Reviews of Canadian PUPS Portable Storage - Saskatoon (Moving Company)

Daniel Booya

Bottom Line Up Front: Initial estimate for 1 Cube was emailed to me at $2994. One Cube wasn't enough so I ordered 2, with the 2nd one offered at $200 off. Expecting to pay~$4800, the final bill was closer to $7600. Canadian Pups admitted there was an error with the estimate they sent me, but offered no discount or compensation for the misrepresentation that cost me about $1700 more than expected. Details: I would not recommend this company to anyone due to a terrible customer service experience. In short, Canadian Pups, Cubeit, or Storage Vault Canada (all trade names they use) did the following: 1) Told me that one container would be sufficient for all my items, after I explained to them what all I own. Note, they emphasize that they are not a moving company, but rather, a storage company. They don't send estimators to your home to estimate your requirements. When the container showed up, it was not big enough and I was stuck having to order a second container and the logistics of getting back to my origin to load it. 2) The initial quote they sent me, that I used to determine whether to use their services for not only the 1st container, but the 2nd one as well had a total on the bottom for $2994. As this number was on the bottom line of the quote, I assumed it to be the total cost to ship one container (most invoices.estimates are written this way). It was later brought to my attention that the quote was missing a line called "Combined Total". The difference between this missing total and the bottom line of the quote was some $850, so that when all the dust settled, I ended up having to pay some $1700 more for these 2 containers than I thought. Though their management team admitted that there must have been some IT issue with the quote I received (I sent them a copy), they did nothing at all to smooth over a $1700 increase in what I was expecting to pay. Though I had asked them to split the difference, thinking that being the most fair thing to do, they didn't budge one bit. In fact, they said they thought the quote I sent them was doctored and even went so far as to say it was simple math that I should have used to total the individual lines in the quote to get the proper, actual total for their services.

Bill Bearman

Excellent communication and service from the time the order was placed until the PUP was delivered! The driver (Justin) was just great and very accommodating. I'd certainly recommend and deal with PUPS again!

Kerry Stoehr

Prompt friendly service. I had a container booked in minutes.

Dino Box

I have Been doing business with this company for a year here in Saskatoon. Excellent on site customer service from their employee Ron.

Casey McDougall

These guys are great. Very friendly and helpful. Will work with you to get what you need. Very thorough and detail oriented. Will use again

Cathy

Highly recommend. The PUPPS Potables are so convenient. I can take my time to pack and load. A couple big thank yous. Firstly to Emma in the call centre for handling my concern timely and efficient. Secondly to Justin for delivering my container as promised. Loved the text notification for the appropriate time of delivery.

Muiwa Esho

Very professional, from staff answering calls to the drivers. Timely pick up and notifications, lots of information to help with the move from Regina Ontario. A huge shout out to the Pups long distance coordinator Edena, thank you for making the move stress free. Best of all I avoid all uncertainties associated with moving long distance.

em fiddler

These guys were awesome to us, and for our organization ! A free storage unit was delivered free of charge to help support our special needs children's choir. We love you guys,and look forward to more dealings with you! Thank you, Donna Fiddler in saskatoon

Brandon Fuchs

PUPS was responsive to our changing needs, answered the phone promptly and showed up on time and delivered our containers back when we needed them. Great service I would recommend them for personal and business use. - Thanks PUPS!

Jason Smith

Portable storage unit was a great solution during our basement renovation. Much easier than transporting everything to a storage unit, we just moved everything into a unit on our driveway. This allowed easy access if we needed anything. When we were the unit was promptly picked up.

Slade Desrochers

I spoke to a lady name Sam on the phone and she was literally the most argumentative and unprofessional person I’ve dealt with in 2021. I find that that is a big difference between an online or phone in style company versus a local company. A local company will actually give a damn. I would not have her working for my company

Michellyn Williams

I was very pleased with the service and company overall. The bottom of the container is not waterproof and as mine was on the ground I did have some water some in through the bottom.

Richard Jolliffe

Excellent service, on time as promised, effortless move.

Van Alien

Staff are very knowledgeable, helpful and kind

Rob Fedorchuk

Great experience. Will be back

Ron Denis

Great personal service

Jason Knight

Top notch customer service highly reccomend.

Superior FD Contracting

Dropped the unit off on time, exactly where instructed with no hassles. The unit was clean and PUPS supplied a lock set with keys.

