Here you have all the reviews of real people like you who use the services and products of Stevens Worldwide Van Lines (Moving Company) in Baddeck (Canada).
Nowadays the firm gets a score of 4.5 over 5 and that score is based on 127 reviews.
You must have seen that the average score it has is practically the best one, and it's founded on a high number of opinions, so we can think that the valuation is very reliable. If people have bothered to give their score when they are satisfied with the business, it works.
As you know, we don't usually stop to give reviews when they are correct and we usually do it only if we have had a problem or issue...
This Moving Company is included in the category of Mover.
The driver and moving team were all very friendly and cheerful - and worked hard! They were thorough and careful with my household goods. Everything arrived at my new location in great condition (in MT in the middle of winter!). I was impressed that the driver called me directly before pick up and delivery so that I had plenty of notice about when to expect them. Highly recommend this company!
Unwaveringly professional in all aspects, from the first phone call to the final goodbye in your new home
On time, courteous and helpful!
Moved from Connecticut to Nevada. Pickup was fairly uneventful and efficient. Delivery was on the last day of the time window provided. Driver called in advance and complained of a bad back and that he was having difficulty finding a second local helper to unload. (It was as if he was hinting that he expected me to help unload the truck.) Driver ended up arriving with two helpers, one of whom was very vocal and condescending to his associates. He was yelling about the “evils of capitalism’” and that “Jesus Christ was fiction.” That didn’t go over well with the driver who was obviously a devout Catholic. And it only added unnecessary stress to my move. There were boxes without numbers, but they insisted everything they had picked up was delivered. It was only after they left that I opened boxes and discovered some damage — and a few missing items (which I suspect were in one missing box). The unloading crew had also used one of my boxes for trash when reassembling a floor lamp they had disassembled enroute. While removing the trash from that box (mostly wrapping paper) to put into a recycling bin, I discovered the lamp shade that belonged to the floor lamp that the crew had missed. Thank goodness I didn’t throw that box away in its entirety. (Another lamp shade still remains missing.) During the claims process, Stevens customer service reminded me that I should have noted any damage or missing items BEFORE the driver and his crew left since I had packed most of the boxes myself prior to the move. I was trying to be nice since I knew it would take hours to open everything. And the driver was in a hurry to get to California later that day. However, I will not make that mistake again. The lesson I learned here is that I will definitely open every box and inspect every item before I release the delivering crew on my next relocation. Since I failed to notify the driver of any damage and missing items before they left — and because I had packed the boxes myself — 100% of my claim was denied. I will not use Stevens or its associates on another move in the future.
Stevens Van Lines are professions from the first call to the day of delivery.
Our moving coordinator was always easy to communicate with and the crew that packed our household was friendly and efficient. The local office staff were very nice, the ladies made me feel like a friend. The crew that delivered our household to our storage units 2 states away worked hard, were professional and best of all made us feel like we had a mini family visit from home! Payment was easy. I was able to pay for each "step" as we went along, they even stored our household for 2 unanticipated months at a reduced rate.
A very positive moving experience with delivery earlier than originally scheduled.
Amazing communications as to any delivery timeline updates. Superb move in crew, utmost professionalism and care taken with preparing the house to bring in items. Get Greg and CeCe as your drivers! Thank you Stevens!
Forged my signature. Move was contracted for items to remain on trucks until delivery. Instead items were unloaded and reloaded causing damage and missing items as well. Delivery was on several trucks and not done on same day, so inventory was impossible to track. Did not sign for items until sure all my goods were delivered. When the mover was contacted with damage and loss, they refused to acknowledge any loss saying I had signed inventory. What they have is a very poor forgery of my signature. After being advised of this and filing a complaint with USDOT, they have tried to settle for less than half of value of items lost.
The actual movers here are good at their jobs for the most part, but the management leaves a bit to be desired. They have a somewhat difficult reputation for dealing with their customers' claims. If something does get accidentally damaged, they aren't usually keen on paying for the damage.
Staff were all professional, knowledgeable, and very easy to work with. The move was flawless. They were on time and the price was just what was quoted, no extra or added on charges. Every thing arrive undamaged. I would highly recommend them.
Best cost effective move. Other quotes were almost double.
Please do not choose this company as your moving company. My husband and I have both served over 20 years in the Army and have moved five times. We have never had damage and never filed a claim. Stevens moved us from Fort Bragg, NC to El Paso, Tx and we had 27 items damaged. (brand new leather recliner, 28 by 48 Thomas Kinkade print, numerous glass items).....1,000 of dollars in damage. We filed a claim and was given 754 in damages. We appealed and they denied it. We are military and do not have a choice in our movers but it you have a choice DO NOT GO WITH THIS COMPANY...........Just horrible and disappointed that this is the way this company treats 2 service members.......AGAIN DO NOT USE THIS COMPANY!!!!
We have used Stevens Worldwide Van Lines for both of our out-of-state moves - both times they were EXCEPTIONAL. The sales representatives were professional, communicative, and offered a lot of great insight. The movers themselves were efficient and friendly. While I hope we don't have to move again, I know I will be using Stevens if we do!! I give them my highest recommendation.
I would highly recommend Stevens World Wide Van Lines. We were coordinating a move from Connecticut to the southwest. I worked with one person throughout the move. We moved a 5 bedroom, living room, grand piano , dining room and office.The men and the driver were courteous, safe and professional. Upon arrival ... ALL our belongings arrived safely with no problems, no dents and no damages. Communication with the front office was seamless. Worth the money and peace of mind.
Moving across country is very stressful. The folks at Stevens WorldWIde moving were GREAT. The move was smooth, the packers came on time, and packed my belongings with care. I felt confident with the movers (the Driver, Tavares was fantastic. Very professional and pleasant to work with). Extremely satisfied with the company and all the people were involved with our move. This is the first time I've use any movers and if I ever move again they will be the first I call.
Highly professional and courteous service. Communication was excellent and delivery was accomplished as scheduled. Charges were considerably lower than those of competitors.
Awesome experience with Juan Juantos! After miserable state-wide moves, this was a simple and great experience.
I moved my household using Saginaw MI based Stevens Van Lines. A very good move across the state. The moving crew was professional, patient, hard working, had a good attitude and FAST! Service & communication before the move was great. Always ready to answer questions and very proactive.
