Reviews of American Van Lines (Moving Company)

Bria Sadler

Worst experiencing ever with a moving company! They were unprofessional and non responsive. I was assigned one customer service rep that kept changing every time I called. This was a move across country and expensive. The only person that seemed to care was the driver. I would never use them again

Abi Hayes

We are extremely pleased with our recent move conducted by American Van Lines. They were on time, did the job as promised and did not damage anything. Everything was wrapped and handled in a very professional manner. We highly recommend them!

Fred Strong

I had a great experience there! Very nice and professional staff. American Van Lines in Pompano, Fl treated me with great hospitality respect. Can't wait to go to work for them next year

Luis Wallace

Set up a tour for qoute, they don't show up. We do a virtual tour. They got me binding $2300. They show up to do the move, and they say they didn't have the write qoute, they want $3700. I asked them to leave, as very dishonest. DO NOT WORK WITH ALLAN BEECHER. HE IS A SALES GUY, and WILL LIE WITH NO ISSUES

Link Shumaker

I recommend Huntley and his crew amazing friendly does an outstanding job

Storm Whisper

American Van Lines is the best moving company that I have ever used. They are extremely professional from the start of the quote until the last box has been delivered. I highly recommend their moving service to anyone that is about to move their home or office.

Steven Schneider

Movers were extremely unprofessional. Did not show up within window of dates or times. Movers complained about working late even though they showed up hours and days late. One of the mover reeked of alcohol. Movers were not going to come back to get rest of stuff until I called main office and complained. Terrible service. Art work was not wrapped, just thrown on truck. Just plain terrible experience for the amount spent on a truck. Movers did not even fill truck up all the way. Weight was 10,000 less than it could have been. Will never use this company nor recommend to anyone.

Holly Zhang

Used them

Yvonne Duncan

I originally booked American Van Lines for an state to state move. I then cancelled my move 3 weeks after booking because my wife and I decided to handle our move on our own. My dealings with AVL was good and had no problem with the refund of my deposit.

Jessica Lapan

AMV was able to move us coast-to-coast in a challenging, post-pandemic time when other companies couldn't even provide quotes. Everything - furniture (including a piano), boxes of all weights and sizes and other items arrived safely and promptly (actually, early). Veteran driver/foreman David Thornton was communicative and trustworthy. Unbelievably, we were charged $1000 LESS than what we were expecting! We would have been in a bad situation if not for AVL.

Deb Kale

I will use American Van Lines for the rest of my life. Just as we planned to move, Hurricane Irma interfered. THis wonderful company arranfed my schedule for one week later and facilitated this move with an efficient diligent staff that took care of every item that i treasured sentimentally. Everything in this room, a room i use for meditation and relaxation, is important to me and they wrapped all with care. Moreover, the office assistants talked to me and made sure everything would have perfect consequences. Without hesitation or deliberation, this company is number 1 !!!

Gerard Iervolino

The best and only place you can get to move your stuff, they take really great care of of your furnitures, they wrapped everything, 5 stars.

Kaitlin Higgins

An outstanding experience from start to the finish line, it pays to do your research and the old saying held true, you get what you pay for! Im not a frequent mover once in thirty years from Florida to Northern Indiana and a whole semi to do it! The on site movers were very polte and respectful of our property on both ends. I did have some damages and I exspected some, the worse was scratches on my Goldwing motorcycle. I never botherd with the damage claims??? I would highly recommend American Van Lines, I just can not say how much they just put me at ease with our whole home in there hands.kudos to American Van Lines and their team!

Donna Potolsky

Professional, quick, and very engaged with their clients. They always kept in touch, checked on me before, during, and after the move. Great service! Will definitely use again for future moves!

Tory Crum

An absolute NIGHTMARE move! Trust me we've a lot and this is by far the worst experience we have EVER had. Movers confirmed they were coming on Friday three different times. I get a call Wednesday night from the driver advising he would be showing up the next morning. Again they confirmed Friday with us THREE different times. When I called customer service and explained this and advised them to pull their calls and forwarded the WRITTEN email, which confirmed the Friday pick up date. It did not matter. They said they were coming regardless if we were home or not and if nobody answered we would be forfeiting our deposit, which is half of your move cost btw. So had to rearrange our schedule after being told a confirmed date. Our things magically weighed more than the contracted weight so they charged us an additional $1,100. Mind you, I already overestimated everything as to not be blindsided. Movers came with a too small of a truck so they left and returned at 7:30pm to load the rest of the items. They were were rude and took furniture apart without paying attention to what they were doing. Customer service is trash sorry but it is the truth. They will lie, yell and one rep even cursed at me. I mean by far the most astonishing experience. Delivery was late and remember the furniture I indicated they frivolously took apart? Yeah, they put it back together wrong and when I advised them it was done incorrectly they tried to argue with me. One of those pieces was our bed frame. I checked every bit of the frame after they were finished and noticed screws were missing and when I asked them about it they advised they used all the screws. After a heated discussion one of the movers came back into the room and pulls the missing screws from his pocket..wth! Honestly, I could go on and on about this entire experience and how truly horrible it was, but I am so done with it. Just pick any other moving company besides this one. I mean they are moving your HHG you want someone reputable, trustworthy, and friendly and this company ain't the one.

Doug Smith

Rude, arrogant, unhelpful. Quote didn't even come close to matching my inventory and CSR said it was my fault. Hello? I've never used a moving company before that's why you even have a job, dum dum. They have a 100% cancellation policy but will do everything in their power not to let you cancel. Think twice before signing.

JY C

I have moved numerous times with various moving companies, this company by far was the most professional. The workers were friendly and packed my belongings with care and delivered them with care. Also, they kept me informed every step of the way. If only all companies were like this one. Thank you for doing a fantastic job.

Mike Rodgers

We trusted American Van Lines to move us cross country. We paid for packing, transportation, and additional insurance. When our items were delivered more than three weeks after our requested delivery date, many items were damaged beyond repair. Some of the items had not even been packed, and those that were were packed badly. We even paid for some of our fragile items to be crated, and they were handled with no more care. Now that I need to file claims on the insurance, no one at American Van Lines wants to help. My move coordinator (with a supervisor copied) doesn't respond to my emails. I called the emergency after-hours line and the voicemail was full. I've even tried to reach out to the leadership team via LinkedIn with no response. UPDATE: I left my number (like a pager service) on the emergency after-hours line and got a call back three days later. They promised to send me claims forms for the premium insurance, but alas did not. I have a feeling that I won't get reasonable communication from American Van Lines until I get an attorney involved. If you are moving, DO NOT choose this company.

Logistics 360 Coach Plus

“Excellent moving company. Courteous workers and picked up and delivered on time. Highly recommend them.”

Parker (Chambers) Bertles

Thank you so much for the amazing service your company and Cal Vans provided. From the customer service to the moving service itself, everything went smoothly and quickly! We were impressed with the movers and how quick they were to pack our things with care, and arrive less than a week after picking up our items. Everything arrived quick and intact, nothing was broken and we just couldn’t believe that this was done with two men! You made what could’ve been a very stressful situation, easy and manageable. We are so happy that we chose your moving company, and will highly recommend you to our friends and family! Thank you again for everything!

Kaley DuPont

My brother n law has been waiting approx 3-4 months for his furniture to be delivered in Kansas from Fla.. Always excuses, doesn’t even know where his furniture is. Complaints have been filed!!!

Morgan Stevens

I do 4 TOY DRIVES a year for kids battling cancer and American Van Lines has always been there for me to help delivery the toys to the hospitals. They are always on time and always willing to help What an amazing experience and I'm so happy they are the official moving company with my charity. I cant thank you guys enough for always going above and beyond to make sure the toys get delivered safely I highly recommend them for all your moving needs. Great staff and great company You guys are awesome.

chao wang

The crew that took our furniture from Florida to Charlotte NC were excellent. They handled everything in a professional, courteous fashion and it was a pleasure working with them. They should be commended for the way represented their company. Would not hesitate to recommend them.

Linda Loranger

Loved the service! From the moment I called until the move was complete, everyone was very friendly, attentive, and professional. I will definitely use you again for my next move!

Tony Tavares

Professional, reasonably priced, easy to work with

Carol Georgis

Price was fair and delivery was on time. Movers were friendly and communication between the moving company/delivery truck was very great. Couple of items were lightly damaged but this will happen with most moves honestly. Used American twice; FL to MA and MA to NC. Overall happy with this business. Recommended to family and friends. Not a broker and competitive quotes. We paid what we were quoted. Would use again for a bigger move.

Albert Berkovits

Brian was very professional and answered all of my questions. My move was scheduled during the scary threat of Hurricane Dorian, and I lived in Fort Lauderdale. Brian worked with me to schedule a new date, and the crew (Fabian, Felipe) were on time, professional friendly and fast, yet careful. I liked the flat rate..no surprises in the end.

Kella Lowe

Came onto my property today with the biggest 18 Wheeler I’ve ever seen and cracked up my concrete also put bed rails and items up against brand new doors and walls I wonder if they do this in peoples houses..employees extremely rude and couldn’t care less about damaging our painted walls or concrete BEWARE!!

Noriece Price

I had a very good experience. Arrived on time and carefully packed my items to be sent to my son. Arrived there on time and unpacked and carried them where needed A very positive experience

Mehri Kafi

***This is MY experience*** American Van Lines was used as the contractor for my military relocation. My family moved from Tennessee to South Carolina, and somewhere in between our items were broken down and put into crates that were packed horribly. When our shipment was delivered to our new residence, lots of our items were broken. The motor fell out of our washer, they dryer was dented on all sides and there were no screws to any of our beds and lots of items were not packed properly hence our 60 inch flat screen with the busted screen and my kids trampoline was one big ball of netting. I've been calling for over a week and left messages for the claims department with no response. I finally talked to someone yesterday and got bounced around like a hot potato until someone finally told me that the lady who handled the military moves was not in the office yet. I left another message and I have yet to get a response. This was the worst move ever, everything that could have gone wrong did! And it's even worse now that I can't get in touch with anyone to get any off the issues resolved. I saw another review where the company said it was a fake review posted by a competitor, If you want proof, I have tons of photo's in my phone.

Keesha Caputo

Highly recommend American Van Lines to everyone who is looking for out of state movers. Their team handled my move with a due diligence and timely manner at a very competitive flat rate price.

Maura Flaschner

I had such a positive moving experience. Brian, Victoria, and Fabian and his crew handled everything beautifully. The were on time, neat, responsive, and handled all of my furniture with such care. Everything arrived safely and they set everything back up perfectly for me. They were punctual, polite, helpful, and professional. Thank you for such a smooth and easy moving experience! I am so grateful!

Kathy

American made my inter-state move simple, from handling my questions readily to accommodating payment arrangements and showing up inside their projected windows for both pickup and delivery.

Wendy Hallmark

They rescheduled pick-up 3 times (moving it by a full day) with 1 hours notice. They later rescheduled drop-off 4 times (moving it by a full day) with NO notice - I had to keep calling to find out where they were. They treated me like I should make myself available to their ever changing schedule with no regard for the fact that people have things going on during the day. This company is beyond unprofessional and the worst delivery service I have ever used. Do not make this mistake. **Update: When they finally showed up it was 6 hours late and they stayed until 11 PM, horrible experience

Chad Hubbard

I would highly recommend to look elsewhere. Their website appears to be BBB accredited, but after searching the actual BBB website, they are not. They are unorganized. The sales person will tell you everything positive, but there was nothing positive about our experience. Once you have paid your deposit, all customer service is out the window. I paid for a full custom pack, and I ended up having to pack at least 1/2 of my things myself, but yet, still paid for a full custom pack. They wanted to charge me for a storage unit when there was absolutely no way that they would need the storage unit, but to be on the safe side they said they still needed to charge that. Then when they were a day late, they agreed to take the storage payment off ($5600) but I had to pay $1000 to guarantee they wouldn’t deliver before a certain date, even though it was physically impossible for that to happen since they were still packing, loading the truck, and needing to drive long distance. I ended up not needing to pay the $1000 after fighting multiple people on that charge. The company gives you a 3 day window - which is fine, if they show up within the 3 day window. We were told they were coming between 9-11 on Sunday, then called and said 11-1 on Sunday. Sunday was the last day in their 3 day window. No one showed up on Sunday. The driver (while nice) was late on Monday. On Tuesday, the driver was an hour late. We told the company that we had to be out by Tuesday evening, and they swore we would be. I ended up having to pack 1/2 my house (that I paid for them to do), move boxes outside myself to be loaded on the truck. After a walk thru of the house, they forgot the 1/2 bath, downstairs closet, back patio, master bath. So I had to do that myself, again, while paying them to do it. They broke my desk chair, trash can, and the entertainment center. The policy to file a claim is you have to have 3 repair quotes in order to file a claim. No one is going to come out to give you a repair quote on a broken desk chair, broken trash can, and broken entertainment center. I’m missing a Wii that was supposedly packed and moved - but no where to be found in boxes. Find a different company - and thank me later.

Mari Mitchell

The moving team showed up on time, had great customer service skill. Very fast service, it was so fast that I got all my stuffs the next day, had to rush myself to get to my new place to meet the mover on time.

Cody Bess

I am rescinding a previous review pending an offer from the company to make my experience a more acceptable one.

