I had my wedding on the SS Sicamous on Sept 3rd 2016. Jesse was my contact for the majority of the planning process and she was easy to work with and accommodating. Unfortunately, I cannot say the same about the staff members who were working during our wedding reception. The security guard (who worked for the ship) thought it was a good idea to interrupt the groom as he sat down to eat his dinner to get the liquor license out of the car. In addition to that, he didn't even wait at the door for him (since it was a private function the doors of the ship automatically lock when closed to keep the public from entering) so Eric was locked out of his own wedding for about a half an hour. That resulted in Eric completely missing his dinner and going hungry on his wedding day. I later learned the liquor license was supposed to be posted the day before while we were decorating, and the ship staff "forgot" to post it. We were also late on our speeches because of this delay, resulting in the entire night being an hour behind schedule. Also the staff member (not security guard) shut the entire party down at 11:30 even though we were supposed to be allowed to have liquor going till 12 and we paid to have the ship till 1am (as long as the music wasn't too loud). Since the Security Guard made the entire event an hour behind, I was very upset that now the ship worker wanted to shut down the party an hour and a half prior to the agreed upon time. We turned the music down so that we could continue to dance and clean till one in the morning. She made me announce last call at 11:15 (which was fine) but when people promptly went to get their last call beverage the bar tender had already been told to stop serving drinks by the ship worker. I am assuming she has no idea what "last call" means... I couldn't believe the ship worker decided she wanted EVERYTHING shut down by 11:30pm (did she just want to go home?) and completely tarnished the end of our night. From the beginning of our reception to the end, the staff at the ship stressed us (and our families) out and had zero empathy. It was unfortunate because Jesse had done such a great job helping us out for the past year. I was excited to give great reviews about the ship since I thought it was so beautiful, and the beach ceremony was amazing, but now I cannot do that. Our caterer (Okanagan Vintage Catering - Ken)and Photo Booth (Okanagan Photobooth) completely made up for the ships workers, I will give them good reviews, and I would recommend them. I am writing this for future brides and grooms looking to have their weddings at the SS Sicamous. Do not let the ship workers push you around, it is your night and you deserve AT LEAST what you paid for and signed for in the contract...
NOTICE IN THE RESPONSE: denying the truth is not helpful for future brides. I am 100% sure the staff ended alcohol service at 11:15 instead of midnight because everyone was gone by midnight. I apologise your staff are clearly lying to cover their own butts. It makes it hard for you to know when you need to re-train your staff. I spoke with the bar tender THAT NIGHT and she informed me she would have been happy to serve till midnight but your workers told her to stop a half hour before that. Also, saying the doorbell rang when Eric went out and came back in - and that someone would have heard is frankly ignorant. Do you really think anyone at a wedding would be listening in for a doorbell? With 100 people talking amongst themselves there would be no way that would happen! I am shocked that your response was just to deny everything. Even more reason not to have your wedding here, they cannot even be honest about their own actions. As a marketing professional I feel strongly that customer service is important, and I can say this is some terrible customer service. Jesse, I thought you were better than the response you gave.