Reviews of Purolator (Moving Company)

Toky Razafi

(Translated) So poorly organized and no help from the clerk. Several negative experiences: I am at home and he does not leave the package but affixes his paper ... poorly filled paper ... several restrictions on picking ... no suggestion of solutions. Nothing but trouble with this messenger. (Original) Tellement mal organisée et aucune aide de la part du commis. Plusieurs expériences négatives : je suis chez moi et il ne laisse pas le colis mais appose son papier... papier mal rempli... plusieurs resrriction à la cueillette... aucune suggestion de solutions. Rien que du trouble avec ce messager.

Philip Koldyk

Waiting for a package that was to be delivered yesterday. Got a notice today that they attempted delivery and I would have to pick up in store. This is a lie. No delivery person came to the house at all. Terrible service.

Myles Leatherdale

Professional

Anthony Hamel-Auclair

for 3 days waiting around because package was “out for delivery” well waiting outside all day in the cold and not a truck goes by, next thing i know tracking tells me delivery delayed due to missed delivery, either hes the flash or you need to hire new drivers

Sid Toews

(Translated) Good fast service (Original) Bien service rapide

Kai Creagh

Why isn't zero stars an option. On Wednesday an item was shipped from Kelowna (so an hour away). Then nothing Thursday. Friday came around, nothing again. Then we got a notification that they need further instructions... I spent a 1/2 hour arguing with an agent that our address was correct as originally listed and they have delivered numerous times in the past. They claimed they "updated the info" for a Monday delivery. Monday rolls around and the item isn't on the truck. Now they are saying the additional info provided didn't go through and maybe tomorrow. I am now going to drive and pick it up. So in short we are going on 6 days for something from an hour away and it still isn't delivered.

Jenny Cadieux

(Translated) Fast and courteous service. (Original) Service rapide et courtois.

Freddie Willett

friendly and helpful staff

Kimberly Woodford

Got my package delivered today. Specifically made is so the present didn't have any indication what was inside of it, because it was for the person I'm living with. He answers the door and the box is open! The tape is there, but not holding the box closed. Thanks for ruining one of my presents and maybe learn to inspect your boxes properly especially for the holiday season. Maybe even provide your drivers with tape guns so they can at least fix it before its delivered to your costumers and so it doesn't ruin someone else's gift..

Amelia Chasseur

(Translated) I received a very poor service. My package has to spend more than two days on my balcony, outside and at the sight of everyone. By chance nobody left with. (Original) J'ai reçu un service de très mauvaise qualité. Mon colis a passer plus de deux jours sur mon balcon, à l'extérieur et à la vue de tout le monde. Par chance personne n'est parti avec.

Maggie Chisk

Rude, unhelpful front end staff. Their tracking also makes no sense. They did not attempt to deliver my package to my door, I received NO delivery notice. The online tracking said Returned to Sender, but according to them that means it was available to pick up and its my fault for not coming in to get it when it said returned to sender. The worst. Typical rude PA service here. Zero stars if I could.

Brianna Link

A little slow paced at first, but the lady was friendly, explaining why things were slow at this time.

Molly Arrow

Been to this Purolator before a couple times. Every time I go, staff is not welcoming and don’t take the time to observe (ex: already had ID with address in hand, handed out to them, and they did not acknowledge it). I hate going to pick up packages from them.

Lil Mile

(Translated) Your beautiful being flash the deliverymen will be gone before you open the door it is of the sisters described with paper to tell you who makes that size to look for your parc has the old Lorette received 3 parcels of puro never managed to have my parcel without moving (Original) Ta beau être flash les livreurs seront partis avant que T'ouvre la porte c'est des sonnes decriss avec des papier pour te dire qui fait que taille chercher ton colis a l'ancienne Lorette reçus 3 colis de puro jamais réussi à avoir mon colis sans me déplacer

Francois Brunet

super service

Jessy Houle

(Translated) My email said it would be delivered on Thursday the 22nd. Well the delivery guy came by Wednesday the 21st at 4pm. Surprisingly there was no one at home. Now I have to do a minimum of 1h30 in traffic just for the aisle to pick up my packages in Quebec while there is a drop-off point in Victo (30 min from home without traffic). I work until 6 p.m. and Saturday I have a bloody hell! I am really sorry about this situation. In addition, it is not me who chose this company. (Original) Mon courriel disait que ce serait livré le jeudi 22. Et bien le livreur a passé mercredi le 21 a 16h. Étonnament il y avait personne chez moi. Maintenant je dois faire minimum 1h30 dans le traffic juste pour l allee pour aller chercher mes colis à Québec alors qu il y a un point de dépot à Victo (30 min de chez nous sans traffic). Je travaille jusqu a 18h et samedi j ai une vie maudit bordel!!! Je suis vraiment fachée de cette situation. En plus c est pas moi qui a choisi cette compagnie.

Kenzie Leigh

I have been waiting a very long time for my order to get delivered. My sons Christmas presents. I got an email saying my order had been delivered. I was home ALL DAY and not once did I get a knock or door bell ring. I looked outside as soon as I received the email stating it was delivered and there was no package left outside my door. I am extremely upset with this service as I didn’t have a lot of money to spend for Christmas and these were some of the gifts on the pricey side I got for my boys.

Philippe Gourdeau

(Translated) It has been many times that I have problems with Purolator, delivery man who does not leave the paper of attempted delivery or aberations of the gerne "Address not found". My address does not change from one delivery person to another, it is always exactly the same thing, so why address not found? I call customer service and they tell me yes your address is good, thank you I know that. In the end, my only options are to wait for a call the next day to pick up the package at their pick-up point at the other end of the city, or have a second delivery attempt .... same day 'they have no idea why the driver can't find the address, it puts you at zero confidence. people pay to have GUARANTEED delivery dates and their delivery person finds a way to miss 90% of the time. (Original) Cela fait plusieur fois que j'ai des problèmes avec Purolator, livreur qui ne laisse pas le papier de tentative de livraison ou encore des abérations du gerne"Adresse introuvable". Mon adrese ne change pas d'un livreur à l.autre, c'est toujours exactement la même chose, alors pourquoi adresse introuvable? J'appel le service à la client`le et ils me disent oui votre adresse est bonne, merci ça je le sais. Au final mes seuls options sont d'attendre un appel le jour suivant pour aller chercher le colis à leur point de ramassage qui ce trouve à l'autre bout de la ville, ou bien avoir une 2e tentative de livraison....même s'ils n'ont aucune idée de pourquoi le chauffeur ne trouve pas l'adresse, ça te mets zéro en confiance. les gens paie pour avoir des dates GARANTIE de livraison et leur livreur trouve le moyen de rater leur coup 90% du temps.

Frédéric Lord

(Translated) For 3 days, the delivery of my package has been delayed for obscure reasons, while I have literally seen trucks in my neighborhood for at least 2 days. I contacted them directly, but apologize and say there is nothing they can do. No way to schedule an appointment to pick it up myself at the sorting center, I am told that it will take 2 working days !! How the hell is that possible since the package is already there. Always the same poor service with them. (Original) Depuis 3 jours, la livraison de mon colis est retardé pour des raisons obscures, alors que je vois littéralement des camions dans mon quartier depuis au moins 2 jours. Je les ai contacté directement, mais se confondent en excuses et affirment qu'ils ne peuvent rien faire. Pas moyen de céduler un rendez-vous pour aller le chercher moi-même au cente de tri, on me dit que ça va prendre 2 jours ouvrables !! Comment diable est-ce possible puisque le colis est déjà sur place. Toujours le même service médiocre avec eux.

Callsign KillJoy

Outstanding service and staff

Lucas Lombard

(Translated) Completely useless support, slower and more expensive than Canada Post ... Avoid. (Original) Support complètement inutile, plus lent et plus cher que postes Canada... À éviter.

Laurent Barbier - Music

(Translated) Seriously? They go to the building, leave a piece of paper instead of leaving the package, which we have to pick up in the suburbs, and stand in line for 45 minutes. This is not a delivery service! (Original) Sérieusement? Ils passent à l'immeuble, laisse un papier au lieu de laisser le paquet, que l'on doit aller chercher dans la banlieue, et faire la file pendant 45 minutes. Ceci n'est pas un service de livraison!

Danny Lane

Great service.

Garth “3DSparky” Howe

I'm surprised by so many negative reviews. Maybe there is a bad apple there, but in Exeter the driver who delivers is friendly, and does a great job in my opinion. I purchase a lot online, so I typically get a delivery at least every week. As to the complaints about the distance to the local depot ... well, that's just a consequence of living in small towns isn't it? You cannot expect courier's to have a retail presence in every town... that's unrealistic... so giving them a poor rating based on that, is unfair.

Mr Dirth

I want to send a big thank you to Sharon who helped me with getting my package. The people at this branch are the best and really take care of their customers. Thanks again. You guys are awesome!

Canada Web Solutions

Awesome service!

Kevin Tremblay

(Translated) Good multitudes of shipping possibilities, fast efficient and unparalleled customer service reasonable shipping cost and well centralized in the region .System Tracing your collis makes service very interesting to me that you do not support internet access .... (Original) Bon service multitudes de possibilités d'envois , rapide efficace et service a la clientele hors pair cout raisonable d"envois et bien centralisé dans la region .Systeme t De reperage de vos collis rend se service tres interressant a moi que vous n'ayer pas acces a internet ....

Éric Roussel

Lent

jacques simard

(Translated) Delivery due today! My package is in the truck this morning from Jonquîère ... 20 minutes from my home. There is nothing to understand (Original) Livraison dû pour aujourd'hui ! Mon colis est dans le camion ce matin en partance de Jonquîère... À 20 min de chez moi. Y a rien à comprendre

Léa Bouchard

(Translated) Considering my past experiences with Purolator which turned out to be all negative and the inability to find a single positive review for this company online, I decided to take my precautions when I saw my new 43 'television. 'would be delivered by this company. So I moved my workspace in front of the television and on it, I watched the camera placed at the entrance of my apartment block. What was my surprise to see the Purolator delivery man, my television in hand, entering the building and 'ringing' on a button that is very far from the one in my apartment. Of course, my apartment doorbell doesn't ring, but I pick up the receiver anyway and answer the delivery man. The delivery man takes a few seconds to answer me, he seems surprised. Finally, he goes upstairs with my property but without his mask. He didn't get the wrong door, although he seemed to have '' got it wrong '' and 'rang' on another floor. I don't have cars, no I won't drag a 43 '' TV for 2 hours on the bus. No, I won't pay a fortune in a cab because the Purolator delivery guys aren't able to ring a doorbell when they're already at their destination. The only person with a car who lives in my town is my mom who is just recovering from breast cancer right now. No, I will not put his life in danger by risking exposure to COVID-19. And above all, that they do not put the laziness and the lack of professionalism of their delivery people on the fact that there are a lot of parcels in these COVID times, because their laziness dates back many years. (Original) Compte tenu de mes expériences passées avec Purolator qui se sont avérées toutes négatives et de l'impossibilité de trouver un seul commentaire positif sur cette compagnie en ligne, j'ai décidée de prendre mes précautions lorsque j'ai vue que ma nouvelle télévision 43'' serait livrée par cette compagnie. J'ai donc bougée mon espace de travail face à la télévision et sur celle-ci, je surveillais la caméra placée à l'entrée de mon bloc appartement. Quelle ne fut pas ma surprise de voir le livreur de Purolateur, ma télévision en main qui rentre dans l'immeuble et qui ''sonne'' sur un bouton qui est très loin de celui de mon appartement. Bien sur, la sonnette de mon appartement ne résonne pas, mais je prend le combiné quand même et répond au livreur. Le livreur prend quelques secondes pour me répondre, il semble surpris. Finalement, il monte à l'étage avec mon bien mais sans son masque. Il ne s'est pas trompé de porte, malgré qu'il semblait s'être ''trompé'' et avait ''sonné'' sur un autre étage. Je n'ai pas de voitures, non, je ne traînerai pas une télévision 43'' pendant 2 heures dans l'autobus. Non, je ne paierai une fortune en taxi parce que les livreurs de Purolator ne sont pas capable de sonner à une porte, alors qu'ils sont déjà rendus à destination. La seule personne avec une voiture qui habite dans ma ville est ma mère qui en ce moment se remet tout juste d'un cancer du sein. Non, je ne mettrai pas sa vie en danger en risquant de l'exposer à la COVID-19. Et surtout, qu'il ne mettent pas la paresse et le manque de professionnalisme de leurs livreurs sur le fait qu'il y a beaucoup de colis en ces temps de COVID, car leur fainéantise date de bien des années.

Jewels S

Completely ignores delivery instructions.

Malek

(Translated) I am extremely angry with what happened to me today with the delivery guy. I work from home all day, to my surprise when I left my house at 7:48 p.m., I found the Purolator tracking paper in which it marked that it had passed at 1:47 p.m., which is dead wrong! !!! Afterwards, looking at the surveillance camera, I noticed that the delivery man was content to stick his paper and leave, as if nothing had happened ????????????. Big thumbs up for Purolator !!! (Original) Je suis extrêmement en colère de ce qui m'est arrivé aujourd'hui avec le livreur . Je travaille de chez moi toute la journée, a ma grande surprise en sortant de chez moi a 19h48, j'ai trouvé le papier de suivi de Purolator dans lequel il a marqué qu'il était passé a 13h47, ce qui est archi faux!!!! Par la suite en visionnant la caméra de surveillance, j'ai constaté qu'effectivement le livreur s'est juste contenté de collé son papier et de repartir, comme si rien n'était ????????????. Un grand Bravo pour Purolator !!!

Anitha Arun

I loved the customer service.

Jessica Pronovost

(Translated) The service is good in part but seriously marred by the attitude of an employee who does not seem to like his work and especially the contact with customers. It's a shame. (Original) Le service est bien en parti mais sérieusement entaché par l'attitude d'un employé qui ne semble pas aimé son travail et surtout le contact avec les clients. C'est bien domage.

Beccy Webb

Had a package that was out for delivery for two days and never arrived despite the estimating date being long past. When I contacted their customer service, they were completely unhelpful and would not even estimate a delivery time or even a delivery DAY. Basically told me they couldn't guarantee anything and wouldn't even apologize for the long delays. We asked for Saturday delivery or evening and were told it wasn't available so don't believe the response to the reviews here as it's not true. If you find that you are being sent something via Purolator, request another courier because it is not worth your time and frustration. Avoid at all costs.

Lloyd Malcolm

They lied to me driver have my package driving around with I was told to go to Michaels at 10 am yesterday when I called I called this morning to be greeted with more lies my package wasn't and still not at where they said it would be ! This place needs to shut down nothing good about them I would recommend UPS or FedEx lost a day's pay because of lies and poor customer service.

Ken Calvert

This has to be the worst shipping company EVER! over 50% of my packages from online orders go missing and are marked delivered when they aren't actually delivered. I have cameras up for deliveries and I can see no one delivered anything so it was delivered to a wrong address. Call the 800 number and the useless response is always, well the truck GPS shows it was in the area so it's your loss. DO NOT USE this useless company for your shipping needs unless you actually want something to go missing.

Mike Anderson

Ship ANY other way.

Mrs. Ostacruiser

The are not closed from 1- 2 anymore which is very helpful . The ladies that work their are always awesome. Great job ladies.

Hrant Hovsepyan

(Translated) I was expecting 2 boxes from Amazon. For first box in Amazontracking said it had been delivered but the house was not home, but I was not looking to us for what it was that the delivery man was at my house. and the second is about 2 pieces * 2 pieces * 2 pieces and 10 kg delivery truck put on the first floor (and I live on the third) and he left and the main door of the house does not close with a lock at home, luckily my neighbor came from the first floor and said ground floor and the price for this box is $ 500. Try not to use the services of this company. (Original) J'attendais 2 boîtes d'Amazon. Pour premier boîte en Amazontracking a dit qu’elle avait été livrée mais que la maison n’était pas à la maison, mais je ne cherchais pas à nous pour ce que c’était que le livreur était chez moi. et le second est d'environ 2 pièces * 2 pièces * 2 pièces et 10 kg camion de livraison posé au premier étage (et j'habite sur le troisième) et il est parti et la porte principale de la maison ne ferme pas avec une serrure à la maison, heureusement ma voisine est venue du premier étage et a dit rez-de-chaussée et le prix de cette boîte est de 500 $. Essayez de ne pas utiliser les services de cette entreprise.

Mathieu Beaulieu

(Translated) Nothing on your site indicates that you are closed for the St-Jean Baptiste holiday, either Friday 23 or Monday 26, perfect! I go there crossing Quebec City to be informed by an empty parking lot and a sheet in the …

Brendan Miu

I was expecting a parcel to be delivered on Friday, which I needed for the weekend; I did not anticipate a signature would be required for receipt so I did not leave a note for the driver. My location is quite secure with discrete areas to leave the parcel, never been an issue with other couriers. Yet the Purolator driver opted to return the parcel to the depot with earliest pick-up on Monday. The operating hours are ridiculous: 9-5 M-F. I work outside of Penticton, and would need to take several hours off from work just to retrieve my parcel. I called Purolator to see if there was any recourse to get my package; their response - soonest another delivery attempt could be made is Tuesday. Imagine a shipping service that makes you bend over backwards to get your parcels, well past when you need them. Would avoid Purolator at all costs in the future.

Julien Garon

(Translated) If you miss the initial delivery of your package, Purolator invites you to drop by its single pickup point, which is located 15 minutes (by car) from downtown Quebec City. This is not very practical and it generates additional gas costs, despite having already paid an amount for home delivery. I dare not imagine the logistical hell that must engender for someone who does not have a car, as public transport to their pickup point is almost nonexistent. It's a way of doing things that seems archaic at a time when home delivery is booming and it encourages duplication of trips. Bad service, bad for the environment. (Original) Si vous manquez la livraison initiale de votre colis, Purolator vous invite à passer à son point de ramassage unique qui se situe à 15 minutes (en voiture) du centre-ville de Québec. Ce n'est pas très pratique et ça engendre des coûts supplémentaires en essence, malgré qu'on ait déjà payé un montant pour la livraison à domicile. Je n'ose pas imaginer l'enfer logistique que ça doit engendrer pour quelqu'un qui n'a pas de voiture, comme le transport en commun jusqu'à leur point de ramassage est quasi inexistant. C'est une manière de faire qui semble archaïque à une époque où la livraison à domicile est en pleine croissance et ça encourage le dédoublement des déplacements. Mauvais service, mauvais pour l'environnement.

Ashley Seguin

Every single time my item is shipped with Purolator it is late.

Amber Lohnes

Giving purolator a 1 star rating is generous! They are never on time and they “can’t find me address” meanwhile I live on the highway they have to pass to get to local businesses. When you call to ask if they know where the package is all they tell me is it’s at their facility in town... late of course. Amazon needs to stop shipping things with purolator, there are far better carriers then amazon.

Robert Bulley

Helpful staff.

melissa todd

Great service on phone very helpful

Mark MacEachern

Waited all day for delivery yesterday and nothing, parcel was put on the wrong truck. Waited all day today and still nothing. Called Purolator and they said it was put on the wrong truck again today. Now nothing till maybe Monday if it gets on the right truck. Incompetence I guess, I did give them two stars because there was two parcels and they delivered one of them yesterday as scheduled.

Samuel Oyetunde

Excellent customer service

David Cliche

(Translated) Not easy to have access to a representative on the phone put on hold too long. Should improve this service! (Original) Pas évident d'avoir accès à un représentant au téléphone mise en attente trop longue. Faudrait améliorer ce service !

Kayla Cuttress

If I could leave less than 1 star I would. I just had a baby and my stroller was supposed to be delivered today. Just because my address didn't have the WEST the driver just screwed off my order and didn't try to find the house. I live in a town of 500 people. Only one street under my streets name. The driver was just lazy and couldn't drive the two minutes up and down. Also the lady on the phone today was super disrespectful and shouldve been apologetic. Not lie and try to say that there's another 154 EAST. Cause apparently that's what Google told her, funny I searched it up and NOPE only ONE HOUSE AT 154. Super disappointed in the services.

Charles Lague

(Translated) A bit long as the waiting time on the phone, otherwise nothing to say (Original) Un peu long comme temps d'attente au téléphone, sinon rien à dire

Growing WithJamez

Like most here would give 0 stars if I could Purolator in North Bay has very bad and unreliable service. Tracking says they delivered my parcel but they never did and now someone won't be getting their Xmas present this year. This is not the first time they are always losing my items and I have complained in the past! They are just as bad as Canada P@st which makes sense since they are owned by them. Trying to get through to them on the phone is nightmare now too.

Stephanie McCall

This has happened twice now in the last week with two different deliveries. The delivery drive doesn’t even step foot on the porch and throws the package. The first one barely made it on the porch, and contents inside were cracked. The second one was supposedly delivered at 8:34 this morning, no knock, no notification, and the package is gone. It has been snowing all day and we can see exactly where the footprints came up the front lawn and stopped, and where the package landed. And the package is gone. Customer service on the phone was awful, didn’t seem to care, and said their drivers would never do something like that and that it was our fault. Deliver customer’s stuff properly or find a new job.

