Reviews of NW Registry (Notary Public)

Rob Charron

Literally the worst registry in calgary. Everyone I have talked to about it has said the same.

Jes Tan

So far the worst registry to go to. Came to have our plate number cancelled because we sold the car. I brought a valid ID, my wife's driver's license and an authorization letter but they wouldn't want to accommodate me. It's always inconvenient to go to this place. I can't believe they even got 2.5 stars rating.

mjk / dc

This location has the most friendly staff :) will recommend this location.

gil goldberg

My experience was nothing but positive. Pulled up, there's a big sign on the window to text them and they will let you know your place in line. Got a text right back, and within a few seconds they were ready for me, they even text you which counter to go to. The agent I dealt with was very nice and effective, was done within a few minutes and that was it. I would definitely come back to this registry.

AL Vlogs

Getting things done here has been frustrating every time I go. 2 of the times I had to "come back later" and wasted a lot of my time. I'm going to change locations next time. I believe they are ethnically Korean and communication has been difficult as they don't understand what I'm saying even if I speak slower. This isn't discriminating as Calgary is full of new immigrants and foreigners but when the entire staff is like making things hard for customers, something needs to be done. The staff lack of competency, knowledge, training below standard and is not ok. Every time I go, the people helping me always has to go ask someone else for help and causes line ups due to being slow

Agnieszka Phalen

I have been to this registry twice . Both times service was great and both times the tellers were kind and respectful. The line up was quite long but moving quickly the first time I visited this registry. The second time there was no line up at all. Sweet! I’m happy they opened their business in our community as it saves me the drive to PLATES country hills. Not loving that place.

Aven Wu

Waited 40 min, but the service was rude and without any patient even you are being super polite. Don't waste your time there.

Sachi Perera

This place is OK. You have to text your name to a phone number posted on their front door (no walk-in's allowed, which can be frustrating). When you text the number, it gives you an approximate service time and tells you how many people are ahead of you. You have to wait outside/in your car while waiting. I went on a Monday late afternoon and my estimated wait time was 30 mins. After about 40 mins, I received a text saying they were ready for me and that I can enter the place now. Upon entering, a lady at the counter called out my name and I was then helped. Overall, an OK experience. I don't really understand why people can't just walk in (COVID?).

Saffi Rehman

This is a horrible registry. Their staff need Tranning and for refunds you will have to wait for e-transfers. Honestly go to any other place.

otmane sbai

amazing guys working here, very helpful. I passed my road test here and the examiner was amazing, he gives proper directions and makes it very comfortable for you. thanks

imcaryg

Prompt, polite and even surprisingly friendly service for a registry (not used to that!) They also have longer hours than most of the other registries in north/NW Calgary. Recommended ????

Manni Rosode

this place is awesome to do business. Staff is very professional and helping. No long waiting even during Covid. I have to special Thanks to Bo. her service is beyond expectation. She was very helpful . I recommend this place to everyone .Thanks BO

Minaz M

Used to be the best Registry. I don't think they care anymore. No more smiling faces. Than you wait 40 minutes inside. Lack of knowledge creates a backlog.

Ajay Sankar

Pretty good service and friendly staff. The place is small so it can get cramped up at times. Good location btw.

The Pamela Vang

I like their waiting in line app. Went and wrote my Class 6 license here. No issues.

Alexandra Sweden

The most unhelpful people ever. Zero explanation of policies to help you understand the process. Just shoo you away to figure it out on your own. I'm disgusted these people are paid to treat customers this way.

Amanda Reber

Went to renew my license and change the address on it. First time they entered my address wrong despite me giving them an envelope with the address, went back to change it again and they charged me stating it was my fault, ok fine. Finally received the card and the expiration hasn't been updated. Don't waste your time (or money) here.

Preeti Thind

My experience at this registry was awesome. The girl who registered our company from Manitoba to Alberta is so professional and efficient. I wish I could post her name here as she went beyond her duties to assist us. I live In ne but will prefer now on to have 30 minutes drive and visit this place for further services. All the very best girl. I wanted to give her few bucks for appraisal but was not sure if it’s appropriate or not so i did not.

angela osobase

Processed health cards for myself and my son with the wrong spellings of our surnames. To make it worse, it was different spellings for the both of us (and we have the same last name). This was done despite sighting originals and making copies of documents bearing the correct names. Update: Went into the office with my documents to have these corrected and one month later I have still not gotten the new cards only to call them today and find out that the changes weren't effected and I would have to come in again. Wish I could give zero stars!

Sarah Harrington

I had a very complex and rare request that needed to be taken care of at a registry for a vehicle settlement. They worked very diligently, acurately and hard to ensure all of my required paperwork was in order and ready for submission. This was a very pleasant experience and I would highly recommend this registry office.

