Reviews of New Urban Registry (Notary Public)

Shirley Evans

I came in yesterday after calling multiple registries and Alberta health and finally got a clear answer on what I need to do and what proper documentation I require. Thank you Garrett the supervisor and Mildred the Health Care Specialist manager! You guys finally gave me and my family clarity on what we need to cross everything over to Alberta. Cannot wait to come back and get everything done

Eugenio Sáenz

I always enjoy the treatment I get from all the staff. Even I have moved out of DT I still enjoy coming back. Thanks to Chadd who always seems to be very helpful when I am there.

Thomas K

Was able to get help quickly.

Imran Aslam

Best please and nicest staff. I got my Alberta Driver's License from there.

Vi L

I took a road test there and failed. I have no complaints though. The car they provided for road test is very good. The examiner was so good and he didn't make the situation tense at all. I failed for my silly mistakes! I definitely recommend this registry!

Muzaffar Shaikh

Excellent service very knowledgeable about business and very pleasant staff.

Joey Chew

This place is a joke. Do not recommend.. worst customer service ever

Nathan Hunt

Despite encountering a registration renewal technical issue that resulted in my receiving a ticket, the customer service and management at New Urban Registry helped me by providing supporting documentation that allowed me to get the ticket dismissed in court. Super appreciative of them taking the time and helping me with the issue stemming from the glitch in their providers service. Thanks again!

Yuri Machado

I recently moved from Toronto and needed to get my driver's license. Waited 5 minutes in the line, nice staff. All good

Andreas Daester

Set up my corporation with them. It was easy and only took a few minutes. The staff was friendly and knowledgeable. They had my minute book ready for pick-up the same day! Some registries take a few days. Will be doing all my registrations thru them from now on.

Michele Dawson

Courteous, professional, and thorough

Paul St. Laurent

Had to choose a registry as we just moved to Alberta from out East and needed to change our DL over to Alberta and our vehicle registrations. I chose New Urban Registry. Our experience was pleasant, expeditious and the two women assisting us were great. I didn't have a registration with me (The Alberta site is not clear on what you need to get an Out-of- Province inspection form) and was advised I had to come back but when I did, all would be done to expedite the process. It was great to chat with someone who hails from Scotland and a shoutout to the woman training her. She was a multitasking machine!

Rob Klein

I registered both of my cars here. The line was very short (less than 5 minutes), even though it was about 4pm on a weekday. The clerk that helped me was very polite and knowledgable. Recommend!

Muhammad Tariq

They have different rules apart from Alberta Government. Very rude supervisor.

LAZER HAWK

Quick service ! I've been a handful of times and I was impressed everytime .

nick s

Best registry in town. I've been in here a few times and the experiences are always positive. They seem to do their best to keep the wait times short if there is a line, and the service is very professional and courteous.

Sean Mackenzie

Great service, friendly attentive staff and great attention to detail! Highly recommend!

Wendy K

Helpful staffs, fast service. Impressed! They seemed to be doing their best to keep people safe..but only one thing bothered me was some clients didn’t wear masks ;(

Mary-Ann Stushnoff

Thank you to the kind staff member who took the time to answer all of my incorporation questions. I feel confident and reassured that all of my paperwork was completed correctly.

Ruby Leslie

Wonderful experience. Best registry I've been to in Calgary. Very friendly, kind, professional and really cared. Would suggest this registry to anyone.

Babar Qureshi

Amazing Customer service . Very informed staff and ready to help you . They understand your concern/situation and make every effort . If some one isn't sure they will ask around to get the right information over to you . The service was very personable and in a very timely manner . Thank you so much Mildred especially . Keep up the work :) .

Romi Dresser

Easy, friendly, & if you're lucky you get Garrett; Garrett rocks.

Tawfiq Hirani

Wow. Quick, friendly and easy. Richard answered all my questions and didnt make me feel hesitant to ask! This was a very pleasant experience.

Susan Arkenfaber

Very professional service. Everyone was friendly and I was in and out in no time. The best part was I was able to do my license, health care and notarize a document I needed done all in one place. Great job new urba registry!!

Joel M

They don’t even deserve a star. Female staff was very abrupt cut me off talked to me like I was a child without even listening to my situation about an Id. Very rude. Give your money to another registry as they have very poor customer service. When I consulted another registry I was treated completely different and my question and problem was easily solved Don’t waste your time or dollars here

Balvinder Kaur

Staff and everyone is ready to help you, I gave driveing test there,the instructor he failed me becz its green light and I didn't stopped for pedestrian what the point of fail me when there is green light,

John Wiseman

I have come to this registry 5 times now and not once have I ever had anything registered, then I will go to literally any other registry and they will register my vehicle I only come here because it’s the closest one to me but not once has it ever worked

Shades Pellar

Been here multiple times and recieved good service, it's clean cool and well organised on the inside with seating. Driving Examiner was polite and informative.

Lauren Keesey

Fast service. Sketchy location though...

Christopher Lawley

I just moved to Calgary from Ontario so needed help getting my driver’s license and health card transferred over to Alberta. The 2 women who helped me were very friendly and helpful. One of them was new so it took a bit longer than usual to process my license but I really felt taken care of so I didn’t mind.

Mary-Ann S

Easy to access, fast, friendly service and knowledgeable staff.

mariette van Wyk

Was there on a busy Sunday afternoon and the staff was very friendly, , helpful and courteous. Not only to us but to all customers. This is in sharp contrast to the way I have been treated at other registries in Calgary..

Michelle de Man

I went in to renew my driver's license over a month ago at New Urban Registry. I was told I would receive a new card in the mail within two weeks. 4+ weeks have passed since then, so I called Service Alberta Contact Centre (the number listed on the back of my temporary license). They informed me the print of my card was cancelled due to an issue with the picture, and that the registry should have reached out to notify me. This tells me two things: 1) New Urban Registry does not take reliable/acceptable quality pictures for licenses. Disappointing, as this is presumably a primary service. 2) New Urban Registry is not following protocol, as they definitely have not reached out to inform me my picture needed to be retaken; if I hadn't called Service Alberta, I wouldn't have known. TLDR: Skip this place and go to another registry. For the last four weeks I've had to carry around my passport because the photo they took for my license was rejected, and no one bothered to call me about it.

Bruno Silva

Get a number and sit down. Amazing staff and quick service.

Krista Robinson

Fast and friendly service!

Justine R

Fast service! The woman helping me was extremely pleasant and let me pick what i wanted for a new license plate!

David Colonna

Avoid this place and go to literally any other registry for a better experience in not only customer service but competence too. So far this place is 0-2 for being able to even let me take a driving test. Went in yesterday to take it only to learn there was no examiner there to accompany me, aside from that it took the 3 HOURS for them to be able to figure out what the hell was going on. We were told they called us to let us know but when I got back home there was no message let alone a missed call message waiting for me. Then today we went in again to wait over an hour again for the examiner only for him to tell me one of my brake lights was out (it was) so He told me he would give me 15 minutes (it’s 2:08 at this point) to find a new car to take the test in, 5 minutes go by and my dad shows up with his car (now 2:13/14) only for the examiner to tell us nope we’re too late and proceeds to ignore us as we attempted to protest. He then decides that since the registration of the vehicle was not under my name that I could not take the test because of that. So thank you to you guys for costing me 2 days of work, a tank of gas, and over 6 hours of my life.

Ahmed Bawazir

Fast and helpful people

Eric Mathew

Hours are good, and the staff are pretty helpful and friendly here.

johnny bighet

,think they need more coffee,,and a 12 hour energy boost,,

Chris H

Went into this registry recently to renew my vehicles' licenses and found the service to be courteous and efficient. Service staff were pleasant and completed the paperwork quickly. Compared to other registries I've been to this experience was a breeze and way faster, despite the fact there looked to be quite a few customers being served. Definitely will be back.

Anat Stapleton

As a successful Mortgage Professional for 10+ years, I've utilized the services of New Urban registry exclusively. Over the years, their service has always been prompt, efficient and friendly and that has been a real contribution to the success of my business, and to my ability to be of service to my clients. Mildred and Maria at New Urban continue to provide me with terrific service for all of my registry needs.

Brog Sceal

Quick and efficient service! I went in to renew my license and have it changed to an Alberta one from an NL one. What I was worried would be long, annoying and full of poorly worded forms was fast and painless and with friendly polite service from Garett. Not only all that but when I asked out of curiosity if they do health cards I was handed a very simple form and shown how to fill it out. I left with both health card an license renewal done and all in under an hour. Best experience I've ever had at a DMV. Also an excellent job done enforcing covid regulations, which was well appreciated.