Alexis Colter

Very professional. We had a very good experience on our move from FL to AZ.

foldemdel

It was a pleasure to move with American Van Lines. They were courteous, professional and very careful with my belongings. Everyone involved from customer service to the guys at the house were on top of their game. I loved how they managed everything so efficiently and fast. Amazing company! Thank you!

edwinna reagan

I just moved form NJ to Florida and was super stressed throughout the entire process however the actual move was fantastic!!!! I am beyond pleased with the service I received from American Van Lines. The guys arrived on time, they were efficient and very professional. The delivery was just as efficient and done in a timely manner. Helen handled my account and kept me abreast of the entire process and Ryoberto handled the moving process from start to finish. I will most definitely use this company for any future moves I make and a highly recommend them ! Thank you AVL!!!

Beverly Lemon

Provided professional service on a short timeline for a reasonable cost. Will certainly hire again.

Karen

American Van lines did an excellent job on our move from North Carolina to Southwest Florida this summer. Everything arrived in excellent condition and the movers were prompt and very nice. We would definitely use them again.

Unbroken_Natsu

This company has been my worst nightmare. Do not I repeat do not use this company. The movers either show up 4 hours late or just don’t show up at all. The company didn’t call us or email us the fact that they weren’t coming. The sales rep gives you all the reinsurance but when there are problems the rep won’t even call you back. They make promises and have no intention on keeping them. Do not use this company!!

Michelle Lee

Took 3 weeks for my household goods to move what should have taken 4 days.

Stephanie Green

They arrived after the 3 day window that I was initially given. On arrival they charged me an additional $1200 because my furniture weighed too much. Bringing the price to $4600 for a one bedroom apartment. Then they told us they would deliver the furniture from 9 to 12pm on Friday but then changed the delivery time to 3pmto 5pm. I explained to them that my husband had to work at that time and they refused to change the day to Saturday. They stated they would charge us additional money if they delivered it on Saturday but they didn't take off any money for being a day late for pick up. On my initial quote I was told the price was binding and would not change. But this was untrue as well.

Chelsea Hook

Very professional movers. Totally satisfied from price to everything else involved with the move. Second time using them and failed to disappoint.

Joyce F

My move from Niagara Falls, NY to Southport, NC was made manageable through the courtesy and professionalism from the team at American Van Lines. Potential problems with scheduling, packing a grand piano, and arriving at a destination that I would not be at were handled as if I were a member of the family. The team at American Van Lines treated me like a family! I highly recommend their services for your move!

Daniel Galapo

Hi Anthony! Just wanted to drop a line and say how impressed my wife and friend were with your crew today. Very polite, friendly, hard working, knowledgeable and professional. Kudos and thank you

Phil

Once the estimator left I had a hard time getting ahold of him for questions. He initially told me a couple days were blocked out. Later he told me they may move me on one of the blocked out days. No one else had contacted me. He told me a moving coordinator was supposed to be in contact with me. But that took a while to happen, meantime I had unanswered questions. So far my move date has not been firmed up, could be tomorrow could be the following day.

Dan Milano

They were 3 days late picking up my mom's furniture at one point saying they "accidentally" went to minnesota instead of the middle of Iowa then they took 2 weeks longer to deliver it than they said they would. They broke and scratched heirloom pieces that my grandpa passed down to my mom after he died and didnt say anything to my mom about it, and didn't even offer an apology, instead trying to screw things back together in spots that arent supposed to have screws. Incredibly disappointing to say the least. I'd give no stars if i could. Edit: they contacted my mom offering further compensation after this review was posted, which means this must not happen often as Ive offered no obvious identification. Also apparently they could not figure out my relation to her despite me calling her "my mom" several times in this review so do with that what you will. Update 1/10/17: They have once again contacted my mom offering further compensation for the damage they caused and for the incredible inconvenience they caused. The explanation for the problems was that the coordinator got my mom's move confused with another one and has been disciplined but has been at the company for years and usually doesn't make such mistakes. Moral of this now ridiculously long review: They might mess up but its unlikely and if they do mess up they'll work with you to make you as happy as possible.

Shara Evans

I will tell you that I absolutely hate moving. As anyone knows it totally disrupts your life, plus you pile on the stress from the family, new home, utilities, and moving your stuff. Thankfully, I used American Van Lines to do my move and the moving stress was lifted from my shoulders. From the beginning I talked with friendly and personal sales person, Jennifer, who took my info and guided me through the whole process as well as notifying me when the movers would be at my house to start. I even had the assistance of the owner, Anthony, who took time out to make sure my move was handled smoothly. I mean, what moving companies out there has the personal touch of the owner to guarantee your move is easy and a total success? The crew arrived on-time on Saturday (08/27/16). Now I had two apartments being picked up and then delivered to a house. From the moment these guys arrived they got straight to work and in about two and half hours had both apartments were packed into the truck like a crazy jigsaw puzzle. Suffice it to say that everything got to my new house without any hitches and they were finished very quickly. The foreman Aldo, told me they were doing their best so they could save me time, which of course saved me money. These guys didn’t stop, like a machine, in this hot and humid South Florida weather… In short, I recommend American Van Lines to do your move! I can tell you that if I had rented my own truck and then moved my own stuff would have been total disaster! With American Van Lines taking the moving stress off me, it gave me the time to get my other affairs in order so when the movers drove away; I could then focus on getting my house back in order to resume my normal life. Thank you Anthony and crew for making my move so easy!! Respectfully, Neal K. (North Lauderdale, FL)

Alvaro Murillo

American Van Lines recently did a fantastic job moving me and my family. The movers were extremely professional and courteous. They worked quickly and took care of all our items. I was very happy with our move and the entire moving process with American Van Lines. I highly recommend them!

Melanie Mazanec

Don’t believe the biased high ratings for American Van Lines (AVL) seen online. AVL buys people’s silence if not 100% satisfied. To accept their “settlement offer”, you sign a contract saying you won’t say anything negative about the company. AVL caused over $8000 worth of damage to our belongings (not counting damage done to either house) for which they offered a settlement of $1483. The movers’ attitude was great. Whenever I tried to help box items or carry items to the truck, AVL repeatedly informed me that I paid them to do the work and I shouldn’t be doing anything. But one worker clogged our toilet. Rather than saying anything about it, he closed the door. I found the mess 2 DAYS later. I had to purchase another plunger to unclog the toilet. Also, items were not packed carefully (e.g., 1 sheet of paper between 2 glass pie pans). I was expecting an 18-wheeler to carry our belongings like we had before. AVL showed up with a small truck, realized not everything was going to fit, and rented a trailer to pull behind the truck. AVL strapped my grill, wagon, & plow to the outside of the trailer (they wouldn’t fit inside). I rented a trailer to carry what AVL couldn’t fit. Our belongings were emptied into AVL’s storage unit, then reloaded when we were ready for delivery. The day we closed on the house, AVL called to make arrangements; dispatch gave me a delivery window of 2:00-4:00pm. I told them that we wouldn’t be closing until after 1:00. AVL arrived at the house at 11:00am. The driver chewed me out because I wasn’t there to take delivery and if I wasn’t there by 2:00, he was going to charge me a waiting fee. I arrived at 1:45. AVL wasn’t there, and didn’t return until after 4:00. I told my wife what happened. She posted a bad review on Google. Within 2 hours, Theresa (caseworker) called me and said if we removed the post, AVL would give me $200. The post was removed, but I never saw the $200. She told us we had 90 days to file damage and loss claims. Just a few weeks ago (way too late to add to the claim), I discovered that my 2 sets of handcuffs & keys were stolen. I repeatedly told them to take extra care of some items due to their sentimental or intrinsic value. Several were damaged. Not expecting that much damage, I foolishly signed Option 2 of the contract, which waves full replacement cost. It allows for replacement cost of $0.60/pound of that item. AVL’s settlement offer for some items was $508. Because the damage to the house was not noted in the log when the movers were here, AVL only allowed $725 as a “courtesy allowance” because I had pictures. There was a long list of other items that AVL did not offer fair settlement because their damage or loss was not listed on the bill of laden. As the homeowner, apparently it’s my responsibility to assess loss or damage to EVERYTHING as it’s unloaded. I guess I was supposed to go through every box while the truck was being unloaded to check for damage, but had 90 days to submit the paperwork? There was a 5-man team unloading items and entering the house through 2 entrances, some boxes and items were left in the garage. I could not keep track of everything. AVL used a $200 rain barrel as a packing vessel. It was filled with tools, then a chain was taken out of a tool box and thrown on top of the tools. The weight and sharp angles wore a hole in bottom, which wasn’t discover until I emptied it. A wood cabinet was destroyed. AVL put it in the garage and buried it with boxes so that I couldn’t see it. Out of “good faith and customer service”, AVL offered a settlement of $250 for the items damaged or lost that were not listed on the bill of laden because of the photos. As per their agreement, AVL had 120 days to respond to that claim. After 121 days I called them. For me to accept their pitiful offer of $1483, I must promise that I “will not, directly or indirectly, make any negative or disparaging statements”. I would rather be out the $1483 and inform others of our experience.

Amanda Shrake

Working with you was a pleasure. Keep up the good work. I recommend anyone interested in working with hard working honest guys go with these guys.

Nancy J. Cohen

Tried to get a quote to move my things from NC to CA. I told the lady I had already moved to Cali but my stuff was still in NC (Military), she asked me if its a 1 bedroom house or apartment. I answered 1 bedroom house because that's the amount I need to be moved, my belongings are actually in storage. She asked if there are steps from the house the things will be picked up from, I told her the belongings are in a storage and that there are not steps. Her reply was "When I asked you it was a house or an apartment, you said house". I told her I can hear the attitude in her voice and that my stuff is in storage and the size of everything was 1 bedroom house. She said "I know what I asked you". Super unprofessional! I only requested a quote because of the good ratings I seen online, I'll make sure to let people know exactly how you guys conduct business.

G P

So far I have scheduled the move, which is to a different state ... and I must say that dealing with “Francz was a total pleasure. He was professional, personal and accommodating. Prior to dealing with him, I spoke to 3 other companies and it was not a good experience ... rude & condescending. I have to say that he turned my whole day around. I have other family members that will be moving to the same area after there homes are sold. I have passed on “Francz information and shared my good experience. American Van Lines has an excellent employee in Francz. One more thing, I felt that their pricing is quite reasonable, not inflated like some of the other moving companies. I definitely give a high recommendation.

Monique Johnson

People were friendly and I trusted them. But a significant number of things didn't arrive at my new location -- random things - like my favorite painting, half of the dollhouse, cooking items, linens, tchotchkes. But because I couldn't identify particular numbered boxes that were missing, I got zero understanding or compensation. I read this on someone else's review and didn't believe it - but it is true. YOU NEED TO WATCH EVERY SINGLE BOX THAT LEAVES YOUR HOUSE AND CHECK THAT THERE IS A NUMBER ON IT. Otherwise, you're SOL when your items go missing.

Love The Universe

Super fast! We moved our 1 bedroom apartment from Dallas to North Carolina. They picked up on Friday and delivered on Monday. Just 2 days in between. The drivers took good care of our things while moving and nothing was damaged. They labeled every item and every box before loading it on the truck. About the price, I am impressed there as well as our weight reduced than the estimate, they lowered the price too. I was quoted 1995 initially and ended up paying 1650 (weight 1100 pounds app.) I am done opening all of the fragile items and nothing is damaged. I wish I remember the drivers name to mention here. They unloaded and setup all our furniture very carefully and even helped to hang our wall decor and pictures.

Timothy Voelkel

We hired American Van Lines for an intrastate move four hours from our former home in the Fort Lauderdale area to the greater Orlando region. They were professional from the start. Allan Bleecher was our main contact. He detailed every item in the house that needed special attention and answered phone calls promptly. Allan stayed with us the entire move, calling during the 3 days it took to pack, load and move to make sure everything was okay, along with Elena Morgan who was our moving coordinator. The men came on schedule, were polite and efficient, and packed our furniture and fragile items with care. We had no mishaps and were very pleased with their professional approach. As for pricing, it was on a par with other companies. Basic insurance comes with the price but you can add more coverage. At our new house, they unpacked the furniture and placed it where we wanted. The boxes went into the garage. I would highly recommend this company for the ease of operation and the care they take of their customers.

Guilliana (Guilly)

(Original review deleted) (The company made amends with me.)

Jacob Terry

Blocked property while insisting on unloading. When approached about it, were very unprofessional and flippant. Do not utilize this company.

A. Larsen

My name is Michae Edwin Macchioni I was th top salesmen for over close to six months before my mother passed away. Jeramy Frank sales manager if you can call him that Anthony Disorbo Owner . I am an Honarabilly Discharged Marine Veteran with a kind heart to take care care of my customers This organization lies saying they don’t broker jobs out which means you believe your gettin an American Van Lines truck then they estimate I gave you changes because they use. So called Partners sn your price is higher. I can’t live wit out being honest . They only care about your 50%deposit then they have you where they want you l. They don’t care about you or your furnishings they care about money. I can’t and will no live like that. Please do your research Consumer Affairs is a joke they pay for that sight not real. I hope this helps

Danielle Hall

I recently had the pleasure of working with American Van Lines and would highly recommend them for packing and moving services! I have moved many times and typically pack my things myself but this time I hired them to do this as well-which I was very concerned about! I had asked one of the packers, Jack to let me know when he got to my china cabinet as I wanted to see how he was going to do this, he said no problem. I explained to him that the items in that cabinet, while not high value in dollars, were from my Grandpa who has passed away and the sentimental value was irreplaceable. At that point he told me not to worry he was going to pack and treat my belongings as he would his own. When observed him throughout the day I can say that is exactly what happened. They were very professional, efficient and paid close attention to ensuring everything was very secure. I was completely impressed and pleased with their services. The price was competitive and the final cost was exactly what was estimated. Thank you American Van Lines!

