Reviews of TForce Logistics - Quebec QC (Moving Company)

Steph W

(Translated) I can understand that the current situation (close to christmas + covid) has delays in shipments, but: - no longer update the tracking (since currently 5 days) - do not respond to emails - not being able to find another solution when my order is 30 minutes from home (I offered to move, cancel, etc ...) - only have as a telephone answer "wait another 5 to 7 days" ... conclusion, I strongly advise against TForce Logistics (Original) Je peux comprendre que la situation actuelle (proche de noël + covid) comporte des retards dans les envois, mais : - ne plus mettre à jour le tracking (depuis actuellement 5 jours) - ne pas répondre aux courriels - ne pas pouvoir trouver une autre solution alors que ma commande est à 30 mn de chez moi (j'ai proposé de me déplacer, d'annuler, etc...) - n'avoir comme réponse téléphonique que "attendez encore 5 à 7 jours" ... conclusion, je déconseille fortement TForce Logistics

Mamadou (JD)

First, my package did not arrive the date the tracker gave me. Second, after that day, the tracker stopped updating so no clue of where my package is. Third, when you call to get info, their customer service is thrash. I thought UPS was the worst delivery company, but I guess I just found a new contender...

Joanie Charpentier

No service at all! My package arrived in my city 3 weeks ago. Every day the tracker said it was going to be delivered that day, but it wasn't . After about a week I sent an inquiry to know if there had been delivery attempts but I didn't get any answers. The tracker stopped updating that same day so a few days after that I sent another inquiry to know what was happening. Today, a week after my second inquiry (which still hasnt been answered) I check the tracker to see that my delivery has been cancelled.

sengthavy phommixay

This is probably the first time that I have seen this company. My order has arrived a few days late. However, I'm satisfied since they have delivered my order on Sunday morning. The delivery man is so kind....

François (darkfranck14)

(Translated) He can't change a poor address (Original) Il arrive pas à changer une pauvre adresse

Marie-Claire Fortin

(Translated) Very bad service. This is unacceptable. Twice my packages have not been delivered. I live in a building with a camera and no delivery person has attempted to deliver the packages. It's a shame because the American company now has to reimburse me for packages that have never been delivered. If I could put -1 star I would. I have called customer service several times who speak French which is difficult to understand and which is of no use. I translate here for them: Very bad service. This is unacceptable. Twice my packages have not been delivered. I live in a building with a camera and no delivery person has attempted to deliver the packages. It's a shame because the American company now has to reimburse me for packages that have never been delivered. If I could put -1 star I would. I have called customer service several times who not speak well in French and which is of no use. To asnwer your response: And you think I will share my tracking numbers here so that anybody can have my personal address? I already wrote to your costumer service and I called them like 5 times since 3 weeks. All they say is to call back in 24 hours. (Original) Très mauvais service. C'est inacceptable. Deux fois mes colis n'ont pas été livrés. J'habite dans un immeuble avec une caméra et aucun livreur n'a tenté de livrer les colis. C'est dommage car la compagnie américaine doit maintenant me rembourser pour des colis qui n'ont jamais été livrés. Si je pouvais mettre -1 étoile je le ferais. J'ai appelé plusieurs fois le service à la clientèle qui parle un français difficile à comprendre et qui ne sont d'aucune utilité. I translate here for them: Very bad service. This is unacceptable. Twice my packages have not been delivered. I live in a building with a camera and no delivery person has attempted to deliver the packages. It's a shame because the American company now has to reimburse me for packages that have never been delivered. If I could put -1 star I would. I have called customer service several times who not speak well in French and which is of no use. To asnwer your response : And you think I will share my tracking numbers here so that anybody can have my personal address ? I already wrote to your costumer service and I called them like 5 times since 3 weeks. All they say is to call back in 24 hours.

Francine BIGRAS

Would like to know why my order received in Quebec on Oct. 15 is till not delivered? Thank you

Aldous Huxley

(Translated) unreliable .... (Original) des pas fiables....

