Reviews of Shawnessy Licence & Registry Ltd. (Notary Public)

Anna Klepacheva

This place is not that bad. The only reason it is slow is not because of the workers but the people who come in here and can't figure out how to use a simple system....

Daniel S

Employees are awfully rude, just take the time to drive somewhere else. Theyre really miserable, and yells on customers.

Miray Makhoul

the worst place to go for registration renewal. The lady is so damn rude and extremely unprofessional. DON'T TALK BACK WHEN CUSTOMERS ARE RIGHT. i hope they close this place down. AMA registry is close by and better service.

Tj P

Good experience. First time here, arrived at 5 pm on a Friday, and had no wait (which I understand is unusual). Friendly staff member helped out. What made me decide to go here was their "line up" waiting feature. On their website (or once your arrive), you put in your cell phone number and it will text you how many people are in line before you. If it is really busy, it will simply notify you that you should return to the building for your turn -- so you can shop or grab a coffee instead of sitting/waiting in line in the building for 30 minutes. First time I've seen that in action. Will likely return.

Aishah Iqbal

The new system they have for the queue is awesome! I no longer dread going to the registry. Also, the gentleman that I had the pleasure of dealing with today was very nice.

king kyurem

some dude registered me as female :(

Seun O

Horrible Services. Rude staff. Google needs to introduce negative star rating because one star rating is too generous for this place.

mk4_düb

Absolutely terrible registration office waited 2 hours for a 2 minute transaction

aj bowes

I generally don't write reviews and I thought I was the only one that had issues with this registry. well I see I was wrong. One fellow was very incompetent when it came to registering a brand new, straight from a store utility trailer. actually told me I had to get a bill of sale form filled out by the sales rep from Lowes, I had the original receipt and certificate of origin and that still wasn't good enough. Went to the registry on 130th ave and had exact same paper work and they said yep that's all we needed.

Erin G

I used their new online/by-email service, and was very impressed by the speed at which I was helped. I had a sole proprietorship registered within a few hours. If you've got a non-urgent request, the online service is great. I'm so happy they have this option.

vishal rana

Rude people working here. I d rather drive 10 more minutes to a different registry than this one, next time. Good luck

Sayed Hamid Sayedi

I don't recommend this registry for road tests. Looks like they intentionally fail you.

Deena Semeniuk

I have had a great experience with this location. They are kind and Sherly has helped me a lot with questions I had about opening up a business! So if a person seems grouchy maybe they are just having a bad day. We all have them :)

C-Shepard

Overcrowded, uncomfortable too small to serve as a registry. Poorly maintained with bad AC. Reduced hours, agents are rude, refuse to answer the phone and simply don't care.

Sarah Campbell

This is seriously the busiest registry and I've never seen more than 4 people working at a time, even though they have 7 tils available. Just hire some more people! There is literally always a gigantic line! The staff are fine, not overly nice or overly rude just doing their job. Luckily they're pretty quick at it.

IGOR GRIGORYEV

They installed a ELECTRONIC SIGN IN SYSTEM. Showed me 9 mins to wait. Came at 1.30pm, time already 2.09pm. Still here!!!!!! These guys ignore me!!! What to say?????

Andrew Laidlow

Busy but the keep the line moving. Very well prepared to keep everyone at a safe distance.

Libniz Hr

I simply cannot comprehend why this place is so slow at moving clients in and out, every time I’ve tried to come here I end up waiting for hours, and judging by the comments here I’m not the only one that has experienced this problem.

Saeed Ansari

I took my class 5 advanced exam here today and passed. It was my first time taking the test so I cannot compare it to other places. But I found the examiner, Michelle, friendly and professional. The staff were also nice, at least I did not notice any bad behavior.

Bilal Butt

Good registry as far as the paperwork and day to day dealings go. Really bad for the road exam. Every examiner have their own set of rules, so even if you have to go there and for some reason (most likely if you're a new driver) you fail make sure to book it through the same examiner so that the next time you go there he doesnt fail you on something that the previous examiner said was OK. Also a big trick in passing the road exam, go on weekdays. You will most likely get a better examiner.

Kurt Ball

If it's your first time using the system be aware you don't have to be at the registry to get in line. Follow the directions from the text messages where you can request more time or see your place in line. The people who are upset don't realize this. Once they do their lives will be much easier.

Philip Tam

Wait times are horrible! 30min+ I get there 10min before they open, already 14 ppl in line...way too busy all the time... waste of time. Find another registry if possible.

James Gilmore

Merely adequate. Got there several minutes after opening on a Friday and there was a long line, and only 2 people working for some reason. They have this text message / app based queueing system, which theoretically could allow you to get in line from somewhere else and show up right before your appointment, but practically speaking there were a ton of people waiting around still, and half of the people in the queue didn’t show up when their number was called. The waiting room is also a bit cramped and there tended to be people piling up at the front door trying to enter their information into a tablet, in order to get in line. I waited about 25 minutes. At the end of the day I got what I needed, as required by the government, but it wasn’t a particularly good experience.

Khaled Qenawy

Fast service

Yuliya Fedorenko

No stars.The staff is unprofessional and rude. I wasted my time. Do not recommend this place.

Bruce Powell

Line ups but efficient

Jonathan McGregor

If you need to do your road test I would recommend going somewhere else. I have take the test 3 times now and had a different person each time. Now granted I made some mistakes on my own the test seems to be based on the opinion of the tester. The first test I was docked points for doing things such as following to close or not slowing down through T intersections, so trying to fix these mistakes I did what caused me to fail but on the next test I was docked points for not following close enough and the tester said I should be right behind the guy and docked me more points for slowing down at the T intersections. I also struggled with the parallel parking on the first test and the guy reminded me after that I could take my time, well on the next test I was docked points for going to slow on the parking. Wtf am I supposed to do learn the specifics of every single tester and drive to there exact specifications. Anyway I ended up going to the Wild Rose Registry and had no problems.

Thomas Calgary

They are simply to busy to give You all fantastic costumer service !! Wake up people !! What You would do if You have serve hundreds a day ! I deal with this registry for last 3 years, never a problem.

Lisa Beckstrom

Bit of a wait here. But the staff is friendly and helpful.????

Melannie Pineda

I’ve been to other registries in the city and this, I think, is the worst when it comes to wait time. I wish there’s a counter or two which deals with services other than vehicle services. I waited for a long time thus the one star. But the person who dealt with is was good and very professional.

Dan M

Absolutely a bunch of idiots!!

Adam Romano

Thanks for nothing. We came in to get our marriage license, and after waiting more than an hour and a half, we got to the counter at 6:29pm, a full 31 minutes prior to closing, and we were turned away because we hadn’t filled out a form in advance that we were not aware of, nor was it mentioned on your website. The website says to be there 30 minutes prior to close, and we were. Despicable service.

Renzo Sam A.

Very organized and effecient

Nadine Rife

Very helpful and understanding! Considering how busy they are they still managed to be friendly and understanding...Thank you!

TomcoPDR

Great staff. Very informative. It’s a government office guys - no one wants to be here, but you gotta. So, be nice and they will treat you well. A+ and a great sense of humour

Alex T

Window 8 is horrible...

Dyne K

Been there about 4 times, trying to take Learners. Staff are racist, except for this one guy who was really open minded. Every time they just told me I can't take the test, and there were no further explanations as to why. Especially the women staff are rude. You can see that they hate what they do as soon as you walk in through the door. The line up was up to outside the door every time I went there. Terrible, horrible, and ridiculous.

Mark Lack

I love the new waiting system. I have been in a couple times in the last few weeks and the staff are always very friendly and knowledgeable.

Jon Quick

Staffs are now better, greeted me with smile even though it was already late in the afternoon. Im glad that the grumpy and rude staffs that I dealt with in the last several years were off or probably fired. I waited about 15 minutes for a vehicle reg. renewal which is actually not bad for a weekend and end of the month.

Md. Shaik

Usually a long queue always.

Frances Obiakor

Terrible customer service, and slow line up. The staff did not show any consideration to my needs. Frankly it is quite disappointing.

Gloria Beaton

One star is too much for them. Horrible service. I booked a Road Test for my daughter. It was confirmed by email with confirmation number and payment was taken off my credit card. We arrived 30 minutes ahead of time and waited only to be told there was no appointment for her. I showed them confirmation and they said well maybe my credit card was no good. But they did re-book for another test without a credit card which was odd. Anyway, we left there went to another registry, made an appointment and got her license later that day. Much better customer service there. The people were much more friendly and helpful. Now I am having trouble getting my money back for the first booking and they're trying to put the blame on me.

Rahul Rane

I am updating my review about this registry. They have worked hard over the past few years and now have a really friendly and helpful staff. In the past 4 years I have seen these guys improve. I would totally recommend this place. Gave my class 6 road test here today, and the examiner was so professional. Even helped me connect my bluetooth which stopped functioning at the last minute. Cheers!

Archie Reyes

Kudos on your service on till/service counter!.. good job!.. But your new system of lining up and announcing your clients phone number is a BIG NO for me.. Your announcing Personal information of your clients.. and I can't even hear your speakers.. twice they announces my number but I didn't hear it.. hope you improve some of your system..

Tim G

I had a great experience great guys and friendly services, small line that moved fast

Jack Kilotaitis

Understaffed go elsewhere unless enjoy waiting in line FOREVER

Aiden Rubeniuk

From the beginning of my class 5 advanced road test i was targeted unfairly by my examiner because of my age, the car i drive, and the fact that it is a manual drive, performance car. I knew i was in for a tough time when the first thing he tells me when he gets in the car is to "turn off my radar detector" which is actually just an air freshener. He made false accusations on my test report, from claiming i turned into the wrong lane on a road where there was only one lane, to when he accused me of not giving right of way when turning left. although there was no oncoming or cross traffic he claimed i cut off a car going through the intersection after i was already exiting the intersection, after safely completing my turn. This establishment just wants your money and will lie and fail you on driving tests without hesitation. And to David my examiner, you should be re-evaluated as you yourself are not a fair or competent examiner; just an unhappy old man who has a personal vendetta against young men driving sporty vehicles.

