Reviews of Access Storage - North Bay (Moving Company)

Mediph Eranz (Mediphious)

units are clean and easy to access at all hours. you provide your own lock but they have those available as well and it's yours to keep. Renting is on a 28 day cycle so just be aware if you are trying to sync it with the start of the month. o Overall very helpful and friendly staff. Would use agaib when needed!

PAUL MEYERS

Great location and easy to unload.

Michaela Washburn

Staff were always very helpful and personable. I loved that there is 24/7 access, and the space was exactly what I needed for a good price.

David Tafe

Grommet helpful staff and well looked after property!

North Bay Moving Services

FALSE ADVERTISEMENT AT THEIR FINEST!! They offer 1 mth for free When I called today and reserved my 10x15 unit, they said the first 4 weeks for free promotion doesn't exist! Why is it posted on numerous sites? Bad for Business!

Emmy Bach

All of the people I dealt with were absolutely delightful! Great deal for me as a student just wanting to keep some stuff over the summer. Would definitely recommend!!

James Young

Great experience. Even with some hiccups on our end, the team at Access Storage in North Bay was very easy to work with and understanding.

Jackie Manella

You can get in any time. Storage has been dry so far. Seems a bit pricy, and we have found evidence of mice in our unit.

C FROSTIES

Be nice if some parts of the storage units were shoveled

Angie Robinson

Very good service and friendly. Highly recommend them

Aaron Arthur

Overpriced

Kenzie Ten Eyck

Great place! I called around North Bay for storage units, turns out most of them at the time were unavailable or the people answering the phones were really unprofessional. Shawn at Access Storage is awesome and was very helpful. This is a clean place and I admire their professionalism and kind attitude.

Dustin Hutchings

Pro; Very friendly staff. great location. Con; after a month of storing i emptied my unit. my bed and several other articles soaked. The unit leaked. I've since had to buy a new bed and throw away a handful of items.. not what you expect from a place you pay good money to store your belongings. I never heard back when i asked for some form of compensation. I suggest you go elsewhere if you want your items looked after.

David Lee

Very happy with the service provided at the North Bay location. Kept my stuff safe and dry during my move. Friendly staff, and have the appropriate PPE to serve customer during COVID. Cheers to the staff there for always being helpful and friendly ????

Jay's Ice Huts

GO ELSE WHERE!! Just like the fellow below said!Worst service ever, they say that they will prorate you month but when it came to that it took 2months to hear no your not getting a refund. I rented for 3.5 months, pay the month upfront. The unprofessional behaviour at this establishment is by far disgusting, don't get me wrong there nice at first!!!

James Fraboni

I've been unable to connect Access Storage in North Bay for a couple of months now - by email and by phone. Earth to Access Storage? Come in Access Storage! >>Great location; great access; very helpful staff; super easy to do business with.

Neo Jameus

Great Service, Thank you guys very much!

Brad Schultz

When needed to deal with ANYTHING they were their to adjust it, fix it, with wicked speeds. Thanks to everyone I spoke with, Thank

Vicente Benitez

Easy to set up and get my storage unit.

Owen’s Mom

The staff at this location is wonderful! Conrad is very helpful and went the extra mile to make sure I got the right unit for the best price. He made me feel valued as a customer. I wouldn’t hesitate to use them again in the future.

Nicole Porter

We had a great experience with Access Storage. They were so helpful and accommodating. We were under a lot of stress and they did NOT add to it. Our rental experience was stress free! Already have recommended them to others and will continue to do so. Top notch costumer service! Our unit was clean and dry. We left there very happy customers!

Brap Trap

Great staff, super easy experience.

Dax Jayson Rutledge

Awesome people at this location. Will use again

Mitchell Dixon

Solid experience

Adam Chapman

Great place

Olivia Hall

FELLOW STUDENTS, DO NOT GO HERE. They will steal from you! TERRIBLE CUSTOMER SERVICE, website mentions that they will “hold unit for free” however they DO NOT stick to their word on this and I was charged a $28.00 “administrative fee” to …

Ryan Larcher

Overpriced and poorly maintained. over $200 a month for a 10x10 unheated. Other places charge between 150-200 with nice maintained units. find somewhere else to store your things with a company that charges fairly for their service

Wayde Van Mierlo (DUBBS THE FLORIST)

Honestly I highly recommend! The service was top notch! Thank you! Adding this as I've closed my unit now. The service was amazing! From getting into a unit too emptying it... was a very enjoyable experience! Climate controlled so my stuff stayed dry and moisture free for the 4 months I was there! Very happy! Thank you Storage Access North Bay!!

Elizabeth Fournier

Great experience. I was looking for a safe, secure storage site for a classic car. I had no idea what size I needed or how I would access the units. My first call was unsuccessful because all units were full. The Manager, Shawn Foisy, took my name and number and called a short time later later when the right size unit opened up. He was so patient with me and helped me sort it all out. He is very knowledgeable and extremely courteous -- my car is now safe and I am confident it will be secure over the winter months.

