Reviews of PODS Moving & Storage (Moving Company)

Leah freem

Easy and affordable. Made moving convenient and done on our own time. Ended up costing less than or comparable to traditional movers but we loaded and unloaded in our own time.

Jannene MacNeil

Best option for us for a cross-country move (especially since we weren't sure when we'd be settled to move our stuff in the new house.. Pods is moving and storage in one!). The Podzilla delivery was a HUGE hit for all the neighbours and kids to watch.

josee pilon

(Translated) Difficult communication (Original) Communication difficile

Robin (Robin_Girl)

Very accommodating

M STA

(Translated) (negative point) Tender price mentioned over the phone much less than in the end paid $$$ without change or extension on my part. However, the customer service is very good, both on the phone and the drivers (Original) (point négatif) Prix de soumission mentionné au téléphone beaucoup moins qu'au final payé $$$ sans changement ni prolongation de ma part. Par contre, le service à la clientèle est très bien, tant au téléphone que les chauffeurs

Nancie Bergeron

Very good service ! Highly recommend

kelvin campbell

Horrible horrible to navigate their booking process! Customer care phone process is absolutely painful and be prepared to stay on hold for between 15 -30 minutes to talk to someone in the US When you finally get to talk to someone be ready for 20 minutes of pain staking questions Then get get ready to be surveyed. I literally had to take a nap after dealing with these guys Absolutely draining!! The thought of calling them makes me cringe I’d rather be held down and kicked in the oysters than have to deal with this Brutal!!

Jean Francois Sabourin

Good service

Kelly Ann Scott

PODS Moving & Storage made our across country move seamless.

Erin Duheme

Everyone I dealt with over the 3 months that I used PODS for storage was extremely helpful and pleasant. I would recommend PODS

Brian B

On time delivery, very fairly priced and the perfect size for our needs

Edgar Caceres

(Translated) Really great concept, politeness of the employees and impeccable service I recommend as an alternative for a hassle-free move! (Original) Vraiment super concept, politesse des employés et service impeccable je recommande comme alternative pour déménagement sans tracas!

Jennifer Lupachow

Simple, smooth process. Really took a big chunk of stress out of my renovation. Having to move out for a 3 month window, PODS made it so simple to pack up and have the entire contents of our home stored for this time. Everything came back in one piece and how we packed it. Would highly recommend the PODS experience for any kind of storage needs.

Securlink Administration

Your on line service is amazing, I scheduled the delivery and pickup all from your website, and it was flawless. The guys that delivered the pod were friendly and patient, I wanted to get the pod as close to my retaining wall as possible, they tried the best they could, they didn’t just show up, drop the pod and run. I will highly recommend your company. Stephen

PTXBluejay17

Great option for when you have to stage your home for sale. Service was good, drivers were A1, and having the pod was incredibly convenient. My only "negative" is don't be surprised - it's pricey. Not that it's not worth it, but it's pricey.

Frederick Jamieson

Website to get a quote does not work

Brian O Connor (BrianO)

On time and zero contact. Great service. Drop-off in one day, pickup.. One. Day after Calling. Amazing. Thanks.

Daniel Lamarre

The whole process was easy and straight forward using the web site. The storage unit was delivered when expected and picked up as per the request. I did run into a bit of an issue with one payment but after sending an email I got an almost immediate response from a customer service representative who quickly resolved the issue. Thanks for everything, would use the service anytime again.

Xin Sun

(Translated) Moving from Halifax to Calgary, shipping all the way to the goods is OK, trustworthy (Original) 从哈利法克斯搬家去卡尔加里，一路运到物品还可以，值得信赖