AM

If you have a choice to go to another registry please do. Their new system sucks so bad that it can’t even monitor who’s next. Trying to be advanced but definitely not working. If you want to wait 2hrs this is the registry for you.

Ibrahim Yorumez

In 21 centuries They are still charging credit cart and debit fees. Every body knows that all banks provide free POS mashines for their customer. This register office is very busy all the time so they makes good revenue.

Michelle Kennedy

Rather rude on the phone. Not my first choice.

Andrew Young

Very slow service. Left after 15 minutes and the line hadn't moved. One guy sitting behind the counter was reading a book. Two others were standing behind the counter talking, and the other two behind the counter were yelling at each other arguing over what letter to use on a form. Very dirty in there. Do yourself a favor and don't go there.

featherheadstudios

Agents are helpful however they need to hire more staff or put more staff on during busy times, can take anywhere from half hour to over an hour at times

Rob Milman

Registering my 1974 Dodge Dart was an absolute pleasure today. The place is setup to handle the new distancing guidelines and the staff I dealt with was fantastic to deal with. She made my day. Thanks!

Andrew Rushworth

Special thanks to Calumn for a job well done tonight.

Michelle Kim

I got helped and the guy who helped me was really rude. He didn't talk clearly and he talked really quietly. He didn't answer any of my questions and told me to look it up on the website where I could not find the information I was looking for.

Graham C

So, I was hoping to have a good experience, but never got the chance... Despite a huge sign on the boulevard declaring "Open Sunday" and Sunday hours posted on their door and website and phone message - they were: not open. Unbelievable. We drove from Saskatchewan to pick up a car, did all our homework to find a convenient registry open Sunday. Had they the courtesy to put a message on their web page, we would have come tomorrow - no problem. Now we're staying overnight and their definitely not getting our business in the morning.

Tyler Tocker

Always lined up (so slow service) and some of the workers can be pretty rude.

Charisma Desolidad

Friendly staff

Alexander Len

Always busy place! Good customer service!

Petar Bajac (thepeter367)

failed because of going 40 in playground zone where the sign was obstructed by trees and very difficult to see.

Brent Feser

Feel for the staff but it's not very well run. Not sure if it's the sheer volume they need to deal with or what. Ended up going to a different registry. Way easier. Faster service.

Miriam Solis

Staff was very friendly, comprehensive and helpful when I ran into an issue with my road test check in, one of the best registries I have gone to and it is also well organized with their check-in by text message system. I entirely recommend this place. Driver examiner was also friendly and professional and does not put stress on you and was not rude at all like I experienced before in other registry office where they do not care about how they treat the new drivers under a stressful situation.

Michelle P

STRONG RECOMMENED GO SOMEWHERE ELSE！！！！poor attitude to costomers. Last time, i went to taking class 7 test, i had take my passport, school letter, student ID, and my health care card. but, they told me that i missing document to prove i study in Alberta presenting, and they asking me go to my school register to make a document to improve it. i feeling confusing. why i need to prove i am studying in alberta presenting? in the driver guide, it only shows if i live in alberta; then, i can have a drive test. but, i still went home to bring what they want i need to bring. i arrived when i carry these document they requied. they tell me, "we cannot allow you to taking test because you miss anthor document to improve you living at alberta." OS: are you f**king kidding me? then why did you not told me at once?

Matt McMillan

Very Organized. Went in and entered my phone number. The texting service will let you know the status of your place in line by texting 'S', and gives you a heads up when you're 5th in line. The low reviews must be from people who are rude themselves.

Michael Lusk

Let me be the first to say - this is not a pleasant business to be in. The vast majority of patrons are missing documentation, forms and even at times their own license - all items required to perform virtually all transactions. This leads to frustration on their part and is directed often unfairly at the person trying to serve them. Polite, knowledgeable and efficient staff describe the entire staff at this location in my opinion. I think they do a great job - I have no complaints.

Grace Ovalle Cortes

Worst service ever! Nobody knows what they are talking about and everyone there tells you some completely different about how to proceed with paper work! They have waste my time. I will never come back again

Reza Estakhr

They don't deserve even 1 star. The staff are not helpful at all and they were asking me a new document every single time I was going there to renew my driver's license. And finally they gave me a list of what they need after the fourth time. They don't have any respect for the people going there. They are located in a busy location so they don't care about these reviews.

James

Honestly I am not sure what all the 1 star reviews are about as this is a registry office and not a retail shop. So what if they don't smile and coddle you. They have to conduct their business according to legislation. Yes, the line-ups are always long but they have a system where you can electronically check-in using your cell phone number and receive a text when you near the front of the line. I have used this convenient service many times and simply go get some lunch or do some other business when the line-ups are out the door!

Justin Eck

Incredibly fast and helpful service! I showed up at 9 when they opened to renew my vehicle registration. I was greeted with a smile and asked what I needed. I presented my about to expire registration and then offered the 1 or 2 year registration. I then paid for my choice and left. All in all I wasn't even there for 5 minutes. Definitely going back.

Owolabi Abiodun

Don't go there! They don't know what they are doing at this registry and they lie a lot. Worst registry in the city.

Diganta Mukherjee

Nor good and over priced! Other registries like McLeod Trail Registry near Chinook are far cheaper. Also staff is not very knowledgeable. Good ones have gone!

Will Bc

The driving instructor was not good at all. He was extremely rude and very unprofessional. He must have been in a bad mood the day I went but it still did not constitute his unpleasant behaviour. He was literally yelling at me the entire test, sighing loudly, and overall was just being very passive-aggressive and stressful to drive with. Would not recommend this registry and will not be returning based on the instructor's terrible service and poor attitude. The tellers were nice and respectful though.

Cristina Horning

I have never written a review or complained on line, but I was so angry with the rude service I received from one young woman, that I had to say something. She rolled her eyes, played with her hair, and was just overall impolite. I was very disappointed!

AUTO CARRIER CORP

This registry doesn't know anything about Comercial vehicles... I really dont recommend this registry for anything that has to be for Comercial documents. .

SI M.

Seriously, do not go there!!.I read the reviews and still tried. I stayed on the line for almost 2 hours, and they did not offer the service their website claim to be available! Just run away!! Oh...and the attendant was RUDE when I mentioned the site claimed to offer the service...

Jawahir Zulfiqar

Dont go in this registry....or go when u want to be insulted by stuff member..... The staff is rude and down right mean...i even have filled complain against them with TSA for that........apparently they have lots of complains about this place already.....Good luck...u wont stay open for long.............

Annie Duan

Due to social distancing measures, there is a new system in place in which you enter, put down to your phone number, and they’ll send automated messages for your spot in line. This would’ve been a great system, but there were some major issues with this registrar. The attitudes of the individuals working at this place were atrocious- easily some of the worst customer service ever experienced. When faced with their mistake/ a glitch in the system, they were very unprofessional and acted as though they were doing a huge favour in fixing their mistake (aka, doing their job properly).

Gary Loftus

They are very slow in this office, we do our plates every year ON-LINE. It is simple and you can pay MasterCard or Visa, so no more lining up.

Bilal Zainal

Nice staff but that quick service at all.

Bette P

It was busy on a weekday before noon but the service was quick and easy. The lady at counter 5 (Oct 3) was so helpful and friendly. Good experience on a registry so far!

jen g

Love the option to join the line thru QLess. Left work downtown and joined the line with a one hour wait. By the time I got to shawnessy and grabbed food I had a 5 minute wait in the registry. A sign outside telling people about qless would be a great idea to let people know before they come inside to long lines

Sheena Brooker

System is always down and never enough staff to accommodate the huge line ups!

Phaedra MacBeth

Horrible! Told me I needed to get in touch with the city before I could register as a corporation. That is not the case. I waited an hour to see someone

Nathan Wellsman

This place was beyond garbage and the little twerp who served me started out by insulting me under his breath. This place isn't worth the power to blow it to hell.

Mahesh Mittal

I'm going to the registry office from more than 5yrs, found excellent service all the time. The place is crowded, it means many people are using this service.

George B

By far the easiest, friendliest and quickest experince I've ever had a registry. So glad it's close to my house too!

Ray Cruz

I believe this registry is always busy. It was my first time here, and I thought of trying their service after I had a bad one from South Trail registry. They have an SMS service so I didn't need to stand and wait on the line before being called. The last 4 digits of the mobile number will be mentioned and the counter who will serve you. The registry itself is a bit small so it easily looks crowed and dark. I waited for a good 15 minutes (at least while seated). I was looking around and all the registry agents seem to be helpful, I didn't see anyone frowning or anyone giving an attitude. I felt that the flow of service was good at that time. I came here just to inquire about applying for a marriage license. The agent who assisted me was not sure about the process, so he politely excused himself and asked another agent to clarify. He then provided me the details I needed. What he did was better than assuming what the policy is, which happened to me in South Trail. It is always better to confirm the correct information rather providing the wrong one. Aside from the number of people, dark and small office, I believe I had a good experience with this registry. I'll be back here for sure.

Can Of Beans

They gave me a regular licence plate when I wanted the letters "DEE-BAG". Unacceptable. Otherwise good place

Matt Stanicky

Ignore the bad reviews and give it a shot. Ive only had great experiences here. No waits and quick service.

Venkat Sekar

It's a busy place. But I have always been successful in getting my job done here without any issues. The folks here are a bit serious but that's understandable considering the traffic there.

Justin Lisoway

The worst experience I've ever had at a registry

Nirvana

this place is shame to be License & registry Ltd. the government should take their business license back. For sure they are not service for customers but themselves.

