Reviews of PODS Moving & Storage (Moving Company)

Jenn O'Neil

We used PODS to move from one house to another. They were professional, on time, and we didn't need to be home for drop offs or pick up. Highly recommend!

Shea Wilson

What a great way to move!! It is priced very nicely, you fill it and they will store it for you, bring it to your new place, and pick it up!! Only thing missing is movers, but for the money this was a great way to do a move and I would use them again in the future!!

Sean Speakman

Most cost effective solution to moving and I used 3 weeks to carefully load the pod and the last week of rental to unload! Worked out perfectly!!

Kelly Ann Scott

PODS Moving & Storage made our across country move seamless.

Leah freem

Easy and affordable. Made moving convenient and done on our own time. Ended up costing less than or comparable to traditional movers but we loaded and unloaded in our own time.

Winston Pyo

Reasonable price, good attitude, and on time delivery. It was perfect for my house moving!!

Jason Sperle

JP’s Moving Services was the best thing we did during our move. Being able to rely on them to get our move completed seamlessly and without the stress was well worth every penny! The crew Travis, Jameson and Ryan were amazing!! We had so much stuff, it was a big move and they worked extremely hard, very professional and polite. Brad was quick to reply and confirm the details with me for our move. We honestly can’t thank them enough! Thank you guys so much! We highly recommend them to anyone looking to hire movers.

Stephen Goneau

Used the service to store items during our renovation. Completion date shifted by 5 months but wasn't an issue for the container. The container was clean and easy to load. Drivers were great and showed us the best way to use the container. Couldn't believe how fast we got it loaded and unloaded. No issues with damage to any of our possessions. Will definitely use again.

Wesley Ingram

I’ve been lied to consistently about the time of pickup and delivery of my POD. Reaching out to Customer service was a absolute nightmare. I’ve been hung up on before the call even starts a number of times, the hold times are ridiculous and a number of the reps I’ve spoken with were rude or unhelpful in any manner. I’ve even had reps fail to schedule my delivery date when they told me it was set. This caused weeks of delays the two times it was done! I’ve also been expecting a call from supervisors and Customer Advocacy Specialists but I’ve always been told they would get back to me within 72 hours we’ll it’s been about a month now. I’ve called, emailed and left messages just to get some sort of resolution to my case but still no one calls back at this company. Also the POD was so humid a number of the items within it were damaged or had mold on them. Does PODs care though? Absolutely not!! I can’t even get their ‘customer advocate’ to call or email me in over a month. Still waiting on that by the way! I’m not even being a Karen here. I only let my expectations be guided by what I was told by PODs reps.

Skipper Live

As I read more and more reviews I feel like my experience is not a normal one. I have relocated from the US to southern Onatrio. I am extremely frustrated to say the least. The process that I was told was going to happen when we got the quote and proceeded to move forward with is the furthest thing from what has happened. I crossed the border into Canada with my family June 1 and it is now Sep. 14th and have yet to even know when I am going to get my household goods. the last time my wife called she had the call on speaker and I heard the rep directly insult my wife over the phone, I took the phone out of my wife's hand and asked for the name of the rep and he told me a completely different name that he had told my wife. In a world that is enduring such trying times, customer service is key. I really hope this company doesn't accept this kind of behavior. I have asked for a supervisor to talk to about this on the customer line and every rep has the audacity to ask me why? I also ask for information and the only response is they will email you? How can we track a $5 sandwich on a phone but not one person can give me a straight answer on a container? this is by far the worst experience I have ever had with any company.............

Saima Nazir

They have charged me more on credit cards since i have been calling yhem. They have ur crddit card they charge u on that and when u ask to do evaluation they dont have time. Since jube and its mid august they cannot go over my profile. Plz make sure that u get in writing about all the charges of pick up and drop off before u book them as later on u cannot get anything back. The email they send u for co firmation doesnot have price details so make sire that they dont rip u off

Jannene MacNeil

Best option for us for a cross-country move (especially since we weren't sure when we'd be settled to move our stuff in the new house.. Pods is moving and storage in one!). The Podzilla delivery was a HUGE hit for all the neighbours and kids to watch.

josee pilon

(Translated) Difficult communication (Original) Communication difficile

Robin (Robin_Girl)

Very accommodating

Sarah Mathurin

I called PODS to get a quote for an interprovincial move within Canada and they quoted me about 3800$ for a 1 junior bedroom. When I inquired about the breakdown of the price given that I had called 5 other companies who had all quoted about 2000$, the agent Diego told me he had no details and that the price was competitive. After further inquiry because this was not an acceptable answer (he gave no details and simply gave a "it is what it is" answer) Diego the agent then proceeded to hang up on me. It's unfortunate that the customer service at PODS is so terrible. Customers have the right to ask question to understand the price behind a particular service. That's just basic customer experience 101. For that alone, I would not recommend. You can do better

Max Schellenberg

My mother is using pods to move her stuff from Canada to the USA and so far everything has gone over smooth and efficiently! What a fantastic company!

Jennifer Buckley

Every interaction with PODS was professional, friendly and helpful. I ver much appreciated the service.

Julius Legaspi

we have to hire moving company from pod storage because they won't deliver or allow us to pick up the pod to our home

Julian Hartman

Very disappointed with this service. For the money, and a promise you can access your stuff anytime, it's not worth it. Wasn't able to access my goods when needed. Over priced and customer service in Florida is brutal. Look elsewhere for cheaper, better alternatives. Should have trusted my gut.

Martin Cooney

This was the most amazing and easy "moving" experience I have had. Very easy. Flexible timing was great. Calling when the POD was dropped off & picked up so appreciated. The best customer service experience ever.

M STA

(Translated) (negative point) Tender price mentioned over the phone much less than in the end paid $$$ without change or extension on my part. However, the customer service is very good, both on the phone and the drivers (Original) (point négatif) Prix de soumission mentionné au téléphone beaucoup moins qu'au final payé $$$ sans changement ni prolongation de ma part. Par contre, le service à la clientèle est très bien, tant au téléphone que les chauffeurs

Kev

Easy to use, lots of info available either by phone or website. Good customer service, everything was on time for a long-distance move. Highly recommended!

Nancie Bergeron

Very good service ! Highly recommend

jenn lacey

Did not have pricing on their website- you must give them your contact information to obtain pricing. Then they bug you!!!

Philippe Caissy

Poor customer service

Rod Hamilton

It was cold our and I never got out of the truck

kelvin campbell

Horrible horrible to navigate their booking process! Customer care phone process is absolutely painful and be prepared to stay on hold for between 15 -30 minutes to talk to someone in the US When you finally get to talk to someone be ready for 20 minutes of pain staking questions Then get get ready to be surveyed. I literally had to take a nap after dealing with these guys Absolutely draining!! The thought of calling them makes me cringe I’d rather be held down and kicked in the oysters than have to deal with this Brutal!!

FERRY TROUTSKY

The pod was delivered on time, when promised, the driver wasn't very accommodating, especially when I requested the pod to be placed somewhere else, but overall, convenient and affordable.

Ed Anderson

The worst online booking system ever, and the call centre was a joke. I was on hold for an hour, and gave up, hoping, PRAYING, a container would arrive the next day. The local delivery driver saved the situation, thanks Todd! Unfortunately the nightmare didn't end there. They have continued to bill my credit card every week since the move.

Stephen Doucette

Easy to deal with company that dropped off and picked up the POD exactly when they said they were going to. Very competitive rates and quality product. Will definitely recommend them!

Ray Gauff

The cost is as hi as a fresh fired NASA rocket..

Suzanne Winters

PODS in Calgary were great (as well as dealing with PODS in FL). I moved from Calgary to San Diego and this was by far the best way to go.

Rick Cook

Rented POD online and also spoke with an excellent Associate. He was friendly, efficient and assisted me in making the transaction.

Rhonda Dupuis

Great options for moving and storage. Ask for Kevin

Sundi Clark

I've always wondered about PODS, but never needed them until recently. I was moving from a house with a large double garage to a house with a small single garage. We packed the garage into the POD and had it moved to the new house. We took our time setting up and organizing the garage so everything would fit and be easy to find. I'm a real estate agent and I've already recommended PODS to my clients! It's important to me to only recommend TOP-QUALITY services as the recommendation reflects directly on me. I'm thrilled to have PODS as a service I can confidently recommend to my clients.

Jean Francois Sabourin

Good service

Kelly Ann Scott

PODS Moving & Storage made our across country move seamless.

Victoria Harvey

Convenient and so helpful for us in our move!

Budd Renaud

I had initially filled out a request for a quote online and was provided a cost. The information I provided did not change between requesting the quote and confirming the order, however the cost almost doubled once I was sent the order confirmation immediately after providing my credit card information. When I called the corporate customer account number, I was asked to answer security questions which at no point did I ever set up. I was also asked for my 4 digit PIN number which I also never defined and was set to '1234' which is ridiculous. The customer service rep I spoke to insisted that I had set the security questions and PIN number and refused to believe that I hadn't. I will never attempt to do business with PODS again.

