Reviews of Black Metal Storage (Moving Company)

Tom armstrong

New place. Secure . Diane is awesome. Makes it easy to move into a unit

Mark Allcock

Excellent service from manager, flawless bluetooth access to yard and our unit. I would have given 4.9 stars as it is if I could and 5 stars if the place was paved rather than gravel.

gerry killam

I have used a few storage units in the past and have had issues with the management, I recently used black metal storage in cranbrook and was very impressed how they operate. It was easy to rent a unit and easy in and out. When your done with the unit it's easy to cancel recommended all the way

Joanne Large

This facility is the best there is for storage. Extremely well maintained. Exceptional service. All electronic - no keys. Heated. No dark corners. Would absolutely recommend to anyone. Thanks Diane

Bradley Napier

I’ll start with the good. It was easy to communicate with Diane and she was very quick to respond, until she wasn’t. Also I appreciated the weekly pro-rated charge. The bad - We rented for 2 months and somehow had time for a rodent problem and a day when our unit lock couldn’t open because of a dead battery, thankfully this wasn’t the day we needed to move out. I complained about the rodents who had left droppings all over our belongings and chewed through a cushion and a child car seat and was basically told it was my fault even though I had no food or anything to attract them in there and there was a clear entry hole for them through the floor. I replied to that asking what she could offer for compensation for our loss and trouble, offering pictures if she needed proof and she stopped communicating. Not a happy customer, I was charged $240/month for the unit which was not heated and offered nothing but blame for rodents in our unit.

Daniel Unrau

Best storage facility in Cranbrook hands down. Very secure and easy to use. Lots of surveillance cameras. The lady that runs the place is very pleasant and easy to deal with. She was very prompt and went out of her way to make sure I was taken care of very quickly. The whole process was quick and stress-free.