Terrible experience! A senior and a hung over, or drunk man showed up (stunk of liquor and banged our walls and railing) to move our stuff. They never introduced themselves, and they were so slow, and the hourly cost was high for what actually got moved!!! Our house was a bi-level, so nothing too complicated. They spent so much time plastic wrapping that I felt hardly anything was actually moved. Half or more, of the total time spent was wrapping random stuff that we didn't feel needed to be wrapped! So, at $150/hr, we were paying $75 of that hour to plastic wrap everything before it was moved. What a cost! And what a creation of TRASH! After 3.5 hours of hardly anything getting into the truck, we pulled the pin as our bank account went dry and barely a thing was moved! We asked them to take our King bed and be done with it while we phoned and rented a Uhaul! Trying to rectify things afterwards with Doug was a ridiculous mistake. They ripped the finish right off the railing of the house we moved from by bumping a lazy boy frame on it. I sent pictures and nothing was done to rectify the damage- cause I suppose we weren't going to own it anyway. Wished I had NOT paid when I told the movers to finish and go! First time I hired a moving company and probably the LAST. I should have heeded the 3 star review I had read, but my mom had, had a good experience, so I threw caution to the wind!!!! One star is for them showing up promptly on time. Thank you UHAUL for being so available and accommodating!