Raphaelle Labonté

I ordered with Zara decembre 11th, delivery vas supposed to be december 14th before 9:00PM. Decembre 14th I received nothing... I wrote an email to the compagny and they told me they didn't reveived my package in their warehouse as there is no scan on it? But I can track my package!? Before zara was shipling with purolator and I have always received my order in time. I red the comments about you in here and it is not positive at all. Just checked again the tracking of my package and it's saying it's going to be delivered yesterday (the 14th)... Is it normal that I did not received my order and the response of the person that responded to my email yesterday is a bit concerning too...

Fasttux

Packages were stolen not once, but twice because they where left at the entrance of my unprotected apartment building. I apparently signed the 2nd delivery when I was 30 mins away from my apartment at a training for work... When I asked for proof of delivery, they never send it... Terrible service and e-mails that say nothing but, i am sorry to hear, but go talk to the seller... I already asked the seller for a replacement and the replacement got stolen... The job of a delivery company is to get a parcel from seller to buyer SAFELY. I will stop buying anything from any companies that supporting this terrible delivery service...

Anna0010 D

(Translated) I ordered something online on April 14th, I received the tracking number afterwards. The package was delivered on April 16 but the delivery man did not even ring the bell and leave the package downstairs, in an apartment block with more than 160 homes !!!!! So what do I do now? (Original) J'ai commandée quelque chose en ligne le 14 avril, j'ai reçu le numéro de tracking par la suite. Le colis a été livrer le 16 avril mais le livreur n'a même pas sonner et à laisser le colis en bas, dans un bloc appartement de plus de 160 logements !!!!! Donc je fais quoi maintenant?

Malik Fortin

They left my package in front of the door house where everyone can take it without knowing I was there. There's many bad reviews about this problem and nothing have been done to deal with the bad services of your delivery people. Also, I tried to change an adress because it was not the right one anymore for one of my packages and they said it was impossible and that they had to send it back... I did it with Purolator without problems. I tried to talk with the "boss" and the woman transfered me to him but I waited for so long without answer and then it cutted. The woman tried to help but the boss is the problem. Very poor manner for not answering the phone and shut it after I waited for so long. Don't order with them for things of values.

Faery Cosplay

(Translated) Poor delivery service. My package stayed in Quebec for a week. I really needed it and they refused to let me go and get it where it was. Then they left it in front of my door which is literally on the sidewalk and I got it robbed. I'm not sure I can get a refund ... Content was worth over $ 100 (Original) Un service de livraison médiocre. Mon colis est resté à Québec pendant une semaine. J'en avais vraiment besoin et ils ont refusé que j'aille le chercher là où il se trouvait. Ensuite, ils l'ont laissé devant ma porte qui est littéralement sur le trottoir et je me le suis fait voler. Je ne suis pas certaine de pouvoir me faire rembouser... Le contenu vallait plus de 100$

Kaoutar Rabai

(Translated) It is the worst. My package was stolen because instead of leaving it in front of my door, the delivery man left it in front of the initial door of the building. (Original) C'est la pire. Mon colis a été volé car au lieu de me le laisser devant ma porte, le livreur l'a déposé devant la porte initiale de l'immeuble.

Mater Welon

(Translated) I missed my package once I had a problem. On their site it said that he would try twice to send it to me, I did not receive any news afterwards. No call to say he was going to try again. I've been waiting for news for 72 hours, no notifications, nothing has changed. I contacted by email no response either ... poor (Original) J'ai manquer mon colis une fois j'ai eu une empêchement. Sur leur site ca disais qu'il essayerais 2 fois de me l'envoyer, je n'ai pas reçu de nouvelles après. Aucun appel pour dire qu'il allais réessayer.Ca fait 72 h que j'attend des nouvelles, aucune notifications rien na changé. Jai contacter par email aucune reponse non plus... médiocre

Pavel GUÉDÉ

(Translated) For an order that should arrive in 1 day. I am on my 7th day without any news. Worst company ever. (Original) Pour une commande qui devait arriver en 1 jours. Je suis à mon 7e jour sans aucune nouvelles. Pire compagnie ever.

Chris

(Translated) Seriously worst experience of my life !! After 1 month still not my package !! When you call French is incomprehensible and English even worse! Ineffective tracking system! I am speechless and very disappointed (Original) Sérieusement pire expérience de ma vie!! Après 1 mois tjr pas mon colis!! Quand tu appel le français est incompréhensible et l anglais encore pire! Système de tracking inefficace! Je suis sans mots et très déçu

Yo sa gaz

Perfect Delivery!