Easiest move ever. Everything got here without damage, everyone was on time and professional. Would use them again.
It was a rather stressful time for me but the communication was wonderful and so was all the help. Our packing crew was very professional and we had an excellent move.
Very pleased with loading and unloading and cooperative driver.
Worked very hard. Very professional. Communicated effectively.
Absolutely fabulous job! Definitely recommend!
Vince and crew were vert good and fast at there jobs!
My driver was so helpful and my frun. All was in very good condition I have to move next year I'm making one phone call to Stevens for my next move again Mr Simmons ????
Awesome! Reliable. No hidden costs. Everything they said was exactly what it was. Love them! Would recommend them to everyone!
I just approached for local move based on the google review but they disappointed me. I got a call from office and I answered all the question asked about moving items, they offered my home visit to evaluate the moving items. I received an email for appointment confirmation. Appointed person called in the morning said " I just wanted let you know that our minimum rate is $600 for local move" lol Then why these all drama? Person evaluation, appointment etc? The first person could give this information and I can take a decision same time. Wasting time...
Professional and courteous from start to finish. Great communications throughout the process. From the sales quote to the final delivery, can't imagine a better experience. Thank you, Stevens!
Couldn’t be happier with our latest move with Stevens Van Lines. Professional, packed and moved all our items across two states with out a scratch. Can’t wait to use them again.
We recently used Stevens for the 2nd time in 4 1/2 years. I would highly recommend this company. They have always done a great job.
WORST company ever!!!! I have never seen so many things damaged in a move and on top of that a missing container full of progear. The company is giving us a very hard time replacing broken items and they WONT replace the container full of progear they lost. Beware of the inventory list because they write every single alphabet on the list to say its damaged in some kind of way even though there’s no damage so that you wont be able to claim anything if it happens to get damaged along the way. We have taken the claim to military claims and when we walked in we didn’t even have to give them the name of the company there first words were “STEVENS” …….. Stay away from this company and if you’re unable to avoid them from moving your items please be aware of what they do. Oh and to top it off they used my wife’s personal number and texted her to go out! I had no idea this company was that bad until this happen to us so I ended up looking them up and there reviews, and it seems like there is a looooot of people that have gone through the same thing as we have, its extremely sad that this company is still in business and that this company is still allowed to move military family’s…..
Everyone associated with my move contributed to its success.
Great job...nothing lost or broken! Very professional. Would use Stevens Worldwide Van Lines again...highly recommend! Thanks guys!
Third time I've used them always courteous professional and caring
Rick, the service representative, was extremely nice and always responded immediately. The moving crew was awesome. They were extremely careful and very attentive to every request. The move could not have been smoother. I highly recommend Stevens.
The Manager of my move, Melissa Schugars, was excellent. She is very knowledgeable and experienced in her field, and provided consistent personal attention to me and my move. She was very responsive when I needed her to change an aspect of my move, and when an issue came up. A good example arose on the morning of my move. Stevens had posted three "no parking" signs outside my apartment. Yet a woman had parked in the middle of that space. I called Melissa and left her a message asking her to alert the city's authorities. She did so immediately, and they set out immediately to tow the car. The woman did come out and remove her car. But it was very reassuring to me that I could count on Melissa to respond like that. The two gentlemen who handled my move -including the packing, load-in, and unloading- were also excellent. They were the very best I have experienced. I write this as someone who has moved 8 times in 11 years. Their names are Gerald Gilbertson, and his assistant, Mo. They are both extremely knowledgeable and experienced! They really know what they are doing; they simply do not make mistakes that inexperienced movers make. They are both a calming presence. They work well and communicate well with each other, and they worked and communicated very well with me. All of my belongings arrived safely and undamaged. They took great care with my belongings, and were very respectful and considerate to me. They were very timely and efficient about all aspects of the move. I literally feel that the two of them did the work of three people. I have respect and admiration for them both, and wish them well. I hope that you will share this positive recommendation with the two of them. Before answering this survey, I opened all boxes, unpacked most of them, and inspected my belongings. It is wonderful to report that nothing is missing nor damaged. I will recommend Stevens Worldwide to others. Thank you! (Rev. Barrington)
They were able to fit me in their busy schedule on very short notice when I needed moving help after injuring my back. They took great care of my stuff and packed my trailer really well and quickly, too!
Very professional. Reasonably priced!
We used Stevens Worldwide Van Lines for our move from GA to TN. The entire experience was handled professionally with the estimator, through the load and delivery. The team was courteous and tried to take good care of all items. Out of a full semi, we had small dings on 3 pieces that will easily be repaired. Not one item out of boxes has broken and is saying a lot. We would definitely recommend, and especially our driver Toby and his team.
Pretty decent experience, but waiting to hear on our damage claim. Overall, good price. Good communication. Workers seemed careful and friendly. We had a big move about 10 hours away. Out of that move, damage to one tv and our elliptical is now clinking. Filed a claim takes 30 days to resolve so still waiting on that. Otherwise good experience.
We have used Stevens Worldwide for 2 moves in the past 2 months and cannot say enough good things about them. On the 1st move (from NJ to FL) Heather Gombert and Dawn Caldwell assisted us in office from 3 Guys Moving in Tampa, FL and Jimmy, Isaac and Ryan (Ridgewood, NJ) were our movers from NJ to FL. On the 2nd move, Dawn Caldwell assisted us in office and Nelson, Ali and Francisco from Ridgewood, NJ picked up our goods in NJ and Vincent and Eric delivered to MI. Everyone we dealt was professional, courteous, responsive and we feel that it was a very good value experience. We highly recommend them!
(Translated) Great place to beoved (Original) Great place to getoved
We were delighted with our move. On time and everything arrived in great shape. Professional in all ways. Thank you
The Stevens Team did a FANTASTIC job with our out-of-state move. The move coordinator, movers, driver were so pleasant to work with. A major move can be such a stressful situation; but, Stevens made it easy for us and we will be forever be grateful for the excellent service they provided. Each member of the Stevens Team was so respectful and courteous and had such a "can-do" attitude. Thanks so much for a job well done!
Team did a great job. On time and handled my belongings like they were their own.
Fantastic Experience! I had a great crew pack, load, and deliver.
