Reviews of Tlc Movers (Moving Company)

Lesa Mickalow

First - this is NOT a moving company but a brokerage. Todd from TLC Movers booked our move on May 26th of 2021 and took our deposit of almost $2000 on May 27th for our Cross Canada Move for pick up in Ontario on either the 14th or latest 15th of July. TLC Movers is ONLY a brokerage. They broker trucking companies who also broker other drivers with trucks. The move never happened. We found out ONE DAY prior to our move date. As per Todd at TLC, the driver would be in touch a couple of days prior to give us at ETA. We were told it would be ALL Ways Moving and Storage out of NS who would be handling our move. Todd from TLC even put us in touch with the owner John who asked us on June 28th to be ready on July 13th instead to which we confirmed. On July 12th we had yet to hear from any driver and I contacted Todd at TLC. The driver Kevin from a trucking company in Hamilton ON (not ALL Ways Moving as told) phoned me saying he hadn't even received the order until the week prior (week of July 5th). He could not accommodate us and expressed how badly he felt for us and that both TLC and ALL Ways Moving and Storage out of Nova Scotia were extremely unprofessional. And of course we were upset, and demanding a solution! Todd from TLC wrote to me in an email - that I should be careful with my tonality and not be so demanding and upset as all my worldly possessions would be in the hands of others. So a family of three with 12,000 - 14,000 lbs of our worldly possessions that need to be out of our sold Ontario home by July 15th and we receive confirmation on July 13th that we will not be accomodated. No accountability, no solution offered and absolutely no apology. All we got was grief, anxiety and stress as we scrambled to find a less than ideal solution in less then 2 days which resulted in us having to leave many household items behind. Please do your research. I would not use TLC Movers. Do not use All Ways Moving and Storage. (Review for them coming soon). Good luck.