Thomas DiBlasi

I have to start off by thanking my sales rep that came out to my house twice. The initial walk thru, and then a week before the move. Thanks to Mr. Peter Pagan. Mr. Pagan was very thorough in his estimate. I encountered no problems with the entire move from beginning to end and nothing was broken, the crew led my Rafael, was excellent as well. Yes I highly recommend American Van Lines and THIS crew!!!

Michael Opbroek

Best move ever!!!!!! The driver, Rigo,made the difference:)!

Yeisa Arriaga

(Translated) Excellent. I recommend it! Excellent! (Original) Excelente. La recomiendo! Excellent!

Yovana Garcia

A-1 moving crew. Moved us from NJ to FL. Very highly recommend.

Jessica Truelove

Unbieliable movers!!! Would highly recommened to anyone anytime. They are the best of the best!!! 10 Star not 5!!!

valerie arena

Great service, personnel really helpful. They took care of everything. Very satisfied with their service.

Peter Richardson

My experience with this company was horrible, very bad attention from the employees, they are not professionals at all.

Joanne Hunt

Everything turned out fine in the end. Satisfied.

Chelsea Fischer

They are very responsive when selling you but will not call you back, make excuses on long delivery times. Do not believe their dates.

Ryan G.

I have to say, I don't have not one bad thing to say!!

Jody Parrilla

The WORST. This company made my move a waking nightmare. AND months later we are still realizing what they lost. After showing up hours late, they started loading our stuff, then stopped and tried to raise the price on the DAY OF MY MOVE. …

Katie Lewis

I have nothing good to say about America Van Lines, so I’ll say this…go with ANY other moving company because this one will cause you nothing but a headache and constant frustration. Not only were they 20 days late in delivery per our contract but not once during the 6 weeks that we waiting for our stuff did they reach out and give us an update. We constantly had to follow up and ask for updates to which they always respond that there was no update. Then our job number was moved to someone else because we asked for escalation, so Rebecca was now our main point of contact and she was even harder to get a hold of and when we would finally get a hold of her after persistently calling she would tell us to expect delivery on certain dates and then would never follow up again. Getting our hopes up to then just ignore us for days. They breeched our contract, gave us attitude when we reached out for updates and even lied about delivery dates. Oh also, they were supposed to give us 24-48 hour notice as to when they would be delivering our stuff but of course called us a few hours before, same day with a 3 hour window. We let them know many times that were were out of the country celebrating our honeymoon so we needed to coordinate for a family member to be at our place during the delivery. I could go on and on about the issues we encountered with this company but overall I’ve never experienced worse customer service then I did with American Van Lines. Save your money, time and sanity and please do not use this company.

Nicole Sia Rodriguez, Kissi Couture

American Van Line has courteous sales representatives, hard-working workers, and responsive customer service. However, the coordination and communication is poor.

Matthew K

I trust all of my moves with American Van Lines. They have been my moving company of choice for the past 14 years. I recommend them to all of my friends and family. Thank you for always doing a great job! A Loyal Customer.

Lisa Alducka

“I have using American Van Lines for about 10 years now. This is my third move with them and I am extremely happy with the way they handled my move. From the office personal to the workers, great job”

Ricky Davis

No problems whatsoever - great move

JS D

I am changing my review from 1-star to 4-star. Previously, their coordinator Araminta Pridgen was horrible, which made me want to cancel their service. However, another coordinator Samuel P. called me and apologized for everything. Samuel is way better than Araminta. Since Google doesn't let me just delete my review, I change it to 4-star. I'll update my review comments and stars after I'm done with moving.

Nancy Albrittain

American Van Lines** moved me from TAO HI-RISE in Sunrise to house in Coral Springs. I was worried about TAO having so many restriction on the move . The move had 1 of 2 elevators reserved from 9-1 so that the moving men had to HUSSLE, of course not damage anything. I lived on 17th floor , 3bdrm,3bath. American Van Lines men with dollies, boxes, and furniture had to go thru hallways which left them on other side of building, where only moving trucks were assigned. Every 15-20 mins security for building came around checking. My nerves were shot thinking we were not going to make move on time. Once 1p comes elevator is assigned to next person moving in or out. Well to say.....the 3 men were great and finished before 1pm. The guys knew the situation and they made it happen. I wish had used them moving into the building. If I move again I will call my rep JenniferAnn , she will make my move...Kudos to the BOSS for hiring such great people....

Jennifer A Whelan

American Van Lines maintains excellence in every step of the way during the move process. My first call to the last exchange was top-notch professional. We had a very difficult move in relation to the time allotted due to a death in our family and they worked with us to make it happen. There was a last minute change on their part- -and we were not happy. (But do note we had a difficult timeline they worked hard to meet) We continued to work together and AVL met their obligation and then went above and beyond to help us get our move done. The guys who arrived to pick up the furniture were so nice and hard working and careful. The guys in the other end were the same. And the leader/driver was beyond terrific. Don't hesitate in using American Van Lines. I cannot imagine that there's any better. Thanks, AVL. So grateful we found you! Theresa Mc and Janet C

Kandie Hill

Best carrier in the moving industry it's family makes your move fun

Lori Anne

Edit: after receiving a call from the customer service manager, changing my review to 3 stars. They make every effort to make sure that you are satisfied if you complain.

Doug Hill

Great experience! Beginning with the binding quote "walk through" to the delivery of my items. The staff is professional, polite and readily available to answer questions and talk you through your moving experience. When the team arrived at my home they handled my belongings with great care and moved with great speed. My items were delivered in perfect condition. Nothing missing or damaged. When it's time for my next move, I will select this business again without hesitation. :)

Cory Coddington

During my experience with American Van line found out that if there is elevator in your building and your are living at 3rd floor and moving to 4th floor of the building that has elevator, the moving expenses will increase by couple of hundred dollars. But when the movers came to your place to do the job, the first thing that they are looking for is the elevator. This hasn't made sense to me at all and need to be changed; because it is obvious that elevator makes mover's job easier than they move stuff through stairs!!!!! Then if I recommend AVL to my friend and family I will tell them to be aware of that and negotiate in advance as I did. Still I don’t understand the reason. Despite of some broken glasses and not delivered an item (the Wooden Lamp stand), I am satisfied with the job that was done “

K. W.

I have moved more times than I can count, and this American Van Lines move from the East to the West Coast was by far the worst move of my life - more misrepresented at the front end, more stressful in the process and more damaged at arrival. The paperwork was less transparent, and the documentation was more confusing. Unless the cost and logistics of your move are being completely handled by your employer and insured for full reimbursement by Baker International, avoid AVL even if the competition "appears" more economical. (Appearances are deceiving.) At the front end, my AVL sales representative made representations that proved baldly false. In the process, despite promises to the contrary, the move was contracted out at the last minute and not provided by AVL. The subcontractor, whom I had no role in choosing, was dispatched to our home without up-to-date paperwork on the size and pricing of our load and arrived with a van incapable of accommodating our belongings. A three-hour telephone standoff resulted while the pricing was argued and negotiated between AVL and the vender, but that didn't fix the size problem. Eventually, the crew loaded what belongings would fit into the van, drove overnight to New Jersey to unload them in a warehouse and came back in the morning for the rest of our goods. The whole process from the three-hour standoff through the second load lasted 24 hours, a record. And then, when the load arrived in San Diego, a dozen items were broken, most of them irreparably, and boxes were missing. I could provide a laundry list of tactics to minimize the risk of experiencing what we did, but the only guaranteed one is to move with another company. I will say the customer service representative who troubleshot the move-day issues was responsive and, in the end, broke the logjam, and the moving crew dispatched from New Jersey also did its best under tense conditions. However, more truthful and professional front-end service from AVL sales, professional follow-through on representations, and better communications between AVL and the subcontractor would have made customer service triage unnecessary. I can't recommend strongly enough against using this company. How they end up in the top 5 of various websites is a complete mystery and suggests paid placement rather than organic results.

Lynnette S

Update. The company got in touch with me and looked into our issues. They offered $500 to settle our differences. ================== They charged us $1700 more than the estimate. To get our business? I don't understand this gross underestimation. The movers were very professional though. They started working promptly and packed everything. However, during the move, all of our towels, box of diapers/wipes/baby stuff, half of a shoe rack, and part of a large toy were lost (can't think of others right now). I was promised a call back by last Friday. I've called and emailed the company with no response.

Suhail Inayatulla

Great company.

Brian Abadia

Great company and the salesman Brian was amazing! He was on time gave me the best price with no hassle. Best of all the company followed through and delivered on all of their promises.

David Brooks

Great Company Very careful with our furniture and our fragile items They were very professional I would certainly recommend this company

Taylor Hembree

My first interstate move in about 30 years. Phone contact with sales person and customer service frequent and helpful. Movers very personable, efficient, and cooperative. Was nervous about doing a big move, but all around a good experience

Priya Darshini

I was in charge of our family moving a couple of times in the past, but due to a recent injury we had to change our plans and seek for help. We knew that moving companies would charge a fortune for a 3 bedroom out of state move. So we started making calls to gather quotes and pick the most affordable company. American Van Lines gave us the cheapest quote after some negotiation and quote comparison against the competition. Cheapest choices are often regretful and I expected shortcuts or hidden fees eventually. But to my surprise, the movers in charge arrived in time. These guys did the job swiftly within the scheduled hours with no accidents. It was quite revealing when the truck delivered our furniture at the designated location in Miami and find that nothing was damaged or missing during the move. All those horror stories you may find on the Internet about moving companies do make you feel nervous and suspicious. It’s good when professionals take care of you and provide exceptional service at an affordable rate. I’d recommend them to my new and old friends.

Rod Snyder

We were referred to this company by a wonderful real estate agent and she said speak with Brian Maguire, we did and he and his company made our move easy. Our Van Driver Dennis, was professional and right on time. THey picked our stuff up on a Monday and delivered our stuff that Friday in a different state! What great service. Everyone we dealt with at American was super! Thanks Brian, Anna, Dennis and the team at American Van Lines in Pompano Beach, Florida!!!

Matthew Goudreau

The sales team was really great had a lot of trust with the information I received. I had arrange a move with 2 possible dates. I was told that dispatch would call to confirm either of the days. I tried reaching the company 4 times to speak with dispatch. Then got a call fro the movers that the truck was on it's way. During the move the movers didn't have any tools were completely unprepared and now I have a bed missing pieces. I wouldn't recommend this company.

Dee Marie

The men who moved my furniture and boxes were polite, efficient and took extremely good care of my things. This is the best experience I've ever had with a moving company. I highly recommend American Van Lines for your next more.

Reina De La Rosa

I would like to use their service again and again. They are upto their service bar they have set.. I have used their service in 2015-2016. Thought to write a fair review and give them a Thumbs Up. :)

Stacey Samuel

This company is nothing but a bunch of liars. I used them because I read good reviews. Those reviews were not true. I hired this company to move a small load from Pittsburgh to Austin. They quoted me a reasonable price and assured me that it would be delivered between March 28 - April 1st. On March 12, 2018, they picked up my furniture. After loading everything I found out that this was not the company I had hired. American Van Lines had sold my contract to someone else. My husband and I decided that it would be fine because they assured me they were a subsidiary to my company, Which is the first lie. Two days before my departure I contacted American Van Lines to check on my delivery date. I spoke to the dispatcher who assured me that it would be on time. From that time on they simply lied to me. The furniture arrived April 12, 2018, a month from my date. I would never use this company again and hope no one else will either.

Barbara Rude

I'm luke warm about AVL... I've had issues with the charges and ruined furniture. The people I have dealt with face to face have been great, but as soon as its a phone conversation its not so good and the communication is really poor. Had I known I would end up paying extra I would have chosen another company. My recommendation - make sure you are 100% clear on charges and sign up for an insurance that would have left me with less of a headache!

Lisa Burgos

Excellent for a long distance move if you don’t need your items by a certain date! You do have to pay in full before your items are delivered though, which is risky if your items happen to be lost or damaged. My delivery date was changed about three times but everything arrived in pretty good condition.

Emma Liston Draughn

10/5 EDIT: updated to 3 stars pending resolution, per business request. Apparently their phone system went down, which was why it took several days to hear back. Will update w/resolution 9/30 The loaders were incredibly friendly, but appear to have spent their time being so, instead of taking care of our belongings. One bookcase had a rock embedded in it, every single piece of cloth furniture was damaged, chairs were broken, and at least two pieces of large furniture just went missing. Have yet to here *anything* from the company, or our agent who was entirely responsive when it came to making sure they were paid, but has now vanished into the wind. Would not recommend.

Dora Sehter

I have edited the review of my experience with American Van Lines after coming to a positive and professional resolution of the issues I had with them. Thank you.