Just JaredVA

[My Mother's Pod and not mine. Don't use this company unless you want to be scammed] Came to pick up the pod early in the morning Thursday 2 December 2021. Pod wasn't unloaded yet but was by the afternoon. Company refused to come back until Monday. Saw that there was snow and the driver just drove by without any attempt to contact the occupant. It took 2 minutes to clear since it was soft slush. Now they refuse to come back until Thursday again. Laziest incompetent business I've ever seen. People should be ashamed to even work there. Personally since it's my lease and they don't have an agreement with me I want to call the cops and have them fined for trespassing because the Pod is blocking my car in. Won't do that yet —due to my mother asking me not to— but if it's not gone Thursday I'm calling the city for Trespassing. After that I'm taking my grinder, boltcutters, and crowbar to the Pod and taking it apart. ***Then even their laziest driver will be able to pick it up and take it away.*** In my opinion this company scammed my senior mother and took advantage of her to steal money from her. If it isn't gone by Thursday and they don't refund her the month there will be consequences.

Erin Duheme

Everyone I dealt with over the 3 months that I used PODS for storage was extremely helpful and pleasant. I would recommend PODS

Brian B

On time delivery, very fairly priced and the perfect size for our needs

Amy LeBlanc

They took so much stress out of my move! The PODS unit was delivered and picked up at both houses even when I wasn't there which was so convenient. The local office was very responsive when I had to change pickup and delivery dates due to house closing delays and a major hurricane in between! I would absolutely recommend PODS to anyone needing to move! So easy!

Tina Powell

Too expensive

Bladed Emissary

I was charged an extra month of storage fee (for their storage in their facility) AFTER my pod was delivered and after they took the delivery fee while it was sitting in my driveway, already emptied and scheduled for pick up.

Rachel Russell

Pods and specifically the Baton Rouge location went above and beyond for me. I cannot day enough nice things. From the ladies in the office (Nancy and Teresa), to the driver (Ryan) dropping off to my house, then picking up from my house and another driver delivering to my new house and picking up from there. They were all nice, helpful and professional. I even had good encounters with the assistance from the 800 number which in my experience is rare. This service fit my needs exactly and surpassed my expectations. I send many thanks to all.

Edgar Caceres

(Translated) Really great concept, politeness of the employees and impeccable service I recommend as an alternative for a hassle-free move! (Original) Vraiment super concept, politesse des employés et service impeccable je recommande comme alternative pour déménagement sans tracas!

Saif Ali

Awesome customer service, quick and easy to deal with even if you just need few info

Stacey Vernon

Easy process, great customer service and great experience. I moved 2hr45mins away. Between Scugog and Niagara in Ontario. No storage use , my pod went from one house to the other. Everything went on schedule. I recommend this service. Traditional movers quoted double the price, albeit they do help you move the stuff. With pod you move you or you hire help, enlist friends and go at your own pace...spring for the padlock too. Cheers!

Anita Walters

I was very satisfied with the quick and polite staff and the responses to requests for changes. All went smoothly and efficiently.

Julie VanDenbark

Horrible customer service! I was transferred back into the customer service holding queue while I was talking. The second representative refused to transfer me to a supervisor and continued talking over me as I continued to say "May I speak to a supervisor or manager, please." The rep continued to talk over me stating she needed to help me...when I didn't stop requesting a manager she placed me on hold. The customer service supervisor I was finally connected with completely contradicted the terms of my contract I confirmed with representatives on two separate occasions. Don't let PODS steal from you. Go elsewhere!

Kelly Fournel

Their My Account portal would only serve 404 Error messages and the one instance when it did work, I was not able to easily alter my delivery details without calling into the call centre. Nice people poor online user experience.

Steven Vande Vyvere

I have used PODS for a number of years in my work with Shakespeare in the Ruins. We run performances during the month of June, and being presented in a Provincial Park, we need a secure space to store all of the equipment, set pieces and props for the shows. Dealing with the team at PODS has always proven to be positive experience. They have been prompt responding to inquiries, and have helped me to navigate the corporate website to find the information I need. When the units arrive on-site, I confirm the placement of the PODS, and the driver takes care of the rest. They always arrive clean and in good condition.

Alona Gal

Great

Raymond Young

This is a company that has no right to deal with the public and should be shut down. They did not pick it up on moving day, so I had to unload it and move all the pre packed stuff on a farm trailer. Furthermore my bank called them to dispute the charges. Get this…. they had agreed to refund my money while on the phone with my bank. Not only did they not... they then added another payment on my credit card for picking up the pod I never used!!!!!

Erica Ablak

So easy to book and such a reasonable price! The days we needed were available (booked dates 2 weeks out) and our pod was dropped off, moved, and picked up on time and within our estimated time frame. Our mover called when he was on his way each time. Great experience and would use them again if we move again!

Jennifer Lupachow

Simple, smooth process. Really took a big chunk of stress out of my renovation. Having to move out for a 3 month window, PODS made it so simple to pack up and have the entire contents of our home stored for this time. Everything came back in one piece and how we packed it. Would highly recommend the PODS experience for any kind of storage needs.

Trevon Lawrence

PODS was on time with delivery and pickup!! Very professional

Bruce Kelly

Did not like the way they kept debiting my credit card in their own manner without appeared to be no explanation and or reason. It is a terrible way to do business.

Robert Snow

Used a 16" POD to store my garage contents while it was being renovated. Customer service is top notch. I would highly recommend to anyone needing storage while doing home renovations. I will be calling PODS again when we renovate other areas of the house.

Mike Rosenfeld

Pods would not deliver the container to my house. Had I known that fact I would’ve used a different company. I had to rent a Uhaul van to complete the job the Pods couldn’t! Some of the associates were not helpful causing delay I final delivery. Next time I’ll use Uhaul. For the price I’ve paid I’m very disappointed.

Kim Bartnik (The Maids of Concord NC)

The experience to get a POD moved two blocks and then moved off my property has been a nightmare. I wish that I could say really nice things about my experience, because I love the concept. Here's a chronicle of what happened. 1/2015 - Load POD AND have it moved to a place behind my business for storage. Have paid $184/month between January and November to have the ability to store my stuff behind my office while my house was on the market. That's over $1800 for ten months. 11/3 - Called to have a move scheduled for my POD going two blocks. I was planning to have an estate sale on 11/7. Asked for 11/4 early arrival since my movers were scheduled for 11/5 at 10 am. Agent said he could not guarantee early arrival, however he would call the local provider and call me back within one hour. He never called back. 11/5- No move happened. I called at the end of the day when I realized the move didn't happen. The person who answered my call said that she 'understands' that I had wanted the POD moved, however there was no room available on the schedule and the best she could do was Saturday, which was not going to work for an estate sale. I asked for a supervisor. She transferred me to another agent who was not a supervisor and didn't tell him any information, I explained my situation again. I asked for a supervisor. He transferred me to one. 11/5 - Supervisor talked to the local center and guaranteed arrival and move on 11/6 between 8 and 10 am. She informed me that someone would have to review the call and let me know if I was liable for the 'rush' fee, I would have to pay it. If I was not, the call center would have to pay it, I knew that I was not liable, however being on the hook for the 'rush' fee just in case they didn't agree was a bit offputting. I then had to reschedule my movers to come later in the day. They were scheduled at 8:00 am, but they went to another job instead, which means they would arrive around 11. 11/6 - Call Resolution Team agent called to let me know he had reviewed the call and that the fault for not having had the POD moved was the agent, not mine and he would not charge me the 'rush' fee to have it moved Friday morning early. He apologized for the inconvenience and said that he would call back on Monday 11/9. Meanwhile the driver called early in the morning saying that the earliest they would arrive would be between 11-11:30, not by 10 which was guaranteed to me the evening before by the supervisor. 11/6 10:30 - Driver shows up not at the guaranteed time between 8 and 10, but 10:30. Movers show up at 1 because they had to reschedule their move time when the driver told me he would not be there until 11:00 or 11:30 at the earliest. 11/9 - CRT agent had not called back by 1:30, so I call back to the call center to schedule the final removal and speak to the CRT Agent. The agent that answered reads the notes and give me a name and number of someone to field my call. I call that number and the person says, No, not sure why they gave you this number. You need to talk to someone in the CRT. I call back to the call center and a different agent asks me to hold on while she emails the CRT agent to see if he will take my call. While we're scheduling the move, she gets a response from the CRT agent that he will take my call. He says that he will take care of the 'rush' fee and the move, however anything beyond that would require documentation. For example, my invoice from my movers that they charged me. Bottom line, they did not charge me for the reschedule. Over the last week, I have spoken to 6 people representing PODS. Three reps, one supervisor, one person in the local PODs center, one person in the Call Resolution Team. I have spent over two hours trying to ensure that the POD was moved in time for an estate sale. I called 48 hours before the requested move and it did not happen. My estate sale did not happen. My movers had to adjust their schedule three times to accommodate PODS.

Krystal Ipapo

I liked that you can edit your pick up time and date through your own account. Also the emails and texts reminding that that pod will be coming. Lastly, it was nice to actually hear a real persons voice when the driver of the pod has arrived to let us know he is there. Timing was very accurate and did not take long at all to drop off and pick up the pod. The pod, was very clean, very easy to use and not too heavy to lift up and down the door. The customer service rep who helped me the first time was very knowledgeable, patient, and very friendly. Went over and beyond especially when I asked about the permits for the street, as she said she would take care of it for us, also when I called the second time just to confirm that all my changes I made on my profile actually changed the lady was very respectful, patient and upbeat. Top notch service on all ends, definitely told about 12 people at work to get a pod instead of a uhaul.