Linda Berridge

I don't know what I would have done without their help and expertise - not only friendly and attentive to deal with but met and exceeded my expectations from day one. Thanks very much for your support - truly appreciated! :)

Mandy Tremblay

This place is amazing. Very good customer service, Cheapest prices for the best quality and they contact me regularly to make sure I'm happy with their services. I highly recommend using Access Storage if you need a storage unit. You will not be disappointed!!

Sheri Loyer

Was broken into. Terrible management. Lockers would not lock because they were frozen.

Paul S

Friendly and helpful staff.

Kerri Cushing-Mitchener

This was quick to arrange; I was able to do it from another city and is a great option for University students to store their household belongings rather than moving them all back home for the summer. Quite coat efficient for students if they share a unit. Great customer service as well! Highly recommended!

avrie warkentin

Such an amazing facility, with helpful, and kind staff!

Mike Spencer

Staff was super friendly and unit i helped my buddy move into was clean. They also let us know about the storage auction website

Carl Bradshaw

The price was good, the staff was VERY GOOD, the only problem I had was they charged me per month but their years consist of 13 months. This made a payment bounced due to thinking they were coming out at the same time each month not at random intervals.

Murphy

Excellent service Friendly, great price and great service

doug mackenzie

Excellent service and staff

Fatima Suppa

Very friendly staff and knowledgeable, answered all my questions.

Doug Mackenzie

Great people and excellent service hats off to Zoe and Chris

Peter Murphy

Good experience ail around, staff is friendly and helpful.

Morgan Sager

Great experience start to finish. The gentleman who runs the front counter was extremely helpful always and very kind. When i need storage in the future i will definitely be coming back.

Calistus Frederick

Location is clean and so far seems secure and locker unit is clean as well. Will recommend.

Desiree Brown

Had the pleasure of dealing with Conrad! He was so amazing every step of the way and was very accommodating. Definitely went above and beyond for me and my situation. Would recommend his customer service to anyone!

Laura Johnson

Excellent service! I could not be more impressed with the professionalism and sensitivity I experienced while setting up an agreement for a new unit. I will be highly recommending this business to others.

Yves Lefebvre

Awesome people, great place

Angus0914

Helpful office worker

Sean Porter

Storage was fine, staff were great, automated messages about being past due when account was paid up until end of tenancy were harassing and unnecessary. Paid til Aug 3, getting emails and automated phone calls prior ro date (ie July 27th) that account was overdue. NOT APPRECIATED

Richard

The unit was clean when we put our belongings in. The manager was very friendly. I would recommend this facility to anyone wanting extra storage place for their belongings. This is our second time using this facility.

Vandi Kennedy

Poor experience. No payment plan options only monthly payments and late fees are outrageous. Upon pick up of my unit all my furniture was wrapped and still full of mice urine and droppings and dead mice in my furniture. Live ones ran away as I emptied my unit Wood furniture destroyed and unreplaceable items ruined of urine. Contacted them and was accused I had food in there as a wrapper was in there. Which I didnt not place. Getting run around . was a small hole at back of unit. All storged was furniture washer dryer and boxes of glasses etc. Not recommended ..

Eric Berger

Convenient location, did the job for short term rental

Mary Hamilton

Great experience with no problems at all.

sam smith

Great deal for students! After shopping around, I found Access Storage to have the best price and is super convenient as now I don't have to lug my dorm stuff back to Toronto. Staff are friendly and helpful too.

gerald sedore

Friendly service, and 24 hour access!

Dick Doucette

Easy check in, service was great

Edna Stewart

Really great people to deal with, from start to finish.

Laurie Ann

Conrad and Shawn reduced the stress that my family had during our move. Everything was falling off of schedule, our house sold before the new one was finished and we had to store a 6 bedroom house worth of furniture. They managed to find us the multiple units that we needed at a great low price. The prorated the rent on a per week basis at the end of our stay which saved us A LOT of money. None of the other facilities in town work on the 4 week structure like they do and would've charged me a full cycle of rent. Honestly do not know why I am seeing bad reviews on here, they're great!

Katelyn Sirrs

Edit: I am updating this review because my concerns were promptly rectified by the regional manager, Stephanie. Stephanie was polite and very helpful, and I am satisfied with the solution that was offered to me. Original review: I don't usually write reviews but unfortunately I have been having difficulty with this company for the past few weeks. It has been 3 weeks since I originally e-mailed with a concern about rent increases with no notice given, and the staff at this location have yet to help me. I have had to call them several times to try to make contact, as they have seemingly ignored my e-mails and phone calls. When I did speak to Shawn originally, I was told that I would receive a response from him the following week. After no response that week, I called again and this call too was not returned. Shawn, as the site manager, was not helpful in assisting me, and I'm very disappointed in the service I have been receiving as of late.