Brad Dale

Staff was really good to deal with. There was a long wait to to get a bin. Excellent customer service

Conrad Glass

Excellent service as always

burgandy heath

I've used pups a few times in the past and every time i do i am very satisfied with my experience and i refer people to them when i can

Nicole Cook

This is the second time I have used PUPS and I couldn't be happier with the service from start to finish. I would never move again without them and recommend them to anyone needing to move and /or store their belongings.

Darrell Rudolph

Timely, professional, good value.

Van H

Great service! Lindsey responded quickly and was very professional in helping us figure out the size of PUPS containers we needed for our move.

Jaysea Franson

Fantastic service for the delivery,Ron was very accommodating and great to deal with. If I was rating just on the actual service it would be 5 star for sure! However the invoicing and support as far as charges and changes or questions that I had...response was absolutely HORRIBLE!!! I emailed them many many many times and still no response! Unfortunately my company will not ever return due to the lack of response and clarity. And they keep charging my credit card without notice!!

Joyce Phoenix

I would put a negative rating if this website would allow it. The driver's on either end of my trip were the only employees with this company that had any common sense. In Saskatoon the driver named Ron, and the driver in Ottawa was Kevin. These two gentlemen were the only employees that helped me. My container was in Saskatoon for 4 weeks, and the dispatch office actually had the nerve to lie to me telling me it was enroute to Ottawa. It sat in Saskatoon so long that everything liquid froze solid. The dispatchers have no clue in what they are doing, I had signed a lawn agreement with one dispatcher. Only to find out the night before the container was to be dropped off that a front lawn drop wasn't possible. Talk about stress finding out the night before that the company might not be dropping off my container. There is no way I could recommend this company in any way, shape or form. Keep looking DO NOT USE THIS COMPANY EVER!!!!

Tony S.

Everything went great, awesome service !

Rene April

We were very, very happy with every part of experience . The office gave very good contact information with every step of the move. The driver was excellent. When he dropped the container came out complaining that she wanted to know how long she would have to look at it. He replied in a way that she ended up laughing and not worried anymore.He dropped it at 8:30 am and picked it up the same day. As seniors we worry a lot about a move..They made it very easy.

Meghan Potter

Excellent customer service! Great product! Have made our move so easy. Thank you!!! Would definitely use again. If you are moving within the city, you would be silly not to use these guys! They are FANTASTIC!!

Arlene S.

Very professional friendly staff and great service . Contents were in storage and came back in perfect shape would definitely use again and highly recommend.

Bob McMahon

Quick, efficient service and super friendly

Camille Ernst

Love the fact that they will pick up the PUP right at your house and then when it is needed drop it off at your desired location!! Great service however the unfortunate part is that if any of your stuff gets wet it is NOT covered both under PUPS OR insurance companies. Our mattresses were at the back of the storage bin and there was an area where the rain must have came through the bin throughout the summer months. Our mattresses were completely water damaged and moldy +++. There is NO coverage for this and PUPS stated that they felt there wasn't enough evidence to prove that it was from the rain leaking through when clearly there was 2 large areas that when you closed the PUP tightly you could see light++ shining through and that is where our mattresses were. I put x3 covers on one of the mattresses and the water and mold still seeped through++. This tells me that there was a large amount of water that had to have came in. Our mattresses were bought within the past 2 years and one of them was 3,000 plus taxes. Insurance denied our claim and PUPS felt like it wasn't from their bin, that being said PUPS did give us 500 dollars. This was appreciated however does not come close to what it will cost to replace those mattresses. Could you imagine if everything in the bin had mold and NO insurance?? I couldn't!!! Customer beware and would not suggest using this service to anyone!!! After talking with others this doesn't seem all that uncommon as PUPS stated that it was and that they have never heard of this!! beware!!!!

Adam Weber

Too expensive

Tyler Tanasichuk

Everyone from customer service to the truck driver were super friendly and helpful. Had the container all winter with no issues. Delivery and pick up were on time and quick. I would definitely recommend this service to anyone looking for a temporary storage solution.

Mike Rogers

Great company, easy to access and the driver was very accommodating with the placement of the unit. Only complaint is that there’s no discounts for repeat business.

Shelley L

Really nice guy dropped off unit. They crane unit into yard. No need to remove fences, etc. No leaks thru winter at all. Easy to deal with. Friendly staff.

Sandy HURRELL

Great service friendly staff

Tammy Dozorec

Very easy to arrange, flexible, friendly

James Marcoux

Pups were delivered on time and were in clean condition. Staff are very friendly and professional. Had one glitch with an invoice which was taken care of immediately. Will recommend PUPS to others.