Lena De Rothschild

Terrible service.They never answer the phone and or put you on hold for hours. Driver is insolent and is either too early or late for our 9-5 business hours .Although we have switched to Canpar , we still have suppliers who use Purolator unfortunately. Another Crown Corp sham

sandrine champagne

(Translated) Very poor customer service. I just moved and internet and electricity included in my apartment (so no subscription to an electricity supplier or internet) and my phone is paid on the same bill as that of my parents (so my current address is not listed). So I have my lease as proof of address as well as the purolator paper and my Amazon bill with my driver's license as ID but even with all these papers impossible as the receptionist (who had a slight power trip) let me have my package (which is a $ 30 hammock that I was looking forward to) ... very disappointed. (Original) Très mauvais service à la clientèle. Je viens tout juste de déménager et internet ainsi que l'électricité et inclus dans mon appartement (donc aucun abonnement à un fournisseur d'électricité ni d'internet) et mon téléphone est payer sur la même facture que celle de mes parents (alors mon adresse actuelle n'y figure pas). J'ai donc, mon bail comme preuve d'adresse ainsi que le papier de purolator et ma facture d'Amazon avec mon permis de conduire comme pièce d'identité mais même avec tout ces papiers impossible que la réceptionniste (qui avait un léger power trip) me laisse avoir mon colis (qui est un hamac à 30$ que j'attendais avec impatience) ... très déçu.

Gabriel Chiasson

(Translated) Order on Amazon for ease and speed, live in Lac Saint Charles, have 2 delivery "attempts" in 6 minutes, have to go to Les Saules to pick up my package ... Puro is the only company that is never comfortable leaving the package at my door ... (Original) Commander sur Amazon pour la facilité et la rapidité, habiter Lac Saint Charles, avoir 2 « tentatives » de livraison en 6 minutes, devoir aller aux Saules chercher mon colis... Puro est la seule compagnie qui n’est jamais à l’aise de laisser le colis à ma porte...

Manon Carrier

(Translated) Me the only drawback is that I find really very unpleasant that my packages smell like cigarettes! (Original) Moi le seul inconvénient, c'est que je trouve vraiment très désagréable que mes paquets sentent la cigarette!!!!

Bryan Wabie

The service was great and helpful

Darrell Deibel

Easy access. I would have gave 5 stars but the cost to ship was double from 4 years ago

Tracey T

Item was covered in some sorr of greasy substance it had clearly been re packacge b/c it wasn't in the standard package failed delivery attempt and no delivery slip left

Yvonne Rutten

found the note on the door, said they were here at 5.30 ......totally untrue....my husband was working on the car in our driveway, he not only would have seen the driver, but the truck as well!!!!! I also was home, and no doorbell rang................we really have to drive all the way to Stratford to pick this parcel up! Thats a long way to go. My husband will be calling this morning to see if the package can be resent to us. Hopefully it can!

Petra Roberts

Helpful staff

Pavithran Iyer Sridharan

The staff at this facility, *I'm not talking about Purolator's customer support team*, are quite nice. They can speak in French as well in English. The office lobby is very small... it is simply a loading station with a counter. No seating spaces or stationary sales, printing facilities are available. It can get quite busy near closing time. Without access to a car, this place is quite inaccessible. Check STS service 26 that operates between Carrefour and this site.

Lisa Myers

You missed a delivery this morning at home today. When I came to work in Pentictin, I stopped at the Purilator office to see if anything could be done to get the package before Monday. The lady in the office said "no guarantees, & it might be Monday". Three hours later, my grand-kids reported that the package was indeed delivered! I HAVE NEVER BEEN SO IMPRESSED BY A COURIER!! ????????????THANK YOU PURILATOR!!????????????

William Calhoun

Staff is helpful and well trained.

Aymen Ben Ahmed

(Translated) Even if I leave a notice of no signature, I still have to stay home to receive my collis or do 1:15 bus to have it at the counter. Take the trouble to move for a collis supposed to be received at home even with my consent. Worst deliverer ever seen, only misery to receive my collis! (Original) Même si je laisse un avis de non signature, je dois rester quand même à la maison pour recevoir mon collis ou bien faire 1h15 en bus pour l'avoir au comptoir. Prendre la peine de se déplacer pour un collis supposé être reçu à la maison même avec mon consentement. Pire livreur jamais vu, que de la misère pour recevoir mon collis !

Pauline B

Good so far as far as getting my packages to me.

George McNeish

I have to bicycle for about an hour to pick up parcel because driver refuses to notify me when he is at the door. Customer service says this is the best service purolator can provide so I let her know I would request a different delivery service for future shipments. Sorry they made me choose at least one star, but that is too generous.

Hélène Milette

(Translated) Not satisfied at all 3 trips from Yamachiche to Trois Rivières to end up having my package (Original) Pas satisfait du tout 3 voyages de Yamachiche à Trois Rivières pour finir par avoir mon colis

Syskyra Night

Seems like even after 8 month the issue of leaving without knocking or trying to reach the costumer even if he'd home still hasn't been solved ! It just happened to me, I'm home waiting for the package to arrive, see the guy pull Up to my place and just leave without ever coming to my door and ring. I mean come on !

Jonathan H

I've had two interactions with Purolator, and both have been the same. It seems that they either a) sneak up to my house and pretend to knock or b) their driver is too lazy to attempt a delivery so just marks the item "attempted delivery, no answer from receiver". No delivery notice, just an email with no way to call them back about it. May as well use Canada Post for your deliveries, at least they attempt to deliver your item.

Jonathan Demers

(Translated) Always refuse to leave packages at my door. I found a trick: I signal to Amazon, they refund me, I recommend the same items until a REAL carrier takes over. Do you like her to walk parcels for nothing ?! ???????????? (Original) Refuse toujours de laisser les colis à ma porte. J'ai trouvé un truc : je signal à Amazon, ils me rembourse, je recommande les mêmes items jusqu'à ce qu'un VRAI transporteur prenne le relais. Vous aimez sa promener des colis pour rien?! ????????????

Matt Cyr

I used to be a huge fan of this company, but lately they've gotten incredibly lazy. They've started doing the Canada Post thing, as in just leaving a package sitting on your front porch without knocking or in any way alerting the owners so that your package gets stolen. And this is even with packages that require a signature. Lazy and pathetic.

Pat L.

(Translated) Their goal seems to be to offer as little service as possible! The delivery guy did not even try to ring ... I get a voice message that says to call back to a certain number, I called 6 times during the week (during working hours) and no one ever answered , no return to my voice message, NOTHING. And the worst thing is that a few days later, I receive a notice from Amazon that my item has been returned to them? To see the amount of complaints here, my case is no exception. Thank you Purolator. (Original) Leur but semble être d'offrir le moins de service possible ! Le livreur a même pas essayé de sonner... Je reçois un message vocal qui dit de rappeler à un certain numéro, j'ai appelé 6 fois au cours de la semaine (pendant les heures de travail) et personne n'a JAMAIS répondu, aucun retour à mon message vocal, RIEN. Et le pire, c'est que quelques jours plus tard, je reçoit une notice d'Amazon comme quoi mon item leur a été retourné ? À voir la quantité de plaintes ici, mon cas n'est pas une exception. Merci Purolator.

Maxime Filteau

Their Covid measures could be improved to reduce waiting time

Atomik V

(Translated) In my opinion you would not deserve any star I have been waiting for a package for 5 days when it was supposed to arrive before yesterday and in addition it is still in transit the more it is impossible to obtain information because practically all employees are English. (Original) Selon moi vous ne mériteriez aucune étoile j'attend un colis depuis 5 jour alors qu'il était supposé d'arriver avant hier et en plus il est toujours en transit de plus il est impossible d'obtenir de l'information car pratiquement tout les employés sont anglais.

Patrick Perron

(Translated) Fast and effective! Nothing to say about their services :-) (Original) Rapide et efficace! Rien à dire sur leurs services :-)

Dog-better-than-cat

(Translated) late package and when I call to inquire no response from the purolator to Jonquière on the phone and when I show up the lady tells me to drop by an hour later, after a long wait I go back to be told that I can not pick up my parcel even with proof of identity because I am not 17 years old and not 18 years old, tell me it's been 1 month that I wait who will pay my unused cell counter which is inside the parcel! thank you very much for your bad service !! (Original) colis en retard et quand j'appelle pour m'informer aucune réponse du purolator à Jonquière au téléphone et quand je me présente la madame me dit de passer une heure plus tard, après une longue attente j'y retourne pour me faire dire que je ne peux ramasser mon colis meme avec preuve d'identité parce quej e n'aie pas 17 ans et non 18 ans, dite moi cela fait 1 mois que j'attend qui va payer mon contra de cellulaire inutilisé qui est à l'intérieur du colis! merci beaucoup de votre mauvais service!!

louise jobin

(Translated) I can hardly put a single star. Rotten service. They deliver to me on Friday 7:30 p.m., I'm not there (I live alone), and they stick me a ticket where I can pick up my package (big box). I do not have a car!!! I ask to re-deliver myself on Monday: it seems that it is impossible. I am not there Tuesday and Wednesday on and off .... must stay at home ALL day ..... to wait for them !!! I will never buy products where Purolator is chosen for delivery again! Ended. Period. The week before, I was delivered (still Purolator) ... I had left a note to meet me on the phone and deliver me in the alley ... it was not done. We left the package on the gallery, outside for everyone to see ... we could have stolen the box. And I went to this gallery 2 hours later, that's when I saw that the package was there in a cold of -10c. and the box turned on the side (a printer) !!! I made a complaint. Purolator: unreliable at all! Avoid !! (Original) J'ai peine à mettre une seule étoile. Service pourri. On me livre vendredi 19:30, je ne suis pas là (je vis seule), et on me colle un ticket où je peux aller chercher mon colis (grosse boîte). Je n'ai pas de voiture!!! Je demande de me relivrer lundi: paraît que c'est impossible. Je ne suis pas là mardi et mercredi on and off....faut rester à la maison TOUTE la .....journée pour les attendre!!! Je n'achèterai plus jamais de produits où on choisit Purolator pour la livraison! Terminé. Point Final. La semaine précédente, on me livrait (toujours Purolator)... j'avais laissé une note de me rejoindre au téléphone et de me livrer dans la ruelle....ça n'a pas été fait. On a laissé le colis sur la galerie, dehors à la vue de tous...on aurait pu voler la boîte. Et je suis allé sur cette galerie 2 heures plus tard, c'est là que j'ai vu que le colis était là dans une froidure de -10c. et la boîte virée sur le côté (une imprimante)!!! J'ai fait une plainte. Purolator: pas fiable pantoute! Évitez!!

nichole lockrey

very dissapointed, i come home to find that purolator has left my sparkling water in -38 degree weather!!!!! frozen!!!! this is unacceptable, and when we are home they do not even knock.....so tell me who is going to replace our items when they start getting damaged and dissapearing from being stolen? This is not right!!

Élina LaBrie

(Translated) UPDATE - after contacting customer service email I got a response the same day. They explained the situation to me and I received my package a few days later in good condition and with a friendly delivery person. I have to admit that my opinion on the company has changed, I finally got good service! I have a package that is 5 days late, tried the live chat service to speak to an agent, no response. I tried to call customer service, waited over an hour without getting an answer. No update has been made on my package since the day Amazon sent it to the carrier. So I have a package that is lost somewhere without getting any response from anyone (valued at $ 200 and up) very frustrating. (Original) UPDATE - après avoir contacté le courriel du service à la clientèle j’ai eu une réponse la journée même. Ils m’ont expliqué la situation et j’ai reçu mon coli quelques jours plus tard en bonne condition et avec un livreur sympathique. Je dois admettre que mon avis a changé sur la compagnie, j’ai finalement obtenu un bon service! J’ai un coli qui est 5 jours en retard, j’ai essayé le service de clavardage en ligne pour parler à un agent, aucune réponse. J’ai tenté d’appeler le service à la clientèle, j’ai attendu plus d’une heure sans avoir eu de réponse. Aucune mise à jour n’a été faite sur mon coli depuis la journée ou Amazon l’as envoyée au transporteur. J’ai donc un coli qui est perdu quelque part sans avoir aucune réponse de personne (d’une valeur de 200$ et plus) très frustrant.

laurent godin

Super service

Vincent Matte

(Translated) Capable of sticking an opinion on my door but not able to bang while we are there. The law of least effort! What a bad service! And in addition you have to go get the package on the end of the city! (Original) Capable de coller un avis sur ma porte mais pas capable de cogner alors qu on est là. La loi du moindre effort ! Quel mauvais service ! Et en plus il faut aller récupérer le paquet on fin fond de la ville !

William971

still waiting after a week, expensive so you would hope its fast buts its not

JinnyMels B

I can't understand why they no longer come to my place..I live 40 min away. Then they call you to say come pick it up. I asked why they didn't come...the answer was..we did..no paper and I was als0 home for 4 days. Now I have to drive 40 mons because they won't come and deliver it.. really good service : $

Aurore Dumazet

(Translated) Finally I thought I was not having luck with my delivery man but in fact I see that many had the same problems !!! I receive an email from Amazon telling me that the package has not been delivered by Puro, I find in the evening a notice telling me that I was not there while no one tried to call me while the 'intercom with my name was clearly visible 50cm from the door !! No one tried to reach me while my partner was at our home, I don't call it service! I will have to go pick it up 10km from my home when I don't have a car ???? (Original) Finalement je pensais ne pas avoir de chance avec mon livreur mais en fait je vois que beaucoup ont eu les mêmes soucis !!! Je reçois un courriel d’Amazon me disant que le colis n’a pas été livré par Puro, je retrouve le soir un avis me disant que je n’étais pas là alors que personne n’a essayé de m’appeler alors que l’intercom avec mon nom était bien visible à 50cm de la porte !! Personne n’a essayé de me joindre alors que mon conjoint était à notre domicile, je n’appelle pas ça du service ! Je vais devoir aller le récupérer à 10km de chez moi alors que je n’ai pas de voiture ????

Michael Lacerte

(Translated) Package notice delivered and left in front of the front door, but no package at home. Neither the carrier nor the shipper wants to do anything. Impossible to call Sherbrooke to find out what was done with my package, because clearly it is not at home. * update * - dyslexic truck driver, delivered to the wrong address, taking a photo of where the package was left could avoid a lot of problems. (Original) Notice de colis livré et laissé devant la porte avant, mais aucun colis à la maison. Ni le transporteur, ni l'expéditeur ne veux faire quelque chose. Impossible d'appeler à Sherbrooke afin de savoir ce qu'on a fait de mon colis, car clairement il n'est pas chez moi. *update*- chauffeur de camion dyslexique, livré à la mauvaise adresse, prendre une photo du lieu où a été laissé le colis pourrait éviter bien des problèmes.

Zazou

(Translated) Awful! I receive an email saying "sorry for not knowing cross" not wanting to leave my package unattended and that I had been left a notice. I was at home all day, no one rang and you know what !? No instructions! I ask for a new delivery date for the next day everything is correct and there, I receive a text message to tell me that I can pick up my package at a collection point! Sherbrooke, December 17 and closes at 6:00 p.m. extended hours for the holiday season, doesn't it appeal to you !? It's not even worth a star but a BIG ZERO! (Original) Affreux ! Je reçois un courriel me disant " désolé de ne pas savoir croisé " ne voulant pas laisser mon colis sans surveillance et que l'on m'avait laissé un avis. J'étais chez moi toute la journée, personne n'a sonné et savez vous quoi !? Aucune notice ! Je demande une nouvelle date de livraison pour le lendemain tout est correct et là, je reçois un texto pour me dire que je peux aller chercher mon colis à un point de ramassage ! Sherbrooke, le 17 décembre et ferme à 18:00 des heures prolongées pour la période des fêtes, ça ne vous tente pas !? Ça vaut même pas une étoile mais un GROS ZÉRO !

LALA Brandon

Package lost, called and put me on hold forever. Eventually got a case number and waiting for the response for forever. Website says my package was dropped at door, it’s been two weeks , i haven’t see a damn thing !

Fred Belanger

1 person at the time, fast and easy

Philippe-Olivier Dupuis

(Translated) Don't even try to walk around the building to find the right address. Never went through and listed as what the recipient is not available. He tried to deliver to the next-door trade instead of the right address behind the building! Very bad service! Update, yet another ridiculous delivery. Taken out for delivery then then Purolator changes to bad sorting center however there is only one center! Ridiculous! The extra parcel is in Trois-Rivières. Late delivery as usual. (Original) Ne tente même pas de faire le tour du bâtiment pour trouver la bonne adresse. N'a jamais passer et inscrit comme quoi le destinataire n'est pas disponible. Il a essayer de livrer au commerce d'à coter au lieu de la bonne adresse en arrière du bâtiment! Très mauvais service! Mise à jour, encore un autre livraison ridicule. Sorti pour livraison puis ensuite Purolator change pour mauvais centre de tri cependant il y a un seul centre! Ridicule! Il est bien à Trois-Rivières le colis en plus. Livraison en retard comme à l’habitude.

Octavie Côté

(Translated) I did business with them for the delivery of my products. 3 out of 4 packages arrived at my broken customers. I call them to tell them and they tell me that if the item is fragile, even if everything was very well packed, they are not responsible! We pay for a delivery service and they are not able to pay attention to at least compensate us so that we can return a new item to the customer. Very frustrating. (Original) Je faisais affaire avec eux pour la livraison de mes produits. 3 paquets sur 4 sont arrivés chez mes clients brisés. Je les appelles pour leur dire et ils me répondent que si l'items est fragile, même si le tout était très bien emballé, ils ne sont pas responsable ! On paye pour un service de livraison et ils ne sont pas en mesure de faire attention au d'au moins nous dédommager pour que l'on puisse renvoyer un nouvel item au client. Très frustrant.

Pier-Hugo Bernier

(Translated) So I just got kicked out because the date and time I was told the package would be available AT Purolator AFTER the "MISSED" delivery attempt was wrong. It is therefore after 1h30 of bus that I leave empty-handed for another 1h30 to return home. The reception girl lodged a complaint from me, but for real ... I was supposed to receive the package on Friday, finally it was transferred to a third-party delivery man. Saturday still nothing and Sunday, a nice little piece of paper, while we were there, telling us to come and get it at the wrong time. Sometimes we forget bad experiences, this one, I'll remember. Not just that to do 3 hours of bus for no reason !!!! (Original) Donc j'viens de me faire virer de bord parce-que la date et l'heure a laquelle il m'était indiqué que le colis serait disponible CHEZ Purolator APRÈS la tentative "MANQUÉE"de livraison n'était pas bonne. C'est donc après 1h30 de bus que je repars les mains vides pour un autre 1h30 pour retourner chez moi. La fille de l'accueil a logé une plainte de ma part, mais pour vrai... J'étais sensé recevoir le colis vendredi, finalement ça été transféré a un livreur tierce. Samedi toujours rien et dimanche, un beau petit papier, alors qu'on était la, pour nous dire de venir le chercher au mauvais moment. Des fois on oubli des mauvaises expériences, celle là, je vais m'en souvenir. Pas juste ça à faire 3 heures de bus pour aucune raison!!!!

Anna-Maria E. Kuipers

Staff member who helped me was friendly and professional.

Sherry Taylor

I am please with the speed and accuracy of my recent orders from purolator, but lately my orders have just been left on my front veranda without even a knock on my front door. I live 10’ from a very busy street with a lot of foot traffic. My orders could easily be taken by a driver or passer by. I have had some very pricey orders lately and the driver does not knock on my front. There is always someone home. I understand the reluctance to pass a parcel to me but the driver could at least knock before he gets back in the truck and leaves.

Ruth Teeninga

Very helpful staff

Jean-Sébastien Dufour

(Translated) Parcel delivered to the wrong address Tuesday, and I have to wait until the following week to get it because no return call. I hope for compensation. First difficulty with Purolator, disappointed with the slow settlement. (Original) Colis livré à la mauvaise adresse mardi, et je dois attendre à la semaine suivante pour l'obtenir car pas de retour d'appel. J'espère un dédommagement. Première difficulté avec Purolator, déçu de la lenteur du règlement.

Jonathan Lavoie

Service was slow. Super long line.

Michele Ladouceur

Excellent service, friendly staff.