Bruce Calder

WARNING STAY AWAY FROM PODS!! I am a senior citizen with a very bad experience with this company and I am writing this to warn people about dealing with the PODS Moving and Storage company. They have extremely poor customer relations, flawed software and borderline illegal billing practices. There are other competitors out there and I encourage people to avoid PODS and find an alternative. There are many other horror stories listed on BBB.org. Read them and stay away. They have a 1/5 star rating at BBB. That speaks volumes. For a company that claims to be international, their systems and practices are very flawed and customer relations is poor at best. I received several quotes from this company which seemed ok to me but the devil is in the fine print as they say. After accepting a quote from them they delivered two PODS to my home in NC. I loaded them and had them picked up a few days later. Their policy is that if you are moving from the US to Canada you must precede the PODS into the country so I rushed to get into Canada as quickly as possible. I was driving so it took a few days. At this point I have not heard anything from PODS other than to give them the Customs paperwork. Once I was in Canada and under Covid quarantine they decided then that there was a problem with the quote and it was going to cost roughly $6000 extra!!! Unbelievable. They had me over a barrel because literally my entire household was in their hands and there was NOTHING I could do about it. After finally receiving the PODS and removing my belongings I arranged for pickup. Then, a few weeks later I start seeing charges appear on my cc from PODS. Some were debits and some were credits. I didn't authorize any of these but I found out later that they were charging me for a month's rent on two PODS that were sitting in their own lot. Amazing. Looking at my cc it looks like a child was in charge of the billing because it made no sense and invoices changed almost daily in my account. They seemed to be billing me and crediting me random amounts which they NEVER communicated to me. It's just not right to take liberties with someone's cc, especially senior citizens living on pension incomes. There are better companies out there that can do a much better job. I would caution anyone against using PODS.

Marc-André Delorme

(Translated) Outstanding service! (Original) Service hors pairs!

Kayla D. (Kaykay)

I couldn't believe it, one of their truck drivers nearly took me off the road , and was driving like a complete airhead! When I called to give the truck plate an ID numbers off the truck , I tried for hours and got no answer. Tried leaving a message an still a week have gotten no one

Diane Caron

The containers are safe and practical for storage. The system used to bring and pick up the containers is very interesting and safe BUT NEGATIVE POINTS : 1) the material, specially plastic containers and wrapped items (with cello) in the containers came back with soot. 2) They continue to charge on my credit card (double charge) the last payment but corrected the situation when I have called them SO MAKE SURE YOU VERIFY ALL PAYMENTS CHARGED TO YOUR ACCOUNT 3) THEY HAVE DAMAGED our front entrance pavement (asphalt) when they pick up the last container and despite the numerous phone calls, pictures sent, PODS’s inspector who came to verify and demand letter no action was intended. We are waiting since more than 2 months.

Renaud Parent

(Translated) Not available inter-regional ... it's ugly ... (Original) Pas disponible inter-regionale...c'est moche...

Erica Lynn Riddell

Really happy with our experience with PODS!

Sandro N

Great customer service, long phone waiting.

Philippe Thibault

We had a really great experience using PODS, I would highly recommend it. Everyone we dealt with were really nice and helpful.

Josie Caro

The staff there were super friendly and helpful.

Amanda Herman

We used PODS to move across the country and they were amazing! Our final load was delivered this morning by Jason from Dartmouth who was very attentive and careful navigating the POD on our bumpy driveway. All of the staff we have interacted with on our journey have been super. We have used movers in the past...never again!

John M.

They require tooooo much info to get a price on a pod rental.

Stacey Toste

My friends moved from out of province and used this company to move and store their belongings until they gained possession of their new home. What was supposed to be an exciting time for them and their children has now turned into a living nightmare. Not only have they been waiting weeks to get their possessions, they aren't being told when they will receive them. They continue to receive the run around from this company and when asked if they could gain access to their pod to obtain some of their belongings, the company outright refused!!! I will never use this company and I will make sure to let all of my family and friends know about their horrendous services.

JFF EVA

Very efficient when scheduling and booking drop off and pick up days very friendly customer service on the phone, as well as website is very easy to maneuver

Robin Freeman

No security/orange tag when unloading. No staff on site. Significant damage to property. Mice/rats got in and chewed my belongings. Did not receive a telephone call from the supervisor when I called with concerns.

Wayne Twiss

Extremely professional and helpful from start to finish. We had many delays due to construction issues and PODS were there to help us reschedule and get our PODS to us timely and with no hassles.

Jennifer Buckley

Every interaction with PODS was professional, friendly and helpful. I ver much appreciated the service.

