OMD moved my senior mom from St. Catharines, Ontario to Montreal, Quebec. They did a great job and I would recommend them wholeheartedly. I was nervous about the move - we were uprooting my mom from her home of 50 years, what a disaster it would be if her possessions didn’t make it in one piece?! Fortunately we didn’t have to worry, they arrived and all in one piece.
Amy is a great hand-holder and was incredibly patient and responsive to my questions and foot-dragging. When I expressed concern about the lack of reviews anywhere online, she offered 3 references. I called all of them, one twice, and that gave me the confidence to go ahead. The reviews, like mine, were not perfect but they were honest. I hope OMD can grow their online presence as it would have been easy to just go on to another company.
The moving team was great. Bright is full of energy and clearly loves his job. Both guys were pleasant and respectful and hard-working. In the end the final hours clocked were slightly less than estimated. They were slightly late on both the pick-up/loading day (15-20 minutes) and the following unloading day (30-40 minutes) but in both instances Amy called to let me know in advance of the scheduled time. It was not at all a big deal for us.
The only criticisms we have fall into what I hope will be constructive feedback. OMD uses blankets to wrap furniture to protect it. This is great; however, we discovered that those blankets retain a lot of dust - so while tables had been dusted and polished before the move, they need another full clean after. I think this could be easily remedied by shaking out the blankets after each move. The ‘contract’ is a bit weird, more a statement of respective roles and responsibilities and no details (all of which are in the estimate). That made me a bit nervous, but was remedied in part by Amy putting additional details into a cover email with the final estimate. For the higher value, long distance moves, it may be a good idea to modify the contract form to allow for more customized info.
All in all, we had a good experience!