Mohammed KRAMECHE

(Translated) Poor service from the delivery company in general, including the depot in Sherbrooke (Original) Service médiocre de la compagnie de livraison en général, y compris le dépôt à sherbrooke

Ericka

(Translated) Terrible customer service. Couldn't get the phone line. Their delivery man supposedly delivered my package to me, but it couldn't be found and no one in my family saw the truck. It is true that they are responsible for the delivery but as soon as we talk to them about the problem of receiving the package, they accuse the supplier of the problem. A lady was supposed to call me to discuss the GPS analysis of the delivery man but only sent me a very short email to say that the package was delivered. The delivery address is in a row without a neighbor so stealing is not an option and a TV box does not go out so easily so mystery (Original) Service à la clientèle exécrable. Impossible d'avoir la ligne téléphonique. Leur livreur ma supposément livré mon colis mais celui ci est introuvable et personne dans ma famille n'a vu le camion. C'est eu qu'ils sont chargé de la livraison mais dès qu'on leur parle du problème de la réception du colis, ils accusent le fournisseur du problème. Une madame était sensé m'appeler pour discuter de l'analyse GPS du livreur mais m'a seulement envoyé un mail très court pour dire que le colis à été livré. L'adresse de livraison est dans un rang sans voisin alors le volé n'est pas une option et une boîte de tv ne part pas au vent si facilement alors mystère

Denzhell

(Translated) Purolator can't even read the address on a package. Even by having my package delivered to my mother's, my package does not arrive at the right place. I have NEVER had good service from them and am writing this review because I can't take it anymore. There is absolutely no skill in their delivery people, I am pretty sure I have two packages that were stolen by one of their delivery people and they did nothing but curse me. Please never encourage this company which cannot even provide the customer with adequate service. Thank you to you for all these packages to the wrong address. I can't believe it is possible to be so unreliable when you dare to call a post company again ... (Original) Purolator n'arrivent même pas à lire 'adresse sur un colis. Même en faisant livrer chez ma mère mon colis n'arrive pas au bon endroit. Je n'ai JAMAIS eu un bon service avec eux et j'écris cet avis car je n'en peut plus. Il n'y a absolument aucune compétences chez leurs livreurs, je suis presque certain que j'ai deux colis qui ont été volés par un de leur livreur et ils n'ont rien fait d'autre que de m'insulter. S'il vous plait, n'encouragez jamais cette compagnie quj n'arrive même pas à offrir au client un service adéquat. Merci à vous pour tous ces colis à la mauvaise adresse. Je n'en reviens pas qu'il est possible d'être aussi peu fiable alors que tu ose r'appeler une compagnie de poste...

Jerry MacDonald

I've had at least 5 package delivery's dropped to wrong addresses now and they do not care one bit when they are nit delivered correctly

Christian Huard

(Translated) Excellent service. The staff is courteous, smiling and professional. Service usually very fast, no fuss and they even take the initiative to lend a cart as needed to bring his package to the car. Cs gives almost want to not answer the door when the deliveryman passes! ???? (Original) Excellent service. Le personnel est courtois, souriant et professionnel. Service généralement très rapide, pas de chichis et ils prennent même l'initiative de prêter un chariot au besoin pour apporter son colis jusqu'à la voiture. Cs donne preque envie de ne pas répondre à la porte lorsque le livreur passe! ????

Gabriel Girard

(Translated) Worst delivery service I have experienced. The driver did not knock even if the vehicle was in the parking lot. We may have tried to make signs to him when we saw the truck go away, he never looked in his mirrors. It took 30 minutes of travel to get our package because they do not iron twice. Once there, he did not want to give us the package because my ID card shows my old address. In short, a bad experience. (Original) Pire service de livraison que j'ai expérimenté. Le livreur n'a pas cogner même si le véhicule était dans le stationnement. Nous avons beau avoir essayé de lui faire des signes lorsqu'on a vu le camion s'éloigner, il n'a jamais regardé dans ses miroirs. Il a fallu faire 30 min de voyagement pour aller chercher notre colis puisqu'ils ne repassent pas 2 fois. Une fois là-bas, il ne voulait pas nous remettre le colis puisque ma carte d'identité affiche mon ancienne adresse. Bref une mauvaise expérience.

Gabriel

(Translated) Incredible... 2 Laptops that are returned since they are not screwed to mention that the package is received .. No paper left at home, no notification, tracking updates are not good ... Pitiful (Original) Incroyable... 2 Portables qui sont retournés puisqu'ils ne sont pas foutus de mentionner que le colis est reçu.. Aucun papier laissé chez moi, aucune notification, les mises à jour de tracking ne sont pas bonnes... Pitoyable

Big River Evangelical Free Church

Worst service ever! Watched the driver pass my house without attempt of delivery, only to receive a notification moments later that I would get my package 5 days later because the driver says I wasnt home. Watched him drive by my house. Such a joke! Avoid using prince albert purolator at all costs!

Paul Harris

Terrible service in Penticton, BC...twice, I've barely gotten my parcel; they don't ring the intercom or leave a message. My phone number was on parcel...they didn't phone. I had to go and pickup at depot on last day before it was to be returned to sender. I'm checking with seller from now on before purchasing; if it's Purolator; I buy elsewhere. My neighbour went through the same problem just a week before me.

Mathieu Douchain

(Translated) I think this is the worst customer service I have had in my life. The delivery man does not ring, leaves a notice when my day was taken to receive my package. Wanting to make a new delivery attempt, I ask to have my package delivered to my workplace since it has a receptionist at all times to avoid new problems. But to redirect the package I am asked to pay new fees! In summary it is a company with no desire to satisfy these customers and this beautiful value seems to be taught to the employees. (Original) Je pense que c'est le pire service clientèle que j'ai eu de ma vie. Le livreur ne sonne pas, laisse un avis de passage alors que ma journée était prise pour la réception de mon colis. Voulant faire une nouvelle tentative de livraison, je demande à faire livrer mon colis sur mon lieu de travail étant donné que celui-ci possède une réceptionniste en tout temps afin d'éviter de nouveaux problèmes. Mais pour rediriger le colis on me demande de payer de nouveau frais ! En résumé c'est une entreprise n'ayant aucun désir de satisfaire ces clients et cette belle valeur semble être enseignée aux employés.

Wyatt Hoekstra

The people here are super friendly

TheNathaniel55

Terrible service. I was told my item was going to arrive on a monday... Monday came around with zero updates since the Friday before. Didnt get another update until around midnight saying it will be here the following day. The following day comes along and the package says "out for delivery". Waiting anxiously literally for 10 hours thinking my package will be here. I call just before closing time because my package hasn't arrived and the person on the phone only says "yeah it couldn't make it today". Then why was it on your truck for delivery? I live in a tiny city where there's not many people and like 5 trucks running around. In my guessing the driver was just lazy as he** because there's no way it takes that long to deliver a product. Now I'm waiting 3 days after the initial day. What a joke. 1 star from me because I've been so anxious and patient about my purchase.

Pascal Lafrenière

(Translated) No evening and weekend schedules and if you are absent, they do not iron ... Forced to pick him up on working hours or in rush between 17h and 17h30. (Original) Aucun horaire de soir et week-end et si tu es absent, ils ne repassent pas... Forcé d'aller le chercher sur les heures de travail ou en rush entre 17h et 17h30.

Scott Ago-nist420

I live in a apartment building and any other time I get buzzed down to get my package ... it’s on my instructions then come Saturday I look at my order details and it’s delivered. I got no call or any notifications that the driver was there and he just gave it to someone else or left it there .. I’m scared to order anything else because I’m scared that your drivers are incompetent or just don’t care in general or the rules

sonya B

(Translated) Good service. (Original) Bon service.

mark bolton

Its a pain there because the doors swing the wrong way. Hard to get into with packages. Should have an automatic door.

Guillaume Rioux

(Translated) I have never seen this service, on 5-6 orders in 3-4 months 5-6 times at the time of delivery I was present at my apartment and he left the paper downstairs as what I was not present yet he has all our names down at the reception to call us for packages, I never received a call on my cell to open the door, it's funny but it's the only one company that is not able to deliver to my door, Canada post, fed ex, intelcom, ups, DHL, every week I receive parcels. Next time I order what if I see that it is by purolator I do not go my command (Original) J'ai jamais vue ça le service , sur 5-6 commandes en 3-4 mois les 5-6 fois lors du moment de la livraison j'étais présent chez moi a mon appartement et il a laissé le papier en bas comme quoi j'étais pas présent pourtant il a tout nos nom en bas a l'accueil pour nous appeler pour les colis , je n'ai jamais reçu d'appel sur mon cellulaire pour ouvrir la porte, c'est drôle mais c'est la seul compagnie qui sont pas capable me livrer a ma porte , poste Canada , fed ex , intelcom , ups , DHL , tout les semaines je reçois des colis .Prochain coup que je commende dequoi si je vois que c'est par purolator je ne passe pas ma commande

Justin Oxley

Haven’t had a smooth delivery from Purolator once the last several times I used them. Wrong house, couldn’t locate package within sorting facility. Had to drive an hour out of my way to pick up my package because they couldn’t find my house on a normal street in the city. Also several shipment delays. I am supposed to have a delivery arrive today, it got brought back to the sorting center but the delivery date is still set to today.

Arthur Giraudet

(Translated) Hello, I have the same problem as some of your customers, in fact I am waiting for my package and the delivery person did not show up while I am at home. How do I do now? Your service is unreachable, it is really unsatisfactory and professional from your delivery people ... (Original) Bonjour j’ai le même problème que certains de vos clients, en effet j’attend mon colis et le livreur ne s’est pas présenté alors que je suis chez moi. Comment je fais maintenant ? Votre service est injoignable c’est vraiment pas satisfaisant et professionnel de la part de vos livreurs…

Mathieu Larocque

Bon service !

J. B.

(Translated) Bad experiences on top of bad experiences. Avoid as much as possible (Original) Mauvaises expériences par dessus mauvaises expériences. À éviter autant que possible

Jean-Philippe Alain

Waste of time each time I do an online purchase and it's shipped via Purolator. Only carrier that can't tell me at 5pm when my package will be available for pick up when they attempted the delivery in the morning. Step up your game we are in 2018 not 2010.

Jordan “Tonks” Copeland

Laziest drivers possible. Marked my package inaccessible- didn't even show up on my street.

Patrick Deschamps

Twice I've been there. Twice I had some unpleasant line to be there. Like they don't know that by the end of the day is the time everyone goes grab their stuff.

N A

(Translated) Summary: I call customer service to tell them to pick up my parcels (two boxes) when they are delivered. The person on the phone has a lot of trouble understanding me and does not confirm the tracking numbers I give him (I always confirm twice to make sure I do not make mistakes). When I ask him, "Can you confirm the tracking number that I gave you just in case? I get the answer:" But there ... I closed the window ..... " Frankly. I am told that everything is fine, my parcels will be held in the center on Armand-Viau. I arrive the next day, a deliveryman left with one of my two boxes, the other is in warehouse ......... I had nevertheless bothered to call. I'm told to come back the same evening. The evening arrived, I finally get my order (which I paid extra for Express) after 15 minutes of research from them in their warehouse. Do not waste your time with Purolator. With tons of bad comments I see here and my unpleasant experience (Person at the counter extremely stupid May 7 day) I'll see aileur for my shipments and I advise you to do the same. (Original) Résumé : J'appel le service à la clientèle pour leur mentionner de retenir mes colis (deux boîtes) lorsqu'ils seront livrés. La personne au téléphone à beaucoup de difficulté à me comprendre et ne confirme pas les numéros de tracking que je lui donne (Je confirme toujours deux fois pour être certains de ne pas faire d'erreur). Quand je lui demande : "Pouvez-vous me confirmer le numéro de tracking que je vous ai donné juste au cas où? On me répond : "Mais là... J'ai fermé la fenêtre....." Franchement. On me dit que tout est beau, mes colis seront retenus au centre sur Armand-Viau. J'arrive le landemain, un livreur est partie avec l'une de mes deux boîtes, l'autre est en entrepôt......... J'avais pourtant pris la peine d'appeler. On me dit de revenir le soir même. Le soir arrivé, j'obtiens finalement ma commande (Que j'ai payé Express en plus) après 15 minutes de recherches de leurs part dans leurs entrepôt. Ne perdez pas votre temps avec Purolator. Avec les tonnes de mauvais commentaire que je vois ici et mon expérience désagréable (Personne au comptoir extrêmement bête le 7 mai en journée) j'irai voir aileur pour mes envoies et je vous conseil de faire de même.

Isabelle Gagnon

(Translated) I went with my boyfriend on Friday July 27th at 5pm. Worst service ever from the 2 ladies in their fifties. When you have the impression of disturbing people, they looked like a nice cellar with their attitude ... (Original) J’y suis allé avec mon copain vendredi le 27 juillet à 17h. Pire service à vie de la part des 2 dames dans la cinquantaine. Quand tu as l’impression de déranger les gens, ont a eu l’air de beau cave avec leur attitude...

Nicolas Patry

(Translated) I absolutely hate this delivery company ... Whenever I make a purchase on Amazon and I see that it is Purolator who will deliver me, I know very well that I will have to go and get the package in the Industrial Park ... And that, whether I am at home or not. At all times, they don't even ring / bang and leave the pickup paper in the door. It is inevitable ... Strongly Intelcom. They are fast, the follow-up is interactive and above all IT LEAVES THE PACKAGE IN FRONT OF THE DOOR !!!! (Original) Je déteste au plus haut point cette compagnie de livraison... À toutes les fois que je fais un achat sur Amazon et que je vois que c'est Purolator qui va me livrer, je sais pertinemment que vais vais devoir aller chercher le colis dans le Parc Industriel... Et ça, que je sois à la maison ou pas. À toutes les fois, ils ne sonnent/cognent même pas et laisse le papier de ramassage dans la porte. C'est immanquable... Vivement Intelcom. Eux, c'est rapide, le suivi est interactif et surtout IL LAISSE LE PAQUET DEVANT LA PORTE !!!!

Marc-Antoine Couillard

(Translated) Several packages have been in the truck for 3 days .. unable to get any info when I call. (Original) Plusieurs colis sont dans le camion depuis 3 jours.. incapable d'avoir de l'info quand j'apelle.

Bonnie Jackson

Tried to get a live agent and sat on hold for 50 minutes. This is absurd. Hire more people. Closest pick up to me is 50 minutes away.

Pengouin “Pengouin007” 007

(Translated) Very far from downtown Quebec. I receive a paper notice but when I show up on site the box is in a truck that has left to make deliveries. Where are the recovery points in Quebec? Finally it is open on Saturdays but I work. This is why I call them "Plutolater" :( (Original) Très loin du centre-ville de Québec. Je reçois un avis papier mais quand je me présente sur place la boite est dans un camion qui est partis faire des livraisons. Ou sont les points de récupérations à Québec? Enfin c' est ouvert le samedi mais je travail. C'est pour cela que je les appeles "Plutolater" :(

Charles Tech Test

the worst

Eric Jobin

(Translated) Should have a parcel by purolator truck at home and he would stick a delivery paper on my door instead of knocking to have my parcel right away because we want to have it quickly these why we pay for transportation he should have bumped but I think these to go faster than he leaves the paper so that we can pick up our package at their office my spouse and a dog are at home and nobody heard anything so I to go to their office and finish my work before to be able to get my parcel, that's why the three stars (Original) Devais avoir un colis par camion purolator a la maison et il a coller un papier de livraison sur ma porte au lieux de cogner pour avoir mon colis tout de suite parce qu'on veut l'avoir rapidement ces pour ça qu'on paye un transport il aurait dus cogné mais je crois que ces pour aller plus vite qu'il laisse le papier pour qu'on aille ramasser notre colis a leurs bureau ma conjointe et un chien son a la maison et personne n'a rien entendu alors j'ai du me rendre a leurs bureau et finir mon travail avant pour pouvoir aller chercher mon colis voila pourquoi les trois étoiles

F.Scott Cole

Was more costly than most but they delivered a package to Hong Kong in 3 days with tracking. Well worth the extra money for the piece of mind and expediency.

xscorpionxz

(Translated) Endless wait. 45 minutes to pick up a package. Several people in line give up before their turn. (Original) Attente interminable. 45 minutes pour récupérer un colis. Plusieurs personnes dans file abandonne avant leur tour.

ALEXander Baril

Haven't had an issue.

Christina Murray

Good way to get things to people quickly

derektt24

(Translated) Only 1 delivery attempt failed, the delivery guy did not even bump, now I have to drive 1 hour to get my parcel tabarnak! (Original) 1 seul essai de livraison raté, le livreur n'a même pas cogner , maintenant je dois faire 1 heure de route pour aller mon tabarnak de colis!

Josh K

Horrible service. They never answer phone calls & two of my packages in the last month have stated “delayed in GFW due to weather” but the weather is perfect???? Impossible to get ahold of anybody!!

francois laroche

(Translated) I would have given a zero, but a star is the lowest that can be given. Horrible quality of service (does being a Canada Post division explain the reason) obviously it's faster for the delivery person to say that the customer is absent than to ring the bell at the door. serious he still found the time to place the indication of delivery which informs me that I must hit me 27 km by bus to pick up my package at their warehouse outside the urban center ... Bravo Purolator, that it is service as it is little (a chance)! (Original) J'aurais donné un zéro, mais une étoile est le plus basse que l'on peut donner. Qualité de service horrible (est-ce que le fait d'être une division de poste Canada en explique la raison) évidemment c'est plus vite pour le livreur de dire que le client est absent que de sonner à la porte... Pas grave il a quand même trouvé le temps de placer l'indication de livraison qui m'avise que je dois me taper 27 km en autobus pour aller chercher mon paquet à leur entrepôt à l'extérieur du centre urbain ...Bravo Purolator, ça c'est du service comme il s'en fait peu (une chance)!

Benoit Huot

(Translated) Impeccable service (Original) Service impeccable

Nicolas Polak

(Translated) On-site service is good, but these are the worst delivery people I've ever seen. Unable to deliver to the correct address. And management does nothing despite my complaints in 2016 and 2017. (Original) Le service sur place est bon, mais ce sont les pires livreurs qu'il m'ai été donné de voir. Incapable de livrer a la bonne adresse. Et la direction ne fait rien malgré mes plaintes en 2016 et 2017.

Catherine Larouche

Service is taking forever, but considering how many packages they received, understandable. Plus, they're nice!

Akram Dakhli

(Translated) The first time I went the service was bad with an agent but when I went back a second time on Tuesday I found another lady very caring and kind. (Original) La première fois que je suis allé le service était mal avec une agente mais quand je suis retourné une deuxième fois le mardi j’ai trouvé une autre dame très bienveillante et gentille.

Etienne Corriveau

(Translated) Worst delivery service in the world: delivery people who don't deliver. They simply stick a piece of paper on the door, do not ring or knock on it several times when it happens to us and we know it because we are there when it arrives and we don't even have time to run after them. Then we have to make the road to the picking center it's really big nonsense !!!! I'm really tired of it one day I'll ask for a cash return on my deliveries! (Original) Pire service de livraison au monde: des livreurs qui ne livrent pas. Ils collent simplement un papier sur la porte, ne sonne ni ne cogne sa fait plusieurs fois que sa nous arrive et on le sais parce qu'on est sur place quand sa arrive et qu'on a même pas le temps de leur courir après. Ensuite on est obliger de faire la route jusqu'au centre de cueillette c'est vraiment du grand n'importe quoi!!!! J'en ai vraiment assez un jour je vais demander un retour en argent sur mes livraisons!

lacey bialowas

TWICE now, i’ve had a package where i’ve been waiting and waiting for it... i look up the tracking # and it said delivery attempted... however no delivery person ever rang my buzzer and NO notice was left. how can you say an attempt was made when clearly there was none. the first time you can let it go, but the second time means there’s a problem... and reading the reviews it’s clearly a pattern. such poor customer service, will avoid purolater at all costs now.

Ivan Brewer

Good service

Tony Martel

Friendly, fast and efficient service.

Jijo K. John

Very Disappointed !!!! I Booked the service to deliver my passport to the embassy in Ontario for renewal. First the Customer service team misguided me. He (ryan) was so rude and talking very irresponsible . And it cause me to request to bring the package back to me . Driver came back with in 20 mins and I have confirmed everything is good and realized that the customer service misguided me. After the issue is sorted out still they hold my package and didn't send it on Friday. On Monday they shipped it to Newfoundland. !!!!! and it will be delayed another day because of their sorting mistake. Its my passport !!! I hope that will be reaching the address properly. POOR SERVICE. TOTATALY UNSATISFIED WITH MY FIRST ORDER ITSELF WITH PUROLATOR. IRRESPONSIBLE TEAM !!!!!

Sandel Harry

Service is to to bad

jealous curator

has never actually driven up our driveway to deliver - we always have to drive into penticton to pickup our packages (somehow fedex, dhl, ups make it up our driveway, but purolator can't manage it? i've also volunteered to run down and meet them at the bottom of the driveway if they just text to let me know they're here... nope, won't do that.)

Pierre Lemieux (Mononk Pierre)

(Translated) Place of recovery for packages that they could not deliver because of our absence, The welcoming staff is quick to respond to our needs. The downside is the difficulty for the attendants to understand the handwriting of the delivery man who does not seem to care who will read the information he writes on the delivery memo. I think he would have difficulty reading his message himself. (Original) Lieu de récupération pour les colis qu'ils n'ont pu livrer à cause de notre absence, Le personnel accueillant est prompt à répondre à nos besoins. L'inconvénient est dans la difficulté pour les préposés à comprendre l'écriture du livreur qui ne semble pas se préoccuper de ceux qui liront les renseignements qu'il inscrit sur le mémo de livraison. Je crois qu'il aurait lui même de la difficulté à relire son message.

Guillaume Langevin

(Translated) Very nice and fast. (Original) Tres gentil et rapide.

Roseanne Mossey

I recently had a wondeful experience with Purolator, thanks to their delivering a package with such kindness and efficiency! My package arrived before the original due date, was in perfect condition when I recieved it and was brought promptly to my door and placed in a safe spot where I could find it. Their service was exceptional and I would reccomend Purolator to anyone as a courier service of choice! Thank you to all the people at Purolator for your dedication and kindness!

