Reviews of Boyd Moving & Storage (Moving Company)

Paulina Ramphos

We recently moved out of our family home, where we lived for over thirty years. Needless to say this move consisted of a lot of furniture and valuable items. There were five bedrooms worth of furniture to be packed, many common areas, all of our patio furniture, and countless other decorative items. These were more than enough items to fill a large truck two times. There were four movers assigned to our move. They worked tirelessly and efficiently from 9 am until well after midnight, on a cool fall day. The movers were kind, helpful, resourceful, resilient, and extremely pleasant to work with. Led by their powerhouse leader, Eric. They ALL went above and beyond to ensure that our experience went as smooth as possible. Despite running into some conflicts with regards to specific items to move, they adapted to each issue presented to them and were always able to work out a solution that would benefit us. An excellent example of this was when they had to figure out how to disassemble a large outdoor umbrella in the dark in -2 weather, and once they did after it was transported they put it BACK together in the cold, even though it was after midnight. Incredible. They worked over 16 hours on our moving day with minimal breaks and were in such high spirits the entire day! Our family would highly recommend Boyd Moving for anyone looking to move in the future.

Kevin

Awesome guys! They worked with military efficiency, were right on time. One of the movers had some parts in his pocket for my bed by accident, Brandon drove over the parts to me once his shift was done, he did that on his own time. Won't use any other moving companies from now on!

Tyler Y

We had a great experience with Boyd Moving for our move from Ottawa to Edmonton. Kelly, our moving consultant, was fantastic, communicative, & organized -- and the moving crew were very efficient and careful. Would highly recommend!

John McKnight

From the first phone call to the last piece of furniture, Boyd’s moving company was professional, and attentive to my family’s needs. All at a very competitive price.

annemarie hopkins

I work here in Ottawa at a small medical non profit. We got slammed with deliveries of PPE, medical equipment and other supplies when COVID started. We were struggling with space and organization. Boyd Moving and Storage jumped in to help us to move some of our stuff to a storage unit. The Boyd team was absolutely incredible to work with- super friendly, professional, prompt and so easy to work with. We will absolutely use them again and highly recommend their services to anyone looking for professional movers.

Steve Buell

I was in a jam. Another major company (their initials could spell JAM) left me high and dry after assuring me we were good to go. Boyd Moving stepped up and provided me with better service at a better price. Their movers were professional and courteous. Can't say enough good about them. Highly recommended.

Van Heusen

Very good service

Cedric Gelin

Went there to get my truck and trailer weighted as it was required to switch to ON registrations. The employees were super friendly and professional. Service was quick and everyone had a smile.

Cedric Gelin

Went there to get my truck and trailer weighted as it was required to switch to ON registrations. The employees were super friendly and professional. Service was quick and everyone had a smile.

Liane Patterson

Boyd handled the second half of our move (from Manitoba to Ontario) and the crew was great! On a sweltering hot day they stayed cheerful and took care of our possessions completely. I would definitely recommend them.

Marie-Claude Jetté

We've used Boyd twice for moving our furniture and we have been very pleased with their service. Our furniture is heavy and oversized, and they did a very good job. They were on time, very professional, careful and efficient. Highly recommended

Konstantinos Gerolymatos

Very professional place for storing your prized vehicle over the winter season.

Deborah Campbell

On Friday, July 10th, 2020 in +43 degree high humidity weather, the team from Boyd’s Moving arrived at our home on time with friendly smiles on their faces, eager to get to work. From the time they arrived at our former home to the time they left our new home, they were extremely professional, accommodating, polite and courteous. Each team member went above and beyond to make our moving experience as stress free and pleasant as possible. We were completely impressed by their eagerness to work hard, despite the sweltering hot weather. It is clear that they take pride in their work. They are experts at what they do! They make a very physically demanding job look easy. We were in awe! We want to personally thank Brandon, Richard and Brock for making our moving day experience very pleasant and worry-free. We will be highly recommending Boyd’s moving to all of our friends and family. Deborah and John Campbell

Denis Sabourin

I would recommend Boyd Moving & Storage to any of my clients, friends & family for all their moving & storage needs in Ottawa or outside of Ottawa. Great people, service & value!

