Reviews of Bekins Moving and Storage (Canada) Ltd (Moving Company)

Graham Weatherby

Reliable and timely - they facilitated the end of our cross-Canada move. Obliged further by leaving the truck over-night ... thank you.

K Racey

Moved from Port Alberni to Ontario. Bridget in office great and responsive. No damage. Great driver. End pric higher than expected is only major concern, but still reasonable. Left delivery instructions as how and where to place items but wasn’t followed. Just the same it was fine, and thrilled no losses or damage. Have had horrid moves before. This was definitely my best experience. Thanks.

Jagg Calgary.

I'm giving two stars because the owner and the bookkeeper seem like nice people. I hired this company to move some things for me and they did serious damage to my items. The worker at first denied there was any damage but after a short discussion, he agreed it was damaged. Then he blamed me. I wasn't looking for compensation or restitution, all I wanted was an apology but I didn't get that. What was most problematic is how they packed my things. My kitchen contents were tossed into containers. Cleaning products mixed with food and contents from multiple areas put into random boxes. None of the items such as food or cleaners were placed right side up to prevent leaks. It is so disorganized to unpack. It was very upsetting and disrespectful. I don't think I'll ever trust any moving company to pack for me.

Tammi Parsons

Excellent to deal with. Friendly, helpful staff right from the first contact to the end. Due to a problem with the elevator, the two movers carried everything up 3 flights of stairs to save me money. Huge shout out to Ron and Bailey. Thank you everyone.

Leslie Marie McCaffery

The guy was nice , but he was unable to help me with my move because they were so busy.

Tammy Williams

Bill and team were very professional, knowledgeable, and patient with our hot tub move. Would definitely use them again. Thanks you guys :)

Cindy Gregory

Was just inquiring about a crate and Bridgette was very helpful and very pleasant ????

Holly Wollbaum

Bekins moved me in April! I was a little unorganized but they were amazing. Fast, professional, hard working! They were amazing!!????

Andy Benson

Very helpful, friendly and professional

Axel Kristi Graham Herrmanowski

Terrible customer service! I told her everyone works and the very latest to deliver would be good ‘not going to happen’ ‘well so do my guys’ online it says they are open until 5 but ‘her guys’ are done by 3-3:30 the latest. Been waiting over a week now for my fridge.

Devin Montgomery

A lot of the staff hard-working and dedicated The owner invests a lot of time and money and effort into his company In need of a much larger warehouse and yard space

Ryan Brown

Good reliable

Jason Janes

Great moving company with 120 years in the industry theses guys know a thing or two and moving furniture

Lenore Leitch

I booked Bekins in Parksville because friends had used them and hadn’t complained (although, looking back, they hadn’t exactly recommended them, either). Bridget, the woman who came to assess what I’d need, was professional and helpful. When I moved my entire household into storage a few months later, ahead of a major renovation, all seemed to go well. Unfortunately, that’s where the good review ends. I really don’t know where to start with the “return” portion of the move. This is truly the worst moving company I’ve ever dealt with. They damaged walls & trim as one of their bull-in-a-china-shop employee rammed a dresser upstairs and into a closet, lost critical items (like ALL the hardware to re-install window blinds, which had been in separate bags and securely fastened with yards of heavy-duty tape to the also heavily-bound blinds) and could not have cared less when I called to voice my concerns. ABSOLUTELY HORRIBLE. Use ANYBODY but Bekins.

Anne Kelly

Stephen, Paul and Bridgette are awesome. Wonderful caring for my 90 year old/young mommy. A great big thank you to all of you for making our experience a fast and efficient endeavour in moving our mom Martha Cuthbert. Anne Cuthbert Kelly

Blaine Bradley (Bradley Financial)

Very profession quote package. Great service from Brigit so far. We have chosen Bekins to move from Ladysmith, BC to Fort McMurray, AB on May 26th. Hopefully smooth sailing ahead!

William Andrusco

Great service

chris threadgill

They recently moved my parents, damaged many items ( which they paid for "damage insurance" ) they took no responsibility and the insurance covered next to nothing!!

Tammy Rietze

Was charged nearly double compared to what I was quoted. They were not careful and did damage to my home. Would not recommend this company.

Chris Buddo

Grewt people receiver Erine was great to deal with

Emily Major

They lost several of our boxes, changed the storage fees without notification, high turnaround so every time we tried to call it would be a different person and we would have to start the process all over again. They broke an antique mirror and took over 4 months to replace and we had to go pick it up ourselves, they wouldn’t deliver it. Save yourself the time and hassle. If you do decide to ignore my warning keep all your paperwork and make sure you get hard copies. I’m not sure how many times I heard “it should be in your email”. I’d give zero stars if I could.

Jasmine Stevens

Great moving company !