Martin Nabi

My family and I used Pods for our 4 bed house move during the covid shutdown - we used them for storage & moving over the course of a month. The entire experience from start to finish was easy, professional and just overall flawless. Using this company made our move a lot less stressful and smooth. Customer service, timing, pick up, drop off, storage, billing, .. it was all excellent! Highly recommend..

Griffin Polis

When we asked for our pod to be moved onto our property, they moved it all the way to Carp (20 minutes away). They did this all without letting us know until we asked.

edanstagg

Roaches in the pod got all into our stuff.

Securlink Administration

Your on line service is amazing, I scheduled the delivery and pickup all from your website, and it was flawless. The guys that delivered the pod were friendly and patient, I wanted to get the pod as close to my retaining wall as possible, they tried the best they could, they didn’t just show up, drop the pod and run. I will highly recommend your company. Stephen

Francine Withnall

We used the Pod for a short term storage solution while having the carpets replaced in our office. It was so easy to schedule. The driver called when he was on his way for drop off and for pick up. Very professional.

Jason Howardson

Unless you have money to throw around cheaper to find a moving company

PTXBluejay

Great option for when you have to stage your home for sale. Service was good, drivers were A1, and having the pod was incredibly convenient. My only "negative" is don't be surprised - it's pricey. Not that it's not worth it, but it's pricey.

David de Lange

We have been totally impressed by PODS. They were always on time, they delivered great value, and every person at PODS that we connected with through our move was sensational. The best advice we got was to hire someone to pack the PODS, and we used the company they recommended. We moved an entire house of stuff across Canada, so not a small endeavor to say the least. There is no way we could have packed the PODS the way the pros did it and this saved us an entire POD. Having access to the PODS while in storage has been amazing. We are building a new home so are not ready to move everything to our final destination. The people at the storage center in Dartmouth are so incredibly helpful. The entire experience has been great. If I had to do it again, I would not hesitate to use PODS.

J.D.K. Jack

Very helpful phone support staff. Predictable competitive pricing (CAA/AAA discounts). Prompt delivery and pickups. Courteous drivers. Indoor climate controlled storage for the pods was decision criteria.

Diego Tangarife

Put this company at the bottom of your moving list. They got the job done so there's that, but there were problems all along the way and the support staff, while amiable enough, are not equipped to solve any problems that the company itself creates. Upon delivery of the PODs at the beginning, the driver delivered both in my driveway blocking off my car even though there were instructions to put one of the PODs in the street in front of the house. I was without transportation for the week that the PODs were there. There was no resolution. I called and reported it and no one did anything. It was just my problem to deal with. The day the Pods were to get to their destination, the delivery driver informs me that he wouldn't be able to deliver both Pods because the driveway wasn't big enough and they're not allowed to leave a Pod in the street in this neighborhood. I asked that he just switch the Pods out since he was delivering them separately anyway because we could have the first Pod emptied by the time he got back. Apparently, this, too, was impossible. We had the second Pod delivered about a week later, after our friends that were there to help us move in had already gone back to another state. So we had to pay for movers to get the second Pod emptied. I called the customer service number and was told that they'd put in a complaint and a request for a partial refund. I never heard back about it at all. Save yourself the hassle and go with any other company.

Andrea Leyenhorst

So helpful, efficient and fairly priced

Marc-André Delorme

(Translated) Outstanding service! (Original) Service hors pairs!

Kara Swidnicki

After a little misunderstanding with my bill and a few phone calls and emails the team at PODS fixed the problem and corrected the error and reimbursed me the money owed that was paid twice! I was so happy because I had already had the best experience with them and didn't want it to end on a bad note. Thank you PODS for keeping your word and accepting my honesty!

Justin Dueck

Convenient and easy way to move and store our belongings, while transitioning between homes.

zach lowe

Brilliant business concept

Cameron Paul

Very smooth going process

Winnipeg Relay for Life

We're loving using PODS for our Canadian Cancer Society Relay For Life event in Winnipeg. The PODS container makes the transportation and storage of our event supplies so much easier! We know exactly when the supplies will be picked up and delivered to the event, and can rest assured that they will be stored safely while they are are. It's one less thing that our hard working volunteers need to worry about when they're busy organizing a big event like Relay For Life!!

Enrique Robert

excellent service and friendly staff

Clay Hobson

Smooth and professional!

Andria Novoski

Affordable and durable storage containers. For anyone looking for containers for storage for their move or home reno, I would highly recommends PODS. Their customer service are exceptional too

Jessica Stehr

Super easy to book and manage your online dashboard. You can book multiple Pods in the same order as well! I love how easy the process was.

Miral Patel

Billing has been a nightmare. Constantly billed the wrong amounts. Had these issues rectified after hours on the phone only to be billed again after I no longer have a container with them. Our move was cross border which may have made things complicated, but not worth the hassle or time I've wasted trying to deal with it all.

Crystal Robinson

Hired them for a move and they did an incredible job. Moved my entire home in one trip and no issues or damage on any of the times. Their prices were well below quotes provided by a number of other companies. The movers Ryan and Travis were all-stars and extremely enjoyable to work with.

Frederick Jamieson

Website to get a quote does not work

Dave Spence

Great service and easy to get it done.

Donald Leslie

An all together great experience. With so many moving parts, delivery, pickup, travel, delivery, condition of contents and final pickup, I expected some hickups, but there was none! So for me , Pods was a good choice.

Andrea Collis

We decided to do a basement reno, but didn't want to live in the clutter of moving everything to the main floor, or moving everything back and forth around the basement. This was the ideal solution. One call and a POD was dropped on our driveway and we simply kept it until the reno was done. This worked great - wouldn't hesitate to recommend!

Rick Clynes

There is only one word to describe the service of PODS in Calgary, which is absolutely --> outstanding. The manager of the operation, Kevin, is an individual who is dedicated like nobody else to go out of his way for his customers. I have been using PODS services in Calgary for many years now, so this review is from someone who really can testify, better than most reviews, about this excellence in every aspect of the operation. If there were 10 stars I'd put all 10 of them to make this point clear (there are only 5!).

Benjamin Jeevanathan

Had to move during the Covid shutdown so Pods offered a great solution while keeping social distant. Overall from booking over the phone to making changes online like changing delivery dates / orientation of pod was a breeze. The unique delivery system helped as we were moving from a house on a small street so there wasn't a lot of clearance. Would definitely use the services again!

Duli Chand Poddar

On time, professional. They know what they do.... I am happy to hire them as my storage facilitator.

Brian O Connor (BrianO)

On time and zero contact. Great service. Drop-off in one day, pickup.. One. Day after Calling. Amazing. Thanks.

Fernando Pereira

Great way to start your move

Daniel Lamarre

The whole process was easy and straight forward using the web site. The storage unit was delivered when expected and picked up as per the request. I did run into a bit of an issue with one payment but after sending an email I got an almost immediate response from a customer service representative who quickly resolved the issue. Thanks for everything, would use the service anytime again.

Wayne Johnston

Pods delivery at the end was a total rip off!!!, they charge you extra even when you have a contracted price dont believe it they will soak you for more cause they know they have your stuff and you want it so they give you a song and dance saying they cant get it to where you are and even asked us to arrange a moving company to meet them and pick up our stuff from them, we refused and low and behold it was suddenly possible to deliver BUT for a price that was so over the top it was truly robbery, my advice don't use pods they will gouge you!!!!

Xin Sun

(Translated) We moved from Halifax to Calgary. The delivery time of Pods in Calgary is very accurate and professional. (Original) 我们从哈利法克斯搬家到卡尔加里，卡尔加里的Pods送货时间很准也很专业，好评

Bruce Calder

WARNING STAY AWAY FROM PODS!! I am a senior citizen with a very bad experience with this company and I am writing this to warn people about dealing with the PODS Moving and Storage company. They have extremely poor customer relations, flawed software and borderline illegal billing practices. There are other competitors out there and I encourage people to avoid PODS and find an alternative. There are many other horror stories listed on BBB.org. Read them and stay away. They have a 1/5 star rating at BBB. That speaks volumes. For a company that claims to be international, their systems and practices are very flawed and customer relations is poor at best. I received several quotes from this company which seemed ok to me but the devil is in the fine print as they say. After accepting a quote from them they delivered two PODS to my home in NC. I loaded them and had them picked up a few days later. Their policy is that if you are moving from the US to Canada you must precede the PODS into the country so I rushed to get into Canada as quickly as possible. I was driving so it took a few days. At this point I have not heard anything from PODS other than to give them the Customs paperwork. Once I was in Canada and under Covid quarantine they decided then that there was a problem with the quote and it was going to cost roughly $6000 extra!!! Unbelievable. They had me over a barrel because literally my entire household was in their hands and there was NOTHING I could do about it. After finally receiving the PODS and removing my belongings I arranged for pickup. Then, a few weeks later I start seeing charges appear on my cc from PODS. Some were debits and some were credits. I didn't authorize any of these but I found out later that they were charging me for a month's rent on two PODS that were sitting in their own lot. Amazing. Looking at my cc it looks like a child was in charge of the billing because it made no sense and invoices changed almost daily in my account. They seemed to be billing me and crediting me random amounts which they NEVER communicated to me. It's just not right to take liberties with someone's cc, especially senior citizens living on pension incomes. There are better companies out there that can do a much better job. I would caution anyone against using PODS.