Jenn Schielke

Had to use the AB registries services yesterday and have/had a unique scenario. As such, I called ahead and spoke to a pleasant lady and she advised me of what I needed in order to accomplish what I needed. (bear in mind, I'm on a HUGE time line and this was very time sensitive). Went to the office signed up with the queue system and waited not long, considering (this place was lined up out the door). Got to the wicket and began the process, only to find out that everything I did ahead of time was incorrect, despite the fact I took my direction from the agent I spoke to earlier that day. Super unimpressed, and wasted all the time I ensured that I wouldn't waste. Long story short - went to a different registy office this am, and was in and out within 20 min. - using the same documents and advice I was given by the agent from THIS location.

Dat Dubstep Kid Eh?

Just awful, I was waiting for over an hour and people who got in after me were being served before. What a joke

T

Update I have filed a complain to Service Canada. Anyone who had witness this, pleast contact me, I also have some pic for documents. worst ever! I went to this place to renew my driver licence. The lady asked me to take a photo and the only gave me receipt, no temporary driver licence, and she went to the back of the office. So I waited her at the front desk. When she came, I asked her to give me my temporary driver licence. But she said she had already given it to me! I was pretty sure she didn't, so I showed all document in my purse, and asked her to check if she put it some where. But she refused. At the same time, a tall male agent came, pushed me to the door very hard, and short: get out! He pushed so hard that I feel my showder was very painful. What a! I paid for the price, but I didn't get my temporary licence. I will file a complain about it to service Canada. If I was successful, I will post the steps, so that anyone who was treated bad at this office can get at least a "sorry" from them

Lee Sudoku

The worst service ever , complete easy of time , employees working her have no people skills whatsoever , very difficult to deal with.

Terry Talentino

Great service from Nikko! He got me my new Alberta drivers license and registered my new car. Easy and painless. Thank you Nikko!

Shiverhug

It was a busy Friday and I only waited in line for 5 minutes or so. I was renewing my registration, and the associate was pleasant and efficient. Nothing but a good experience.

Vasily Kandelaki

Fast and professional as always. Excellent text notification system, no waiting inside the registry, may keep doing your business around and come when your time comes. Stacy was absolutely professional, super fast and very kind.

Mike Teierle

Terrible terrible incompetence...they resisted the wrong vehicle with out noticing...luckily I caught it I could have got the some serious trouble if I got pulled over.. They could not refund it so I had to pay for second registration... Not trustable with such important things

Vaibhav Gujarathi

The worst service.. I guess staff is either under paid or has some serious issues ... they need to have a team meeting and figure this out !! WOULD NEVER GO HERE AGAIN !!!!!

highly motivated

I took my friend here to do his road test...Thanks to Alberto and his professionalism and expertise in driving, my friend was able to receive his license here after 4 other failed attempts. Thanks Alberto!

P K

I love the fact that you can wait in your car or go for a coffee, etc. and you simply get a text when it's your turn. Genius and so convenient!

郭家瑜

It was all good ,fast and friendly

Elvira Osmanova

The worst place, terrible rude staff. I don't recommend this registry office. Please people don't spend urs time there.

Lester Lucas

Took driving training here and my instructor Francis was very informative and helpful when teaching me how to drive. He was very patient and spoke with clarity, if you are planning on taking lessons at this registry I would totally recommend him !

Jay D

Horrible system, entered phone number and never got a text. Finally left and won't come back.

Randal McDonald

Tried to book my senior Dad in for a Driving Test. Unfortunately, although they have voice mail, when they can't take a call, so I left a message about a 30 hours ago,...but I didn't get a return call. I also left message with Southland Registry. They returned my call within half an hour, and arranged for the appointment. I would have preferred to use Shawnessy, which is 6 kms closer to my home if I could. Things like this may explain the 2 star rating at Shawnessy.

Kreatos AMVs

I was going to go here today but the reviews showed that it's a bad idea thanks everyone

Rob

Staff are slow, rude, and unprofessional. Agent put the wrong vehicle model on my registration, and I had to pay to have it corrected. Go to any other registry.

Jamie Writhe

I went here for my Advanced class 5. My examiner made me feel comfortable and calm the entire test, was clearly very skilled at his job. The people at the desks were also incredibly pleasant. This location was a 25 minute drive away from me, but it was undoubtedly worth the trip. Thank you Shawnessy!

shawn clark

Shelly was awesome

alex reich

Never go to this registry it has the most ridiculous wait times I waited there for over an hour. There are often many employees just standing around while very few are actually helping people, the ones who are take way too with the customers when they should be more short and straight to the point. Overall who ever is in charge of this place does not do a very good job.

Kas Elrafih

Show

Tyrell Scott

The people here clearly hate their jobs.

Rid A

"no soup for you" kind of place

Rolando Reimer

Friendly fast service.

Natasha Kutryk

Despite being incredibly busy, their automated sign-in and communication via text was incredibly efficient! All staff were very pleasant and helpful :)

TheCraich

They use this ridiculous app to make you wait forever to tell you that they don't do your kind of licensing on a Saturday. Sorry bye. I'm never coming back. Their sign is a fabric banner zip tied to the front of the building.

Kalu Uma

They are the most notorious for failing people on road tests. They literally fail you for obeying the rules of the road, saying you're being too careful. Eg, waiting for pedestrians to fully cross the road before making a turn.

mario jr. potencioso

kim is so helpful. she's the best.

Spruce It Up Garden Centre Calgary

People there are always great, the new app system is awesome check in on the way it works great!

Ashley L

The wait is over 3 hours at this location. No other registry is like that. Why this one??

Darin Yerex

Not acceptable attitude. Unwilling to license, this place will never change. They need to close this place down

FrostByte

I got my class 5 license today! Waiting time before my appointment was just right. Super nice and friendly staff! My tester was Frank, he made feel calm and his instructions were very clear!

backacha1

If I could I would give it a zero, unfortunately the customer service here is most utterly poor and I wouldnt wish it upon anyone.

Stephen Franchuk

Not bad. Usually a long line. They charge you to use a credit card. Typical lack lustre customer service here

Josh Soles

Very unknowledgable staff, don’t waste your time - waited 60 min only to be unable to register vehicle with all appropriate paperwork.

Allan Hazle

I mean yeah, I dread going to these places but this one is the most tolerable for me. This is all due to the fact you can register at the door to get a text alert of being next in line and then can go wander around co-op or browse the nearby beer store instead of just sitting there waiting for 20-30 mins.

Derrick Woo

Great service here! I needed to get a license plate for my newly purchased motorcycle and wanted to make sure everything was taken care with no surprises of before I drove up the Edmonton to pick it up the next day. Turns out my bill of sale was filled out incorrectly but they helped straighten it out (while another registry turned me away without looking twice) and I was on my way in no time. There was a line up when I got there but the staff worked quickly and I wasn't waiting more than 5 minutes. The lady that helped me was friendly and helpful (I think her name was dannie?) and she clearly knew what she was doing. It's convenient that they're open late Monday to Friday and on weekends, especially Sundays. If I'm in a last minute jam, I wouldn't hesitate to come here again.

Chimchimchan

Hella nope. Big guy at front desk was rude. I don’t know why he had to yell..

Chad Dearle

They seem to have computer "issues" all the time. Doors are locked when they are supposed to be open. Avoid this place.

Ben Grams

Locked the doors at 6pm on a Tuesday. Recorded phone message and google states they’re open until 7pm. Unacceptable from a business standpoint.

Annemarie Young

Great experience! I was in and out within 15 minutes. The Queue App is fantastic. I highly recommend “joining the line” when you know you’re 10-15 minutes away. The APP allows you to receive status updates, move to the back of the line if needed and also leave the queue completely. I needed to renew my Alberta Driver’s License and apply for a Certificate Of Birth. Cory took great care of me. He was efficient and friendly. Also a great trouble-shooter. The computer froze and he quickly took care of it, without even flinching. Thanks Shawnessy Registry!

Christian Smeaton

They're pretty quick here. I know, right??

Amy Cudmore

Closes at 6:30 or sooner (not 7:00). Tried logging in at 6:00 to reserve my spot online and would not allow. Also make sure you bring your cell phone with you otherwise you're not getting service anyways because you have to wait outside and no way of notifying you when it's your turn unless you have a cell phone.

Patrick Cousineau

The only reason this place survives is they provide and essential service. Unbelievably slow service, staff always, and I mean always standing around instead of being on a caomputer helping customers. I have not been in one time and not seen a staff member standing around. After reading all the one and two star reviews you would think they'd try to improve, but I guess when you've got your customers by the balls, you just don't care.

jonhzyl araujo

Wife took driver's test here and did not have a good experience. not recommended to take road test specially for new drivers - class 5 GDL she failed the test and one of the reason is that the examiner said she failed to stop at red light, what really happened is that they were already in the middle of intersection, light still green but vehicles in front were moving slowly because of traffic, lights turn yellow and turned red seconds before they completely crossed to the other side, examiner said she should have stopped the car! I mean why would you advice to stop the car in the middle of an intersection? road and traffic condition changes all the time and it's not all the time that you can go by the book!

Kyla DeBoer

The task that I came for was accomplished but I was very upset with the customer service from a young gentleman. He was drinking beer while on the job, dressed unprofessionally, and made me feel like an idiot because I knew nothing of renewing my health care. He had an attitude and I felt myself having to apologize because I've never been through this procedure. Minus one star from me.

Nolan Brown

I was at Station 4 on November 15 2021 at 10 AM. This younger man and older woman were helping me and the man was clearly training the woman but was horrible at it. He seemed completely inconvenienced by me and the polite woman that he was training. The woman kept asking him questions and he would roll his eyes and make her guess. He was absolutely miserable. Horrible customer service by him. I felt bad for the woman being trained. Didn’t catch their names cause I didn’t want to talk to him any longer.

