Reviews of AMA - Alberta Motor Association (Notary Public)

George Adimathra

Service is good; but there is room to improve. Neat and clean office. Sometimes long waiting period

Lis Marie

It's a decent AMA! The staff all seem very nice and professional and the one lady that helped me was great! She was able to help me and do it all in a timely manner! I did have to wait for 15 minutes in line because it was so busy. This AMA is smaller than a lot of the other ones I've been to as well but does have a lot of free parking spaces available which is nice!

Devin Baillie

Fast service, didn't have any line when I was there.

UVB76 -4625KHZ

Goof WIFI. In parking lot

Henry Lang

Well space, excellent service.

Ingrid Sabatier

I have always found them very helpful polite and friendly .

Jill Gillis

Terrible customer service at front counter.

Always Lion

The registry service is a governmental service so why l have to pay an AMA membership to renew my vehicle registration, it's a mafia style service

Bruce Kerr

Everything went smoothly!

Rimsan Sarvte

Awesome

A Google User

Why put a phone number to a central switchboard location, for a specific office listing? Seriously not a helpful feature.

Royal Pleco

Excellent service

Travis Field

Don't even show up to this place if you are not a current member they will refuse to accept money and absolutely will not renew your registration.

Jamie Butt

was the best place in sherwood park to do business now by far the worst. a complete change in staff and now they have Liz . she is the worst very rude and condescending she does not listen to simple requests and trysts to force her opinions on you. she is not good for your operation.

Kyle Karen

If your not going to help the line up go in a office. Starring at me doesn’t make go away! I plus note the service is nice just speed up.

sandy raval

I like their service, it was so quick, I went there and I had issue regarding my license and all so chelsey works there she helps me very nicely and she helped me very well and she solved my issue, I went couple of time registry on wyeroad and really they are useless,

Andrew Brink

My registration process was really fast and efficient, everyone inside was very nice as well

bphupka

The most unprofessional and rude service I have ever had. I waited 45 minutes, saw an employee leave a half hour early(5:30), only be told by reception to come back another time, because the one remaining employee was on the phone and wouldn't be able to help before they closed at 6. I was only there to pay for the destination wedding my friend stupidly booked through AMA, the whole process would have taken 5 minutes. Go elsewhere and save yourself the headache.

Liane Gingras

We used this office to have passport photos taken. Sent them in to have them be rejected due to a shadow!!! AMA wouldnt refund us, and we had to go elsewhere to pay again. If they are going to offer the service, atleast ensure the photos will be acceptable at the passport office!

Mrs. Adams

Slug slow service everytime...get it together AMA!

Danny Cripps

We have membership here but had to go elsewhere due to them not knowing how to process class 2 information. ???? Sad ama

Lucy Poshtar

No one was standing in line So very proficient service And answered all the questions

S Lam

(Covid-19 Year Review) The Sherwood Park location has a nice safe set up and it's very well-paced if you get there in the morning or noon, M-F. At rush hour between 1600-1800, it does get a lot busier. The layout is a circle and you would like to stop at the reception for covid questions before proceeding counterclockwise (follow markers to the line up).

Samantha Farrugia

Taylor at AMA travel is THE BEST! She is efficient, and extremely helpful with answering travel questions as well as booking big trips. Would recommend her to anyone looking to go on a vacation!!

Pong Ping

Tune up your service on the phone...I called Sherwood Park & after 10minutes I was rerouted to some other office in Alberta

Judith Wright

The staff are so friendly. And the services AMA offers make my life easier. Renewing my license, I was in and out in no time.

Tammy Derrick

I have used this location for years. I have always found them to be professional and polite. I went to ask a question about my insurance. I left saving even more. My agent looked for every discount she could find for me. Yes at times there is a line up, I equate that to the nature of the business, most registries have line ups at times.

Brendan Bass

Never had another company quote me less for insurance of any kind, been with them for almost 13 years now. I appreciate that I can make changes to my policies without an appointment and without a long wait. I suspect they do not deserve all of the 1-star reviews they have garnered, which seem to be mainly people mad at things outside of AMAs control. Also the foreign currency ATM is super neat.

Cassandra Tomas

It's so nice to go to a registry that doesn't treat you like a burden. I always have a pleasant experience with the staff when I come here. FYI if you need a notary for your paper work, the "regular" staff can do that. You can also sign up to have your licence plate automatically renewed through your membership.

