Reviews of U-Haul Moving & Storage of Saskatoon (Moving Company)

Harry R

Was charged an extra day, even though the truck I rented was returned on time. Do not rent from this location if you can help it

Paulina Iwanowa

My boyfriend and I rented a U-Haul truck to make switching our apartments easier and down to a single trip. When we arrived to pick up our rental, we stood in line for about a half hour despite being the next customers to be assisted. A disgruntled woman in front of us was having issues picking up her U-Haul truck, and it did not seem like the company was overly concerned or interested in resolving her issue. There was only one employee staffed, and a second employee was in-training. We noticed that the trainee was not paying attention to his superior, and seemed much more interested in his phone rather than his work. Regardless, when it was our turn to acquire our vehicle, we were greeted by a friendly employee and our pick-up went rather smoothly. However, we paid an additional fee to rent blankets and a dolly in order to make the move easier. The employee instructed the trainee to obtain the items and place them into the rental truck before we depart. Unfortunately, we were surprised to find that the dolly and blankets were missing when we arrived at our destination. We called the location and were offered a refund, as there was nothing much else they could do. This mistake significantly made our moving day much more difficult and exhausting. I guess that's what happens when your trainee is too busy texting on the job. The vehicle itself was clean and seemed well-maintained. The final price was reasonable, but we remained within Saskatoon the entire day. I'm not sure how costly it is to move outside city limits, or to a destination that's more remote. We'd likely rent from another company next time we plan on moving. Unfortunately, U-Haul didn't leave us with a lasting first impression.

Garth W

Staff were super helpful and friendly. There was a minor issue with my reservation, but the staff quickly fixed it and explained why it changed (the website shows American and Canadian vehicles and services, not all options are available in Canada though). Pickup and drop off were fast and easy. No issues at all. I would highly recommend U-Haul to anyone who's moving and doing it themselves.

Patrick Kossmann

Showed up a little before appointment time and everything was ready. Trailer was as advertised. They helped me hook up and I was on my way in under 15 minutes.

Maurice Vold

Helped a friend move and got a uhaul. Good service.

Azeem Qureshi

Worst Location in Saskatoon. Unprofessional Staff. Manager at the location is very rude and does not know how to deal with the customers. He messed up everything for my contract. I called customer care and they were unable to help me about it. Worst Customer service you can get.

Chris “Jah” Greenman

Great people

Doug Opdahl

Terrible service ordered a trailer from head office to haul a motorcycle went to pick it up they wouldn’t give it to us very rude and wouldn’t help us at all!! Went to other uhaul down the street helped us out!! Don’t rent anything from this store!!!

Kelsey J Morris

Booked a Uhaul for this Friday on July 11th. Just received a phone call that the truck I booked is not actually available. I had a phone conversation with one of the representatives on July 11th who confirmed that I had a truck on the 31st for 10 hours. Instead they called today and I only have it for 7 hours, if they had informed me of that when I originally booked I would have booked with a different company. When the representative called me today she was not polite about the situation at all and wouldn’t give me an explanation as to why my reservation got changed so last minute. I am so disappointed in this company and they have added so much unnecessary stress onto me and my family.

Tyler Rowe

Mobile order didn't work to well but the staff on site were amazing! Truck was already warming up for us :)

Leona Jans

Thank you for all your help with the trailer I rented. Your tip were of great help in pulling the trailer and that you for your help in hooking up the trailer. The trip was very good and I had no trouble with the trailer

ally2531

Not worth it, it’s better to ask someone with a truck to help you out or even rent a truck for the day. Waited for over an hour

Carlane Szabo

Waited in line for 45min. on a Sat. morning there was only one lady working. At one point she was outside with a customer for 15 min. Meanwhile the line of people had grown to about 15 persons inside the store. The phone was ringing constantly the whole time with nobody to answer it. The entire experience was unacceptable and utterly ridiculous. I felt sorry for the girl who had to handle working alone.

A D

If I could give them 0 star I would. Booked truck on 21st, confirmed on 30th truck is going to be ready, came today and they are telling me I booked van. The girl on counter basically told me you either take van or cancel reservation. Unbelievable lack of customer service. Now I know why they have such a low google reviews score. Avoid them at any cost.

Kelly Doering

Good place wish i could rent from here tho lol

Brandon Cawkwell

Ok experience just the app needs some work

Pranta Saha

The worst customer service ever!