Cameron Harris

Quick and easy. Had no issues at all.

Andrew Mallet

Customer service has always been very friendly and polite in my experience. I would like to give an extra thank you to Richard who helped me today with my questions regarding my drivers license. He was very informative and very polite. I've been going to Urban Registry for years and I will continue to do so. Everyone there does a great job. Thank you!

Jihoon Lee

Great customer service and overall very fast to do my health card and driver's license in a few minutes, I can't recommend it enough

Natalia G-Lo

I had my road test on Sunday and my experience was not good at all. During the test, the instructor took twice the steering wheel and yelled me. I was just able to ask to stop this because was making me nervous, but the whole situation made me feel really frightened and powerless. After the test, I felt abused and with my self confidence reduced. Now, that I have processed this situation, I really think this behavior is not acceptable and is more dangerous than any other action that a Road test client could have done. What I expect from an examiner is a respectful and an equable person all the time. I would like that none goes through this ever and hope this was an isolated situation.

Kaitlin S

I went in to register a new vehicle to this location for the first time and Kate Schumann helped me. She went above and beyond to ensure I obtained everything I needed to register the vehicle. I also watched her deal with other customers while waiting and I have honestly never seen such a patient and helpful person before. She knew how to answer everything and exactly what to do for every situation. I would go back to this registry and wait extra long just for her to help me again.

AREA 6

Update: back for a will signing/notarization a year later. New location but same experience - courteous, quick, professional service. :) Last year: Five minute wait (~10 a.m. on a Tuesday) to renew my car registration for two years. The service provided was quick, professional and courteous and the location is an easy walk from Mission and central/east Downtown.

Kimmi Nguyen

It's routine after a recent move to go change your address on your driver's licence and vehicle registration papers. I've moved so many times and going to the registry is typically humdrum but today's experience showed me that it can be different. Maybe I was really fortunate to walk in when there was no line up, however the thing that stood out to me was that the counter clerk, Richard, explained what my options were with renewing my registration papers and its respective costs. I was a little surprised, thinking back to all the other registries I've dealt with in the past and only today was the first time I was informed I had options at different costs? This really reflects the level of transparency and customer service of New Urban Registry. If I moved again, I would totally drive across the city to go here. Thanks for making a usually boring task awesome. ????????

George Klassen

Great, efficient service every time I've visited. ????????????

Gordon Conrod

A few of the staff that have helped me on several occasions were very knowledgeable and incredibly helpful! I had okay service on another occasion, and they seem to work fairly efficiently. I think there was 8-10 people in line and I only waited 15 minutes. Would definitely recommend, but it’s the only registry I’ve been to!

Spence Healey

called. and then hung up on

Lori-Jayne Vickers

I was so fortunate to get Garrett on the phone yesterday. I was calling from BC and unsure of what documents I needed to transport a trailer. Not only did he help calm me down lol, he quickly expedited my request via email! His knowledge and understanding made the purchase of my first trailer better than I ever could have expected!!!! Thanks again Garrett!!!!!

Jonas Joergensen

I've been to the New Urban Registry twice. The first time was to create an Alberta ID and that went flawless--nice staff, short wait, fair price, easy. The second time was yesterday where I went in with my partner for notary services. We had an appointment at 3:30 pm and were there a few minutes before. There was a long line streching outside the building and no apparent place to go if you already had an appointment. We didn't join the line and went straight in to be there on time. We had to defend ourselves twice against people in the line who felt cheated, although they didn't have appointments--they had just showed up like most people do. The behaviour of one male was straight up inappropriate and he told my partner several times to get outside and join the end of the line. Things to improve: 1. Some staff should have noticed this and stepped in–they didn't. 2. It should as well be clear for clients with appointments where to go so they avoid unpleasant and unecessary confrontations. The notary service itself was flawless. EDIT: They have now put up signs that clearly tells which line to use. Rating modified accordingly. Well done!

Martin The Orange

I've always had. Avery positive experience and their manager Mae has been incredibly helpful and caring for my very complex requests and helped me along every step of the way. Not only makings sure I do everything right, but also helping with timing everything for best effectiveness.

Valerie Karamov

I moved to alberta and had to get my drivers licnece and health card done. The employees messed up both of my documents! I waited for weeks just to get a document in the mail that has my first and last name misspelled and the year of my birth completely off. I am so mad. I have to keep going back there and fixing it because somebody cannot copy/type my details on a freaking computer.

Jennifer Paul

Visited this registry to renew my car registration and driver's license. It was SUPER fast. Wait time was less than 2 minutes and the clerk was efficient and friendly. Super convenient location (right downtown) with free parking. Can't really ask for more out of a registry. They also have banking and paralegal services. I'll definitely be visiting this registry again next time I need something done. Thanks for the great service NUR! :)

Startled Rat

I had to get something notarized plus have corporate and auto registrations renewed. I was done in half an hour and the staff were very professional and courteous.

Donald LeDrew

Fantastic Service. Saved me money by suggesting a little more paperwork be done from my side. Very Friendly. Can be busy however were not when I went.

Les Poon

Staff are pleasant and efficient but can get busy especially during weekends and peak hours

John Kim

It will be my favorite registration service now. There is a guy who helped me tonight, he was really kind and polite. Nice and clean inside as well.

Oscar Hanzely

Always my registry of choice even after I moved further. They are very knowledgeable, pretty fast and they helped me in years with many questions or issues to resolve as well as typical tasks.

Ayman Ahmad

Very good

Satbir Kaur

After waiting in line for almost an hour; the guy told us that they can’t accept my son for knowledge test because they were closing in 15 minutes and they have to give us an hour. There were no signs or heads up to avoid us waiting. We got it the lineup @ 6:53pm and @ 7:45pm guy on the counter just refused. We were # 10 in the line when we got there but the 2 people there were taking their sweet time and were not efficient at all. I do not recommend this registry if anyone has another option.

DAWIT GEBREEGZIABHER

helpfull people

Quinton M

Fast efficient registry services. Can't do anything about the prices, that's the government.

Jeffrey Macrohon

This place has a lot of good reviews already. I just wanted to add that Rochelle (I hope I spelt her name correctly) was very considerate and nice. I hope to do my renewals here from now on

jayson huynh

Not too sure why everyone has complained about the service here. Staffs are friendly, well-informed, and fast. It took me roughly 5 minutes to finish Alberta Health Care application. I also took my class 5 road test in this registry and passed. The examiner was good, his directions were easy to follow and I felt comfortable with him. Highly recommend this registry!

Gary B

Had a really great experience at this place. Staff were completely gender affirming, courteous, and efficient. Will definitely continue to go here.

sharad ghimire

New Urban Registry is a place to visit for all your needs.Staffs there are as concerned for you as much as you are to yourself. There is a guy there Garrett Villeneuve, go to him he is the Best. I have not dealt with others so can’t comment. Deal with him.He is the best, helpful, good guidance , patience and more eager to help & support.

Haze blaze

Awful. The most horrible experience ive ever had at a registry. Besides fealing like I was going to be attacked by all the crackheads and bums loitering in there parking lot. The staff insulted me and are extremely rude. I asked to speak to the manager and was told he wasn't in. then the gentleman came out of his office to see what was going on and said he was the manager. OMG I will never recommend or use them again

Todd Poirier

Always packed, always 80% of the counters closed. Too cheap to staff or staff lazy. Good luck waiting less than 45 to 60 minutes.

Jennifer Luckhardt

I live in the NE section of the city but now I make sure to go to the registry on work days, as I work not too far from this location. There is one female employee here in particular that has me coming back, Joanna, who I always make sure to go to. She is always super friendly and has de-stressed me on a number of occasions. For anyone going here, I would recommend anyone to go to her. She knows what customer service is.

aissatou thiam

If you can go to another registry, please go there. I regret going there, worst customer experience ever. They made a mistake and charged me twice and now they are saying I'm lucky because I payed less than i was supposed to. For almost 3 months, they made me waste my time going there and calling to finally telling me that. Wish I can put 0 star.

Tam

Shania "helped" my mother try and fix a error another registry. Only for her to have failed to look at and copy my mother's birth certificate... Now apparently I have to take my mother back down there, for her mistake. No thanks. I'll take to a different company that knows what they are doing. Don't go here. You'll have end up going down there multiple times for there lack of brain cells.

Terry Hughes

What a great registry office. I called and a real person answered, and he answered my very specific question, so I decided to head over there. Their service was fast and friendly and they solved my vehicle registration issue within minutes.

