they put it into a plastic bag first, but the worst part is yet again, I WAS HOME!!!! They never even made an effort to come to the door.
The Customer service is amazing, Renee is very welcoming . My mom forgot her medicines and Aarti made sure she provided all the document to clear customs . Great attention to details.
Super professionals, great and fast service. Highly recommended! p.s. Thanks for our first family portrait☺️
Excellent products and service from Sunny and staff.
Who loves free coffee, this girl )) Thank you for a good service!
Staff kind of rude. I get covid times but had simple question and they refused to answer anything and just pointed to a sign. I understand we are all getting sick of repeating the same things.
First off, I didn't realize the wide array of services that Sunny offers at The UPS Store #192! He an his staff were extremely helpful in my order, ensuring that all details were addressed before the delivery. I even received a personal call from Sunny himself confirming one detail...now that is service! When I went to the store, on McLeod Rd, the store is awesome with everything there at your convenience. Not to mention, his staff was extremely friendly during checkout! I would 10/10 recommend anyone to let Sunny & The UPS Store #192 on McLeod Rd take care of all of your needs!
UPS website hours say the store is open to 6, however store is only open until 5:30 and then they have a sign posted that they are closed on Saturdays too. I guess my package is being returned as I will never be able to pick it up with such crappy hours. Won't be getting anything shipped again through UPS.
The Ups Store St. Albert......who knew that Cassey Hiebert, an amazing Graphic Designer, works there and is so patient, understanding, artistic and fast! He put together our personalized Christmas cards and did a wonderful job. Shout out to Cassey and our hidden gem The Ups Store!
Whenever I go into the store with any last min shipping or concerns everything is always taken care of. Esp in our busy day to day lives I can always trust that all my shipping is sent and on time. The staff is awesome specifically Sarah she is always super nice and courteous.
Great people very helpful and fast
Wanted to get some printing done and asked for more information. They hung up on me instead.
It's one place solution for all you logistics need. The store owner is very helpful, quick to service. They offer wide range of service which are very reliable and cost effective.
Great service, prompt, professional and the price was right!
Great location and very reasonable prices!
Very fast and efficient service. Sunny's staff is very helpful in determining your needs and recommending the appropriate product. Highly recommend Sunny for all printing and office supply needs.
The owner is very nice and he helped us a lot with a parcel that we needed to send overseas via DHL. I am very happy with the service we received!
nice people, make customers feel good amd always welcome. oh yeah and free coffee ))
Very disappointing experience. It has been a week and my next-day-delivery package has not been delivered. I called the store days ago. They did not return my call. I contacted UPS general who informed my package did not have a tracking number and could not be traced. I went to the store myself and spent 45 minutes there while they tried to figure out what had happened. During that time they told me I had not sent my package from this particular store (though clearly I did), the driver did not take it (even though I saw him leave with the package in his hands), the envelope did not have the right address on it (even though it did). At each step, they sought a way to blame the problem on me, though clearly UPS had made significant errors at all points in the process (the employee was new, the address in the wrong place, a tracking number was not attached, UPS delivery did not call the store or me or the intended recipient, a week has passed). As a business owner myself, I would never allow a customer to pay for such bad service. They refused to refund my money. My package has yet to be delivered.
I highly recommend the UPS Store in St Albert for any of your office needs. Jodie and team have created a professional and client-focused environment. I needed a commissioner of oaths for some personal documents, and Jodie was accommodating of my last minute request. It was super busy in the store with phone calls, other customers, and packages being picked up by drivers for delivery, but Jodie made time for me which was awesome! I was so impressed by the positive, friendly approach to everyone and everything going on in the store. Thank you Jodie!!
Be careful of the bald Vietnamese store manager with glasses. The guy is very rude. I went there to pick up my parcel with my student ID and the guy started shouting at me. I mean you can talk politely that a valid government ID is required, you do not need to shout or be rude about it. Very disappointed with that guy's behavior. That store is not recommended. If there is any other store available you will be better off using that.
The staff were very friendly and professional. The packaging was very good.
Friendly team. Got the printing thing done quickly as promised.
I don't feel good when I go to this store....they will take too much prices on every service...for just one paper printout they will take 3$ and always try to loot money from people. If I ask anything immediately they wilk say not available and ask to take available one in the store... Which cost double the price of what we have asked. I have asked a envelope to deviler my goods and they gave me the envelope which costs double the price. I don't know why this people do like this.