If you are planning a move, Stevens Van Lines is the company to choose. They helped us in our move from Michigan to Wisconsin, from a four bedroom home to a two bedroom apartment, with ease and skill. From the first estimate until the last box was off the truck they were friendly, professional, and skilled. We couldn’t be happier with their service.
Excellent communication from pickup to dropoff. Nailed the arrival time estimate right on the nose. Outstanding driver in Matt. Would definitely recommend to friends or family
Great service - shipped within timeframe given.
The move team was terrific both on pickup and delivery. Customer service was very responsive and always available. Very happy with this service and would highly recommend.
Packed, picked up and delivered on time. Very professional staff on both sides of the move. Highly recommended
Steven's Worldwide Van Lines, Mokena, Illinois did a tremendous job! We wouldn't hesitate to use them again as well as recommend them to anyone looking to move. Thanks Tom, Norma and the Team!
The moving process went smoothly
Pretty much the worst experience I have had. I wish I had checked out Stevens before getting involved with them. My advice to others: DO NOT USE STEVENS. They dont call you, they dont deliver on time. They can and will "split" your load with the remainder of your household goods getting picked up by an "overflow" truck. of course they dont tell you any of this. And then good luck getting the overflow truck delivered. And after having looked at the other "answers" to other reviews" Stevens doesnt have to send me an email to "contact their Help representatives". I have already been in touch by phone and email many times. The only thing that that accomplished was to get my first load delivered on the date that they originally promised me. I plan on getting involved with the BBB and any other consumer help organization to work on getting some kind of refund. ABSOLUTELY no way do they deserve full price for the work that they didnt do. I only wish that there was a lower category then poor - fair.
Very friendly and professional staff. Took very good care of our property in both packing and delivery.
From the beginning when Dan Walker came to my house to give me and estimate for the move, to questions I had that were answered by the front office, to the movers who came to get my belongings, to Bruce and his colleague who delivered my belongings to a storage unit in Ipswich, Ma from California, everyone and everything was superb!!! I would highly recommend Stevens Movers and Yolo Transit as their partner. Thanks all! Ann Cochrane
I used Stevens through my local company Apex in Washington State for an interstate move for a parent. We've moved a lot over the years and our experience with Stevens/Apex is by far the BEST and MOST PROFESSIONAL experience we have ever had. Every person we dealt with was professional and personable from our sales rep James to our driver Wayne and his teams. I would highly recommend them to anyone.
Amazing experience with Jason Taylor! Benny and Richard completed our move from North Georgia to Central Florida, and we couldn’t have asked for a better team. I would highly recommend this company!
My husband and I had a move on September 29, 2019 from Fl to IN. We hired another company in FL that at the same time had had hired the Stevens for the final delivery. The problem was at the moment of unpacking the belongings they did not take care of it. They broke a few things. The personal was unprofessional.
Brian was always readily available when I needed answers or clarification. And I never felt our conversations were rushed. He gave me all the details I needed throughout the whole relocation process. I have already recommended Brian and Stevens to many people, and I will continue to do so. I previously used a different national moving company for my moves, which was not available for this one. Stevens' quote and personal service are better. I will continue to use Stevens!
We are a military family and have been through lots of moves. Stevens Van Lines is by far the WORST company we have ever dealt with. They broke sooo many things, and took weeks to return phone calls. It took them over a month to get around to repairing my daughter's crib. To top it off, they refused to replace an expensive filter fan that was lost in the move! Please avoid this company at all costs!!
This was perhaps the least stressful move because of the excellent customer service provided by agent Rick Terbush, and the moving staff. Everyone was careful, meticulous, extremely courteous and friendly. I have never seen a moving crew move so fast and yet be very mindful of furniture and boxes. Cannot say enough about how well we and our belongings were treated.
We moved from Seattle area to Tucson area. It was mostly furniture and a large safe we had to move. They came to the house and gave us a written estimate of the charges after looking at all we had to move. The moving date was set and we got everything ready for that day. The movers wrapped and covered our furniture and great care was taken with our antique pieces. They got everything loaded on the truck and I signed and noted all the items they took. We left for Arizona the same day.The furniture left 3 days later than we did. We were able to get to the new house and have everything ready for delivery. It was about 6 days later when the truck arrived. Again the movers took great care with our belongings everything was in great shape and they were very professional. The cost was actually less because the weight of the estimate and the true weight was less. I highly recommend Stevens Worldwide Van Lines.
Our experience was okay for the overall move, however the reason I gave the company 5 stars is because of our moving coordinator Christie, she was amazing!! We had some damaged goods and though it was expected, it was still frustrating. The reason I would recommend them is for the fact that we didn't have to make a claim with the military they sent us a check upfront for all of our damaged goods, it just made it a great experience because of out coordinators efforts to make it easier for us.
Everything was packed well and delivered ahead of schedule.
Very helpful. Office staff was very friendly and courteous. No damages to our belongings.
Very professional, attentive to our questions from the beginning of the estimate to the information of the schedule regarding the loading of the furnishings - this could have been a very stressful out of state move but this company removed the nervousness and anxiety of the entire process - the actual movers that loaded and unloaded were very friendly, on time, and worked from the moment the van pulled in to the last setting up our bed, and even assisting above and beyond! Everything was properly wrapped and due caution in supplying runners and being aware of our home flooring, lots of TLC! Not cheap pricing but we certainly felt it was worth the peace of mind. We felt our life belongings were in good hands! Everything arrived complete and unharmed! Excellent and Bravo!
A very professional experience. Our driver did a great job organizing the loading on the truck and the unloading into our storage unit at the destination end. Top class.
Peninsula Transfer has been a significant part of our moving around the country for over 20 years. They have helped us move furniture from one part of the house to another on a couple of occasions. So nice to deal directly with the owner and his personal supervision of the entire process. Carol has coordinated the planning, packing and the move flawlessly. Great group of people to work with!
Worst move of our lives --- and we have moved 12 times including overseas and moves involving long term storage of goods. Would not even give them 1 star unless we had to. MAJOR issue with damage to our goods that were stored for about 14 months. Thousands of dollars of damage to wood furniture (including a family heirloom that arrive in more pieces than it left in) and the finishes to wood furniture. All claims were denied without them even sending someone to look at the damage, and no clear explanation of why the claims were denied. Never had this happen before. They had a great salesman but could not deliver what we expected with regards to storage of household goods. We moved from a house to an apartment to our new home in Florida and for the most part the furniture that moved point to point made out OK. Good packing teams - nothing broken other than a picture frame glass. However, cannot say the same for a variety of wood pieces that went into storage. The delivery driver in Florida was exceptionally unprofessional and did not show a lot of care for our goods. Would not recommend Stevens to my worst enemy.