Guy Saumur

Not super impressed offer overnight delivery and charge the premium. But as of right now everything including overnight delivery has a minimum of 4 day delay. How can you offer a service like overnight delivery take my money and the package then tell me it's going to be minimum 4 days. Crazy.. Canada Post was faster just regular mail then Express with Purolator..... Difference in price $17. All forms going to same address sent on same day one through Canada Post the other Purolator. Canada Post cost me the stamp. Later cost me a premium for overnight delivery. Forms were received 2 days before the regular mail.Purolator Express overnight delivery . Total days 6 minus the day it was sent on.., not staff issue stuff is friendly and courteous the problem is with the Corp

paul cobham

Worst courier service, I would give a zero star rating but cant do that on this site. over the last year 99% of all deliveries have been severely late by more than a week. Absolutely useless, excuses lies about attempted delivery, breakdown of vehicles, packages left at side of road on garbage day and package gets lost !!! the list goes on and on, try and avoid using this company at all costs, pathetic company.....

Sophie Lapointe

(Translated) What liars! They promised delivery for Monday, it was very urgent! They made a mistake during the delivery (this appeared in the tracking of the package), so they delivered a day late. They promised me a full refund by phone with confirmation number but never refunded me. They then told me that it was an application number only and that it had been refused! In short, liars AND thieves, they will receive a complaint from the Office of consumer protection from me. (Original) Quels menteurs! Ils avaient promis la livraison pour le lundi, c'était très urgent! Ils ont commis une erreur lors de la livraison (ceci apparaissait dans le suivi du colis), ils ont donc livrés une journée en retard. Ils m'avaient promis un remboursement complet par téléphone avec numéro de confirmation mais ne m'ont jamais remboursée. Ils m'ont ensuite dit qu'il s'agissait d'un numéro de demande seulement et qu'elle avait été refusée! Bref, menteurs ET voleurs, ils vont recevoir une plainte de l'Office de la protection du consommateur de ma part.

Amir M

they didn't even try to give the parcel to me at my appartment. they just called me to go there picking it up

Cal Cross

Terrible customer service, always messes up delivery

Jeff “Kefka” Cere

I was waiting for an important package that was sent via express from work. There was a big sign that says please ring the bell 3 times. Not even once... Just left a not home notice and left. Absolute garbage. route#210 oct.18. Don't count on purolator, might aswell just make pick up centers for your less than willing to workers that will put others work at risk. Waiting for the garbage non-caring message that says "pLeAsE sEnD mE uR tRacKinG nuMbEr" and give us a non-personal email, that's how terrible the customer service is, pre-wrote nonsense response. Go ahead, give me a better apologize than a single email adress and less than sincere apologies.

Leslie Rusch

One attempt to deliver my package; 20 minute ride to pick up; 20 minute wait; 20 minute ride home. One hour to buy online and save time! No more orders with Purolator delivering. This is September not Christmas season!

Jason Losier

(Translated) Answer the phone! Respond to your messages! ctrl + alt + V = we don't care about customers (Original) Répond au téléphone! Répond à tes messages! ctrl+alt+V = on se fou de la clientèle

DKZ

(Translated) Perfect delivery !! The guy came to deliver my 102lb parcel to me up the stairs, really deserves a 5 star rating. (Original) Livraison parfaite !! Le gars est venu me livrer mon colis de 102lb en montant pleins de marches , vraiment sa mérite un 5 étoiles.

Steven Binette

Best delivery place

Ghoulnglory

When you are at home alle the day the delivery is supposed to arrive they dont knock to the door or ring the bell. I got my stuff on my porch and its was electronic relied so when you drop it outside when its in quebec... in january whe have snow ... water + electronic piece = dont work after

Bernard Saucier

(Translated) Avoid PuroLATER at all costs. (Original) Éviter PuroLATER à tout prix.

Bernard Saucier

(Translated) Avoid PuroLATER at all costs. (Original) Éviter PuroLATER à tout prix.

Rod A. Young

Honest and reliable.

Patrick Chabot

(Translated) The service is super fast for sending parcels and couriers. Never return if everything is well marked on the shipment and with a phone number of the receiver. (Original) Le service est super rapide pour les envoie de colis et de courriers. Jamais de retour si tout est bien marquer sur l'envoi et avec un numéro de téléphone du receveur.????????????????????

Barry Lane5

Great service!

Guillaume Meunier

(Translated) Fast service! (Original) Service rapide!

Max2692 sim

(Translated) Terrible service on the phone. The attendant does not understand that I am saying impossible to hold my package on the spot? Purolator always a disappointment. (Original) Service épouvantable au téléphone. La preposé ne comprend pas se que je dis impossible de retenir mon colis sur place ? Purolator toujours une déception.

Racoon

Absolutely horrible service. You'll rot away on hold before anyone decides to help. And if your lucky enough to talk to someone you'll still be left wondering why your package isnt here or when it will be

Suuggestion Kalaxy (SuuggestKalaxy)

It's close to work so it's easy to stop by. The parkings is a little crazy though, pay attention to what side you come in the parking lot.

ninedotsstudio

Called to know if they had received my package so I could come and pick it up. They said yes. I got there, and it was not received yet. The location itself is also extremely difficult to access.

Isabelle Cournoyer

(Translated) Very very disappointing service !!! I missed the delivery and I had to drive 25 minutes to be told that my package was returned to the recipient because I arrived after more than 5 working days. It is the worst post service. 5 days is not enough, I just don't have to do that to cross the city to get my collis .... In addition it is closed on weekends. If I shop online it is just to save time. Purolator as little as possible please. (Original) Service très très décevant!!! J'ai manqué la livraison et j'ai du faire 25 min de route pour me faire dire que mon colis était retourné au destinataire à cause que je suis arrivée après plus de 5 jours ouvrables. C'est le pire des service de poste. 5 jours c'est pas assez , j'ai pas juste ça à faire de traverser la ville pour aller cherché mon .... de collis. En plus c'est fermé la fin de semaine. Si je faits mes achats sur internet c'est justement pour sauver du temps. Purolator le moins possible SVP.

Ronald McDonald

If I could give no stars, I would. Won’t drop ship on my porch, now I have to drive an hour round trip to pick up an item for my business. I have to cancel appointments, because their retail hours don’t actually allow people people to get their packages if they work those hours (OPEN ON A SATIRDAY!) Will never use, and will recommend people not to either

Dominique Deflandre

(Translated) The staff is fast, efficient and very courteous. (Original) Le personnel est rapide, efficace et très courtois .

jp emond

(Translated) Unable to reach, package degeulasse break everything. Excruciating customer service (Original) Impossible a rejoindre , colis degeulasse tout briser. Service à la clientèle atroce

Margaret Pippy

Awesome

Rémi Jean

(Translated) Very good quick nice people (Original) Très bien rapide gentils

ANNA VARGHESE

Amazon ships majority of their products via purolator.. Staffs are friendly... However, it is located in a remote area (industrial area) Sydney, Nova Scotia..

D'Jim - Le Rappeur Inconnu

(Translated) Personel very smiling! Do not forget an identity card with your delivery address for the collection of your parcels! :) (Original) Personel très souriant ! N'oublier pas une carte d'identité avec votre adresse de livraison pour la collecte de vos colis ! :)

Gautam Vishnu

❤

Evelyn Bailey

Great service. Called B.C. to identify closest pickup for recipient. Cheerful, efficient & filled out all the forms too. Many thanks for super service!

campeau daniel

(Translated) Excellent service (Original) Excellent service

Laura Williams

The best over night delivery service

Louis-Olivier Simard

(Translated) real incompetent and cowardly people. This is the only thing that keeps me from ordering on Amazon since Purolator do business with them. I always have a fear when I see their name appear on my order and every time, something happens. at 1:06 pm my girlfriend is at home. They indicate that the package is delivered. My girlfriend opens the door and there is nothing outside or next door. it's been 5 times that I call them to find out where the package is and they have so much trouble talking to their driver, it's ridiculous. (Original) de vrais incompétents et lâches. C'est la seule chose qui me retient de commander sur Amazon puisque Purolator font affaire avec eux. J'ai toujours une crainte quand je vois leur nom apparaître sur mon bon de commande et à chaque fois, il se passe quelque chose. à 13h06, ma copine est à la maison. Ils indiquent que le colis est livré. Ma copine ouvre la porte et il n'y a rien dehors ni à côté. ça fait 5 fois que je les appelle pour savoir où est le colis et ils ont tellement de la misère à parler à leur chauffeur, c'est ridicule.

Aly Elasheri

very bad service !

Yan Gagnon goedike

(Translated) Good courteous and fast service (Original) Bon service courtois et rapide

Jean-Daniel Plante

(Translated) 2x bad experience (Original) 2x mauvaise expérience

Marc Levesque

(Translated) To Quebec icitte the messages in French first .... I will forget puro in the future. (Original) To Québec icitte les messages en français en premier.... je vais oublier puro dans l'avenir.

Éric Gingras

(Translated) Exceptional team, great customer service. (Original) Équipe exceptionnelle, très bon service à la clientèle.

Anthony McAndrew

Great staff, friendly and helpful! Amazing service!

Vincent Bourgault

(Translated) Fast and efficient service no complaints (Original) Service rapide et efficace rien a redire

Maxime Morasse

(Translated) Generally good service, quick and courteous. The location is also not too bad with the nearby highway. However, when I have to travel around 40 km to get a package that costs me a good amount of transportation, people have an interest in being friendly;). (Original) Généralement un bon service, rapide et courtois. L'emplacement est aussi pas trop mal avec l'autoroute à proximité. Néanmoins, quand je suis rendu à devoir me déplacer sur une 40aine de km pour aller chercher un colis qui m'a coûter un bon montant en transport, les gens ont intérêts à être sympathique ;).

JasonBeliveau

(Translated) A drop-off point in the city center? Made twice the delivery man to come by our house without leaving the package, although I indicate to leave it behind my door (cleared) with my phone number. I can't be by my door all day. To have to pick up the package in the industrial district is total nonsense. Ridiculous. (Original) Un point de chute au centre-ville? Fait deux fois que le livreur passe chez nous sans laisser le colis, bien que j'indique de le laisser derrière ma porte (débarrée) avec mon numéro de téléphone. Je ne peux pas être à côté de ma porte toute la journée. D'avoir à aller chercher le colis dans le quartier industriel est un total non-sens. Ridicule.

misa6811

Alright place

Katherine Fortin

Doesn't even try to deliver the package and you have to travel to another galaxy to retrieve it. I called to get my package delivered on another day and asked that they leave it in the lobby, since they didn't even try to ring the on the doorbell last time. They didn't even try to deliver it once again, and they lied on the paper slip they left me saying they tried to deliver at 9 AM, which isn't true since I looked a couple of times in the morning to see if my package was delivered and the paper slip was left after 11 AM.

gauthier djellah

(Translated) THE WORST SERVICE EVEN IS NOT ABLE TO TALK TO SOMEONE IN JONQUIERE. AND THE INSTRUCTIONS NOT FOLLOWED. (Original) LE PIRE SERVICE MEME PAS CAPABLE DE PARLER A QUELQUN A JONQUIERE. ET LES INSTRUCTIONS MAL SUIVIES.

Rémy vinet

(Translated) leave a $ 300 collis on the gallery a chance that I threw it especially in the area that I stay (Original) laisser un collis de 300$ dollard sur la galerie une chance que jetais la surtout dans le secteur que je reste

Zamz Trench

(Translated) A paper was left at my door while I was home and I missed an appointment for delivery, but we did not ring. The counter is far away and it is inconvenient for people on buses, there is not even a sidewalk to get there. In addition, there is no way to know the opening hours. Neither on the Internet, nor by calling by phone. The operator was very anxious to have a tracking number (which I did not have on me) and therefore refused to give me the simple opening hours of the branch. At least the counter clerk was kind. Five stars for this lady. For the rest, my experience with Purolator was mediocre. (Original) On a laissé un papier à ma porte alors que j'étais à la maison et que j'ai manqué un rendez-vous pour la livraison, mais on n'a pas sonné. Le comptoir est hyper loin et c'est peu pratique pour les gens en autobus, il n'y a même pas de trottoir pour s'y rendre. De plus, il n'y a aucun moyen de savoir les heures d'ouvertures. Ni sur Internet, ni en appelant par téléphone. Le téléphoniste tenait absolument à avoir un numéro de suivi (que je n'avais pas sur moi) et refusait donc de me donner les simples heures d'ouverture de la succursale. Au moins la commis au comptoir était aimable. Cinq étoiles pour cette madame. Pour le reste, mon expérience avec Purolator était médiocre.

Lucia Pérez Repetto

(Translated) Super long wait ... (Original) Super longue attente...

Marc Lusignan

(Translated) I was waiting for a new Videotron phone to be delivered today but their pseudo delivery man claims to have spent at 6:20 pm while I was at home having dinner but oh surprise he never passed a truck on my street and in addition no paper to pick up my package I saw no truck in front of my house in addition we lie in full face at Purolator continue your good work (Original) J'attendais un nouveau téléphone de Videotron qui devait être livré aujourd'hui mais leurs pseudo livreur affirme avoir passé à 18H20 alors que j'étais chez moi en train de souper mais oh surprise il n'est jamais passé de camion sur ma rue et en plus aucun papier pour aller chercher mon colis je n'ai vue aucun camion en face de chez moi en plus ont nous ment en pleine face chez Purolator continuer votre bon travail

Carl Hamilton

(Translated) office closed. Only stay at the counter at the office anymore. (Original) bureau fermé. Ne reste que le comptoir au bureau plus.

Hien-Tai Michel Kong

(Translated) I expected to receive a package today. Unfortunately there is an error in the classification and we cannot deliver my parcel. So, I decided to chat if I could spend the evening directly at the center for the …

Headder Foley

A parcel was delivered to my address today, and as to my understanding, the driver for Purolator in the grand falls windsor, nl area is to either knock or ring the door bell, and he did not do any of these. The parcel was soaked by the rain we had today. This is poor service and it looks bad for the Purolator business. The driver needs to be dealt with.

Maxime Lapointe

(Translated) $ 136 insured to shipper a small mountain bike engine to Ohio in the United States in 3 days with insurance. Fedex charged me $ 565 through Xpress and that was my only option. Canada Post did not want to know anything even if it weighed 1 pound less than the maximum weight they display on their site. (Original) 136$ assuré pour faire shipper un petit moteur de vtt vers Ohio aux États-Unis en 3 jours avec une assurance. Fedex me chargeaient 565$ par Xpress et c'était ma seule option. Poste Canada ne voulaient rien savoir même si ça pesait 1 livre de moins que le poids maximal qu'ils affichent sur leur site.

Daniel Dubuc

(Translated) We have been waiting for 2 days on the phone to be helped, just because the delivery man has the wrong door !!! What a service from ...... (Original) On attend depuis 2 jours au téléphone pour être aidé, juste parce que le livreur s'est trompé de porte !!! Quel service de c......

Judy Lew

A great pick up and delivery service.

Monsieur Stufouman

(Translated) I'm at home. The delivery man does not ring. I have to travel 30km to collect my package (gas, $$$, unnecessary pollution). Poor! I will claim the gasoline and the time from you! (Original) Je suis à la maison. Le livreur ne sonne pas. Je dois faire 30km pour récupérer mon colis (essence, $$$, pollution inutile). Médiocre! Je vais vous réclâmer l'essence et le temps!

Jérémie Guay

Location sucks

Will Johnston

Showed up on time with the box smashed and parts missing... how hard can it be to move a package properly!?

Bobby Nock

They suck. Have to wait more than half an hour when calling toll free number.. Drivers seem unable to read addresses

Alexandre Beaulieu-Simon

(Translated) Hello, Firstly, I have been using the internet for shopping for a number of years and I hardly ever have any problems. However, every time I receive a Purolator delivery slip, it is ALWAYS complicated. The last time, we could not find my parcel and this time, we did not deliver my parcel because the deliveryman could not find my place of residence (he was looking for the address corresponding to the apartment number). However, this kind of situation never happens to me with UPS or Canada Post. In addition, if the driver passes home when you are away, you must pick up your package at the distribution center that is relatively far from the city center, unlike PC or UPS that leaves the package in a pharmacy near you. Most of the time, you will have to wait several minutes because people are lining up. In short, Purolator is a transport company to avoid! Thank you! (Original) Bonjour, Premièrement, j'utilise internet pour faire des achats depuis plusieurs années et je n'ai pratiquement jamais de problèmes. Toutefois, chaque fois que je reçois un bon de livraison de Purolator, c'est TOUJOURS compliqué. La dernière fois, on ne trouvait plus mon colis et cette fois-ci, on a pas livré mon colis parce que le livreur ne trouvait pas mon lieu de résidence (il cherchait l'adresse correspondant au numéro d'appartement). Pourtant, ce genre de situation ne m'arrive JAMAIS avec UPS ou Poste Canada. De plus, si le livreur passe chez vous lorsque vous êtes absents, vous devez aller chercher votre colis au centre de distribution qui est relativement éloigné du centre-ville, contrairement à PC ou UPS qui laisse le colis dans une pharmacie près de chez vous. La plupart du temps, vous devrez attendre plusieurs minutes car les gens font la file. Bref, Purolator est une compagnie de transport à éviter! Merci!

Audrey Bellemare

(Translated) Too long the service as usual directly at the branch to pick up a package. Too bad, because great service for pickup and delivery. Perhaps provide more staff or 1 line for parcel recovery only. (Original) Trop long le service comme d'habitude directement à la succursale pour récupérer un colis. Dommage, car super service pour cueillette et pour livraison. Peut-être prévoir plus de personnels ou 1 ligne pour la récupération de colis seulement.

Alex Ponce

(Translated) They can never deliver anything. They never find the addresses. They never find people. Terrible delivery service. Worst (Original) Ils ne peuvent jamais rien livrer. Ils ne trouvent jamais les adresses. Ils ne trouvent jamais de personnes. Service de livraison terrible. Pire

Frederiquue Pelletier

(Translated) Very good service all the time !! (I go there very regularly, like 1x per 2 week max) (Original) Très bon service tout le temps!! (J'y vais très régulièrement, genre 1x par 2 semaine max)

Nashelse Grenville

Courier delay for three days now. Lol. I leave Sydney possibly without the hand luggage that has been in here since Thursday or Friday. Sigh

Jay Patel

they never come at the door for delivery,, I always have to pick up the parcel.

T. C.

Great service they will always go above and beyond to help

Dave Snooks

They have no phone number to the direct office in Stratford you have to call the one 800 number and sit on hold for 45 minutes and still no one answers Trying to figure out where my shipment is that’s a sad was supposed to be delivered on Monday and my status of my shipment still has not changed that it’s out for delivery

Stephen Joyce

Our experience has been horrible. The delivery person left a card even though we were at home (three people were in the house and three cars were parked outside- it should have been obvious that it was likely someone was in the house). We get deliveries frequently from other carriers and have had no problems to date. The lack of professionalism is shocking.

Sébastien Bouchard

(Translated) During my previous job, I had to deal with Purolator Jonquière on a daily basis. It was the same every time: stupid attitude, dry response. Mistakes over mistakes. Often the impression of disturbing. The delivery people are friendly, but some of the people who work in the Jonquière office would need customer service training. Now I only do business with Canada Post. (Original) Lors de mon précédent emploi, je devais faire affaire à Purolator Jonquière de façon quotidienne. À chaque fois c'était la même chose : attitude bête, réponse sec. Erreurs par-dessus erreurs. Souvent l'impression de déranger. Les livreurs sont sympathiques, mais certaines des personnes qui travaillent au bureau de Jonquière auraient besoin d'une formation sur le service à la clientèle. Maintenant, je ne fais affaire qu'avec Poste Canada.

opal grey

Very helpful staff

Tiffany Schneider

Very happy and helpful! I won't hesitate to come here again:)

Marius Ch

Fast service. Friendly people

Beverly Price

Purolator knocked on my door this morning, I heard the knock, my dogs started barking. I told them to be quiet, (which I'm sure the delivery driver could hear!!!) opened the door, and he was gone. All in a matter of maybe 20 seconds! I go check my mail box, he left a sticker on my mail box saying I was unavailable to receive my delivery! Is that some sort of joke?! I was there, and he didn't even give me any time at all to get to the door!!! Not even 30 seconds!! They should at least wait a minute, or knock a second time! This driver is obviously afraid of dogs. Anyways, I called their customer service number because there's no direct line for North Bay. First guy hung up on me, the second lady was just as useless. Even though the driver screwed up, they wouldn't send him back - even though he was only about 5 minutes away because I called immediately. I will never use purolator ever again!!!! Terrible service and lousy drivers.

Ivan P

If I could give them no star I would. Terrible delivery service.