Quick service and convenient location.
Rude and Condescending. I won't give them any of my business from here on
Sebastian was very helpful and kind. He helped me get a small project with a short time line completed right away. Will definitely return and refer friends and family . Thanks again Sebastian
Very friendly service, staff goes the extra mile
Their customer service is incredibly rude and was yelling even though they messed up. They delivered to the wrong address and refuse to go get my package and bring it to the correct address that was confirmed by both the shipper and I. They are rude and clearly cannot do their ONLY job.
Pam at UPS at Ottawa and Charles always gives us great service and at prices lower than Vistprint
The worst delivery company I have ever encountered. Ordered products from manufacturer August 24, 2010. Company said products (2 items) were shipped out the same day by UPS. 13 phone calls to UPS and no resolve.Every excuse was used to defer responsibility for lack of delivery. I had paid in advance for the items and the delivery. I'm told the package (yes one not two) was delivered to my address, yet with every phone call I was asked for my apartment number. 80 apartments where I live, so if my packages were delivered, to what apartment and to who? If in fact the packages were delivered, I'd like to see the signature on the invoice. As of this writing, October 14, 2020 (I have not received my 2 packages). What if this was medication needed and not delivered? Not acceptable at all. Not recommended to use this delivery service. It's highly unlikely I'll get a response for this posting so probably the best route is to file a complaint with Consumer and Corporate Affairs or litigation.
They can help with so many things and are so helpful. Shipping, Packing, Printing, Shredding, Notary and more.
I have had packages shipped there for years. It is a pretty good service. My only suggestion is that they should get a # system when you arrive to pick up something as it can get hectic and easy to lose track of who was waiting first.
I dropped my package with wrong lable on it. But when I called the store next day. They helped me in finding the right package lable and placed it on the package. Very kind and helpful.
Best service ever. It is a delight and I get very good service
Very nice customer service. Excellent prices, customer friendly environment. Manager Saurabh is very polite and humble.
A guy with sleeves helped me out. Knew his stuff, very helpful!! Painless experience
Awesome experience from start to delivery! We asked the store to pack and ship a delicate, valuable item from Kingston to Kelowna and could not have been happier with their service. Packing and shipping instructions were all communicated by email and executed without issue.
Poor service. Hard to get a phone call answered. Wouldn't recommend using ups in Brandon at all
Have been to this store several times. The service is excellent and the staff is very helpful.
I like it how it is not just post office anymore, but they also do alot of prints here.., the store is full of people
Friendly staff and they provide shredding service
I went to a print shop nearby to print business cards for my brother, was told to wait 4 b.days! I cant wait that long!! Then just checked at this UPS store and guess what, they listened and understood my situation and did e NEXT day print for me! Big thanks to Anna!
I want to say thank you to all the store employees and also to othe people who left their reviews here, this really help to find a reliable and responsible printshop. We have started from a small order last month(some flyers and banners) and now decided to work with them exclusively with this UPS store for all of our print needs.
Friendly& knowledgeable with excellent customer service.
Well, it can not get any worse than this, I’m sitting in front of the building waiting for them to open, they’re supposed to open at 9 am and is 9:22 and nothing yet
Jodie at the UPS Store in St. Albert was awesome! She took time out of her busy day as a Commissioner of Oaths and verified our signatures on a personal document! Small town service in our city! That is great customer service!!!!
Very friendly staffs and excellent service. Highly recommended.
Do not recommend this branch to anyone i was tryoling to send document outLide canada and he die not know the procedure their less information when i asked any think no no he is lazy to answer.or gave more details
Amazing customer experience. Aarti was so patient and provided proper directions for my courier needs.
Great quality canvas prints! Got our wedding pics redone for the anniversary, looks amazing )) My sister will be coming in to get hers done too!
Chris was ride did not say thznk you took long phone call in middle of my tranaction on ly came here cause it is close would not recomed store is small and staff Could care less
Good fast service, Steven in-store was a big help, and he and the rest of the staff was friendly, fun, and informative.
They are the nicest person. I’ve been in here tons of times and never once had a bad experience. The owner is really awesome too.