Natasha Ebrahim

Terrible experience. Staff lack the knowledge and experience to effectively help customers. They don't explain the process or the costs to you clearly. Rude interruptions from another staff member which complicated our transaction.

Andrew

The staff at this registry is friendly and efficient. They got us in and out in a reasonable amount of time without making us feel pushed. I would go out of my way to use this registry whenever possible. And it wasn't too busy considering it is a Saturday afternoon.

tina

Very bad registry !!!! unorganized , they pick and choose who they like and who they don't , I took my drivers test twice and was both failed by two different people for two completely different reasons. My first experience they thought my brand new car was stolen and i was under 18, they seemed to find anything to fail me. I put in a report with transport Canada and heard NOTHING!!!! My second experience was a month later and they thought my plate was stolen. Each examiner has their own set of rules and their own agenda, they judge you the moment you walk through their doors. These examiners treat you different if you re scheduled your appt , they will pick at you even harder. Why does each examiner treat each person differently??? am I following the governments rules on driving or am I following the examiners rules on driving.. Absolutely not fair!!!! I will take my business somewhere else where people are treated equal !!! Update: may 2021 I heard back from transport Canada, they blamed me and did not take any accountability for there actions, the driver examiner lied and I was told I complain to much.

stars V

poor service I have experienced ever

hardik patel

Worst service ever. Soo rude.I wrote my address on paper in english, still she does not understand english. Lack of training and compitence. Will prefer to drive to country hills registry, where i will get better service.

Gurinder Rangi

Staff need more training!

PUNG SHIK YONG

I could incorporate my company very smoothly with Julia's help. Staff here were very helpful and kind. Thank you, guys!

Mahd

Very helpful, fast and understanding with good service

Jay Dobs

The worse registration ever. Staff struggle with English communication. They have no clue what the heck they are doing. I had to return 3 times because they made mistakes and couldn't understand their own mistake. Went to another registration store after dealing with them after the 3rd time. I was in and out in 5 minutes. If you can, avoid these jokers, they will most likely waste your time.

Omar Zaki Ragheb

Horrible service. Slow and lazy. Go somewhere else even if it’s 3x as far

sadiqur rahman

Best registry in the city very fast. Driving examiner are very experience and fair. Highly recommend. Thank you.

Nicko R.

I took my road test today and I PASSED! Thank you to the examiner Addison who help me loosen up the tense before I started the test. I know it’s not easy to pass a road test, but loosing tensity is a huge aid for a new examinee like me. It was an amazing experience to feel confident and relax during an examination. I highly recommend this Registry! Godbless!

Ryan Ryan

Pretty fast service and i got everything done what i need within reasonable time. It’s better than service ontario.

Dustin Oxenbury

Thanks Bo for all your help with incorporating my business much appreciated ????

Jennifer Miller

Super easy! I went in today to renew my D/L. They have big signs on the door and windows asking that you text your name to join the lineup. Then you get a text with your estimated wait time, which you can refresh. I waited in my car for about 15 minutes. The employee who helped me was friendly and professional.

Ibrahim Khizar

Staff needs training, and more knowledge. They are not suppose to waste our time. When they don't know something then just say sorry I don't know rather then giving wrong information with out even listening.

Faizan Butt

Signed up for text que. Waited and hour in the car. They closed without calling me up. That basically sums them up, you're better off sign up for the que and finishing off errands and such. They might call you up. Wasn't it a great idea to privatize this?? Good work Alberta ????

Brie xu

Bone headed. Bad service from a short hair woman :)))))))).. won’t come anymore.

K L

Convenient location but would rather travel to avoid the horrible professionalism and service. Staff lack the skills and competencies or are untrained. Completely botched a name change and takes forever to complete renewals. Stay away from this registry.

Dalene Wissa

Very bad service, they ask you to text your name and wait outside. Waited for over 45 min then when I went inside to ask how long more I should wait. I was surprised when I found out they serve the people waiting in the line inside before who registered their numbers and we're waiting outside.

Kyle Hugo

System to join que does not work on Android phones. Staff were very rude when asked if it was possible to join the line in a different way.

Gord N

No issues. Can’t understand why ppl give low stars for “standing in the sun”. What the hell are they supposed to do about that? And others about “they talk amongst themselves”, ok, so you don’t talk to your colleagues at your work? Good grief. Rate for its purpose and value to you. I find them quick, efficient and convenient. It’s all I want, don’t need to be coddled or wrapped in a warm blanket with a hot towel. I want to re-register my car, chat amongst yourselves while I read my emails.

