You have all the opinions of real people who buy the services of Galaxy Cinemas Guelph (Movie Theater) near to the area of Guelph (Canada).
At present this business receives a score of 4.2 over 5 and that score was based on 127 reviews.
You must have seen that the average of ratings is positive, and it's founded on a very large number of feddbacks, so we can think that the evaluation is very accurate. If many people have bothered to value when they've done well with the service, it works.
As you know, we do not usually stop to give opinions when these are positive and we usually do it only if we've had a problem or incidence...
This Movie Theater corresponds to the category of Movie theater.
It was amazing. truly the best way to watch a movie
It’s a movie theatre. The concession stand is highway robbery and the seats are uncomfortable...but if you wanna see a movie...it’s where you go.
My favorite Cinema
Excellent theatre. Very clean. Very helpful staff
Nice cinema, was in the area and stopped in with the family. Your typical newer Cineplex experience.
Great experience
Great movie house
great place for a night with the family
Will drive here from Kitchener instead of the local theaters, better parking and access. Everyone at the concessions work hard at keeping the lines short and moving. Looks like the staff take pride in their work.
It's okay but not the cleanest.
Love this place. go here frequently for food and a movie
Why does it close so early
Very nice theater, very clean movie experience very is what you expect. Price of snacks is getting well out of Hand now though.
Seems like full theaters every time but never long lines. They have just one ticket machine and I've never had to wait for anyone else to use it.
Great place. Much less crowded now that a second theater has opened in guelph.
I went the last day before, lockdown begin again. The staff was friendly, cashier was amazing. She helped my scene card issue that I had, very soft spoken and patient. I also got extra popcorn seasoning, felt kinda bad but I had the whole movie hall for me. Definitely hit there again after covid cooldown.
Nice movie theatre but Movie $22.00 for 2 ..That's fine but popcorn and drinks and 2 little goodie bags for two $38.00...Lol. My suggestion is to start being a little more reasonable on the prices for food. This only encourages people to sneak in goodies in their coats .If someone with a low income wanted to bring his family...it could cost them $150.00 Make it reasonable for everyone and they do keep coming back.
pricey but staff is good
Great service but way to expensive for snacks.
Clean and reasonably nice
Ye like movies? Then ye, it's gud
We like going to this cinema because it is easy to get to on the bus.
Great movie experience!!!
I liked it a lot... :)
Its k Ok
They were very friendly and helpful.
Great venue
It's a movie theatre! What can be said. However I am disgusted in "paying" for entrance to catch a movie, only to be bombarded with endless advertisements before the show. Insulting. The cinema gets paid double for the flick. Make it stop.
When I ordered my tickets it showed one auditorium but when I got there they had switched my auditorium. They still haven't upgraded their seats. Not comfy at all.
Uncomfortable seating... No reserved seating... Very loud volume... It (The Favourite) being a bad movie didn't help
Good place. Just wish I could get my tickets from a human that didn't also sell popcorn. The place was clean and the bathrooms didn't smell.
Good theater, good staff, clean and not overly busy most of the time.
We and our kids love this place. You can spend pleasant time by watching cinema. Also they have birthday party facility for kids.
Just like every cineplex movie theatre you’ll go to. Nothing out of the ordinary. Thanks for showing the Raptors playoffs for free this past season! That was such a cool experience.
It's not great and it's so far in the outskirts. Not a great place bro watch movies though.
Not much bad can be said about the place, outside of the absurdly priced, well, everything... But all theatres are so can't fault them for being in line.
Good environment. Better experience!
Friendly staff, good snacks, seats are very uncomfortable could use a bit of an upgrade.
Not a bad theater
Good movies good friends
This cinema is great!
Went to see Konosuba Legend of Crimson and the movie was fantastic! But they had audio issues they refused to fix. There was sound effects and songs in the movie, but NO VOICES! There was subtitles because it was an anime movie. The popcorn was great and so were the drinks. The staff attempted to fix the audio, it didn't work and told the entire packed theatre to deal with it. I ended up rewatching the movie through a pirated cam recording that had voices. Not satisfied with the service, but the movie was 10/10! They didn't even offer a refund.
It's a movie theatre. If you're into movies you'll probably love it.
Same quality you'll get at most Galaxy Cinemas
Good theater. Floor and seats are typically very clean
Very nice
One of the well maintained cinemas of Ontario..Spacious and friendly staffs.
Good theater, with friendly staff. Seems understaffed at times, and wait times for food can be long. This location does not have VIP, unfortunately; hopefully they will upgrade at some point.
Clean place, nice staff and great movie
Staff had little knowledge on how to use scene card and virgin mobile promo
For the last 5 years I always come here to watch a movie or 2 or more... Love the place, love the staff... but actually I hate the website... twice I got screw big time... the showtime on internet is not like at the theater... first time I watch on internet for Maleficent... when I got there the next day... they change the time... and the girl told me it was the same time for the movie for the whole week... that day I had to watch something else... wasn't to happy about it... and today... look on internet again... found a movie I want to watch... time was perfect... we got there... the movie wasn't even there!!! I don't know who's working on the website but come on! once I'll deal with it... but twice ?