Andrew

Incorporated my business here effortlessly last year. E-mailed all pertinent information, paid by credit card online, done within a day! Only time I have to swing by in person was to pick up my documents.

Akinna Kronemeyer

The staff here are great. Even though I've moved out of province, I had to get in touch with an Alberta Registry for some documents regarding my Driver's License. They made the process incredibly simple, and easy. It was all done remotely, which was awesome. Last time I was there in person, they were just as outstanding.

Terry C (freedomblazes)

Busy registry but lady was nice and helped me out with my temporary in transit permit patiently.

apocalypse_jenn

Amazing service. This registry is a hidden gem.

Sarah Shaikh

My experiences at the New Urban Registry have been excellent. My most recent experience was for renewal of my driver's licence. They were timely and efficient in helping me accomplish this task. The staff were courteous and knowledgable. I was in and out in very little time, much less time than it took when I last got my driver's licence renewed (somewhere in the NW)! I understand the New Urban Registry is under new management and I have only been impressed with each visit! Thank you!

Kadeem A

Great Staff

Rahul Bohra

I have been going to this location for all my needs since l came to Canada. Really, everyone there is competent, efficient, well-informed, courteous and have had a flawless impression on me of "Nice like a Canadian" (been dealing with DMV for past 10 years, 'nuf said). Yesterday, I was working with Garrett who went above an beyond to accommodate my request. He was so efficient in dealing with government over the phone and email while I was standing there, that I had to say "you are a magician, I have not seen bureaucracy work this fast". Kudos for maintaining the standard of service with efficiency!

Justin Wong

The happiest registry of three that I visited! Not only is this the happiest, it is also the best and most helpful registry in Calgary of the three I've been to. Highly recommended as first option.

Royal Enfield Girl Nicole

Very busy and slow.

Reid Munro

Polite, fast. Will back back. Missing one star because they charge a fee for credit card usage. Ticket dispenser thing is broken, you pull on one it unspools a bunch.

Beks Window

Was in and out super fast, customer service could be improved. Overall good experience and would recommend

Julia Windeler

Waited in line for 20 minutes and overheard each and every staff deal with their customers kindly, patiently, and with a smile. Great service.

Holly

Efficient and Friendly Staff.

Mackenzie Chu

They are one of the only registries open on a Sunday. The staff are very friendly and seem to actually enjoy working there. I arrived and was 5th in line but they are so efficient I waited no more than 15 minutes and was out the door in 20 mins. Thanks for the great service! It's refreshing compared to all the grumpy registries out there.

Waqar Asif

Location is convenient, staff is not.

Anthony Edwards

Was surprisingly fast despite the line up

Christina

Best Registry I have ever been. All their staffs are super nice and helpful. Also Knowledgeable and willing to help. Always patiently answering questions. You can feel they are happy and willing to help. Too bad I can only give five stars, this is ten stars service. Absolutely love coming to this registry.

Jasmin Halaba

Do not do you'r driving test here , and highly avoid RICK ( scammer) ... That guy only cares to take away you'r money , he would put some nonsense points on you'r test just to fail you... I made mistake and went there for driving test and guess what Rick failed me with 135 points... 2 days later I went to other registry and I passed with only 20 points.. Yea RICK my driving improved a lot in 48h (sarcasm)....

Derrick Woo

Not too sure why everyone has complained about the service here. I've been here twice in the last couple of months to renew my license and get it reclassified and both times the service has been great. The ladies at the front were friendly and answered any questions I had. This location is close to where I live and it's very convenient that they're open on weekends and late on Thursdays.

Meagan Filteau

Very speedy and helpful! After having trouble with a different registry not knowing the procedure to get me a Class 1 road test permit, New Urban Registry knew the exact process and provided my road test permit quickly and efficiently. Thank you!

Brendan Pyper

Could be the most frustrating place in the entire world. Complete incompetence from certain staff

Rafael Sancho

Excellent service.

Nicole Dupont

Amazing service! Staff is super nice! Welcoming environment ????

Jamie Chavira

This registry needs more profesional and prepared people, all of them, even the manager who wanted to help but at the end the system was down, there was no way to get the form printed, it was so unprofessional and unhelpful. My partner wanted to change their name there because it was convenient for us, but we definitely will go to a different registry (even if it's far away) because this one cannot take seriously their job. Hopefully in another registry won't be so uncomfortable to change a name for a person that requires it. Very poor service.

#MARVlogsOcenar (Marvelous Ocenar)

Marvelous customer service! The staff are very accommodating and friendly! Thank you very much Janet and Pablo!

Stella Santoro

Stopped by at 2 PM on a Wednesday afternoon to replace my lost/stolen IDs. Only one person was ahead of me in line (though many people came in afterwards), and even with having to retake a photograph, I was in and out of the registry within 20 minutes. Agents seemed courteous, efficient, and familiar with all the relevant protocols. Seems like a good location!

Kamal Khan

Busy but very good customer service. Opens Sundays that's a perk.

Sean Fernandes

Had gone to register my new car and Kate at the Registry was very helpful and quick as well as customer oriented, would highly recommend this Registry as the staff are courteous and very friendly.

Paul Mora

Quick, fast, convenient! Very happy I went here.

Norania Maoday

All I can say is the staff are awesome!

Raj Shenoy

I was very much delighted to experience the quality and quick service provided by Richard (the staff @ New Urban Registry) in processing my Class 7 license. He was courteous and shared quite a lot of useful and key information.

Rebecca Chery

New Urban has been excellent to deal with. When I was out of the province for school my driver's licence expired. I was able to speak to someone on the phone right away, they directed me to the online form to fill out and took my payment over the phone. They were able to process my application and send me a temporary license in less than 10 minutes! I should also mention this all happened on a Friday afternoon within minutes of them closing for the weekend. The gal I talked to on the phone was so pleasant and I felt like she was really in my corner, ready to help me solve my problems even with the clock ticking to close. New Urban went over and above my expectations!

MovieBuffReal The Second

Do not be misled by this message of the office has a new manager. These guys will win THE WORST CUSTOMER SERVICE PROVIDER AWARD OF THE CENTURY IN NORTH AMERICA soon. The only reason I went there is I was on the way home and a colleague told me to stop by and do my business there instead of driving all the way to the south. He wanted me to get it done in the day. I admit that I made a mistake. These are miserable guys that you do not want to be in their company even for 5 minutes. Inconsiderate and rude, careless and lazy are the best adjectives to describe these people. Stay away from this place and do your business somewhere else even if you have to drive for 20 min. That's what I'm goin' to do for everything I need from a registry and prevent every single person I know in this city to go there until these guys change their attitudes and become humans from what they are, which might never happen.

chrissy Ta

Garrett was amazing, efficient and funny.. which helps when you are at the registry! He’s the best and he the made the experience enjoyable and I appreciate that. No one better be mean to him!!!

Monika Souryaphanh

Had a great experience thanks to Garrett! He’s so lovely and friendly - very helpful, quick and so efficient too! Thanks Garrett, will definitely be coming back to this registry!

Crystal Johnson

This business is closed

Mark Johnson

AVOID. Wasted my lunch hour there trying to get a plate for my new trailer. Lowe's gave me a "Certificate of Origin for a Vehicle" On the back, it clearly states "transfer of the vehicle described" but they were too stupid to recognize this as a bill of sale. I guess they are too used to seeing ones on napkins and scrawled with crayon to recognize a real one.

S H

City Centre registry advised me into non-compliance with new corp, and quoted me the most ridiculous overpriced remedy to the situation. These guys here advised me not how wrong my circumstances were but also presented a cost effective solution in a pleasant manner.

Lisa Bacon

Pretty quick if you come in when its not busy. Line gets long throughout the day so come early. They need more staff at front. There were way more than two booths but only two staff!

My Linh

Friendly staff. Quick service.

Santiago Alvarez

Most agents are very pleasant :-)

Rien Rini

I have read some reviews about how awful and horrible service in this registry. It was quite scary to visit this registry. But apparently it wasn’t in my experience. I went for my road test on Sunday, it was quiet, l got helped really fast and so friendly. As well as my sister in law's experience was as great as mine. I like the place, tidy, a lot of space and open. The employee are friendly and helpful. Try to go on Sunday, you might get better service like us. The road test was fun, challenging, and easy. it was around 20 minutes on the road. If you feel confident with your driving skill and have a lot of practice, you won’t need to worry to go to any registry.

Erika Lewynsky

Fastest registry experience ever

Ashkan Refaei

Nice and helpful staff specially Richard Definitely recommend this location.