Canund Social Network

Great customer service from a guy names Bryan thanks.

Thefudger

One of the straps on a dolly was loose

Manpreet Singh

Poor service. They had new employees who don’t know the rules of the company properly. They passed wrong information about rental contact. Even the manager talked was rude. Will never recommend to anyone. Specially this branch. Useless. How the manager can say “ oh my employees are new and not aware of system” Really bad experience.

Tristan

Booked a trailer to move 2 weeks ahead of time and they called one day before the move to tell me the closest trailer they had was 3 hours away. This has happened twice now. Book with uhaul if you like last minute cancellations that leave you scrambling

Sean Cooper

Outside of the usual issues of renting a Uhaul, this location overcharged me, after the fact, for furniture pads and a dolly that I never rented. The fact that they added these charges after I returned the vehicle makes me question whether this was incompetence or intentional. I would have been willing to accept it as an honest mistake if they had made an effort to resolve the problem for me. Unfortunately their idea of customer service is to complain about Uhaul's system and then give you the customer service number. If you use this location keep an eye on your bill for overcharges and expect poor customer service.

Charls Mathew

Amazing service! We had rented a Ubox on Sunday the 21 Jun to store and deliver some of our items. These three guys who were working on the evening shift went above and beyond to help us with everything they can, even though we were not able to load everything by their closing time they stayed back extra time giving us more time to load. It’s very happy to see such kinda great customer service. Keep it up guys.

Jarret Lajeunesse

Absolutely horrible customer service, not only did they give me the run around all morning and constantly hang up on me, when I finally was able to have a conversation with someone she was ignorant and wouldnt even let me finish a sentence without interrupting me, very disappointing to see that's how the treat customers...

Frank Procup

Newly renovated, allot of storage lockers available. Helpful staff.

Nikolay Minev

Very good nice, polite and skilled employees and manager. I'm very satisfied!

JustDeceased

Could be better but overall pretty good

Craig Fisher

Summary: Watch out for the Gotchas!!! Mixed experience: On one hand, they had good availability of quality equipment. The price seemed reasonable. The customer service was genial, yet: a) UHaul advertised smooth vans. Well, did not seem like that to me, but I'm not an experienced trucker; b) the manager promised $46 back if tank was higher than when we left. Later, he denied having made that statement, and, U-Haul never gives refunds. Note that he did get us into a lower priced option at the outset. So, maybe a misunderstanding? I thought so until he said he never made such an offer.

Shelby Omani

I was asked to bring truck in at 8am so we came at 8 but they didn’t open until 9am so we were waiting around for a hour, unorganized at the millar location

Usagi Werd

Rude and unhelpful, there website does not match prices in store, they also don't have any stock in for vechiales. Extermly unprofessional and business wise seems like they don't care for there employees or Canada needs. I imagine it's a systematic probelm that stems from the main corpration of u haul and by that affecting how helpful the employees are and how unorganized the bussiness is

Alric Reid

The staff was very friendly and helpful however, the website advertises storage units at the facility but there are none, only u-boxes. The storage units are not yet built. Uhaul needs to advertise only that which is available.

Stephen Maryland

Called here to get prices out of curiosity. The person ended up swearing at me, used the F word. It was unreal! They wouldn't talk to me without me giving up my full name, phone number and address. Wouldn't even answer my question of when they are open until I gave them that. It was incredible when I refused they just swore at me and hung up.

Ismaël Besharah

If you have the luxury of going somewhere else, or can afford to avoid them at the end of the month do it. Too few staff and a computer system that can't handle a week of work a month lead to lineups out the door regularly.

Lyle McDiarmid

U-Haul is trying to go hi-tech phone self-service but some locations use but others don't. Need help? Expect long wait times. My U-Haul app screen (with agreed to changes) did not even match the drop-off location's screen? Sad. *Pick up vehicle early? "No problem!" however, the computer will also change your return time! With no regard to any verbal agreements. Simple moves in the same city likely work best. One way town to city (or vice versa) more troublesome. *Remember: You think you are reserving actual equipment but you are only submitting a request. They will try to meet your request as best they can, but when they call the day before, they know you have few options. The people are friendly but U-Haul reminds me of bartering in Mexico. When you have no real competition you can do anything you like.