Terry Wilson

After being contacted by the company and voicing my concerns was able to come to a resolution. Would now recommend this company.

ali rose

Great service from sales to coordinator to movers. We especially appreciated the movers who were personable, caring and careful.

Michele Personius

Issue was resolved.

Ellison Stearns

(Translated) The best moving company (Original) La mejor compañía de mudanzas

Christopher Osan

scammers!!!!!

Alexus Rovinski

After the loss of my dad, my mom decided to move back to her home state 1000 miles away. During this difficult time, I researched companies and decided to go American Van Lines because they had the best reviews. The reviews didn't fail us. Starting from the first phone call, everyone was pleasant and very helpful. We dealt with Matthew handling all our moving needs. The men that came to do the loading and unloading were wonderful and friendly and clean. They were very efficient and even delivered a day early which was beneficial for us. We would definitely recommend this company. The only reason for 4 stars is because I didn't realize they sub contracted their moving trucks. Our moving truck was Quality Relocation Inc.

Nathan Cummings

A wonderful, positive experience with American Van Lines. I would certainly use them again. Pickup and delivery both went smoothly, and had great contact with both customer service and the van driver. Very well coordinated. Thank you.

Tinka Hutchins

Best mover in the country

Michael Macchioni

Had problems with the delivery but was able to rectify with the owner. Problems occur in any relationship. It is how problems are handled that matters. This was handled to my satisfaction.

Bonnie Stanford

Truck was over 8 hours late for pickup which would have been smoothed over by a phone call from the driver which never happened during the four hour window that my sister and I waited on.. And our 'senior move coordinator' never returned my text. Took several followup calls from us to find out what was going on. Wasted our entire day. Delivery is scheduled to arrive between 3-5pm today. Driver called (2:30pm) had no idea that he would need a smaller truck to get up our narrow street even though it was specifically quoted on our job as we knew it would be impossible. "I'll need to find one" - he said.. And then he couldn't find our house on gps which is eye rolling. There are very few invisible neighborhoods in Los Angeles. Driver showed up here (3:30pm) Saturday in his 16 wheeler w/o a small truck AFTER WE DISCUSSED THAT HE WOULD NEED ONE and he won't be able to get up our hill. Thank god he didn't try and now he wants to push the furniture up the hill (basically 3 blocks). We convinced him that this would be a bad idea.I feel sorry for these guys. Driver said he would deliver Sunday morning. It's now Sunday. He never showed up. Again we had to call to find out if/when he would arrive. It's Monday. I called the driver @ 10am. He doesn't know if he's going to make it today. And he didn't. But he texted in the afternoon to tell me that. #progress Now it's Tuesday . . . Who is running this idiot farm? p.s. oh hey the idiot farm is run by Anthony Disorbo. I just looked him up. We both grew up in Coral Springs! You may want to consider a copywriter for your bio but so encouraged that you painted 3 whole trucks with your charities of choice. Quoting you, "Anthony feels that it is very important to constantly train his employees to work as a team and at the same time make sure to provide all of his employees with the tools to be successful." Yawn. Manage your bizness you clown balloon animal.

Linda Holt

This is the second move with American Van Lines. First was a local move and now hired to go to another state. I have complete confidence that I will receive the same professional service on this move. Plus, the office staff are very courteous and know their business.

Shella's Blessing

they were efficient and delivered the products 2000 miles away in the time window given. Their cost was very economical. They were able to accommodate were very strict deadlines

Randy Hansen

Overall American Van Line is very good. The representatives - Johnny and Benjamin follow up and take care of me. The moving service is fast, I don't wait for many days as other moving company will do. My stuff is not damaged or missing. I would recommend it.

Ankit Jain

Ignore all the paid reviews. This company is truly terrible. They lied about whether or not they subcontract to other firms (they do). They lied about the fact that you would receive a twenty four hour notice from when your stuff would be delivered. They provide an exceptionally bad service.

Tamara Y. Washington

We were promised a 7-9 day transit by our sales rep and our driver upon pick up. On the 8th day we got a call stating they would not arrive with our stuff for another 12 days...18 day transit was not what we paid for or agreed upon. We got …

Russ McLendon

We got 5 quotes, we decided to go with American because the load, our stuff, stayed with one company and one driver. All of that was good. My only issue was I paid for a “long carry” and a shuttle truck to make sure my bases were covered. I SHOULD NOT have done that. I should have let them bill me for any extras needed. The shuttle truck was able to get close to my house and therefore no long carry was needed and big enough to carry all my house goods. So I paid for a shuttle truck, long carry and the normal truck move. I only got a refund for the long carry. Getting any kind of refund was way too much trouble. Quick responses to set up the move, no responses after the money was paid and load moved. It took an email to senior management for ANY response. Btw, the driver, Fred, was fantastic!

Lou Marconi

Lot of work going on here

A French

AVL is responsive BEFORE your items are picked up and moved. Once they pick up your items, it becomes hijack season with them and the communication decreases dramatically. They WILL hold your items hostage until you pay any overage they are …

Matt Strong

American Van Lines was awesome! They came over and gave me a completely reasonable estimate and even gave me tips for the move. They provided with me all the boxes I needed and the day of the move went without a glitch. The movers were excellent- quick and efficient. They went above and beyond and not a single item was damaged or broken. I would highly recommend them to anyone looking to move!

mitchell rehmann

Very professional and at a good price. We had a long distance move from florida to texas and they were a pleasure to do business with.

Noreen DOnofrio

Dori helped a lot with our move. Thank you guys for being patient and helpful. Price wasn't bad either.

Angel Shadoff

Worst moving experience. We are on Day 14 of a 2 day/400 mile move and still do not have our property. Lies/false promises and they used a driver/mover who did not have a valid DOT license — that has been our experience. If you care about your property, do not use this business.

Megan Hoar

The move by Benjamin and Brendan went smoothly and quickly - both really great guys. The customer service with Elena was professional and courteous. The only hitch was around the binding estimate but that was largely due to me. My inventory list was not completely accurate which led to a rework of the pricing. I did not understand well enough the importance of the inventory and the impact on price. I would recommend to American Van Lines that they take greater lengths to explain this to customers.

Pearl Hu

Although there were a couple of hiccups in the process the owner personally ensured that I was entirely satisfied. I greatly appreciated the personal touch and the professionalism:)

Anne Zhao

I love American Van Lines! They moved my furniture perfectly again! I trust all of my moves with them. They have great communication and they are always so careful when they handle my furniture. Thank you for a job well done!

Eva De Denghy

We couldn't be more pleased with the crew that moved us from Alabama to Tennessee. All the staff we spoke with on the phone were helpful and friendly as well. We decided to use American Van Lines after seeing their good reviews. As stated in other reviews the price was as quoted, and our belongings were well protected and delivered with no mishaps or breaks. An agent checked in with us several times during the move to see how things were going as well. We would definitely recommend them to anyone looking to move.

Janine Griffin

overall good service

Eric Kintler

It was a great experience. Would definitely use you again

Monica C.

I used American Van Lines for my move last year. The entire process was smooth and stress free. The movers showed up on time, worked quickly and efficiently and delivered everything in perfect condition. I continue to recommend American Van Lines to anyone in need of their services. Thanks for the great work!

Haute TV

I work at a storage facility, the driver and his helper were professional, safe, and worked with a sense of urgency. My customers were happy and so was I.

Phil Janik Jr

EDIT: While I did experience issues with this company, I was called immediately when I publicly shared my concerns, and they were immediately rectified and a perfectly reasonable explanation was offered. If working with this company, if you have any issues, I recommend getting an administrator involved early!

Rachael Last

Recently moved from Los Angeles to Houston. Movers were 2 days late picking me up, however everything else went well and the company really went all out to make my move a success. Things started off stressful but it worked out well in the end. I move often and will using American again.

Rafael Herrera

Great group of guys, the price was a little high but I guess that's moving

Ton Tudor

This review is based on my most recent experience, however I will comment on my past experience as well. I've used American Van Lines before with my move from IL to FL. That experience was great actually, great price, great customer service and great service. All items were picked up and delivered within a week's time and received several follow up calls in between. My most recent experience however is completely different. Since I had such a good experience last time of course they were my go to company for my next move from FL to TN. From the start it appeared great, customer service was responsive and my items were picked up in a timely manner. But it's been crickets chirping ever since. I call for a status and they tell me "we'll call you on ____ day with an expected delivery date". This has been going on for 5 phone calls now, no one calls me back!!!! What do I have to do to receive a delivery date? Are my items lost? Where are they? When will they be delivered? OMG! just call my please!!!!

Adeel Sabir

I absolutely loved my experience with American Van Lines! They were able to help me on short notice and extremely friendly. All the movers were careful when handling my furniture and delivered my things fast and efficiently. I would definitely use them again on my next move.

Orphea Snugglebunnie

COMPLETELY INAPPROPRIATE and unprofessional! My family got two foreign men and they spoke broken English. Worst part of my experience was, they were VERY SEXIST towards women. Made the move EXTREMELY STRESSFUL! I would not recommend this to anyone!

Dona DeLaura

I am a single woman, living by myself in the hills, on a road/driveway that is fairly difficult to negotiate. I was preparing to move to CA. I chose American Van Lines because it had been given high ratings by Consumers Report. I contacted American Van. They asked how much 'stuff' I would be moving, date and time. I filled out the checklist and gave them the info. The men came right on time, had no trouble in their large van, negotiating the hill & driveway. They brought the boxes to help me pack. As it turned out, I didn't need all the boxes. Surprisingly American Van did not charge me for the boxes I ordered, but didn't use. Their work staff was efficient and listened to my questions. I was completely satisfied with their work. They moved my 'stuff' to a storage place I had rented, sight unseen, in CA. The Main Office was easy to contact when I needed info, or help. My contact, Gloria, was always available. Awesome! I was totally satisfied with your services. I would use American Van Lines again in any future move and would certainly recommend them to others.

Rob Rosiello

This was our 6th household move and the first with American Van Lines. We moved from Chesapeake Beach, Maryland to Leland, NC, This was the best moving experience we have ever had...period. From the initial contact with Christian, to obtain and estimate, and then through the time leading up to the move, Helen was managing the process and even after we moved in she followed up to make sure everything was. And finally, we need to talk about the Terry and Mike, a tw0`man moving team who have no equals in our eyes. They are hardworking, courteous, kind professionals that over-delivered, exceeded every expectation. They are simply the best. A 5-star review!

Lonika Majithia

Love this company

Kim Watson

“Everything went perfect. They even delivered the heavy console stereo in great shape “

Kaileigh Byrne

“Joe & his crew did an excellent job with my move, I highly recommend them.”

Bryan Weinstein

We were very pleased with the service we received from American Val Lines.

Lee Rudick

I used American Van Lines for 2 family moves in 6 months. The customer service and crew experiences were terrific. Very responsive, professional and overall really well done.

Natalie Charow

From the initial contact with American Van Lines, through the delivery of my household goods on a snowy day, it was a pleasure doing business with all I had contact with during the process. They were very helpful and in constant contact to keep me updated on schedules. I don't plan on moving again soon, but, should that happen, you will be my first choice. Thank you for a great experience.

Christi Mapes

Do not used this company. I would not trust this company. Their is no loyalty there. They take your money and not give you the service you need..Everytime you call theirs always a new name you hear. What does that tell you? No loyalty.. …

Vjera Zec

so let me be clear up front...i am moving and looking at a # of company's. we have not selected them yet BUT i can tell you my experience thus far... - i just hung up with John Gallegos, one of their Senior Moving Consultants. I have to say, if the rest of your team is as courteous, professional, and comprehensive in their approach to clients it is no wonder you get such great ratings. My wife and i are moving 1/2 way cross the US and he walked me through your services, your offerings, how estimates get done, etc. John is a TOTAL PRO, a great representative of your brand, and just as importantly seems like a real good human being. we WILL be following up to get the estimate in the works and hopefully working with AVL. if we do, it will be in part because of people like John Gallegos! follow up - i sent this note to their general email. i received not only an email from their acknowledging my note, but a phone call from the manager of the group. again, pre selection, but compared to every other company we have talked to....these guys seem to earn their top customer service marks...

David & Kana White

Excellent service

Joellen Jarvi

I honestly thought that this was going to be super sketchy after all the comments but this worked out great, the movers were all very nice!! Honestly everything was fantastic, it did take forever (three weeks) but I mean, I had a really small shipment going across the country, I knew that was a possibility. These guys were great, I would definitely use them again and recommend them to others. The movers were really kind and helpful guys, and they got everything I needed. The moving process is so freaking rough, I couldn't pick a company for the life of me. I'm really glad I settled on these guys.

Steve Leung

Better than I imagine. True to their word the entire process. The movers were friendly and professional. They treated my possessions as if their own. I would highly recommend this company for a stress free move.

Adam Huckaby

We had a really good experience. The movers showed up on time, were courteous, took their time with the packing and loading, and were gentle with our stuff. Stuff arrived on time as promised, and they stuck to the quoted price as well. No complaints, would absolutely recommend to anyone !!

Mathius Fichera

Very efficient .

