Reviews of Sparks Moving & Storage Co (Moving Company)

Autra Calvin

This company is HORRIBLE! My husband and I hired them to move only large items from our home. Moving day came and I noticed that there was a Sparks truck in another part of my complex. My building manager and I watched them.sit in the truck for 20 minutes, I noticed that my truck had not shown up, so I called and the guy who answered the phone said "the left earlier and let him call them". Needless to say that was my crew. Now, no one called me to say anything. So he directs the crew to the right apartment and tells me they were knocking on a door but no one answered, so my question is, if that is the truth, why would they not call me to say something. When the guy got out the truck I asked him, when does my time start because I do not pay for mistakes, he got loud and very rude, telling me the time starts when they leave the shop, but mind you, I watched them sit for 20 minutes without trying to communicate with me. So when I called back the man on the phone was just as rude and told me, this is not going to work, I'm cancelling the move, and hung up in my face. I went back outside and they told me they were leaving and the guy said don't call them to reschedule. Mind you, I was the one that was inconvenienced and the one they tried to milk for money. All I can say is don't deal with this company. I could have been left in a real fix, but thank God for UHAUL and great friends that will come last minute. RUN FAST IF YOU ARE CONSIDERING THIS COMPANY!

vicjardinii

Great moving services!

Matt G

Very Dissatisfied! Damaged bedroom set, sons dresser, front door, dining room chairs. I can be here all day describing the rest. Do not recommend. Crew manager said he was going to send a guy for repair work. We called that evening and have not heard back. It has been over a week now. Pay the money and get better help.

Mimi London

I had my things in storage for a few years, never had any issues. Requested a move and they were quick and professional. I gave them two stars because one of my tv is now broken. Someone must of drop the box.

Crowe Bro

I've used them several times throughout the past twenty five years and they were consistently great each time. The prices were affordable and the guys were very compassionate and helpful - always with a great attitude. It helos that this a family owned business that the quality is so good. I know of an apartment complex that also highly recommends then but I would not recommend that complex so I will not mention them.

king leo

Great movers , fast and professional

Drucean Richmond

Called to inquire abput their moving services. Took my name and number and never called back. Perhaps they don't need the business.

Jack McCarthy

Very professional and timely. Would recommend to others. The 3 guys that moved us were polite and personable, we felt comfortable with them right away.

Amy Bloomberg

Over the years I have used Sparks for 3 different moves and was very satisfied. This 4th time using their services will be my last. They moved out and stored my furniture for a few months. When it was returned 2 pieces of furniture were badly damaged. I contacted the owner and he said that he would have them repaired. The repair of my dining room table caused more damage. I contacted the owner to let him know that they were not repaired to my satisfaction and he immediately got very rude and raised his voice to me. He wouldn’t let me finish a sentence, talking loudly over me. He finally said he would have to look into it and call me back. He never called me back and has not returned any of my calls. Even if he disagrees with me, it is not professional to follow up with a customer. The entire experience was unpleasant and I will never use them again.

Jessica Sangster

The military hired this company to pack our items for our overseas move in May. The three gentlemen that showed up to our house were super polite and super fast. Everything was inventoried and then packed into the large shipping containers. Our items were just delivered to Japan last weekend and NOTHING was damaged more than a scrape and nothing we are concerned about. Now if only the military would bring them to Japan for the return trip in 3 years.

Bjay Sweeney

Slow shady workers

Regina Yaskey

The man answering the phone was extremely rude to me. I couldn't believe it. Not only are they over-priced but they have have no decorum when it comes to customer service. I was gravely disappointed.

Kimberly Hess

I can't say enough how happy I am with their service! They were recommended to me for a small moving job (washer from garage to basement) by another moving company that couldn't do the job. They were prompt, professional and did little extras for my friend who needed the washer hooked up. Knew exactly what needed to be done after we struggled for 2 days trying to get this monster washer into the basement and we couldn't do it ourselves. I will be putting them on my list of go to services! Thanks Rob!!!