James Larocque

Hi my name is James Larocque and Boyds is the best moving company in ottawa! I work for Boyd's, and love it. I get paid to work out, i love my job. Looking for trustworthy and respectful movers this is the place. Ask for stretch!

michael latimer

The lady on the desk was very friendly

Alpha Mambu

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Sang Riel

Hard working People that are very under appreciated Tipping isnt a town in China.

mathieu zanivan

My inlaw was moving in with us at our new home. She stayed the night before and when they arrived the next morning there was only 2 people. She was told there would be 3. Once they moved everything in they were rude to her and sarcastic to her while I was not there.they refused to put furniture together and left after 2 hours. I contacted them in regards to a bill as they driver handed a bill over that was for a large amount of money but the bill didn't add up. A few days go by and my inlaw was checking her finances and found that even thoug she had made a payment on the 11th of March for storage they had again charged her another month of storage on April 1st when she was no longer renting storage and on the bill they had charged her for 1 day of storage aswell. I attempted to contact them a few times and each time keep getting an answeing machine. It's sad and seems as though they take advantage of the elderly

Joyce Jensen

Service that was above and beyond!! When we discovered just two weeks ago, that we had inadvertently put our passports into storage for 6 months, along with our entire house contents, we were pretty desperate to get our hands on them. We were heading out of the country, and could not leave without them! The wonderful crew at Boyd - from Dave our contact man, to Ken and his crew in the warehouse - diligently searched and FOUND those documents for us!! We are so very grateful to all involved for providing such marvellous Customer Service, from first contact onwards. We cannot speak highly enough about the staff at Boyd Moving and Storage. Thanks again. Trayten & Joyce Jensen

Keith Bryan

Boyd is the best service ever fast understand situations under stress clean respond immediately good lock to anyone use Boyd guaranteed service I will use them always keith Bryan &Georgette saikali

Carly Bernard

This was our first experience hiring a company to help us move. The service we received from everyone on the Boyd team was nothing but amazing. The day of the move, all of the movers showed up on time and they we're so professional, easy to deal with and most importantly handled all our items with extreme care. The overall experience was truly worth every single penny! I would HIGHLY recommend using Boyd.

josh cottez

Well managed company

Andy Garcia

Purchased Moving Supplies from them. Good Prices and good Customer Service!

Phillips Moving

Our company does a lot of work with the local Make-A-Wish office here in Toronto. In late October, the Make-A-Wish team in Toronto asked if we could help relocate items from their Ottawa office back to Toronto. It was a surprise to everyone involved and was a very short notice move. We immediately reached out to our friend’s at Boyd Moving in Ottawa to see if they could help. Ken at Boyd’s was very busy for October month end but he went above and beyond to make sure the effects were removed from the Ottawa office before the October 30 deadline. Preparations were then made by Boyd’s to get the effects delivered to our warehouse here in Toronto so they were available to the Make-A-Wish team as needed. A big thank you to Ken and the whole team at Boyd’s Moving in Ottawa for helping the Make-A-Wish Foundation.