Wael Al-Akhali

If you are an immigrant or a temporary resident DO NOT use this office for anything related to your documents, all their photos are rejected guaranteed by gov. Do not trust any of their staff no matter what they tell you or assure you. They do not know what they are doing and can get your applications delayed for months by gov because of something you got from this office. Get your ID's health cards business registration and photos taken elsewhere do not be fooled by the friendly staff they are simply incompetent. They will SCAM you for your money I will file a complaint on BBB about their incompetence too

Jesse Corbel

This is my favourite registry! As far as I know, it opened up a year ago, but they have a lot of registers for customer service. There wasn't a line when I went and I was in and out in 15 minutes. The staff was very helpful and I was treated very respectfully. The next time that I have to go to the Registry, I'll go here!

Rae Cardiff

Went there for Notary services. It was fast, efficient, friendly and competitively priced. This more than met my needs and I would use them again without any hesitation.

Brian Blackburn

Beth & Ashley were wonderful when I went in to get an Alberta drivers licence ,,, they answered all my questions and walked me through the process with a smile; I really appreciated their help!! Mohammed was my examiner and he was great!

Quan Ly

Not sure who manages this place but it's run very poorly and staff are extremely inefficient. Don't expect to be in and out in 10-20 minutes when you come here.

Jeff Brown

Front service desk staff was very in unfriendly. I know we all have are days but anything I asked them just seemed to be off bother to them.

Morgan P

My partner and I went in to get him an ID card. He presented a number of identification including a birth certificate, utility bill and Alberta health card and we were turned away because he did not have “photo ID”. According to the Alberta website, an Alberta resident can get an ID with only a birth certificate and a piece of mail (which I have done before). The registry employee then searched around for a small piece of paper and told us to call the “Alberta Health Services ID Program”. This program is for homeless and at-risk residence of Alberta. While this program is great, we are not in need of this program and feel that the employee was discriminatory because we had bags as I just came from school and my partner had just come from work. When I asked why it didn’t say on the website that you NEEDED photo ID to get an Alberta ID card, she did not give us an answer and turned us away. (We both have obtained ID’s in the past without photo identification in the past.) We are incredibly disappointed with the close-mindedness of the employee, the inconsistency present online vs. In person, and the fact she didn’t ask any questions or seem interested in trying to help us.

Stephen Rothwell

Never open. Have been to this location three times and it has been sporadically closed with a note on the window.

Kayla Craig

Phoned to ask a couple questions and was told to come in and talk in person. Resulted in an hour and a half wait that lead to the representative telling me I should have called in. Zero communication amongst staff.

Heather Strandquist

The service at this Registry received was absolutely unacceptable. We came in with a complete bill of sale, including a completed and signed registration from the previous owner and up to date insurance pink slips. The lady we dealt with was incredibly rude, spoke down to us, and seemed to find every excuse not to help us. We left and went to the registry in our home town instead (we were just trying to get this errand off our list on our way home from work) and guess what? We had no issues AT ALL. The registry in our home town looked over our paper work carefully and she said there was no issue with any of it and it was up to par with original signatures, dates, and insurance paperwork etc. Needless to say, I will never use New Urban Registry again, nor will I ever recommend it to anyone.

Rahele Movahedi Saber

The worst service ever! So rude agents. First question is okay but second question you will get "rolling eyes " and lots of body gesture!!

Shabih ul Hasnain

The service was very nice, infact Mr. Wilson explained each and everything and details that were required in a very soft tone without any rush. I would surely recommend this place to anyone requiring registry services in Calgary. Further to note that these folks are lot less expensive as compared to other registries.

No U

Too slow

Rushda Rubaia

I had to call the registry from out of province for help. Chad helped me through every step of form F and was very patient. I appreciate his support. Great customer service.

Janice Lee

Service is quite slow as it is busy, and some of the staff seem very confused and misinformed about the services they provide.

Robert Gagnon

The staff were very friendly and helpful.

Ms. Z

Amazing customer experience. Went in to change my information on drivers license Joanna was fantastic. Not only she changed the information only but also took it an extra mile by providing me with my car registration with new information which I would have never thought of in million years. Furthermore, Feben was fantastic and helped me out to get my Alberta health card with my new info ad with my ATB banking services. I would highly recommend this registry for their friendly, effective and efficient service!!!!

Bhawanpreet Kaur

I was there today at 3:05 . First of all I waited a lot since they assist me at 3:50. And there were two ladies one of them was assisting me about my query but she was extremely rude while she was unable to understand what exactly I want . Second thing she called her college and talked with her in her language that supposed to be an extremely rude gesture while I was feeling she is talking about me because she was so rude at the first sentence. Then she told me to wait until her college will assist me. She came she had the same gesture no one from them was able to make me understand what I was looking for. I hate this place from now . They should hire new and professional people not like those ladies and just ruine your whole day.

song huang

Really horrible place. We came from other province and change to local driving licences. The officer can’t read the amendment of our lease agreement and forced us to contact lease agent to issue a new one over Saturday morning. And marriage is not a certificate that I and my wife are living together.

Christian Doehring

Service staff very unfriendly, talking to customers in a very accusing way when a document is missing. I don't mind coming back if I forgot something, but not when I'm treated like a problem rather than a customer. Taking my business to a different location now.

Mark Janzen

Competent, professional service. They were recommended by my accountant for registering my business.

Leidy Mendez

This registry is the best. The staff is friendly, fast and helpful. I highly recommend it.

Lily Huang

Went in for my class 5b road test; got 30 points overall but was failed for turning into the wrong lane on a left turn (which could have easily been 10 points like it said on the sheet.) The instructor told me to come in for another test in a day or two.....if I wasn't qualified to drive on the road now, I sure will be 24 hours later. Went in the next morning (less than 24 hours from my last test) and took it again, and I passed. Yes, my driving improved so much in less than 24 hours.

VIPUL JASANI

Very convenient location with parking. Staff are very friendly and professional. I had given calls couple of times for information and they attended calls immediately and given required information. During my personal visit also, turnaround time is very quick as they have large team of staff to serve clients. They provide wide range of registery service and very convenient location in beltline near midtown coop. Will visit again for my future registry services.

Sydney Schwartz

Terrific service and close to downtown. Staff are friendly and wait time is short. There is free parking out front. I go to New Urban Registry for a variety of services, including pulling titles. Reliable and friendly people, and convenient hours. :)

Vanessa Adell

I had a good experience in this place, very surprised with the reviews... I was not doing documents with them, I was helping friends, and they knew about everything and were friendly!

Alexander Lynn

Awesome experience, I am new to the country and one of the lovely girls working there made my life easy and painless. Will be back when I register my first car :)

B. Valentina

I was putting off getting my license renewed since I arrived in AB, but I was pleasantly surprised about how easy it turned out to be. I was only 4 min waiting in line, and then had Garret taking care of me. Super efficient, friendly, and helpful!! And I was able to get my health card done as well. Both items were completed successfully within 15 min total. I definitely recommend New Urban Registry!

Wissam Al Massri

Kate helped me in doing my vision test for my class 5- non GDL licence. She was extremely professional, knowledgeable and helpful. I totally recommend this registry to others and I am confident that all the staff at this registry, especially Katie are doing great work.

Xin Wang

All of the staff I worked with so far are very polite and helpful!

Brad Randall

Quick and painless...just make sure you have all required documents.

Smart Link

The best registry office in Calgary ! Great stuff and will assist in the most complicated situation ! High five to Garrett and all the team !

Ryan Hilliker

Ample parking, staff were very polite, prompt and quick. They even provided a nice little holder for my registration. I recommend going to a New Urban registry next time you need to.

Sampada

Excellent service. The staff here is very polite and efficient.

James Dhillon

Never had an issue here. Using them for a few years now. Thanks everyone!

William Robert

Came in to renew my registration and I've never had such a great and quick experience at a registry in my 23 years in Alberta. Garret was so organized and nice and so amazingly efficient. I read a bunch of reviews and looks like he's the epitome of customer service at new Urban registry. Keep it up and give this guy a raise!

Kitty Louie

It is nice to pick up the phone and ask for specific details. For the corporate registry, we can do it through emails and is hassle free.