Ann Bunch

Do NOT, I repeat do NOT use this location!! If I could give this place and it's staff a 0 I would! Git there to get a 4×8 trailer, hooked up the lights and four ways wouldn't work on the trailer but signals and brake lights did. So they gave us a different trailer, same thing. Tried telling me it was a problem with my truck. I explained it wasn't a problem with my truck, JB tried to argue with me and at that point I was beyond angry considering I have to move my son back to Alberta and this guy was arguing with me. So I demanded my money back. They are very unprofessional, and some staff just don't know what they are doing. Warn others to NEVER use this location!!!!????????????????

Muhammad Khan

The general manager named John Berry has an absolute attitude problem. He doesn’t take questions from customers and contradicts himself within 2 minutes about the reservations they have. Hated the experience because I was literally told to leave the property because I told him to his face that their customer service sucks. I will never be utilizing Truck Rental from U-Haul again, at least from this location.

Steven Pitchford

Excellent experience with this U-Haul outlet. I would recommend

Angela Beckett

Service was okay, service was slow as hell and systems were down so we had to go to the bank for cash, took over an hour to get a van, will not use these guys again

Alana Zimmerman

We called ahead of time to see if they had any car dolly's in stock. I was told yes we do. We get there not ten minutes later and are told they're all broken, and we are unable to rent one. Very poor service really disappointed we wasted our time going there.

Conny Shemauny

Horrible mess up unfortunately. I rented a truck over a month ago. Truck wasn't there. This U-Haul rental was a waste of time and their employees were helpless to get another 26', yet nice people despite my anger, not their fault. What is the point of renting something when U-Haul can't keep their promises? A real fun rental this time around. Thankfully we got a small truck from them so we don't get totally messed up, I'm thankful for that.

Tanis

They have everything to meet your storage needs

JB Wall

Very helpful Customer Service Rep.

maninder sidhu

I went there to buy some moving supplies. Waited an hour to buy some vaccum bags. I bought some extra bags that I needed to return next day, waited an hour again for return a bag. Awful service. Seriously need some more staff at this location. Second star is for good customer service.

Bob Corn

Wow, that was lots of INCOMPETENCE! Why? The equipment I wanted to rent for a few hours did show available online. Location @ Millar Ave, Saskatoon. Before going inside I checked their equipment in the back outside. Two of the trailers I was looking for were sitting there. I went inside to do the booking as I needed a trailer for about 2hrs. The lady at the desk did serve a costumer by phone. A guy came and asked if he could help, so far, so good. I told him what I wanted to rent. He said that nothing is available. Then asked if I have a reservation. I told him that I don't have a reservation but saw two of these trailers sitting in the back. He said one is broke (can happen) and the other is reserved. Still: online it showed AVAILABLE. Not even the attempt to help, I left. Another location said they have a dolly available. I went there to rent it. After paperwork and payment was done, they did realize the dolly was not on the premises. Maybe stolen, maybe at another location. This guy was very helpful and called his Saskatoon Manager, who said, those are at Millar Ave and available. This helpful person called in at Millar Ave and got as well as I a pretty rude answer, that no trailers or dolly's are available at Millar Ave and got hung up.... I ended up hiring a local towing company, Brad's towing, that helped me out quick, friendly, competent and to a fair price, I payed 70 bucks! If U-Haul really wants to do something in costumer service, friendliness and competence... I as a manager there would have a position available! For me personally, considering U-Haul at Millar Ave is not going to happen again! And believe me, I will never ever make a referral!

Eng.M.ELSHOURA

I do not recommend the Millar Ave saskatoon branch as the service is not expected from U-haul they aren't professional at all, in addition to the employee at front desk really rude....my expectation and feedback from u-haul not what I really found at this branch...my problem that I am not aware that there are serval branches in saskatoon...they misleading at the beginning....anyhow, this is my feedback and experience dealing with U-haul miller ave...I did not generalize my feedback I want to share specific branch experience

Trona Garvie

Great!

Nobody Here

Friendly staff and a very efficient drop off return. ????????

Harrison Grant

This company must be too big to fail. In the past two years I’ve rented many trucks from U-haul. Finally after continuously bad service: my vehicle wasn’t ready, their payment system isn’t working, they forgot to charge tax on my online prepaid, the vehicle had a broken window... Ect Ect. I decided to post this review. F**k U-haul.

Mapior Mapior

The staffs are friendly but very slow, it take almost 30 minutes to serve one customer. The owner of this location need to hire more customer service representatives.