Robin Popelsky

***Update: the company management is in discussion about how to make this fiasco right. If this is handled and compensated in a satisfactory way, I will certainly update this review.*** If I could give zero stars, I would. After charging $20k for a cross-country move, this company tried to fob off the move to a budget "partner" company days before the move. When we refused, they were late to start the packing and loading, and after confirming the arrival date three times, no one showed up with our stuff! We'd paid a different company to unpack us beginning the date they confirmed everything would arrive, and American Van Lines couldn't be bothered to actually deliver on the agreed upon date so we had to pay to reschedule them multiple times. When the American Van Lines workers finally showed up the next day, they did one load and refused to continue working the rest of the day (they knocked off at 1PM). The unloading ended up dragging out over 5 days and was extremely disorganized. Now that we're finally taking stock of what has actually arrived, it's clear $8k+ of furniture and possessions are missing! This company has the worst customer service we've ever experienced, which is ironic since they claim that's what they pride themselves on. Working with American Van Lines is like a nightmare that never ends. Stay away!

Ernie Carcas

“Service from start to finish was excellent. Estimator, packers and loaders were on-time, courteous, hard-working and efficient. Delivery was fast and also on-time, in spite of hurricane near-miss. Big load, no damages. Fabulous. Highly recommend. “

Luis Gonzalez

“Having previously had a horrific experience with another moving company, I was worried. But I was so very pleased with American Van Lines from the beginning communications to the delivery.”

Mark Takus

I had initially posted a complaint on a recent move, but American Van Lines has since responded and we reached a mutually satisfactory agreement.

Adam Squires

It was my first time using a moving company across the country. At the end, all I can say is that things got delivered in a safely manner. The movers were really nice, and they made sure everything was in one piece, even the very delicate pieces.

Anita Poellnitz

This company came through and did the right thing to ensure my move was ultimately a good experience. Appreciate the company's sincere efforts to make things right.

J WILKES

American Van Lines took the stress out of moving! Everyone I dealt with was professional and sincerely seemed to care that I had a successful move. Don’t hesitate to use them for long or short haul moves. I have used them for both and never encountered a problem.

Nicole B.

A moving nightmare. We were informed earlier this week our move would be brokered out and they would get back on the exact date. Our 3 day window was 11/12, 11/13 11/14. We were informed on Thursday 11/11 our pick up day would be 11/14 …

Richard Ramil

horrible experience. they did estimate of items over the phone months before we moved. They never sent anyone out to go room by room. They asked if a tractor trailer would fit in both places, to which we replied, Yes. Two weeks before move we get a call from another company who says they were contracted by American Van Lines. They end up sending small truck with two guys who were not physically capable of doing the job. We had to rent a U- Haul and load the truck ourselves. They don't return phone calls, furniture was damaged and we had to unload. Disaster

Neal Katz

I hired American Van Lines to move some furniture and boxes to another city in Florida. It was such a pleasant experience that when I sell my house in the near future I will defiantly hire American Van Lines for that move as well. I hired them over the phone and they gave me an extremely fair price. Angie the person that I dealt with over the phone was professional, kind and extremely accommodating. When the two movers arrived, they had some heavy furniture and gym equipment to take apart and move. I told them it was like watching a ballet. They swerved and turned and got everything downstairs without so much as bumping into anything. They did so with a great attitude and a smile on their faces. I have been recommending American Van Lines to all of my friends.

Mary Fitzgerald

Brian McGuire and team are super professionals. I greatly appreciated the moving crew’s efficiency, punctuality and politeness and the care taken by all to meet the requirements of the move successfully and smoothly. A big Thank You to American Van Lines.

T Zeno

Showed up on time for pickup and drop off. Price was what they said. Did not scratch one wall or damage one piece of furniture.

McCarty Goldman

Kyle, if it had not been for your continued interest in and care of my case, I would …

im fat

They increased my price by 65% at the time of the movers arrival, the supervisor was NEVER available to address my concern. They itemized every thing they could take apart in order to increase my charge- such as sofa- sectional now called 8 …

Dorothy Lewis

We moved from South Florida to Columbus, Ohio and are extremely happy that we chose American Van Lines for our move. Many of their employees/drivers have worked for them for years, which speaks highly of their organization. Most large moving companies sub-contract all services - buyer beware!!! American Van Lines does NOT do this (or if they do, it does not appear that way to the customer)! From start to finish, our long distance move was smooth! The driver who picked up our belongings also delivered them, and he was THE BEST!!! Request Victor if you can - you won't be disappointed! Both crews who loaded and unloaded were respectful, efficient and very nice. We had a dedicated rep who we could call for anything, and she kept us informed all along the way. For your next move, If you want peace-of-mind at a very reasonable price - choose AMERICAN VAN LINES!

Matt Jeffers

I had to hire a Mover at the last min to move an old antique piece. After calling around a few places and getting nowhere I got in contact with American Van Lines around 5PM Friday to move an old antique Kenwood organ. Surprisingly they said they could have a truck there the next morning at 10am. Sure enough at 10am the movers showed up. I forgot the drivers names and his crew, but they were very professional, took very good care of the antique and moved it to my destination in less than an hour. Not only did they accommodate my last min move, the prices were cheaper than the other locations. Thanks again.

Rick Wallace

This company refused to commit to a departure date until one business day before, even tho I booked months in advance. I ended up having three "moving coordinators " and working with three other customer service reps including supervisors. Then they missed their arrival date and lied saying someone tried to call to let me know, but I had no missed calls or voicemails. I told them I was unhappy with this. A supervisor threatened me with legal action if I posted poor reviews. I tried calling and emailing for two weeks trying to get a final weight and price, to adjust for extra charges that were on the estimate but not on the truck, as well as get an arrival date, with no response. After 24 days, I was told that they did not have a weight and would not give me a final price until after delivery. I would have to pay and then if there were any changes to the final price I would have to pay more or get a refund. I got to speak to a supervisor after holding for over half an hour. She told me I my requests were reasonable and that I would have a weigh bill and final price when the driver arrived the next day and that the bill would be adjusted to remove the extra charges included on the estimate that did not make it on to the truck. None of this was passed on to the driver. When he showed up he had a weight, but no copy for me. They required payment before unloading, but the price the driver asked for was still from the original estimate. I spent close to an hour on hold speaking with yet another new customer service rep trying to straighten everything out and finalize payment while the crew sat outside. The driver was polite and answered questions for me to the best of his knowledge, but he doesn't deal with the charges. They were capable, but one arm on my couch is broken, coffee table scuffed, directional arrows on artwork ignored, etc...I realize things happen, but moving is stressful enough without adding complete incompetence from a company on the other side of the continent who refuses to follow through on any step of the process.

Lucy D.

I had to move unexpectedly.... within three days.... and Dori at American Van Lines was able to arrange a move for me promptly. The crew arrived as planned and the move went very well. This is my second move through this company and i am very pleased. I highly recommend them!

Theresa McQ

This company had great team work and communication. Truly exceeded my expectations. Price was reasonable.

Leon Scott

“The men delivering my belongings, couldn’t have been better. They delivered in a snow event and very cold temperatures but were still so professional. I would recommend them to everyone. Pass on my thanks to them. You are so fortunate to have these men on your payroll.”

Jennifer Paladino

There have been delays on the arrangement with a trucker affected by COVID-19, but it has been amicably resolved with customer service department at the end of the day.

Bruce C

Very, very happy that we chose American Van Lines for our X-country move (NY-Washington). From start to finish, everything was first rate! If you are considering a move, these are the folks you should be talking to - highly recommended.

Matt Blalock

There was a significant delay in delivery of items. AVL settled/resolved.

j Walkup

I've moved 6 times in the past 10 years, finally moved for the last time into my forever home! This company was by far the best moving company I've used. Starting with coming to your home to access your items, they can let you know exactly what kind of day to expect as well they know exactly what they need to make the day of as stress-free as a move could be. Professional, prompt and finished early! I'm glad to have ended my moving 'run' with these guys. Highly recommend!

Erik Barfield

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Martin Mark

Fabulous, we had great movers, courteous, well mannered, got the job done and got it done right. Everything was labeled properly, nothing was broken, I will definitely use American Van Lines again.

ron fortier

Everything about American Van Lines was a positive experience. Customer Service, Movers, Timing, Care and Consideration from all the staff was 5 star! Would highly recommend.

Susan Campbell

I would give American Van Lines 5 out of 5 stars for the value of their services, their professionalism, and the way they handled our belongings with care and respect. I would highly recommend American Van Lines for any move that you are making. Our belongings were stored for 2 months for a very reasonable price and delivered on time with everything intact and just the way we packed them.

Regina Vinson

Efficiency and speed is what i needed cause my new job stared in two weeks. American Long Distance Moving and Storage was able to re-locate us within that timeframe without a hitch. To me you did what a company should and offered a solid service an a price that most Americans can afford, even during these crazy times of the pandemic.

Ronald Bruno

This was the worst moving experience i ever had - and i moved a dozen times in the past 10 years. If you want a reasonably positive moving experience, this is NOT the company for you! Because this was an out-of-state move I went for the expensive one. The sales people were outstanding, professional, and so reassuring. As soon as you sign the contract and pay half, you see the tone changing: no one returning my calls, conflicting arrival times, no one answering the main line. The day they came for pick-up, they gave us a window of 5PM-8PM. They didn't get there till 10 PM. We incurred a penalty from the condo association b/c it was outside the moving window of 8am-8pm. In addition, they surprised us with a +$300 surcharge because they claim they needed a smaller shuttle truck. Why they didn't know this beforehand I don't know - probably complete incompetence and a willingness to charge more after you sign. I was appalled by the carelessness of the customer service on this upcharge, they simply did not care. On the drop off, I asked them to call the drop-off location so we don't get this surcharge on the other end. They assured me that would not happen. And what happens? Of course, all of a sudden a shuttle is needed. What's more, they didn't want to come up and drop off our stuff until we paid this additional $300 one more time. They basically held my furniture hostage until i paid them more. This is close to racketeering. I was absolutely furious but there was nothing we could do. If I had the time and energy, I would sue them. They should be ashamed of their business practices. But I decided they don't deserve my time and energy. Being this shady, they cant last much longer. IF YOU VALUE YOUR TIME AND MONEY, DO NOT USE THIS COMPANY! PS: I see your response that you don’t have a record on me. My move was in the last month and you absolutely have record on me as this is the same gmail address I used. At least have the courage to admit your mistake. Your customer service is as bad while responding to reviews!

B Holtgrieve

This was, by far, the best moving company we have ever used! The process from start to finish went according to schedule. They communicated well and kept us informed during the process. They came in under budget and everything was received in perfect condition. Our driver, Michael and his team, did a great job and were very professional! We had the time before the move and did the packing ourselves. We highly recommend American Van Lines for your next move.

Steve Mcleod

Brian came out and gave me the best customer experience. He was courteous, and customer oriented. He answered my questions, did a thorough walk through and treated me like my move mattered. Thank you for giving me the kind of experience a customer should have when shopping for moving services.

Ron Davison

Thieves! Absolute horrendous experience, customer service and integrity. We purchased their insurance and when they arrived it was the first question they asked. After they unloaded I told them we were missing 5 boxes and the driver said there was nothing left on the truck and I should call the customer service number. Horrible experience and we lost meaningful belongings that can never be replaced.

Jay Greenwald

I used to work for this company & have moved with them , ( my parents ) Had to leave the company not for there service however for the TOXIC ENVIRONMENT at the office , I base myself off of trust and when the sales manager JEREMY & LUCY in the office are sleeping with each other and JEREMY is a married man it’s something that caused a burden on my everyday work life , just being around something so deceitful ( everybody in the office is aware ) ; favoritism always being played and the lack of respect for us ( the employees ) is unbearable.

Mike Capizzo

Service was exemplary. I would use them again.

Chris McLaughlin

If I wanted only 2 guys to move all my stuff and damage a few pieces of furniture I could have hired a few local movers myself, rented truck, and hired a driver and saved myself thousands of dollars . Waste of money and my time . Never again will I spend thousands of dollars for 2 guys!! To move all my stuff

Ellen Greenblatt

At first I was skeptical to use the company due to their low quote, but the strong reviews convinced me to give them a try. I am very happy I trusted the reviews! My move was from Georgia to Connecticut and from the first quote to the final delivery, I was very pleased with the company. Customer service was very friendly. The movers were professional, fast, efficient, and friendly. All my items were accounted for and all my fragile items were handled with care. I hope to never do a long distance move again, but if I do, I would use this company again!

S Travels

It was actually 4 months ago, exactly today- on May 16th, 2016 that I used American Van Line services. The 3 movers - the guys that helped me pack and move - were terrific. They were very, very helpful and professional - and friendly. They helped me pack boxes, that I did not expect. They were very thorough in all that they did. I also appreciate Brian, my Sales Associate/Manager who worked with me initially. He too was professional, helpful and friendly. Because of the extra services that I needed, the cost of my 1 block move turned out to be double the price.

Sam Ribbler

Eddie and the guys were extremely friendly and efficient. They packed my mother's items carefully and kept everything organized so that unpacking was a breeze. Having American Van Lines do the packing and moving made the stress that normally goes with moving, seem nonexistent. Would highly recommend your company to anyone planning a big move.

Angela Mccarty

We were moving from Texas to North Carolina. The process was a little painful at times, but I suppose moving always is. In the end, our stuff was delivered within the window, was in good condition, and the price was very reasonable. All of the movers, both at pick-up and delivery were very nice, cordial and easy to work with.