Thomas Boutin

My package has been in my city for over a month and I cant get any reliable info as to when it will get delivered. At this point its safe to say I’m never getting it! Dont know why it would take so long to deliver something thats a 10 minute drive away

Mochi Sinclair

The tracking isn't the best since another pointed out that they keep doing the " expected by .." and keep renewing the date only, you don't get a warning that its out for delivery. The delays are a bit worrying also, but i emailed them about it in english and they responded quickly so that calmed me down. I waited patiently and actually got my items. I would have loved to be there when they were delivered but i wasn't. Still i got my packages that's why i added a star. Their tracking systems need to get better but as worried as i was for my packages because of the other reviews it turned out fine.

Mochi Sinclair

The tracking isn't the best since another pointed out that they keep doing the " expected by .." and keep renewing the date only, you don't get a warning that its out for delivery. The delays are a bit worrying also, but i emailed them about it in english and they responded quickly so that calmed me down. I waited patiently and actually got my items. I would have loved to be there when they were delivered but i wasn't. Still i got my packages that's why i added a star. Their tracking systems need to get better but as worried as i was for my packages because of the other reviews it turned out fine.

Adriano Magesky

I am glad to be the first one writing a review for this company in Quebec city. So far the customer service is a joke. You call a number given by Virgin mobile and a guy from Montreal answer the call. He rapidly explains he is not the one to solve anything related to their delivery service, but he could send an email to the person responsible for it in Quebec city. He also gave me a phone number. I called them and it was impossible to talk to someone, or even let a message because their message box was full! I mean... Ah my product is still nowhere to be found. Bad service. Run away.

Alexandre Fournier

Delivered a package at 11:46PM and left it in my apartment building lobby, where anyone could have stolen it. It stayed there all night long. AVOID. Update: they responded to this review and did not seem to read it completely. Also, I saw that they told other customers that they offer services in English only. Wake up T-Force, you do business in Quebec, you MUST have French service.

Emilie Lefrançois

(Translated) My package was picked up by the company on November 23. The estimated delivery date was first November 28, nothing received ... Then on December 4 the same day the estimated delivery date changed to December 4. To this day (December 10), it is still written that my package will be delivered on December 4. I called I was told they would come back to me by email .. nothing! It's very worrying and no way to get more information on my package. (Original) Mon colis a été ramassé par la compagnie le 23 novembre. La date estimée de livraison était d'abord le 28 novembre, rien reçu... Ensuite le 4 décembre le jour même la date estimée de livraison a changé pour le 4 décembre. A ce jour (10 décembre), il est encore écrit que mon colis va être livré le 4 décembre. J'ai appelé on m'a dit qu'ils allaient me revenir par courriel.. rien! C'est très inquiétant et aucune façon d'avoir plus d'information sur mon colis.

Alexandra-Maude Grenier

Probably the worst carrier out there. My package has been in my city for 2 weeks and they update the estimated delivery date to today's date every single day. I'll update if I receive my package one day.

François Gagné

(Translated) I was supposed to receive a package this week and according to the tracking number it was declared delivered. Yet the delivery man never came to my house. In my opinion, the incompetent delivery person who had my package must have delivered to the wrong address. Nice hay spit company (Original) J'étais supposé recevoir un colis cette semaine et d'après le numéro de repérage il a été déclaré livré. Pourtant le livreur n'a jamais passé chez-moi. À mon avis, le livreur incompétent qui avait mon colis a dû livré à la mauvaise adresse. Belle compagnie de broche à foin

Carl Bourassa

(Translated) Order December 19, 2020 at Best Buy, it is January 12, 2021, still nothing delivered. It is unacceptable. After the legal deadline of 30 days, I request reimbursement and if necessary bring the case to court. I think we need to investigate this transport company, the delays are unusually long, Covid19 does not explain everything. (Original) Commande le 19 décembre 2020 chez Best Buy, nous sommes le 12 janvier 2021, toujours rien de livré. C'est inadmissible. Passé le délai légal de 30 jours, je demande le remboursement et au besoin porte l'affaire en justice. Je pense qu'il faut enquêter sur cette société de transport, les délais sont anormalement longs, la Covid19 n'explique pas tout.