James Windsor

Says they are open till 4pm on Sundays but I arrived at 3:53 to a locked door and lights already off! Why post hours of operation if you aren't going to be open during the hours posted

Brittany Beingessner

I've had now two separate and poor interactions with this organization. They have failed to communicate all of the necessary components for pick up of different registrations and as a result I have had to make multiple trips and leave work to accomplish very basic tasks. I was advised over the phone that I would be able to pick up a marriage certificate and I left work to do this as I had time sensitive forms to complete and after leaving work and waiting to be seen I was told that only the ordering person could do that despite what I've been told on the phone 30 minutes earlier . There is inconsistent communication about requirements that vary from visit to visit and it is very frustrating. I would recommend taking your business elsewhere if there's another reasonable alternative to avoid this.

Trevor Schmidt

Great staff! Super friendly and nice. Seem to know what they are doing.

Harry Lewis

I came in yesterday not expecting my day to work out and not walk away with a drivers license. But got there and got Garret who seemed to know exactly what I needed and actually helped me very quickly. I stood in line and saw him help people the fastest and they all left smiling. thank you so much Garret

Gina Marie Thornton

I recently visited new urban registry to renew my license. I had an exceptional experience - the staff were extremely helpful and efficient and my request was processed very quickly - I would highly recommend this registry to any individual that requires this service or something similar. And, they have some small toys that were great for keeping my 2 year old occupied!

Aisling Tomei

I love the location of this registry because it’s in the downtown core and there’s free parking but above and beyond that the service is always incredibly efficient and the staff are always so friendly!

Stoov Stoovola

Great staff, awesome location!

Davin Heikkinen

We use this registry consistently for our clients who buy new and pre-owned vehicles - always friendly and efficient!

Aly Gilani

Went in there today and saw Garrett, he was knowledgeable, friendly, and efficient. Don't think I've ever been into such a busy registry and out so quickly! What a great experience! Will absolutely be back!

Micky Harries

What a great place to go. The staff are very pleasant, well organized and helpful. Services I used was car registration and pass port photos. Thank you kindly..

Mike Peters

Horrible service and even worse staff. I waited for an hour while they called numbers. apparently if you don't answer them within 3 seconds they move on to the next person. I took 3 different numbers and waited for them to call me. Each time I was skipped or they didn't call out the number loud enough. They told me they called them out but I didn't hear them from 10 feet away. When I talked to the staff they told me to take another number. I walked out of there without even getting my Company registration and went elsewhere

Tara Brand

My husband went to re-register our car. We had registered it for 6 months so it should have needed to be registered again. The woman told him it was fine until 2022, but then took the registration certificate from him and refused to give it back, without an explanation as to why. My husband is not originally from Canada so he didn’t realize that we legally need that paper. He had to wait in line again and practically force her to give it back. If the car is fine until 2022 then why would you take the legally required registration certificate away?

Smooki C

The BEST services in town!! I have been with them over past 10 years and they are superb, so knowledgeable and efficient, especially Maria and Kyle, so helpful that beyond expectations, strongly recommended!!!!

Elric Nielsen

Went in on a Thursday at 12:45. 4 staff working at front, only 2 had customers, so no lineup whatsoever. Service was fast and friendly.

Subash Upadhyay

I lost my license and needed help getting it back, all while i was attending school in Saskatoon. I was fortunate enough to land Kate Schumann on the phone at New urban registries. Kate went out of her way you help me and get things straighten out. Answered plenty of emails back and forth until the the job was done. She is a rare breed in an industry where customer service is overlooked. Thank you guys so much for helping me. Also a thank you chad and Kyle as well.

Sean

Fast and no problems. Went at 5pm and took all of 15 minutes to do a change of address.

Jackson Brightside

I had a great experience here! The staff was wonderful and I even left with a smile (when does that ever happen when you go to a registry??). I was greeted within seconds of walking in the door and was finished my service within ten minutes. I'll definitely be going back and will recommend to my friends too!

Kevin OKeeffe

Excellent service Fast efficient and friendly staff No long lines I will always go here I could not have been happier to do business here

Ryan Jacob

Horrible Service. I had my vehicle registration address changed on December 15 to get residential parking permit. They changed the address on the piece of paper but not on the system. hence, I have been getting tickets from CPA and being directed to my old address. If they changed the address to the new one, I would have corrected my error and would have paid my tickets. The Management does not even want to cover the charges and they just gave me a letter.Irresponsible people.

Bryan

THANKS CHAD FOR WASTING OUR TIME. Chad was condescending and rude.

Jane Daniel

I booked my road test here after a very bad experience at another registry and was pleasantly surprised to get a reminder via text on the test day. The examiner was very calm and professional, gave clear directives ahead of time and focused on my driving. The car provided for the test was nice and I enjoyed driving it. The test was also cheaper than the previous place I went to.

Kristy Weiss

I was really happy with my experience at this registry. Instead of standing in line you take a number and a seat. I noticed as well as more people started filling those seats more attendants showed up to help assist individuals that were seated. The lady that helped me sign in for my road test was kind and cheerful (I am so sorry I didn't catch her name but she was great). And did I mention this was all on a Sunday? Mohammed was the gentleman that delt with me for my drivers test. He was kind, patient, fair marker and gave some great advice. My advice for those that are looking into potentially coming to this registry for a drivers' exam is to be prepared and practice alot.

Rayanne Lee

Fast, friendly with excellent attention to detail. Every time I come in here I’m impressed again with how quickly I’m helped and how nice they are.

Melyssa Aggrey

Called to ask about replacement license from out of province as I had my wallet stolen. Kate was arrogant and refused that there was any way to issue a replacement license or even an interim, unless I was physically present to sign at a registry in Alberta. Called another registry to learn that there is a form that can be signed and sent into the registry, which is then forwarded to the government for approval to issue a new license. In a few days I'll be receiving an interim license through email. This lady was not only rude, but also ignorant. Highly recommend you go elsewhere

Richard D

These guys are pretty quick and efficient. A little pricey though.

sarah cook

I attended today for the notary service. I thought the service was excellent. The notary Janet (forgotten her last name) was wonderful. I would highly recommend coming here.

Jocelyn Rugg

Clean, efficient, and friendly. Nobody loves going to the registry, but these guys make it as pleasant as possible

Ona Buckiene

I took road test at New Urban Registry.I didn't pass road test at first time, but I want say that Mr. Mohamed (I hope I ,spelled it right) was very professional, explained mistakes very well.If you get chance take road test with this Examiner, you will be more calm, he has positive energy.I wish that all examiners would be like You.Thank You

Abdul H

They’re very strict. Instantly fails on even simplest errors (such as backing up a bit more to finish parallel parking as there was no car behind). Not sure if it only pertained to the instructor or if it’s the strict policy of the whole agency. Would not recommend.

Cj Caddy

Went in to submit my health care card application. people were very nice and no waiting.

Saju Gopinath

Excellent. The knowledge of resources here is good. We feel they are here to help

Tesfai Bairu

Went to this location to change my address and the front desk guy was disrespectful. I didn't expect at all.

Ellen Crawford-Vieira

Used their online services. My paperwork was filed within the day and they were pleasant to deal with.

Steve Grover

The best registry in Calgary to deal with. Even when they very busy their staff is efficient and professional to deal with. My only place to go for my registry needs.

Christy Delaney

I had a paperwork nightmare on my hands due to moving provinces and doing a name change all at once. I called New Urban and their staff went above and beyond to help me. I spent less than 10 minutes on the phone, had to send 2 emails and had to wait less than an hour and they had solved everything for me! Beth, Jared and Kyle, in particular, were huge helps!

M Yip

I came in to switch my Licence over and Garret helped me. He helped me out big time and went beyond to help me out! Thanks so much. Keep up the good work Garret. And from what I see everyone loves you here!

Dave Magann

The drive tester is completely unprofessional. We booked a test for my gf two weeks ahead and arrived early. He was flustered and behind, then refused to do her test, was rude, condescending and raised his voice to her. He said she was lucky he wasn't charging her money to reschedule (!?!?!) Completely unprofessional and unacceptable. More unbelievable, we can't get a refund and have to reschedule at this location. WOW. I cannot say enough about how poor this mans attitude was, the rest of the staff were apologising repeatedly for his behaviour, so apologies to the business for this review, but that particular employee needs to be let go.

Patricia Uzelac

I had an amazing experience, I needed my daughters' birth certificate, I arrived at 7:30pm and there were about 3 employees and no line up. I was served quickly and promptly. I was given a call two days later when my documents arrived for pick up, I was happy to find out that they were open on Saturdays. Once again I found it well staffed and did not have to wait in line. Once again I was provided with good customer service. I will use them again and highly recommend this registry.

Zeshan Zaidi

Staff is very helpful, this is the 2nd time I have called for an inquiry and have got absolutely very good response.