Mic Lee

We had an excellent experience with AVL. They moved our furniture from the east coast to the west coast. All our furniture arrived in great condition and everyone we dealt with was extremely professional and accessible. Highly recommend.

Luis Delgado

(Translated) Pesimo customer service (Original) Pesimo servicio al cliente

Greisa Ramirez

No problems with the move. These folks were careful with your stuff and did not waste your time. Best quoted prices, and no hidden fees.

Joan Parker

I receuved a quick estimate, very good customer service from everybody in the process. People where kind and efficient. Dora Sehter

Emerito Vega

Very professional and accommodating. Did an excellent job and had no damages. Made a difficult move very easy.

Shelley Melrose

American Van Lines is the ONLY company I trust my corporate and residential relocations to! For the last 15 years American Van Lines has earned my trust and business by flat out just doing a better job than any other moving company. Thanks, AVL, for taking the stress out of moving!!!!!!

Mark Echols

I have a five-bedroom home and had a move scheduled several weeks ahead to go 1200 miles. They called me four days before the move and told me that they don’t have a truck for us, and they won’t be able to move us for over a month. Having sold our home, we have to be out this weekend...moving next month is not an option. They threw us into last-minute chaos, trying to find a new moving company during the busiest moving season of the year. Save yourself the heart attack; schedule a company that will actually show up. ADDITION (Three days later): The manager called me today (they saw my review) and apologized profusely. She said it happens infrequently and that they hate to not be able to service customers (which I believe). I sincerely appreciated her effort to reach out. I was also offered a large sum of money to “make me happy,” with the request that I remove my 1-star review. I think honest reviews are an important part of holding companies accountable and helping them to improve, so I declined.

Christopher Abbott (Chris Abbott)

My experience with this company has been a nightmare. Horrible. Would not recommend at all

Michael Jones

After working with the company, a satisfactory outcome was reached.

Laura Maniscalco

I had used this American Van lines a few years ago and was so very pleased. As we were now moving hours away, I decided my experience was so good I would use them again! This experience was an even better experience! Our move was about 4 hours away and we had a lot of stuff. We needed packing and moving... The helpers /packers did a great job. They we all very nice, courteous and respectful. The rockstar of the team was their driver and leader, Francisco! This guy never stopped, one of the hardest working men I have ever met. I was so pleased with my experience again! I would recommend them over and over. They really did a great job and made this move so much easier for us Thank you all at American van lines!!! 5 Star!!! Sincerely Noreen

June Feigenblatt

Update: They worked with me to resolve the last three items, which constituted my major issue. The price of full insurance was $600, which I found steep, especially considering $600 in damages were done. Not sure how I could have approached this process better but the bottom line is that they made it right and accepted my damages claim. -------- I chose American Van Lines based on good reviews on this site. I wish I hadn't. 4 damaged goods and one expensive missing item later, the hell of using this company has really hit home. Here's a list of crappy things that went on with this move. PRICE: Exorbitant. If you've got a small brooklyn apartment with no kids... get ready to spend 3 months pay, basically $10,000 to get your things to another state PICK UP TEAM: Unprofessional movers. The squad that picked up our items were not American Van Lines employees but hired hands contracted for day work. They kept a terrible inventory log, somehow missing my coffee table and shelf (both wrecked in the move), all marked down with indecipherable scribbles on that press-through white/red/pink paper that you haven't seen since 1987. Their system is totally ancient and leads to mistakes mistakes mistakes for you down the line. EMAIL: Trying to email your representative directly? Sorry it goes straight to their spam box. They'll tell you this when you call, often. Unfortunately email is more than half the communication you'll have. WAIT: A 2 day drive can mean a 2 week wait for your items with no specific delivery dates or times available on your stuff for weeks. You'd think you'd be saving more money with a system like that. No. DROP OFF TEAM: A team member showed up at our house by himself without our items, they had been hired for the day and was not associated with American Van Lines. We were never alerted that this would be the case and were pressured into tipping the additional outside help. The truck driver showed up, unloaded items and proceeded to leave a box at our home that didn't belong to us. We texted him that day to alert him that there was someone else's item at our house and he asked we keep it outside for him to pick up later in the week. The box remained outside for weeks on end and he stopped communicating with us about its return. LOSS: They packed an item of mine, didn't log it, lost it and have claimed no responsibility. DAMAGES: My coffee table had the legs ripped right off of it, a huge crack split my shelf in half. Several boxes had huge holes in them from mishandling, leading to a shattered wine glass and platter within. We were told by the mover when it items were dropped off that all we had to do was take photos and make a claim online within 90 days. That's it. This was a boldfaced lie. CLAIMS: We were denied all damage claims, even after providing photographic proof of damage. This was because items were not marked as damaged with our delivery man upon arrival. He saw the coffee table was broken!!! Why did he not write it down!?!

M M

The company reached out to me regarding my denied claim and made the situation right. I appreciate that though I do wish that process would have been a bit faster and less of a headache but once I spoke to the gentlemen in charge of claims we came to a quick resolution that was good for all sides.

H Saunders

I am disgusted with the poor performance, negligence, and lack of communication from American Van Lines. We booked a cross-country move with them from San Francisco to Philadelphia, based on their assurance that they would handle the entire …

Joe Folta

Good company not the best but..good

patricia morin

I don't know how this company has such great reviews. Our experience was horrific. They called us the day before our move and pushed the move date back almost 3 weeks, due to a miscalculation on the truck size needed.....this was their miscalculation. Reading online reviews this seems to be the "modus operandi" of them and many movers. Bait and switch and charge more to give people what they thought they were getting in the 1st place. I read where they sub out to 3rd party carriers all the time and I told the supervisor that I didn't want a 3rd moving us as we contracted with American. I told her this before she came back from and extended hold period to tell me of the delay. So, now I wonder if they didn't give our move to a 3rd party company and this is why there was a delay for the American Van Line truck. Movers are the pirates of the modern world, preying on people who are counting on them to be straight and tell the truth. We booked our move a month before the move date. The salesman asked for a box and furniture count and we told him it wasn't complete yet. He said "no problem we just need to get you booked and you can add or delete up to a few days before the move". This apparently is a lie. We were they contacted by our "move consultant" but she was completely useless and even after promising to send her email address 3 times, she never did it...so we had no way to reach her and no direct line to call her. All we wanted was confirmation of our move date, as they give you a 3 days window rather than an exact date and certain items couldn't be packed until the day or night before our move. Finally, on the day before our scheduled move I was fed up, so I called and sat on hold for 45 minutes to speak to our "move coordinator" or one of her teammates. When I was unable to reach her for various excuses from the operator I asked for her supervisor. After a 30 minute wait for her supervisor (I wasn't giving up) a lady answered and said she would check...5-10 minutes later she came back on and informed me of the 3 week delay (remember my 3rd party mover suspicions). These people know they are wreaking havoc with the lives of the people who trusted them, they just don't care. We were in a panic. Since we were moving to OKC, we called a company by the name of A1-Freeman in OKC to see if they could help us; they are a North American Van Lines affiliate. Spoke with Bruce who was a seasoned veteran of the moving business and easy to communicate with. He did a face time walk through with us within an hour to see what we were moving.......something American didn't do. We also gave him a box count as we were ready to go by then. He stayed in communication (phone and email) with us all day, sent us an itemized list of everything being moved for us to sign (very professional), sent all kinds of documents and moving info (none of this was done by American) and just gave us a warm and fuzzy feeling that we were in good hands. The next day we had a 48 foot van at our home and the moving team was the most professional we've ever used and we've moved numerous times in the past 15 years. The following day we unloaded in OKC with another team just as professional as the ones in KC. The truck driver (Marvin) is a seasoned professional and he lines up his loading and unloading teams in all cities and it shows. He's a no BS, "lets get this done professionally" take charge kind of guy and the people he hires respect him and do a great job for him.......he made our move almost a pleasure. What a difference dealing with honest, communicative and professional people made during this move. American dropped the ball so many times and the customer pays the penalty for their incompetence. Please think twice before using this company.

Lewis Mazzone

It was a big mistake, to hire this company. We got furniture that was not ours and I lost a very valuable painting. Do yourselves a favor find another company.

Blair Ambach-Nadel

All of the above. My experience with American Van Lines was excellent bar none from the very beginning. From the office staff to the movers a professional and class act all the way. Scheduling was perfect. I even received a call that my original pick-up and delivery date could be moved up which worked out perfect for me. The movers called and were a little ahead of time but that was okay. All of my items were carefully wrapped and packed with care. When my items were delivered to the final destination nothing was damaged or broken. I received telephone calls from the main office every step along the way and after the move was complete. If you are looking for a high quality, professional and caring team, I highly recommend American Van Lines for your moving needs.

Suzie Turner

Do NOT use this company. We unfortunately did for a cross country move from C.A. to N.C. This was a bad decision. We are past the time period where we could place a claim so we have no recourse at this point. If I am able to, I will post pictures. My wife and I were working at our new jobs so my father in law met the truck at the storage facility. Months later, I go to open the storage up and boxes come flying out of the storage. There were boxes thrown all over. They were not stacked neatly. Also, now that my wife and I are getting ready ready to move into our brand new house we find that the driver unloaded the wrong washer and dryer. How do I know this? First off, our dryer was propane and the washer is moldy and disgusting. The outside of them are thrashed too. This company is horrible, don’t use them at all! If I could give negative stars, I would.

christopher beyra

This is the SECOND time I have used American Van Lines and they went above and beyond. So helpful and caring. They were professional and efficient. Wrap everything and handle them with care. I would refer them to every body and I would used them again!!

Leslie Backer

We chose American Van Lines as our movers after contacting several companies. Their in-house estimator came to our home and thoroughly went over the costs and details of our move. He was very helpful and explained to us in significant detail the whole process, and gave us a printout of our inventory/contract, which made us feel assured that all would go well. Of course, we would also like to acknowledge American Van Lines team of movers, Billy, Manny and other guys for their prompt delivery and careful placement of our furniture and belongings in our new home. They made move-in day at our new home go very smooth. We will highly recommend American Van Lines to anyone we know who is considering a reliable moving company.

Mark's Nation

I am highly satisfied with the service. All the items were delivered as it is.

Bill Heinick

We would use this company again, without question. Jeremy, the Vice President, gave us his personal phone number due to our unusual moving requests. He stayed in contact with us and bent over backwards to assist us. Francisco and his crew worked expediently and diligently, wrapping every piece of furniture and treating our possessions carefully. Everything arrived without a scratch and perfect. The movers even delivered our items on Super Bowl Sunday! We are happy with the outcome and appreciate Jeremy’s professionalism and continuous concern for our well-being. He even called us after the delivery to ensure all is well. I would recommend this company to anyone moving across country. If I were Jeremy’s boss, I would give him a raise for going above and beyond to ensure we had a good move. Thank you, American Van Lines!

Janett Montjoy

Here’s my short review. I had a truck load of things picked up at my home in Long Beach, NY and dropped off in Clayton, NC. Driver Dennis and his helper Russell must be commended. They were the greatest movers I’ve ever met. They took such good care of all of my stuff, put it back together and all my glass tables and 52” JVC TV was just as they took it, not a scratch, mark or dent on anything. These two men just couldn’t be better. They really worked hard for their money and treated us as a family. I recommend American Van Lines and these two men to everyone, and will use them again if needed. Thanks for the best service.

Sam Bixby

What a racket. I moved across the country and after the contract was signed and they had their payment the customer service went to zero. They outsourced to multiple other companies who I ended up paying directly, sometimes cash required. Even the insurance was outsourced. The carelessness of packing and unpacking made me cringe. Everything was rushed and things got damage. Plus - an entire section of my kitchen never made it across the country and now I'm getting a huge run around on the claims process... which again is outsourced. I spent 4 hours entering all the details of what was lost. Got denied on my claim and sent to one of the outsourced companies to now complete their claims process. I honestly feel like they are just trying to wear me out so I give up. I just started a new job, in a new city on a new coast and this has been a horrible experience with the movers. I chose this company because I thought they would be most professional, but I couldn't have been more wrong. #verydisappointed.

Michael Erwin

Our movers, David, William, and Tyrone, worked diligently and efficiently to get us moved out of our old and into our new home. Everyone from John, the person giving us the quote, to our movers were very professional. I would use them again and will recommend them to others.

Jessica Ensminger

I have used American Van Lines three times over the past 15 years for moves. I highly recommend this company and the service the offer. Each move went smoothly and it was stress-free. The drivers showed up and they said they would & they were professional, courteous and kind, along with the girls in the office. I can say that my experience was a very positive one.

Seth Mollitt

“Excellent movers--very careful with my furniture and very efficient.”

