Reviews of Two Small Men With Big Hearts - Kamloops (Moving Company)

Bonnie Jones

The day of our move ,We had a misunderstanding about time and date. Ed the owner went out of his way to accommodate our schedule. Randy and Andre arrived and never have We ever seen two men work so hard. Ed, we would like to let you know that those two guys did a fabulous job representing your company. Nothing broke or scratched . Awesome job boys.

Lynne Cronk

Absolutely unprofessional. They mistreated my furniture ie broken lamp, broken pictures, broken expensive glassware in boxes and scratches, nicks in everything I own. Some furniture left in pieces. How they classify themselves as movers is beyond me. Never never would I hire them again.

Or S

From the original interview to the final box being moved in at our destination, we were comletely satisfied with the owner and crew. They were hard working courteous young men. Very efficient in placing everything and assembly as needed. They were very careful with our belongings nothing broken or damaged. I would highly recommend this company for your next move.

Susie Schermerhorn

Very rude and disrespectful to the owners of the house. Do not recommend this moving company

Bernadette Aura

5 guys with two trucks showed up on time. They were excellent. It went smoothly and fast. Good value.

Billie Matheson

Two men arrived at my apt on time. That is the best thing I can say. The reason I am writing this review so long after my move Feb. 28, 2019 is I had the flu. Upon arrival to my two bedroom apt in a three story walk-up (which the owner new about) the complaining started. They did not have enough men to do the job and could not find anyone. My son was there so he agreed to take the job to move me. They hired him on the spot. Before an item was touched I was informed by James that TIPS were not mandatory but appreciated! I told him I would like to tip them but had no extra money. The atmosphere took an immediate change. They saw my drill set and went crazy and took most of my things apart for me to put back together. Heavy dressers, and my headboard??? First trip down Andre broke one of my pictures and blamed me. I also bought him breakfast and was told I did a good job. No thank you? Complaining the whole time about each other we finally got packed and arrived at my new place 5 blocks away. It gets worse! I had 5 large black bags of clothes and asked for them to be put in the spare room. They were. Right on top of and hiding the electric heater??? Someone broke one of my night table legs right off so that was not mentioned and hid behind a stack of boxes??? My new landlady had to ask them twice to be quieter going into the elevator. She was just cranky? She asked me if they were really professional movers. Again before the end of the move I was told that TIPS were not mandatory but appreciated??? They did not seem to know who the boss was. I did not TIP them. My new apt. had not been in use for a while so I had to go around and turn the heaters on. A few minutes later I smelled plastic. That's how I found my clothes! I had to move several items to get to them, that's how I found my broken nightstand! Horrible move!!! Then they ask Craig to go move a bed. He said sure. Another bad experience. They are unsafe and do not have the proper tools or enough staff to do their job properly! NEVER AGAIN!!!

Colin Norris

Oh my ! We engaged this local mover to move our furniture and effects from Ashcroft BC to Merritt BC. My wife spent 70 minutes itemizing each room contents. Being used to MANY moves in the Armed Forces, my wife asked the Manager if/when there would be an on-site assessment. The manager stated that it was not required. Well ..... on Moving Day, the truck showed up - a visibly SMALL one for the task - with a crew of three. I signed the paperwork and they got to work. Seven hours later, the Lead Hand asked me what I could leave behind. ( They had ran out of room on the truck !! I still had two rooms of furniture to load !! ). I informed the Lead Hand that we had a deal closure the next morning, and that all effects had to be removed. He then dithered about not being able to contact the boss etc. I told him it was HIS problem to sort out. He then left our location, drove to Kamloops, and obtained a second moving van. The five-hour loading job turned into a gruelling eleven hours !! ( WAIT - THERE'S MORE .... ). The next day, the TWO Vans showed up at our new house. The Lead Hand ran up to me, with his cell phone in his ear, saying that the Boss ( LIVE ) wanted an additional 650.00 before they would unload !! I said, ""Pardon" ?? He said that we had under-declared our total load. ( WHY would we do that ? Further, as veterans of 17 moves across the country with the Army, we KNOW the drill !! ). The Manager demanded an additional 650.00 "or our furniture would be impounded". My wife, who took the call, reluctantly gave him 300.00, which was accepted. Thereupon, our furniture was unloaded. We conbacted the Manager. He was relentless. We them contacted the BC Better Business Bureau and submitted a formal complaint. We included the original Invoice ( as agreed upon by us and the Mover ). After due process with the Better Business Bureau, the Mover Manager ( while admitting NO fault ) agreed to reimburse the extorted 300.00. After almost 6 weeks, we had heard NO response. We contacted the BBB for resolution. The BBB has stated that the matter is closed. Summary: BBB did what they had to do - twice ! "Two Small Men With Big Hearts" Kamloops .... JUNK !!