Helpful, friendly, careful, efficient. Move coordination was well-organized.
The movers were great. Respectful, courteous, and punctual. I must say that the office does not always return calls and seems to be disorganized at times.
Drivers and workers handling the pickup and delivery were great and friendly. As were the packers sent out the day before the pickup. The delivery time was longer than we anticipated and we would have chnaged our plans had we'd know ahead of time.
Overall I was very happy with my experience. I didn’t have them pack and unpack, we did that ourselves. The men loading and unloading were great though! When they delivered everything to my new home, they brought floor covers as I requested to protect the floors and they never strayed off of them. They gladly put everything where it was most convenient for us and put a few furniture pieces together that we weren’t expecting to be put together. They acted like they really cared and enjoyed their job. We are only maybe halfway through unpacking boxes, but so far nothing is damaged. Every person we worked with was very polite and professional and they really seemed to care about being careful with our stuff which is the most important thing when moving everything you own. I would definitely give them a shot again if we move in the near future.
They really went above and beyond arranging every single thing perfectly into the truck so that I would not have to make another trip as I expected. Thanks for trying to save me money instead of trying to make more. That really says a lot about their character.
We would use Stevens again. We've moved across the states a couple of times and were very happy with Stevens. The drivers were great, nothing was broken in the move, the account rep was pleasant and easy to work with, and everything was on time! Good job guys!
Fantastic door-to-door service! Eric and his crew were very personable and careful with all my art and special needs. They did an excellent job packing and were great at communicating along the way during my cross-country move. They accommodated my schedule and delivery requests. I highly recommend Stevens as a trustworthy and top-notch moving company.
Stevens door-to-door experience was the easiest part of our move from Florida to Georgia. Both the origination and destination crew, led by Bill, were professional, efficient and friendly. They were all introduced to us before any of the work started and we felt like each one cared that our furniture and boxes made it safely to the destination. Would highly recommend this company and crew to family and friends.
Great service, good information prior to delivery and excellent, professional work on the day.
An absolutely wonderful experience. Professional, efficient, friendly. No more words, only positive emotions. Thank you!
I recently moved from Wisconsin to Iowa and was extremely pleased with Stevens. The coordinator, Karen, was very helpful and always answered my questions. Helpful hints were emailed to me which included checklists. Dave, the driver, and his team were great on the loading and unloading. I would highly recommend Stevens Worldwide Van Lines.
Very disappointed in how my household goods were handled. My progear and military paperwork was ruined by water and mold. I will be reporting to housing.
The Stevens Worldwide Van Lines company did an amazing job of moving my household goods cross-country from Connecticut to California! The driver in charge of moving my load for that journey was Jerome Brown ~ and he did such an awesome job of managing to keep all of my things from getting damaged in transit. My load was just one of three others that he drove to California from the east coast, so to have seen the perfect condition of my possessions as they were unloaded was wonderful ~ and I was SO grateful for that!! Jerome was in charge of the loading and unloading at each point, so I credit him for his oversight during that process ~ even though the crew he had working with him at both points deserve credit for their work as well. I'll admit that I was somewhat nervous about finding possible damage to my things during a journey of that distance. One of my sons and I did a great deal of the packing ourselves, but the larger items and many others were carefully wrapped and loaded by the crew for Stevens. They did such a great job of that ~ judging by the fact that when the load was delivered it all looked almost exactly the way it did when it was loaded in Connecticut. Even the cardboard boxes were clean and without any damage. I am grateful to have found and used Stevens Van Lines for my move and would do so again without hesitation!! Thank you to everyone involved for your fine work and attention to protecting my belongings!
excellent communication ,very organized, efficient driver who had precise procedures for preparing furniture for loading. Made a daunting experience less stressful.
As a widower and single, I knew this move would be very different from all of the other moves I’ve experienced over the years as a family of 5. But working with the Stevens professionals made me feel very much like I wasn’t doing all of this alone! Having someone to guide me through the process and conscientious movers who were careful and took pride in their work made my experience much less scary and more of a positive transition to this next chapter in my life.
Stevens offered a competitive and transparent quote for my out-of-state move, then followed up with remarkably good service. The company was appropriately communicative throughout the process and even delivered ahead of schedule. I recommend.
I’ve had well over 15 moves in the same amount of time and for the first time we’ve had a successful move where nothing was broken or lost! I’m blown away. We always have to prepare to lose thousands of dollars each move and this time has been a blessing. Our movers came from the area we were moving from and I couldn’t have asked for a better group of men. Everyone was so increbly kind and professional. We had toddlers and a dog and they worked so well around us and even engaged the children. The unpacking was last minute as our closing happened early with a day notice. This company came out on a Saturday so our children could settle into their new home before starting a new school. I can not thank you enough. Not everyone showed up but with 2 guys they knocked it out before 5. Thank you! I really hope the military keeps their contract with you.
Very professional, very personable and take pride in their work. I would highly recommend Stevens Worldwide Van Lines. They may be a bit more expensive than others but you get the job done right!
Let me just say that the Moving Team was absolutely the BOMB! I cannot say enough as to how pleased I am. Chad (the foreman, captain, driver, crew spvsr) is the cream of the crop. From Michigan to Tennessee he kept me posted along the way. Brought my things, set them up where needed then took my sons things to his apartment and did the same. If there was an option for 10 stars he'd get it!
Great company to work with. I wasn't sure who to use when moving out of state but I'm glad I chose Stevens. Every person I dealt with was very friendly and professional. They packed my house and moved everything without any problems. I strongly recommend Stevens for all your moving needs.
great crew - they did a great job for us - highly recommended
We had a group of four move my Mom from Oscoda, MI to Livonia, MI. They did a great job (Mike, Chad, Josh, Nick) I would definitely recommend this crew. They were very personable, fair and did all they could to help move my Mother quickly yet with care.
I was very happy every aspect of the move.
My move from Oregon to Idaho was smooth, well-coordinated, and on schedule. The subs they used were personable and hard-working and careful.