Called and asked about business cards because I ran out and really needed some quickly for holiday orders, within an hour my order was done and in my hands ♡ soooo happy and will be ordering more very soon !
Used this location for electronic fingerprinting. The service and patience we were given by the store manager was beyond exceptional. Thank you so much for going above and beyond to ensure that the fingerprinting scans were able to be taken to proceed with the Canadian Citizenship application. I would highly recommend using this location and services it provides.
First off I have been waiting all day for a package to arrive, when it finally does I get no knock on my door and all they do is slap the pick up tomorrow tag and walk away. My dogs are very vocal about people knocking on the door so any knock on the door wold indicate someone is there. Now I have to drive all the way across town tomorrow to get my package that I wanted delivered to my house. The kicker is when trying to phone the store for the past half hour nobody has picked up... will not be using ups for any deliveries again.
I have been visiting the UPS location at Inglewood for several years now and no matter how big or small the requirement is they professionaly, efficiently and cheerfully get it done
Supposed to be open until 630 and closed before 5pm
Excellent service. Friendly staff and clean store. They go above and beyond. Absolutely recommend it for all your shipping and business needs. From Fax,print,copy,shipping to receiving... they have it all. Forget Staples... I felt so welcome there. Thank you. I will be back.
Very nice and helpful staff. I had the best experience for shipping my packages. You can also get your passport photo there. Very accessible by bus or car (with parking). I not only 100% recommend The UPS Store #59, I also refer people there.
It is a small store but it has what I need and the service was always good. The hours of operation would be better if it was extended but overall a good spot.
Service is great, very nice and helpful staff
The staff at this location aren't just friendly and efficient, they make you feel welcome and not like you're interrupting their day. Label issue with your package? No problem, they take whatever time is needed to solve the mystery. Thanks for always being so helpful, guys!
If I could give a negative, I would. They mixed up my shipping labels and sent my packages to the wrong places. Then said there was nothing they could do about it. Don’t risk it. I’m out $125 unless I can track down my packages...unlikely on one. I think whoever received it was pretty happy with the mix up. Aweful mess that I cannot afford. Thanks for nothing!
Very friendly service
Friendly and helpful staff .
Incredible service and amazing staff - definitely will be back!
Not helpful and Unprofessional staff!! They Do not know how to respect people.
Hands down the best experience. Tracy and Ryan are very professional, and really easy to communicate with. They will always go the extra mile for us customers. Won’t use any other store. Thanks again guys!!
Top notch service. Very easy to deal with. Excellent business.
Eveything says the store opens at 10am today. Now 1030 and still not open. Update I can understand unforeseeable circumstance and the service my better half recived today has made me reconsider my rating.
I really appreciate your help with my order and validating my parking!
Sunny has always responded immediately to requests and last minute orders. I have been very satisfied with the products and the quality. Highly recommend Sunny and the UPS store.
Great service.
Bob is great !
Staff were very knowledgeable and helpful. Service was tip top!
Most of their staff are super friendly and helpful. Except one chubby guy, he’s really rude and arrogant. I honestly doubt if he’s a racist towards Asians.
Adil Bintory helped me move medication from Cambridge ONT to Iowa USA overnight. It was dropped off at 9am and landed at their door in Iowa at 10 am. Thankyou... this medication literally saved his life. We can never say thank-you enough Adil!!!
Ordered tee shirts from this store and quality of product was excellent and the shirts were received on time No complaints here.
Got business printing done !! Excellent service and quality. Will gladly use them for future needs !
The amazing woman at this UPS store went above and beyond to help me and I cannot thank her enough for helping me during a stressful time. Best customer experience I've ever had.
Great quick service. Had a map copied.... Staples just couldn't be bothered helping me.... UPS said sure we can do it.... I was in and out in 5 minutes and it was perfect! Thank you
Very bad service on printing scam here they tell u price different charge u different ask price first before u print your documents please with me second time happens not going again ever
Store employees asked if I could leave a review and I`m happy to do it. Mary is a big help for many years! Im not really good with computers, but she is patient enough to listen and understand old man like me and help with filing and printing papers i need from time to time. Also she helps to send post holiday post cards to all of my relatives. Thank you and God Bless!