Kevin C Leung

As a new resident of Alberta and Calgary, I visited the NU Registry to do my health cards and do my class 7 learner test. The place is very busy for sure (not Monday afternoons though) but the staff are very helpful and provide all the information you require, and preparing my documents and my learner tests were very smooth and no hiccups. Certainly recommend this registry to anyone.

Matt Thibault

Unbelievably pleasant experience. I came to New Urban Registry to have a vehicle registered that was purchased private sale and had no issues with any of the documentation I provided. The process was smooth and quick and the staff member was very pleasant. I came here after attempting to register the same vehicle at The Licensing Company in Bow Valley Square, if you are debating which registry to go to based on location make the trip to New Urban Registry you will thank yourself in the long run as you won't leave frustrated

Skyler Rose

DO NOT USE THIS REGISTRY!!! I was here taking my class 6 test the other day, when the registry was slow. The clerks at the counter must have forgotten I was there, because I heard some things that I definitely wasnt supposed to. Two of the girls started out by complaining about how much they hate their jobs and the people they have to deal with. Then one clerk went on to describe how she gets back at people who are rude to her. She said that when people pay with cash she short changes them, or when someone comes in to pay a lot of fines with cash SHE TELLS THEM THEY HAVE MORE FINES THAN THEY ACTUALLY DO, THEN POCKETS THE DIFFERENCE. I have been in contact with the authorities to see what can be done about this, because it is illegal. We are supposed to be able to trust these people with our very sensitive information, not expect to be stolen from. Absolutely infuriating. I will never ever be back

Adam Ibraham

I am changing my comment as I got an email from the manager and she made it up for me, thanks Beth

Lavinia Martin

Due to last minute Business Demands we had to update our Corporate Registry information and our Annual Return. All on a Sunday afternoon ! I was on the west coast so had to do it all via phone and email. Thankfully I spoke to Beth (manager) who provided excellent service and a very good response time by email. Very well organised system. The website is a bit odd though. It jumps all over the place while you are navigating through looking for information.

Hugh Morrow

Helpful, quick friendly service - so glad they were open till 8, was able to get registered and driving.

Dean Uzoma

The fastest service I’ve received lately! Chadd attended to me, and he was very polite, and issued me with my car registration even before he was done spelling out his name for me. Literally. Excellent! Glad to know one can still get good service even on a Sunday!

J L

Took a bit slow (or a lot), staffs were kind.

Sreekant Menon

Due to the virus situation me and my wife have been laid off and also I just underwent a major surgery due to which I am bed ridden. My wife called this registry and asked them if she could have my address change done on my ID to apply for financial aid during this tough time , we need the aid badly but there is no way I can make it to registry, even after making the request they completely ignored our request and said that I have to be there. This is the most uncompassionate behaviour I have faced and also it being during the time when almost everyone needs financial aid. I know your employees are working and they are not going through what majority of us are, show some passion towards people since you are there to help out citizens instead of tormenting them. Don't just do your job to make money instead utilize it as a tool to make people lives easier

Lutfi Cildir

I went there at 5 pm for knowledge test wait more than 30 minutes then they said that I need to come earlier.

Julius Frani

Very accommodating, friendly people. Service oriented ????????????????

Mike Niosi

I drove in from out of town because they are “open” until 8pm. I even called to confirm that they were in fact open until 8. However they don’t offer any knowledge testing after 5pm. This would have been really nice to know to avoid wasting my night and disappointing my kid who was planning on writing his learner’s test.

Sherry Thompson

Avoid this place at ALL costs. They are very incompetent at doing very basic tasks. Went to get my new vehicle registration... a couple days later they said I had to come back because they gave me the wrong form. So I went ALL the way back only for another call a week later. I need to go back because they didn't get me to sign the right form...Like WTF. Go back 3 TIMES for something as simple as a registration. Find out who is making these errors and PLEASE fire them. And NO I'm not coming back. I'll go somewhere else. So you can refund me.

Brady olsen

The manager didn't even know how to handle our vehicle registration and we had to wait 45 minutes for them to wait on hold to ask someone from the AB government what to do. They ignored our questions amd comments. I have never had an issue at other registries. I would recommend going elsewhere.

Terry Copland

Quick and friendly service, staff were very knowledgeable.

Cheeks Onatopp

The staff are very rude and demeaning towards everyone. I have always had poor service while I am there and everyone has complained about this location. They are very arrogant and self centered. I hope the issue gets rectified immediately. Poor service I feel the agents need to be taught better customer service. Horrible.

Taylor Jackson

They were NOT open on Sunday despite their hours online and posted on their door saying they were open from 12-4pm on Sunday. In response to the reply to the owner: It was posted on their website on the office hours page. Suggest double checking their webpage for closures even if google says they are open to avoid the mistake I made. Other than that it was great service the next day when I went in and the line was quick

Alycia Herlein

Super fast and efficient service. Lady beside me seems to have also gotten quality service, took longer but seems worth it to her. Staff was pleasant. Just bring a debit card! 3% credit card fee

Conrad

It's a registry. Downtown, without lines. That's big for me.

Danny Afgan

Avoid Mohammad, the road test examiner, he is bad mannered, incompetent, dishonest, and he will confuse you as he is not good with giving directions. He also works at Marda Loop and Macleod Trail registries so please AVOID - emphatically.

Alissa Fahrner

Fast and friendly!

A. G.

Lots of parking, clean and modern space with lots of seating and quick and helpful staff! The last registry I went to was a nightmare so this was a pleasant change. :)

Kyle Ly

Kate was really nice and useful shes pre sick

Vishal George

We had a lovely experience at this registry! Janet, Garrett and Kate (I hope I got the name right, she had a pink hair streak) helped us with all queries. I would recommend this registry without a doubt. Keep up the good work guys and Thank you!!

Calgary Cannabis Society (CCS)

I absolutely love this place. I have never had to deal rude staff member. The service is always quick and painless.

Mohadeseh Moghadasi

Worst Registry I have ever been to, First, When i was about to get my Alberta ID, the staff made me bring me several documents after several time of going there as a proof for my Alberta Address, Second, I applied for my class 7 driving License and didn’t get my ID card after 2 month and when I came back from vacation, I had pay a charge of 22$, because no one told me that i had to come back if my ID had not been recievd within 21 days after applying, and NOW I just realized that they have miss spelled my FIRST name on my ID which means i have to re-apply and spend extra money for new ID, as a student, had the worst experience with them, my pther friend who also got his Alberta ID and took his knowledge test, has the same issues with them, THEY JUST MAKE YOU SPEND EXTRA MONEY because of the mistakes they make themselves like my FIRST NAME miss spelling on my ID. Instead of Mohadaseh, they put MohadaseSH, like putinga an extra S, God knows if they have made the same mistake on my Alberta ID before taking my driver’s knowledge test, like they literally just had to look at my passport and study permit, I seriously don’t know who could make such a mistake Also, I went to renew my Alberta Health ID there and the staff gave me the wrong form. After two week they called me and told me to go there and fill the right form, Just couldn’t get any medical services because again, FOR STAFF MISTAKES

Kachi K.

I was there to get my Health card and Drivers license and had the intention of being attended to by Garrett after reading his positive reviews online. But he wasn't as welcoming as was painted online and wanted me to go back to the queue after I had already stayed patiently on the queue for more than 25mins and it had gotten to my turn. This almost dampened my spirit and would have negatively affected my knowledge test if another colleague of his had not stepped in. Guess he didn't like my face. I was finally attended to by Pablo. A wonderful guy and a true definition of what an excellent customer service personnel should be. Got me sorted in no time and I left happier than I came. Thanks Pablo for all you did. God Bless You

Anna Steen

One word: Garrett. I've been dealing with an issue that has brought me in a few times now with no results and dealing with this gentleman was such a pleasent surprise after the first time I was in. The man before me couldn't figure something out so he literally got up from behind the desk and walked out to help him. His positive attitude, and willingness to go out of his way to help doesn't go unnoticed. He has such an entrepreneurial spirit and really owns what he is doing. If I could give more then 5 stars I would because he really is just that great. Keep doing what you do Garrett, you are bringing smiles to the faces of many Calgarians!

SSOHAL S

Waste of time, just drive to a different registry.

Omer Hussain

Worst service ever. They provide you with deceiving information and dont back what their employees stated.

crystal crystal

They are awesome!

pranav singh chadha

Took my Class 5 road test here with a gentleman named Mohammed and passed after a horrible experience at another registry . Good location for the test .Nice car provided. It is also cheaper than the other registrys all over . Checked prices around 4 - 5 other registrys and found it the cheapest.