Benjamin Ngan

Poor service, staffs not very helpful and not willing to try to understand the situation. We tried to show there was a mistake all she said was " i don't want to look at it . i don't care, you can pay to request for a change." . we were shocked to hear that.

JM SV

Convenient location. However, the service is just horrible. Condescending employees.

Troy Clark

Experience at registries in times before have been not so hot and even stressful . I’ve used there services at this location or the last 3 years . And they are all very good at what they do . Their system for waiting is incredibly efficient. It is an awesome experience every time . I live in Airdrie now and I will continue to come to this location ????????????

Delaney Hall

This is by far the worst customer service I have experienced at a registry. The staff are unfriendly and unwilling to help or check any information for you. They ask to text them and wait outside for an hour and then you wait again inside where it is crowded. The staff are terrible and don't want to help you. Everything is run poorly.

Allin Cannady

Horrible. You text your first name to join the line. No estimated wait time, no updates, nothing. After two hours I texted them to cancel and told them that it was insane. Four hours after I first started the process the robot started texting me to come in and would not stop. Don't go here unless you have an entire day to waste. You can't post with no stars so I had to give it one.

高唱着逃亡

Extremely RUDE and Arrogant! Have never seen experienced such poor service anywhere in the country! No matter what u ask, they just repeat the same sentence over and over again. Unbelievable

Meg C

The wait time was very minimal, and the woman that helped us was very kind, knowledgeable and efficient with processing all the documents/licenses that had to get done with moving provinces. I have been here 3x and it's been a pleasant experience each time I've gone.

Alyssia Bell

You guys are the worst. There has been a SUPER long line up outside only to get inside to be told . I will not be served. Better management needed. #poor service

Luc S

Unbelievably slow. A guy ahead of me was told that they could not process his corporate documents because the one person who deals with that “was on break”. He had waited an hour in line only to be told to come back later. Unacceptable. 4 employees behind glass “working” and only one guy being “served” with a line up out the door and around the corner. Unbelievable.

bevkev rutherford

Wish I read the reviews before deciding to come to this place... Learned my lesson! Also, they have no washroom and with the waiting time it added to some inconvenience.

Jamal Z

My experience was really good. Now you text your number and they text you back when it's your turn. Quick and efficient. Staff are professional and friendly. Highly recommended.

Ellen Fang

If I read through the reviews, I wouldn't come to this location. The service and waiting time is as bad as you can imagine. Weekday noon time is one hour waiting under the sun to access into the office. There were 4 staffs in the office today, but they really took their time to chat with each other while doing paperwork. I went to another register office, which is only 10 minutes away, and it was only 5 minutes waiting and staff were way more friendly and knowledgeable. Drive away to another location if you can!!

Patricia Graham

My son went there for his road test so because of Corvid he had to text and wait outside for them to tell him when to come in We sat outside for a while Then he got a text to come in when he went in the instructor that’s it is doing the road test says he can’t do the test anymore because it’s past 15 minutes when we got there before the time of the test and had to wait outside ... very bad service very bad instructors Very unfair 90 something dollars went down the drain just like that in these Covid times when people doesn’t even have jobs..

MIN SANG PARK

The Worst

RAF

The only reason I wanna give this registry 5-star is because of their online queue system. Man that saves you so much time and I dont go to any other registry. I live nearby so I get in queue by texting from home. When they message they are almost ready, it takes me 5 mins from home and I get to the registry.

Ejehi Aikhuomogbe

Not sure what this registry is doing about the poor reviews but the staffs here need to be trained and knowledgeable about the services they render. As a result of lack of knowledge from the staff am having to pay twice for a drivers license renewal. It’s even worse when they argue with you without having the right information ????‍♀️????‍♀️

Brian D

Loved the WaitWell text system. Was Easy to use and much better than standing in line. Staff was very friendly and everything was COVID safe.

Lior Blockstein

Been there today. It is a bit cramped, with COVID I would like to see a bit more space between people, but it is a tiny place so their options are limited. They do have separators between customers and staff as well as between customers at the service counter. They also call you in via text message to prevent too many people from being there at the same time. The service was fast, good and friendly.

Aziz Laaroussi

Used their online line up system and was asked to wait 40 minutes and my spot was at 10. 30 minutes later. My spot was still at 7 and have to wait another 20 minutes. Drove to another registry and got my service in 2 minutes without line up

Elena Levenets

Very poor customer service. No people but two hours line up. I drove to another one , done my staff in 10 min come back home and in 2 hours got invitation to come in. NO thank you!