Worst service ever. I imported some stuff from my native country because it’s cheap there but UPS representative asked me for original receipt. I told that person receipts are in local language and local currency but on save side I gave them a translated invoice. They end it up charging me custom on $8500, I was shocked I bought my stuff only Rs 15000. According to them my stuff worth $8500 in Canada. They hold my stuff form last 10 days and when ever I call them on customer service number, they always pretend they are working on my file but status not change. I told them I am willing to pay duty + taxes on my stuff but I want to know a valid reason why they are charging me that big amount. Believe me I waste my hours of hours on call they are not able to provide me any solid reason. I was doing their job, I did the rate conversion and told them this much amount I paid. I search on eBay, amazon and Kijiji application, found the right price of the product in Canada. Still they did not release my baggages yet. Worst and worst service, I never seen this type of stupid service before.
We have used this store for prints several times over the past two years and they deliver quality and over the top service time and time again even when short notice is given. We are very happy with the excellent service of Sunny and his team!
Too bad that there's not a lot of places that offers this to Canadians. I've been using this service for 10 years and I have to say that it gets worse and worse every time. The manager Michael deals with too many things at once, the staff is horrible, rude, rude.... did I say rude ? I mean come on, its like their waiting on a colonoscopy or something. The lady on the phone was yelling at me, they don't call you back.... The service is popular now so expect line ups. Get your package and get out and hope that everything you ordered is there. I won't be using this service anymore, not worth the hassle. I'll just pay the higher shipping costs to Canada. It was good when they came out with the idea.
Great service
Good job guys!
I was taken care of in a professional manner for a last minute document to ship out. Jodie and Casey were FABULOUS. Their recommendations were greatly appreciated the professionalism and attention to detail was outstanding. I strongly recommend the St. Albert UPS Store.
I came into the UPS store in need of some last minute print offs for my business brochures. Casey was so helpful!!! His customer service was above and beyond. I was in the store for 10 minutes and saw 3 separate interactions he had with 3 different customers. He was knowledgeable on everything, super nice, and so friendly. He answered all of my questions and then some! The Owner is also so down to earth & extremely community orientated. Thank you again Casey! I will be back to use you guys for my business printing needs :)
I had a very valuable LARGE picture frame shipped from Kelowna to Pennsylvania and can’t express enough my gratitude for the care in which it was packed and handled. They knew what sentimental value it had for me, and the fact that it arrived in one piece with no broken glass is a miracle. Thank you many times over. E. Hunt
I went to get notary services but the guy with the really long hair and glasses, was so rude at giving me answers I need questions on. So honestly I would not return to this location since he just mostly mad at customers and doesn’t help them or give them a time of day. Definitely avoid location!
I am Asian and I always had great experience with Bob, who is badly missed. As a matter of fact, I am lucky to get along with everyone in this UPS store.
Amazing Service! Thank you again for making my shipping needs easy!
I Must Say i was impressed with the service i received. Great and easy to access location and staff was very helpful.
Busy place! But looked after very quickly, politely and professionally. Thanks!
All of my experiences at this store have been great! I had signs made and stickers printed for my business, and I am so happy with the results. I am impressed with the quality and the speed in which they were done. The owners and graphic designer are so nice and communicate so well, that the signs and stickers came out exactly as I had envisioned. I will definitely be going back to this store to print more things in the future for my business. Thank you Campbell River UPS!
A RAVE shout-out to Sebastian and the UPS Store North Vancouver Island! Over the past two years we have been Wowed by the promptness and professionalism of their printing services! Our company depends on professionally printed workbooks, for our business workshops. As a professional training and coaching company, we know we can trust the high standard of printing The UPS North Vancouver Island produces. They delivered exceptional, consistent quality, every time! In addition to their dependable, high quality printing, Sebastian and the staff are helpful, friendly, customer-oriented and professional. I recommend them unreservedly!
Awesome people.
I called regarding two packages that were supposedly delivered to me but came up missing. Unbeknownst to me, the store does not handle missing packages or things of that sort, which is fine. But instead of telling me this when I called and quickly explained my situation, the young man left me on hold for 10 minutes and could be heard ringing up/checking out other customers. Even if the store was busy, I am a customer as well, and I deserved to be helped. I hung up and called back, and was sent to voicemail, which was rude. I called back again and a young lady answered. She is the one who told me who to call regarding my situation, which is what the young man should have done in the first place instead of being rude to me. Employees should be more courteous and exude the best customer service to ALL of their customers.