Lots of exclusive movie.
Great movie, clean well organized theatre. Comfortable seats also.
Even though the North end Galaxy does not have the same level of technology as the south end Galaxy, the experience is significantly better. Tons of parking and shorter lines for tickets and food. Significantly better run than the other Galaxy. I avoid the south end Galaxy as much as possible and would much rather watch it at the older Galaxy because the management is better.
Nice.
We bought our movie tickets and food all at the concession stand. Service was quick and the staff were all friendly. The theatre itself was clean, the seats were comfortable, and the washrooms were well maintained. I haven't been to the theatres in a while. It really is a completely different experience going out and watching movies in a theatre as opposed to watching them at home on a smaller screen. Will definitely be back :)
The Manager is one of the NICEST PEOPLE that I have ever met!! He's friendly and helpful to everyone!
Very crowded, could only find poor seats.
Big screen good popcorn, but for tall people the seats are just terrible, and that's why I go to Waterloo
How to Train your Dragon 3 was awesome in 3D
this place is just one big meme.
Comfortable seating unlike other stuffed, narrow seating Cineplexes. (Based on normal auditorium)
Smaller but effective cinema, friendly staff and clean seating and washrooms
We were late for the last movie and the staff were nice enough to let us in and were even looking out for people stranded outside
Clean space, even the washrooms! Staff friendly, courteous and helpful. Self kiosk was simple and easy to use. There was a recycling bin for used 3D glasses ????. Very much enjoyed the 3D movie Smallfoot!
Basic theatre. Refreshments overpriced.
Nice clean location. Not very many people are staffed here. Came at dinner time and ordered a pulled pork sandwich and poutine. Both were surprisingly delicious! Concession stand staff were polite and friendly. Washrooms were spotless. When we went into the theater it clearly hadn't been cleaned in between movies so we had to select different seating. Movie was great. Lighting and volume were perfect. Staff were all kind and wished us a good night as we were leaving.
Completely brain dead staff (excluding the manager), a leaky ceiling, a movie with no audio, and bad food (even for a movie theater). I have no idea how this place hasn't caught fire by now. The staff can't take orders, let alone make the food. The poor manager had to run around fixing everyone's mistakes. Nobody there cares about the customers and it's very obvious.
Awesome place for Sunday afternoon
Love the movies!! So happy to be back❤️
Clean environment, great popcorn!
Clean. Friendly. Organized.
What you expect from a movie theatre
Good movie theater. Depends on the movie you see and your ability to enjoy it
Always good service
An awesome place to watch movies
Has DDR extreme. 10/10 theatre.
Great place to watch a movie.
Good place to see movies. Clean and comfortable.
Could be cleaner. The floors are sticky like someone spilled soda on them and it was never cleaned up.
Decent theatre. Usually not as busy as Waterloo one which is nice.
I ordered and paid for my ticket on line (for the first time) super fast and easy. I found the staff pleasant and helpful. I am a fan of this theatre.
It was a nice experience.
Yummy popcorn
Friendly staff, easy ticket ordering system. Great Experience.
Great theatre with ample parking
Nice theatre.
Pretty good. I liked it. Will definitely be returning for an encore.
Nice theater to watch movies at.
So much fun. Thanks God always.
Great location / friendly staff Bruce the manager was going out of his way to make sure everything was running smooth Building is very clean Food was excellent So glad that cineplex is back Can’t wait until my unvaccinated friends can go as well.
Very good
Nice venue, good service, worth a visit.
Its tue movies what's not to love!!!
A mass market cinema. It's functional but does not seem as put together as others in the chain. Management seems disorganized in terms of preparing for lines and the staff are pleasant to be sure but are just about as engaged as minimum wage will get you. Prices for snacks are what you expect at a movie theater. The seats are standard and the sound and picture are fine. Fine is a near perfect adjective. Nothing is really bad but nothing stands out as particularly great.
The new COVID protocols have actually made my viewing experience better. I love being able to choose my seat. I also enjoy knowing that everyone had their vaccination status checked before entering the theater. Always a clean and friendly environment! Seats could use some updating, a little cramped and not as comfy as some of the other theaters around.
Always quiet here, generally less crowd then your average theatre.
Eh. The D-Box seats aren't for me. I'd prefer the large comfortable leather ones. At least they serve beer now!
Big theater. Lots of people, but the service was fairly quick and friendly.
Clean and courteous
Less busy than pergola
Popcorn was great! Service was fast and efficient
The theatre was very clean and was well staffed. The food was all well prepared and fresh. The staff were all very friendly. The only thing that wasn’t great were the seats, I could see this being an issue with someone with mobility issues, it would be difficult for them to get in and out of the seats.
Took Grand Child there to The Great Big Boo For Great Staff and very Helpful
Great movie theater and excellent service.
Similar to all other cinemas. Movie kiosk right between the doors when you come in allows you purchase right away.
It has a DDR machine!!
My kids love it here.
Great theatre!
Clean theater with clean bathrooms usually
Is it just me, or do movies cost way more than when they did during the 90's?