Barret Privateer

AMA recently doubled my the cost of my insurance by adding several fees. I'll be switching to a new insurance company immediately. I was quoted between 4500-5000 yearly for my plan at other insurance companies, and $8400 yearly from AMA. Do not get AMA insurance unless you like paying hundreds or thousands more than you have to.

Andrea Levicki

It used to be good but in the last few months when I got every week to buy gift cards there is consistently a huge line up with very minimal staff...it is getting frustrating

Mohamed ElSalamouny

Fast service friendly staff clean environment

Ashley Skinner

I had a really good experience here today. Hubby and I had to change addresses on vehicle registration, driver's licenses, AMA membership, and health care cards as well as renew the vehicle registration. The agent was very efficient and was able to renew my driver's license early wasn't due until next year) as well as update my donor information and get hubby on the donor list. In and out with all that in under a half hour.

Edward Delmotte

Following covid protocol

Jarrod gault

Always friendly service.

Christopher Fletcher

As government offices go this is the least painful place to get your stuff done at. Very friendly.

Edwin Laarz

Always good.

Obscure Fault (Faulty)

Great! It's always really good

Nutritious 420growersyeg

Pretty helpful havnt had any issues with the customer service

Sam Domshy

Useless don't bother paying for their services.

Chad Strohschein

It is okay

Anthony Mosher

Don't waste your time if you're not an AMA member they won't serve you apparently! Even though I was able to renew my registration a month ago there with a different person...this time I waited in line for 10 minutes only to be told they won't serve me. Definitely not interested in a membership after that hassle.

keegan

my car was stranded in the middle of no where and they came to tow it in just an hour. super satisfied. the driver even offered an “xxxtra tip” very pleased. throat hurts still tho

Dylan Taylor

Came in hoping to start a new membership, but started off by saying I need to pay tickets, receptionist just said we only do that for members and basically asked me to leave. Feeling confused as to how one joins the secret ama society.

Jim Laurie

Quick service and friendly

Colette Robinson

I have never been to this office before but my husband said the customer service was excellent when he renewed his driver's license recently. I went in after work today and the service was exceptional. So kind and helpful and caring and it was sincere. No fake smiles. Also they were very diligent about sanitizing continuously and I really watch for that.

Karen Ngu

Very poor customer service

Thomas Rogers

Used their vehicle registry services countless times and recently used their Travel Advisory services to create a vacation on a budget, very happy with results. No issues and I always left with what I needed.

Colleen McDonald

AMA Sherwood Park requires more staffing. Usually only 2-3 staff on at a time. Today, Saturday afternoon only 2 staff on, we waited 80 minutes in line and there were only 7 people ahead of us when we got there.

Wes Byers

A great help, they were very knowledgeable, friendly and quick.

Jessica Fry

I'm surprised at all the negative reviews, I've had nothing but great experiences here. I won't go to any other registry!

Chris Bauer

Well protected for covid. Thanks

dennis bellanger

I’ve been with AMA for a while recently my insurance went up to $1249. For the year a little concerned I got another quote i signed up cancelled my policy with AMA in February they took March payment I phoned the woman acknowledged and told me accounts payable would but it back in my account middle of March. It was when I got angry she told me she would contact accounts payable and I would have my money immediately. Not so. by the way my new contract is $487. Per year. Still waiting for my money you took from my account I guess this is part of your bad service not impressed.

Karen Opdenkamp

Everyone here is very competent and kind. The drivers license testers are fantastic! I always find the staff helpful.

Glenn Petersen

great service

Candice

The fastest car renewal I have ever experienced

Colin de jong

This place is hit and miss - after multiple visits. there is one very unfriendly and frustrating staff person - somehow keeps their job. Even though I am a member, I avoid and go elsewhere now.

Andrew Coe

Friendly and knowledgeable staff.

Kristina Porozni

The receptionist was very quick to direct us to where we needed to go for a marriage license application. The lady helping us quickly explained how to fill out the form and how to go about changing your name if needed for newly married couples. All in all, it was a quick trip with nice people :)

Sara C

Get your sh*t together! 3 times I've had to come back to change my sons last name because they keep failing to inform us of exactly what's needed. Even though I've brought everything I had in regards to information and they seemed to have a problem with every little detail. Fair enough, I understand that these have to be exact and precise in the eyes of the government, but.....This time(3rd) something else wasn't good enough even though the same papers and documents have been shown each time I've been in there!! Now I have to replace another document which could've been replaced the same time the 1st document was requested. Get your sh*t together!!