Delong ZHOU

Didnt leave a notice of delivery, had to visit their website to find out where is my package.

jeff pelo

(Translated) I ordered from Amazon! And I was delivered with Purolator. First time, they left me a piece of paper to pick it up the next day. When I got there, I was told that the package may have remained in the truck because the point in question closes at 6 p.m. and that the delivery continues until 7 p.m. ... so I wait until the following days and without having requested a second delivery attempt is made! I'm missing him because I'm in an apartment and he didn't even knock on my door! In addition to having left the #CODE to open the first entry door in my order. I received another paper and I have to go to another point even further from the first! Why not have left it at the first point as indicated on my first paper? I do not understand Second, I received another package also delivered by Purolator and I believe it is doing the same thing because the point in question is the same as with my first package. I don't understand why give you a paper with a pickup address but keep it in the truck and try to deliver it to me again the next day and if it doesn't work send it back to another pickup address without notice I received my parcel on December 16 now I have to wait until the next working day to know it is delivered or! (Original) J'ai commandé de Amazon ! Et on m'a livrer avec Purolator. Première fois, ils m'ont laissé un papier pour j'aille le chercher a un point le lendemain. Rendu sur place, on me dis que le colis est peut-être resté dans le camion car le point en question ferme a 18h et que l'es livraison continue jusqu'à 19h ... alors j'attend au jours suivants et sans avoir demandé une deuxième tentative de livraison est faite ! Je l'es manquer car je suis dans un appartement et il n'est même pas venu cognée a ma porte ! En plus d'avoir laisser le #CODE pour ouvrir la première porte d'entrée dans ma commande. J'ai reçu un autre papier et je dois me rendre a un autre point encore plus loin du premier ! Pourquoi ne pas l'avoir laissé au premier point comme indiqué sur mon premier papier ? Je comprend pas Deuxièmement j'ai reçu un autre colis livré aussi par Purolator et je crois c'est entrain faire la même chose car le point en question c'est le même qu'avec mon premier colis. Je comprend pas pourquoi vous donner un papier avec une adresse de ramassage mais qu'il le garde dans le camion et essaye de me le livrer encore le lendemain et si fonctionne pas le renvoie a une autre adresse de ramassage sans préavis j'ai reçu mes colis le 16 décembre maintenant je dois attendre au prochain jour ouvrable pour savoir il son rendu ou !

Maxence Jacquot

(Translated) Of all the delivery services, these are the least efficient. Often late delivery. Delivery man not ringing the doorbell and leaving no notice. Unpleasant and unprofessional customer service. This all happened to me thanks to Purolator. (Original) De tous les services de livraison ce sont les moins efficace. Livraison souvent en retard. Livreur ne sonnant pas à la porte et ne laissant aucune notice. Service à la clientele desagrable et non professionnel. Tout ça m'est arrivé grace à Purolator.

Maya Desiree' Lebeu

Snarly service and unorganised.

Ultimate Clash

(Translated) Arrived at my place as agreed directly to my door despite being in accommodation and having the covid! (Original) Arrivé chez moi tel que convenu directement à ma porte malgré que je sois en logement et qu'il y ai le covid!

Louis-Marie Pelletier

(Translated) I was greeted with a smile and served professionally. (Original) J'ai été accueilli avec le sourire et servis de manière professionnelle.

ON TARIO

The delivery drivers are good, they get 5 stars, but something is going on at the depot. They have lost TWO of my packages two separate times. One time they said that they put it aside and forgot about it. And although tracking showed "out for delivery", it never came. Never. Ever. Then fast forward a few months and unfortunately the company I placed my order with used purolator, and guess what? Purolator lost that package too!! Then when I called customer service, they lied and said it got rerouted... that was a month and a half later. So 1.5 months to get from Mississauga to Chatham, but nope, didn't even get here, so not even 1.5months. The company gave me a refund, then they used a better courier to delivery a new one. Now today, they lost another package!!! THREE packages ! Never seen such bad service.

Élodie Bouchard

(Translated) This is the third time he leaves me a note saying that I was not available when they came when I was at home all day. He sees that the exterior door is locked and that on the parcel there is an apartment number, but the delivery men do not have the intelligence to ring and no it is not that I should not have heard it, I hear the doorbell for the 3rd floor apartment in mine in the basement as if someone was ringing my doorbell. (Original) C'est la 3e fois qu'il me laisse un papier disant que je n'étais pas disponible lorsqu'ils sont venu alors que j'étais chez moi toute la journée. Il voit que la porte extérieure est barré et que sur le colis il y a un numéro d'appartement, mais les livreurs n'ont pas l'intelligence de sonner et non ce n'est pas que je ne l'aurais pas entendu, j'entend la sonnette de l'appartement du 3e dans le mien au sous-sol comme si on sonnait chez moi.

Tennessee Burdette

No just, no. I was home the entire day and the delivery didn't even bother to knock, just left a notice on the door. Didn't even send a "you're package is out being delivered" text til almost closing time when we were actually going to go …

Marc-André Gendron

(Translated) Fast service ! (Original) Service rapide !

Riley Marshall

Had a package that was supposed to be delivered yesterday, I know there were people home all day and was actually at home myself at the time listed for attempted delivery on the online tracking page. Nothing has been delivered and now it just say it's been rescheduled but not a day or time and there was no notice or anything to inform me of this. Not to mention the many other times I've found notices telling me to drive 40 minutes to pick up my package when I was home at the attempted delivery time...

Andrew Evans

Lazy and they can't read

Sandra Laframboise

I had 3 packages delivered separately to my house in the past week. There was no knock on the door or ringing the doorbell to let us know that someone or something had arrived. It was just dropped in the driveway and off they went. Do you not think that especially at this time of year they should at least knock or ring the doorbell so that we can open the door and see our packages are there. No wonder there are so many parcels stolen. This is so wrong in so many ways!!!! I would have given a zero if I could have

Jonathan Toney

I always get excellent service here. The young lady that's at the service counter is always helpful and never rude. She's definitely a people person and loves her job; I can tell with how professional she always is.

Ultimate Kehop

Silly way to deliver. Try to deliver during the day then I have to pick up my package very far away. Couldn't you have more than 1 pick up location in the middle of nowhere?? Anyway now I know not to have purolator handle my shipping

Annie MacPhee

Trying to get through to talk to a human is damn near impossible because even after you hit every combination of numbers the computer tells you to you are put on hold for ever. Maybe spend less on technology and more on staffing

Gaël Grasset

(Translated) Fast and efficient delivery. If you are not there during delivery, the distribution center is a little out of the way (in the industrial area not far from Henri IV) but open late in the evening, so easy to collect your parcel! (Original) Livraison rapide et efficace. Si vous n'êtes pas la lors de la livraison le centre de distribution est un peu excentré (dans la zone industrielle pas loin d'Henri IV) mais ouvert tard en soirée, donc facile de récupérer son colis!

Mystical Whysper

It has been 5 days now. They picked up the package in the same city were it needed to be delivered to 5 days go. For some reason it was taken out of provence to a sort facility in Montreal for a night. Then the next morning it was brought back to Brockville the following morning the the sort facility here, were it has sat for 3 days now. No update on tracking since yesterday not estimated date of delivery nothing. Customer service gets you nothing but an automated message, and contacting on social media takes hours to get a response from. I just want my winter coat. Not sure if you noticed the change of temperature here, but it is not exactly changing to warmer. It really should not take 5 days to deliver something in the same city it was picked up in.

Francis Lavoie

Great service! Same day delivery and the man who delivered the package was very kind.

Iván SN

(Translated) They deserve 0 stars. I asked for a very important service, I was at home waiting for the package all day and it did not happen, they say they are trying to give me the package but they never rang or knocked on the door. door and they didn't leave the sheet in my door. I had to go take my package further from what I should have gone originally and I ask for a refund, they told me that I have to call a number, I call and after 30 minutes of waiting finally a lady replied, she told me to ask for a refund from the person who sent me the package and she hangs up. I have never had such a bad experience with a service in my life, I never write reviews here, but this faith I could not avoid. (Original) Ils méritent 0 étoiles. J'ai demandé un service très important, j'étais chez moi en attendant le colis toute la journée et ce n'est pas arrivé, ils disent que ils sont essayé de me donner le colis mais ils n'ont jamais sonné ou cogné la porte et il n'ont pas laissé la feuille dans ma porte. J'ai dû aller prendre mon colis plus loin de ce que j'aurais dû aller originalement et je demande un reemboursement, ils m'ont dit que je doit appeler à un numéro, j'appele et après 30 minutes d'attente finalement une dame a répondu, elle m'a dit qu'il faut demander le remboursement à la personne que m'a envoyé le colis et elle racchroche. Je n'avais jamais eu une expérience si mauvais avec un service dans ma vie, je n'écris jamais des avis ici, mais cette foi je ne peuvais pas l'éviter.

David MacIsaac

The staff are friendly and helpful. I appreciate their patience.

Kev Octobre

(Translated) I paid more at Amazon to have it in 1 day. In the follow-up, he had already arrived in the city since 10am in the morning ... end of the day, they say that it will go to tomorrow ... result it would have returned to the same and I paid in the void. Oh yes and I ordered other things in this amazon kit that they delivered me today and obviously it was not purolator. (Original) J'ai payé plus chère chez amazon pour l'avoir en 1 journée. Dans le suivi, il était déjà arrivé dans la ville depuis 10h le matin... fin de journée, ils disent que ça va aller a demain... résultat ça aurait revenu au même et j'ai payé dans le vide. Ah oui et j'avais commandé d'autres choses dans ce kit amazon qui eux m'ont livré aujourd'hui et évidemment ce n'était pas purolator.

Michael Parent

No delivery attempt was made here. I got no card at the door. Only received a call from a machine saying that my box was at the warehouse and I have to go get it there, which is a 100km round trip. Their service is not adapted to residential delivery and they're not gonna change anything to accommodate us. The carrier is at the door! If he can't drop it at the door, just drop the package at the post office! What is hard with that?

jon

Update: Just wanted to extend my sincere thanks to all of you at Purolator Charlottetown, and especially to your driver/delivery guy, James, for his excellence in customer service. I live in an older building, which has no intercom system or doorbell/buzzer, so the delivery guys can never get past the secure main front door to let you know they're there; my particular apartment is difficult to find because it requires going through (poorly marked) separate extrance and exits, and up and down stairs, you really have to make an effort and go out of your way; the first time James had a delivery for me, he realized that it was medical supplies, and was determined to put that parcel in my hands, and so he went out of his way to find me; in his defense, it would have been well within his right to simply stick a delivery notice in my mailbox, but James makes the effort, every single time. During this Covid-19 crisis, we put ourselves and our families at risk every time we leave the house; for courier employees it's especially true, mostly because of the very nature of what they do, because of the essential services they provide, and because of the constant close personal contact they have with customers all day long, every day. James, thank you for coming to work today, I appreciate you. I'm sure the Boss has droned on and on at length before, something about you being the jewel in Purolators' crown or whatever, but come on dude, you do nail customer service every time. Cheers! 20 April 2020: Just received another parcel this morning, and my driver/delivery guy was utterly riddled with the same qualities that Purolator and all it's staff are known for; fast, efficient, professional, friendly (and funny!), polite and courteous service!

Bernard Fleury

(Translated) Delivery to the wrong place. Luckily the people in my neighborhood are honest. (Original) Livraison au mauvais endroit. Une chance que les gens dans mon quartier sont honnêtes.

Frank Sedghipour

They came to my apartment, but did not leave a delivery note. The next day, i drove to their location to pickup my package, and got there 5 mins before end of day closing, and they told me their driver was out and i'd have to come back another day. It is their policy not to leave packages at apartments, which i find discriminatory against people who live in apartments or cant afford to purchase a house. I then signed a letter insisting they deliver the next Monday and leave my package at my apartment door. They didnt. They called me the day after and asked if i still wanted it delivered. I replied yes. This was just before 5pm. I got home an hour later and nothing. I called them and they said they had dropped it off at my aparment door. I live in a midrise with 10 other units, and they are telling me one of my neighbours must have stolen my package in less than 1 hour time. They said they investigated and it is clear the package was delivered. I asked them to send me a report so that i could file a report of stolen property with the police, and they have not replied to my request. How would you feel if this was your experience with Purolator?

Mickaël NEVEU

(Translated) Good service (Original) Bon service

Étienne Larouche (Capricorn)

(Translated) Very disappointed. The purolator guy stuck the label on the door and he left. He never banged because I was sitting by the door and I heard the truck leave. Very bad service. Then I spent $ 10 of gas to get to the point of service and wait 30 minutes in the queue. (Original) Très déçu. Le gars de purolator a collé l'étiquette sur la porte et il a quitté. Il n'a jamais cogné car j'étais assis près de la porte et j'ai entendu le camion partir. Très mauvais service. Ensuite j'ai dépensé 10$ d'essence pour me rendre au point de service et attendre 30min dans la file d'attente.

Jasmin Norris

(Translated) never received paper and no more phone like what my package and at Puro my package return to the sender purolater .... (Original) jamais reçu de papier et pas plus de téléphone comme quoi mon colis et chez Puro mon colis retourner a l’expéditeur purolater ....

Maxime Desmarais-Laporte

(Translated) Worst customer service I have ever had. Unable to collect my package because I have no identity card at my home address of study. For a second time, I have to cancel my order simply because they do not want to give me my package with my name and my account number on it. I will never do business with purolator again if I have the choice. (Original) Pire service à la clientèle que j'ai jamais eu. Impossible de récupérer mon colis parce que je n'ai aucune carte d'identité à mon adresse de domicile d'étude. Je dois pour une deuxième fois faire annuler ma commande simplement parce qu'on ne veut pas me donner mon colis avec mon nom et mon numero de compte dessus. Plus jamais je ne ferai affaire avec purolator si j'ai le choix.

V K

Most silly package delivery service ever. They do not have a key to your mailbox, meaning you must answer a phonecall to allow the deliveryperson into your doorway, just to deliver your package (signature required or not). A mail delivery service should, in my adamant opinion, have the ability to deliver mail you your mailbox. That's it's intended purpose, and their method of package delivery is pure incompetence. What if I don't have a phone, for example, to receive the call? Or, a way to drive to Purolator's physical location, to pick up the package myself?

Susan Minshull

Not a long wait time to talk to someone on phone Great lady to talk to who was Very, very helpful I am very pleased with their response to my problem Thank you very much

Caroline Fournier

(Translated) They delivered, but not at the right place. Each time I have had to do with Puro, there has been a problem with the delivery to the wrong address or the loss of our package. (Original) Ils ont livrés, mais pas à la bonne porte. À chaque fois j'ai eu à faire avec Puro, il y a eu un problème de livraison à la mauvaise adresse ou perte de notre colis.

Duff MacDonald

Horrible service. My package was supposed to be here yesterday and now it just sits in Stratford Ontario in a closed office til Monday with "Mechanical Delay" as the reason for no delivery! What the hell does THAT mean??? VERY UPSET!

MartinBlanchette

(Translated) The delivery man registered a delivery attempt, customer absent on Wednesday morning ... I was in front of the house with the family. The delivery man never came by. No more delivery attempts until the following Monday when I had to pick up the package myself. 8 days Rimouski - Sept-Iles… I would have been swimming faster !!! (Original) Le livreur à inscrit tentative de livraison, client absent le mercredi matin… J’étais devant la maison avec la famille. Le livreur n’est jamais passé. Plus aucune tentative de livraison jusqu’au lundi suivant ou il a fallu aller chercher le colis moi-même. 8 jours Rimouski - Sept-Iles… J’aurais été plus vite à la nage!!!

kyle rougeau

Stayed home all day on delivery day - absolutely no attempt to deliver the package - although tracking states 'attempted delivery'. No notice left either to pick up the package. Called Purolator - and they said they can hold it for me at the office and call me when it is ready to be picked up - this was on Friday afternoon - they didn't mention that they are CLOSED ALL WEEKEND. No phone call on Friday - so now I have to wait at least a week to pick up my package because of my work schedule - purolator sucks! It wouldn't let me without picking at least one star - because it is only a week before Christmas - Purolator you get 0 stars. If your drivers are that bad at their job - the least you can do is extend your hours during the holiday season

William Morel

(Translated) To be fair this is one of the worst delivery services if they need to change delivery locations or re-route. During the summer I always move 4 months in my native region and I asked for a forwarding, he assures me that everything will be redirected without problem, but it's now been 3 weeks that my package has been stuck in Quebec without a reminder of their by and the only time they called me, he omitted me to return my package if I did not come to pick it up, but I am at 12 hours of road, you think that I ask for a re-routing for pure pleasure. Besides, all this would not have happened if their delivery man took the trouble to ring or knock to deliver, since I moved my departure date to wait for the reception of my package, but the delivery man only put a notice and he is left, but I was there all day. (Original) Pour être sincère c'est l'un des pires service de livraison s'ils doivent changer les lieux de livraison ou réacheminer. Durant l'été je déménage toujours 4 mois dans ma région natal et j'ai demandé un réacheminement, il m'affirme que le tout sera réachminer sans problème, mais ça fait maintenant 3 semaines que mon colis est coincé à Québec sans rappel de leur par et la seul fois qu'ils m'ont appeler, il m'omt menancé de retourner mon paquet si je ne venais pas le chercher, mais je suis à 12 heure de route, vous croyez que je demande un réacheminement par pur plaisir. D'ailleurs tout cela ne serait pas arrivé si leur livreur prenait la peine de sonner ou cogner pour livrer, puisque j'ai déplacé ma date de départ pour attendre la réception de mon colis, mais le livreur à seulement mis un avis et il est partit, mais j'étais là et ce toute la journée.

Pierre Lemieux

(Translated) Quick and welcoming personal service (Original) Service rapide et personnelle accueillante

Samuel Araujo

Purolator gets on my nerves. Never able to reach me, never finds me home (amazing how UPS succeed at a fairly good rate, and Canada Post has a retrieval post near me), always have to go to their distribution center far far away and have a nice time (aka as mile long queue).

Melissande Clavandier-Nadeau

(Translated) Really not very practical, not very accessible by public transport (Original) Vraiment pas tres pratique, peu accessible par transport en commun

Colin Wiley

Horrible service. They delayed my package for two days because they were delivering on behalf of UPS. Rather than calling them to get my contact information to tell me I had to arrange a special delivery because of the parcels size they just held it until UPS made the phone calls to investigate why it wasn't delivered yet (I had to call to investigate to figure this all out). Their special delivery driver only works a few times a week so they recommended I come in and pick it up (the parcel was from Home Depot so now I'm traveling further to pick up something that was supposed to be shipped). When I showed up I told the guy that I didn't want to sign for the package until I confirmed it would fit in my car. This caused a look of physical pain on the workers face followed shortly by talking down to me. I personally didn't feel like this was an unusual request but he made it felt like I was wasting his time. When I pulled the car around all the workers in the back were starring at me like I wasn't supposed to be there. When we loaded it in the back I was helping the worker carry the box and took it the long way around the car so that we weren't squeezing through a tight space with a box in our hands, that earned me a snide comment about going the long way around. This is a horrible run facility and I wish that Home Depot didn't pay them a dime for the horrible service that they "provided".

Charles-Antoine Adam

Went there a couple times for pickup and staff is very friendly

Alexander McKenna

Staff are courteous and always on time willing to work with strange schedules. Prompt pickup and delivery. Never had any issues to date.

Smoke Squad

Worst mail carrier ever. They have your number but if they are confused with your address they will just take it back with then until their little brains can be told where to go. Apparently living in the age with cell phones is too much for them. Use any other service.

Denzhell

(Translated) Purolator can't even read the address on a package. Even by having my package delivered to my mother's, my package does not arrive at the right place. I have NEVER had good service from them and am writing this review because I can't take it anymore. There is absolutely no skill in their delivery people, I am pretty sure I have two packages that were stolen by one of their delivery people and they did nothing but curse me. Please never encourage this company which cannot even provide the customer with adequate service. Thank you to you for all these packages to the wrong address. I can't believe it is possible to be so unreliable when you dare to call a post company again ... (Original) Purolator n'arrivent même pas à lire 'adresse sur un colis. Même en faisant livrer chez ma mère mon colis n'arrive pas au bon endroit. Je n'ai JAMAIS eu un bon service avec eux et j'écris cet avis car je n'en peut plus. Il n'y a absolument aucune compétences chez leurs livreurs, je suis presque certain que j'ai deux colis qui ont été volés par un de leur livreur et ils n'ont rien fait d'autre que de m'insulter. S'il vous plait, n'encouragez jamais cette compagnie quj n'arrive même pas à offrir au client un service adéquat. Merci à vous pour tous ces colis à la mauvaise adresse. Je n'en reviens pas qu'il est possible d'être aussi peu fiable alors que tu ose r'appeler une compagnie de poste...

Allison Wood-Salomon

Purolator delivery company was very helpful. I had a package which needed to reach me, but since I was not home I had to pick it up at the depo. With proper Identification it was no problem. They were prompt and very pleasant to deal with.

Brian Lahey

Good service. Driver took care of bringing my package back. Shout out to the St-Felicien Purolator driver

C-J Miller

(Translated) the worst shipping company that exists, pay the shippijg of a parcel, miss the delivery and instead of going back there go put me its 45 min by tank, good job (Original) la pire compagnie de shipping qui existe, payer le shippijg d'un colis, manquer la delivery et au lieu de repasser y vont me metre sa a 45 min de char, good job

Cyr Anneau

(Translated) Rotten delivery service. Claims to have attempted delivery this morning January 8, 2020 at 9:38 am. Completely false, I am sitting directly at the windows of my balcony on the ground floor with a complete view of rue Gervais in Trois-Rivières. No Purolator delivery man came to my house. 100% true that it is a lie of the delivery man! Avoid if you want the experience to be enjoyable. (Original) Service pourri du livreur. Prétend avoir fait une tentative de livraison ce matin 8 janvier 2020 à 09:38. Complètement faux, je suis assis directement aux fenêtres de mon balcon au rez-de-chaussée avec une vue complète sur la rue Gervais à Trois-Rivières. Aucun livreur Purolator n'est venu chez-moi. 100% véridique que c'est un mensonge du livreur! À éviter si vous désirez que l'expérience soit agréable.

