TL/DR: Great sales, go elsewhere for parts or service unless you're willing to wait multiple weeks.
Roch is a great owner/salesman but his parts department lack the same initiative.
Although some try, most are just previous cashiers and tend to have a difficult time getting the hang of things. Parts are also rarely in stock, even for common machines and you're stuck waiting at least a week, which means down time.
Stogan's Powersports in Grand Prairie Alberta is able to mitigate this by keeping an extremely large selection of parts on hand so that you rarely have to order anything, even for machines up to 20 years old.
In the old building it was understandable because of its space limitations but his new building has ample room.
The main reason this business is successful is because it is the only dealer around and he has the monopoly. If someone were to open another in North Bay, he would go under within 2 years.
They have to sort they're parts and service out, there's absolutely no reason someone should have to wait 1+ weeks for parts on a 20k+ machine. Most are from out of town and break down on the trail and are left ending they're trip early since they can't repair they're machine.
Instead of forcing you to pay a restocking fee if you cancel an order, they should add it into their inventory, because you never know when the next person will need it, and now they wouldn't have to wait a few weeks, potentially ending they're season.