Tony Martone

Pods showed up when they said they would. The unit was clean and he placed it exactly where i wanted it so it was able to load easily. I would recommend Glenn Miner and crew as they were very professional.

Michael Gill

When we moved in the spring, we rented a #PODS to store our belongings. The delivery of the POD, the packing, and the pickup went well. Since then, it has been a nightmare. I tried to make the monthly payment on July 22. I had to change the payment method and kept getting an error message. I contacted PODS through the chat and was told I had to call in and speak with someone. When I called, it was a 30+-minute wait, and I was given the option to have them call me back by holding my place in line. I choose this option. When they called, I answered, but no one responded, and they hung up on me. I then sent an email and was told that something was wrong with my card or that the bank was at fault. After contacting my bank, it was determined that there was nothing wrong with the card or their system. After exchanging emails for a week, customer service admitted there was a problem in their online system, and customers could not add new payment methods. So the problem was with them and not what they initially blamed. The last correspondence received from customer service was on August 8, asking me for a time for them to call and get the new payment method. I responded with a specific time. It has been about a week. I never received a call from them, nor have I heard anything from them. After dealing with this for over three weeks, I called them and was on hold for over 45 minutes. I explained my situation to the person and was told I had to talk to billing and was placed on hold again. After being on hold for over an hour, I talked to someone who told me she could not process my payment. She had tried three other customers and all failed. She could not even process a credit to the account. I did manage to get the POD scheduled for delivery. It was amazing that after the POD was scheduled for delivery, they were suddenly able to process a payment. Everything about this company is horrible, not user-friendly, and has no customer service. Use them at your own risk. You have been warned! You are free to do as you please. However, I am warning you that the customer service and ability to contact them are horrible. I will never use this service again, and you should consider the same. #horribleservice #neveragain #PODS #PODSfail #pods

Clint Kehler

We got a pod when we decided to sell our home in order to de-clutter the house. They dropped it off right on time, picked it up when I wanted and delivered it to the new house. Even asked which side of the driveway I wanted it on and how far from the garage door. I would recommend them to anyone.

Marc-André Delorme

(Translated) Outstanding service! (Original) Service hors pairs!

Jason Smith

After my first positive use of their services I utilized their services again for storage and moving. I was renting a POD for a period of about 3 years and a year before I finished with their services I had my POD moved from one City to another. I was advised both when I started using their services and at the time I was arranging the moving that my month to month rental would remain the same but I would be responsible for the costs associated with the moving of the pod (perfectly reasonable and reasonably priced). However when they moved the POD, besides the transportation costs they increased my month to month rental by $68CAD. When brought up and discussed they did a review and determined that yes they made a mistake and would reimburse me the overages I had paid. This took 4 months of constant calling for them to reach this. In late Oct 2020 they paid a reimbursement up to Sept 2020. During this time I had another payment taken for Oct at the wrong billing price and when talking to them (this took another month and a half) they stated that they would not adjust the billing but rather every 6 months until the end of my contract, they would revisit this and reimburse the over-payments. In March 2021 (the 6th month payment) I reached out for the purposes of settling out this. I heard nothing for 6 weeks and after several messages I finally received a response saying they were working on it. April 29 my pod was emptied and they had still not resolved this. Mid May 2021 I received a message in which they indicated that they calculated a reimbursement from Nov to April missing the over payment in October. I pointed this out and have not heard from them regarding this for 2 weeks now. We are in June of 2021 and I have still not heard anything nor have they resolved this. They take multiple months to resolve issues and do not respond to you even to let you know they are working on anything even after multiple messages. This is a real shame as my first use of their services from 2013-2016 was a very positive experience and now there is an extreme lack of customer service. They also are no longer competitive to local like service providers for the same if not bigger containers.

gorebgap

Terrible customer service over the phone... she seemed more confused than anything and I had to re-explain everything I wanted to book for twice. *** WATCH OUT!!! *** They will quote you one thing on the phone, then won't tell you the actual billing and will try to put it through your credit card on autopay so that you never know what the actual bill will be. After going into my account they made on their site, I finally found a link to what the bill would be and it was double. They wanted to charge me a whole months storage because I was using 3 extra days over the month I needed. WOW! Nice try guys.Obviously cancelled the whole thing and found a better moving company.

Kayla D. (Kaykay)

I couldn't believe it, one of their truck drivers nearly took me off the road , and was driving like a complete airhead! When I called to give the truck plate an ID numbers off the truck , I tried for hours and got no answer. Tried leaving a message an still a week have gotten no one

Matt Fagundes

Sent an email for a quote, got a follow up email two days later and never saw the quote. Replied to the email asking where my quote was and never heard of them. Probably too busy they don't need more customers?

Diane Caron

The containers are safe and practical for storage. The system used to bring and pick up the containers is very interesting and safe BUT NEGATIVE POINTS : 1) the material, specially plastic containers and wrapped items (with cello) in the containers came back with soot. 2) They continue to charge on my credit card (double charge) the last payment but corrected the situation when I have called them SO MAKE SURE YOU VERIFY ALL PAYMENTS CHARGED TO YOUR ACCOUNT 3) THEY HAVE DAMAGED our front entrance pavement (asphalt) when they pick up the last container and despite the numerous phone calls, pictures sent, PODS’s inspector who came to verify and demand letter no action was intended. We are waiting since more than 2 months.

Randy Parker

In my opinion they are too expensive and that is primarily because they wanted to charge $1,200 to put the pod in my driveway. Their pricing system is flawed in my opinion

Renaud Parent

(Translated) Not available inter-regional ... it's ugly ... (Original) Pas disponible inter-regionale...c'est moche...

Da Cue

Little pricey, but worth it.

Lesley E

Used to use PODS each time I moved or stored items due to consistently good customer service. Since Covid, their level of responsiveness is a zero. Moved my business to another company mid-move. Unloaded my POD directly into MI-BOX who actually has customer service available. So disappointing for such a large company.

Mathew King

This company is a joke. Refusal to pick pod up because of conditions that are 100% out of our control, a city issue. Which resulted in extra cost to rent a U-HAUL and move everything out of the POD and into it to complete our move. Absolute refusal from the company to do anything helpful.

Ian S

My PODS experience has been quite positive so far. The booking agent on the phone was knowledgeable and easy to deal with. The scheduled delivery time was accurate and the driver (Lana) was pleasant and also very easy to deal with. Pickup was punctual and hassle free. I expect that the delivery of my POD in a months time to the new location will go just as smoothly. I have used this company a couple of times now and would definitely recommend them.

Jeff Vermaas

Great versatility

Erica Lynn Riddell

Really happy with our experience with PODS!

Willie Satanek

Awesome service. Very friendly and helpful team. ????????

Retro RX

PODs made our home renovation possible. Easy to order, select delivery and pick up!

Sandro N

Great customer service, long phone waiting.

Philippe Thibault

We had a really great experience using PODS, I would highly recommend it. Everyone we dealt with were really nice and helpful.

Wanda McFarland

I’ve had this POD for over three years and I’m ready to have it picked up and it’s only a week into the billing cycle. I was told by one agent if I schedule a pickup before the middle of the billing cycle my bill would be prorated, but then another agent told me I had to pay for the whole month regardless. So I paid for the whole month but was then told I had to pay an additional $75.00 for the pickup or they won’t pick it up. They need to come get this POD out of my yard!

malialou

Great way to get my belongings across country

Cathy Andrassy

They don't service my area. I live in Lanark.

Josie Caro

The staff there were super friendly and helpful.

Kristan Morin

The two guys were so fast and very nice. They handled our belongings carefully and put them exactly where it needed to be. Very reasonably priced. Highly recommended!

Junaid Syed

Put our container in very poor way, despite of charging extra for orientation change. Very non professional staff.

Stephen Childs

Great experience. We got the pickup and dropoff days we wanted. PODs people were really helpful when we talked to them. The drivers were really skilled and dropping off and picking up the pods and were able to do it contactless. Overall a very smooth move. Highly recommended. Plus, you just have to see PodZilla in action. Overall, a very smooth move.

ken smith

Awful. Delivery was late, pickup was later. Customer service is worse. Will NEVER use them again.

Rajeeshun Arudchelvam

Initial delivery, following the delivery and pickup schedule, re-delivery are excellent. The drivers are friendly. PODs really helped my moving with low cost compare to other services. The reason why I did not give 5 stars is, their invoice system need improvement. There should be a reminder or prior notice, before taking the money from the card (while container is at their place) with explanation. Also, PODs charged me $500+ mistakenly and then credited the amount after realizing. However, I had to wait 14 days to get the credited refund to my credit card and I had to call them twice to get the money back.