Donna Armstrong

This was a difficult move, from a second floor walk up into a basement from the alley, in 32 degree weather. James was amazing! Calm and professional. Both he and Landon were gentle with my belongings, myself, and my cat. Thank you so very much for your kindness and for moving me with such care. This could have been a very stressful day, but I trusted you and all went well. I will definitely recommend you to friends.

Melissa Macdonald

First of all, the men showed up positive and willing to work. Two of the men worked very hard while the other one stood around. We paid for three men but only two worked. They did an amazing job moving the things out of the house, but when it came to moving the things in the new house, attidutes changed and there was a lot of negativity and swearing. Because things got a bit hard (due to stairs), they basically gave up on the job. They left our sectional couch on the lawn and said they couldn’t get it into the house and we will need to figure it out since it’s not their job and they don’t have time. It was lifted up a 7 foot retaining wall and left on the townhouse shared back lawn. I asked why it couldn’t go up the stairs like the rest of the furniture. The guy claimed he measured and it wouldn’t fit.. but didn’t actually try. He asked if I would like it moved into the garage until we can figure something out. I said “yes”. Then he was like no I’m just gonna leave it here because it will be easier for you guys to move in when you remove the sliding doors to bring it in. Being 2 young woman and a young child, we were upset trying to figure out how to finish our move since our couch was on the back lawn with the pieces everywhere. After many phone calls for help with no success, our neighbor came and helped us. It turns out the couch fit up the stairs the whole time.. many tears and attempts to remove the sliding door later, the couch was brought into the living room effortlessly. If you want the job to get finished and professionalism, I would not recommend this company. :(

Mike Gray

520 Battle st Thompson villa Apartments, I would not recommend this company as they are disrespectful to seniors and kick the elevator doors if they don't get it first. If they show up i will be calling the R.C.M.P, to remove them. Manager. Had to add 1 red star in order to post this.

A S F

They dont tell you they charge minimum of 3 hours so be prepared to spend over $350 to get your stuff moved out.

Melanie Pereversoff

We had a great experience! They were very friendly and moved our furniture in a quick, careful, and thoughtful manner. Good communication and value!

Deborah Davis

My move was wonderful. I was worried because I had never used a moving company before. I will only use this company in the future!

sonny billy

I have a big move coming up here and I am looking for the right crew to do the job. It seems as though you (the company) have a lot of negative reviews; and the response from management seems to be on the un professional side of things. It seems as though management is trying to salvage the company's reputation and in doing so it seems the blame is all on the consumer. I have read all of the negative reviews and all the responses by management. Of course I do not know the full story of either side of the reviews that may be fueled by a lot of speculation and dramatic emotion, however, what ever happen to the good old fashion saying “the customer is always right” ? Just from reading the bad reviews and the response from management; it makes me and possibly another chunk of your customer base question if one should even bother picking up the phone to call you guys? I will most likely call when the time comes... but only to get quotes and very detailed information. I have also read the 5 star reviews and have taken that into consideration as well. Everyone’s out to make a buck and top knot quality is very few and far between these days. Reputation of any business is everything so if you are up for taking advice I would be trying to turn your negative one star reviews into 5 star reviews; example to those who left bad reviews maybe reimburse them some of the money they feel was wrongfully taken from them? Restoring your reputation, in my opinion, should be number one of your; how can we get better list. And if you don’t have one of those list start one.

Jan O'Brien

The fellows showed up right on time with a call 15 minutes before. They worked hard, moving in and out of difficult spaces. They were courteous and professional and super helpful. They finished up on time. My things were handled with care. I was very pleased with this crew. Thank you for an excellent job. Much appreciated.