Michelle Mendez Holmes

The lineup for this registry is too long as we end up waiting very long each time we visit this registry. I would recommend going somewhere else instead of waiting an hour or two in this lineup.

Edith Hiscock

Most helpful.

Sean Mitchell

People, it is a registry. Don't expect a 5 star hotel here. When it comes to service, I had a great experience getting my plates. I can't speak for the whole staff but the two ladies at the front I dealt with did their job well.

Braydon Charpentier

Horrible service ! Money hungry and rude ! If your going to do anything with your vehicle or license I highly suggest going else where ! Even road tests r a joke thru these people ! Nothing but bad reviews and bad service

Al Høknes

Very busy place. Just do my vehicle registries , wait the hour , leave. Not happy they charge extra for debit and visa - I guess we have to be happy to pay extra to bring our business there.

Van 4121

I have visited this registry twice. Excellent service. Wait times can be long. However, both visits it was very busy. I like the fact you can see where you are in line on the display screen.

Wade Kell

Their text and wait is flawed. Waited 10mins, then when next door to bank machine and missed my turn. Had to start over again. Where was my text to warn me to return.

Milan Chovancak

who ever had the brilliant idea to remove their debit machines should be fired! because if you dont have cash too bad! never comng back!

Marius Marin

Is good the new system with that phone app.No need to wait by standing there on your feet.You can sit down randomly and just wait for the message.

James Milner

Usually have to wait, but even on weekend in middle of the day, it's not too bad, 30 mins at most. Staff I've dealt with were fast and friendly.

Ranjit Singh

Two people working on a Saturday when most customers come in. And one of the ladies just sat and laughed and gossiped with a customer who she might have known earlier. Rest of the customers were all ignored. Pathetic service. Should close this place.

Alexander Scott (RedeemerBlood)

Terrible registry. Staff are rude, arrogant, lazy and untrained. Lines are usually long to the point of even extending out the door. I drive the extra distance to Turner Valley instead of going to this God-awful place. Do yourself a favor and go somewhere else.

Ebony Stoffels

Terrible customer service and unwillingness to be polite or accommodating.

Gaurav Shah

I applied for my son's birth certificate on 1st of April at that time they told me you will receive it by maximum 15 days on 23rd April I called them and asked why I have not received the same yet, they checked and informed me that by mistake they have not validated and sent forward for the printing. The guy in call was also rude. Still waiting for the same to receive by 29th of April. Don't know when I will receive it. It's almost 1 month now.

carolina pardo

Date : December 19th , 2020. At 9:00am Poor quality service. Girls are really rude specially window #1 . I requested to move to another person since the woman was extremely rude for no reason (maybe she was having a bad morning ?) and as soon as I moved she said “awesome” I ignored and moved to window #3 the guy was really helpful and polite. He does he job very professionally. I wish I can give 5 starts for him. Try to go to another location.

Wisdom Eyes

The woman In counter 8 with blond hair and a nose ring/stud, was very nice at first when dealing with my registration, however I checked my phone a bit too long and I was concentrated in typing a text, she probably said to me something but I was focused, she then flipped out and said "I'll come back when your finished", and proceeded to walk away from the counter, I looked up and she came back and I said sorry, "When someone is talking to you it's rude to look at your phone" . Yes I admit it my fault to a degree, however who in their right mind is trying to be professional proceeds to walk away from a customer and their work station? I don't understand that. Unprofessional.

Peter D

Went there on Saturday. Place was packed with people, but registry put like 7 front desk clerks to work. I was with the clerk on less than 5 minutes and out of the door with the new license plate in 10min. Great work!

**

They have gone to a new system of when you walk in the door you enter your cell phone number onto a tablet and they send you a text message when it is your turn. I'm not keen on that and because now they're capturing more information not that they don't already have enough it builds the lineup just walking in the door although it only took me 10 minutes to get to the counter.

Matthew H

Rude, slow, privatized registry services is an absolute joke

Raheela Bayari

Worst registry in Calgary. The staff are so rude and unprofessional. I want to know how these people got hired to get a customer facing role. If you hate your job so much that you disrespect customer, Quit! I am sure there will 100 people lined up to take your job. Treat people the same way you want to be treated. Also, every time I have gone here, they seem to have some technical issues i.e. computer break down, camera break down, roof is leaking, etc. etc.

Worldwide Spotlight

I failed my road test 4 times in a row at 4 different registries and finally passed at Shawnnessy. I highly recommend that you keep watching the road test website and when you see Shannessy, BOOK IT. The examiner Alberto gets a five star rating from me ⭐️⭐️⭐️⭐️⭐️. Just stay in your lane, shoulder check, keep the speed limit and scan every intersection. The key is go 30- 35 km/h on the residential back streets????????????????????????????????????????????????????????????

Kehinde Kasali

Went in there today and it was crowded as usual. I was on the queue and I later decided to talk to a lady about my issue. She was very accommodating. Explained what I needed to do and printed the form for me. She also made me a 2nd copy of the form in case we made a mistake filling it. Definitely going back there!

David MacDonnell

Nice place for driver's license and registration. They use the Qless app too or use to

Abbie Thurgood

My go too registry! Staff are awesome and super knowledgeable. Also, when you get there you input your number and they text you when it's your turn - watch your phone though to make sure you don't miss it. I inputted my number, got a McDouble, stuffed in my face and got my bike registration renewed in less than 10.

Arif Butt

Got the class 4 from here, David was my examiner, super cool guy, friendly and easy going, you wont feel as if you are taking test, the best part of him is, where you do the best, he immediately informs and appreciate you.

Gabriela Kuczynski

Not great customer service. Hard to get a phone call answered, and there is always a gigantic line up. They are unclear with communication. There is one blonde lady (at window 6 I believe) who is ridiculously rude and unprofessional. Every time I’ve spoken to her in person or on the phone she is condescending and rude. It’s a shame because there are 3 other employees (at windows 2, 3, and 7?) who are very nice and helpful. The road test examiners are great.

Daren Schwengler

So many only share negative reviews, but I have to say my experience was 100% positive, from the booking system, to when I arrived to get signed in, the examination and also the final paperwork. 1. Upon arrival, the lady that I met was very welcoming, made me feel great - I was already nervous about the exam. 2. The examiner, I believe his name was Adison, was very explanatory, made me feel comfortable with what was about to happen and openly answered all questions I had. I was marked down for some mistakes, fairly so, and Adison spent the time explaining what I did incorrect and what I should think about for future. It was clear that Adison wanted to ensure I was safe in the future. I will share his explanations to many for years to come. 3. Also seemingly a little less friendly, straight to business (but that's ok, they were busy), the lady that processed my new license was efficient. Thank you Shawnessy Registry, I know these are trying times, but made me feel welcome and showed that you care.

John Hunter

Got in got out everything was in order.

Sherri Brandsma

Very helpful and professional.. get app on phone 'qless' and get yourself in line without leaving your car. Let's you know how long you will be waiting.

Aquatic Logic

This place is horrible! Understaffed, and nobody is having a good time. I cringe when I have to come here to renew my cars, but due to proximity it feels obligatory.

Mark Rethy

I agree with most of the reviews here: you can get what you need at this location, just don't expect to be treated well. I have been to this location perhaps 5 times over the last couple of years, three of those times I left shaking my head and cursing under my breath after being treated like garbage. If you like handing over your money while simultaneously being made to feel like you are a waste of someones time, then this is the registry for you.

Ning Jia

Worest service ever. Lie to customers. Unrespectuful. Poor management.

Sanoop Sadique

I've been to many registries and wished if they had queuing system, finally got to see one with one. The agent who helped me was also super efficient and friendly.

Mike Blais

I've never had a problem with this registry. They're always to the point and efficient, even if the line is long. They're very willing to answer my questions over the phone and help in any way they can.

Suzanne Hillenga

I would rather poke my eyes out with a rust fork than ever go here. Southland trail has the top service.

Tykerra LeRoux

I gave them a ring to see if I was busy because I have to get my car registered and the girl on the phone told me if I have to ask that question not to bother coming..... i rather drive to High river then go 7mins down the road here.

Mike P

I've been treated like garbage there. Once they called the police because they accused me of stealing my new truck since the bill of sale was in two different colors (mine and the sellers) why is power tripping part of the DMV employee prerequisite?

Rob Jolly

Fast and helpful

JayJay- tripz

ladied are so rude . and not helpful

Thilanka D

Unprofessional, Rude, zero customer service.. once at the location and once over the phone... These people should learn to treat people with respect...( update ..seems like they have changed a lot... nice service on my last couple times.. keep up the good work team)

Troy Wheeler

Rude staff and terrible service!!

jade larter

Theres is always a massive line up and never enough workers. Also the slowest service ever. Very disappointed.

Vacheslav Aronov

Long waiting, no matter what day or time. New "automated" system made waiting time even longer. Avoid the place.

Ashley D

What a joke!!! If I could give this place zero stars, I would. I'm not one of those people who generally complains, or EVER writes negative reviews. In fact, I try very hard to look at what "I" could have done better in difficult situations. However, I have lived in the area for 7 years, and being that this is the only registry nearby, I have had to use this registry 6 or 7 times for different reasons throughout the years. I have NEVER once had an easy experience dealing with this registry. Every...single... time I have used this registry I have been sent on a wild goose chase. After the first couple times of being sent on a goose chase, and them claiming that I didn't have all the proper documentation with me, I started to be proactive and call ahead to make sure that I had everything they require before hand, only to be told that I still need other paperwork when I get there. I have also showed up with documentation that their office had given me, after refusing me service the first or second time around, only to find out from another employee when I return for a second or third time, that such documents were never required in the first place. Today my fiance was in this registry 3 times to get a brand new plate for a brand new trailer we just bought, and haven't even picked up off the lot yet. Each time being sent away with a different form they apparently required, that we weren't previously given or told about. After running around and doing everything they asked, we were then told on our 3rd time back in the registry today, that they never could have given us a plate in the first place because we currently (until picking up the trailer, in which we need a plate to do) only have a photo copy of the bill of sale, not the original. Nobody seems to know what the hell they are doing, and they have zero customer service or communication skills. I would NOT recommend this registry, unless you're up for a huge run around and a massive headache, and from now on, I will absolutely be making the drive elsewhere. Hopefully I can find another registry where the employees are actually trained and helpful, and not a bunch of uneducated twits.