Vince

(Translated) Very bad service, every day my package is supposed to arrive, it does not arrive, the delivery date has changed every day for 1 week. UPDATE: I ordered 5 other items from a reputable company site and same thing, packages change delivery date every day, no service. So I suggest writing directly to the site where you purchase your items to advise them to no longer do business with that delivery company. (Original) Très mauvais service, à tous les jours où mon colis est supposé arriver, il n'arrive pas, la date de livraison change à tous les jours depuis 1 semaine. MISE À JOUR: J'ai commandé 5 autres articles sur un site d'une compagnie réputée et même chose, les colis changent de date de livraison à tous les jours, aucun service. Donc je suggère d'écrire directement au site où vous achetez vos articles pour les aviser de ne plus faire affaire avec cette compagnie de livraison.

JeSs D.g

(Translated) Arrived a few days late, don't even ring the doorbell (I'm in an apartment block). We leave the package within reach of everyone !! I could have been robbed! .. I did not know this company and I am going to advise the company with which he deals to change the delivery man, it is unacceptable. (Original) Arrivé quelques jours de retard, ne sonne même pas à la porte (je suis dans un bloc apartement). Il on laisser le colis a la porté de tout le monde !! J'aurais pu me faire voler ! .. Je connaissais pas cette compagnie et je vais aviser la compagnie avec qui il font affaire pour changer de livreur c'est inacceptable.

Véronique Landry

(Translated) Very bad experience. More than a week late on delivery and unable to get a true update on the status of the order. They say follow up with you via email but that's wrong. The person on the phone is clearly not from Quebec (not even in Canada in my opinion) and has no idea what they can do to help except to keep repeating that email follow-up will be done. To this day, my package has still not arrived. I keep my fingers crossed that he isn't lost for real. (Original) Très mauvaise expérience. Plus d'une semaine de retard sur la livraison et impossible d'avoir une mise à jour véridique sur le statut de la commande. Ils disent faire un suivi avec vous par courriel mais c'est faux. La personne au bout du fil n'est clairement pas de Québec (même pas au Canada à mon avis) et n'a aucune idée de ce qu'elle peut faire pour aider sauf répéter sans cesse qu'on suivi courriel sera fait. À ce jour, mon colis n'est toujours pas arrivé. Je croise les doigts pour qu'il ne soit pas perdu pour vrai.

Léonie Larouche

(Translated) If I could I would put no stars. If i could i would put no star. (Original) Si je pouvais je mettrais aucune étoiles. If i could i would put no star.

camille gauvin

(Translated) No follow-up, they sent me the same email three days in a row and no news of my order with Zara. Very annoying! (Original) Aucun suivi, ils m'ont renvoyé le même courriel trois jours de suite et aucune nouvelle de ma commande avec Zara. Très fâchant!

Andréanne Demers

(Translated) Bad service even rotten .... ???????????? I received a package that does not belong to me and the clerk did not understand half of what I was explaining to him and I selected the French option at the start of the call. I decided to drop ... Very good service ... Super happy that this is not my package. P.s I delivered the package myself ... (TForce Logistics there is no need to reply to my post if you reply in English and reply the same as the previous comments. You don't bother to read your customers' comments in order to improve yourself.) (Original) Service nul même pourri.... ???????????? J'ai reçue un colis qui ne m'appartient pas et le commis ne comprenait pas la moitié de ce que je lui expliquait et j'ai sélectionnée l'option Français au début de l'appel. J'ai décidée de laisse tomber... Très bon service ... Super heureuse que ce ne soit pas mon colis. P.s j'ai livrée moi même le colis... (TForce Logistics il n'est pas nécessaire de répondre à mon message si vous répondez en anglais et que vous répondez la même choses que les commentaires précédents. Vous ne prenez pas la peine de lire les commentaires de vos clients afin de vous améliorer.)

Pierre Moffatt

(Translated) Almost a week without news .... Still not received. I am going to suggest that Zara read this article and drop this supplier otherwise I no longer do business with Zara. That's it! (Original) Près de une semaine sans nouvelle.... Toujours pas reçu. Je vais proposer à Zara de lire cet article et de laisser tomber ce fournisseur sinon je ne fais plus affaire avec Zara. That's it!