Daphkare Francois

I regret ever booking with American Van Lines. From the moment they took my deposit and I signed a contract with them they continued to push dates back, miss deadlines they told me they would get me info, and their communication and just plain ignoring me was one of the most unprofessional customer service experiences ever. My things were packed and ready to go from a storage unit in LA coming to Michigan. They just had to pick it up, no packing, and somehow almost 3 weeks into this it’s only been moved by another company they hired to another storage facility where is has sat for 9 days and counting. First, my sales person, Tim Tamkins. He was persistent but probably saying anything to make a sale. Within days of booking he missed my requested pick up date by almost a week (I wouldn’t have booked with him had I known this), as an afterthought decided I needed a smaller shuttle to get into the storage facility where my things were in LA, talking as if the actual tractor trailer that would bring my things across the country was going to just pull up, load and keep on driving. So he then charged me more for a shuttle. He then told me the truck of theirs that was going to transport my things broke down and they would have to subcontract it to someone local. Really? So now Cal Van Lines is involved as a subcontractor. “They are our best out there,” he said. Well if you look up reviews on Cal Van Lines they seem to be lucky if they have one star reviews. I was unable to be there for pick up because I had already moved. So I filled out a Power of Attorney for the person meeting movers in my place. Now I have a dispatch contact at American Van Lines, Rebecca Joassaint. I have a three day pick up window and they are coming on the last day. Cal Van Lines and Rebecca call me with a pick up window and they are different. Also in my conversation with Cal Van Lines they know nothing about the Power of Attorney. So I ask American to be sure they receive it. Pick up day. The driver calls me and is surprised to hear I am not there and knows nothing about the Power of Attorney. Once they go thru my things in storage my POA calls onsite and says they have a new estimate for me and in the background the movers are threatening to leave anything not on my inventory list if I don’t sign the new agreement. In the middle of this heated conversation Rebecca calls and I cannot pick up. I call her back 3x and leave a message to call me urgently as pick up is not going well. Several hours later she calls and begins to tell me what will happen at pick up, how they will reinventory my things and have a new estimate to sign. But this already happened! The delivery window is over, how about a call the day before? She then tells me my stuff has to sit for 3 business days, be weighed then on Monday she will call me with the balance due and delivery date. Monday comes around, Rebecca calls and says it has not been done and she will call me at the end of the week pushing things yet another week. In any real life sales or customer service job anyone missing deadlines, forgetting details, especially ones that cost the client more money, ignoring phone calls and emails would be fired. And yet here I am, in Week 3 with no stuff. Now my contact has been reassigned. And I have been informed it will be almost another 5 days before the next update. Is this company even doing what I hired them to do? My confidence level that this will happen is low. In my eyes they have literally done nothing in weeks of talking to them, have not been proactive to resolve this and have not even tried to instill confidence in me of their ability to deliver services they have been hired for. Moving is stressful enough. They could be doing a lot to instill confidence in their services. Use them at your own risk.

John Brown

This is a great company with great customer service. They care for your belongings and do as promised. The other nice thing is that they don't charge for using tape or furniture covers like most moving companies. I will def use them again for my next move.

natalie crane

We had a terrible experience.

Robert Ellison

We were very happy with American Van Lines. The two guys that moved us were great! They were very careful with our furniture and went out of their way to be both courteous and helpful. The same crew that picked up our furniture in Ohio delivered it to us in SC. We would highly recommend American Van Lines.

Andres Blanco

(Translated) I was looking for a company to move from Florida to Texas and I made a budget with about 6 different ones, I had even selected another company until I spoke with victory in American van lines that helped me and perfectly explained the difference between them and other companies and the truth is that I did not I regret it, we made the move and it was great, they arrived in time to disarm and in less than 4 days my move arrived in Texas !! Everything perfect, nothing broken and throughout the process they call you and take care of you, especially Angela García. So I recommend them 100% they are not the cheapest but they are the best. (Original) Estuve buscando compañía para mudarme de florida a Texas e hice presupuesto como con 6 distintas, inclusive había seleccionado otra compañía hasta que hablé con victoria en American van lines que me ayudo y explico perfectamente la diferencia entre ellos y otras compañías y la verdad que no me arrepiento, hicimos la mudanza y nos fue de maravilla , llegaron a tiempo para desarmar y en menos de 4 días mi mudanza llego a Texas!! Todo perfecto nada roto y en todo el proceso te llaman y te atienden sobre todo Angela García . Por lo que los recomiendo 100% no son los más baratos pero son los mejores .

Thomas Bello Sr.

Brian McGuire provided the BEST customer service, timeline and cost for our household move. I would highly recommend him and American Van Lines!

Jason Reynolds

Great work has to be applauded and that is the case here. The guys went above and beyond,something I was not really expecting. Usually people do the bare minimum but they took the bar up in a BIG notch and I am proud of them for that.

David Sheluga

This was my first experience hiring a moving company and I was not prepared for how detailed my inventory of household goods needed to be. After numerous emails and phone calls I thought that my list was complete. However, when the movers arrived they told me how much I had left off. They figured out what their truck would hold and I adjusted what I needed hauled. Their contact at American Van Lines then refigured my bill. Within minutes Rigo and Jose (the movers) went into action. Two hours after a late arrival and about ten hours the next day the truck was loaded and gone. They were two of the hardest workers I have ever seen. They packed boxes and wrapped furniture in such a way that it would arrive unscratched. They drove north on I-95 until they were required to rest. Arriving in Va. Beach at 8:00P.M., they were unloaded by 11:00 p.m. My wife said they assembled the bed and placed everything in the appropriate rooms. If I had to do it again I would use American Van Lines and hope that I got workers like Rigo and Jose.

Steven Pollack

I was impressed with American Van Lines from start to finish. They were affordable, had great communication, and the movers were fantastic, fast, and thorough. I am very happy with them!

Andrea Connell

I used American Van Lines for a local move and could not have been more impressed with their service. They sent a team of three guys who were each professional and -- most important -- took great care of my belongings. Everything arrived at my new house in the exact same state as when it departed my old place. No dents, no scratches, no hassles. I was amazed the entire process lasted less than six hours. Alan and the other two gentlemen who assisted deserve great credit for their hard work. Thanks guys!

Roxanne Palenshus

We have move several times over the years. This was absolutely the best one. The sales/administrative staff were very pleasant and professional. The driver was very efficient and helpful. Thank you for making it a great move!

Calvin Swann

“I have had my share of relocation throughout the USA where moving companies have been chosen by the company I worked for. I didn’t have anything to worry about but there were some hurdles along the way. This time, I chose the moving company. I made the right choice. Courteous, Clean, Fast, Pick up/Delivery on the due date and no hurdles. Smooth from the reservation to the delivery. THANK YOU American Van Lines”

Clark Moyer

Had an Issue w/ booking but had someone reach out and got it resolved

George Hancock

Truck broke down on the way to pick up delayed 2 days. Delivery scheduled today and we get an email... not a phone call that the truck broke down AGAIN!!!! For some reason I highly doubt they will deliver tomorrow!!!

D Minotti

They are the WORST!!! Horrible service. Rude removalists. Behaved like a Mafia. Damaged my furniture. Do not use them!

mark hopkins

Great experience! Movers packed and unpacked with great care !

Ronda Knudsen

I recently had an experience with this company as well. Upon reading the last couple of reviews below I thought it was important that I also share my experience as this company cannot keep getting away with conducting business in the unprofessional manner they do, while charging a great deal of money for their services. I paid them over $8000.00 for my furniture delivery across states. Upon my initial calls I spoke to a man named Matt who seemed helpful, and we decided to proceed with hiring them. Well right after I signed their extensive contracts and paid half of the money due, their customer service drastically changed! They were completely unresponsive to my calls, refused to give me accurate information as to a window time so I could co-ordinate my acceptance of delivery in my new home, and kept adding new charges to my initial quote citing random additional amounts due for all kinds of things. My delivery became stressful and I felt pressured to accept all their charges and arbitrary rules because I already had paid close to $4000.00 and was in a contract. Things just got worse. When they came to pick up my delivery, they promised me a pack and move “team,” as I had paid almost an extra $1000.00 for this. Well their “packing team” consisted of the two drivers only who complained the entire time. I felt so overwhelmed with the way they were negatively trying to rush everything. As suspected the work was way too much for the two men alone in such a short time constraint, and they ended up leaving the contents of two entire bedrooms! They only packed the first two floors. We had to sell and donate all the extra things in the bedrooms and this was a nightmare. But they were now in possession of our stuff and we just wanted our expensive furniture delivered properly. This however was the ultimate fail. They showed up on a day they weren’t even scheduled to arrive with zero notice to us! Lucky I was even home to accept the large delivery. This delivery without notice was very unprofessional, but of course we were just happy to get our stuff. To make a long story short this new crew of three men ended up completely destroying a dresser, and our brand new painted walls. Disgusting! They said it was too bad and to contact the office for a claim. READ THE CLAIM FINE PRINT. They offered nothing close to the amount of damages we incurred and it was no point even going ahead with the claim. I would not recommend this company to anybody! They are rude, calculating, unaccountable and dishonest. They don’t care about you once their contract is signed and they receive their money. Horrible moving company and they should not be in business taking all our trusted money and leaving us stressed out the whole time, and with major unnecessary damages and financial losses. Listen to all these negative reviews carefully before choosing your moving company, as we have all been done wrong by American Van Lines and wouldn’t waste our time writing these experiences if they were not totally unacceptable and a complete disservice for your money and time!!

Bikash Agrawal

Great people and very professional. Anthony and Hector rellocated my office furniture without a single incident and on time. Moving is very hectic and complicated and they made it look very easy. I highly recommend them and if you are looking for a serious company....this is the one. Thomas Bello Sr.

Lakisha T

Quite frankly this was the easiest moving experience I've ever had. The crew we had was extremely fast. They were loaded much quicker than I ever would have thought and unloaded even faster. Super courteous throughout. I'd recommend these guys to anyone.

Steve H

The movers came exactly on time in New York on a Tuesday, packed everything carefully, and was at the final destination in West Palm Beach by Friday at 3pm. Nothing broke and the 2 movers were incredibly professional and extremely respectful of our furniture. They were wonderful and deserve a shout out.

Mary Charles

American Van Lines movers are the pros who know how to handle furniture during relocation. I watched them doing the job with a great skill and care during pick-up and delivery. They did a flawless job, and I wish to express my gratitude to them for making our across country move an easy transition.

Erika Thompson

THANK YOU "AVL" FOR A TRULY WONDERFUL MOVING EXPERIENCE. FROM THE MOVERS WHO SHOWED UP ON TIME, WORKED VERY DILIGENTLY AND WITH CARE, TO THE LADIES IN THE OFFICE, WE APPRECIATE THE PHENOMENAL EXPERIENCE! THE ENTIRE "AVL" TEAM EXCEEDED OUR EXPECTATIONS. "AVL" IS TRULY THE BEST AND WE WILL ALWAYS RECOMMEND THEM!

Eve Beringer-Klein

Very pleased with service!

Doris Fuller

Excellent experience with Pompano, Florida office to set up move and movers who showed up on time and so carefully and professionally packed our furniture for the long distance move. Exceptional communication throughout the moving process.

Dawn Zindler

Friendly driver, super fast packing and very thorough. They used rugs all through the house for the dolly keeping the floors clean and free from streaks. 24 hr notice before arrival and same day notices and updates on when they will arrive so no surprises. Complete worry free move.

Jo-Ann Stevens

The truck came and demanded $3000 extra or they won’t load…. Newsweek ranked the American Van Line as one of the best in terms of moving service. This contrasts significantly with our recent experience moving from Little Rock, AR to Auburn, AL (Dec. 2019, 500 miles). We requested 4 companies for estimates to move our belongings of a 2100-sq ft, 4-BR home. American Van Line gave an estimate of $5100 after seeing the video we recorded for each room. With an additional $900, we were given the option of using an exclusive 26-ft truck for the move. The advantage of an exclusive truck is our belongings do not mix with those from other families. Further, the pickup and delivery time can be better estimated because they do not need to pick up/deliver other household belongings from other clients. I had no idea whether our stuff can fit into a 26-ft truck. They assured me that this was not a problem based on the video survey of our house. The price was settled at $6000 for an exclusive truck. On the moving day, instead of a 26-ft truck, they sent us a large semitrailer (which was about twice as big as a 26-ft truck). The driver made a visual survey of our belongings and declared that there were more stuff than they expected. After a discussion with the office, they demanded $3000 more or they won’t start loading. Kept it at the original $6000, we requested that they sent us a 26-ft truck and determined how much can be loaded, given their estimate that a truck like this would do the job. Since they did not have a truck nearby at that time, they went to U-Haul to get a 26-ft truck. After loading, more than half of our furniture were left behind, such as sofa (3 pieces), dining table set (1 table plus 6 chairs), several cabinets, several bookshelves, one 3-piece dresser set, lawn chairs (2 pieces), several floor lamps, etc. In a sense, they really helped us to down-size our household stuff effectively. Now we are left with a whole bunch of furniture that we need to deal with before we can put this house on the market for sale. The questions: (1) Is it an honest mistake when they made an initial estimate of $5100 (using a semi-trailer) or $6000 (suggesting us using an exclusive 26-ft truck)? (2) Is this a routine practice of this company, i.e., they give you a low price estimate and intend to hit you with an additional charge at a time you have difficulty to say no? Our experience has generated a lot of discussions on the social media. Some of my friends say it is an unethical practice, and they will never invest on a company like this. Others say the American Van Lines knows how to maximize their profit with this practice, so it is a good company to invest on. You make the judgement if you are an investor. If you are a customer looking for a moving company, think of my story before you sign a contract with the American Van Lines. They may have difficulty with the right estimate, or they may have a different motive when giving you a low estimate. Be careful….. like it or not, they may get you hooked and then ……. Additional notes: After a few phone calls with the company, they concluded that they did nothing wrong. Based on the weight/volume estimated by other companies (I provided the data to them without naming other companies), they said others would have done the same. I have no idea whether others would have done the same since the American Van Lines was the only company we chose. The furniture we lost in this process is about $3000, and it would cost about this much to get the furniture replenished. American Van Lines is not interested in paying for our furniture loss. They did offer $100 for a U-Haul rental plus $100 as a courtesy compensation. Thus, we can rent a U-Haul truck to get our furniture locally. We rejected the offer. The whole process dealing with the American Van Lines gives us a very bad taste. Moving is a stressful event…….I sincerely hope this does not happen to you. Be careful when dealing with the American Van Lines.