Janet ward

Worst moving company EVER. Promise the world, all they do is send a bunch of idiots to pack up your personal belongings and wreck the lot. SO MUCH DAMAGE hard to know where to begin. Ill equipped, ill trained, and not up to the job. Hardly anything made the trip without being broken, or damaged, despite all the promises and rubbish you read on their website and the obligatory ' lip service' they pay to themselves telling you how great they are. Yes, great at wrecking your possessions, PLUS they had no proper communication for the delivery, what a sham that was. Don't waste your money if doing long haul, get a proper company in. These weren't cheap, but they were cheap rubbish. Would not have them move rubbish to the landfill !!! DREADFUL !

Lisa Rimmer-Yung

THIS COMPANY DISGUSTS ME. Following yet another fight with this company via the BBB, we are shocked at the depths Bekins Moving & Storage will sink to. Not once have they honoured anything they promised us. Here is a list from beginning to end of what they promised and did not deliver: 1. The initial estimate for weight of goods was half of what the actual weight was. They then accused us of 'hiding belongings in a crawl space' when the Bekins Rep dropped by to assess. This was not true, and we actually sold some furniture after the Rep dropped by (sofa, table and chairs), and therefore the estimate SHOULD have been on the high side. Instead it was half of what it should have been. 2. The Rep promised us one free month of storage. After our belongings were unloaded and stored, we were billed for the first 6 weeks right away. We had to fight via the BBB to get our first free month as promised which we did get after going to battle. 3. The Rep quoted us $1 per Ib of goods stored. When we phoned to try and add insurance, we were told it was $1.50 per Ib! Again, we had to fight with them in order to get what was promised. 4. After only a few months of storage and feeling VERY UNEASY about this company and the safety of our goods, we decided to move our belongings out of their facility. We were quoted $30.50 per hour, per worker for unloading our goods from the vaulted storage. When we arrived at the facility we were instantly billed by weight and not per worker per hour. ALL WORK WAS COMPLETED WITHIN 3 HOURS from start to finish. Therefore, we should have been charged $237 plus tax. Instead we were charged $877.80. 5. Bekins promised that our belongings would be stored in Vaults. When we arrived at the warehouse to unload, we found our belongings being stored on the warehouse floor. They were packed tight in the corner of the warehouse (NOT IN VAULTS AS PROMISED), and close to the roller door which was not damp proof at all. We also had a rocking house that was off to the side of the warehouse all on its own. At our initial meeting with the Bekin's Rep, we asked if the belongings would be stored in vaults and we were assured that they would be. We again confirmed this during two further telephone calls to Bekin's before signing the contract. We were shocked to find that all of our belongings were being stored loose on the warehouse floor. The storage provided was not weather or rodent proof. We made it crystal clear to the Bekin's Rep before signing that we wanted VAULTED STORAGE. 6. Multiple items have been damaged. It is obvious from the condition of some of the items that they were not treat with care. Some very expensive pieces of furniture are broken, scratched and have pieces missing. On the day we moved out, we caught one of the movers standing on top of some of our boxes and using them as a means of climbing up to the higher boxes to pass them down. And one corner cabinet that was brought over to Canada from the UK was damaged by the roller door. In summary, Bekins talks the talk at the estimate stage BUT DO NOT HONOUR ANYTHING THEY PROMISE. They are very good at assuring you and promising the earth, and appearing professional. But once they have your goods, or business, they do what they like and lie through their teeth to get out of it. They turn everything around and try to blame the customer. Save your self a lot of time, energy and heart ache and use someone else. I guarantee you won't find worse.

Ken Clarke

Great poached eggs / Benedict and egg breast sandwich awesome oatmeal

D H

Cost of move was much way more than quote. We were surprised at the final cost. Claudia? I think Parksville, Nanaimo Person dealing with arrangements on the phone was difficult to communicate with. When our stuff arrived at the new property the staff said 'their cell phone wasn't getting a signal' and asked to use mine to send payment for the removal. We wouldn't use this company again. This is our experience of using Bekins and without prejudice.

Clifton Minty

Helpful and especially accountable for their service

ninjawin11

Awesome movers!!!

John Arthur

Not only can we not recommend Bekins but would advise others to a avoid this company for long distance moving. We have shipped long distance between Canada and Europe 6 times using many different companies, without any major incident until now. On arrival in Europe much of our stuff was smashed, the container was so badly loaded that boxes marked fragile arrived crushed. One heavy item (55 kg) that we instructed Bekins to remove and dispose of before loading the sea container, was instead loaded end up on top of cardboard boxes clearly marked with red tape and the word fragile. The damage could not have been caused by a shift in the load on route which is often used as an excuse, but deliberate bad packing. The professional local company receiving our goods in Europe were shocked by the amateur, to the point of negligence, way the sea container was loaded (evidenced with photographs). We did not get the service we paid through the nose for. We have received no apology nor the Airmiles which were promised on 5 occasions over the last 6 months. Many of our emails have been ignored, they were quick to take the nearly $20,000 but not in responding to customer concerns.

Jason Hamilton

oof drivers are scary

Chris

I have had Bekins do two moves for me now, one long distance and the most recent back in April of this year local. Very happy with the service I received both times. Fast, professional, polite and competitive pricing. Would definitely recommend and will use again for my next move.