Audrey Blais

Probably the worst carrier I've ever seen. My shipment is late, there's no update on the tracking site, there's no response from this company via email and the customer service is worthless. I've talked to a guy who had no idea how to help me. He kept saying my shipment was just delayed even though the tracking site indicated me that the shipment was in my city. They did not leave any notice of receipt. So I have no clue when I'll have it. You can't even go to their store/warehouse to pick up your shipment.

Sylvain Dionne

(Translated) The worst delivery experience. Purchased an item on Best Buy, delivery date postponed 4 times. They say the package has been delivered, but I haven't received anything. I am told to open a ticket for investigation. Pitiful. (Original) La pire expérience de livraison. Acheté un article sur Best Buy, date de livraison reportée 4 fois. On le dit que le colis a été livré, mais je n’ai rien reçu. On me dit d’ouvrir un ticket pour investigation. Pitoyable.

Florentin Perlt

(Translated) Worst delivery service in Canada. I ordered from Bestbuy. I took the "fast delivery" option and have been waiting for my package for two weeks, yet I have not received anything. I don't understand that BestBuy is still doing business with Tforce. Regarding customer service, WORST CUSTOMER SERVICE: Respondents are contemptuous of us and the only answer I've been told for a week is "Call us back tomorrow". In conclusion, look forward to this business shutting down and no longer functioning, because given that, it is an aberration. (Original) Pire service de livraison au Canada. J’ai commander chez Bestbuy. J’ai pris l’option « livraison rapide » et ça fait deux semaines que j’attend mon colis, je n’ai toujours rien reçu. Je ne comprend pas que BestBuy fasse encore affaire avec Tforce. Au sujet du service client, PIRE SERVICE CLIENT : les répondants sont méprisant avec nous et la seul réponse qu’on me répète depuis une semaine « Rappelez nous demain ». En conclusion, hâte que cette entreprise ferme et ne fonctionne plus, car rendu la, c’est une aberration.

Malik Fortin

They left my package in front of the door house where everyone can take it without knowing I was there. There's many bad reviews about this problem and nothing have been done to deal with the bad services of your delivery people. Also, I tried to change an adress because it was not the right one anymore for one of my packages and they said it was impossible and that they had to send it back... I did it with Purolator without problems. I tried to talk with the "boss" and the woman transfered me to him but I waited for so long without answer and then it cutted. The woman tried to help but the boss is the problem. Very poor manner for not answering the phone and shut it after I waited for so long. Don't order with them for things of values.

Aisha

(Translated) My order was supposed to arrive on December 5, it is December 22 and still nothing, they are only changing the delivery date on their site and when we call they tell us that in a few days the delivery will be made .... should not be a customer service in French because the so called employee who speaks French, it is almost impossible to understand him and he does not understand us, I spoke to him in English telling me that it would be easier but he does not don't speak english either! (Original) Ma commande devait arriver le 5 décembre, on est le 22 décembre et toujours rien , ils ne font que changer la date de livraison sur leur site et lorsqu’on appel ils nous disent que dans quelques jours la livraison sera effectuée....il ne devrait pas y avoir un service clientèle en français car le sois disant employé qui parle français , c’est presque impossible de le comprendre et il ne nous comprend pas , je lui est parlé en anglais me disant que ce serait plus simple mais il ne parle pas anglais non plus !

alan wake

(Translated) You are rotten, you leave packages in the entrance to the apartment block. However, you had the entry code indicated on the package. We received no email and no one rang our home. You don't deserve to deliver for Best Buy. (Original) Vous êtes pourris, vous laissez des paquets dans l'entrée du bloc appartement. Pourtant vous aviez le code d'entrée indiqué sur le colis. On a recu aucun courriel et personne n'a sonné chez nous. Vous ne méritez pas de faire la livraison pour Best buy.

Samuel Laliberté

(Translated) Arrived within the time limit listed. Fast and effective. They probably informed their delivery people because I had a great experience which is not at all like what the other "ratings" indicate. (Original) Est arrivé dans le délai inscrit. Rapide et efficace. Ils ont probablement informer leur livreurs car j'ai eu une excellente expérience qui n'est pas du tout comme ce que les autres "ratings" indiquent.