Mike Berlin

Staff were not friendly or very polite. I completely understand they are accustomed to dealing with people who are upset about complex documentation requirements, outstanding fees and penalties that need to be paid by customers to complete their transactions, etc. A little friendly interaction would go a long way for making it a happier environment. They also charge a 3% fee for credit card payment - everywhere else in the private business in Canada this is prohibited by VISA, Mastercard, and American Express. This registry is privately owned, though it does process government payments. When I asked the employee about this practice, she said they're allowed to charge but couldn't provide any evidence or direct me to information about why they're exempt from this limitation that every other business has.

Enea Halili

DO NOT take any road test with Rick. First of all he was 20 minutes late while I was 15 min early and lied about the start time on my exam sheet. He takes off 10 points for going 5 under the speed limit, fails you if you go 1 over. Avoid at all costs. Very rude and unprofessional. Did not explain anything after the test. Just wants to take your money for your first attempt at advanced road test - which is why he asked me is its my first time. Acts very demeaning and as if he has all the power in your car. At the end of the test he told me to switch lanes to the right to turn into the parking lot last second while their was 2 other cars there. I didn't go as it wasn't safe. Took off 10 marks for judgement... Maybe give a heads up 1 or 2 blocks before? Just terrible do not take with him.

Aniruddha Kundu

Best registry office I have ever been in Calgary downtown. Free Car Parking, less waiting(as they have many stuff member) and specially the behavior for all the stuff there is amazing. I been to this place 6-7 time in last 2 month for various reason, every time I got Hugh help from them to fill the form and they explain each and everything properly. I will recommend this Registry office.

Myriam Foster

I went in to order a copy of my birth certificate. The gentleman who helped me was very quick, well informed, friendly and polite.

Aaron R

Rude staff, long waits, go somewhere else if they're open

She Is

Service was fast and pleasant. Beth made my transaction smooth and stress-free even tho I spent close to $500 I would highly suggest this one for any of your needs if you happen to be downtown.

Sukhman Singh

Great place with great staff!

Daniel Thompson

After having a poor experience at Mojo registry off macleod, came over here, in and out in less than 5 minutes, Customer service rep was to the point, got the work done and away you go. The way I like it. No messing around. Value each other time and no unnecessary questions just a great experience. Have definitely earned my future business.

Mia Jovic

Unfortunately received really bad service. There was a mistake made and I had to return as well and again received bad service. Unfriendly staff that was not knowledgeable in the area.

Bernice F

Most positive experience at a registry ever. Came in on a Sunday, the service was prompt and the employee who assisted me was both empathetic and efficient. Thank you to the young man with glasses for your help!

Turcotte Cocis Marie-Eve

Bonjour! I wish to mention that at this registry I have always received great service from calm, attentive and friendly staff. Today, as one of the employee, Richard, had the key in the door - it was passed the opening hours! - he kindly offered to take care of my registration renewal. Not in a rush manner, but rather with great poise. He was also assisted by a wonderful team. Thank you very much everyone for making New Urban Registry a place you want to go to when needed. Marie-Eve

Michelle

I just did my motorcycle road test and passes. I had a very calm and professional examiner. The customer service inside the registry was very efficient and fast.

Omar A.

Very quick and efficient. The line was moving very fast on a Sunday morning.

Bhavin Acharya

Great experience! I interacted with Garrett today and he addressed all my queries very efficiently.

Sampson McFerrin

Excellent service! I was more than pleased with their openness and patience. I would highly recommend them for any services, especially in road testing due to their fair evaluation and kindness.

Cam L

Called last week to switch over my licence and explained my situation. I got very direct answers on exactly what I needed. Thank you Pablo for helping me get my time added to my file, and thanks Garett for getting everything else done for me while always seeming to alwayd be multitasking! New Urban Registry knows what they are doing! Highly recommend! Get Garett if you can; these reviews don't lie about him <3 Keep it up dude!

Bergis M

I found the staff to be very pleasant. They were patient with my questions and were very knowledgeable. I didn't have to wait in line. Definitely one of my preferred registries to go to!

Sean Taylor

It was so busy today! They did not have enough staff what so ever which was disgusting on the owners fault. But 3 out of the 4 people were so fast and efficient. Garret in particular! We waited 40 minutes before we got to the counter and he apologized as soon as we got up to him; he explained they were short staffed and that they were doing their best! We renewed our drivers licenses and he did both so fast and made us laugh. Not even lying he renewed both mine and my girlfriends license in less than 5 minutes. We stayed an extra 10 minutes just watching and he was impressively fast and nice helping others and answering the phones! Go here and hopefully you get him. Thanks Garret

Danish Shah

I took my class 5 advanced road test in this registry and passed. The examiner was good and I felt comfortable with him. His directions were easy to follow and he didn't make me nervous. I would definitely recommend this registry. Few tips: Keep the same lane in dual lane left turn. Keep an keen eye on uncontrolled intersections as it is easy to see it if you are being careful. No rolling stops. Practise parallel parking while also looking behind , hill parking and angle parking. Don't be agressive in driving. Check for pedestrian crosswalks. After stopping for crosswalk, slowly creep forward to see if it's safe to enter the intersection. No lane change inside intersection. Be consistent with shoulder checks.

Wally D

If you live in or close to Downtown Calgary come here, excellent service and well attended by the staff. Came from BC needed to get paper work done for a car, I purchase here for work. I was in and out feeling great, the gentlemen helping me did everything, it was painless.

Sohum Prashar

Great service super helpful and quick!

anahita sabzmeydani

Fast service, great attitude, very helpful staffs. I totally recommend Garret, his energy is contagious. He definitely deserves more than 5 stars.

Derek Calgary

Me and my girlfriend came in last night and Garrett helped us! He was super fast, and great and funny. Definitely seem to know what he was doing! We will definitely come here from now on and only see him. Keep up the good work Garrett.

Kani Cassama

Going to the registry is equivalent to going to the dentist, do you want to go go? No. Do you have to go? Yes. Often times, one goes to the registry to find themselves waiting in line for what feels like an eternity, only to come to the counter and realize you don't have the correct documents. It is a proper headache. So why am I writing a five star review today? Because of Garrett. He is the epitome of an incredible employee working in a customer service environment. Fast, energetic and all the while pleasant.

L P

Very slow service. Only 2 people serving customers, very slowly, meandering around chatting and laughing with each other while there is a long lineup waiting. Another 4 people "working" there but not opening up another till for all of us waiting. Also the most expensive fees in town.

Claudia Wong

Richa was very helpful with renewing and replacing multiple docs. Clean, organized, efficient registry. As an improvement, it would be great to have a list of services/price board, so customers can easily find this information while waiting in line.

FILIP STANOJEVIC

Every time I visit this place nothing gets done. By far worst registry on DT area.

john doe

perfect service ever.

Suzanne Donato

Service is great! Shout out to Richard who went above and beyond despite how busy it was.

Fahad Muhammad

Very professional and cooperative staff.

Cary Bai

That's not a free parking. That's a dangerous parking place. If you parking there, please be careful, don't leave the mall. Last time I got a $75 ticket for a only 5 min delivery.

Emma Gracia

Horrible service

Robert Logan

Renewed my driver's licence. Fast, courteous and accurate. Will be back.

Conrad Kopf

This registry is located close to where I live, and open on Saturdays, making it very convenient...however, the staff are incredibly rude (particularly the Caucasian woman with the head wrap). I normally have a lot of patience for people working in the service industry, but this woman spoke down to clients that were ahead of me in the queue, and when I finally had the incredible honour of approaching her counter, I was spoken to like a child. One of the worst customer service experiences I have had the displeasure of observing and taking part in. I ended up driving down to Shawnessy (they are also open on Saturday) to get done what I needed to do (much better service there, and well worth the drive). tl;dr, 0/10 would not recommend.

王清江

I was there today, I find very friendly staff and very efficient services. I recommend everyone to go there.

Zee

Very professional and quick service. I was very impressed on the customer service I received. Nowadays that's what counts. I would recommend this registry to everyone I know!

Allister Paterson

10 minutes to change address on our driver's licenses, car registration, and Alberta Health care cards. Fantastic, helpful service. Not the experience we have come to expect dealing with Government related services. Take your proper documents and the rest is easy. Great service Pablo.