Great staff that was conscientious and helpful throughout the move. From the packing to loading and then unloading, the team proved to us that we had made the correct decision in our choice of movers.
Stay away from this company! (Update October 2, 2013. Both my inconvenience claim and damge claim have still received zero response after being submitted August 19, 2013) Moving from WI to CA. My family has had to endure many moves due my military career. In our experience, this is the worst moving company to date. After reading all the reviews online, it seems I’m not alone. On day two of packing, I overheard the driver ask the apparent boss, “Should we tell him about the dresser?” The boss simply shook his head no and then looked over his shoulder to see if I heard. This crew was terrible. The boxes were not clearly marked; they destroyed my walls and floors and forgot to pack many items then complained about having to pack them. They picked up my goods on July 17th with a “contract” delivery date of August 1st. Shipment wasn’t delivered until August 17th. I can understand a company being 3-4 days late, it happens, but over half a month late is ridiculous and unprofessional. Getting shipment updates from this company is also a joke. The only time I was updated on when my delivery “should” arrive is when I called them. The delivery crew was also a joke. They complained about unpacking the boxes (it’s in the contract) and tried to deliver many items that didn’t even belong to me (I feel sorry for whomever they do belong to). They also had a 15 year old kid working with them. While this young man was very polite, he was constantly dropping my boxes and I even caught him throwing one into my daughter’s bedroom which contained a lamp. Total I have eight damaged pieces of furniture. Four of those are completely destroyed. I’m rating Stevens two stars for now. I have a feeling after all the property damage paper work is done, I’ll be dropping the rating down to one star. P.S. Don’t fall for the “We have A+ rating from BBB” statement. The Better Business Bureau is a joke now. Their ratings are skewed by the time the company has been opened and complaints not being followed up causing them to be closed without resolve. Stevens has had 19 official complaints with the BBB in the past 12 months and 44 in the last three years.
The Stevens crew was very wonderful. Lori Martin our consultant was great checking with us to make sure everything was going smoothly, she made us feel comfortable and at ease. We never met her but felt more like she was a friend than a hired employee. Dave our driver was FANTASTIC! He and his crew were very friendly, careful and professional. Super great job! Everything arrived safely and was placed where we wanted. Can't say enough good things about the Stevens folks. I would have given 5 stars to Stevens - the reason for the 4 stars the car transport company which was included in the estimate. We had two cars shipped - that didn't go so well. Nationwide Transport. They had an accident with one car and had no help getting the other car (which they knew did not run) off the carrier. While the people were nice who I dealt with, the process was poorly executed. I do want to say thanks to Matt King for being honest about the accident and having the car fixed. He was very professional and wanted to make sure we were fully satisfied with the repairs. Needless to say the overall experience with the car move made us feel bad about the move. We would not recommend them to move anything - including a box of rocks.
If I could give less than one star I would. The packing crew stole my jewelry. The corporate office denied my claim. I'll tell of my family, military service members I serve with and anyone who will listen to never use this company.
While the app is totally useless, far from real time tracking capabilities. They do need true tech support for their app, as even you need to continually sign-in with 7 digit registration number and name. ugh Had to use my own tracker. However, their customer care email is excellent and they do respond quickly with ACCURATE INFO via email and when neccessary no phone wait. Although their paper work is cumbersome and codes incomprehensible without full analysis, most important their packing and delivery crew amazing, great attitudes and while we did have an issue it was resolved within 36 hours. Certainly do recommend.
Benny and his crew did an exceptionally great job handling our move to Florida. We are a retired career military couple, so we have moved A LOT. I can truly say that this was the smoothest move we've ever had. Well done!
Stevens moved me literally across the country during a pandemic, and they did it with professionalism, courtesy, and at a price that was manageable. I highly recommend them; they gave me peace of mind in a tough season.
Great people to work with, can’t say enough about how pleased we are. Accolades to all from office staff to craters to actual moving men. Would recommend to anyone in need of spectacular customer service and efficient professionals. Thanks to all ????????????????????????????????
Our family had an excellent experience with Stevens Worldwide when we moved from Ohio to New York recently! They were polite, accommodating and on time! Extremely friendly staff- I would recommend them to anyone.
Stevens was referred to us by another ing moving company who did not service our area (that company was referred by others who said how good their were). My sister reached out, and immediately had someone come out, bid the job and see what she might need. The move went great and the cost was almost exact to the bid! When it was my turn to move, I used Stevens also and was just as happy! The office staff are great, they gave me options for some additional storage and everything was on time, handled with care and they even did extra tasks! I would recommend Stevens to anyone!!!
Worst experience ever. We moved from NY to Tennessee with them. Our home took up a full tractor trailer and had over 350 packed boxes. when the trailer opened it's doors in TN, we were shocked and what we saw as it looked like a bunch of college kids packed it moving stuff from dorm to dorm. Items shoved in wherever... stacks of various sized boxes (some on their sides). As items were taken off the truck, other items were falling periodically, some even falling off the truck. It was shoddy work, at best. The crew that moved us in, could not follow simple instructions and it took us months to find items (even after carefully packing & labeling everything as well as itemizing lists) many items were broken, some parts to equipment are missing... and the worst part was the amount of time it took us to recover from it all. This is the worst moving company we have ever used.
Excellent experience. Great team. Careful and professional.
Stevens was punctual, professional and careful at both loading in Rochester and unloading in Texas. The personnel were pleasant and cheerful while performing this strenuous moving process. My wife and I were informed from start to finish. Definitely recommend Stevens! Ellen and Ed Haak
Dale J. Cook Moving & Storage, Inc in Charleston, SC with Stevens Worldwide was a dream come true. Their movers were careful, respectful, courteous and cooperative. I was told they are in the service business and they provided excellent service. Reasonably priced and they bent over backward to make moving easy. Karen even delivered boxes and packing paper to my home. I wouldn't use anyone else.
Thank you Andrea for moving us twice this year!
This crew was fabulous! Upon their arrival, our contractor was rude to them and the team leader handled the situation with professionalism. The rest of the day was great! They worked so hard and handled our household goods with such care. I have moved cross country several times, and this was the best crew I ever had.
Professional movers
I had a bad experience.
Thanks Guys. you made my move as smooth as possibel
This is the company to use, caring and very professional on both ends of the move. Great team with Benny as driver!