Thanks for the fast turn around. I'd recommend these guys... and girls.
On Friday I went to get a package (a ping pong table) that I thought would be a regular package. Turns out it was a freight package and couldn't even fit in my large 7 seater SUV. The guys working at UPS were so helpful and kind. I went to Lowe's nearby and bought straps. The UPS guys help me get it on top of my car and strapped it. Some would never do that and I would not be able to bring this massive table home to Ottawa, Canada. Thank you so much for your amazing customer service!
We have done a number of shipments for our company through this UPS store and never faced a problem given the COVID-19 situation. The staff is very prompt and takes very good care of their customers.
Service at the location are pretty nice with the reasonable price;and really effective
Was there earlier today and let me tell its a busy place, I get it! Bus sometimes its just funny how some people shipping packages to US for couple of hundreds and they are polite and can understand the line and a wait time, but some ... making a copy for 12 cents and freaking out about a few minute wait for their turn, I mean, really! Great customer service and that is why this store is fuul of customers every day!
Great service, quick in and out. Even have a Notary on site for $4.00 a stamp. Only drawback is just twi people allowed inside the store at once....very tight inside.
I recently took pictures for my Canadian passport and my pictures turned out beautiful! Both Saba and Vam are honest and kind and they give you the best rates for shipping!
I emailed this store last night with some questions and I received a prompt reply from Aarti this morning. I later called in and spoke with her on the phone and she was so honest and helpful. She answered all my questions and concerns and will definitely have my business!
Great customer service! Casey was very professional & attentive able to recognize the needs and went the extra mile to help .Excellent place to send your parcel without hassles. Highly recommended!
garbage delivery!
Sunny and his staff are amazing. I thank you for all the printing you do for us and the quality of work that you provide.
Excellent customer service with a smile! Aarti is good at it and knows how to treat customers with care. Now i have no other place to search for printing and related services. This is it...
Great experience! Package was well handled.
Ive used this store for everything from, xmas purchases for families to receiving records from US and Japan...Awesome staff, always super helpful and have never had an issue with any of my packages. Support this business, they rock !!! Cheers Dave
Deliveries are only made during weekday work hours so recieving is impossible. They delivered at 1PM while i was at work with no prior phone call to tell me what the expected hour was. The website displayed the estimated hour as: before the end of the day, so anytime. You cannot request a specific delivery time. I called to ask them to deliver again and they said they would deliver at 7PM. No delivery was attempted. So i decided to pick up my package at the adress given by the "we missed you" paper left after the first (and only) delivery attempt. The website and this google info page shows they are open on saturday. This is not true. They are closed all weekend. This isn't even the complet story of their astonishing uselessness at my regards. During this whole process i phone many times to enquire about the location of my package. The call center wasn't even aware of the package's location. They just read the incomplete and often incorrect information of the website tracker to which the client already had access. Had i know the hassle would be so bad i wouldn't even have bough the product in the package. I'm never using this service again.
Every time I come I have fantastic service Keep up the great work.
Aarti was amazing and helped me out a lot. We will be doing all of our printing and shipping through UPS store 506 from now on. She got us our flyers 3 days before they were going to be ready because we needed them for the weekend. Amazing job, team!
I went there to print out my resume and the staff were very helpful to me and they gave me great advice and were friendly. The quality of my resume was outstanding. Thank you very much.
Exceptional, helpful service
Always great service at this location
Great staff, their service makes up for the short comings of UPS. I truly hope that UPS reward great franchisees like them and that they work on cleaning up their other locations to weed out the bad ones (I.e. Edmonton North West- Albany)
Excellent service and great for all paper needs!
Great staff and excellent service.
First place I can begin… TOTAL… 100%… COMPLETE… politeness, helpfulness, understanding, compassion, professionalism, AND… humor. To make a long tail not long… Melissa… the GM (great manager), took a wacky… and seemingly grim logistics situation and turned out a perfect solution. Simple as that. She went all the way there! AND BACK! And went an extra 13 miles uphill in a witch storm… and another 18 for a total of 31 miles back and I heard she got attacked by a bear with no shoes!!! SHE STILL… showed up with a temporary limp, a super attractive scar, and a solution. Give her a gosh darned raise.