Golden WadatMedia

Great service provided by the guys at pods especially Glenn. If you do run into any issues I would suggest going down to the office and talk to Glenn in person. Wouldnt recommend that you call customer service. I would rate people at the customer service number, 2 out of 5. Very poor service over the phone.

String

1 month after our pod was picked up, this crooked company is continuing to take payments off my credit card and now they won't send me an invoice or a receipt of any kind, i have now had leah from pods tell me it an auto payment and i would not be getting my money back there is definitely something illegal going on here and i wont rest untill i have got some answers

Jeff Beddome

THE WORST EXPERIENCE EVER!!!! Hands down the most dysfunctional organization to try and work with during the already daunting task of moving. Nothing can actually be dealt with directly at the office...everything is facilitated through Florida including the admitted archaic accounting programming that is used. If you have any desire for a smooth hassle free move do yourself a favour and AVOID PODS at ALL COSTS!!! PODS has proven to me that no matter how clear you make the directions, how much you communicate with them they will do absolutely everything they can to do the exact opposite and then say its your fault. GRRRR!!!!!!

Mark Harper

Pods were amazing I was in a pickle either Uhaul since I could not rent a truck fir more than 12 hours and I needed one fir 5 days so I called pods and they brought the pod left it for me to pack then picked them up stored them for the 5 days then brought them to my new home fir me to unpack then the day scheduled to take them away 2 trucks showed up and took them away it was just perfection for me only wish there were there to help me pack and unpack but no I had to do it all by myself. Oh well.

Wonda Anderson

Everything was simple and went very smoothly

Walid Hamadeh

5 Stars Plus, Nothing but the best service. I can understand and appreciate that these guys are pretty busy since they are the only PODS in town. I have called them and left messages on numerous occasions and have responded to my request promptly. Kevin is my contact and have helped me and called me back within 30 min to look after my requests. AMAZING PEEPS, AMAZING SERVICE!!! HIGHLY RECOMMENDED!!!!

Todd Eustace

The POD was picked up and dropped off on time with lots of follow-up and notifications of pending arrival. The drivers were super nice guys and went out of their way not to damage any trees/grass/etc while maneuvering the pod. Overall a fantastic experience with the only issue being that there was a leak in the pod by one of the support beams which caused one couch to suck up a lot of water (from rain falls during the month the pod sat in the laneway). I could have helped avoid the problem myself if I had plastic on everything of value. After reporting it though, the driver assured me the pod would be taken out of service until it was properly water-proofed again. Bottom line: I would use PODS again in a heart beat for my moving needs.

greg hofer

Every single time I have had to change something or ask a question or have a date changed they have been so accommodating and absolutely fantastic to deal with I can't recommend them highly enough words are not enough even the even the drivers who drop off the pods are extremely experienced and are very professional and courteous my experience has been above-average and again I can't speak highly enough about every aspect of this company great job everyone keep up the great work and you will be in business for many many years

Scott Long

Pods is an excellent choice for short term on-site storage.

Amanda Herman

We used PODS to move across the country and they were amazing! Our final load was delivered this morning by Jason from Dartmouth who was very attentive and careful navigating the POD on our bumpy driveway. All of the staff we have interacted with on our journey have been super. We have used movers in the past...never again!

Viktor Karklins

Absolutely terrible experience with PODS. They got everything from my phone number to the pickup date wrong when I set it up originally. Customer service claims there’s nothing they can do to help, will be charging me hundreds of dollars more and making me wait an extra month to get my belongings. Unless you are a big corporation they don’t care, stay far away from PODS. Also be prepared to wait for hours on the phone to reach customer service, I think four hours was my longest wait time, only to be told they can’t do anything for you. You’re better off having a big bonfire with all of your belongings than shipping with PODS, cheaper and more enjoyable.

Brian Gouthro

Helped a friend empty a pod!

John M.

They require tooooo much info to get a price on a pod rental.

Marie-Christine Bouchard

Très mauvais service client, difficulté à communiquer avec un supérieur, service plutôt anglophone très difficile de parler avec quelqu’un qui parle français. Livraison du pods non livré la journée prévue et aucun appel pour nous faire part de la situation, délai très long pour remettre la livraison , incapable de parler avec un supérieur. Je vous déconseille cette compagnie.

John B

Top-notch service here. Container arrived, was moved and picked up on-time. The driver (Paul) was also very accommodating, professional and got the job done nicely. Dealing with corporate was also very good in my experience. But honestly, I wouldn't hire PODS to move in the future only because I swear not to move myself again!

Bethany Johnson

What a nightmare! I had my first POD experience in 2019- it was a good experience overall. We were not pressured with any deadlines so all was smooth sailing. I decided to use them again instead of renting a storage unit. What a terrible decision that was. Delivery to my home went great. When I found out my closing date I scheduled to have it moved. In the request I let them know what time my movers would be there since you cannot select your service window time. This was completely disregarded. Service window wasn't given to me until the evening before closing day. Of course I ended up being the first pick up for that window and refused pickup. I called back to have it rescheduled and they said it would be 3 days. Mind you I was closing on my house that day- after that I no longer have possession of the property. Technically speaking, the new owners did not have to let them on the property. After about an hour of back and forth they finally agreed to pick up the next morning. A month and a half later I needed it delivered to my apartment. My apartment would only allow me to have it on the property for 24hrs. I tentatively had my movers scheduled for 1pm and made serval phone calls to POD letting them know the situation and that I needed to have the accommodated. They put in notes but would not contact the local facility to let them know directly. I call back the day before and they tell me it looks like my time will be set between 8-12. The evening before I get the text they moved it to 12:45-3:45. Again, I call letting them know the situation the agents solution was to schedule the movers for the next day. Great- what's my window for pick up since I cannot exceed the 24 hrs. "Oh we won't be able to tell you that". So I reschedule my movers for 3:30. At 2:30 I called PODs for an update- there was none and again they refused to reach out to the local facility. At 3:25 I get a phone call from the driver stating he was just leaving to deliver and he would be at least an hour and 10 minutes. My POD was delivered over an hour late. I again had to put my movers on hold. My movers did not respond immediately so that this point I did not know if I would even have movers lined up anymore. I call customer service back and the agent files a claim of loss. She says someone would be reaching out- spoiler alert, it never happened. She puts in a request for the POD to be the last pick up of the next day just incase I had to reschedule movers for the next day. That evening I get a text- ESTIMATED TIME 9:30-12:30! REALLY?? They were there at 10am to pick it up. Best advice I can give, if you are even possibly working with a tight schedule- don't do it! Save yourself some cost and drama and just rent a storage unit. Speaking of cost, they've gone up $20 for delivery fee and $70 on POD rental cost from October 2019 to July 2021. Difficult to work with and certainly not worth the cost!

Darren

Perfect execution of service to meet a short term need. Will use again!

Stacey Toste

My friends moved from out of province and used this company to move and store their belongings until they gained possession of their new home. What was supposed to be an exciting time for them and their children has now turned into a living nightmare. Not only have they been waiting weeks to get their possessions, they aren't being told when they will receive them. They continue to receive the run around from this company and when asked if they could gain access to their pod to obtain some of their belongings, the company outright refused!!! I will never use this company and I will make sure to let all of my family and friends know about their horrendous services.

Michelle Young

Ryan, Devon and Cliff were a dream team for getting all our stuff safely and efficiently moved. Ryan fit it all into their largest truck like a Tetris champ! We did need an additional run from Edmonton and Beaumont for our lawn furniture, but were only charged for the drive to our location and back from our new location, not for the extra trip. Extremely reasonably priced for sure! I was impressed with my initial conversation with Brad (and with all other conversations) finding them to be honest, sincere, professional, and friendly. They looked after our belongings like they were their own. Professional crew that have chosen this as their career, and it shows! It was great to hear the crew comment, "No problem", when I had to change where I thought a box needed to be! Everything arrived in the same condition in which it left.The crew had a professional and positive demeanor. If we ever move again, they'll get our repeat business!

JFF EVA

Very efficient when scheduling and booking drop off and pick up days very friendly customer service on the phone, as well as website is very easy to maneuver

Will Cleary

Great staff ,on time and a hassle free experience in all of there part of the move storing and reshiping of my belongings to new home over a month and 2 weeks.I would use them again.no complaints. Met the needs for the type of move required. Thanks again

Robin Freeman

No security/orange tag when unloading. No staff on site. Significant damage to property. Mice/rats got in and chewed my belongings. Did not receive a telephone call from the supervisor when I called with concerns.

Wayne Twiss

Extremely professional and helpful from start to finish. We had many delays due to construction issues and PODS were there to help us reschedule and get our PODS to us timely and with no hassles.

Mike Wiltschek

Very good service and staff. Thank you

Jennifer Buckley

Every interaction with PODS was professional, friendly and helpful. I ver much appreciated the service.

Alex Dubreuil

Disappointed in their service. Unwilling to even give me a price to deliver slightly out of their service radius. 150kms away is apparently not even worth considering. Would not recommend unless you're moving to their facility.

Wayne Fitzpatrick

Great customer service and in such an amazing building.Would tell anyone to go and store their important goods and furnishings there.