Rafael lll Paran

slow in service

Samuel Nwasimuo

They are quite knowledgeable and friendly

James Fietz

Got me what I needed without having to wait in line.

John Tuohy

Not even deserving of 1 star. Ridiculous long line ups, went there because it was closest registry office. Wanted to do a written test for a class 4, as I have a class 3 licence the road test was not necessary, 2 incompetent employees informed me that a road test was always required. So went to Richmond road registries and got it handled in 10 minutes. Made the mistake of going back today to register a quad. After a 45 minute lineup, got the impression the guy was looking for any excuse not to help me, saying the bill of sale was not filled out completely, nonsense, then informed me that because the quad was not registered before it couldn’t be done, unless I physically took the quad down so he could visually confirm it. Long story short majority of employees there are imbeciles, sav me yourself the trip, go elsewhere

Zee2413

Great customer service. Helpful and informative. Very responsive via email. They were able to process a complicated Code F license renewal for me in 1 day. Calum is especially knowledgable and helpful. Thank you.

Katrina Desjardins

Went on a Sunday which was also the last day of the month and expected it to be a nightmare. Showed up early and waited outside for 30 mins and was 4th in line. By the time the doors opened there were at least 60 people lined up towards the bank. Seems like they have a new system in place to handle the Que and estimated wait times. The two people i dealt with and a women to the side of me were very polite and far from rude. They were processing people pretty quick. Renewing registration was a no hassle process on the busiest day of the month for registries that are open.

Robbie McKee

Terrible service. Long line-ups are normal. Tried 3-times to file annual return but left after waiting for 20 minutes just to get into the building. Southland was way better and more efficient.

Shawna Blair

Absolutely love this place! They provide great service and go above and beyond to let you know they care!

Deshawn Trey

When is it ever okay to raise a voice and scold a customer for simply asking whether its their turn or not.

Ella El-Dani

One star is too much for them. Horrible service. Asian guy that works there is so rude.He act's like he knows everything. give attitude. there is never 1 time i went in there and he was nice or smiling. Im not the type of person to complain BUT he is one ignorant kid. Too bad he had to ruin it for the rest of them. Never coming back to Shawnessy registry.

CathleenIvy Lucino

They will literally fail you for being careful and knowing your right of way in road test. They will find a reason to fail you and get your money.

L Johnston

7 tills and nobody manning them. Tellers are nice and doing a good job but make sure to leave about a hour in line for your visit. Update - 3nd visits in a week. 1.5 in line. One person at the tills. Update - 2.5 hours to register a vehicle.

Titi Memar

Very rude and unprofessional staff. Not helpful at all.

Robert Noseworthy

It's a registry, sometimes there is a line, sometimes there is not. I don't know what you people expect from a business that processes these services, if half of you had the proper paperwork upon arrival rather than saying you didn't know then things wouldn't be so messed up. Not sure they are racist considering the ethnic diversity of the staff. I would be careful about calling a business racist just because of your ignorance. Keep up the good work Shawnessy!!!

Kimbel Maks

They are rude plus they even charge you extra if you pay by credit or debit card as their own share of terminal cost would be free at the end. So cheap. Someone should address that! I never seen this in any other registry.

Gab Art

These people working here don't pick up the phone ever so don't bother calling, if it's a half hour prior to closing forget about it.

Ann Margarette Roque

Staff are not knowledgeable and rude. I came here to register a corporation and the staff was questioning me with the answers in my form that it was wrong and he cannot offer legal advice. I told him that I just followed the instructions per Canada corporations website and he said I should not just copy off the internet. After multiple explaining, I find them incompetent as he keeps coming back inside to ask the boss on info and he does not know what he is doing. I decided to go to Southland registry and was suprised by the service! Nothing compared to Shawnessy. The person in Southland registry was courteous and very knowledgeable and gave me tips on how to correctly complete the forms. He also advised what I missed which was to do the Alberta name search rather than federal as I am provincially incorporating. And I was surprised how cheaper the fees are! $460 vs $560 in Shawnessy. Shawnessy is a rip off with their service and lack of knowledgeable staff!!! My husband also remembers this was the same guy who processed his Alberta Drivers license which was rude and incompetent.

Andrea latour

I gave 2 stars because the man who helped me was very nice and fast or I would have given it 1 star. Looking around observing the other costumers as I waited I overheard tellers being selectively rude to other costumers. People that were noticeably ethnic (brown or black skin) where treated very rudely. Being of mixed race I was nervous as I neared the front of the line and I could feel the knots forming in my stomach and wondered if I looked "white" enough to get service here (i feel guilty for thinking that). I was very lucky that the I ended up at the 1 teller that was being nice to everyone. The Filipino woman behind me with a small baby left running from the place in tears 2 min after she approached the teller, all I heard was the woman say before she ran away was, why are you so mean to me? I am nice to you, I am from Canada. The man said something to her and she ran (that poor woman). Upon leaving an African American family was yelling into the doors "there is no need to treat us like this and you will never get our business" the reply to that from a teller was "no one cares" . Weird thing is the people that had light colored skin was treated very kindly and was even told they would have places held for them at the teller if they needed to run to their cars for i.d's n such yet the other people had to get back in the long line. I wish I had my headphones on and my head down as I was in this place, I left feeling sick to my stomach, sad and angry.

Mark Murciano

Even half star is too much. They don't know what they are saying. They gave us wrong information last year and we are suffering with the consequence now. They told me with confidence that my father can use the drivers license he got. They even looked at it. So we are confident that he is using a valid one just to find out that hes not. Now we have to arrange something for my son's pick up and drop off in school since my father can't drive. Please save yourself some precious time and not go here.

Annette Parte

They have an app so you can get in line from home. It sent me at text saying Proceed to the registry so I drove there and there’s a sign saying Not open on Sundays.????

Kris Cole

Worst registry In Calgary by far (the staff is lazy an have no idea what they are talking about ) making me run around all day an stand in line twice getting forms signed just to be told that they just can’t register my trailer in the first place Even tho I had everything they asked for an then some

Erik Duque

NOT A FRIENDLY PLACE AT ALL! USED TO A GOOD PLACE FOR US TO GO TO BUT NOW WILL BE BRINGING OUR BUSINESS SOMEWHERE ELSE. SEEMS LIKE THEY'RE ONLY RUDE TO ASIAN PEOPLE.......

D K

The staff needs to be motivated to give better service.

Scott Wizniak

Tried to register my trailer. 2 trips in and still isn't done. Every time it's a new excuse why they can't do it.

cyndi gallant

The staff there are not properly trained. They have no idea what qualifies as proof of address. I understand maybe the person could have been new and didn't know but there is no excuse for not asking a coworker or supervisor to make sure you are providing the proper service. But I completely understood why when I called to speak to the supervisor (Cory) and he has no idea what he is doing or what good customer service is so no wonder his staff have no idea what they are doing. He didn't offer any sort of apology for the inconvenience and also left me on hold for almost 10 minutes only to try argue that I was wrong even though I told him we went to the South Crossing Registry with the exact documents and had no issue what so ever. It's time that Cory goes back for some training on what good customer service skills are. Have fun dealing with them but I would highly recommend going to a different registry if you want good customer service and staff that knows how to do thier job.

seedmedic

Don't know why the bad rap. Polite and efficient. Dec 2020.

D Gablehaus

Took my class 4 drivers test here today and failed. The tester, Michelle, stated I didn't shoulder check enough and missed using my turn signal both of which were outright lies. I'm been driving for over 30 accident free years, logging over 1 million kilometers and have been complemented on my driving a lot putting people at ease. DO NOT take your driver's tests here. Read other reviews and you will see they agree as well.

Sean Killoran

Customer Service is priority #0 with this business. There was 1 staff member who tried to make a difference, but in combination with the other staff and their horrible attitudes it doesn't make a difference. I wish the whole staff tried like the 1 staffer. If you despise your job that much, ask for help ask for a change or move yourself. The owner of this company should be ashamed. Don't waste your time. Trust the negative reviews folks. Window 1 will not treat you well.

Micah Hoeschele

My time is valuable, Next time don't waste it.

Gregory Chabassol

She was friendly and just by what I put on the counter she knew what I wanted! Best thing they got is your in your phone number at the pad, go sit in your car and wait until you get a text message to go in. No standing in line!

Oleksandr Dovgopolov

Poor service...

Hector Rivas

Never enough staff. Always lineup

Lauren Whitten

Easy and quick.

Constantin Sa

These guys have a weird system of registering you in the queue using text messages. You won't be able to get in unless approved by text... No matter how cold is outside. Or of course, you could burn some gas to warm-up your car. Afrer almost 40 minutes of waiting I gave-up and drove to a much more frindly location. Given the fact that the individuals working at this location move so sloooow, I would strongly advise anyone to use any alternate location.

Dana Burrows

I have to give credit to both Long and Cory today. They dealt with the rudest, most abusive customer I can imagine. It got so bad that I stepped in and told the man he needed to stop. Both employees were courteous and remained calm. Nice job, well done. Sorry people can be so awful.

Ryan Welsh

They got the job done but they charge 3% for using a credit card.

