Our items arrived in terrible condition. Furniture was scratched and dented, desk legs were actually broken in half and doors torn off of a cabinet. The casters on two furniture items were broken in half, the top was ripped off of our children's art table, my electric piano was so dented on one side that the end key is popped up entirely and the keyboard no longer works. My husband's mechanic's toolchests were all severley dented, the top of one was caved in to the point that the welds were broken and none of the drawers will open. The $500 fence for his table saw is bent to the extent that it actually cracked and is no longer usable. Several boxes were water damaged and crushed down to about half their size. This resulted in broken dishes and, again, damage to my husband's shop equipment- all of which he uses to make a living. The bed frames were heavily scratched and dented and the mattreses dirty. The list goes on... it honestly feels like they would have had to try to create this much damage, it is so extensive its negligent. We just heard back after 3 days of calling and emailing with, "sorry, you'll have to contact the claims department" and, "they have up to 9 months to investigate". Are you kidding me?! They've done thousands of dollars worth of damage after charging us thousands for the move!
Also, please note- this company is also known as AMS moving which you won't be told until the truck shows up with AMS on the side- take a look at the AMS reviews- they're abysmal. I would never- in a million years -use this company again.