Reviews of City Transfer Inc (Moving Company)

Laura Westover

GET AN MS number with your quote. Upon delivery, which did not go smoothly, the invoice I was handed was $68.00 more than the quoted price. The first explanation given was "prices are subject to change". I refused on the grounds that I was told to write down the MS number so I wouldn't be charged more. Next excuse was "there's a residential fee". I still refused because I was told that that was part of the price. I'm really lucky that my goods were already delivered before this came up or who knows what would have happened.

Dallas Middleton

Amazing at their jobs, Given the Sunshine Coast is difficult to navigate with a tractor trailer at the best of times, this class act does a fantastic job of delivering on time, I've ordered multiple shipments through them and they've always performed flawlessly. I've also had them ship a rush after hours and they guaranteed it would arrive on time. As promised they delivered. performance really is their guarantee. If you need something moved from Vancouver to anywhere on the Sunshine Coast this is your company.

Kingsley Bailey

ESSENTIAL SERVICE Great Service and Super Staff

Rutland Store

Had a great experience having a vehicle I bought in Powell River put on their barge and transferred to the mainland. Good communication, fast service AAA+++++ Thanks guys!

Ben Wittrock

City Transfer is the best, high quality shipping company who stand by their word and their service. I’ve shipped musical equipment and studio furniture with them of which has never been damaged, and has always arrived on time. They also have a policy where if anything of yours is damaged during transit, they will replace it on their behalf: so I don’t have to have any worries in my mind while shipping valuable cargo. Seems like they have some negative reviews on here from the time there was a major death in the family (of this family run business that’s been running for 40 years) and they had new fill in management while the family was in a mourning period. With over 3000 active clients along Powell River, the Sunshine Coast and Vancouver, there’s garaunteed to be some shipment delays due to weather and desolate towns, but this honest and reliable company isn’t afraid to hide their slip ups. With the Long family and friends back in control of the company expect high quality service without a worry of your cargo and goods. I can’t recommend them enough.

Mike Bovencamp

Worst company ever. Totally unreliable, extremely unorganized. It's a miracle they are still in business.

Jeanette Kangas

Always helpful + easy to deal with.

Odette Coccola

Was called Monday and told they had 3 boxes for me and what did I want done with them. I replied "delivered please, that's what I paid for". Was told it would be between 11am and 3 pm. This person who called was rude. At 4 pm I called and was told it would be the next day and when I asked why was put through to dispatch. She was very nice and said she was not told it was to be delivered that day and said it would be Tuesday between 11 and 3. I called at 4 on Tuesday and was told it was on the driver's truck and would be soon. I called again at 5 and was told the driver didn't stop until all items off the truck and it should be soon. At 5:30 I was called and said driver had mechanical issues so it would now be Wednesday. I called at 3:30 on Wednesday and spoke with same person who first called - she was rude yet again. Finally at 5:30 on Wednesday they were delivered - total distance was 10 km. Does not deserve 1 star. Will not use again and have advised Costco of the issues.

Jody L

I have been guaranteed delivery for 3 days now. I give this company 5 thumbs down. There are no stars for service this crappy service. Unfortunately I can't rate it without giving it a star!

Kelly Theaker

I had a boat i needed to ship out of Powell River BC - it was special to me and was important to be carefully handled . I'm sitting in Ontario and I was referred to City Transfer by a known large transporter . From the initial call -Theo took the time to let me know of the usual practice and times to ship , Kyle looked after loading my boat and trailer ahead of schedule to meet with my transporter at the other end . I encountered a small problem but was rectified by the excellent customer service by Tony . So to sum it up it was excellent and basically Sudden Service from start to finish . So Super Uber Service is all I can say - use them with confidence!

Ross Partriquin

Good service and very helpful.