These folks did a great job. They loaded one day an delivered the next, even though we were half way across the country. The guys were friendly and very helpful. We couldn't have imagined it going any better. We would definitely recommend them. Thank you Stevens for a job well done.
We moved from Alabama to Kansas and decided to use Stevens Worldwide Van Lines to make the move. They were the best choice for us; not the most expensive, but not the cheapest. The representatives from the local company really were great and helpful through the entire process. However, our delivery day had to be unexpectedly postponed due to another job they had en route to our new home. And, many of our furniture items were scratched, banged up, bashed in, or missing. The sad part about it is that we didn't discover many of these issues until we were able to move furniture items around, view pieces from the top of a ladder, and/or place them in the right places in our home. The movers undoubtedly had to have noticed the damage and yet did not report it to us. I was the only owner present at the time of delivery and move-in. I could not check everything thoroughly as the items were being unloaded. I unfortunately signed something that said everything was delivered properly, but it was my understanding that we had time to evaluate the condition of our furniture and contact the moving company if there were any issues or problems. Once we contacted the company and went through the entire documentation process we were informed that they were not under obligation to address any issues because I signed a statement saying everything was good. Again, that was not my understanding and the crew leader did not explain it in those terms. We did not discover that they actually walked away with one of our furniture mover dollies until later. This is really unfortunate because I enjoyed the hard working crew and even tipped them well. NO ONE reported to us that they damaged our furniture pieces in places that we could not see once they were placed against walls. I WOULD NOT RECOMMEND THEIR SERVICES TO ANYONE JUST FOR THIS REASON. WHERE IS THE TRUST, CHARACTER, AND RESPONSIBILITY!
Price was the lowest that I could find. They were available to pick up ad deliver on the days I needed. Workers were a pleasure to work with. Good experience.
Excellent with all aspects above - packing premove was superb and some items delightfully secure. Move itself, a state to state, managed well and crew both packing and unpacking very professional. All in all, a few things ONLY broken, minor, and to be expected. But that is norm. I would recommend them without reservation!!!
We could not have asked for a more perfect moving experience! Robin was extremely informative and proactive with her communication. Alex and Austin took better care of our belongings than we would have. Everything arrived on-time, nothing missing, and nothing broken! And the quote from Stevens was the best value of all the quote we received. Overall great experience!
From contacting the sales agent to the actual driver and the moving team, it was highly professional and a very dependable service. Highly recommend this company for your moving needs.
I've moved at least 20 times in my life so far. ..but who's counting? Using Stevens Worldwide Van Lines, Watford, was by far the best experience ever! I've never had a company that individually wrapped every piece of furniture with blankets, customized boxes for sensitive electronics, and Giant rubber bands to keep it all in place! They even delivered my 7-foot grand, that's a hundred and fifty years old without a hitch. It went perfect. The driver, the staff, the company, the representative who came out to talk to me about moving, and the owner of the company even popped in... it was just the best experience. Every single item that was loaded onto the 53-foot moving fan was numbered and inventoried. What better confidence can you have that everything you have packed will arrive? They were PUNCTUAL... EVEN ACROSS STATE LINES!!! They arrived exactly when they said they would - even 45 minutes early on delivery day! Would I ever use them again? Absolutely! Because I'm sure at some point in my life there will be another move. All of my friends and family write my address down in pencil, because it doesn't usually last too long. What can I say? I'm a Wanderlust. Use Watford Moving, Stevens Worldwide Moving, for all of your moving needs. I can PROMISE you... you'll NEVER be disappointed you did!! TRULY A 5 STAR COMPANY. Dr. D. Bain-Steele
Can't say enough good about the Stevens moving experience. The crew at both ends were friendly, polite, efficient and professional. They were very careful with our furniture. Andrea, our moving consultant was always helpful. I highly recommend.
I am so disappointed in the way my claim was handled. I put a reasonable claim in, and they rejected it, stating that I did not meet the proper deadline, which was wrong. I put it in with aprrox a month to spare, per my contract. I even confirmed this with my sales person. He agreed with me and suggested that I argue the decision. Therefore I put in for a re-consideration. I called monthly to check on the status, and all I got was "it takes over a month to review". Then I just got a letter stating they stand by their decision, and I can go to arbitration. I received no calls for further clarification, no adjusters ever came by my home to assess the damage, and the small check they sent me ($174) was to expire one week after receipt of their letter! Don't let their pitch of "we have the least insurance claims in the industry, which allows us to have lower prices then our competitors" fool you. Of course they do! They just out right REFUSE to stand by the damage they do to your furniture, electronics and appliances. If they actually moved their clients stuff correctly (wrap electronics, empty drawers, refrain from taping wood drawers, and placing heavy objects on top of dryers and computers) perhaps they would not hurt peoples belongings.
I used Stevens moving to move my elderly parents from their very rural home, across state lines, into my home. The folks in the offices were quick to respond and kept us informed every step of the way, even with our evolving needs. We had to deal with an unexpectedly quick move from a tiny rural dirt road and the driver, Phelix, and his crew were completely unfazed by the complications. They were prompt, friendly and professional throughout. Even though we hadn’t expected them to need to pack, they ended up packing loads of my parents delicate items like stemware and antiques with smiles on their faces. When the truck arrived at my home in another state , they were on time, and just as patient as they hauled furniture up two flights of stairs and around existing furniture. The price was extremely competitive, and even with the additional expense of extra packing, came in $1000 less than the closest competitor’s bid. I highly recommend Stevens.
Unfortunately it started with the packers who did not mark boxes correctly and then threw stuff inthe boxes. Then the van driver who checked off every box on his list when some were clearly not accounted for and then asked me to sign at the end of a VERY long day. THe van driver was supposed to put everything back together that was taken apart but when he could not find nuts or bolts 'oh well" was his response. Then we found things missing odd things like a food saver and a french fryer. Called Stevens more than 30 days ago and they're still investigating... They say it may take another 4 weeks yet to settle my claim. I asked what that meant and was informed claims are settled as they are received and there is a long back log???? How many things do they lose a year that there is a backlog of claims. Even then my claim may not be approved. I have moved professinally many times in my career I have NEVER lost anything in a move before and the one time furniture was damaged it was repaired within 2 weeks. WORST SERVICE IMAGINABLE
Movers were on time, handled our stuff carefully to protect walls and furniture at both ends of move.