Rosalinda Sulit

Very accommodating

Rick Wu

You said you called me and left a voice message along with an email but I did not see either when talking about a location and time change. I checked my junk folder and the voicemail. Your system is either not sending things or your staff is lying. This delayed my trip by 2 hours and cost me money to use an Uber to move things around.

Harparit Singh

Give a second thought delivery here with a 53 feet trailer, they have have no space to back in if there are smaller u-haul trucks parked in between, they think its the same thing as driving 15/20 feet box truck. Customer service level 0, no respect towards delivery drivers

Lindsay Stenberg

Over promise under delive! Book a 26 foot then not availble swited me to a 15 foot with a 4x8 trailer same price 3 feet less space, ok get there no truck so switch me again to a 10 foot truck 5x8 trailer 8 feet less space tried to charge me the same as the original 26 ft. Told them isnt enouph space they didnt care, endes up having to came back and get another 5x8 trailer to pull behind my truck , still needed to jettison some stuff. As if moving isnt stressful enouph . My advise just burn everythig and start ver less expensive and way less greif.

Drew L

This U-Haul location is a SCAM! SCAM! SCAM! Avoid!! You have been warned. I should have listened to the reviews myself to stay away.. I booked and reserved (over the phone with a booking agent) for a 9' Cargo Van (use 23hrs and 650kms) the day before pick up. I was sent a text message reservation # with a link of the details and best price guarantee for $139.87 plus taxes. I even confirmed with the booking agent if this would be the for sure price I would be paying at the counter and the agent confirmed yes exactly what my reservation states. Now, the next day when picking up the 9' cargo van everything went sour! dealing with the lady at the counter. I gave her my phone # and reservation # and she now tells me her price is $289!!!! and keeps telling me that this is todays best rates and she can not change it. She continues to make up excuses for this higher rate and says she does not see the rate I was quoted on my reservation. I explained to her that I booked it for today Feb 20th and made my reservation the day before on Feb 19th and was sent my reservation # and price I was to pay $139.87 plus taxes not the $289 she came up with randomly. I showed her the reservation I was sent with the price I was guaranteed and she refused look into it any further or honor what the reservation states. Please see the attached screen shot images of my reservation and cancelation which also states the price I was supposed to have paid with U-haul on Millar Ave. ($139.87 plus taxes not the $289 the lady at the counter tried to SCAM me into.) I refused to pay that SCAM price this Millar Ave location has going on and went to another rental company which ended up working out for the better $67 taxes included for a bigger and newer 2020 Cargo van for 24hours with unlimited driving kms :)

Richard

Great service, friendly on and off the phone. They made it quite easy and the price was amazing! Had a 20' truck and was able to move everything in several trips for $88! I will use them any time I need to move something.

Danny

The service is extremely unprofessional and disorganized! We were told there was an available uhaul to rent 30 minutes from the city, we got there and were told there wasn’t one. Wasted a huge chunk of our time and money! Very unprofessional company.

topdollarclassifieds Free classifieds

Great service and quite to help.

Jason Knihnitski

call put on hold instantly. worse company ever. call there corporate line and get hung up on 6 times. zero stars if i could.

Greg Clee

Easy to rent a van but not as cheap as they say! Very disappointed that I brought back my rental a day early and still have to pay for the following day. Uhaul double dipped as had my rental fee and then could have still rented the can. This day and age would think would be caring and look after customers. Next time I will go to Enterprise

Carey B

They wasted our time for two hours. Went there and had to conference call with their head office to confirm a booking. Head office literally told us to go to another uhaul location next time.

Michel Malo

Quick friendly service. They even connected the trailer to my SUV. Will use them again. Thank you.

Miranda Mears

Do not use. They do not actually reserve the trucks you think you have. This has happened multiple times to me and people I know. Worst company.

Pamela C

Wasn't great. Issues to lengthy to write about. Very disorganized. Promise times not honored. Probably will never use again.

Tanis Shipman

Friendly staff. Just didn't receive the email they promised

Trevor Klmnop

Very safe, customer friendly experience. Size model I ordered was not available so I got upgrade for same price

Geraldine Patting

Very good lady in their and very accomodating when we were their to hire a truck, hoping everyone's is the same as her just forgot her name, God Bless you!

Alex Giesbrecht

Horrible service I booked a truck online to move then recive a call days before saying they don't have one for me.

wayne LG

Unfortunately, the manager is a very unprofessional and irresponsible person. Finally changed a store, all resolved

John Yarosloski

Super friendly lady was very quick and even came outside to help me back up onto the trailer I was renting... then hooked it all up and everything!