Ludovic Levesque

The service was good, the wait time could use some help, maybe because it was on a Saturday?, well I kill the time with Pinterest.

Terry Hlewka

Always a good experience dealing here.

Cindy Conroy

We were looking to re register our vehicles. To our disbelief we are not welcome at AMA as we are not members. I would think as they are doing a service for the Province of Alberta they would accommodate Albertians trying to uphold the LAW. However we did learn where not to take our business.

Robert Bradshaw

The lady named Chelsea was very helpful and went beyond her duty to help me and my daughter it was really appreciated thank you

Ryley Kirk

The wait in line was a bit long , but what registry isn't. A lady named Liz helped me. She was so helpful. Took the time to make me feel welcome and answered all of my questions very politely. Your organization needs more people like Liz on your counter. I personally witnessed a member bully and berate one of the reps. The lady's who work there should not have to deal with bad behaviour just because the person is a member. AMA needs to start standing up for their employees and place a sign at the entrance to the building. "FOR EVERYONE'S SAFETY, WE CANNOT TOLERATE INAPPROPRIATE OR AGGRESSIVE BEHAVIOR, HARASSMENT, OR COARSE LANGUAGE. PEOPLE WHO ENGAGE IN THIS TYPE OF BEHAVIOUR WILL BE ASKED TO LEAVE".

Sean Ansell

Great customer service! I was charged for 3 road test because the website errored out. I went in the next day and the supervisor took all my info and gave me her card and told me she would update me. She called me 4 times in total and kept me updated the whole way which was awesome and after about 2 weeks i got my money back.

Eric Verbeem

We live in interesting times, hence delays. Thanks for the friendly help!

Lynn Fixsen

Very nice staff!

Mary SERRANO

too much waiting in line, staff advised clients that it usually is busy on end of months; wishing Management aims to improve service to members who pay hundreds of dollars.

Rose Molyneaux

Excellent, easy, staff know what they are doing!!

Theo McCallum

Very friendly and knowledgeable. Examiners are very helpful so be sure to ask your questions before starting your drivers exam!

Kerri Allen

This is the worst phone set up I have ever experienced!!

Lawrence Choma

Serve was slow not enough people to serve you.

Larry Peterson

No lines great service, professional friendly staff.

Dan Paquette

Have you experienced AMA?

Garret McKinney

Very helpful staff

Keri Roszko

Completely useless when it comes to service. Takes 85 hours to get a tow truck just for them not to tow the vehicle and not let me know. Ladies that work behind the desk are just as useless and would prefer not to help you but to send you away. I will not be renewing my membership

Dylan Baxy

Terrible service, rarely come on time, sometimes does not show up. Customer service is useless and no help. Basically a scam.

Trish Mitchell

I was excited about planning a trip until I talked to a person there!

Tammie Barnhart

It was a great experience

Brian McKenzie

Even though covid-19 Protocols are in place . It was a pleasant experience And the line moved very quickly

Robert Kaduk

Good service.

Neil Nicoll

Short wait time, service was excellent while I registered my vehicle

chad britch

This was one of the worst unprofessional experiences I have ever had with a registry.....I was treated like a second rate citizen and the workers talked about me behind my back in front of other customers...my wife being one of them. After going to another registry they sorted everything out and explained to me that Ama overcharged me and caused me to get a hundred dollar medical that was unnecessary which i took time off work to get...they also downclassed my drivers from a class1 to a class 5...which is now reinstated thanks to another knowledgeable registry. DO NOT WASTE YOUR TIME HERE....after this i am cancelling all AMA memberships!....Does anyone see a common problem here.......Someone leaves a review and there is an apology.......NOTHING DONE TO FIX IT....for F#$%%^ sakes even are names are attached to the reviews...figure it out....If you want to make things right use you superpowers...obviously its the blind leading the blind!....by the way your MANAGER was the one involved.

dnl machine

Went to transfer plate from one vehicle to another. Current plate expiring in 9 days. Had another plate expiring in one year on a parked car. Tried to charge me $8 on top of the Alberta $28 transfer fee. Said I could come back after my registration expired to avoid the $8 fee. Also they mentioned I cant drive my vehicle after registration expires. That was as helpful as a mouthful of sand. I went to registry on Wye, paid $28 instead. Needed a tow from Edmonton to home in Sherwood Park. I have Premium RV membership for many many years. Was told "we dont tow from residence to residence". Not sure myself and family will renew memberships.