Michel Boulet

(Translated) I recently moved from Downtown Ottawa to Chelsea. I wanted to use a professional moving company which would provide the complete service without me having to worry about any little details. The experience met all my expectations: I was provided with a moving package which was delivered to my apartment which meant I didn't have to purchase and haul all these boxes to my apartment. The day of the move, the team was on time, they were careful with my stuff and, as a bonus, they went to get my appliances which had already been delivered to their warehouse. A perfect experience for a busy day. I recently moved from downtown Ottawa to Chelsea. I wanted to hire a professional moving company that would provide full service without me having to worry about the little details. The experience met all my expectations: I was provided with a moving kit that was delivered directly to my apartment, which saved me from having to buy and carry all of these boxes to my apartment. . On moving day, the team was on time, took care of my things and, as a bonus, went to pick up my appliances that had already been delivered to their warehouse. A perfect experience for a busy day. (Original) I recently moved from Downtown Ottawa to Chelsea. I wanted to use a professional moving company which would provide the complete service without me having to worry about any little details. The experience met all my expectations: I was provided with a moving package which was delivered to my apartment which meant I didn't have to purchase and haul all these boxes to my apartment. The day of the move, the team was on time, they were careful with my stuff and, as a bonus, they went to get my appliances which had already been delivered to their warehouse. A perfect experience for a busy day. J'ai récemment déménagé du centre-ville d'Ottawa à Chelsea. Je voulais faire appel à une entreprise de déménagement professionnelle qui fournirait un service complet sans que je doive me soucier des petits détails. L'expérience a répondu à toutes mes attentes : On m'a fourni une trousse de déménagement qui a été livré directement à mon appartement, ce qui m'a évité d'avoir à acheter et à transporter toutes ces boites jusqu'à mon appartement. Le jour du déménagement, l'équipe était à l'heure, elle a fait attention à mes affaires et, en prime, elle est allée chercher mes électroménagers qui avaient déjà été livrés à leur entrepôt. Une expérience parfaite pour une journée chargée.

Sonia A

Absolutely terrible customer service, one of the owners is cute rude, accounting is very slow on providing invoices and very quick on putting account on credit hold. Definitely not recommend Boyd!

G

I found them to be extremely rude. They showed up outside of the allotted time slot. A bespectacled lady must’ve been having a bad day because she literally shouted at me when I asked them to move their truck of my driveway so I could go to work. Thankfully another more senior mover stepped in to rein her in. This is no way to deal with your customers.

OVSR

Ship everywhere

Brandon G

Boy moving they do it all great friendly professional movers call these guys when you want the job done right

Andrea Auger

Professional, fast, courteous and efficient. This team did a wonderful job. I highly recommend this company if you have to move!

Chris Coleman

Computers do t work well at all

Eric Sproule

WOW, what a great experience! Big thanks to Kelly Sullivan as she provided a very pleasant experience. Your team did a fantastic job of boxing everything up and it was their attitude and friendliness that was so outstanding. They were here right on time and gone in no time. Made the whole experience so easy and trouble free. I'd give them all a 10 out of 10. Thanks so much and would highly recommend Boyd to handle all your moving needs. Sincerely, Eric & Bea Sproule

Mark Aubry

What can be said its a storage warehouse. That also sells moving supplies. Good service

Christie P

Professional from start to finish. Quick, organized, punctual, great communication, pleasant. Everything arrived at the destination in great condition. Highly recommended!

Katherine S

I checked out several moving companies in Ottawa, and Boyd's was the most professional and well-organized -- and also had a competitive price. I needed to move on short notice, and they provided great service that met my special needs. A few minor issues came up during the move, but when I brought them to Boyd's attention, they resolved them quickly and fairly.

Brendan McLoughlin

Very unprofessional attitude from some of the movers. Their boss was great but the loud swearing/language he was promoting wasn’t the greatest impression to leave the neighbours when you’re representing a company. I’ve worked manual labour jobs where if I spoke like that I’d be fired instantly. Red haired woman also was rude to my 69 year old father who had a heart condition. She was constantly running her mouth. No masks worn inside. Packers skipped out early and half of the house wasn’t prepared. Movers were upset about the overtime. Understandable, but the constant attitude about “we’re not waiting.” Rushing my father etc. Was not appreciated. Still being charged 5000 dollars for this move.

Mary Olfert

Boyd did our office move a few days ago and they were amazing. Very professional and efficient. We did our own packing but they disassembled and reassemble the office furniture without a hitch. The crew worked really well together. I would highly recommend them.