Ariane Lehoux

(Translated) Worse delivery service. My package is 2 weeks late. Each day, the tracking says that my package will be delivered during the day but it does not arrive. I have called several times and they tell me they will send me a follow-up email to tell me where my package is. They didn't send me anything. Avoid this company! I would like to put a photo of my package but ... it never arrived. (Original) Pire service de livraison. Mon colis est 2 semaines en retard. Chaque jour, le suivi dit que mon colis va être livré dans la journée mais il n'arrive pas. J'ai appelé plusieurs fois et ils me disent qu'ils vont m'envoyer un suivi par courriel pour me dire ou est mon colis. Ils m'ont rien envoyé. Evitez cette compagnie! Je voudrais bien mettre une photo de mon colis mais... il n'est jamais arrivé.

Frédéric Paquet

The package has arrived at the warehouse two weeks ago, and when I called them, they were not able to tell me when it will be delivered. Everyday, the tracking information tells me that the package is in delivery, but no attemp were made whatsoever.

Pascale Marier Deschenes

(Translated) Indigo does business with TForce for the expedited delivery of its packages. The delivery was made a day ahead of schedule, the delivery man was friendly and everything arrived in excellent condition. I also wrote to customer service since I was having trouble interpreting the information on the tracking page for my items and I received a quick and complete response to my request. However, I wrote in English (this may have favored the short delay and the type of response received). (Original) Indigo fait affaire avec TForce pour la livraison accélérée de ses colis. La livraison a été faite une journée avant la date prévue, le livreur était sympathique et tout est arrivé en excellent état. J'ai par ailleurs écrit au service à la clientèle puisque j'avais du mal à interpréter l'information sur la page de suivi de mes items et j'ai reçu une réponse rapide et complète à ma requête. J'ai toutefois écrit en anglais (ceci peut avoir favorisé le court délai et le type de réponse reçue).

Roby St-Gelais

(Translated) After three attempts with Zara with this delivery company, they were unable to deliver the intended package to me. Three packages that were lost or canceled without explanation. Do not do business with this company. (Original) Après trois tentatives auprès de Zara avec cette compagnie de livraison, il leur a été impossible de me livrer le colis prévu. Trois colis qui ont été perdus ou annulés sans explications. Ne faites pas affaire avec cette compagnie.

Paul-André Vallée

(Translated) Worst company ever. Ridiculous. (Original) Pire compagnie ever. Ridicule.

Harold Toukam

(Translated) They take 3 years to deliver an order nearby. I had to call 4 times for explanations. I don't understand why from the old lorette to ste foy the order takes days. (Original) Ils mettent 3 ans pour livrer une commande à proximité. J'ai du appeler 4 fois pour avoir des explications. Je ne comprends pas pourquoi de l'ancienne lorette à ste foy la commande fait des jours.

Nick Monthe

Service Mediocre Adidas a fait affaire avec eux. Le Livreur a volé mon colis photo de livraison flou on y voit aucun colis. Aucune justification malgre 1000 appels la meme chanson …. 0/100000 !!!

Sanaa Elamri

(Translated) Delay in delivery: My order was scheduled to arrive on January 4, it is January 16, nothing received. In addition, no information regarding the location of the package on the site. I call to follow up and explain that it has been several days since I should receive my package and I cannot find any information on the site. The person said to me: “he simply enters the number to tow the package on our site” it is as if he is offering me something miracle. An answer that has nothing to do with my question Pfffffff (Original) Retard de livraison: Ma commande était prévue d’arriver le 4 janvier, on est le 16 janvier, rien reçu. De plus, aucune information concernant l’emplacement du colis sur le site. J’appelle pour en faire le suivi et expliquer que ça fait plusieurs jours que je devrais recevoir mon colis et que je ne trouve pas d’information sur le site. La personne me dit: « il fait tout simplement saisir le numéro pour tracter le colis sur notre site » c est comme si il me propose quelque chose de miracle. Une réponse qui n’a rien avoir avec ma question Pfffffff