Jen Edgecombe

I hired this company for a simple move job. The price charged ended up being $200 more than what was quoted. They were an hour late. When I called to ask for an estimated time of arrival, they threatened to cancel the job. I did not have a very good experience with this company.

Hector More

Great moving experience, highly recommend.

Yash Thakker

HUGE RAVE: "Two Small Men with Big Hearts Movers" . We recently moved out of Kamloops to Cranbrook and would like to give a huge rave to TSM team for making this move feel like a piece of cake. We contacted a bunch of moving companies for quotes. TSM was reasonably priced, On Time ( I am unsure if they even took a break while driving down to Cranbrook), No surprise costs. At the end of the day, they still had smiles on their faces after lots of heavy lifting. Highly recommend Ed Lea and his team. Thank you TSM.

Zachary White

I was at a friend's to help move some stuff and as they finished with all info the driver or worker said in front of a group of us that a tip would be appreciated and my friend said "would beer be okay" and he said "no, monetary" and suggested $100 per man. I could not believe it. I thought it would be a quote, maybe a readjust and pay but it felt very awkward and there were 5 of them. I would not recommend this business. Do not tip movers, expect their management to pay them a living wage.

Terry Burnett

James and his crew were amazing. We had a reputable Kamloops moving company booked to move us from our home of 32 years on June 22, 2018 and they didn’t show up. I tried phoning and messaging them but I couldn’t get a response because it was a Sunday and their phone was turned off. Our son phoned from Nelson to see how our move was going and we told him the mover didn’t show up. He phoned other movers and connected with Two Small Men with Big Hearts. Within 1.5 hours James had put a crew together and arrived at our home with his truck. They were very professional and quickly had our items loaded on the truck. They had two stops, one at the place we were staying and another at a storage facility. All of our furniture was wrapped in plastic and blankets. The cost of this last minute service from them wasn’t any higher than what it would have been with the initial company. It was such a pleasure having James and his crew come to the rescue!

Donna Salo

Very professional and and polite great job done

Gary Beckley

The guys were very personable and professional. They didn't waste any time at all. I don't even think they took a break. The price was fair. Overall was a pleasant experience.....we highly recommend these guys. Thanks again!!!!!! As far as the negative reviews. I just can't see it. There's people who complain about everything.....no matter what. These guys were GREAT!!!!!

joe yanchuk

they are the most lazy movers ever. save your money

Bonnie Fleming

I had a very good experience with this company. Ed, the owner, provided the hourly rate and advised of the 30 minute travel time charge and there were no surprises on cost. I needed to pick up from two different homes and unload at a third. David and Nathan, the moving crew, called to let me know they were on their way (and on time) and were careful with my belongings. They both had good attitudes and work ethic. I would definitely use this company again. Cheers boys!

Peggy-Jo Broad

Ended up hanging up the phone when I called...couldn't get an answer from the guy as to whether he was even available.

john doe

Watch out this firm is not returning your deposit if your real estate deal fails. I would not recommend to nobody

Theresa Johnson

Fantstic movers. The best I've ever used! It was nice to use movers who actually cared about my things. The workers were courteous and so helpful. The cost was way less than the last movers i used who didnt even put blankets on my furniture and they damaged a bunch of stuff. I will definitely recommend Kamloops Two Small Men With Big Hearts to my family and friends. You wont be disappointed!

Electra Health Floor

I’m really happy with what Ed was able to do for me on very short notice. He moved my stuff from Sun Peaks to Vancouver. He is extremely easy to work with and he did it at a very competence price. Thanks Ed!

Olga

Work too slow and charged for long hours.

Mikaylah Chisholm

So very impressed with the care they put into moving my home. I couldn't be happier. My husband and I have never used movers before and I'm so glad we picked Two small men with Big hearts. They moved us from our place in Monte Lake with 3 feet of snow on the ground to by the airport with no one problem. I was worried to have people I don't know move all my big heavy expensive solid wood furniture but I was very impressed. Would definitely use again and recommend this company to everyone.