Marriet Allen

I do not and will not recommend PODs to anyone. The company charges before work is done and may or may not deliver on that service in a timely manner. Their communication to the customer about any issues that may arise is lack thereof. However, they will charge your credit card for payments. PODs customer service agents either flat out lie or tell you what you want to hear so they can get off the phone with you and not actually solve the problem. This has been one the worst experiences I have ever had with a company. AVOID PODS AT ALL COST!!!

Thomas Guinney

PODS increased my price after 3 months. I called and was told I’d hear back in 3-5 days. That was 2 weeks ago, I’m still waiting.

J Mcneil

Save your time and just call pods for a great price and an awesome service.

Jill Somers

Thank you PODS Winnipeg for supporting sponsor the 2015 Canadian Cancer Society Winnipeg Relay For Life again! Your PODS container makes the transportation and storage of our supplies so much easier! We know exactly when the supplies will be picked up and delivered to the event and they will be stored safely while they are are. It's one less thing that our hard working volunteer committee needs to worry about when they're busy organizing a big event like Relay For Life!! Thank you again, we really appreciate your support!

Mark Kolakowski

Always great service!

Chris Giankos

Used a few places to move across the country before but this has been the easiest and most convenient by far

Sarah Bartol

Setting up our cross country move was easy and everything happened as planned. Their customer service is excellent from price quoting, to booking, moving and accessing the pod while in storage. Would definitely use their services again over any other moving company.

Nancy AVW

Originally had some issues reaching customer service to make changes to my order. However, overall a good experience. PODS worked with my schedule and timeline and delivered the PODS without issue. Super nice and helpful staff/drivers. Would use again.

Kim K

Excellent service, both prior to the move and during the move itself. Very reasonable rates. Booking was easy, staff were responsive & helpful via email, quote was clear & accurate. The two movers who came were friendly, efficient, knew what they were doing, and handled my belongings with care. Would definitely use again for future moves.

Karen Cogswell

Really terrible experience with this company. We moved cross country from Ontario. Our pod was supposed to be delivered a week ago and was not. It was initially delayed because of weather then rescheduled four times without informing us, and still no pod. Customer service is terrible, a call center in Florida with minimal interest in helping. No one returns phone calls and the people working there are rude. At this point they have The pod and have no date when they will deliver it, the lady I spoke to said ‘maybe this week, maybe next, not really sure.. ´. It’s basically everything we own and they are holding it hostage. Don’t use this company, if you have a pod in your driveway empty it and go with another moving company. Seriously.

Keith Vernon

???? ????️

Christine Burch

Well let's start with the quote for 5300.00 that has so far escalated to 7000.00. To not being able to reschedule a drop because my pod was " in triage". Due to a technical glitch on thier end. To verifying every step of the way that delivering to my new location would be "no problem" to then being charged 300.00 for the out of service area drop. To the day of drop, calling to find out a time, only to be told pod was over weight and not deliverable. To hiring movers a uhaul and 80.00 gas to have 1200 pounds taken off the pod, so it could be delivered. To random charges of 70.32 to .03 cents being charged to my credit card AFTER the pod was picked up. To calling EVERY week for 3 weeks to recieve a refund, only to be told EVERY time 3-5 days for a response. Would I recommend this company to my worst enemy??? Not even then.

Claire Robinson

Very helpful staff, no issues with service

Carrie Monier

Don’t use! Called two weeks ahead of time to get it move but they are “overwhelmed” and can’t move it for almost a month. They will now be picking it up empty from my driveway and will not get another dime from us!

Rose Passante

PODS here in Winnipeg are terrific. On time delivery and pristine units. We use them at Kidsfest and really could not do it without them. Recommend them all of the time.

Colin B

The overall process of having the POD picked up, stored and brought back was awesome! The drives are great. However, getting any support with respect to billing is nearly impossible.

Mark Krusemer

A great way to quickly store your belongings either on your property or at their secure location.

TheGovernment69

Great!. They were on time, we really careful not to damage the driveway and the driver each time was great.

Displaced Newfoundlander

I MEASURED MY POD THAT IS SUPPOSED TO BE 8X8X16 EXTERIOR MEASUREMENTS WHICH MINE WAS NOT EVEN THOUGH THATS WHAT THEY TOLD ME I WAS GETTING. ALL CUSTOMER SERVICE ASSOCIATES WILL ARGUE AND FIGHT WITH YOU THAT IT IS 100 PERCENT THAT EXACT SIZE OF 8X8X16. AFTER MANY PHONE CALLS AND MANY MANY LIES FROM THE SUPERVISOR THEY OFFERED ME A $10 DISCOUNT EACH MONTH WHICH I TOLD THEM TO KEEP. THEY NEED THE MONEY MORE THEN I DO OBVIOUSLY IF THERE GOING TO LIE TO THERE CUSTOMER'S AND THEY STILL BELIEVE THAT THE MEASUREMENTS ARE 8X8X16 EVEN THOUGH THEY TOLD ME IT IS APPROXIMATELY THAT SIZE ITS VERY CONTRADICTING. ITS EITHER THAT SIZE OR APPROXIMATELY THAT SIZE IT CANT BE IN BETWEEN. I WILL NEVER RENT A POD AGAIN I WOULD RATHER BUY A CONTAINER . BEFORE I HUNG UP I TOLD THE SUPERVISOR THAT THEY NEED TO CORRECT THE INFORMATION GIVEN TO NEW CUSTOMERS OVER THE PHONE AND SHOULDN'T BE LIED TO BECAUSE WE ALL KNOW WHEN YOUR MOVING EVERY FOOT COUNTS WHEN YOUR STORING ITEMS

Jason Dvorak

Great experience, right up until the point where I tried to get my POD back.

Jon Griffin

Very easily ordered and setup via web

Steve Richards

PODS Management Team were quick to solve an accounting issue for us. PODS has a great product and great delivery / pickup service to back it up. Without a doubt, we would use PODS again.

Jody Rudderham

The best. Staff were amazing and pick up and drop off times were precise. PODS made my whole moving experience much easier. I will never use an alternative method. The days of renting trucks to haul things are behind us. Renting a POD is the only way to go.

Shane Cameron

I booked a POD and then when my circumstance changed and I needed to cancel before the 24 hour cut off, PODS made it incredibly hard! I had to call 3 different times and waited over 30 minutes each time however if your booking a POD, basically no wait at all. Not happy with the customer service!

Sandra Summers

I had a very positive experience throughout the whole process even though I wasn't entirely clear when I would need the POD. Everyone was very helpful. Thank you.

Lisa Catherine Wilson

Call centre representative was snappy and rude. I started the conversation by saying where I lived and where I would be moving to and there wasn't so much as a grunt on the other end. Asked if he could hear me okay and he said, "what's my question" in a snappy, rude tone. It was like I was inconveniencing him. Thanks pal you turned me off your company and I will look somewhere else.

Greg Collins

We were renovating a house and needed short term storage for furnishings and personal belongings. Clean and safe storage was a major concern and timing for delivery and pick up was critical. Pleased to say the POD arrived spotless clean and we endured a couple heavy rainfall during its use and everything remained clean and dry. I received an email the day of delivery and drop off with a 3 hour window, and it arrived in that time frame and was placed exactly where it was requested. Highly recommend PODS!

Steve Massey Jr

Great service by PODS. My wife and I were really pleased with how they took care of everything we need them too. Thanks again PODS Moving & Storage.

Paris Piotter

I had high hopes for PODS but they're being unbelievably unprofessional!! They give a 3hr window that you can't choose, and then miss it. How?! And now it's 4 hours later, no call, no show, no nothing. I have to move to another state and I'm stuck in their mess. :/ ... called customer service and was given the run around with umpteenth excuses as to why they can't so much as contact me regarding their lack of integrity. I will never use this crappy service again, it doesn't even deserve 1 star.

Francois Lopez

Delivery and pickup was exactly as advertised

Keith Walker

Pods will attempt to get an extra month from you. No matter when you cancel service they won't pick up until they can bill for the next month. Customer service are experts at the run around, and passing you around. I was told they would refund the last month, then that it was under review and the last time they would email the local office to get an answer. You can't speak to the local office and they have final say whether you receive a refund for an overcharged month. Stay clear of this company. They are out to get all the money they can from you

M T

Pods were great for our cross state move with 3 months interval between selling our house and renting one in a new state. The delivery drivers were professional and friendly. They all genuinely seemed to like their jobs and were careful with tree branches. My kids loved to watch the podzilla machine. One note- we moved in a busy time and even though I called 3 weeks early to schedule final Pod delivery, the delivery guys were all booked up. We luckily had some friends loan us nuggets for the kids to sleep on for the 4 days we were without furniture. It all worked out and the Pods were in good condition.

Ben Z

Intelligent solution, talented team.

Yve wang

so i had this PODS dropped off at front of my house, parking on street this morning. peace office showed up asking for permit an hour later. and they checked PODS company, the company does not have a off-loading permit to legally off load the PODS.................... nor i was informed to obtain a street use permit if i need to have it there for few days, until the drive pulled off. customer service line wait time is 50 mins, and i'm still waiting for a response.