CCSN RSCC

Boyd's Moving & Storage Ltd. was wonderful to work with and provided us with a seamless delivery service. The team was lovely to work with and we really appreciated the effort to make the experience hassle free. They are very reliable and went above and beyond to ensure great timing and friendly delivery staff. Thank you again Boyd's for your excellent, professional service.

Peter Moore

Move time and date changed several times and they were able to reschedule each time with no hassle. Movers were polite and went over and beyond my expectations with helping me. Kelly was great to deal with and was able to adjust on a moment's notice. Price was competitive. I would strongly recommend for a residential move.

Steph Souliere

We used Boyd's Storage facility when we experienced delays on a site and they were nothing short of amazing. Great service, awesome communication and very responsive. Dave and Albert went over the top to make sure we were well taken care of. Facilities are clean and accessible. These people care, and it shows!

Deirdre Roeser

May 2021 - in city move by Boyd Moving & Storage. Well the move has taken place and I just wanted to add a comment to my previous post. Boyd and their employees did an absolutely fabulous job. They were on time. They were polite. They had the necessary extra boxes for transportation of clothes, TV & Stereo, and beds, etc. The crew put down runners over the carpeting to protect it from all the in/out traffic. They did the packing of the large items we had not packed and got it all loaded on the truck in about 3 hours. Good time was made between the old and new locations and they unloaded everything and put the bed and TV stand back together and were gone in about 2 1/2 hours (it is amazing what not having to do stairs makes in the time needed to do a job!.) All in all, I cannot say enough good about the job Boyd. You would not go wrong to select this company for your moving needs. ____________________________________________________________________ My brother was planning on selling his house and moving to an apartment. There are so many things to consider and we needed information on packing, moving and possibly storage. We dealt with Kelly Sullivan at Boyd Moving and Storage and she did an absolutely super job of explaining the ins and outs of what we should be doing, what costs we could expect and how they could help us. The initial move date has had to be changed so apart from that very essential information we have not yet actually used Boyd. However, we will definitely be doing so when the move actually takes place next spring.

John Nadeau

Always excellent service from John @ Boyd!

cparker230

After reading many BBB reviews of horrible moving companies I was resigned to UHauling my goods from Edmonton to Ottawa. At the last minute I was referred to Boyd and within 5 days a moving vehicle and crew showed up to tag and load all my belongings. They were professional and patient as I watched the entire process peppering them with questions. They let me view the entire process to the end where my belongings were ratcheted behind a board keeping my belongings separate from other moves. The tagging process worked well. To customers just an FYI that if you mark anything 'fragile' it will be treated just like any other box so pack whatever it is well or take it in the vehicle with you. Kelly in the office was also very helpful. The price was a hundred dollars less than the quoted price and was about the same as a Uhaul. Overall definitely recommend, pay a little more to get people who are professional.

Diane Isabel Day

Thanks to Boyd Moving for a great move without incident. They arrived on time, worked quickly while being careful to ensure a smooth loading process. At the destination, again a quick unloading, placing furniture & boxes where we directed. A pleasant & polite accommodating team / thanks Tyler, Nick & Derek.

Mathieu Beausoleil

Very professional services, movers work as teams, courteous, polite and I would highly recommend. If you are looking for peace of mind during one of the most stressful events in your life, Boyd moving is the mover for you!

Andy Ogden

Great experience. Leo and his team Derek and Tyler went above and beyond. The team showed up on time and ready to go. Move was performed within estimate and damage free.

john graham

Very crowded no thought for every one else that's there

Danielle Bisson

Boyd staff where very professional and courteous from start to end. Dealing with Kristine for the quote she was knowledgeable and was patient with my questions. The folks that came in for packing were super efficient. The actual move went smoothly and efficiently and no damages those guys know their business and respected social distancing with regards to Covid. Jake, Matt and Oberto went above and beyond to help us. I woukd highly recommend Boyd moving. Very pleased customers. Danielle & Alan Carleton Place