(Posted on behalf of my mother)
I moved with this company recently. They were all pleasant people, but sadly it was a big mistake, and a terrible experience.
My bed was dismantled to move, they lost the hardware to reassemble it. I was left sleeping on the mattress on the floor for 3 weeks.( I already had an injured back and I am a senior)
I was told it would only be for a couple of days. After complaining bitterly Brett arrived with a second hand box spring mattress from ?? It wasn’t clean & I did not want it in my apartment. He told me he’d be ordering the parts (one piece also broken) from the manufacturer & would fix my bed. I waited 3 months, contacting him numerous times with no response.
My son eventually spent the best part of a day buying wood, and attempting to fix my bed frame. Presently I have a temporary fix, but will have to buy a new bed frame.
A beautiful antique bar cart mysteriously “disappeared “all that remained of it was one handle. He “did not know” what happened to it!
Other pieces of my furniture were scratched badly, my cream lounge sofa and chairs were in an appalling state, filthy. Fortunately the covers could be removed & he did get them dry cleaned for me, but some areas are stained now.
When I asked about his insurance (he had told me he was fully bonded) he said the deductible was too expensive!
All in all, it was a big mistake on my part to not fully do the research and go with the cheaper quote. Never again!
Live and learn!
I have included some photos, bed, antique bar cart handle(all that was left of it)