Best UPS to go to in the city. Always friendly, helpful and extremely nice. Id recommend this location to anyone.
Good Service & price!
I had a problem with my package and Sebastian took time to help me out and was so very kind. Amazing customer service! :)
This shipper is inexperienced and cost me $65. I shipped parts out to the US to be serviced and the gentlemen at UPS did dot indicate that on the paperwork. I received a bill in July for a customs fee on my parts. Had he have indicated the reason for shipment on the paperwork I would not have had to pay the $65. DO NOT SHIP WITH THIS LOCATION!!
Prompt and Dependable service is what you can expect to receive at this location. The staff go above and beyond to ensure they are providing you with the best service. There are multiple services and products available onsite. Thank-you to the staff for your assistance over the years.
Tracy & crew do a great job. Have had a box at this location for almost a decade & they've never lost a package. Prior owner was sometimes slack in observing posted business hours, but on Tracy's watch--hasn't been a problem.
The worst ups store you can ever go. Unprofessional employees, no clue of the client service at all. I came to pickup my package, but eventually the store was closed. meanwhile online hours in the internet shows that the store is open. I came back next day, and the situation remains unchanged. They open online, but they closed in real. The time I have been there before the service was terreble. Seems like the guy who run the place stays there by himself and does nothing in order to help with a pakage or provide any information. Above all of that, I should notice the dusts, dirts, unnepty garbage boxes as well as buch of carton papers all over the place. Do not go there, do not waste your time.
The guy that works there moves as if time has slowed down.
Tracey was wonderful help with a international item of value that seemed lost within a main Depot.She never dismissed any of my concerns but rather went above and beyond to provide links to reassure me that help within UPS would work .We must have spoken or emailed 20 timeson the topic but she never once gave poor feedback or seemed annoyed at my persistant concerns. Wonderful to have Tracey managing our local store. many thanks Tracey and her staff. Greg
Very friendly and professional. Has been a great service to use.
Dmitriy help me alot. Gave me all the information for pricing. Was very patience and promptly send the fax I needed. Very trustworthy service.
Really good service from Steve.
Wow.... and Wow again. I have dealt with Saba and the rest of the staff for both simple matters such as courier shipments and specialty printing. They are always warm and welcoming and explain the options and prices. There is no hard sell or up sell. These are true professionals who take pride in their store and give superior service.
Waited around all day for a package for them to not even knock on the door/ring the doorbell when they finally arrived at 8-9pm. House lights on, three cars parked out front—nothing. Instead of giving me my package, they left a slip so I could chase it around town the whole next day. This wouldn’t be a big deal if this package wasn’t worth over a grand. No wonder amazon if putting every mail carrier under.
Great service. I had printing work done there and was very happy with the quality of service and product. Highly recommend.
Friendly staff, always helpful and patient.
Unbelievable customer service. These people are friendly, helpful, and great at what they do. I wouldn't let the other negative reviews discourage you from visiting this store. Obviously, people post reviews irrationally. Chris, Richard, Holly and all the other associates are absolutely awesome to deal with. A+ guys, keep up the great work!
I was VERY excited to find the UPS store and only 1hr from Ottawa. This would take care of all the crazy shipping costs when ordering from the states. So for Christmas, this year, I ordered 6 packages and got them delivered to this store.I went there, Friday morning, stood in line for quite some time, which is not a big deal, but when I got to the counter, after a 15 min wait, there was 1 package they could not find. They sent me on my way and told me to call Monday am when things had cleared out a bit. So, this morning, I called them. They found the package YAY!!!!....but are refusing to ship it to me at their expense, and were particularly rude in saying that they WOULD NOT do it.....although it was their error. To be fair, I think I only dealt with the one, older gentleman, who is lacking in kindness.....So, so, bummed about this!The place seems to be quite dissorganized, which explains the inability to locate it in the first place. I don't think I'll be doing much business there ever again.
Package was to be delivered on said date. Waited around, no package. Checked and found this note on UPS progress sheet, "The receiver has requested that we hold this package for a future delivery date / Delivery will be rescheduled". Never requested any such thing. Called, individual on other end would not listen to anything you have to say. All she kept saying was, "package will be delivered today". By end of day, package was not delivered. Your service sucks big time. Will not be using your service in the future. Also, will not be purchasing from stores that use your service. By the way, this is the second time experiencing bad service with UPS.