L L

Worst customer service ever! I called before I came in to see if I could get my vaccination passport printed and they said yes. I then waited in the queue for over half an hour to be told when I got inside by the manager Victoria that she was not able to pull my information and quickly tried to tell me there was nothing she could do to help. What a waste of time! Your staff needs to be trained and learn how go handle customers! If you can't provide a service than be upfront and not waste people's time! I will not be returning to this location ever again! You should also hire a new manager!

55Pieface

I just have to say WOW. Best experience I've ever had at the hands of bureaucrats. Helpful Pleasant Sympathetic Informative Calm Kind! After all the BS and run-around from that other office this was a 180. All I can say is thanks so much.

Ernesto Rodriguez

If I could rate 0 starts I would. They made us wait 1 hour in line just to say we need to sign in before hand. Nothing is clearly posted and the staff is not helpful at all. They also don't seem to know anything. They lack of training experience and costumer service. Awful awful service definitely not recommended.

ryan boldt

This place is ridiculous. They charge extra if you want to use a credit card. They are also really inexperienced and are much less knowledgeable than other registries. Take your business elsewhere people.

S Y

I wish I can rate ZERO stars. Eextremely rude, arrogant, lack of knowledge. I have never seen such rude people. What's wrong with them? If you don't want to waste your time, stay away from them. I learned they can't help me due to their lack of knowledge I went to the other location which is in the Northhill centre, people were nice, friendly and with adequate knowledge. All the problems are solved instantly by them. This is the nearest registry from my house but will never go back there unless all these workers improve their knowledge and attitude, plus eliminating their money grab mindset.

Elmir Beqa

Quick service didn’t have to wait at all and of course Mystaya made it even easier for us for all the questions and our needs. Very professional.

Tsega Kiflay

Very bad experience! bad customer service.

Stephanie G.

Came here to renew my registration on my vehicle. Wait time was reasonable, service was good and accurate. I really cant say anything bad about this location. All the negative reviews kind of make me laugh, its a registry, you need to have proper paperwork and information when you go to be helped.

Cristina Taylor

good service and friendly staff

Review Review

I called today and I was put on hold for 15 minutes so I hang up and called again and she put me on hold again . I am still on hold for 10 minutes. All I wanted to know If my son can come for his learner test. Learn to respect others time.

Ed L

Worst registery to deal with. Super stubborn, they enjoy wasting your time and very rude staff members.

Chad Gibson

I arrived at 10 AM and put myself on a waitlist. It said I was 10th in line and estimated my wait time as 20 minutes. No problem. I went to Co-op and did some grocery shopping. I was 5th. Looks good. I went to the liquor store and did some more shopping. I was 6th. I'm unsure how this is possible but I'll let it slide. I went to my car and sat in it for 30 minutes. I went from 5th. And then back to 6th. The time was 10:45. I drove to another registry. I was 4th. At this point I was curious to see where this maelstrom of misery led me so I stayed in the virtual queue. I finished what I needed to get done and left the other registry. I was 5th. More than 75 minutes after I started my 20 minute wait, I recieved a message telling me I could go in. Just go somewhere - anywhere - else.

Cadirizack Aden

This guys deserve 6 stars, I drive all the way from north east like 25 minutes away just to get their service. They are always friendly and effective. I will be a proud customer as long as I live in Calgary. Thank you guys for being a friendly registry

Christian Beyak

I joined the queue with an estimated 33 minutes wait time, and I left after waiting 50 minutes.

C Austin

Take your business elsewhere, this location is unorganized and do not follow their own protocol. If you have cut off times for your services you need to follow them. Complaint filed with Service Alberta, Good Luck!

Courtney Allenwood

Loved the text message system. You need to text your name to join the queue and after I texted my name, I received a text message to come inside after 5 minutes. I love this system in this COVID environment. Staff who helped me was very kind and had all the knowledge for all my questions. Since this registry is located in a residential area, it is always busy but looks like they are doing their best to help the Albertans .

Fun Tan

The worst customer service registry. I waited 50mins to be served and to be told I can’t write my knowledge test because cut off is 5pm, while I stood there in the registry with 5 service advisers chatting and waiting to get off work , at last it was my turns and it turns out I can’t also find out if I can register my motorcycle. They should really put their understanding of customer service and make it a good experience and I am sure I am not the only one that had this happened to them. And I was nice enough to help one of the lady that works there to help boost her car and that is what you get in return. Not even about customer service anymore just plain old terrible workers. Wonder if the owner knows the way they work that is mystery.

