Reviews of PODS (Moving Company)

Budd Renaud

I had initially filled out a request for a quote online and was provided a cost. The information I provided did not change between requesting the quote and confirming the order, however the cost almost doubled once I was sent the order confirmation immediately after providing my credit card information. When I called the corporate customer account number, I was asked to answer security questions which at no point did I ever set up. I was also asked for my 4 digit PIN number which I also never defined and was set to '1234' which is ridiculous. The customer service rep I spoke to insisted that I had set the security questions and PIN number and refused to believe that I hadn't. I will never attempt to do business with PODS again.

Just JaredVA

[My Mother's Pod and not mine. Don't use this company unless you want to be scammed] Came to pick up the pod early in the morning Thursday 2 December 2021. Pod wasn't unloaded yet but was by the afternoon. Company refused to come back until Monday. Saw that there was snow and the driver just drove by without any attempt to contact the occupant. It took 2 minutes to clear since it was soft slush. Now they refuse to come back until Thursday again. Laziest incompetent business I've ever seen. People should be ashamed to even work there. Personally since it's my lease and they don't have an agreement with me I want to call the cops and have them fined for trespassing because the Pod is blocking my car in. Won't do that yet —due to my mother asking me not to— but if it's not gone Thursday I'm calling the city for Trespassing. After that I'm taking my grinder, boltcutters, and crowbar to the Pod and taking it apart. ***Then even their laziest driver will be able to pick it up and take it away.*** In my opinion this company scammed my senior mother and took advantage of her to steal money from her. If it isn't gone by Thursday and they don't refund her the month there will be consequences.

Griffin Polis

When we asked for our pod to be moved onto our property, they moved it all the way to Carp (20 minutes away). They did this all without letting us know until we asked.

Francine Withnall

We used the Pod for a short term storage solution while having the carpets replaced in our office. It was so easy to schedule. The driver called when he was on his way for drop off and for pick up. Very professional.

Randy Parker

In my opinion they are too expensive and that is primarily because they wanted to charge $1,200 to put the pod in my driveway. Their pricing system is flawed in my opinion

Cathy Andrassy

They don't service my area. I live in Lanark.

Todd Eustace

The POD was picked up and dropped off on time with lots of follow-up and notifications of pending arrival. The drivers were super nice guys and went out of their way not to damage any trees/grass/etc while maneuvering the pod. Overall a fantastic experience with the only issue being that there was a leak in the pod by one of the support beams which caused one couch to suck up a lot of water (from rain falls during the month the pod sat in the laneway). I could have helped avoid the problem myself if I had plastic on everything of value. After reporting it though, the driver assured me the pod would be taken out of service until it was properly water-proofed again. Bottom line: I would use PODS again in a heart beat for my moving needs.

John B

Top-notch service here. Container arrived, was moved and picked up on-time. The driver (Paul) was also very accommodating, professional and got the job done nicely. Dealing with corporate was also very good in my experience. But honestly, I wouldn't hire PODS to move in the future only because I swear not to move myself again!

Wayne Fitzpatrick

Great customer service and in such an amazing building.Would tell anyone to go and store their important goods and furnishings there.

Shane Cameron

I booked a POD and then when my circumstance changed and I needed to cancel before the 24 hour cut off, PODS made it incredibly hard! I had to call 3 different times and waited over 30 minutes each time however if your booking a POD, basically no wait at all. Not happy with the customer service!

Rick Deterding

Best way to do a smaller move!

Terry

Paul was great, the whole process of delivering the POD was fantastic. T.