Karen Cogswell

Really terrible experience with this company. We moved cross country from Ontario. Our pod was supposed to be delivered a week ago and was not. It was initially delayed because of weather then rescheduled four times without informing us, and still no pod. Customer service is terrible, a call center in Florida with minimal interest in helping. No one returns phone calls and the people working there are rude. At this point they have The pod and have no date when they will deliver it, the lady I spoke to said ‘maybe this week, maybe next, not really sure.. ´. It’s basically everything we own and they are holding it hostage. Don’t use this company, if you have a pod in your driveway empty it and go with another moving company. Seriously.

Christine Burch

Well let's start with the quote for 5300.00 that has so far escalated to 7000.00. To not being able to reschedule a drop because my pod was " in triage". Due to a technical glitch on thier end. To verifying every step of the way that delivering to my new location would be "no problem" to then being charged 300.00 for the out of service area drop. To the day of drop, calling to find out a time, only to be told pod was over weight and not deliverable. To hiring movers a uhaul and 80.00 gas to have 1200 pounds taken off the pod, so it could be delivered. To random charges of 70.32 to .03 cents being charged to my credit card AFTER the pod was picked up. To calling EVERY week for 3 weeks to recieve a refund, only to be told EVERY time 3-5 days for a response. Would I recommend this company to my worst enemy??? Not even then.

Mark Krusemer

A great way to quickly store your belongings either on your property or at their secure location.

Displaced Newfoundlander

I MEASURED MY POD THAT IS SUPPOSED TO BE 8X8X16 EXTERIOR MEASUREMENTS WHICH MINE WAS NOT EVEN THOUGH THATS WHAT THEY TOLD ME I WAS GETTING. ALL CUSTOMER SERVICE ASSOCIATES WILL ARGUE AND FIGHT WITH YOU THAT IT IS 100 PERCENT THAT EXACT SIZE OF 8X8X16. AFTER MANY PHONE CALLS AND MANY MANY LIES FROM THE SUPERVISOR THEY OFFERED ME A $10 DISCOUNT EACH MONTH WHICH I TOLD THEM TO KEEP. THEY NEED THE MONEY MORE THEN I DO OBVIOUSLY IF THERE GOING TO LIE TO THERE CUSTOMER'S AND THEY STILL BELIEVE THAT THE MEASUREMENTS ARE 8X8X16 EVEN THOUGH THEY TOLD ME IT IS APPROXIMATELY THAT SIZE ITS VERY CONTRADICTING. ITS EITHER THAT SIZE OR APPROXIMATELY THAT SIZE IT CANT BE IN BETWEEN. I WILL NEVER RENT A POD AGAIN I WOULD RATHER BUY A CONTAINER . BEFORE I HUNG UP I TOLD THE SUPERVISOR THAT THEY NEED TO CORRECT THE INFORMATION GIVEN TO NEW CUSTOMERS OVER THE PHONE AND SHOULDN'T BE LIED TO BECAUSE WE ALL KNOW WHEN YOUR MOVING EVERY FOOT COUNTS WHEN YOUR STORING ITEMS

Jon Griffin

Very easily ordered and setup via web

Jody Rudderham

The best. Staff were amazing and pick up and drop off times were precise. PODS made my whole moving experience much easier. I will never use an alternative method. The days of renting trucks to haul things are behind us. Renting a POD is the only way to go.

Peggy Bradley

Staff is great, no damage to our items, very secure way to store your belongings!!

Manon Duchaine

(Translated) Not reachable by phone !!! (Original) Pas rejoignable par téléphone!!!

Bhavik Patel

great customer service, call center team is phenomenal to get you fully prepped. Just the delivery portion is a bit hectic since they only let you know the time of delivery 24 hours in advance.

Rosalind Peltola

Our POD experience was terrific! Arrived on time, parked easily in driveway. We were afforded the opportunity to fill and pack our pod at our leisure. No need to move our pod as it was used while our floors were being resanded. We put some furniture (light items) bedroom sets etc in basement. Used the pod for heavy appliances which would have proved a chore to haul downstairs. Once floors were dried we had the ease of unloading furniture and appliances on our time frame of several days not A day.