Brian Smith

This company is a complete SCAM !!! They took a down deposit 2x and wouldn’t give a refund. This place is so unprofessional! When called about the money being taken out again , They refused to refund and now the the bank is involved. Once I confronted the company about the second deposit taken out without our consent. They wouldn’t let us cancel, they used explicit words to my husband .. also there was never any consistency with names and numbers . Shady shady shady !!!! I would not recommend !!!

Lois Moore

scammmers!!!!

E String

I wanted to send a message to let you know what an amazing experience my mom had with your movers and company. My grandmother recently passed away and it’s been very difficult as we are a close family. I suggested my mon use American Van Lines to move my grandmothers items after the selling of her apartment. The entire process has been very sad and stressful for my mom and she was amazed by the movers care for my grandmothers items. They were amazing and caring and really went above and beyond!! Thank you for all you do and thank you for making this process a little easier for my family ❤️ Laura Maniscalco

dan schweitzer

Great Company with great service. Started when they stated they would stat and finished when they stated they would finish! I will recoomend them to all who needs their services.

J. Alexander Kussad

They have FAKE REVIEWS, these people have no morals.

Kay Mags

Very happy. Thank you for your service

Jody Davis-Mitrea

American Van Line are very reliable movers. They helped me move from Florida to Texas in less than a week. The team who packed and loaded the track were speedy, careful and very professional and respectful. The team who unloaded were the same and very friendly. I have recommended them to all my family and friends and they say the same thing. I wish all movers were this wonderful. Thank you so very much for taking care of me and my family.

Tracey C

The movers were not only friendly, but professional. They arrived promptly, began an inventory of my items and did their thing. The whole experience of moving from one city and state to another was amazingly smooth with this company and I would recommend them to anyone not only for their professional service and demeanor but their reasonable pricing!

Dawn Nelson

This has been a complete nightmare. I submitted my paperwork weeks ago and I am still waiting for my personal belongings without a clear answer on their arrival. I would avoid this company like the plague!!!!!!!!!!

Ram Trikutam

So far not impressed. It's been over 3 weeks since my stuff was picked up. I understand that moving between states is challenging. However, I have been promised follow up and didn't receive calls. My calls and emails at times went unanswered from my customer service rep. What is the point of one if they are not going to assist? Sad part is that this was a staged move and the 4x more expensive move will NOT be going thru them. And I am still waiting for my stuff that was promised today and as of 4 pm still no call.... UPDATE: customer service rep management reached out to apologize for lack of communications. Very much appreciated

Zhenhua Lai

After a really bad move, owner got involved at escalation, he definitely does want to do right and make things fair. Damage can happen, but if there is wrong doing be persistent in making sure you can get someone on the phone at the time it is happening, or something is being done wrong, AVL does call the movers to set them straight. In the end, it will save a lot of headaches and it will be noted on your file for claims and may help speed up the process.

Kathleen Heffernan

Great company. Follow through. Stuff arrived safely. And was moved by really fine folks. First rate ”

Domenica Vale

Great level of customer service from everyone on the team.

annette scoca

My move was a stress free exp.MY coordinators ,who handled my items list ,billing ,where great.The packing and loading of my items was done with great care and professionalism.I was very impressed with the way everything was loaded and protected on the truck,My shipment arrived on time and delivered in perfect condition.Thank YOU AVL.

George

Our overall experience with American Van Lines was very good. The guys were very polite and helpful throughout the entire moving process. They made sure our stuff was well taken care of and moved everything in very efficiently.

Amel Arhab

The move went great and the girl was very helpful! I will refer this company to all of my family and friends, and continue doing business with them with every move I make.

Dena Van Winkle

I am editing my review based on conservations I had with Customer Service and contrition on their part. they felt my experience was atypical and were dismayed that I had such a bad experience. I feel that they will make effort to improve the experience of new customers. Below is my original post, use it as guidance to proceed with American Van Lines and I expect your move will be much more satisfying. *************************************************************************** I am sad to say that my experience with American Van Lines customer service was terrible and very frustrating. I know that they can do a much better job. My "pick-up" was scheduled on a Sunday which was fine with my wife and I. The movers for Amer. Van Lines never showed up. We waited at home from 8 AM until 7 PM. No one ever called to let us know they weren't showing up. I called the company phone multiple times and left multiple messages. Never got a call back. The next morning, Monday I called to find out if they were showing up that day and the phone was answered by Jeremy. He explained that he was the "Sales Manager" and "would personally oversee my move" so no other problems would occur. He also said he would "review my file and compensate me for the inconvenience". Never happened. The next day the movers were 5 hours late and finished at 12:30 AM with me helping them load boxes, moves items, take inventory, etc The 2 guys that came I will say were very nice and very cooperative but clear to me very inexperienced. I wish I could say things got better, but it didn't. I was told we would have 48 hours notice as to the arrival of my goods. MY building requires 48 hours notice to bring in supervising personnel, prepare the elevator, and whatever. They require 48 hours notice. I received one hours notice. I received a call from "Calvin/Kelvin" for my type of payment the day before they arrived. I asked him when the truck would arrive, he said it wasn't scheduled yet. He put me on hold and never returned. I called back and spoke with my "move manager, Kendra". She also said I wasn't scheduled yet. The next day, day of arrival, I received one hours notice. The building manager had to scramble and bring personnel in and it cost me $150 extra. The move-in was slow. Again, the two movers were nice and cooperative. Fortunately, they only broke a few items. I left 5 messages for Jeremy to call me, never happened. My sales agent, "Dorothy (Dori) " who was supportive and wonderful, said she would ask Jeremy to call me. Never happened! I know this company which had a 4.5 star rating can do a much better job. I will never use them again. Too much BS, poor customer service, inexperienced movers, discourteous, and disorganized. I do not like to downgrade any company. I Could only give them 1 star total due to late and no call -1star, Customer service awful -1 star, Sales manager not returning repeated calls and lying -2 stars, breaking several of my items -1star. Stay away from American Van Lines.

Patrick Esposito

I am updating this review to reflect the fact that after seeing my negative reviews American Van Lines did refund me for the disputed charges and apologize for the experience. --- American Van Lines is an unreliable moving company which provides horrible customer service. I hired them to move from Florida to Evanston, Illinois and had numerous issues with the company. 1 - The company did a “non-binding quote” which included an extra fee for a delivery shuttle because I was not sure my new residence was tractor-trailer accessible. I called ahead of the delivery and informed the company it was tractor-trailer accessible, but the company still used a delivery shuttle and charged me. 2 - The company hired a 3rd party to pick up and deliver my items, but they never told me that this was a possibility when I arranged the move through them. American Van Lines instead informed me the week of my move when I had little choice but to use the third party company which I knew nothing about. 3 - I packed my items myself, and there were a couple items (suitcases and bags) where I specifically asked American Van Lines representative Theresa Collie whether I needed to box the items. I was explicitly told I did not need to box these items. When the mover came to pick the items up they told me they had to pack them and charged me for the labor and materials. 4 - Theresa Collie was my "Personal Moving" coordinator, yet she never answered the phone when I called, and she did not return the numerous voicemails I left for her or the emails I sent her. It frequently took over a week of calling every day to actually speak with Theresa and when I did speak with her the information she provided was typically incorrect (as noted above in point 3). Moving is stressful enough without having to deal with poor customer service. I will never hire this company again.

Janet Ross

On-time quality service. Would definitely recommend them for your move.

karen trzesniowski

American Van Lines handled my long distance move very professionally from the booking stage to the delivery at our new house in PA. The whole process went as scheduled and movers arrived on time both for pick up and delivery. We did pack all the boxes ourselves, as we were quite comfortable doing it on our own, though they offer this service. Once the truck unloaded our belongings we were quite happy to learn that nothing was missing or was damaged. Not the most pleasant time in our life during the move, but the movers did their job very well. I recommend American Van Lines to everyone.

Roderick Taylor III

5 Star Service all the way through!!!

Kristi Watson

American Van Lines gave me a 9 day window for delivery, which already seemed pretty long to me, but they had good reviews, so I went with it. As of today (Monday, Dec 9), the last day of that window, they have already charged my card for delivery, didn't call when they said they would (twice-- once last week on Friday and once today), and when I finally reached them said they'll deliver on Friday or Saturday-- 4 and 5 days, respectively, after the maximum promised delivery date. So after sitting in an empty apartment for over a week with no updates from them, they will hopefully eventually bring me my things... almost a full week late. I initially wrote this review a few hours ago in frustration and have just edited the above to be more precise. Additionally, since writing, American Van Lines has called me twice. I have spent a total of 44 minutes on the phone with American Van Lines today. I asked the representative to send me an email of exactly what she was asking me to agree to-- which sounded like money in exchange for taking this review down and signing an NDA. Instead of doing this, she called back. I still have not received an email (edit: they sent me an email a little under 24 hours later, though it did not contain specific details about what they wanted me to agree to). During the call, the representative did tell me that if I received my stuff and some compensation but didn't take down this review, that it would be "double dipping," and leave them open to the possibility of me asking for more money. I felt that this was an unfair assessment of both the role of reviews in a world where most transactions are between strangers, and of my personal character. American Van Lines, I just want all my stuff, unscathed. I don't want to spend 44 minutes/day on the phone begging you to fulfill your basic obligations as a moving company. Edit: today, Tuesday, one day after initially writing this review, American Van Lines emailed me and then called me again. I have not received my things, so I will not at this time change the rating I have given this company. I have, however, updated this review to more clearly state facts and differentiate them from my feelings and opinions.

Joanne Balp Leach

Never do business with these thief's. They took a deposit cancelled the day of the move offering a refund in 3-5 business days it's now 5 weeks and when calling they answer saying it's being processed and hang up. They are a scam they advertise BBB accredited but they are not. Stay away it's a scam...

Betty Sue Sheinberg

“Great customer service - really easy to work with, prices were reasonable and in line or better than competitors, and the movers were efficient, and reliable, did a great job all around. Would reco to anyone moving! “

Brad Aurilia

Great Service. I would recommend using this piano mover. They were very dependable and reliable. They communicate with you during the entire process to keep you informed. They delivered the piano quickly and safely.

Ken Thurston

Not a good experience. Ended up have to pay quite a bit more than was estimated because we “added items” which is not true. We actually had to leave a handful of items because they wouldn't fit on the truck. The estimate was just apparently way off. There were only 2 packers (one of whom frankly was super nice but nearly not fit enough to be moving large items) for a 2600 sq ft home with 2 floors and took 9 hours. One of them was reasonably complaining about how long it was taking and both were complaining about how wrong the estimate was. We felt so bad for them we gave them a bigger tip than we would normally. Our family with 2 young children had to drive 4 hours that night so didn’t arrive at our destination until 1:30am because they didn’t leave the house until after 8:30pm and we had to do other things once they left finally. They were nice and tried their hardest but the estimator Brian put that it was a one story and apparently didn’t accurately estimate even though he physically came to our home and I took him room to room. I asked to have him call me twice to discuss this and he never did. The arrival and unload went way better--they were on time, had 2 guys plus contracted another one and unloaded in about 3 hours rather than the 9 it took to load. The driver seemed very knowledgable and shook his head when he heard how long the load had taken and when I commented on the fact that our mattresses weren't bagged when they should have been. He said, "I don't know what these guys were doing" Very disappointed and frustrating experience.

Dino DeCesare

Our 350 mile move could not have gone better, from the first phone call from us inquiring about services and prices to the last phone call from American Van Lines inquiring if we were satisfied with how our move was handled. The two gentlemen who handled our move were professional in every way. But not only were they professional, they were very polite, very efficient in their job and reassured us every step of the way throughout the move. While moving is never easy, these gentlemen certainly did everything possible to make it easier for us. Their work ethic was highly commendable. We would definitely recommend American Van Lines for any move.

Rebekah Mitchell

This post is edited after the main company contacted us and tried to resolve our issues. I upped my stars from 2 to three because the call center got the owner of the company to work with us and resolve some of our issues.

Jean ricky

American Van Lines are great. We've used them 3 times now for across the country moving. They make the process very easy and hassle free. They're good at working with my schedule and keeping in constant contact. The guys that pick up and deliver are great too. They are quick and very careful with all of our things. We will always use American Van Lines for our moving needs!!

Mark Lemley

I was told that my daughters things would be shipped from Philadelphia to Seattle and would be held in a storage unit in Seattle for quick delivery. I called to have her stuff delivered and found all her things are in New Jersey ! They would not let me even set up an appointment for a week. After that it could take up to 21 days.