The Stevens Van Lines company was outstanding on our last move. The movers were extra careful to wrap all of our possessions and valuables and our things arrived safely and unbroken. We would recommend them and would very likely use them again. Great experience from start to finish.
I used Stevens as part of my job relocation. The price quote was right in the middle. I will say that I've used several companies now, and haven't noticed a big difference. Stevens used a video conference app to do the initial assessment which turned out to be way above what my actual weight was. The driver did turn out within the given time frame, but was a day late for both the pickup and drop off from what he originally quoted (truck issues). The other movers were all day laborers, so don't expect the scene from the website pictures. Actually, don't even expect a Stevens van; I only saw a UHaul truck for both my pickup and drop off. Beyond all of this, I got everything back in pretty good shape, which is never a guarantee.
We had a great team on our move! Tony, Jay & Adam worked well together, worked hard & by them joking around, actually made the move somewhat fun. What you guys do is hard work and having experienced movers, makes all the difference.
We have one of the best company handling our moving. The staff like Joe, Nick, Carman were very curtius and helpfull meeting our time wise requirement and handling our move. Everything including the driver were on time as scheduled. Great company. Bhagwant
Great communication, Friendly office staff, movers, and driver. Every thing made it across country with nothing broke or damaged. Would use again. Thanks Stevens Worldwide Van Lines
Andrea was a pleasure to work with as was the mover/driver. Andrea was above and beyond available and accommodating to all my questions in an extremely timely manner. She made this very stressful relocation for graduate school the least of my worries.
Everyone was so nice, respectful of our property and eager to please us. The move went smooth. They arrived when they said they would to load the truck and then three states over, they delivered my furniture in great condition and then went to my storage facility with the remainder of our furniture and boxes and were happy to arrange the unit to my specifications. Great people to work with.
I have nothing but good things to say about Stevens Moving Company, from Priscilla, who came out to my home to give me an estimate, to the driver/mover Daniel, who pack/loaded/drove 850 miles, and delivered my personal belongings safe and sound. I have heard horror stories about moving companies that low ball you with an estimate, just to get your business, and then charge you a higher rate after they have your belongings, but that was not the case here. In fact my estimate was over $7000, and in the end the total cost to me was less than that. This was because Priscilla and Stevens would rather be honest with you about the costs, and might even high ball it a little so there are no surprises, when other less reputable companies will low ball you just to get your business. But then these less reputable companies will charge you much more and hold your belongings unless you pay. Not Stevens, they are an upfront, no punches pulled, old school, honest moving company, and in todays day and age that is extremely refreshing. Most people write comments on these sites when they have a bad experience, but I believe in rewarding a person or business when they do a good job, and Stevens along with its workers did an excellent job. This is the third move in my life where I needed a moving company and they were by far the best. I highly recommend Stevens Moving Company to anyone who is looking for a fair, honest, and professional move.
Stevens made for a wonderful hassle free move! From the first phone call to the Stevens headquarters they were terrific and really seemed dedicated to making my move as smooth as possible. The local agent (Braun) in Connecticut sent an estimator who was very detailed and just didn't "blow through the house" as another did. Leading up to the day of the move Steven provided emails with packing tips and reminders, and then on packing day and loading day they were in touch to make sure everything was going smoothly. The one small thing that could be improved is the part of the app which says "Track your shipment", but that is a minor detail. The day the van arrived (on time!) the unloading was done efficiently (we had almost 500 pieces) and with care and concern . The fact that they move a lot of clergy shine through in their professionalism and the free insurance is also a big plus. I would recommend Stevens to everyone! (BTW - Our contact person, Lisa Soule was personable and show a real interest in us personally. - KUDOS!)
Communicating with Stevens was very professional, they accommodated us even when we had to change our moving date. Movers were very efficient and kept in constant communication with us during pickup and delivery. We had no problems with the move and would highly recommend them to anyone moving in or out of state.
We had a great moving experience. As anyone moving from their home after 26 years can attest, it is an extremely stressful time. From the first meeting with Brent Barnes our moving coordinator, I felt as if we could successfully get through our move. Brent answered all our concerns straight through to our moving day. The team of movers, Sonny, Luna, Bucky & Josh worked non stop getting us all packed & stowed on the truck. What a great group of guys!!! I would recommend anyone having to contemplate a move to use your company. Thank you for all you did!!
We completed an emotional move from Chicago to Tampa and moved into our new home this past Sunday. The Steven's team, especially our local Mokena, IL representative Tom Callahan and the driver Chris Marshall. Both made our experience less stressful. These guys are the best!
The move was smooth, the packers came on time, and packed my belongings with care. I felt confident that every thing would arrive at my destination without a problem. Very satisfied with the company. This isn't the first time I've use Stevens Van Lines and if I ever move again they will be the first call I make.
Stevens did an outstanding job! The Team worked hard packing 15,000 lbs of household items, loading, unloading and placing boxes where they were needed in new property. Absolutely ZERO items were damaged. Amazing Team and great job. Highest recommendation coming from a 30-year USAF veteran with over a dozen moves.
Our driver Rich and the hired labor that he used at both ends truly treated our belongings as if they were their own. The delivery time frame was excellent considering that we had a small load. The cost ended up being less than what we were originally quoted. The only negative comment I have is that our belongings were put on a semi-trailer that could not navigate the gates and narrow streets of the destination apartment complex. My advice is to walk the ground on both ends if possible and talk to your driver. I found a place for Rich to part the semi and drove the route in with him. We determined that he would have to rent a U-Haul and transfer our items to it. This all worked out well. As I said before, our belongings were carefully handled and we found no damage.
The absolute worst in the business. Thieves stole my jewelry worth 4500. Filed my claim and corporate denied it immediately. Never use them or their affiliates. They will steal jewelry or valuables from you and get away with it.
I am so glad I found this place this was a last minute thing since the movers who were originally suppose to come were a no show. I am so glad I found them and that they were so understanding to my situation. They were able to move me in one trip you have no idea how thankful I am thank you I will be recommending you to everyone I know.
Fabulous folks! Our move was easy up until we waited five hours for our lender to release our money. The kindness & calm expressed by Stevens staff & our driver was beyond helpful as our belongings sat in their truck. When my husband moves down this summer, Stevens will do his move. I am grateful. Thank you!
Although our household goods arrived 3 weeks late, Stevens were very fair in taking care of us.