Chris Rodwell

Very rude service that do not help

Andi Kawaguchi

I was there to get my vehicle licence plate renewed. Waited in line for 2 hours for 15 other people in line ahead of me. Presented the lady the documents, but she refused the renewal saying the insurance card must include the company name shown on the registration, even though the registrant’s name, address and other information perfectly match. Told me either to reproduce an insurance card with said info or resell the company vehicle to the registered individual and register a new plate. This is ridiculous. The vehicle plate was registered fine and renewed once before, without problems. Drove 7km to southland registration, no wait time, got my plate renewed in merely a few button clicks. With employees like the lady I saw, no wonder the office takes TWO HOURS to help 15 customers. Also had previous bad experience with their road test examiners. The only nice thing about this place is its convenient location with no competition in the far south. 1 star for this place. I’ll spare another star for this lady who offered to service me right away when I return with the impossible documents she requested. I don’t think me or my family will be returning to spend two hours at this location anymore.

Ray Ferraro

Horrible experience. They need to have someone managing the massive line and informing people before they stand in it for an hour and a half (literally) as to what they need to do. You get to the front and they tell you you need a missing form or a missing peice of ID etc. and to be rudely turned away.

Vlad Butoi

A bunch of crooks last year I paid couple tickets off so I can register one of my trucks and now this year when I wanted to renew the registration on my suburban I had to pay the tickets again...

Catherine Nesbitt

I have had nothing but great service at this registry! All the staff there are friendly and really helpful. Even with COVID-19 if there is a line it moves really fast! Keep up the great work guys!

Kanez Russel (Kanez)

When I had taken my road test for the first time. The instructor failed me because I stopped when the light was yellow and a pedestrian chased after the walking sign. It was a matter of hitting the person if I had listened to him when he yelled go. 2nd time I went there to register my vehicle, the wait time was 40 minutes. Whenit was finally my turn, I had put down my mother's maiden name on my bill of sale . It was not in my license which also came from their location. He made me look for another piece of ID which had to have the maiden name on it as proof that I was the one who had purchased the vehicle. When I got my health card from my car, I ran back and he cut me off the line. When I waited for another 30 minutes I approached him again and said that my insurance had to be under my name. I left him the insurance when I went back to my car and he had many chances to tell me that when I came back but didn't. Absolutely terrible service and a waste of my time

Tyler Moore

Friendly staff and moved the line pretty quickly

Foodimy Llc

Worst registry in Calgary in accomplishing all services specially doing road tests. The instructors in this office just want you to redo road test as they are getting 85% of the fees which they know it's high and good revenue for them. They failed me in a road test three times and every time they come up with a different excuse just to get me redo the same test. If you are looking to do even small services just do not go there. Most people in the office specially the manager are mean and won't see even a smile on their faces. They are confused and they don't know what they are doing. I went to south registry and I passed first time.

Sompis Soukeroff

Slowly and not enough worker.

moose rowland

Everyone was very nice and friendly. My girlfriend took her class 6 road test and the instructor was very nice and understanding. Highly recommended them for your road test

Preeti Pawar

This never ever give computer driving exam at this place. Answers in book is totaly different than what you will answer online. I have written all which I was wronge and search in book both gave me different answer. Just try to avoid this registry. Its all money game.

Steve St Hilaire

Never again. Waited an hour in line just to get nitpick over a fixed error that wasn't initialled. With 2 other supporting documents no less. Don't waste your time here.

Judy Bach

Quick and efficient, in and out. Pleasant personel.

Colleen Simpson

I am very happy with the service here at the Shawnessy Registry.We dealt with a very attentive lady there she sits behind stall number 1 long brown hair with glasses .She called us not only once but twice to let us know there was a issue and got us in immediately to rectify the the situation .She was very very proffesional and wish I had got her name but anyway .They got our situation under control within hours.Im a happy camper .Thank you very much

Alfred Jassat

Not nice people

S B

Never come here. They never answer their phone. The wait times are insane, and the customer service is terrible. They pick & choose who to see next. It's not first come first serve, which is retarded..????

Christy Yeo

Called ahead to get the information I needed and then also looked online before I went down to avoid complications . My autitisic kid and I walked 3km each way after I talked to someone this morning. One piece of paper wasn't mentioned so it was not brought as I only brought what I need for a long walk and the guy wouldn't help me or even listen to me. We waited outside in the line up to be treated rudly the second we entered the property. A female made a comment from behind the barrier as we left she's lucky I mainted control and left to walk my autitisic kid back home another 3km for nothing. When. I had called I assumed the staff would be efficient with information but clearly that's not the case.they simply just don't care.

SB

Soooooooo slow

Nick Richards

The employees don’t know what they’re doing and the check in system is useless.

M M

Long line ups. Slow service. They have an online system so I booked on line and I showed up when I received a text message. The system was down so I had to stay in line. They added staff but it was late. 20 people or more in line. they had us sit on chairs and the line kept shifting on chairs. Pathetic registry. If I had an option I would go someplace else.

Kyle Paavola

Worst customer service there is.

Jeannine Godeski

Do not recommend this place, not taking proper precautions for customers. Protecting employees, but not cleaning between customers. Had to touch surfaces other customers touched..pens, gates for picture, counter. As a high risk essential services worker, not impressed.

JANE BLACKWELL

Very rude staff. Uninterested in listening. Fire them all.

Kristy Hammill

These people are not helpful at all. It's a wonder our society even functions with the amount of arbitrary rules and bloodsuckers that we need need to deal with.

Michael Collins

Very helpful and pleasant agent assisted us in the RIV process with our vehicles.

Michael Fox

One word. CRAPTACULAR. Im positive that the good reviews are employes.

Michael Barton

Hello, my name is Michael and I would like to thank Prab and Tony V. for their dedicated work and efforts. They both are very professional and knowledgeable people that care about the customer. I had a couple of issues related to the registry process which were not easy but they dealt with it just perfect. They are both cooperative, adequate and understand what they do. If not them I doubt I would have been able to get my things arranged. I wish we could have way more people like Tony and Prab when one is looking for customer service requiring more than just filling the documents. Thank you very much Prab and Tony V. for being true professionals and helpful to people coming to this registry. Thanks a lot and hope for you to be promoted further. Michael.

Roxan S

It seems that customer service is not a familiar concept here. Service in this registry is about how many times they can send you back to your vehicle without a resolution. Using COVID and safety protocols for lack of staff and or knowledge is unacceptable. While in line many others choose to leave rather than be treated this way. You should acknowledge these points of concern and address them. It doesn't help that online we kept receiving errors time and time again... Won't be returning here

Nick B

Here work the most useless people in Alberta.

Nandita Sharma

The wait is long. Recommended to take online appointment before you start from home so you know how long your turn will take approximately. Once there the process is smooth and convenient. Their staff is great and friendly.

Brian Jessenberger

Had an great experience all worked well thought i would have had to wait longer. Guess just wasn't that busy but worked well Thanks much

Angela Phillipo

Eight computers, two working, twenty people waiting. Service at its best!!!!!

B Jones

The staff are very confrontational at this location. Now, with Covid restrictions there are plastic barriers set up and floor markers to keep you 6 feet away from the agent. That’s fine but when you’re expected to shout your private information it becomes quite invasive. But even before these restrictions this registry was horrible. If a business puts up signs asking customers to be respectful that is a red flag.

Lia Enun

Horrible service. I had to wait there for 90 min. They have stupid systems where you put your phone number and they text you. I was there waiting for a text and checked with them and they said its coming wait. Waited for an hour and half and check with them again and they said they missed it. Still couldn't help me they said the person who can do what I need only works till 5pm. This is the worst service I ever had.

Jackie Figiel

Prompt and professional

M Larson

Bad reviews are unwarranted

John S

Always very very long waiting time.

David Luis

Went here today, Nov 9, Saturday, to incorporate a business. After waiting for half an hour, I was told at counter 3 by a guy on a poker face that they don't do incorporation on weekends. No where in their website or at the door says that. I told him that and said they are wasting the time of their customers. He just looked at me on poker face, no apology. I just left feeling awful.

Marina Hamzic

DO NOT waste your time coming here! Customer service is lackluster and Calum absolutely refused to do anything but print out a piece of paper and tell me to fill it out. Customer service entails assisting the customer WHEN they have questions ...that is why you are in primary contact with the customer. Either he didn't know the answers or is not inspired at his job which is unfortunate. A customer is spending close to $600 to incorporate a business and all you tell me is "I can't help you, it's legal advice." Well that's strange Calum because I studied legal practices and in fact it is not legal advice!! Also, you printed a document and told me to fill it out but I don't have a GST number. When I spoke to the president of my company, that is the first step. The second step is to fill out the docs. And the third is to open a business account...now you know my friend ;) I def will be taking my $600 to a different registry.

puddlepounder

What a Joke of a place... you have to enter your phone number on a slimy germ infested I pad on your way in to basically get a number and they text you when they are ready to serve you. Then they are ignorant and treat you like you're lucky it's you're turn... Way better registries out there...

Eric Baneling

Genius’ have a sign outside telling you to line up for service. They don’t inform you that you need to sign in inside the store in order to be part of the formal line. Stood in front of the store for 20 minutes for nothing.

Amanda Greene

Went to the registry yesterday and had to wait for about an hour, which is pretty common for this place, when I finally got called up I was told their system was down....oh they posted on the door walking in a sign saying they had a system crash but couldn’t say anything to us sitting there waiting. Not impressed at all, and the staff needs an attitude change, it’s a government job smile people!

Maria Fitzgerald

Brutal customer service.

James Leigh

P Staff is great but the place is severely understaffed. Give the employees you have a raise and get in more.

Marcus Gordon

Giving 1 STAR if could give any less stars I would completely. The service has been absolutely brutal. My wife went it to renew the registration and the lady helping her out was by the most rude lady to encounter, not friendly, not helpful and was actually talking poorly about us to a colleague behind the barrier as if we could not hear them. Not Impressed, as a professional curtsey I will leave her name out

Lorietta A

Kim was amazing!!! Great Service

Augustine Obata

If you wanna do road test do it here. These guys are awesome. They have incredibly good road test instructors. They mark you honestly and above all it is cheap.