Marye X

(Translated) Worst delivery experience, purchase made at BestBuy on December 21, coli shipped on December 22 and received by Tforce because the scan is done, delivery estimated on January 1, no possibility of tracking the package on their site and when I request information by email I am told that the tracking number is wrong that they will come back to me with the information so no news, on January 15, I called for information, the comi on the phone is unable to provide me with information on my package and tells me to call back in 24 hours, when I return to the site, they miraculously changed the delivery date to the same day I called, 2 hours later the returned status to the sender appears, seriously it's the worst experience of my life with a delivery company, I call back tomorrow for more information, but for a purchase of $ 500 which was supposed to arrive in 48 hours, it's been 21 days now and I don't even know if I will be able to get my money back. (Original) Pire expérience de livraison, achat fait chez BestBuy le 21 décembre, coli expédié le 22 décembre et reçu par Tforce car le scan est fait, livraison estimée le 1er Janvier, pas de possibilité de suivi du coli sur leur site et quand je demande des informations par courriel on me dit que le numéro de suivi est erroné que l'on va me revenir avec l'information donc aucune nouvelle, le 15 janvier, j'appele pour avoir des informations, le comi au téléphone est incapable de me fournir d'information sur mon coli et me dit de rappeler dans 24h, quand je retourne sur le site, ils ont changé la date de livraison miraculeusement pour le jour même ou j'ai appelée, 2h plus tard le statut retourné à l'expéditeur apparaît, sérieusement c'est la pire expérience de ma vie avec une compagnie de livraison, je rappele demain pour avoir d'autres informations, mais pour un achat de 500$ qui devait arriver en 48h ça fait maintenant 21 jours et je ne sais même pas si je vais pouvoir me faire rembourser.

Jeremie Deschenes

(Translated) Incomprehensible, no courtesy, late or not showing up. (Original) Incompréhensible, aucune courtoisie, en retard ou ne se présente pas.

Laure Dakuyo

(Translated) I ordered a computer which should be delivered by this company. Company located 10 minutes from my home. The delivery date has passed and still no packages. No response to my emails, nor to my calls. To date, parcel still not received and no update regarding the tracking of my parcel. Results? Super late in my classes. I am really disgusted. (Original) J’ai commander un ordinateur qui devrait être livré par cette compagnie. Compagnie qui se trouve à 10 min de chez moi .La date de livraison passe et toujours pas de colis. Aucune réponse à mes mails, ni à mes appels. Jusqu’à ce jour colis toujours pas reçu et aucune mise à jour concernant le suivi de mon colis. Résultats? Super en retard dans mes cours. Je suis vraiment dégoûté.

viviane carriere

(Translated) No service at all ... the worst i've seen, i spoke with someone who pretends to speak french they say they will contact me by email i don "t believe its true no way to find my package ... getting worried now ,. This company is totally irresponsible, no way to talk to someone understandable (French is horrible) and they say anything, I have no information on where my package is really it's shocking! ... in order to be fair I have to add some information, I just want to point out that if you call the right place you will be entitled to exceptional service, it is a matter of doing some research on the web to find the good phone number here in Quebec, the 1-800 number is a waste of time but when you call the warehouse it's really something else I have nothing but praise for the staff on site .... efficient and courteous as we like them! (Original) No service at all...the worst i've seen , i spoke with someone who pretends to speak french they say they will contact me by email i don"t believe its true no way to find my package...getting worried now,. Cette compagnie est totalement irresponsable, pas moyen de parler à quelqun de compréhensible ( le français est horrible) et ils disent n'importe quoi , je n'ai aucune information sur le lieu ou se trouve mon colis vraiment c'est choquant! ...afin d'être juste je me dois d'ajouter quelques informations, je veux simplement souligner que si vous appelez au bon endroit vous aurez droit à un service exceptionnel , il s'agit de faires quelques recherches sur le web pour trouver le bon numéro de téléphone ici à Québec , le numéro 1-800 est une perte de temps mais quand on appelle à l'entrpôt c'est vraiment autre chose je n'ai que des éloges à faire au personnel sur place....efficace et courtois comme on les aime!

Jean-Philippe R.

Worst co ever... My package is 15 min away from my home by car since the last 10 days and i cant get it.

Stinbeu

(Translated) I should receive my package on December 18, 2020 and not received. Not received on the 19th either. Not very reliable as a company. (Original) Je devais recevoir mon colis le 18 décembre 2020 et pas reçu. Pas reçu le 19 non plus . Pas très fiable comme compagnie.