Adrian Mancini

Could not be happier! We were moving from Kamloops to Lake Country. The team had to empty a storage locker in Kamloops, drive to Lake Country and empty the garage in our rental, then drive to the new home and unload. They were here right on time, were very careful (moving blankets and straps in everything), incredibly efficient, polite, professional, presentable, and did it all with smiles on their faces. A huge thank you to Andre, Joe, and Dan. Job very well done!!! Will definitely be recommending 2 Small Men With Big Hearts!!!

Jaime Clarkson

I want to start by saying everyone we had contact with from the movers to the owners were nice. They helped us out very last minute. The two young guys worked their butts off and took great care of our belongings. The problem we had all stemmed from a lack of communication between the out of town owner and the local person in charge. I won’t get into details but just make sure you confirm everything you agreed to with the movers when they arrive. Everything from price per hour to timelines so there are no surprises. Our simple 45 minute pack, 45 min unpack + 2 hours of commute time turned into a two day ordeal which spiralled into a very stressful move for us when hiring them was supposed to reduce that stress. Edited to include some details based on the owners response. - we were quoted $120 an hour but halfway through the move they told us it was $150 because they decided to bring 3 men instead of 2. -we were told they would be there at noon, then they called and said the next day, then changed to 4pm then they showed up at 1:30pm. You could imagine how stressful this was on us when we canceled the uhaul we had booked for this company and we couldn’t go back at that point. - we were told they had a four hour minimum which was fine for us as we knew the move was an hour unload, an hour load and two hours of commuting. It wasn’t until they were finished loading that they told us that the guy had to pick up his son so couldn’t unload that day and needed to store our stuff in his van and unload in the morning. Ok again, really not ideal and again not mentioned up front but have no choice but to move forward at that point. Then we were told we had to pay a four hour minimum for EACH day. Yes, even though the move was over two days at their (after the fact) request, not ours. I complained to the owner and he then agreed to reduce it to two hours the next day, still not fair service but nothing I could do. Then they forgot to get me to sign paperwork and tried telling me it was my responsibility to drive 3 hours round trip from Vernon to Kamloops to sign it. Even after all this, I’d tried to give a fair review. We were not some victims who were desperate for their help. We were paying customers and didn’t get treated very well. Very unfortunate. Please make sure what you agree to with the owner is on paper and review it with the front line staff before they start. Id like to think this was a series of miscommunications but based on no accountability, I’m not sure that’s what happened here.

Jack Reid

Showed up on short notice and got the job done quickly.

Richard

A friend of mine booked this company back in September for a move later this month. No calls to confirm and after numerous calls was told he would call her back. She called back talked to Ed and then mid way through the conversation he hung up saying he had another call to answer. Bad customer service and dubious promises. Be aware. Obviously they don’t need the business and he’s chooses to pick the business he wants

Darren Parkes

I've used them three times in the last year and have had nothing but great service. The guys were on time, very careful and efficient with there time. I'd absolutely recommend them to anyone moving.

Donna Summach

Worst moving experience, took 9 1/2 hrs to move 5 km. Charged over twice the quote. Small 2 bdrm plus den house. Bad move.

Jackline Murugi

They offered expectional services.My goods were in good condition as packed. I would highly recommended two small men with a big heart to anyone planning to move out.

Connie Grant

They were an amazing moving company! They did the job so quickly and efficiently, they worked over and above what was expected. I'd recommend them to anyone. Great company and wonderful people! ????????

Autumn R

We had 3 amazing movers today!! I recently had surgery so lifting was not in the cards for us, David, Donnie and Malakai were awesome. We moved from an apartment to a 3 story townhouse, and had to empty our Storage locker as well., Everything was put where I needed it, they were super friendly and worked hard. Great price as well we will definitely use them again, thanks for making our move a great one!!

Daryl James

"careful, kind, polite, courteous" Above is a exert from their company motto, today as a driver I was blatantly run off the road by a moving van with no visible plates and no lane change indication. If this is how they treat random people around them then I say false advertising. The police will be called! To the owner, do not contact me, own this mistake and hold your staff accountable.

Lorraine Garceau

This morning 2 young men arrived to load for the move. They were very courteous, professional and hard working. They were awesome. Hope they are the ones that unload for us in a couple days. Thank you Donald and David.