Minie Me

(Translated) My partner was present during the delivery and the delivery man did not even ring or knock, he heard nothing ... (Original) Mon conjoint étais présent lors de la livraison et le liveur a meme pas sonner ni cogner il n'a rien entendu...

Émilie-Rose Couture

(Translated) The website has not been running for 45 minutes. I created a shipment at 11:02 am and could not print the packing slip because the site crashed. Impossible to connect. Purolator comes in to pick up my packages at 1:00 p.m. and I'm still missing lots of packages to ship. There is ALWAYS a problem with the site. I've been with Purolator for over a year, paid over $ 10k in shipping costs, but that's enough. Very difficult to get customer service and follow-up. Too bad because the employee who comes to my house to collect the packages is always in a good mood. (Original) Le site web ne fontionne pas depuis 45 minutes. J’ai créé un envoi à 11:02 et je n’ai pas réussi à imprimer le bordereau d’expédition vu que le site a crasher. Impossible de se connecter. Purolator s’en vient récupérer mes colis à 13h et il me manque encore plein de colis à expédier. Il y a TOUJOURS un problème avec site. Ça fait plus d’un an que je suis avec Purolator, j’ai payé plus de 10k $ de frais de shipping, mais là, ça suffit. Très difficile d’avoir du service à la clientèle et un suivi. Dommage parce que l’employé qui vient chez moi récupérer les colis est toujours de bonne humeur.

Mary-Pier St-laurent

(Translated) Wow ... *** service I wait for my package at home all day, I go out for 1 minute to go out to empty the garbage (I live in accommodation so the cleaning is behind the accommodation) and I always wait for it in new I will so see the follow-up of my order BECAUSE I PAY TO HAVE MY PARCEL TODAY !!!!! and I see that ohhhh I miss the delivery man and that he did not leave a note as what he was going ... I call so to know what to do and the person tells me without understanding me too much I'm sorry madam I will send your package back to you laurent tomorrow ... Hey !!!! I paid to have it today instead of tomorrow because it was urgent !!! and the person tells me that there is nothing they can do that I will have to wait for tomorrow ..... firstly, it is noted that the delivery man will drop by 8pm ... see that I am going to stand outside the door to be sure that I will not miss the deliveryman at the second or he will ring and secondly, GREAT LACK OF PROFESSIONALISM by not leaving a note or card to go pick up the package at least later in the evening. Result, I will not be able to postpone my session project for tomorrow because I miss MY PACKAGE !!! So Purolator, you have made yourself an enemy that will make your life hard, I guarantee it !! (Original) Wow... service de *** j'attend mon colis a la maison toute la journée, je sors 1 minute pour aller sortir les vidanges (jhabite en logement donc les vidance sont derriere le logement) et la jattend toujours dans nouvelle je vais donc voir le suivi de ma commande CAR JAI PAYER POUR AVOIR MON COLIS AUJOURDHUI!!!!! et je vois que ohhhh jai manquer le livreur et quil na pas laisser de note comme quoi il était passer... J'apelle donc pour savoir quoi faire et la personne me dit sans trop me comprendre jsuis desolé madade je vous renvois votre colis vous laurez demain... Hey!!!! jai payer pour l'avoir aujourdhui au lieux de demain parce que cetait urgent!!! et la personne me dit quelle ne peut rien faire que je vais devoir attendre demain..... premierement, cest noté que le livreur passerais d'ici 20h... voir que je vais rester planter devant la porte pour etre sur que je ne manquerai pas le livreur a la seconde ou il va sonner et deuxiemement, GROS MANQUE DE PROFESSIONNALISME en ne laissant pas de note ou de carte pour aller recuperer le colis au moin plus tard dans la soirée. Résultat, je ne pourrai pas remettre mon projet de session pour demain car il me manque MON COLIS!!! donc Purolator, tu t'es fait une ennemie qui va te mener la vie dure ca je te le garanti!!

Kal

Efficient, friendly service.

Darius E.

One star because the parent company, not this location, is nothing but a pack of liars. Took you 2 weeks to deliver an over night package, I've had 2 packages requested to be kept at the depot, and a supervisor confirmed this would happen. Then I find out they are out for delivery and I will be unable to pick them up for a few days. I request that they drop it off at my house, I am outside at 830 am enjoying the sunshine and talking to the construction workers... when I get an update at 8:32am that a delivery attempt has been made and I was unavailable. No Purolator truck came near my house. My front yard is 5' x 5', so it isn't like I could have missed him.

Bernard Couture

(Translated) Courteous service (Original) Service courtois

Kim Dube Fortier

(Translated) I had to drive 45 minutes to pick up 1 parcel twice because two houses were in the wrong one and there was no one at the address they were going to when they made a mistake. (Original) J’ai dû fait 45 minutes de voitures pour aller chercher 1 colis à deux reprise parce qu’il se sont tromper de deux maison et qu’il n’y avais personne à l’adresse où il son aller alors que cettai leur erreur .

Eddie Richardson

Look like Purolator has dropped the ball My wife will not get her birthday present on time because her birthday present Package transferred to another carrier for delivery, because Purolator can not even call the cx to tell them hey we are no going to Delivery By Purolator but some other company did not deliver my Wife birth day present in time thanks

A D

Rude, not accommodating to people with disabilities, pick-up is 2.5 hours away from my house and refusing to see my package gets to me. Disgusting service with bullies for customer service representatives. If you are a business, do not use Purolator if you'd like your customers to be treated well. don't bother telling me to email you directly, just spent the last 3 hours talking to your customer service.... does nothing! maybe an actual response and addressing how many negative experiences you've provided would be a better way to respond.

Kévin Guilbeault

Nice staff

François-Olivier Parent

(Translated) Delivery little flexible and employee at the counter who does not care royally. (Original) Livraison peu flexible et employé au comptoir qui s'en fout royalement.

Tyler Van Halteren

Terrible service, unable to get through on a call, package pickup is a 1 hour drive from my house. Why do they not have a redelivery policy like EVERY other shipping company??

Fred Bou

(Translated) Good (Original) Bien

R Coville

For a service that depends on promptness and accuracy to compete in the courier business, these folks are hopeless. Tracking shows on vehicle for delivery early in the morning. Then after 4 pm it switches to recipient inaccessible. I literally just stood in my front door and watched the truck drive by, with no attempt to stop. Pure laziness and lack of will to do even a mediocre job. This is the 3rd time in the past 3 months this has happened. Now I'm sitting on hold waiting to voice my concerns, and of course no one is answering. Please, all you businesses out there, use someone else.

Katrine Schram

(Translated) Fast counter service. but very poorly organized delivery and unpleasant staff. (Original) Service au comptoir rapide. mais livraison très mal organisé et staff désagréable.

Senior_Bacon

(Translated) Ehh (Original) Ehh

Alexandre Richard

(Translated) Great service (Original) Super service

Kendra MacEachern

Excellent and friendly customer service!

Jocelyn Lesieur

(Translated) They came to deliver a package to my house and I was away. They left with the package since no one was at home to receive it and that's normal. They left a ticket so that I could pick up my package at their terminal. The next day I travel 30 kilometers to get to their terminal but they were unable to give me my package because they misplaced it. They are unable to tell me what happens to my package ... really unprofessional on their part. (Original) Ils sont venus livré un colis chez moi et j'étais absent. Ils sont repartis avec le colis vue que personne était à la maison pour le réceptionner et c'est normal . Ils ont laissé un billet pour que je puisse prendre réception de mon colis à leur terminal. Le lendemain je parcours 30 kilomètres pour me rendre à leur terminal mais ils ont été incapable de me donner mon colis car ils l'ont égaré. Ils sont incapable de me dire ques qui advient de mon colis ... vraiment pas professionnel de leur part.

Sylvain Lamothe

(Translated) What to say ... It's a puro deposit. The receptionist is friendly. (Original) Que dire... C'est un dépôt de puro. La réceptionniste est sympathique.

R B

(Translated) Now that UPS has finally decided to have picking point accessible everywhere Amazon decides to flush for Purolator ??? Last Tuesday I had to pay $ 45 for a $ 40 coli in their warehouse in the middle of nowhere. Other delivery expected tomorrow, if I still have to pay $ 45 taxi to pick it up then all the next deliveries of Amazon by Purolator will be returned to the sender and I will ask for a refund every time because it's not true that I Will pay a 100% tax on the value of my package because it does business with such a company while UPS and Canada Post picking points within 3 minutes walk from us. (Original) Maintenant que UPS se sont enfin décidés a avoir des point de cueillette accessible un peu partout Amazon décide de les flusher pour Purolator??? Mardi dernier j'ai du payer 45$ de taxi pour aller chercher un coli d'une valeur de 40$ dans leur entrepot au milieu de nulle part. Autre livraison prévue demain, si je dois encore payer 45$ de taxi pour le ramasser alors toutes les prochaines livraisons d'Amazon par Purolator se verront retournée a l'envoyeur et je demanderai un remboursement a chaque fois car c'est pas vrai que je vais payer une taxe de 100% sur la valeur de mon colis parce qu'il font affaire avec une compagnie pareille alors que UPS et Canada Post on des points de cueillette a 3 minutes a pied de chez nous.

Carolane Vallée

It s so far from the city you need a car to get there

isaac macdonald

was supposed to get my package on Thursday the 20th. I got an update around 10:30 a.m. saying the package was on the truck out for delivery, around 6 after waiting all day I got a message saying it got delayed until the next day with no reason listed.. so Friday I keep checking the website and it said my package was on the truck out for delivery once again and within 10 minutes of the website telling me that it tells me got delayed until the next day with no reason listed again... now its the long weekend and I have to wait until Tuesday. If it even comes in Tuesday... when I tried to call to just go and pick it up everything is automated and I cant actually talk to someone from the Purolator in town its annoying. I just want my parts so I can go ride its not that hard lol.

Guillaume Lesieur

(Translated) I call the company rotten later, always late the days and often delayed for reasons like lost package or not able to find the address. There are already delivery men who came to my house and found them. It's always an excuse, but when we're not there, we have to go to the sorting center afterwards. Post canada, ups and all the others pass before noon. Pourri later him? Always between 17 and 19h. I see a truck every day of the week around 10 am in front of my house. (Original) Je surnomme la compagnie pourri later, toujours tard les journées et souvent retardé pour des raisons comme colis perdu ou pas capable de trouver l'adresse. Il y a déjà des livreurs qui sont venus chez moi et ils ont trouvés. C'est toujours des excuses, mais quand nous on est pas là, il faut se déplacer au centre de tri par la suite. Poste canada,ups et tous les autres passe avant midi. Pourri later lui? Toujours entre 17 et 19h. Je vois un camion a tous les jours de semaine vers 10h passer devant chez moi.

Darksorb Bédard

(Translated) Unable to pick up my package, because my proof of address is not the same as the shop .... next time I will not deal with purolator! (Original) Impossibilité de ramasser mon colis, car ma preuve d'adresse n'est pas la même que la shop.... prochaine fois je ne ferai pas affaire avec purolator!

Jean-Francois Cote

(Translated) Unable to speak to someone in customer service, slow service and waiting an hour outside to pick up a package .... no drop-off point to pick up a package other than the warehouse ??? (Original) Incapable de parler a quelqu'un au service a la clientèle, service lent et attente d'une hr a l'extérieur pour récupérer un colis.... aucun point de chute pour récupérer un colis ailleurs que l'entrepôt ???

Adam Hill

Purolator in general has terrible service. Never return calls.

Yanik Corneau

(Translated) Two weeks late ... when they give a GUARANTEED delivery date and they deliver two weeks later ??? Usually it was about a day late, ok, okay, but the ... if I see purolator on my amazon orders I cancel the order. Worst delivery service (Original) Deux semaines de retard... quand ils donnent une date de livraison GARANTIE et que ils livrent deux semaines plus tard??? Dhabitude c'était 1 jour de retard environ, ok, ca passe, mais la... si je revois purolator sur mes commandes amazon j'annule la commande. Pire service de livraison

Katelynn Chaisson

Some of them are really nice. Some of them are kind of rude.

Louise Cloutier

(Translated) Me is Purolator on Armand-Viau Quebec Quebec, on May 25 we were supposed to come and deliver a recorder for Videotron, we came according to the ticket left at my door at 3:10 p.m. but me the entrance for delivery is back where it there is a bell, ahead there is none and I am 74 years old I will not do 58 minutes of bus and queue either, I would not recommend your delivery service, we should have taken Canada Post. Since May 25, 2021, I call Videotron, they have had a recorder delivered to my home that I have never had, I wrote to you, speak with a virtual robot who understands nothing, so make arrangements with Videotron I am giving up, I will not go looking for it on Armand-Viau what you had to deliver to me yourself for almost 2 months. (Original) Moi c'est Purolator sur Armand-Viau Québec Québec , on devait le 25 mai venir me livrer un enregistreur pour Vidéotron , on est venu selon le billet laisser a ma porte à 15h10 mais moi l'entrée pour les livraison est en arrière ou il y a une sonnette , en avant il y en a pas et moi a 74 ans je ferai pas 58 minutes d'autobus et file d'attente non plus , moi je recommanderait pas votre service de livraison , on aurait dû prendre Postes Canada . Depuis le 25 mai 2021 que j'appelle Vidéotron qu'ils vous ont fait livrer un enregistreur chez-moi que je n'ai jamais eu , je vous ai écrit , parler avec un robot virtuel qui comprend rien, donc arrangez-vous avec Vidéotron moi j'abandonne , j'irai pas le chercher sur Armand-Viau ce que vous deviez me livrer vous même depuis presque 2 mois .

Brandy Bee

MOST HORRIBLE DELIVERY DRIVER EVER! Claimed my small dogs were (hurting his legs by jumping up on him) and ran away refusing to deliver ( I can only assume as he wouldn't speak) as I ran after him begging him, my son crying cause he was taking his birthday presents away, and we live in a rural area and its FRIDAY so were not likely to be able to pick it up! He got on his truck never saying a word to me THREW the parcel and drove away while I was still pleading with him! I called and although the Customer Service was excellent they still said he has the right although clearly didn't seem reasonable for his reaction, but they cant guarantee that he will come to our home again!!! WHAT! it was here I begged him, and the guy just drove away! HOW AND WHY SHOULD MY CHILD SUFFER! NEVER EVER WILL I USE Purolator again! So beside myself and let down someone could be so mean to a child!

Diane Soulard-Raby

(Translated) Professional even in the parking lot. An indication of the weight of our package, it would be an asset on the document that we are left when we missed our delivery. Question of moving with a larger vehicle when necessary. Thank you. (Original) Professionnel jusque dans le stationnement. Une indication du poids de notre colis, ça serait un atout sur le document qu'on nous laisse quand on a manqué notre livraison. Question de passer avec un véhicule plus grand quand c'est nécessaire. Merci.

Michel Hebert

(Translated) Good fast and courteous service (Original) Bon service rapide et courtois

Nathan Smith

3 times in a row, the driver marked items as “undeliverable” and “no such address.” Quick to declare an address “undeliverable,” despite it being correct (and only 12 houses on the street doesn’t take Sherlock Holmes to find us). There is no way to contact the local depot. Customer service will do nothing without a tracking number, so you’re hosed if you happen to be out of town.

Stephanie Blanchette

(Translated) No way to communicate these in English and it's not clear tj d delay or you never receive your package I don't like it at all (Original) Pas.moyen de communiquer ces en anglais pis c pas clair tj d retard ou tu reçois jamais ton colis jaime pas du tout

Amrit K

Awful

Pete Sharpe

North Bay received a package forwarded in error from Purolator Sudbury destined for points west of Sudbury. It's been 3 business days and they still haven't corrected the error.

Shaun S

Absolutely terrible customer service. They make you feel like you've done something wrong for picking up your packages.

Bethany Kenyon

Great service

Ivan Kerr

The CSR had no empathy for my situation; she was defensive, treated company before customer, and there appeared to be no communication between the call centre and depot. I was given conflicting information by Purolator employees, however the call centre was professional and friendly. I was also frustrated that I could not call the individual store, as mentioned in previous complaints. The CSR stayed open beyond the posted hours, but it was very clear that I was an inconvenience. I have been waiting for a supervisor call since Nov 8th to discuss "good will" options.

Emmanuelle Turgeon

(Translated) They came to my house, they rang the door of the building so that I let them in. I rang them to enter and he NEVER COME TO MY PERSONAL DOOR. He just left with the package. It does not matter ..... (Original) Ils sont venus chez moi, on sonné à la porte de la bâtisse pour que je les laisse entrer. Je les ai sonné pour qu’il entre et il n’est JAMAIS VENU À MA PORTE PERSONNELLE. Il est juste reparti avec le colis. Ça a pas rapport.....

Pascal Turcotte

(Translated) Not a very friendly place. It only does the job it should do. (Original) Pas très amical comme endroit. Ça fait seulement la job que ça doit faire.

Quentin Styger

These morons can't figure out how to buzz a building superintendent when an apartment buzzer doesn't work, then they expect me to go and pickup a package that could have easily been left with said superintendent. No signature was required. Amazon should stick with UPS.

Loli Bel

(Translated) Very courteous employees (Original) Employés très courtoie

Catherine Bergeron

(Translated) I do not understand that we can only pick up our packages from Monday to Friday from 8:30 am to 5:30 pm ... what do you do with your customers who also work at these hours? Are we supposed to be late or leave early? (Original) Je ne comprends pas que nous puissions seulement aller chercher nos colis du lundi au vendredi de 8h30 à 17h30 ... que faites-vous de vos clients qui travaillent eux aussi à ces heures ? On est censé arriver en retard ou quitter plus tôt ?

stéphanie carrier

(Translated) The delivery guy was not able to find my address while the other companies still find it despite being a new street. First experience and not very conclusive .. In addition to being forced to pick up my package 2 days later at 40 minutes from home ... Very disappointed .. (Original) Le livreur n'a pas été en mesure de trouver mon adresse alors que les autres compagnies trouvent toujours malgré que ce soit une nouvelle rue. Première expérience et pas très concluante.. En plus d'être obligé d'aller chercher mon colis 2 jours plus tard a 40 minute de chez moi... Très déçue..

cheryle sutton

Love everyone that works there, very friendly and good at there jobs.

Ely LD

(Translated) Whenever I have a delivery with purolator, the delivery people never bother to knock and leave a straight paper. I'm in an apartment and most of the time, they don't even bother to ring the intercom and leave the paper outside ... My partner is always at the apartment and I notify him when I have a coli . I have to drive more than 20 km and hit the traffic to pick up my parcels on the other side of the world in addition to waiting a long time in a queue at the sorting center since everyone is in the same situation as me. Every time I go, customers are always unhappy and with good reason. Worst service, it's unheard of! I would like to know in advance which delivery company is handling my package, so I can cancel if it's purolator. Anyway, at this point, I will waste less time and it will cost me less in gasoline to pick up my product directly in the store. I put 1 star because it is the minimum that I can put on google, but the service is worth a big zero. With all the negative comments I see here, I wonder why nothing is changing in this business. (Original) À chaque fois que j'ai une livraison avec purolator, les livreurs ne prenne jamais la peine de cogner et laissent un papier direct. Je suis en appartement et la majorité du temps, ils ne prennent même pas la peine de sonner à l'intercom et laissent le papier dehors... Mon conjoint est toujours à l'appartement et je l'averti quand j'ai un coli. Je dois conduire plus de 20 km et me tapper le traffic pour aller chercher mes colis à l'autre bout du monde en plus d'attendre longtemps dans une file d'attente au centre de tri puisque tout le monde est dans la même situation que moi. Chaque fois j'y vais les clients sont toujours mécontents et avec raisons. Pire service, c'est du jamais vu! J'aimerais savoir d'avance la compagnie de livraison qui s'occupe de mon coli, comme ça je pourrais annuler si c'est purolator. De toute façon, rendu là, je vais perdre moins de temps et ça va me coûter moins cher en essence aller chercher mon produit directement en magasin. J'ai mis 1 étoile parce que c'est le minimum que je peux mettre sur google, mais le service vaut un gros zéro. Avec tous les commentaires négatifs que je vois ici, je me demande pourquoi rien ne change dans cette entreprise.

Gabriel Fortin

(Translated) The delivery man does not even ring and goes on the road. I have to travel 50 km to get my package! …

Alexandre Beaudoin

(Translated) A little loing of everything when you have to go get a package. (Original) Un peu loing de tout lorsque l'on doit aller y chercher un paquet.

Kristo

(Translated) Seriously, I've never seen such bad service, it's been twice that I'm dealing with you, the first time I've never had anything, no paper, no delivery notification, nothing, I lost my package at my expense. The second time, no attempt to contact, 3 hours later a message that my package is 1:30 drive from home and that I have to go looking for it. (Original) Sérieusement j'ai jamais vu du service aussi mauvais, ça fait deux fois que j'ai affaire avec vous, la première fois je n'ai jamais rien eu, pas de papier, pas de notification de livraison, rien, j'ai perdu mon colis à mes frais. La deuxième fois, aucune tentative de contact, 3 heures plus tard un message que mon colis est à 1h30 de route de chez moi et qu'il faut que j'aille le chercher.

Youssef Boussetta

I've never seen such a disorganized service in my life.

