My cousin had called to reserve for 8, 6 of us celebrating wedding anniversaries & 1 a birthday. She purchased gift certificates for each couple. We booked for Saturday November 6th for the prime rib special. She told them all of us would want the prime rib special. They told her no problem but that we would be seated in the bar as there was a wedding reception in the main dining room. No problem. We arrive for out 6:30 reservation. Get seated quickly. Then wait 30 min. before a waitress comes to take our drink order. We ordered drinks & our prime rib dinners at the same time. She brought the drinks, all but my water that I waited for another 15 min before she said I can't find a water bottle. Eventually I got water. Then she comes back & says they only have 2 prime rib left. So 2 of our party took those, others ordered ribs, & steak. I ordered chicken which was my original order to start with. We wait for our food. They bring out the prime rib and it's so over cooked it was hard to chew & cut. Especially when they forget to give you a steak knife. They bring out the rest of the food, all but mine. A few minutes go by and the waitress comes back to the table to tell me she forgot to put my order in. So by the time I got my food everyone else was more then half way done their meal. They did present us with homemade donut holes, 2 each, overcooked, with a Carmel sauce, 1 little container for 8 people. It was presented nicely with Happy Anniversary & Happy Birthday written in chocolate sauce on the platter. We traveled 4 1/2 hours for this anniversary dinner. What a let down. In the end, after my cousin insisted they do something, they took the prime rib & my chicken dinner off the bill as well as all the drinks. The waitress was very polite and told us that they were so busy cause they had a reception also that night. Honestly that's not our problem. That would have been booked months ago. It was poor lack of planning for staff to cover both dining areas. Management not on site either that night. Staff hung out to dry and take the brunt of management's poor job. Doubt I will be back.