Reviews of Best Movers (Moving Company)

Chao Zheng

This is a long over due review. Best movers helped us moving from Newfoundland to Alberta in 2021 June. The crew in Newfoundland and the driver were very professional. They carefully wrapped all the furnitures, and labeled everything. When the truck arrived Alberta, we were still on our way. They moved everything into our rental without our supervision. When we arrived, we were surprised. Nothing was lost, and nothing was broken. Most of the furniture are in the place that we would like them to be. I would recommend Best Movers to all my friends who is going to move across the country. Thank you!

markham breitbach

Great service! The movers were hard working, careful and conscientious.

Bridget Nhau

The only trusted movers with the exceptional service in the Territory????????

Robert Epp

We had a bad experience with Best Movers. Our stuff was put into a temporary storage container without care or respect. Many things broken, all blankets and packing material was removed, and container left in a complete mess. Employees don't seem to care about your things and are rude on the phone. Owner tried to make things right however and compensated us for the damaged items. Unfortunately it didn't come close to the actual value. I wouldn't recommend them to anyone. If you have to use them due to government bid, make sure you purchase additional insurance.

Shannon Crawley

My husband has been trying to get in touch with you for weeks. We would appreciate someone answering the phone or calling back to address our negative experience.

Max Leard

Super helpful getting us quotes.

Lynn Taylor

Thank you so much, Best Movers, for moving my southern family's furniture from Lethbridge to Sooke, B.C. Every item was well prepared for travel, your timing was perfect at both ends, and you took the utmost care in loading up, shipping, and unloading. And, the actual cost came in less than the estimate! We so appreciate your service. This is our 3rd or 4th move you have done for our family in both Yellowknife and down south. Everything has always been top-notch! Much appreciated! Lynn Taylor & Family

Hande Roy

I have been trying to get a hold of you for some time now regarding my claim for our broken furniture and no one has answered the phone or replied to my emails. I will appreciate timely response before I start taking this claim to the next level.

Kieron Testart

Professional and courteous service at an affordable price. Best movers truly is the "best" in town for your moving needs.

Munya Visuals

Loved the setup.

Erin Layden

Excellent. Not a scratch or dent. Great bang for the buck.

Andy Foster

Randy and his crew were absolutely faultless. They arrived on time at both ends of my move. He really took the time to care for my mothers antiques while coming in under the quote. Thanks Again

Colleen

Hired by my employer to move me from MB to NT. A very disappointing experience. Once they got the contract, wouldn't respond to calls. Limited professional staff and no proper moving truck. The day before the move, we were told they only had one staff person, and asked if my husband could be hired as help! Obviously have little regard for their staff and their safety. My items arrived a week late. One table that I had just recently refinished had new scratches on it because it was not wrapped with any protection, but because they had documented small scraches when it left, they disregarded my concerns. Two items were missing and not found. When I asked about them, no one got back to me. No carbon copy given to me of their documentation upon delivery. :(

Sesu Mubaya

The best

Bruce Hewlko

Estimate was very accurate, packing was great and deliver was exceptional

Chris Boyle

Great guys the owners are the nicest people you'll meet.

Michael Nicholsen

Update: In reply to the message below, this is my public facing account. Connect with Cynthia concerning this review. The relevant e-mail thread is "Lodging and Food Expenses for Delay" on June 1st, where you can find my information. Tag series is 822844 in Orange. My experience with Best Movers was the worst experience I’ve ever had with any service or shipping company. If, for some insane reason, you choose to accept using them as your moving company, budget for a lawyer and hire them in advance. Your belongings will NOT arrive on time, or close to it. You will NOT hear from them until you reach out. The first COUPLE of delivery dates are hopes, not deadlines. If you get them for a government contract I suggest you sell your stuff or move up yourself with a truck. Here’s the timeline of events. For reference: I requested pickup in Ontario on April 27th or 28th and Delivery on May 15th: April 20th - Employer awards Best Movers the contract from Ontario to Northwest Territories. I reply and ask for next steps. April 22nd - No reply by e-mail. I call and leave a voicemail. April 23rd - I receive a bizarre phone call asking me if I can have my stuff picked up on April 24th. I agree. April 24th - Driver claims truck is broken and will have it fixed and come later. Still doesn’t come that day. April 25th - Driver does not come. Says they will pickup tomorrow. April 26th - Driver does not come. April 27th - Completely different crew shows up. They enter my apartment, no masks, and start packing. They don’t bring enough packing material. They miss several items and an entire storage room that I have remind them of. Keep in mind I sent a detailed list and pictures in advance. April 27th - May 10th: I spend a week with family and drive accross Canada to Yellowknife and quarantine. May 3rd - With zero communication at this point, I reach out to Best Movers. I ask them if we’re going to hit our delivery date. They reply that it’s best to delay until May 22nd/23rd because of COVID. May 17th - I reach out again to confirm delivery date. They now say May 30th or 31st (again) because of COVID. May 24th - I exit quarantine. Still living in a hotel. May 29th - They reach out (FIRST TIME EVER THEY REACH OUT TO ME WITHOUT PROMPTING) telling me that the delivery is delayed because the driver lost his wallet/ID and they won’t let him into the territories. I tell them these delays are becoming frustrating and concerning. I get a dismissive reply. They tell me they’ll have an update for me on Monday, and they’re waiting for an update from DOT. May 31st - I reach out for an update on Monday, there’s no update. Also now the fault lies with Public Health, not DOT. I reach out to Public Health myself. May 31st-June 1st - I reach out because my onboarding package won’t cover my hotel stay any longer, but I literally have nothing in my apartment to live with. They decline, stating that their driver losing their wallet/ID and not being allowed to enter the territories is ‘An Act of Law’. Meaning that they don’t take responsibility for their drivers breaking the law if they were to drive without a license. Note that down. I ask ownership where my belongings are, and were for the past 6 weeks. Ownership replies “Thank you for your below opinion. We will let you know once the delay has been resolved.” June 2nd - I start speaking with lawyers. A Public Health manager replies to my inquiry looking into this 'delay' further and states that supply line workers/truck drivers cannot be denied entry to do their work or return home. June 3rd - My employer gets involved. I recieve a terse email telling me that my belongings will arrive on Saturday. June 5th - My belongings arrive. Many items are damaged, scratched, or missing (see pictures). My only recourse is to pay $150.00 to get compensation. I choose not to do this because I believe it will end in a legal battle after their unique and favourable interpretation of their own contract. After speaking with lawyers in NT, AB, and ON, it's not worth my time for the cost of replacement.