Mitchell Beattie

I have yet to have a purolator package show up on time to my place. They twice now have messed up even getting a package to our house and it's been returned to the store we bought from with no explanation! We live in a populated town it's not like we live in the middle of nowhere either.

Scott Coburn

Sharon and Joanee are awesome. Very good service, always friendly.

yves hamel

(Translated) Good (Original) Bien

Kiefer Thouin

I missed the driver so I had to go pick my package very far from my place, but they didn't told me that they return the package after 4 days if you don't go there to pick it up... So I drove about an hour for nothing because they sent back the package... Also, it takes about 30-40 minutes before they answer you at the phone... Very bad service...

Ricardo Reyes

Quick service

Sharon Lawrence

Great staff in the office

Denis Houle

(Translated) Fast service and courteous drivers !! (Original) Service rapide et chauffeurs courtois !!

johanne berger

(Translated) When we're not there, he leaves with the package so we don't get stolen (Original) Quand on est pas là il reparte avec le colis comme ça on se fais pas voler

Lindsey Ross

I had great service here during the Canada Post strike. You could tell they were busier than usual, but they were getting the job done.

Annie Lefebvre

(Translated) Worst transport company. Each time I wait for a parcel delivered by them, there are delays that add up every day and impossible to have a follow-up even when we contact them. (Original) Pire compagnie de transport. Chaque fois que j attend un colis livré par eux il y a des délais qui s ajoute Chaque jour et impossible d avoir un suivi même quand on les contact.

mario ouimette

(Translated) Promised for Friday is never happen, when no one at home forced to leave coaticook for going to Sherbrooke to pick up parcels no sense. (Original) Promis pour vendredi n est jamais arriver, lorsque personne a la maison obligé de partir de coaticook pour allé a Sherbrooke pour ramasser colis aucun sens.

Ram Soni

I didn't receive any headsup for a very very important parcel although i was told i will be notified. Now when i track it, shows me it was an attempted delivery but receiver was unavailable. Service is not professional at all. I paid $60 for the pickup and drop-off for my parcel. I didn't even received a call for the scheduled pickup. I have had to drop it at their office. Why the hell did i paid for the service i never received? It was a very important document so i have to drop it myself at that day. And whenever i call them, my call has never been picked up. I mean, c'mon, it's Purolator not Roger's or Bell. Very disappointed!

Andrew James

Good service and prompt delivery but they don't offer any ground shipping options. Everything is next day and it will cost you.

marianne dumais

(Translated) My parcel was returned to the sorting center, I try to have information so that someone in my place is looking for it ... No pickup after 25 min to say: Exscuse us from the wait, we will answer you shortly ??? I am employed so my schedule can not be changed and I can not get it. Really disappointed with customer service to have information (Original) Mon colis à été retourné au centre de tri, j'essai d'avoir une information pour que quelqu'un à ma place est le chercher... Aucune prise d'appel après 25 min pour dire :exscusez nous de l'attente, on vous répondra sous peu??? Je suis employé donc,mon horaire ne peut être modifié et je ne peux allez le chercher. Vraiment déçu du service à la clientèle poyr avoir de l'information

Ray Melanson

This has got to be the worst carrier to use. They never call for delivery or email, they just put a sticky note on your door if your not home that says you have 5 days to pick up your package Monday to Friday at the closest depot. You might as well go to the store to buy what you want at that point!!!

Carly Tremblay

(Translated) Parcel arrived broken, but nice staff (Original) Colis arrivé brisé, mais personnel gentil

Veronica Blanchard

The office here in New Liskeard, On is the best. They are courteous, friendly and very professional. I would recommend them to anyone looking to deliver or receive packages.

sonia breton

(Translated) My package was left at my door. I was away another tenant could have stolen it from me I am in a block (Original) Mon colis a été laisser à ma porte. J'étais absente un autre locataire aurait pu me le voler Je suis dans un bloc

Marc-Olivier Turgeon-Ferland

It's the only pickup location and it's super far from everything.

Dave Boulanger

(Translated) I ordered a product on amazon with expedited shipping, unfortunately they sent it to me by Purolator. I was supposed to receive it this Friday I waited for my package all day, when I receive a package with Canada Post I always receive it before noon. the tracking said from 9:30 am this morning "out for delivery", at 4:45 am the tracking of my product changed to "delivery delivered to the next working day" then I will receive it Monday or 3 days late for an accelerated package . (Original) J'ai commandé un produit sur amazon avec shipping accéléré , malheureusement ils me l'ont envoyé par Purolator. J'étais sensé le recevoir ce Vendredi j'ai attendu mon paquet toute la journée , quand je recois un paquet avec Poste Canada je le recois toujours avant midi. le tracking disait à partir de 9h30 ce matin "out for delivery" , a 4h45 le tracking de mon produit à changé pour '' livraison remise au prochain jour ouvrable '' alors je vais le recevoir Lundi soit 3 jours en retard pour un colis accéléré.

Samuel Brisson

(Translated) Purolator is the only delivery person I have had issues with. They don't respect amazon prime delivery and have horrible delivery hours. I really don't understand why Amazon keeps giving them contracts. Some competitors have adapted and deliver 7 days a week from early morning until late at night. Why deal with a service that is only open 4 days a week and has very limited delivery times ?! (Original) Purolator est le seul livreur avec lequel j'ai eu des problèmes. Ils ne respectent pas la livraison amazon prime et ont des heures de livraison horrible. Je ne comprend vraiment pas pourquoi Amazon continue de leur donner des contrats. Certain concurents se sont adapter et livrent 7 jour sur 7 de tot le matin jusqua tard le soir. Pourquoi faire affaire avec un service qui est ouvert seulement 4 jours semaine et a des heures de livraison très restreintes?!

Raewyn Lawrence

Excellent customer service. Thx Jessica

George Pappas

Closed on weekends in the Soo. But Monday had my parcel ready for me.

Melissa Coulombe

(Translated) Always fast, friendly (Original) Tjrs rapide, convivial

Arpinder Johal

Fine

Hillary BATCHO

(Translated) Disappointing service! Obviously I missed a reception but because the package is in the name of my brother with whom I live, I cannot go and get it. He can't either because he's too busy. Scheduling a second deposit is impossible because we are students and we are busy. And your branch on the other side of the world doesn't help anyone. I hope I never have to deal with you again. I really needed this package on time, and I still don't have it. (Original) Service décevant! Bien évidemment j’ai raté une réception mais parce que le colis est au nom de mon frère avec qui je vis, je ne peux pas aller le chercher. Lui non plus ne peux pas parce que trop occupé. Programmer un deuxième dépôt impossible parce qu’on est étudiants et qu’on est occupé. Et votre succursale à l’autre bout du monde n’arrange personne. J’espere ne plus jamais à avoir affaire avec vous. J’avais vraiment besoin de ce colis à temps, d’ailleurs je ne l’ai toujours pas.

Mercy Day

I live in an apartment they put my personal info on the front door for everyone to see my name and apartment number! I'm a very private person and this is not the first time they have done this. Disappointed with Purolator. Last week there was a slip for another lady and it was on the door for 2 weeks.

Vincent Aunai

(Translated) The person who answered me was very friendly and welcoming. Parcel arrived on schedule and in good condition. (Original) La personne qui m'a répondu était très sympathique et avenante. Colis arrivé à la date prévue et en bon état.

Maxime Breton

Was home all day, driver left package on the side of the road next to the mailbox without attempting to deliver, or at least leave package by the door.

Stéphanie Desrosiers

(Translated) Very disappointing that he does not respect the hours indicated on their web page. It was mentioned that international shipments left at 4:30 p.m., and my letter was registered at 4:01 p.m. at the main office but could not leave. The lady told me that the person left at 4:00 p.m. with international parcels, even if the website said 4:30 p.m. (screenshot to support it). Really disappointing for a shipment that costs $ 80 for a letter. I had respect your hours, but hey, you do not seem to respect them you .... enraging as principles. (Original) Très décevant qu'il ne respecte pas les heures indiquées sur leur page internet. Il était mentionné que les envois internationaux partaient à 16h30, et ma lettre à été enregistré à 16h01 au bureau principal mais n'a pu partir. La dame m'a dit que la personne a quitté à 16h00 avec les colis internationaux, même si le site Web disait 16h30 (capture d'écran à l'appui ). Vraiment décevant pour un envoi qui coûte 80$ pour une lettre. J'avais respecter vos heures, mais bon, vous ne semblez pas les respecter vous....enrageant comme principes.

DerekxQc DerekxWeedxQc

(Translated) I ordered from amazon and it was telling me today for delivery. I received the notification we are on the way with the package at 10:41 am and in the afternoon we lost my package, thank you. This is why I prefer intelcom always in advance I had a problem. (Original) J'ai commandé sur amazon et il me disais aujourdh'ui pour la livraison. J'ai recu la notification nous sommes en route avec le colis a 10h41 et dans l'après-midi il on perdu mon colis merci. Voila pourquoi je prefer intelcom toujours en avance j'amais de probleme.

The Lonely Shibe

Was home, driver didn't even ring the doorbell and then left a paper saying I wasn't home. I then spent 30min on hold to try to reach them on my phone. By far the worse shipping company around.

Marie Turcotte

(Translated) The deliveryman stayed only 5 seconds. When I arrived at the door, he was already leaving with his truck. I needed this package that day. No other way to arrange. I am really angry and extremely disappointed, since it was a very important package. (Original) Le livreur n'est resté que 5 secondes. Quand je suis arrivée à la porte, il partait déjà avec son camion. J'avais besoin de ce colis cette journée même. Aucun autre moyen de s'arranger. Je suis vraiment fâchée et extrêmement déçue, puisque c'était un colis très important.

Christian Comeau

(Translated) The warehouse is located in the industrial and borderline area, inaccessible on foot / bicycle. From my house, it's 55 minutes by bus. It closes at 5.30 p.m., which forces me to leave work earlier. I arrive there and it is all new: IT REQUIRES A PHOTO CARD + OFFICIAL PAPER WITH ADDRESS TO SHERBROOKE (except lease). Student card is no longer accepted. Too many fraud cases. It is to wonder on which planet they live: here is my face, here is my driving license with my face and my name. My student card. My address is that of my parents. What are the chances that someone will have the same name as me, steal my leaflet and look like me like two drops of water? It seems that they are used to making commercial and non-residential shipments ... clearly a system to review. (Original) L'entrepôt est situé dans le quartier industriel et borderline innaccessible à pied/vélo. De chez moi, c'est 55 minutes de bus. Ça ferme à 17h30, ce qui m'oblige à quitter plus tôt le travail. J'arrive là et c'est tout nouveau: ÇA NÉCESSITE UNE CARTE PHOTO + PAPIER OFFICIEL AVEC ADDRESSE À SHERBROOKE (sauf bail). Carte étudiante n'est plus acceptée. Trop de cas de fraude. C'est à se demander sur quelle planète ils vivent: voici ma face, voici mon permis de conduire avec ma face et mon nom. Ma carte étudiante. Mon addresse est celle chez mes parents. Quelles sont les chances pour qu'une personne ait le même nom que moi, vole ma notice et me ressemble comme deux gouttes d'eau? Ça paraît qu'ils sont habitués à faire des envois commerciaux et non résidentiels... clairement un système à revoir.

Marypier p.

Good place but closes early.

Jay W.

Friendly staff.

Amira Ben Ammar

The service is awful ! The team is so rude !!! I really hate being obliged to come here ! PUROLATOR is so deceiving !!!! It’s really far and the team talks really badly with customers. You need to fix this ASAP !!!

Bryan Thomas

My package got lost somewhere between Amazon, the seller and Purolator. I was stuck coordinating everything to each parties, purolator costumer service was the worst of all. They asked me a description of my package by e-mail that was in my junk file. They have all the info they need and have the means to find it if they dont, they just prefer to throw the ball every which way to avoid having to solve the issue on their own. when i asked why aren't taking care of find the package i paid delivery for, they answered that it was my package and there for i was responsible to coordinate everything... Even Amazon was more helpful, amazon! second experience, my laundry basket got here on time, nice! the boxe have so beat up it cracked the basket in multiple places! Miss parts of the baskets as well. delivery guy dropped it at my door like it was fine. Dude the boxe look like its been a 3 street fights and re-taped every time.

Audrey Hitomi

(Translated) Too far for people who travel by bus. Moreover if you miss a delivery impossible to make you relive the same day. If you live alone and you work it will be a hassle to receive your package it is imperative that someone is there to receive your package. Should just leave it in front of the apartment door no need to postpone any delivery (Original) Trop éloigné pour les personnes qui se déplacent en bus. De plus si tu rates une livraison impossible de te faire relivrer le même jour. Si tu vis seule et que tu travailles ça sera galère pour recevoir ton colis il faut impérativement qu'une personne soit là pour réceptionner ton colis.????. Faudrait juste le laisser devant la porte de l'appartement pas besoin de reporter toute la livraison

Florance Moreau

Nice staff

Josiane D'Avignon

(Translated) The shipments are professional, the boxes do not arrive crushed and all broken. They pay attention to the packages, the delivery is often 1 day before the estimate. I like the service (Original) Les envois sont professionnel, les boîtes n'arrivent pas écrasé et touslt brisé. Ils font attention aux paquets, la livraison est souvent 1 jour avant l'estimation. J'aime bien le service

Chad Bryden

Got an email saying attempted delivery, which is weird because I have cameras EVERYWHERE. I checked my driveway and door cams and nobody came in my yard except for Canada Post at 12:15. So I went through the street cam footage and sure enough, at 1:35pm the Purolator truck drove down the adjacent street. Didn't even turn down mine. That's some great service. And I'll add that I watched quite a bit more footage just in case he came back. Nada.

Ontario BeerKegs

If it is heavy. The Stratford location does not even attempt delivery. So many trips from out of town to pick items up at this depot.

Luís Cardoso

(Translated) My wife has been waiting all day to receive the package, no one has ever knocked, now I have to cross town to pick up my package. I bought online because I didn't want to come to the store. Purolator didn't get it. (Original) Mon épouse à attendue toute la journée pour recevoir le colis, personne a jamais cogné, maintenant je doit traversé la ville pour aller chercher mon colis. J'ai acheté online parce que je ne voulais pas me déplacer jusqu'au magasin. Purolator n'a rien compris.

Pascal Mailhot

(Translated) Good and fast customer service (Original) Bon service à la clientèle et rapide

Isabelle 23

(Translated) The delivery man did not knock / ring the bell so I did not receive my package even though I was present. I had to drive an hour to pick up my package. The opening hours to pick up my package are not very practical. It should at the moons open one evening or the weekend. Very bad service (Original) Le livreur n'a pas cogné/sonné alors je n'ai pas reçu mon colis même si j'étais présente. J'ai dû faire une heure de route pour récupérer mon colis. Les heures d'ouverture pour récupérer mon colis sont pas très pratique. Il devrait au moons ouvrir une soirée ou la fin de semaine. Très mauvais service

loch

(Translated) I have been on my patio since 7:00 a.m. and it is 3:56 p.m., they told me that I will receive my package today ... Because the last time, they left me a note for delivery without an answer, while I was at home, if he would have called me I would have opened the door ... Even not tried to me phone, ask to open the door to enter the building ... Too bad amazon does not let you choose ... In addition, their warehouse is at 1:00 am by bus! I just called and they told me to wait until 8:30 p.m. Great !! (Original) Je suis sur mon patio depuis 7h00 et il est 15h56,il m ont dit que je vais recevoir mon colis aujourd'hui... Parce que la dernière fois, il m'ont laisser une note pour livraison sans réponse, alors que j'étais chez moi, si il m'aurait appelé j'aurais ouvert la porte... Même pas essayé de me téléphoner,demander pour ouvrir la porte pour rentrer dans l immeuble...Dommage que amazon ne laisse pas choisir...En plus leur entrepôt est à 1h00 l'aller en bus! Je vien d appeler et il m ont dis d attendre jusqu a 20h30 Chouette!!

Xinyi He

Nobody call me when they delivery. I have to show my proof of my address when I pick up the package, but I don't have driver license. It's my package, but I can't take it. I am so angry. My package is deliveried to my city for 10 days. But I didn't get it now.

JL - Jazz Vespers

Purolator stated they tried to deliver at 11:53. No notice left. They said they re-tried, and successfully dropped off the package at 5:44, no signature required. Why then could they have not left it at 11:53? Only two conclusions are possible: 1) they delivered to the wrong house, if they went to a house at all. 2) But the two deliveries and supposedly leaving the package the second time 'no signature required' leads to another obvious conclusion. Either way the reliability of this company cannot be trusted. Never use Purolator in Stratford.

Benjamin Gagnon

(Translated) Delivery constantly postponed to the next day when the package arrived in my city for several days. I work from home and the delivery man mentions two delivery attempts, but it's impossible. I'm starting to think they stole my order ... (Original) Livraison sans cesse reportée au lendemain alors que le colis est arrivé dans ma ville depuis plusieurs jours. Je travaille de chez moi et le livreur mentionne deux tentatives de livraison, mais c'est impossible. Je commence à penser qu'ils ont volé ma commande...

Rae

Starting to get frustrated with the delivery drivers. My building has two doors both with which units are in it and they continue to never buzz my unit to actually attempt to deliver my parcel. I have been home multiple times but never get my parcel because they don’t even come to the right door and buzz the actually unit on my parcel.

Amine Zakaria

No effort to reach you when you are not home . I always to go pick my stuff.

Chris Hawkins

It was hard to locate the front door, but once there, every thing went well

Andre “Andreblue” Lallier

Fast service

LauryB

(Translated) Like most people, I work days, so I'm not home to get my package, and I'm not at all happy to have to drive across town to pick it up, especially when the hours are over. openness are absurd and obviously do not take into account that the world works during these hours. I didn't ask to have my package sent to me by Purolator, but next time I will make sure it gets sent to me by Canada Post or some other service more attentive to people's needs. (Original) Comme la plupart des gens, je travaille de jour alors je ne suis pas à la maison pour recevoir mon colis, et je ne suis pas du tout contente d'être obligée de traverser la ville pour aller le chercher, surtout que les heures d'ouverture sont absurdes et ne tiennent visiblement pas en compte que le monde travaillent durant ces heures-là. Je n'ai pas demandé à me faire envoyer mon colis par Purolator, mais la prochaine fois, je vais m'assurer qu'il me soit envoyé par Poste Canada ou un autre service plus à l'écoute des besoins des gens.

Chad Lalande

Right now only one person allowed in the store at a time 12/08/20

Annie Veillette

(Translated) It does not make sense to serve so ill-suited to sir, madam everyone. Having to travel miles to pick up a package is no longer appropriate with the other delivery services available which simply leave the package at the door. (Original) Ça n'a pas de bon sens un service aussi mésadapté à monsieur, madame tout-le-monde. Devoir faire des km pour récupérer un colis, ce n'est plus opportun avec les autres services de livraison disponibles qui laissent simplement le colis à la porte.

Joshenth Kadmiel

Good customer service

Madame Caitriona

Very helpful, and prompt, will be using them exclusively.

Chris Viana

Waited for 2 days for a package to arrive as Purolator told me it was on a truck and out for delivery, only to find out it was delayed each day and delivery date was unknown. Now I have to wait till Monday and cross my fingers that my package gets delivered as the customer service people are unable to tell me if it will actually be delivered on Monday or not. Location not open on weekends and can't get any confirmation on if I can even pick up the item at their facility on Monday. Facility is also only open for 3 hours from 9-12 which is rediculous Unacceptable

Craig Fisher

Friendly. On time.

Eonic GameBike

(Translated) be it rings 1 time and leave running bring the parcel back so that we can pick it up leave it outside the door and I order a parcel on amazon on Sunday pay $ 15 more for a 2 day shipping here we are on Thursday and the parcel is in the truck since 11:37 this morning it is currently 2h50 of lapres midday and I have always received nothing really not a good service for the amount of more post canada offered a delivery of 3-5 day which means that I could surely have had the front package really disappointed (Original) sois il sonne 1 fois et partent en courant ramener le colis pour quon ai le chercher sois le laisse devant la porte et jai commander un colis dimanche sur amazon payer 15$ de plus pour un shipping 2 jour nous voila jeudi et le colis est dans le camion depuis 11h37 ce matin il est presentement 2h50 de lapres midi et je n'ai toujour rien recu vraiment pas un bon service pour le montant de plus poste canada offrait une livraison de 3-5 jour ce qui veut dire que jaurait surement pu avoir le colis avant vraiment déçu

ian macleod-hay

Great place to do business with.

Simpson “crackdan” Dan

(Translated) Very good and fast (Original) Très bon et vite

Danielle Chief

They lost my package and customer service basically kept telling me the same thing over and over again, which were things along the lines of, "Are you sure you didn't get it?" Or "Maybe your neighbors picked it up for you." When in actuality they didn't even come up my road. But didn't even want to check the tracking they have on all of their vehicles to actual look where it ended up????? Doesn't make sense. In the end they basically told me that I was not telling the truth about getting a package that was FREE in the first place! ???? Customer service was terrible and if I had a choice to use Purolator or Post Canada and certainly would pick the second one.