Rolanda Smith

Horrible! I am missing things that I know I packed and never received a return phone call from Management. I also had a friend mom tell me that she was missing some of her things when she did a moving and Storage with them as well. I will never recommend this company to anyone and I think I need to speak with Someone from the news about this company. I will hire me a lawyer because this is rediclous. I am missing my Vacuum, a lamp and some boxes and they are ignoring my phone calls. This means that someone had to have taken my items and playing crazy. I hope they are happy with their new stolen items and God knows everything! People Think twice before you hire this company for your next moving and Storage.

Santiago Fernandez

I loved their attention. Since the beginning of my moving process to the end of it they helped me out with everything i needed with a big smile. 10/10 would recommend this company.

Nurse Lanae

I had to request a last minute appointment for a refrigerator to be moved from an outside garage into the house. They were able to fit me in and the movers were professional and friendly, despite the issues that my porch/front door presented. They did a wonderful job. I would 100% recommend this moving company.

Mike Sims

Great people

Ryan Supler

Absolute garbage company. I called and scheduled movers on a Wednesday and they said they had some afternoon availability which was great so I only had to take a half-day. It was a very small job, 2 hours at most (everything was in one room and the drive was 5 minutes to new home) They called Tuesday night to confirm and said they'd be there around 12-1pm At 2pm on Wednesday they had not shown up so I called to ask where they were. The guy who answered immediately puts me on hold for 10 minutes and comes back and says "We never should have scheduled this in the afternoon, can we do it tomorrow?" I say no, I took off work for this and need it done ASAP. He says "OK, I'll call you back in 10 minutes." 30 minutes later he calls and says a crew will be there in 45-60 minutes At 3:30 I call again, he says they just left a job and will be there in 5-10 minutes. At 4:30 I call again and they just stopped answering my calls. Never received an apology or a call-back from them again. I wish there was a way to leave 0 stars because they don't deserve your time. Do not use them

Cassie J

Best moving company in Cleveland! The owner was helpful and flexible when scheduling my move. And the workers showed up on time. Overall great experience.

All Caps Media

Great Company! Moved my furniture and was all done in a timely manner without any damage. Very friendly and professional!

Dorothea Wilson

Team was on time. They even called ahead. Very professional. Completed job in timely manner. Awesome service. Thank you Sparks

Yvonne Rome

It was absolutely the best experience with Sparks Moving, especially for a last minute request for the next morning. They were prompt, on-time, and Myron & Chris were the movers and accommodated a move with 2 really heavy pieces with glass/mirrors and it was perfect. They aren't a huge company which means they don't have big turnover, so the movers are really experienced. My experience was great.

Chris S

DO NOT USE! DO NOT USE! DO NOT USE! DO NOT USE! DO NOT USE! If this place could set the bar for worst service, I'd happily give "Negative Stars"! There in-home estimate is a scam for the employees to "recon" your belongings for items of value so you can be targeted for theft. My household goods were stored here in May 2015. An employee pilfered the goods, stealing thousands of dollars worth of items. Some of what was stolen included medication, jewelry, collectibles, etc. Additionally, much of what was stored was delivered to us damaged, waterlogged, stained, or worse. The owner took zero responsibility for the issue and threatened to call the police on me for harassment if I didn't stop bothering him for a reasonable settlement. In fact, he wouldn't give the name of the employee responsible for the theft. So far my insurance company hasn't paid, but that will (hopefully) be changing soon. Stay away.....far far away from this company and the thieves running the organization.

Kiera Shakir

WORST CUSTOMER EXPERIENCE EVERRR!!!!!!!!!!!!!!! managers are horrible, they never disclose rates until after they move you, they when you try and pick up your things they play around the dates. the manager likes to hang up for no apparent reason then call back and act like everything is okay. I would NEVER recommend this company to anyone.