Our move from New York went so well, I called Angie's List, the referral source, the day after we moved in, to give a 5 star + rating and would gladly give their name to any other person who asks.
This was the best move I’ve ever experienced! We sold our summer home in Carmel, NY, and moved most of the contents to South Florida. Some of it came to our home in Boca Raton, and the rest of it went to our son’s apartment nearby. Our estimate was reasonable, and actually 50% less than another quote we obtained. Once we contracted with Braun/Stevens, move coordinator Robin was in contact with me every step of the way. On moving day, the crew showed up on time, however, it started snowing and because our driveway is extremely steep, they had to reschedule for the following day. Again, the crew was on time, and did a fantastic job. They took special care not to scratch any of the wood flooring or walls. After they left, I realized we had forgotten a 250 lb. car jack in the garage. They came back to pick it up before heading to Florida. While in transit, Robin was in touch regarding delivery date and time. The tractor trailer showed up exactly when expected (a little early, actually) and the Florida crew did a great job unloading and setting up the furniture. When they were done here, they drove to my son’s apartment and delivered and set up the remaining furniture there. Everything was in the same condition as it was in when it left N.Y. Robin called to check on how things went to ensure a great customer experience. A few days later I realized that I couldn’t find an ottoman that should have been part of my delivery. I called Robin who said she’d call the driver and see if they could locate it. Sure enough, it was still on the truck. Fortunately this same truck is making a pick up 2 miles from my home tomorrow morning, and I’ll get my ottoman then. I can’t say enough about the coordination of this move, and the professionalism I encountered. You may have heard horror stories about certain movers. This is the exact opposite of that. I would use Braun/Stevens again in a heartbeat.
Among the four movers I contacted , Stevens is the only one who is capable to coordinate our moving plan the best. The only thing we requested is to deliver the furniture on an exact day instead of an estimate period. They agreed and made it. It's very easy to communicate the consultant. We really appreciate their work and service. The people are nice and very responsive, which is important when people usually feel stressful with all the moving issues on top of work. I will highly recommend my friends in Buffalo to have them deal with moving since the local agents are the one I mostly interacted with.
My move with Stevens was excellent. The movers were extremely careful, considerate, helpful, and efficient. There was no damage at either end. The entire service was professional from start to finish.
Everything arrived in perfect condition. Guys on the truck were great!
Stevens moved my household from storage in CA to my new home in NJ. Their driver was as professional as you could hope for. The crew they assembled here in NJ to unload was excellent; also professional, accommodative and genuinely nice people. Not even one item showed any damage and they completed the delivery in a much shorter time than expected. I was very pleased.
After hearing all of the horror stories about moving companies hired by the Army, I was very apprehensive about how our move would go. Stevens Worldwide was fantastic. The crew was actually early both in arriving to our home to pack and arriving to unpack. They were very professional and courteous throughout the process. We did have some damage to furniture but the is to be expected in my opinion. Overall they did a great job with our move, I would recommend them to anyone.
Hands-down best moving experience I've ever had. Charles Johnson was my main Point-of-Contact throughout the process from Mason Moving and Storage (subs. of Stevens Vanlines). Professional, timely, intelligent, helpful, thoughtful, careful....can't praise this guy enough. He had a good supporting cast, too. While they were good, I think this individual needs individual recognition; this professional went above and beyond at every step of the process. If he isn't already a fast-track candidate for upper management, then the company should reconsider their promotion criteria.
Stevens Worldwide Van lines are the best I have experienced in my 34 years of moving over 16 times in the Military. There is not one aspect of the process from scheduling, evaluate, packing, pick up to final delivery that would get anything less than a 5 star experience. I will never use another Van lines again.
The move was much less stressful than I had anticipated. Packing and unpacking went smoothly and the fellows in charge, Scott in Pittsburgh and John Rom in Scottsdale had everything under control . The fellas they were in charge of were very personable and worked diligently the entire time. I 'm only about half unpacked but so far, I have not found anything broken.
I have used Stevens for a few moves and have been completely satisfied each time! They are professional, upfront and always make sure you are satisfied. The moving crews are very friendly, professional and efficient. I would highly recommend Stevens for any move, short or long distance. Their storage facilities are great too!
The team lead (Lisa Soule), assigned to me, was an absolute pleasure to work with throughout the entire moving process. She communicated extremely well and worked very efficiently to ensure things were as easy and stress free as possible. The moving guys that were chosen by Stevens Worldwide Van Lines for (packing/loading/transporting/unloading), put a lot of work into wrapping things up to protect them. They did a terrific job through the whole process. These guys had an all out amazing positive attitude. I really appreciated that they took there time and showed a lot of care while packing my household goods, along with loading and unloading.
We moved from Nevada to North Carolina and would highly recommend Stevens Moving. We had professional and friendly team members at both ends of our move. Thanks.
I was so worried about our move, but the Steven's Truck Driver soon put my mind at ease. He and his crew did a great job loading our "stuff" and protecting it for the long haul to Michigan. It arrived on the day that he said it would . He and his crew proceeded to unload all my boxes and furniture with care. They even separated the boxes that were marked with blue tape. Scott Ginzler did a fantastic job and so did both of his crews. Ever have to move....Steven's Van lines will do a great job for you. BTW Bannister moving and Storage, located in Phoenix is the company that we used. They are affiliated with Stevens Van lines.
Had a move from Knoxville, TN to Denver, CO. They were extremely timely and careful with all my goods. Their packing was great for everything and nothing came out broken. Highly recommended.
Stevens is the best mover--guaranteed price and on time as promised. Wonderful driver who personally made sure everything was taken care of and delivered my home goods to my destination. It was nice to see the same driver in charge of unloading that was there and loaded truck. I will always use Stevens for any and all future moves.
Excellent, multi-property, out of state move. They worked hard and did a wonderful job.
As a military member who has relocated several times this is the worst company I have experienced. I incurred over $1000.00 of damages in my move this past summer and was offered 1/3 of the cost to my damaged furniture. Do not use this company
Great job. Had a slight delay due to a driver with a personal family matter and had to be replaced with another crew on short notice, but everything was done expertly.
Wonderful experience. Great packing and inventory team. Very satisfied and highly recommend Stevens Worldwide Van Line.
Everyone was very professional, friendly, and experts at their respective jobs.