Sherri Dawne

Poor customer service!! Trailer is filthy inside and out!! Get told there is nothing they can do about the outside, I said it should be washed ! Won't give us one of the many clean ones on site! Claimed it's the only in town one available!! Last time I will be recommending this location!!

Dean Ferguson

Really nice staff, helpful and professional. I will go back there when needed. I had a U-Haul for 3500 km. Be careful with the U-Haul trailer as a low car can be damaged when getting on/off the trailer.

Chuck Morris

This is the worst U haul place I have ever been in North America. Spent an hour and a half in here. Only one employee working, what a joke.

Anthony K

Took well over an hour to return our truck and trailer after an entire day of moving.

Brent Albrecht

Staff were friendly and knowledgeable, booking was quick and easy, and the truck we rented worked well - it has no block heater and started at -36. Returning was a bit of an issue because the location we were supposed to return to was closed, but they were helpful getting it figured out. Overall good experience.

Mark GROISMAN

Horrible unprofessional service, booked a trailer days in advance verified the size and made sure they had all the correct information just to get there on the day I was supposed to pick it up get 2 hours of my time wasted and was told they dont have the trailer.

James Siemens

Great service.great price

Gayle

NEVER USE THIS LOCATION .If I could give them a half star that would be better. I called the day before I was to pick up my U-Haul and confirmed it with them. The lady mentioned I was set up for the 24/7 pick up so it would be quick and easy. I showed up the day for pickup at 9:00 am- the app was not working. The place was to be open at 9 am, by 9:40 when there was still no workers yet to arrive I finally left and took my business else where. We even called the head office and was put on hold for over 20 minutes before giving up. When we left there was 5 others still waiting for someone to show up so they could get their U-haul. As well a moving company waiting to get into the storage area.

David Downer

Good service, nice to work with.

B R

Save your time . They won’t have one available anyway . Then they gaslight you into thinking it was your fault. I’m sure they’ll also justify billing us somehow too. I’d recommend possibly Uber or join a Facebook group and hope luck is on your side .

Susan Payne

Stood inside the building for 20 minutes waiting to return a truck with nobody in site. When they finally appeared, I was told that they were dealing with something important. Too bad I, the customer who just paid over $1300US, wasn't important. And someone could have come in and taken everything before they noticed. Who knows how long they were gone before we got there.

yashdeep singh

They just know how to put call on hold that’s all.

Kainan La Prade

They require your emergency contact to answer the phone while you’re picking up the equipment. If your contact is busy and doesn’t answer the phone then this U-haul will not rent to you. For the business owner: your staff needs to ASK the customer before they call to verify the emergency contact. You don’t know if the contact is a first responder on night shift, or the customer’s abusive spouse that doesn’t know about the rental, or some other situation.

Jilisa Giesbrecht

47 minutes to pick up a trailer I reserved online. No apologies. Trailer has ONE very bald tire. Terrible.

kevin kotelko

Staff was very unorginized. Made it seem like i was hastling them by trying to rent a trailer. Treated me poorly and after about a 1 hour run around gave me a quote for a 5 day rental that was comparable to the price that flamans charges to buy a new trailer the same size. I wish it was possible to give a negative review, because they definatly earned one. -2☆

Michael Mcintosh

Great service , excellent in person costumer service and quality equipment, I use them for all my hauling and moving needs

Bree Bildfell

Terrible customer service. You cannot get a hold of anybody when you call. The "good morning, may I out you on hold " greeting is NOT an actual person, it's an auto recording. Therefore, no chance at speaking to an actual person. BRUTAL.

wes beatch

The best

David Currie

Very friendly and knowledgeable staff .... very helpful with recommendations on all aspects of renting there equipment

J dilla

Way understaffed, the staff do their best and provide suprisingly not rude service. You will usually stand in line for 30 minutes to buy a single box or get keys to your reservation. Talking to someone over the phone..good luck

karam altorany

I asked the guy working there if they have any vans but he interrupted me no vans all booked for the whole week! Rude and unwelcoming I also saw bunch of trucks parked outside! I don't know if they are all booked but nobody has taken any of them yet !

Sheena Kraaij

Omg terrible Don’t waste your time

L Pinto

Line moved very slow, 30min from just outside door to counter.