Corey Doolittle

Moved 2 times. Once from Toledo and then an in town move. Crew professional and punctual. Owner very courteous and extremely flexible.

sebas ismaj

Amazing client services!

gerald watson

If you are a Driver looking for labor do not call them someone will call the evening before and tell you he will be there for you but never show up.

Chuck

I've used Sparks Movers numerous times over the years. Moved my office twice, moved my mother 3 times. Their pricing is reasonable, scheduling has always been easy, and there were no hassles if changes were needed. Not only did the moves go smoothly, but the individuals were all professional, careful, friendly and cooperative. They showed up right on time, each time...and worked efficiently without rushing. On many occasions the same men have helped each time.... I actually feel like I know them personally. This week Tory and Josh helped us. They did an excellent job, as usual. I would highly recommend Sparks to anyone in need of a moving company.

Doris Bush

Disappointing. Hired to move my daughter and promised to move a mirror that was hanging on a wall. After they began packing the truck the workers refused to move mirror. We told them they had agreed before being hired. The owner showd up with an attitude because I had called the office about it and said he could not be responsible because the wall could be damaged. We informed him that the lease was in our name and if there were damage we would be held responsible, not him. He refused to cooperate and shut the job down. He told us he would be back to talk with us in a few minutes. The next thing we knew was the guys came back with our furniture they had previously loaded and said the owner told them to bring it back and leave. This was about 2 pm on A Friday. He left us without trying to resolve the problem. Fortunately we called Oblak Movers who came to our rescue with a smile, moved the mirror and belongings. Sparks is a horrible company to deal with. They will make promises that they don't even intend to keep. Also, the owner is rude.

John Kuzella

Just used Sparks for my recent move to the Cleveland area. These guys were amazing! All my stuff was transported safely and the unload into my new spot was efficient and well organized. Could not have done this move without them! You definitely should use Sparks if you are moving!

Malik Tait

Can't believe they start charging you from the time???? they depart the store which was 7:15am they got to me at 7:45am which it doesn't take nothing but 15 mins top to get to my house. So they was messing around for 15 mins but I'm paying for it. Once the 2 men???? got there they was moving in slow motion. Told them I didn't want to go over 2-3 hours which it should've only took 2 hours top to move my big items. I did more trips in my car???? then they did in the truck????. One guy got hurt & stop helping his partner that made things go even slower. While they taking they time the clock???? ticking on my money. When I called to report it to management never got a call back. I will never use them again they know exactly what they doing to get that money. It don't take that long to move no big items putting one item on the elevator at a time with space left to carry more. I will get a uhaul & pay 2 guys to move me for a lesser amount & it will be for everything in my house not just half of it!!!!

ignacio loria

Really company

Jeff Stevens

Would not recommend. Damaged a new dining room table and although it was repaired well, it took almost 3 weeks. Scratched, nicked, dented, marked, got dirty and chipped 80% of my, in very good shape, furniture and appliances - a lot of white marks from the sides of their van. Charged me for more time than they spent, which although awkward I asked about, and they corrected only part of it.

aaron habermann

Fantastic company with a fastidious painstakingly careful staff. Great pricing and customer service. They can handle moving pretty much anything.

Lisa Dunlap

Fantastic company I called on a Tuesday and they moved me on Thursday. They were there at 8am like promised. I want to give a special thanks to Myron, Terrance and Lil John these 3 were great, they made the move go so smooth. They took care of my items loading and unloading. I will definitely use then again.

Anita Coleman

First let me say I have use them myself and my daughter and I have referred them another three or four times maybe. Each time was great. This move, not sure what went wrong except maybe they were told to milk the time because this was the best only move they had today. The guys were nice enough but I could tell when they arrived that they were slow . They moved one bedroom, living room, dinette set and some boxes. The move was from one building to another in the same complex, so there was no travel time. This move took 6 hours. No way this should have taken 6 hours. Called the owner but no return call. Needless to say I Will never use them again