Audrey-Ann Cote Dulong

(Translated) The least convenient shipping companies, they never leave parcels at the door and have a single point of service in the city to recover in a neighborhood inaccessible by public transport. (Original) La moins pratique des compagnies d'expédition, ils ne laissent jamais les colis a la porte et ont un seul point de service dans la ville pour les récupérer dans un quartier inaccessible en transport en commun.

Don Francis

Always fast and on time and always to my door.

percy fountain

Best service ever .

Sylvain Leblanc

They take my package ????

Doug Stirling

Drove our package around the area for 3 days before delivering it.

Mathieu Klein

(Translated) For a delivery service it is catastrophic. They do not deliver outside working hours. Of course they are not the only ones, but it would be visibly utopian to imagine a delivery company that delivers at convenient times. Only one place in Quebec to pick up packages at the least accessible location possible. Virtually impossible to get there by bus (especially in winter). Once there, the service is appallingly slow. 10 people lining up with a single clerk behind the counter who clearly takes his time. Positive note, she was friendly. It is time to take care of the people who receive the packages. Certainly it is not they who pay for the shipment but I can certify that as soon as I could choose the delivery I will avoid suddenly on Purolator. (Original) Pour un service de livraison c'est catastrophique. Ils ne livrent pas en dehors des heures de travail. Certes ce ne sont pas les seuls mais ça serait visiblement utopique d'imaginer une société de livraison qui livre à des heures pratiques. Une seule place à Québec pour récupérer les colis à l'endroit le moins accessible possible. Virtuellement impossible de se rendre là bas en bus (surtout l'hiver). Une fois sur place le service est d'une lenteur affligeante. 10 personnes qui font la file avec une seule commis derrière le comptoir qui prend clairement son temps. Note positive, elle était aimable. Il serait temps que vous vous occupiez des gens qui reçoivent les colis. Certes ce n'est pas eux qui paient l'envoi mais je peux vous certifier que des que je pourrais choisir la livraison j'eviterai à coup sur Purolator.

Claude Rioux

(Translated) Thanks for the explanation. (Original) Merci de l'expliquation.

D. Taylor

Purolator is, without question, the worst shipper I have ever had the displeasure of dealing with. Just within the last two weeks they lost a package - no updates for 12 days and a rep said "We have no idea where it is. We can't find it" - and no effort to help and two other packages with no tracking updates/shipping movement for the five days since it arrived at the shipping facility. This is just the latest of my negative experiences with this shipper. I will NEVER let my items ship via Purolator again, even if it costs me more to use another company.

Florence Morris

Quick handy service.

Kim Beaulieu

(Translated) At TELUS in Granby, we always have very good service from our delivery man Francis! Friendly and always on time for our orders :) Thank you !!!! (Original) Chez TELUS a Granby , nous avons toujours un très bon service de notre livreur Francis! Sympathique et toujours à l’heure pour nos commandes :) Merci !!!!

Gaby Champagne

(Translated) COMPLETELY RIDICULAR I do not yet have my address of my apartment in Sherbrooke on my ID. So I told myself that I would bring my lease as proof of address and two pieces of ID with photos. The customer service lady tells me that the leases are not accepted as an exhibit proving the address (???) and that I had to bring another proof, such as a Hydro factor. I told him that my speaker pays for my electricity, as it was negotiated in my lease. Without wanting to understand more, she tells me that it is therefore my LOCATOR who must pick up my package ... I told him that it was impossible then, and she told me that she would not have no choice but to return my package to the sender ... BRIEF, I went to the service center FOR NOTHING and I could never have my package ... Politics completely ridiculous, and customer service rotten and without solution ... very disappointed ... (Original) COMPLÈTEMENT RIDICULE Je n'ai pas encore mon adresse de mon appartement à Sherbrooke sur mes pièces d'identité. Je me suis donc dit que j'allais apporter mon bail comme preuve d'adresse et deux pièces d'identité avec photos. La dame au service à la clientèle m'indique donc que les baux ne sont pas acceptés comme pièce prouvant l'adresse (???) et qu'il fallait donc que j'amène une autre preuve, comme une facteur d'Hydro. Je lui ai donc indiqué que c'est mon locuteur qui paie mon électricité, comme ce fut négocier dans mon bail. Sans vouloir en comprendre davantage, elle m'indique que c'est donc mon LOCATEUR qui doit venir chercher mon colis... Je lui ai dit que c'était alors impossible, et elle m'a dit qu'elle n'aurait pas d'autre choix que de renvoyer mon colis chez l'expéditeur... BREF, je me suis rendue jusqu'au centre de service POUR RIEN et je n'ai jamais pu avoir mon colis... Politique complètement ridicule, et service à la clientèle pourrie et sans solution... très déçue...

Northern One

Staff is amazing. The two lady's at the front are always A-1 service and funny as hell. I no longer use Canada Post for the fact these guys are way better and have awesome customer service .

Shane W

This place is amazing!! The building is not super nice but the people inside make up for it ten fold. The 2 beautiful lady's at the front counter always do there best to help me out eveytime I go in.

Cherry Lemon

(Translated) The delivery man didn't bother to knock and left with the package. He did the same for several other packages in town, it's really incompetent and very disappointing. Especially when you need this package, ASAP (Original) Le livreur n'a pas pris la peine de cogner et est reparti avec le colis. Il a fait la même chose pour plusieurs autres paquets en ville, c'est vraiment incompétant et très décevant. Surtout lorsque vous avez besoin de ce colis, au plus vite

Marie-Noël Paquin

(Translated) Nice gang of hams! We regularly have packages delivered to us by FedEx, Canada Post and UPS. But when Puro delivers, be careful, we can expect anything. Sometimes they leave the package near the door and when we come back from work it is no longer there, sometimes we are stuck to pick up the package on Viau because we were supposedly not present at the time of delivery (so that we were there, in fact) ... and here today, it goes beyond all limits. I took a day off AT MY EXPENSE expressly to receive a package that was urgent, that is to say a new air conditioning to replace our old one who has just died. Since I have health problems, it is very important that I have one, otherwise the temperature in the apartment reaches 30 degrees and my body cannot stand it. However, after hanging around at home all day and seeing the Puro truck drive past my house three times without stopping, I decided to call customer service because it is 3:40 p.m. and I feel like I'm gonna be sick if my damn air conditioner doesn't come on soon. And that's when I was told: "Sorry Madam, we haven't found your address. We will try to reach the central so that it can in turn contact the driver, but your chances are slim." So conclusion: I lost a day's salary to wait for a package that their driver's ham did not deliver because it was too innocent to find a building that was nevertheless super well identified in a very simple residential area. And the worst part is that since I'm on foot, I can't even go and find it myself on Viau. I have a really bad stomach ache, I am dizzy, and most importantly, I am extremely angry. (Original) Belle gang de jambons! On se fait régulièrement livrer des colis chez nous par FedEx, par Postes Canada et par UPS. Mais quand c'est Puro qui livre, attention, on peut s'attendre à tout. Parfois ils déposent le colis près de la porte et quand on revient de travailler il n'y est plus, parfois on est pognés pour aller chercher le colis sur Viau parce qu'on n'était supposément pas présents au moment de la livraison (alors qu'on y était, en fait)... et là aujourd'hui, ça dépasse toutes les limites. J'ai pris une journée de congé À MES FRAIS expressément pour recevoir un colis qui était urgent, c'est-à-dire un nouvel air climatisé pour remplacer notre ancien qui vient de rendre l'âme. Comme j'ai des problèmes de santé, c'est très important que j'en aie un, sinon la température de l'appartement atteint les 30 degrés et mon corps ne peut pas le supporter. Or, après avoir poireauté à la maison toute la journée et vu le truck de Puro passer devant chez moi à trois reprises sans s'arrêter, je me décide à téléphoner au service à la clientèle parce qu'il est rendu 15h40 et que j'ai l'impression que je vais être malade si mon foutu climatiseur n'arrive pas bientôt. Et c'est là qu'on me dit : "Désolée Madame, on n'a pas trouvé votre adresse. On va essayer de joindre la centrale pour qu'elle puisse à son tour contacter le chauffeur, mais vos chances sont minces". Alors conclusion : j'ai perdu une journée de salaire pour attendre après un colis que leur jambon de chauffeur n'a pas livré parce que trop innocent pour trouver un immeuble pourtant super bien identifié dans un quartier résidentiel ben simple. Et le pire, c'est que comme je suis à pied, je ne peux même pas aller le chercher moi-même sur Viau. J'ai super mal au ventre, je suis étourdie, et surtout, je suis extrêmement fâchée.

Marie-Eve Desjardins

(Translated) Purolator left a package in front of a door on the landing of my OR. The tenant has moved and the accommodation is vacant so I called customer service to collect the package (according to internal regulations they must not leave packages on a landing in an apartment block). The agent who joked as he could French told me that Puro could only deliver to the address left by the customer and refused to come and pick it up to send it back to the said customer, so to make a parcel of it. lost undelivered. The driver therefore did his job poorly and Purolator did not want to do anything to fix his blunder. I have a small internet sales business and will NEVER do business with Purolator for my shipments. I put the package back on the landing. (Original) Purolator a déposé un colis devant une porte sur le pallier de mon bloc. Le locataire a déménagé et le logement est vacant donc j'ai téléphoné le service client pour qu'ils récupèrent le colis (selon les règlements internes ils ne doivent pas laisser de colis sur un pallier dans un bloc appartement). L'agent qui barragouinait comme il pouvait le français m'a dit que Puro ne pouvait livrer qu'à l'adresse laissée par le client et a refusé de venir le récupérer pour le renvoyer au dit client, donc d'en faire un colis perdu non livré. Le chauffeur a donc mal fait son travail et Purolator n'a rien voulu faire pour réparer sa gaffe. J'ai une petite entreprise de vente par internet et je ne ferai JAMAIS affaire avec Purolator pour mes envois. Je remet le colis sur le pallier.

Reilly Heffernan

Had a box roughly 26"x26"x46" shipped from North Bay to Timmins. Cost was $480 box was less than 15 lbs. Do not use this shipping company. I thought it was simply a mistake but then got lectured by a billing manager that it was right. UPDATE: after initially being spoken down to, purolator came back and contacted me that they were indeed in the wrong. Problem was resolved satisfactorily

Kanjscat

Apparently you didn't write my appartment number and the guy leave just without calling me or text me ! UPS does it why you don't ?

Sebas Guiral

Worst shipping company I've ever seen. I placed an order through Amazon.ca and paid the extra cost so that it would arrive at my house sooner. I received a notification that said I should claim my package in Purolator. The facilities of this company are within an hour of my house. I contacted the customer service and, rudely, they told me that it was impossible to receive this package in my house and they insisted that I should go to their facilities. It's ridiculous. If I buy something in Amazon it is because I don't want to leave my house to buy it. But they made me take a trip of about an hour to receive it. In fact I still do not understand why I went there to claim it. The content of the package didn't exceed 20 dollars. Really the worst!!!

Danny Pilote (DJI Phantom 4)

(Translated) I love the little lady at the counter ... she knows me well and gives me my packages without asking for a driver's license! ???????? ... we understand each other !! Madame is smiling (despite the mask) and always in a good mood !! well done (Original) J'adore la petite madame au comptoir... elle me connais bien et me donne mes colis sans me demander de permis de conduire! ????????... on se comprend entre nous!! Madame est souriante (malgré le masque) et toujours de bonne humeur !! Bravo

Tracey Riley

Great customer service.! Too bad it is so pricey to ship to loved ones.

Maxym Perron-Tellier

(Translated) Deplorable service especially in a student town. Packages are often delayed by one or two days which prevents receiving the package on the correct day when we are available at home / apartment. Next, forget to pick up your package at the Purolator office if it's delivered to a secondary address or to your study apartment, but not your primary residence. You will be refused to take the package since the name and address must be identical. The same is true if you have it delivered to work and it is sent to the Purolator office. You will not be able to collect your package. There is no evidence of common sense especially for a student city. In addition, we are waiting for many, many minutes on the phone and that's when the call is not simply canceled on their side before we can even speak to someone. (Original) Service déplorable surtout dans une ville étudiante. Les colis sont souvent retardé d'un ou deux jours ce qui empêche de recevoir le colis à la bonne journée où on est disponible à la maison/appartement. Ensuite, oubliez d'aller chercher votre colis au bureau de Purolator si c'est livré à une adresse secondaire ou à votre appartement pour les études, mais qui n'est pas votre résidence principale. Il vous sera refusé de prendre le colis puisque le nom et l'adresse doivent être identique. C'est la même chose si vous faites livrer au travail et que c'est envoyé au bureau de Purolator. Vous ne pourrez pas récupérer votre colis. Il n'y a aucune preuve de gros bon sens surtout pour une ville étudiante. De plus, on est en attente de très nombreuses minutes au téléphone et ça c'est lorsque l'appel n'est pas tout simplement annulé de leur côté avant même qu'on puisse parler à quelqu'un.

Karole McDowell

(Translated) It is said that an attempt was made to deliver, but no one rang the doorbell, he or she only put a delivery notice on the door. It was just a small envelope. There I have to go get it and I can't go. It's not complicated, we ring, and I go down. It's a gift and he's going to have to be turned over. What is this service? I chatted online and they will deliver it again. I'm happy... (Original) On dit qu'il y a eu tentative de livraison, mais personne n'a sonné à la porte, il ou elle n'a fait que mettre un avis de livraison sur la porte. Ce n'était qu'une petite enveloppe. Là je dois aller le chercher et je ne peux me rendre. C'est pas compliqué, on sonne, et je descends. C'est un cadeau et il va devoir se faire retourner. C'est quoi ce service? J'ai discuté en ligne et ils vont le livrer à nouveau. Je suis contente...

Francois Laroche

(Translated) to avoid as long as you can! I put a star because I can not put it down !! not only deliverers make deliveries like ninja. My dog who barks when someone walks on the street has not heard it, must do it. And in addition it took 3 days before I can join them (1hr, 1h15 and 45 min before talking to someone) to make me say they can not give me a date to come and relive the package. So I should stick the p * ta * n paper on the door with ducktape poru it does not go to the wind for I do not know how many days. Frankly, with the Canada Post Strike they had the chance to take the market and well it's lost. Big Mr. this company (Original) à éviter tant que vous le pouvez! je met une étoile parce que je ne peux pas mettre plus bas!! non seulement les livreurs font des livraisons comme des ninja. Mon chien qui jappe quand quelqu'un passe dans la rue ne l'a pas entendu, faut le faire. Et en plus ça a pris 3 jours avant que je puisse les rejoindre (1hr, 1h15 et 45 min avant de parler à quelqu'un) pour me faire dire qu'ils ne peuvent pas me donner une date pour venir me relivre le paquet. Donc je devrais coller le p*ta*n de papier sur la porte avec du ducktape poru que ça parte pas au vent pendant je ne sais combien de jour. Franchement, avec la greve de poste canada ils avaient la chance de prendre du marché et bien c'est perdu. Grosse M. cette compagnie

Sú Léon

(Translated) Since I was present at my app at the time of delivery, I found the delivery service to be really appalling. Leaving a notice to pick up my belongings on October 12 at MICHAELS when I paid for the service to receive the products at my door is really unfair .. !!! (Original) Etant donné que j'étais present à mon app au moment de la livraison, je trouvé vraiment épouvantable le service de livraison. Laisser un avis pour récupérer mes affaires le 12oct à MICHAELS quand j'ai payé le service pour recevoir à ma porte les produits c'est vraiment injuste..!!!

Wil Rich

I totally get people make mistakes, Ihave made my share. . . .so the order said to deliver to Prospector st. delivered to Miners Ave instead, said front door driver delivered to back door. Called Purolator to come get the package, said would inform terminal to pick up today and make right. After 2 and a half hours no show, called back and said they scheduled it to pickup next day. Purolator you did not look after your customer and you truly don't care about them. And when someone calls you to help you make it right, you don't lie to them about when your going to pick it up and give them aware time. I called you to look after YOUR customer and all your did was give me the run around all the while I was trying to look after your customer. In my frustration, cause a logistics company couldn't do logistics, I delivered the package to the customer. As a person in the business of transportation and food service, I certainly have an idea offer customer service and Purolator you do not look after your customers or your responsibilities as a logistics company.

Richard Kane

I purchased a $2600.00 Acoustic guitar and it was received by the Sault sorting facility on February 16th, 2021. Today is the February 23, 2021. The driver that delivered the last parcel which was ordered from the same place as the guitar said that 15 trucks were going out last Saturday to catch up on delayed deliveries. This was a lie. I would rate a zero if I could.

Jonathan Jantzi

time sensitive ? Dont send with Puralator. They lost my first package in transition. Still has not showen up. Ordered another one and it is already a day late from estimated delivery. Its now 3:30 in the afternoon of the following day. I desperately need it and still waiting.... and now trying to call them to see where its at. been waiting in the phone for 10 min. tryed live chat on their web site but it says that there is no agent available. Hmmm.

Augusto Neri

Didn't even bother to write down the time and when I can pick my parcel since I wasn't at home, they left a notice card instead. I went on the same day at their office thinking its ready as no time was indicated and they told me to come back the next day. It doesn't take forever to write the time and day its available for pick up. WHAT A WASTE OF TIME!

sylvie richard

(Translated) I have been waiting for 3 days for a package that is supposed to be on the truck and I still don't have it (Original) Ca fait 3 jours que j'attend pour un colis qui est cense etre sur le camion et je ne l'ai toujours pas

Jean-René Hébert

(Translated) Purolator is the only delivery company in Quebec that only makes an attempt at home delivery for individuals. Then afterwards we have to pick up our package within 5 working days at the far end of the Saules district ... Arrived there, the reception desk is so small that there is hardly room for 20 people who can wait at the same time and there are always people piled up in single file waiting around tip because there are no more than two clerks who can work at the same time due to the tiny facilities ... What bad customer service! (Original) Purolator est la seule compagnie de livraison à Québec qui font seulement une tentative de livraison à domicile pour les particuliers.. Puis après ont est obligé d’aller chercher notre colis dans les 5 jours ouvrable au fin fond du cartier des Saules... Arrivé là-bas, le bureau d’accueil est tellement petit qu’il y a peine de la place pour 20 personnes qui peuvent attendre en même temps et il y a toujours des gens entassés à la queue leu-leu qui attendent sur les heures de pointe parcequ’il n’y a pas plus de deux commis qui peuvent travailler en même temps dû aux installations minuscules... Quel mauvais service à la clientèle!

Philippe Brasseur

(Translated) A lot of waiting over 15 minutes for a mail Pity (Original) Beaucoup d'attente +de 15mn pour un courrier Dommage

Jen Martin

We had a package that was supposed to be delivered today, Canada Post had no problem delivering our packages from them today to our FRONT door, but the purolator driver decided to go to our back gate which is locked and then decided to leave and mark our package as 'receiver inaccessible' instead of walking around to our FRONT door. This is not the first time we have had problems with lazy purolator drivers and I doubt it will be the last. We've had drivers not even attempt delivery and mark it as such so then we had to go to the depot to get our package and we do not have a vehicle. Very frustrated and disappointed in the poor service from purolator.

Emilie Viens

(Translated) Called twice to change an address that was mistakenly put, the first time the phone stops cutting. Second time I receive a notice that the deliveryman could not deliver because he is YET again to the wrong address that I had called to change. The next day I am told that the change was made in the morning and not the same day (?). Deliveryman finally arrives with the worst beef face whining that the address was not good by still referring to the address I called twice to be sure it would be changed. (Original) Appelé deux fois pour changer une adresse qui a été mise par erreur, première fois le téléphone arrête pas de couper. Deuxième fois je reçois une notice que le livreur n'a pas pu livrer parce qu'il est ENCORE allé à la mauvaise adresse que j'avais appelé pour changer. Le lendemain on me dit que le changement a été fait au matin et pas la journée même (?). Livreur arrive enfin avec la pire face de boeuf chialant que l'adresse était pas bonne en se référant encore à l'adresse dont j'ai appelé deux fois pour être sûre qu'elle serait changée.

Sylvie Parent

(Translated) Good location and good fast service (Original) Bien situé et bon service rapide

Dyglydy

(Translated) Quite fast (Original) Assez rapide

Kathleen Lebel

(Translated) My package left 4 times at the Trois-Rivières sorting and left 3 times for delivery and still not received. We are still waiting to see if it will come out for delivery today so be sure to receive it if it is in the back of the truck ????. (Original) Mon colis est reparti 4 fois au tri de Trois-Rivières et sorti 3 fois pour livraison et toujours pas reçu. On attend toujours de voir si il va ressortir pour une livraison aujourd’hui donc certaine de le recevoir si il est dans le fond du camion ????.

Milton Davila

It would be great, if Purolator could call you, if they can't find your buzzer. It is very inconvenient having to go to their office to pick up packages, that could have been delivered by simply calling you.

Juan ovidio Arango

(Translated) Good customer service (Original) Bon service aux clients

Matthew MacLean

Great staff. Very friendly

Dominic Lessard

(Translated) Ridiculous! each package is delivered during the hours or we are not at home and I have to pick up the parcels at 35 minutes from home each time. I buy online just to avoid having to move. (Original) Ridicule! chaque colis est livré pendant les heures ou on n'est pas à la maison et je dois aller chercher les colis a 35 minutes de chez moi a chaque fois. J'achète en ligne justement pour ne pas avoir a me déplacer.

Diane Singhroy

It's Purolator....what else would you expect