Darian Delparte

Don't bother doing a driver test here the trainer is rude and they don't call or email you a reminder of your test at any point but still ask for 2 phone numbers and an email.

Jonald Balo

THIS PLACE IS A JOKE! One chinese guy employee doesn't know what you need to have inorder to be able to take the Class 7 test! My friend already brought here mom with her for proof of residency with an ID obviously! and also my Alberta Health Cards and sin. This man is so dumb and had me coming back to the registry a couple times! Thisbis so annoying!!

Lindsay Murphy

Just went here for the 1st time, the online check in process was great and easy. The staff member that helped me was quick and friendly.

sjaano 81

Great experience with online assistance. They helped me out during a very stressful time and in a super timely manner. Excellent!

Diane Klaver

Not sure why there are so many bad reviews. This registry is speedy and efficient. Electronic sign in texts you a few minutes before you’re called, which lets you do some shopping/ grab a bite if the wait is long. Costumer service is top notch and friendly. Would definitely recommend

Caro Quaglia

super rude!!! Specially if you are there for road test.

Oracast South

Line was to the door and I expected to wait ~30 min. The staff were fast and I was at a clerk in 15. She knew what she was doing, was quick and was hassle free. While I was there, another person was creating havoc with a clerk for no apparent reason. These people should get a medal for dealing with all the morons in the world.

Cristi Co

The person behind the door seems to be uninformed, always asking for things that have nothing to do with it, and the people at the desk are not well trained since they are always going to ask this person. I have heard very bad comments about this registry. People prefer Mackenzie's or Chinnok's

mae pratt

well, apparently their system is always down, been told can't do nothing! just the worst customer service ever!

Gaetano D

I went in to incorporate a small company & they charged me $537.50, afterward I thought about it and I called the registery at South trail crossing; they quoted me $411.00. So I called the Shawnesse registery and asked them why it costs $125 more in their location, the reason given was "We are independently owned & can set the price at anything we want"! I'm never going there again! My advice to everyone, phone ahead and find out how much they charge, then do bussiness somewhere else!!!!!!! Poor service, and over charging customers in my opinion is a very bad way to do business. G

Thiziri Mendes

They do not even deserve this one star the service is AWFUL as many people agree. Staff seem untrained and unaware of what is going on all they want is money. Their was a mistake with the insurance and registration which was not previously caught until today even though everything was done at the same registry. When we asked to speak to manager apparently their on vacation and so is everyone higher up. From my experience it's just a cash grab all they want it peoples money. Its better to go to a registry that is further than this one.

Jay Q

The new que system is very nice, but the extra fee for using debit is so antiquated. Wait times are still long, but at least now you can head out for a while and do something else.

Howard Wyl

Worst registry in Calgary for road tests. The examiner failed me in a road test even before to do test, just because my car is an old car. I did not get to test and lost my money and they did not want to re-fund me. Will definitely not suggest to use the service.

Ruby

Went to get my car registered here and dealt with Nico and all I can say is THANKS FOR actually being reasonable and helping me out , by far the best experience with a calgary registry thus far , no issues no hassle and was great help , thanks!

Jarred Li

Increased the price of road tests by 50 dollars

Emma Sacco

Best registry experience I've ever had! The last time I was here I was so impressed with their digital system. Even during COVID they have very tight systems in place for safety and efficiency. They are doing a great job for improving the reputation of all registries! Thank you!

Klaas D

Woefully understaffed, expect to wait an hour on Saturday to see someone. Hard surfaces everywhere means the whole office hears every conversation.

Sana Waseem

Were great at helping my grandparents out in getting licensing done! :)

Joseph Dela Cruz

The worst registry in town..they just want to ripped off their customers..its all about the money!!!very poor service..too congested..go to southland registry instead

Missy&Francisco B

Horrible customer service, also what kind of business charges 3% on card purchases? Are they using Square? Not coming back. AMA member. Will be going there instead. Would rate this a 0 if I could.

David Alon

good place

Chun Li

always ask for weird stuff that is not needed

Jessica Toth

Poor customer service, rude and unprofessional. I went in to renew and change my address. I provided my ID, registration and insurance. She tells me she doesn't need my ID and then Proceeds to ask my address. I said I am here to change it and she remarks I can't read your mind and asks for my ID. Then after "my" behaviour she wouldn't proceed and I left without anything changed and told me good luck finding another registry open this LATE! Ridiculous

Elizabeth T Taylor

Yesterday evening I called in to request guidance on a new vehicle I purchased. I spoke with a gentleman by the name of Tremaine, and he was able to help me fairly quickly. I then booked an appointment and was seen 45 minutes later. The person helping me was Cory. Cory was respectful, knowledgable and efficient and I was exhausted having spent the entire day another location that was nowhere near efficient or helpful. If you're looking to get any sort of help I would recommend that you come to this location, BUT book a time from home before you come out, that saved me allot of waiting! Also, double check that you have everything and be prepared to wait, no one really knows how long things will take but a little preparation saved me allot of frustrations. I cleared my afternoon schedule just in case. Cory/Tremaine - Your location has a customer in me for life! Thank you for going out of your way to help me and more importantly! Thank you for treating us like human beings! (That something many other locations lack)

Andrew Pietras

I can' never recommend using this Registry.

Alex Barsukov

Terrible experience. Was trying to register car. Arrived 30 min before closing time which says 5pm, but was notified they are not accepting any new clients. This is unacceptable. They should have stated on their web site and google maps that they closing at 4:30pm so people aware of that and not waisting time driving there.

Dwayne Degenstein

Because they have a digital check in system.... You check in right at the door it tells you the approximate wait time and how many people are to be served and then it sends you text messages with Updates!

D'Arcy Jousset

I called to book a road test for a class 6 and they couldn't have been more rude and useless. Rude,completely rude for no reason.

Jared MacNiven

WORST REGISTRY EVER!!!!!!

Andrew Koles

Very rude service agent, scolded me for not understanding there's a difference in the system between sole and joint registration, which created a big mess for her (all I did was hand her my driver's license). She was able to resolve the "big mess" in under 10 seconds. I wish "big messes" in my job were so easy to resolve...

jen clark

The customer service was horrible. Staff were standing around and not serving anyone with 25 people in line. The manager spent his time telling customers to leave and wait outside. Worst experience ever. Avoid at all costs. Seton registry is 100 times better.

Robert Norman

OK, this is the worst place to go EVER !!!!! the line up was 30 minutes inside the door way... the staff were all pointing at the line up and doing nothing about it. They had two people serving 20 and the rest of the staff ignored everyone. Its like walking into a dungeon of gloom and blatant disregard for the customer. So dark and unfriendly. I left after 30 minutes with 15 people in front of me and one of the staff going on break. What a JOKE!!! Don't go there people. I saw a sign that they charge $1.50 for each debit transaction!!! they should be so cocky to make extra service charge for nothing.

Leighton Broussard

Depending on who you deal with some are more knowledgeable than others. Wait times can be a bit long, but in the end the usually get what you need done. It is nice to get text updates for when you need to be ready to come back so you can do some shopping nearby. But I have had good and bad experiences in this location.

Jimbo Dejardins

Yesterday was a busy day and my grandkid and I were in for her to do her test. It was a long wait and I was becoming pretty upset, but not as upset as the sad excuse of a "military" man that the workers had to deal with. I apologize for such behavior that man has presented. No matter who you are or what you've done, it DOES NOT give you the right to be so self-righteous and entitled. The customer claims to be military and called the worker such nasty things, spewing profanity, WITH KIDS IN THE BUILDING!! I hope you don't allow that man back here, he was an embarrassment to not only the military but also all CANADIAN citizens. (I capitalized Canadian because at one point he thought he was being attacked for being from Newfoundland)Kudos to the 2 fellas that dealt with it so well, and for the record, neither were rude or bias, hats off to you!!!

Simoun

Staff are not friendly and rude

Andrew Tebbs

Very poor - go in 6:10pm, 50 minutes before close sit and waited 40min to be told they don't accept our application type after 6:45pm cause it takes 30min. What ever happened to empoyees working overtime to complete the work that is in front of them. Especially when you were in before the time required and were not told otherwise. Went to another registry and asked what there policy was on serving people and they advised they serve everyone in the doors before they lock them. Great service, fast and very helpful and friendly at Country Hills Plates Registry.

Erin Lundteigen

Worst registry ever. Customer service is extremely poor. Called today on our way back from BC with a trailer we just bought and need to get registered, and they said they were open until 5pm. Arrived well before 5pm and there is a "courtesy notice" on their door and its locked saying they are closed early due to the holiday (new years eve) and weather conditions.... which are just like every other Alberta day with snow. What a joke....every other registry was open until the hours they claimed to be... too bad we wasted our time coming here. I wont be coming back. Great dis service to your customers Shawnessy Registry.

Riley Dyck

I had the young Filipino girl help me with registering my car. She was more helpful than any other registry I've been to. Wait time wasn't too bad either.

Kevin Odibeli

Unreasonable staff. Long waits.

Geri Swingler

Probably the worst registry in the city. Don't bother. I thibk the staff is the surliest group of people I've ever seen.

Julie Norman

This Registry is busy but they use a text feature that gives you your place in the que - I love this so you can leave and come back instead of sitting and waiting.

Alay Team

Staff are rude and not friendly at all.

Alan Kuhn

Nothing they don't have a clue what they are doing

Zach LeGregnoix

wait time isnt too long, nice employees, fast service

H W. S.

Watch out! count your money when someone handed back the changes,do not trust that guy will return all the changes! Several dollars is not a big deal, but will definitely make you feel being cheated.