TIM FRICKER

Been a customer there now for almost 4 years havs had no issues and staff are very helpful.

Laura Zajarny

Access Storage was a pleasure to deal with. The staff are unbelievable and the facility is great. Being a very long way from North Bay and trusting my daughters belongings to be left behind during the summer months along with the the ease of access made the transition from year one to year two so much easier - Thank you, highly recommended.

Drake White

It seems like within the last year, my review was deleted and a bunch of 5 star reviews came in from people who only reviewed 1 or 2 places within the last 12 months, most the last 6 (suspicious). Long story short, they get broken into 2 or 3 times a month. This isnt an assumption, their corporate office and staff told me themselves after fighting with the insurance they provide. Insurance needs their office to call them and tell them its broken into. They wont do it. Called well over 15 times to get this done, head office, everything - they ran out the clock, highly suggest filing your own police report (even if they say the company needs to, insist on it for your records) and using your own insurance because i bet the reason they wouldnt call is they didnt file a report (when it wasnt just me either who got broken in to, the whole line of units did and speaking with a few, none of them were able to claim who had their insurance). Also, clean is not a word i would use to describe, anyone who says so hasnt been at the building long enough as there is very evident a rodent problem. To this day, you can see the problem just looking at the buildings but also its out in the bush so any cloth, mattress or textile will get ruined regardless of food or no food (they blame it on that from talking to past customers). Easy proof, lean on the walls, push on the ceiling -- look for rodent droppings as these are metal sheets.... You may also notice you can stick your hand into other peoples units doing this (its flimsy metal after all so if 1 unit has rodents, they all do). Save yourself the headache, find a place that doesnt look like they paid for reviews or offered a discount for a 5 star review from someone there less then a month. Its deceitful to say the least and suspicious considering it went from 1.8 stars to over 4 in less then a year (mice dont disapear that easily when in the bush i can tell you that much). When things go well, its not the worst: easy payments, 28 day cycles and always vacancy but what matters is when things go wrong and the support is just not there for it when it does.

Catherine Madigan

I was very happy to find such a great place with so many benefits. I love the inside storage. Clean & dry. Easy access to my things for a month. Friendly staff. Would highly recommend Access Storage.

Ritchie Beirnes

Excellent!! Very professional and helpful! The unit was exactly what we were asking and looking for!! …

S Nault

Staff is amazing and facility is dry and secure. They are on a 4 week payments and do prorating when moving out. I have stored at a monthly facility in the past and they charged me a whole month when I only needed the unit for one week. I would 100 % reccomend Access Storage. Thank you for making this so easy. I have since moved out but will return if I need storage again.

The Solo Monkey

Terrible service and got mice throughout my car two years in a row and was told it was my problem...

Craig Rossignol

I'm very comfortable with the security of my belongings, one thing I don't need to worry about. Found a unit of the right size at a great price.

Karen Brown

Staff was friendly and helpful but the locker door kept coming off the runner and was difficult to open and close safetly light was broken in unit aawell

Bonnie Clarke- McKenzie

Very friendly staff and very helpful, would most def recommend Access Storage to anyone.

Jean Ayotte

Highly recommend using Access Storage if you need a storage unit. You will not be disappointed. Very happy with the service provided at the North Bay location

Tim Mitchell

Great staff and very clean place

Sui-Lin Kilby

DO NOT GO HERE. UNTRUSTWORTHY. This is one of the most unprofessional places I have ever been to. I was charged an additional hour of moving because of one employees incompetence. There was never any indication that there would be a lock on the door when I moved in. I even told the man when I would be moving in. He had no explanation for why there was a lock and then quickly left after unlocking it. Later the movers told me that this establishment has been known to do this to people previously. The movers said they would help me with my case if I required so. I called the head location in Toronto and they said I would have to take it up with the local office. When I called the next day the office was open, I was met with rudeness. He had no sympathy. Makes sense because he was the reason I was upset. I asked for an explanation and all he could do is lie and say he told me things he never did. I then told him I could call the movers and they would back me up, he said "I don't believe that," to which i replied "okay you can call them." He said he would but I doubt he did because he knew very well he was lying. He was stumbling over his words and could not give me a clear explanation as to why this incident occurred and why it has so many times in the past. The way he dealt with my complain was by far the worst part. He basically just told me I was a liar and he's right about everything and disclosed all the information. This was the most unprofessional encounter I have ever experienced. If you want to rent from a place that is handled by a very untrustworthy person, who will later turn the blame to you rather than resolve the problem, then this is the place.

J Rossetti

Terrible customer service. Paid a deposit/hold before we could see the storage unit. Didn't take the unit because it was a tiny box unit on upper floor. Was supposed to get refunded 3-5 days but it's been 2 months and still nothing. Spoke to at least 5 people and every employee has a different answer.