Karen Lopez

Great service. Very helpful. Served my needs beautifully.

kerry ruppert

PODS does not need to charge as much as they do. They take forever to do anything. Just know before you use their service, they will take a week for every request and you will be paying for that week. Most times they do not do the final pickup on time, so enjoy looking at the POD at your new place for awhile.

Peggy Bradley

Staff is great, no damage to our items, very secure way to store your belongings!!

Jared Roch

Great service, great price highly recommend

Cassin Elliott

For the past 3 years Pods Winnipeg has donated a pod to the Winnipeg Folk Festival to help us with our secure storage issues on site in Birds Hill Park. The service has always been courteous and prompt and we have nothing but good things to say about the product. Thanks again to Pods Winnipeg for supporting local arts organizations!

Lynda Douglas

Everything was just as discussed. Customer service the best. Delivery and pick up dates as confirmed. Would definitely recommend this company for your moving and or storage

Manon Duchaine

(Translated) Not reachable by phone !!! (Original) Pas rejoignable par téléphone!!!

Al

Only issue is you can't cancel online you have to phone in during office hours only.

Eva Maven

Julie was sweet on the phone, but terrible overall experience. They sent me the wrong sized bin, charged me double what we agreed to. I phoned three times to speak about the charges and every time they promised to call me back but never actually did. Luckily I was smart enough to remove all contents before the rollover date and cancelled my credit card so they wouldn't have an opportunity to take a double payment again. They still have a automated recording calling me alerting me my card was declined. Terrible overall experience.

Bhavik Patel

great customer service, call center team is phenomenal to get you fully prepped. Just the delivery portion is a bit hectic since they only let you know the time of delivery 24 hours in advance.

Briana Henning

Recently moved to a different town, and used PODs to store our items between houses. So consumer friendly. Little to no work on our end. Our POD magically appeared and disappeared exactly as scheduled with no issues whatsoever. All contact I had with POD personnel was professional and friendly.

Joy Dawn

Would not recommend this company for local removals and I advise to never use them for storage of your goods. Very unprofessional and if you need to go to your storage unit you have to call someone in Florida to set up an appointment here in Winnipeg to get some contract business to open your storage unit! More than once i would go and nobody would even be at the storage unit when i booked my appointment to get into my unit! Waste of money and gas! Lots of stress from dealing with this company! They made so much money off me too completely not worth all the aggravation!

Matt camp

This company is terrible, they told us pod was 19 feet long, the longest they carry is 15. They dropped off pod with no lock then asked us to come pick it up instead of them dropping it off. For directions to their facility we were told to drive down Blair and will see a bunch of pods. All the pause or behind a massive building and there are no signs for the company out front. It's impossible to see the pods or the companies even in the building. Not recommend for anyone looking for a convenient move.

Jason Morris

Completely unimpressed. At no point in the booking process was it made clear that our now delivered and full container could not be picked up within 15 (!!) days of drop off. For a company that touts convenience and encourages use of the web booking frankly ridiculous to not state that p/u could be that far out. This from the site is incredibly vague "As dates are subject to availability, we recommend scheduling your container deliveries, pick-ups, and moves as soon as possible -- at least 7 days in advance." Telephone rep said she could do nothing and even said the local affiliate "isn't picking up the phone".

Perla Yu

Amazing! I recommend to anyone who is moving or needing storage. They were fast, friendly and easy to deal with.

Michael Gower

I left two messages, neither of which has been returned. I'm positive your competition will appreciate our business.

Kate Klebnikoff

I wish I could give 0 stars. PODS cancelled my storage delivery 12 hours before move out, stating that my driveway was not wide enough based on an Google maps view. However, I ensured it was the 12’ wide at time of booking. The customer rep was beyond rude and showed 0 remorse or care to help me. Leaving me with next to no time to scramble and find a storage unit and truck. I have sent two emails to their customer service and have yet to receive a response. Stay far away from this company and their lack of customer service.

Evan Kingston

PODS was a great decision. I had a complicated move and their whole team definately helped things go smooth. Everyone was understanding and did their best to help out. Great customer service. I would recommend them again.

Kirk MacDonald

Incredible service, fast shipping. Moved from Ontario to Alberta and they made everything stress free and seamless. I can't recommend enough.

Bill Broussard

Website is very user friendly. Pickup and deliveries were on time. Friendly and respectful drivers. Alot of bang for the buck.

Rosalind Peltola

Our POD experience was terrific! Arrived on time, parked easily in driveway. We were afforded the opportunity to fill and pack our pod at our leisure. No need to move our pod as it was used while our floors were being resanded. We put some furniture (light items) bedroom sets etc in basement. Used the pod for heavy appliances which would have proved a chore to haul downstairs. Once floors were dried we had the ease of unloading furniture and appliances on our time frame of several days not A day.

Cynthia Baker

Our ordering and delivery part was quite good, however our billing and pick-up experience has been quite terrible; we've incurred extra charges because apparently there's no open time slots for our pod to be picked up... but we still can't get a pick-up time scheduled...

Kathleen Hohne

Thank you so much for another generous donation to the Winnipeg Folk Festival. Each year you support us by offering multiple storage containers for our on site needs during the festival. Your donations make our event possible, and we appreciate your high standard of service! Thank you again for never hesitating to help us!

Renee Byrnepp0lo and m10

Perfect pod placement. On time and great customer service.

Rick Smith

Over charged me to deliver my pod back. Added un-requested insurance coverage to my bill. Read the online reviews. If another service company like this is available, then I'd seek them out instead. I would definitely not use this company again.

Bianca L

This company destroyed the POD with my belongings in it during the 3 months they had it stored and failed to notify me. The delivery driver had to notify me upon delivery. The forklift went thru the POD and it tipped over. At least 5000 dollars damage. Tried to speak with someone at the location and was told that there is no management on site. called Felipe Heck director of operations Canada and he brushed me off. Contacted head office in the US and Noone returns my call or acknowledges what was done. Terrible service STAY AWAY !!!!!

Julien DeSchutter

delivered on time. picked up as scheduled. container was safe and sturdy.

DJ Yearwood

Not climate controlled. Don’t fool yourself with their storage. Great for one house to another only. My container was a hotbox all summer in Louisiana. Ruined leather couches and more. Insurance covers their part. Drops, tornados, floods, and crashes.

Luc Major

Very efficient and professional. The booking web site properly covered everything up to where to put the pods and it also informed me of my own city regulation. Very good.

Lani Kopp

I am blown away with JP’s. Quick to respond, showed up when they said they would. Worked harder than any movers I’ve ever seen. They were careful with our belongings. Very reasonable prices and really friendly guys. They took all the stress out of the move.

Lee Hemphill

Its a good service

Jess Vogt

Everything went exactly as planned. Moved from Ottawa to Calgary. POD drop off and pick up in Ottawa was early and went smoothly. Came to pick up contents in Calgary and the POD was ready and accessible as promised even though the office was closed. Billing went through on my card slightly later than they told me it would but that's hardly a problem. Can't complain! They quoted me dates and prices and held up their end.

Tammy McCallop

On time.

Thomas McCormick

Overpriced and hidden fees

George Asmar

happy I chose PODS

darin j

I would never rent from this Company possibly the poorest customer service and owner in any business I’ve ever delt with Their driver Says one thing Kevin the owner says a different thing they’re both recorded conversations they threaten their customer with longer pick up the owner of the franchise has zero customer service skills or problem-solving skills. I can see why nobody rents their pods anymore

Gennady Lerner

Great Service, fast and reliable.

Ammar Beg

I was overall pretty happy with them when I used them last year but the rate they just quoted is significantly higher than last year and over 50 percent higher than competitor pricing! I would have given them 5 stars last year and would have dropped them to 3 stars because of the pricing. I have to further drop them to 2 stars because their website is horrible and doesn't work.

Chris Hannam

My driver was Jamie! He treated me like I was part of the family, from start to finish,.Excellent customer service and he got my POD in a difficult spot to get into. The amazing part not one item got damaged! Not to mention you are able to take your time packing and unpacking. Job well done by all! Thank you Pods.

Sue B

I used a POD to stage my house when it was for sale, and moved the POD to my new new house when it was full. I could've left it in my driveway and saved myself the extra charge, but didn't want it there for viewings. I was surprised however when I was charged for the final pickup as i thought the initial quote included delivery, rental for one month, and pick up of the empty container. It did not, though picking up the empty at the end of the rental is inevitable, so I had a surprise $90 charge. All in all, it cost me about $550, which while convenient, i could've rented a uhaul truck and moved out the stuff myself (since we loaded and unloaded the POD ourselves anyway). Good idea, but read the quote.

debdave McCormick

Such an easy and secure way to ship your belongings!! Staff was awesome from booking-> final pick up

Suzanne Marrow

Very satisfied with the service recieved from PODS during our move to Quebec from Ontario. The container was clean and in good shape (door, latches and tie-downs). Delivery and pick-up, at every stage, was exactly as promised. Our goods and chattels arrived intact, except for one upholstered chair with fabric damage. - our fault since we did the packing. The actual transportation time between the two provinces was completely acceptable. There were no unpleasant confrontations with unscrupulous moving companies and we thoroughly enjoyed being able to pack and unpack our belongings at a pace which suited us. No plans to move again - ever, but PODS made what is often a nightmare experience into a fairly pleasurable one. We actually felt we were in control of our own belongings.