Sujad Bandali

This place is doing so well from what it used to be. They have certainly worked on improving their quality in customer service. The staff was very polite and easy to talk to.

Beth Pagaduan

Worst service ever!!!! I will not recommend this registry to anyone.

Conrad Kopf

Fast, efficient, and polite...and open on Saturday. Would recommend, even if you have to drive a little ways.

Bianca L

If I could put 0 stars, I would. WORST customer service. Everytime you go in, you're told something else. They are instantly impatient with you when you ask questions to ensure you have all the right documents,then you go back to register and you're told something else. Do yourself a favor and avoid this location.

Bech Bleta

Just called them to get some information about a foreigner drivers license and how to get a AB drivers license and Collin was so knowledgeable and helpful. I really appreciate it. Thanks dude, AMA had no clue what to do, just saying!

Simon-Pierre Caron

Worst registry that I have ever been at. Same thing with my wife. STRONGLY RECOMMEND TO GO SOMEWHERE ELSE.

Wonderful Services

A cold, narrow, unfriendly place with representatives who don't know what smile is on this world, they charge your every single penny for services unless you bring large amount of cash. why this one is the only registry in south?

Blake Gornall

If I could rate them as zero I would! I paid for government documents which I never received. Then told they can't help me. The lady was extremely rude and brushed me off. Not only did they take my money but I never ever received the document...now they want me to pay again. This place is a SCAM!

Sarah Miller

Waiting up till 2 hours and very rude staff. Terrible service in general.

Daniela Rusu

Bad customer service.

Brian Lee

Went there on Saturday 2 hours before the closing time. They didn't even let me register on the waiting list because I guess the wait list was already too long? I think it is rather unreasonable since there was still 2 hours left until the closing time of 5PM. They need more staff to serve people more quickly.

Shabina Farhan

I wanted to change the address on my Driving Licence. It has been over 6 weeks and the licence never arrived. One day a phone call left a message that the Driver Licence was returned due to a mistake in the address. Ironically, my car is registered at my new address, my car insurance slip bears the new address. Both of these docs were seen by the person dealing with me. However, I requested my husband to get it corrected but he was turned away and when he wished to talk to the Manager he was not made available. I went to the office twice but huge line up discouraged me to wait hours in the line. I curse the day I came to this registry to get the small job done. I intend to ask the AB government to look into the matters this registry office is manged so badly.

gail kwan

The "join the line" system is awesome! Sign in from their website and run your errands. Great staff, great work. Don't be a jerk to them and you would be surprised how far they will go for you.

ren zhao

I wanna ask some health card update question, but they just give me their name card let me send email? I just in here, why let me send email so weird. I guess they just rush to off today. Won’t come again.

Craig Millang

Debit service fee of .50 better bring your gold bullion in to pay for anything

Natalia Lewandowski

Rude, inconsiderate, and not knowledgeable. They told me that I have to wait outside in 25 degree weather just like everybody else despite being 6 months pregnant. They'll be talking differently after facing lawsuit when a pregnant woman collapses from over heating.

Trevor Paul

They still charge you to use their point-of-sale machine or debit machine ridiculous get with the times money grubbers

B JuJu

Shawnessy Registry is the best. I strongly recommend you take your road test here if you live close by. I did my road test and passed first try. The examiners are not out to eat your money, what ever errors you get corrected on is for your own safety. Stop blaming the examiners for failing your test.

John Hawes

They look for anything to fail you so you have to take road test again. Only care about how much money they can get out of you.

Oscar Cordova

Its the only registry that told all the steps to get my license all the other one just told me. Oh you cant cuz of your situation. This guy took the time to help me with my problem.

D Low

Awful customer service and will not go back. The line-up was out the door, no regard for customer service, or properly scheduling breaks during busy times. Staff were talking behind the counter regarding their upcoming weekend plans. In between customers they always had time to laugh and joke with one another, but always failed to acknowledge the fact they were busy and had customers waiting (very unprofessional). Staff were chewing gum like cows (mouths open), wearing sweat pants,ball caps on backwards, and drinking Starbucks (slurping from a straw). The prices are more then other registries because they charge you for being a customer (fee for using debit machine). Save yourself a lot of trouble and go to a different registry. In fact, for EXCELLENT customer service, go to Southland registry on Horton road.

Cherie Lalonde

Location says open till 5:00pm, walk in 45 mins before closing and they are not taking anymore customers! Said people have been waiting for 3hrs!!!!!

obinwanne okezue

Had a great time going here for my car registration. Stacy was quite helpful and was such a wonderful customer service person. Her sense of humour was out of this world, and she was quite prompt in service delivery. Keep up the good work Stacy.

S Kingston

One of the people working there was eating a sandwich while they were working at the counter? Another guy was wearing a shirt that was way too tight. Shouldn't there be some level of decorum required if you work at a Registry? If you are wearing track pants to work maybe it's time to rethink things.

Andy Zheng

Terrible service and no one seems to know what they are doing

Andrew E

Worst experience of my life. Took me over an hour and when I got there there was only 5 people in front. GET SOME GOOD STAFF CLEAN UP YOUR ACT AND SERVE YOUR CUSTOMERS RIGHT!

Antonella & Pieter VanNiekerk

Very good and organized service in these challenging times.

Brian Cooper

Went to go take my class 5 road test. Upon arriving the 2 instructors pointed out my brake light was blown out. I was given 15 minutes to fix it somehow or i would fail and have no option of getting my $80 back. Luckily i live very close and i had a spare bulb in my car. I arrived back with 2 minutes to spare and we started the road test. As i was driving i made and accidental left hand turn (100% my fault i take the same road to work and blanked out and took the turn as if i was going) the instructor in the front told me to take an immediate left while the instructor in the back told me to go further and go around the block. i had my indicator on to turn left like the first instructor told me to do but kept going down the short road because the instructor in the back insisted. Because of this confusion it forced 2 other vehicles to stop. I was then automatically failed for impeding on traffic, false indicating and leaving my indicator on for too long, which was caused by them telling me 2 different ways to turn. The kicker of all of this that the instructor in the back was not wearing his seat-belt and was leaning in my car. Almost every person i have ever talked to who has gone to shanwessy has said either A; they failed their first time no matter what or B; they are insanely hard, rude and unforgiving for any nervousness or stress. Dont go here whatsoever, there is an AMA just down the road that is way better along with south land registry. Terrible business.

Amber Koster

Went in an hour before closing and registered my visit. I waited the entire time only to be told an hour later they are now closed and they don't have time to process. Their system either isn't working for them or their customer service efficiency needs improving.

M Mont

Quick and efficient

Miguel Quiroz

People so ignorant they dont know anything about commercial vehicle registration. The clerk that was "helping me" he was asking everything and looking for anwsers to get my stuff done. Bad costumer service.

Franz Lee

worst service ever! I will never go back!

Rodney Bakelaar

Terrible experience at Shawnessy.

Virginia Gatip

Nice staff.

J Evola

Slow service, rude, assanigh rules. I mean they are a registry, but specifically bad compared to others

Kaitlyn Patton

If I could rate them negative stars I would. The driving instructors don’t teach you how to actually drive. And the people who administer the road test yell then give no feedback. I would never recommend this for any new driver.

OWEN LI

The worst services ever, server just so rude and unprofessional

Dena Seiferling

I had a horrible experience here, unpleasant and rude service representative. I will not be going back. I would strongly recommend choosing another registration office

Hans Bellinghas

Busy like all registries but at least you get txt alerts!

Alex F

Don't expect anyone will provide you clarification regarding procedures and regulations. They probably expect everyone who is coming has a lawyer background. They are just collecting money. They don't check all papers and steps before start changes in your registration documents. And if something goes wrong they blame on you as it was your fault.

Roy Kristoffer Macalincag

I suggest to everybody not to go in this registry. This registry is the worst. Their service is extremely bad. We had to go there twice and waited for more than an hour so that my younger brother can take the learners test. But when it's our turn, they told us that the system is down. Their staff didnt even inform us that there's a problem with the system so we just wasted our time for nothing. So for the second time, my brother wasn't able to take the learners test. If I only have the power to shut that down, I probably did it already. And one more thing, one star is too much for you guys, that should be zero star.

heba kassim

Just do not go there, choose another registration office for sure it will be better.

Jason Burton

Absolutely the worst service. Appears all staff hate their jobs and shows through customer service. I have dealing with this branch many times, because it’s close too home. But never again!! I would rather drive across the city to another branch. Then set foot back to this branch of brain dead zombies. A word of advice. If you hate your job and dealing with the public. Then maybe you should find other work!

darcy craft

Quick and efficient service. Great text service for appointments. Love the covid precautions as well. Thanks!

Heather McKim

Terrible!! So rude! My husband has a stutter and he went to ask about air breaks and she kept telling him to “hurry up”! Can’t believe these people are in the customer service industry!

Konstantin Grager

Fast. Convenient. Safe.

Mike Li

I can see this place is getting much busy than 2 years ago. I remember I only spent 15 mins on my last visit to renew vehicle registration, but this year it's 30+ mins waiting ahead. The staff is very friendly and you can get your things done pretty quick. Just be more patient and nothing to complain.

Paul Lecky

I originally liked when AB privitized the licencing offices and used to like going here. You could just zip in and out bigity bang but today was my last visit ever. It reminded me of when I lived in Ontario with their Licence Bureau or going to the post officel. First you have to line up outside before going in the front door for people ahead of you to figure out how to work a tablet to enter their cell phone numbers which is painful, then it supposed to text you when your turn happens. I got 1 text at the start saying your registered and 1 about 45 minutes later saying it will be soon. It was another long wait from there. I saw the staff consisted of 3 people servicing a room of 60 or so. The staff certainly were in no hurry and chitty chatty with the customers which takes too long. One out of the 3 staff kept popping in the back for a smoke break or something. Anyways I am disappointed and wont be back.