Literally the worst service, crankiest employees I've ever dealt with in shipping. Sent an item for drop off to this location and they refused it. They inform me I cannot get it sent as a pick up point at this location and sent the item back to Ottawa. Now I have to pay for the next delivery. No common sense...
Excellent, efficient service. Use their printing service and always get what we ask for very quick. Couldn’t ask for any better.
Took my shredding in and got a lot of printing done. Was fast and accurate and great price
Great service.Faat and efficient
WORST company I have ever dealt with. Shipped 25 boxes of personal belongings to the UK. One of the boxes was scanned as being delivered but then it suddenly went to "Not delivered" and then "missing". I was told to claim on insurance but they needed proof of value which I did not have. 3 months later I have heard nothing and now UPS in Medicine Hat refuse to return my calls or reply to my emails. The missing box is artwork that was very special to me (anniversary present). Serious lack of communication from start to finish.
Excellent service
One ofthe best print shops in town! They really deliver on quality! Put in a big order for flyers and it came out just fine, no messed copies, no delays, just as we handshook on it!
Dima is the good guy
Really unfriendly service
Visited the store for Fingerprint services. This store has got Super friendly and helpful staff. My work was done super quick and they made it look so easy!
I really liked service
Great service
What a great service I was looking for my business checks printed urgently tried lots of places even printers every one needs 5 to 10 business days, went to UPS store 192 almost 48 hours checks were printed & delivered for pickup , must say really in business must try at least once, you can see the difference thanks Team
RUDE!!
I walked into the store and was met with aggression from the customer service representative when I presented ID that did not match the delivery address. I accept that this is UPS policy and this is not why I felt the need to give a bad review, but rather how this was communicated. This person should not be on the front line if their attitude today with me is their normal approach, and she even attempted to lure me into an argument about their service. Maybe they were having a bad day but never take that out on the customer. As a small business owner myself who requires delivery service I will now avoid UPS at all cost. Based on some of the other reviews on here it seems like this should be everyone's approach.
Extremely nice staff
I went into the UPS store (Guelph Line & Upper Middle Rd) this morning to get my vaccine card laminated. The staff were very polite and helpful. I just had to sit and relax. Good job, well done !! ????
Ups provide excellent service. I am fully satisfied. Fast and secure service.
Terrible customer service from Adil/owner he has indian music playing loud in the store and does not wear a mask. When walked into store just few days before Christmas owner stares at me confused as why I'm there and has his full family and relatives there with 2 babies crying and kids running around. When I hand him my package to ship he takes it and throws it to the side and doesn't say a word then while I'm waiting for him to proceed to process it another customer comes and he helps her process her package right away while I'm waiting. I ask him is it almost done he mumbles something in his language and says it's already done I asked him for a receipt he said we don't give receipts but gave one to the previous customer. Gladly he didn't steal the package which I was iffy about. Will never go back. Walmart UPS is way to go way better service and owner of the Walmart UPS is not a crook like Adil
Ordered a HUGE wall Map of the World for my son, the quality is just perfect! His room looks amazing. Will order Canada map next month. thank you guys!
We deal with Garry and his ladies average 3 times a week. Service is fast and delivered with a smile!
Very poor and cheap customer service. I would not suggest anyone to do any business with this UPS Store location #506. The person called himself " AMIT " has attitude and zero customer service experience. I wish I could give him 0 star.
As always, I had amazing service at St Albert location. Casey is simply the best! Extremely helpful and efficient. Need something packed to ship. He's the guy!!
First time ever shipping out a package today around an hour ago. I didn't catch her name, but she was incredibly helpful and walked me through the entire thing. The price was half of what was quoted to me elsewhere. Amazing service!!
Worst customer service I ever experienced extremly rude and arrogant will boycott
Helped me ship stuff out but the teller was quite irate for no reason
If you need business cards, this is the place!! I`ve just sent them an email and picked it up next day!
Amazing, helpful staff Did a huge job and order for me in a short timeline They gave me all the options to consider and were very knowledgeable about printing options Happy to work with them and would continue taking my business to them
This is a so much more nowday than just a UPS store, thanks to the new owners! God speed guys! Def. coming back!
The service is excellent