Delsere

Renewing my registration every two years is a dreadful experience for the simple fact of having to wait in a line at AMA. Regardless of peak or non peak hours, there's only 2-3 kiosks ever open meanwhile 5 or more employees elsewhere are idle on their phones or talking to one another. I've tried coming at different times on different days and the lineup never takes less than 30 minutes just to speak to a registry agent. I'd like to see AMA either train their employees to do more tasks so that they can float between roles depending on the lineups or simply staff more employees. My experience with agents and otherwise has been good 4/5.

Brad Van Der Putten

My fiancee and I live out of town and need a marriage license. We phoned this location twice to ask if we would be able to come in seperate to fill out the paper work and sign the documents. Twice your staff assured us over the phone that is would not be an issue. We even clarified over the phone that this wasn't just for the info sheet but the actual signed document. When I drove in from out of town your staff were rude, very short with me and said that we had to come in together to sign. When I asked why I would have been told differently they ignored the question and walked away. I am extremely dissatisfied with the performance of the staff. Their lack of knowledge was a waste of my time and their attitudes were very unprofessional.

TODD MCDONALD

You have to wait extremely long times. They are always short staffed and agents continue to leave as the line gets longer.

Jana Tolmie-Thompson

I am most disappointed in your recycling day. I arrived at 1 pm to sit in line as a staff went car to car indicating that only shredder was working due to malfunctions in the others. He also indicated there were 2 other events planned in the Edmonton area. I think this was totally unacceptable and I would strongly suggest you book another day for the shredding the Park. I am sure there were well over 50 cars that were wanting to use this opportunity.

Jon Canning

So many teller desks, yet they only have 1 or 2 people serving customers while everyone twiddles their thumbs. Hard to believe this is a member-only place, I get better service at the bottle depot.

Kevin Schmidt

Hit and miss customer service.

Lori Sitko

I really like the team here. They are helpful and typically speedy with help.

Emily Walker

I made an appointment to renew my registration and was in and out of there in 10 minutes! I don’t know why more people don’t do that.

Stephen Brightwell

lol look at all these bad reviews makes sence now the experience i had last time i went hopefully tommorrow will be better or i wont be going again thats for sure

tannis methot

Was a bit of a wait but service was great answered all questions

Cassy Taylor

Hate to say it but you guys really need to work on your customer service.......

Shawn Henderson

People are great and friendly

CptGitRdun

Never had an issue here. Staff is friendly and always provide me with what I need and ask for. I continue to go here even after several years!

Alaudin Kanji

The Driver's licence renewal staff are rude and not well trained in customer service. We had to go back many times because they kept changing their mind on what documentation we needed to renew my driver's licence. Go elsewhere where they treat you with respect and show courtesy. The registry office resembles the bad rap in USA DMV offices - staff busy chit chatting, customers lining up, no respect for privacy etc I am cancelling my AMA card at the next renewal ** I am really not interested in reliving the horrible experience - SO NO I won't be calling or emailing anyone. I would suggest you get your act together - watch how your staff are dealing with people and complex situations - provide comprehensive training to all your front line staff and you will address most of what's lacking ! I just returned from getting my renewal and 2 annual returns completed at Sherwood Park Registries - what a difference ! great service and knowledgeable ladies - got all if it done in no time.

Brent Paley

fast, friendly,

Carl Peterson

Always well taken care of. Photos for licence.

Pam Keller

Was greeted by a lovely woman who referred us to Colleen (bright red hair) to inquire about travel. We told her a few places where we wanted to go and a decent budget. She looked up two places we mentioned, told us the cost and asked if we wanted to book, without even showing us pictures or offering any information about ANYTHING. We felt like peasants who couldn't afford anything after she looked extremely bored with us. Least to say, I'm not impressed with the "service" or lack of respect we were not given. I booked online, and certainly not through AMA.