Amir Elemo

Good service

gcomgnet vbreport

New Urban registry has reallly nice service and the staffs are friendly and ready to give a great service all the time. The superviser, Kan was helpful for everything or problem for ppl to come on service and she was so friendly...i was so happy that I picked the right place to done my driver license stuff here., the service was fast and right on time. They gave me such a wonderful service and suggestion about my question things.

Caio Perez

I was helped by Garrett and the experience couldn’t be better! He was very helpful and took his time to explain my wife and I everything that was going on!

Paula Turcotte

This was one of the nicest customer service experiences I have recently had. Everyone was polite, friendly, and very efficient at their jobs. The man who helped me carefully and thoroughly explained all of my options and didn't make me feel rushed. I will definitely come back here next time I have registry needs.

ali bark

Great service and fast . Kate help to revive my company and file my annual returns with in 10 minutes.

Cori Timmerman

from now on I will walk past this registry to go to another one.

Kevin Wong

Number system for line up, can sit down while you wait for your number to be called. Quick informative staff without feeling rushed. Free parking outside too. Will come back next time I need to do my registry.

Stephanie Henderson

Unfortunately I just had a very negative experience with BETH the manager who could learn a little more about customer service.

raven sparrowhawk

Very impressed with the efficiency of my visit and the personal service I have received. Thank-you.

Siamak Goosheh

Great Staff, Not crowded. Recommended

Steven Nich

Very fast and friendly service!

Mon J.

I definitely come back later. The staff who gives me help was really helpful and doing fast. The space is clean and modern with many seating.

Sammi Tran

The middle east young dude (early 20) at the first counter was super rude. I just walk out of your store today Sunday Nov 7 for your record. I came here to do my mom ID as she just landed for her PR. Gave him her Confirmation of PR with custom officer signature on it, but he rejected to help us and stated we need to prove the bill with address on it. But the ADDRESS was stated on the PR landing document but he didn't even CHECK. This is ridiculous. Don't waste your time here. Owner of this place should have fired him.

Connor Ferster

Have been coming to New Urban Registry for years and it is my preferred registry. They actually have chairs so you don't have to stand in line. Just bring a book and wait for your number. Awesome. I have been there in long lines and short lines (just the time of day) but their staff and office make it easy, regardless. Thanks, New Urban!

Stephen Gardner

Quick, efficient, friendly.

Peter Keats

Overall good experience

Francis Valpy

I had a very obscure legal reason for not being eligible for my drivers test, that was in no way obvious. when they discovered that I was ineligible they would not work with me or offer me even a partial refund. this is a greedy unhelpful organization who doesn't deserve you business. go somewhere else.

Jeff W

I would highly recommend this registry to any individual/business seeking registry services due to the short wait times and the efficiency of the staff. I attended here one morning for a Driver's License renewal. I found the staff polite, helpful and pleasant - and most importantly - very efficient!!! They had me in and out quickly despite the large volume of customers that were ahead of me in line.The staff moved all the customers through very quickly and my wait time here was cut in half compared to other registry lineups I've waited in around the City. I have since returned to do my corporate work with them and found them to again be efficient and timely in their work. They get you in and out quickly!!! The wait times here are much shorter than other registries throughout the City that I've attended, due to the efficiency of this staff.

Jordan Payne

10/10 fantastic service. There were 6 people in front of me when j got there but it took like 20 minutes maybe? So quick. So efficient. Went through all of the prices for licence and such. Garret helped me and went through all the prices. He was also proactive and saw that my registration was expiring in November and asked if I wanted to update it. I couldn't because I didn't have my insurance but that was fine! Ill be back at the end of the month to do that. And ill be recommend this place to everyone downtown FOR SURE ???? ????

Jim Cameron

My son went here Friday to register his car. Very efficient and smooth. I’ll definitely renew my plates here in May.

Ashe Martyn

Very rude people , glad I don’t have to go to this location again

Blake Carruthers

Richard provided excellent customer service as he dealt with our inquiry in a timely and professional manner. He was very knowledgeable and helpful as he suggested the most effective way to manage our licence reprints and trade name declaration.

Tracy H

I cannot explain how happy and helpful the staff is; Especially Garret! I've been going through such a hard time and I was homeless for a short while. He pointed me to multiple agencies that could help me, and with covid it made it pretty difficult but one was able to help me get my ID and health card. When I came back he remembered me and helped me with everything. I now have my ID and Health Card! Thanks so much for all your help, and looking out for people. And thanks for treating me like a human being, other registries look at homeless in disgust, but Garret at new Urban showed so much compassion and care. Thanks so much. Please come here. You'll be lucky to get him

Claire Chen

Kate the motor vehicles supervisor is extremely helpful and got me out of a pinch in record time!! Im glad people like her are in a senior role - paperwork can really make or break a situation and she got it done fast and efficiently. 5/5 you've got my continued business!

C Wilson

I have been using New Urban Registry for several years and have always had a great experience. Their service is always top notch and they go above and beyond in what they do. I called into New Urban Registry today and talked to Beth about a unique situation. In order to give me the best answer, she asked that she look into the issue and call me back. Within 10 minutes, Beth called me back with all of the information I required. I went to the Registry later that day and everything she told me was 100% accurate and the application process was a breeze. I highly recommend New Urban Registry!!

Sam Goucher

Line moved quickly, staff all seemed experienced. Central location and one-stop shop for essential services. As far as registries go, I'm not sure you can ask for more.

Willow Creek Recycling Inc.

wonderfully service great knowledgeable people to deal with. Thanks to May

Yonas Habtu

They need more training in customer service some of the are very arrogant

Wayne K

I was in and out very quickly and the lady helping me was very nice and made it a pleasant experience.

M L

They should train better their employees. Every time you go there and speak with different person they will answer totally different to the same question.

Prem Kumar

The service is really good especially I want let you guys know that Mr.RICHARD who works as serving agent follow up and give a call ASAP when it is done

Winkie Frani

Helpful and considerate in getting my photocard ID and Alberta Health Services. Will definitely recommend it????

Leslie Fryers

Garratt served me today and he was exceptional. Thanks!

Mariana Silva

Friendly and helpful staff. Pretty efficient experience overall.

Stephanie Albrecht

Very rude and condescending service. This is a convenient location for me to go but I will never go back solely because of the awful service. I really wish I had read the reviews before I went!

Alexandra Jackson

Incredibly fast service I was in and out within 5 mins they had all staff working to assist customers over the lunch break! I took the train from bow valley and walked 3 blocks from Kirby station and made it back faster than if I had gone to the registry in bow valley!

Suzy Shi

Got all of my paper and registry done here, friendly folks who really know their stuff.

Sachin Fernando

Garrett helped me out when I came here, he was awesome and knowledgeable. I had a positive experience at this DMV

Chloe T

Staff are efficient, knowledgable and respectable. Highly recommend!

ray “rtest100” sale

just not acceptable, wont hurt to smile once in a while, and treat people with a little little courtesy and respect , i am not there to yell or scream , i am there for a business and leave you wont see me again. really stop treating people like CRAP and RUDE and inhuman, what does it cost " hello how may i help you" , not " what you want no i cant do it " , i am a customer service manager and i fired people for less i am not a teenager acting up, i am 40 years old getting lip from a 20 something lady who acts like she hates her job because people have business to conduct in a REGISTRY OFFICE not McDonalds i really hate coming to this registry office because after a visit i feel dirty and ashamed because i renewed a license, or applied for a will, and the i am better than you attitude from that lady really you not. i would rather go to harry hays and stand in line for 6 hours and talk to a nice rep there than dealing with one in the new urban registry. hell mcdonalds has better customer service.

Katarzyna Szoda vel Siuda

Lovely place and lovely people! Kate is extremely helpful and nice person, she helped me with everything that I was confused with. Highly recommended this place!!!

ulisns romanova

Great place and service!

Nicole Ryer

I had a very positive experience recently at New Urban Registry. The service was fast and friendly. I was about to change my address for license, registration and health card very quickly. I would definitely go back.

Colin Bradley

Renewed my licence here the other day and it was a seamless experience. Staff were professional. They accept credit card as payment but they have a proportional fee depending on how much you are paying. For example: if your payment is $50 or less then the fee is $2 but its $3 if you are between $50-$100 and then it increases after that.

Judith Cloutier

Best experience at a registry. Mildred, who is still learning, helped me with a couple situations she had never dealt with before and remained extremely professional. Her coworkers were also really patient with her and guided her through the process. Great team. This could have been way worst for me. Thank you.

Arthur Ng

Fast service and the staff are very knowledgeable. I had to get my car registered with a new plate and all in it took 10 minutes. Also, very friendly staff especially Beth. Will definitely come back the next time.