Jasmine Green

My pod leaked and damaged some of my belongings! They also told me they would deliver to my new address and then said they wouldn’t so I ended up having to rent a uhaul, drove down to the storage facility (only to find water damage) and then unload my pod and drive back 2 hours.

Donna Sullivan

We were very pleased with our POD rental from delivery to pick up.

Thomas Gotte

In short, the service was very convenient. My issues were with the staff not giving me correct information, billing issues, and changing delivery times that were previously confirmed. Was it easier then moving all of my belongings in a van, yes! I just wish I was given the same information every time I called.

Vanessa Montanaro

We are still waiting on our Pod that was scheduled to be delivered 3 days ago! After 4 calls to customer service we are still left with no answer or plan. No one has called us back and customer service refuses to give us the number of the local storage center that has our Pod. We depend on this to move and are completely let down and disappointed.

Maria Scopelleti

Hi; I am pleased to say that my experence with rental of a Pod was just great. Delivery and pick up went off without any problems. It was a wonderful help to our renovation. I recommend Pod rental to anyone. Thank you Mrs Scopelleti

Maureen DePatie

There is nothing easier or more economical than the PODS system of moving. We have used PODS twice for our business moves, involving very large, heavy and awkward equipment, but it goes amazingly well with this process. What is really special though is the service. Although it is a large, international company, the Calgary branch employees go far out of their way to be accommodating and efficient and really seem to care. We highly recommend them.

ca davison

They will not deliver on weekends during the "not busy season". They charged me more than they originally quoted me for the move. DO NOT USE THIS SERVICE. I was lied to.

Raelene Spenst

Ii only visited the website. This is the second time in a few years I've attemptedto get a quote withoutsuccess. I looked to ensure their locations were where I lived and was going before starting to get an online quote. But once again the program said they were not in my area. I even attempted to get one using my end destination and it did the same. I'm guessing this program must have a software problem.

Eric Beaudry

(Translated) I really like the experience (Original) J'ai beaucoup aimez l'expérience

randy gauthier

it’s a cheap rental for what i needed. good value for the money

Alanna Robinson

If you have to move then this is the way to go! Great customer service. there was never an issue when I kept changing my drop off and pick up dates. Thanks.

Fred Gibson

We hired Pods to move from Texas to Alberta they told us 4 to 6 weeks. They picked it up August 31 all they can tell us now is it's in Spokane WA. Spoke to a staff member October 14th, have received no communication since. Informed us that we're having problems finding a binder driver.

Mark Delft

Never used them. Quoted $$$$ for a move from Mtl to Hfx.

Rick Deterding

Best way to do a smaller move!

Steven Sevigny

I was in tight spot and pods literally saved my move and a lot problems.. Dave and james were really thoughtful and respectful.. They even tried to help me in my personal affairs.. The operator's where fast, efficient, maneuvered that lift like no ones business and were polite to the condo tenants . couldn't ask for more to be honnest.

Bogan Jesus

They are not 8'. If you were depending on that 8' you would be screwed. Also they delivered it right in the center of my driveway when specifically twice I indicated on the left of the driveway(I cant think of any scenario where someone would want the pod dead center of the driveway). So I parked on the road my last 2 weeks at my home. Also I tried 3 different cargo straps which none fit on anchor points indicated. 2 stars for convenience.

Connie McClement

So happy I chose Jp's to do my move! Price was fair, the guys who did the work were wonderful to deal with, polite, friendly, knowledgeable and without a doubt some of the hardest workers I have seen! Professional crew with great work ethics.

Shannon Culotta

My POD is always ready for access as scheduled

Jamie shah

Trying to purchase a truck they have for sale online, contacting Wayne on his number in the ad but when I was able to get ahold of him he was upset that I called him. I told him I wanted to buy the truck so why would you be frustrated so he told me I have a higher offer so I said I’d pay more and if you get anymore offers I can beat them. He said my offer was fine and he’d have to go through corporate about it. Received a text from him telling me that I most likely have the truck sold a corporate will take care of it so do not contact me anymore. Ok so who do I contact then. Called the only number I can find anywhere and they were also very unhelpful and that they could not give out any info on who I could talk to. This company should have unprofessional people like Wayne managing this. Hopefully someone could respond to this review with someone I could contact. Thanks for wasting my time Wayne.

Lindsey Hiebert

Excellent customer service - thanks Glenn!

Jerry Guice

We bought a house and had to wait to move in. We were going to use a full service mover but have problems with movers storing our items so I decided to use PODS instead. The PODS worked out great for storing and then having them shipped to our residence in another state. The PODS were delivered and picked up on the dates we requested and all employees that we came into contact with were helpful and professional. We packed the PODS ourselves and when we unloaded them everything was fine ( I used about a hundred tie downs ) . You can hire someone to pack and unload your POD if you choose to do so. After it was all said and done it was definitely less expensive than a full service mover would have charged us for the move. So between using the PODS and storage for two months it really saved us quite a bit. I was very pleased with the PODS people and would highly recommend them.

Joyce Russell

We had a POD for a month for storage and it was a perfect 5-star situation. I completed a survey but when it got to 99% it gave me an error message and I didn't want that excellent rating to be lost. What stood out for me was the driver who delivered the POD, when he called to say he was on the way, he was so cheerful and friendly I thought it was a friend of mine.

don baird

Amazing service, they were so quick and careful with all of our stuff! I would absolutely use them again, super respectful, just all around great guys who really took care of us!

Joey Black

PODS does not care about the customers it serves. They only care whether they get all of your money whether you still have the pod or not. They do not prorate and will keep a whole month of the rent even when the pod is picked up the day your month starts. Delivery and pickup fees are high. I highly recommend never using this company, ever!

Ben Rutgers

Did not service Vernon

Eduardo Trechi

I dealt with someone called Kevin from PODS; he advanced the delivery date by one week due to THEIR own problems. I didn't need the previous extra week. 2 days before due date I called the cell of Kevin and someone tells me: "he does not work here anymore, call customer service". The lady at customer service, who spoke like a computer, took the delivery date as start of contract; she already considered me like paying 2 months with 0 empathy; like take it or leave it. I'm surely look for other system after this experience

Ann Brokenshire

The entire experience - from delivery to my driveway to storage at their facility - was easy and flexible, and all the employees I dealt with were friendly and wanted to help however they could. The only thing that stopped me from giving a 5-star was that I needed a delivery time of 3-6 P.M at my new condo because of my assigned elevator time and NO ONE told me they (including drivers) finished at 2 P.M. This caused a panic among my movers (family); luckily, the people who used the elevator before us finished early enough for us to use some of their time allotment. Now that I know about this time constraint, I would definitely use PODS again.

Jessika Mercado

My Husband and I booked JP's Moving Services. Brad the owner of the company, was very excellent to deal with. His customer service was just amazing. The guys came into our 2bed/2bath condo and packed everything up properly and trust me we have a lot of fragile items (nothing was broken). The move went with out any issues. The guys showed up on time and moved all of our stuff without any damage being caused. Which was awesome. The price was excellent and was just as Brad had quoted us. We highly recommend Brad and his team to anyone that is moving and just wants a good experience and low stress. I would definitely hire JP's Moving when I move again.

Jaz Khan

Worst professional and services, my neighbour used cubes service and they were much better than PODs. Not recommended at all

clinton paetkau

Slightly over priced for storage. Do not use them to move more than across town. They lie when quoting moving costs, obviously just to get business.

Boris K

Great staff, easy to deal. Dave is a champ!

Lynne Flory

I used PODS for the first time and it exceeded my expectations. The service I received was wonderful. It is easy to manage your POD online from move to final pick-up. They arrived when they were scheduled to arrive. Nothing was broken. They have a great video online of how to pack the POD. I would definitely use their services again.

Shannon Fast

Excellent experience with pods. Moving long distance is very expensive and pods was a safe and affordable way to get the job done.

Terry

Paul was great, the whole process of delivering the POD was fantastic. T.

John Pacheco

Very expensive. Got an actual mover to BC for almost half the price. Wasn’t able to get anyone to respond to my phone calls in regards to my cancellation. Crossing my fingers that a Pod doesn’t show up at my doorstep in 3 days. Unprofessional.

rohit k

Please stay away from PODS. Especially in case of cross border moves. Their quotes are super confusing and you will be left with huge credit card bill, even after your move is complete and the empty PODS are picked up. The customer care is virtually unavailable with wait times at minimum of 90 mins. And once you are on their hook, they will somehow delay the move so that they can charge you 2 months rent. Check their Twitter feed, you will see the pattern. Please use Uhaul and move it yourself.

Ryan Mahood

They store stuff for you.

Graeme Reid

The two containers arrived when promised and pick up was as scheduled. Our two containers arrived at the Halifax warehouse with no damage. First pod was unloaded and everything was in perfect condition. Unfortunately the second pod was dropped will moving around the warehouse and caused damage to the pod and our belongings. We took out full insurance and we are in the process of dealing with the Insurance provider and I hope that process is positive.