Luc Major

Very efficient and professional. The booking web site properly covered everything up to where to put the pods and it also informed me of my own city regulation. Very good.

Lee Hemphill

Its a good service

Chris Hannam

My driver was Jamie! He treated me like I was part of the family, from start to finish,.Excellent customer service and he got my POD in a difficult spot to get into. The amazing part not one item got damaged! Not to mention you are able to take your time packing and unpacking. Job well done by all! Thank you Pods.

Sue B

I used a POD to stage my house when it was for sale, and moved the POD to my new new house when it was full. I could've left it in my driveway and saved myself the extra charge, but didn't want it there for viewings. I was surprised however when I was charged for the final pickup as i thought the initial quote included delivery, rental for one month, and pick up of the empty container. It did not, though picking up the empty at the end of the rental is inevitable, so I had a surprise $90 charge. All in all, it cost me about $550, which while convenient, i could've rented a uhaul truck and moved out the stuff myself (since we loaded and unloaded the POD ourselves anyway). Good idea, but read the quote.

Suzanne Marrow

Very satisfied with the service recieved from PODS during our move to Quebec from Ontario. The container was clean and in good shape (door, latches and tie-downs). Delivery and pick-up, at every stage, was exactly as promised. Our goods and chattels arrived intact, except for one upholstered chair with fabric damage. - our fault since we did the packing. The actual transportation time between the two provinces was completely acceptable. There were no unpleasant confrontations with unscrupulous moving companies and we thoroughly enjoyed being able to pack and unpack our belongings at a pace which suited us. No plans to move again - ever, but PODS made what is often a nightmare experience into a fairly pleasurable one. We actually felt we were in control of our own belongings.

Vanessa Montanaro

We are still waiting on our Pod that was scheduled to be delivered 3 days ago! After 4 calls to customer service we are still left with no answer or plan. No one has called us back and customer service refuses to give us the number of the local storage center that has our Pod. We depend on this to move and are completely let down and disappointed.

Maria Scopelleti

Hi; I am pleased to say that my experence with rental of a Pod was just great. Delivery and pick up went off without any problems. It was a wonderful help to our renovation. I recommend Pod rental to anyone. Thank you Mrs Scopelleti

Raelene Spenst

Ii only visited the website. This is the second time in a few years I've attemptedto get a quote withoutsuccess. I looked to ensure their locations were where I lived and was going before starting to get an online quote. But once again the program said they were not in my area. I even attempted to get one using my end destination and it did the same. I'm guessing this program must have a software problem.

Eric Beaudry

(Translated) I really like the experience (Original) J'ai beaucoup aimez l'expérience

Alanna Robinson

If you have to move then this is the way to go! Great customer service. there was never an issue when I kept changing my drop off and pick up dates. Thanks.

Mark Delft

Never used them. Quoted $$$$ for a move from Mtl to Hfx.

Steven Sevigny

I was in tight spot and pods literally saved my move and a lot problems.. Dave and james were really thoughtful and respectful.. They even tried to help me in my personal affairs.. The operator's where fast, efficient, maneuvered that lift like no ones business and were polite to the condo tenants . couldn't ask for more to be honnest.

Bogan Jesus

They are not 8'. If you were depending on that 8' you would be screwed. Also they delivered it right in the center of my driveway when specifically twice I indicated on the left of the driveway(I cant think of any scenario where someone would want the pod dead center of the driveway). So I parked on the road my last 2 weeks at my home. Also I tried 3 different cargo straps which none fit on anchor points indicated. 2 stars for convenience.

Eduardo Trechi

I dealt with someone called Kevin from PODS; he advanced the delivery date by one week due to THEIR own problems. I didn't need the previous extra week. 2 days before due date I called the cell of Kevin and someone tells me: "he does not work here anymore, call customer service". The lady at customer service, who spoke like a computer, took the delivery date as start of contract; she already considered me like paying 2 months with 0 empathy; like take it or leave it. I'm surely look for other system after this experience

Boris K

Great staff, easy to deal. Dave is a champ!