Karina Veress

Took my advanced drivers test with Rene and he was amazing. Extremely fair and understanding. Made it a very pleasant experience. 100% recommend. Also, you can text the registry when you arrive and they will text you when they are ready for you! Very covid safe!

kyle omar

I went here to register my Truck and they said that the VIN# was too long and that it was fake. I recommend not to come here and waste time

Sid Sarhosh

If I could give them -5 stars I would. They suck and have no common sense, stay away from this registry office because you will waist your time in line and send you away for the stupidest reason. I’ve never been successful in the past 4 visits. Go to any other location except this one. Lame.

Darlene Petrie

I had the most awesome and efficient service at NW Registry while accessing their services for becoming a limited corporation. Kavis was very knowledgeable and was able to answer all of my questions. I knew nothing when I went in and came out as a corporation. Thank you so very much Kavis. You are awesome.

A Adegboyo

Horrible service, don't bother leaving your house to stand in the queue outside in the sun. There are other bigger, better serviced registry within a short distance in NW Calgary. Don't know how they make licenses to operate as well as are there any ombudsman who check the operations of these people. Horrible people

Yuki Snow

worst experience ever. The only thing I asked was closing my company, and I asked a couple of questions about company closing. Then the staff gave me three papers asking me to read and sign. Those were information about names and addresses — all correct so I signed and paid. Then she only gave me a receipt and said nothing. So I asked her how do I know whether the company is closed or not. She said she DIDN’T CLOSE it, she RENEWED it. There were about 7 staff there, and she said none of them could do the company closing, only one agent who occasionally worked there knows how to do it. and I have to call before I come to see if that person is there . I also been told I couldn’t get any refund because I already signed the paper. At last she returned a little amount of processing fee, but not the rest. I ended up going to another registration office and solved all the problems in less than 10 minutes.

Gbemisola Bello

If i could give more than 5stars i would because Po went above and beyond for me in making sure she assisted me in whatever way possible. THANK YOU PO

tiebe owa

They were very polite as opposed to the other reviews here. While I was there, someone came in who was a tad brash with her request. But the staff were calm and polite while attending to her. So maybe every client has a different experience. But I found them pleasant and helpful

Maz Bew

VERY LONG WAIT TIME. 3 girls just sitting at the desk. While only one or two people are helping. There is a huge line outside!! Don’t come here????????

Michael Lyu

very bad experience here. In my vehicle renew, asked me to send name to them before serving me, although I was already in their office and four staff free with only two customers. So had to text them face-to-face and I was exactly the next one to be served. Really unnecessary in that situation and so ridiculous!! Staff need to be trained for customer service.

Uche Ezetah

Very good service. I came today to activate my family Alberta health Care cards. Sarah was fantastic and provided professional service. Really good. Uche

Tabish R

Slows and rude customer service, failed to let me know my registration was up when I updated my address. Cost me a $324 ticket

Andrea Trost

I have had so many frustrations over the years with other registries in the area so it was really nice that in the last few times I've gone to NW Registry for vehicle registration, notary public, our kid taking her learners, etc, the staff have been super friendly, knowledgeable and willing to help. I've called to ask questions and they always pick up the phone quickly and address your questions efficiently.

Matthew Lee

I was there today and they have the best covid free system. You don't have to wait in the line just have to send text with your name and they text you back when it's your turn to come in. Nice to wait in my car in this weather.

Ayanriyike Onilude

Staff are either poorly trained or incompetent. I would not recommend

Mohamed Bahgat

Bad customer service. I called to ask for documents needed to issue an ID. The person on the phone was not happy to listen to me, and wanted just to tell me what he wanted to say. He slammed the pone after I thanked him without saying a word.

David

Make sure you confirm every process or it may get missed, went to update my license and the girl there submitted the information without even asking to update the photo.

Marcus Carpenter

Wait time: average nothing to complain about. Concerns: I have received one of the worse experience dealing with a staff member “Sona or Sonya” can’t remember exactly her name due to her poor communication skill. When I asked her a question. I feel like I am getting yelled at every time for asking. She’s very unprofessional and rude. I going in as a client needing service. I believe I should receive good customer service. Who ever own the store or manage the store need to train that girl proper customer service and her attitude. “Hope she’s not a manager or boss” The other staff member seem quite patient helping other client guess I was not lucky that day. I had to deal with someone with bad attitude. Recommendation: “boss or manager should have a feedback box for the office”

Ben J

Extremely long wait times. Find another registry. There are other options around.

leslie Jones

Showed up at 3:40 pm. Even though they close at 4:00 pm it was too late to process our registrations. Then say you close at 3:40 not 4:00 pm. Won't be back! Lots of registries out there!

James Whitlock

Went there on Saturday and texted my name. I was 8th in line to be helped. 2 hrs later finally got called in to wait 25 more mins. Only 2 staff working on a Saturday at end of month. Another of passed off people there.