It's okay
GOOD THEATRE
God to be watch movies here especially there late show when there is hardly anyone around and you have lots of elbow room
I have been going here since i was a kid and sad to see these places closed permantly while in America every single movie theatre is still open and people can bring their families and still be safe im so done with this and im sorry to hear this wont be changing any time soon WAKE UP CANADA we are being controlled
Excellent theatre. Very clean. Friendly staff.
I watched a movie
The staff is good, food, fairly clean, movies always current. Recent changes to assigned seating makes it confusing. Seats could use an update. They get painful through a long movie.
Love going to thus theatre as it tends to not be as crazy and busy like theatres in Waterloo. The staff here have always been very friendly as well.
Washrooms weren't as clean this time which is unusual but disappointing anyhow.
We love movies, this one is close to us so we for most often, it nice.
Good movie theatre that is not that busy. The last place to show the movie we wanted to see.
This a very popular place for watching movies and socializing with other people.
I love going to the arcade section to play Buck Hunter Pro, and Dance Dance revolution with my daughter.
Best place ever for movies. Popcorn
The only issue I have is with the prices of concessions, but that never really interfered with my experience
The pergola theatre is a little nicer, but it's also busier. Haven't had any major issues with this location
Good place for movies. Not much staff. You serve yourself. Good luck finding help when your self print ticket won't scan.
A good experience. The popcorn was fresh and tasty.
Nice cinema.
Horrible, lights stayed on during the movie. Enough said!
Good times
Nice place, clean and good staff, less busy now that the one on Clair Rd is open
Nice cinema, and clean :)
Clean and the theatres aren't very crowded. I got nachos and the chips were stale.
Overpriced.
One of two movie theaters in Guelph, this is the newer one. Often the parking lot is packed so you may want to arrive early if you're going to go. Theater has a nice standard layout and offers 3D as well as standard movies. They also have the self checkout booths which makes it easy to skip the line. If you're the type who likes popcorn with your movie, it's probably more cost effective to grab one of the movie passes from the Costco which bundles it.
Some of the staff are rather rude behind the concession. They prefer standing off talking to their friends that came out of a movie then serving a costumer.
Fun place
The movies here were absolutely delicious. They were cooked perfectly but too little of the folding chair sauce was put on them. I would really like more of it because it greatly improves the flavour of the fish
Love movies!
Nice place to see a flick
2 stars because customer service was sub standard...counter person forgot peices of my order which she had moments before asked me about. Be present and pay attention to customers
Love this place!
They play cool "off beat" shows & documentaries!
Social distancing was never enforced at the best of times, but now Cineplex has dropped their social distancing measures in their booking app which is mystifying at the peak of Omicron. We bailed from the process the minute we saw how many people were packing into this closed space.
Decent.
I like the discount nights for 8 dollars.
I love Galaxy Cinemas so much that they've ruined older theaters for me. Comfortable seats, being able to easily see over people in front of you, great sound quality, and a large variety of snacks makes it a great place to go.
Loved a star is born!
Old theater but still one or the best, no complains other than no IMAX or Ultra AVX
I have visited here several times and each time the experience i had was superb. The seats were were very comfortable and clean. The staff was nice with the people. The food was also delicious and fresh. The atmosphere was superb i can't explain. Overall Good place everyone must try it.
Great experience
The cinema itself is great. Great service and people working there. The prices for popcorn and drinks is insane. At the prices they charge I should get massage chairs and service in the theatre. All theatres have gotten greedy and it will show with less and less patrons :( to bad because I like going.
Always liked this location.
I went and saw Close Encounters of the 3rd Kind for the 40th anniversary. What a flashback to seeing it in 1977 when I was a kid. Great to see the old classics coming back to the big screen.
Amazing
The seats are uncomfortable and cramped
Most people go to the new Galaxy across the city but I still like this one. Clean, up to date, friendly staff.
Cinema was overall great. Covid precautions were really good. Only problem was I asked for dill seasoning on my popcorn, I paid for it, and there was no dill seasoning on my popcorn.
Nice
Always a favourite. Too bad I had to carry my wife in when they said they couldn't help her to her seat ( broken ankle). Services have slid since I last been but I guess it's what you pay for.
Parking is a challenge but the theater is nice
Popcorn drinks and snacks too expensive
Good place to see a movie
Could use some updating
Seats had popcorn on them from movie before.
Fun staff great. Place to relax
They have movies I want to see, so I watch them there. They've got a great system going.
Management and some staff rely on technology to resolve issues which doesn't always work.
Clean, good staff, many options available
The food made me really sick and I have been vomiting for the past 12 hours.
Very clean good place to take your kids. They have games to play.
Enjoyable place to see a movie
Nice and clean with lots to offer for snacks.
W place, although i’m too broke to watch anything now.
Best place in Guelph for movies Always clean and friendly staff
Amazing cinema, great service, great popcorn and comfortable seats. Would definitely recommend.
Great theatre but they need more ticket machines.
Yummy popcorn can't blame a movie for the theatre...
Great place to catch a movie!
Always so busy here. Wish they had a AVX.
Great local theatre that holds true to the roots of the movie going experience.
The building is getting tired. Several games in the Arcade were "out of service". Food prices are way too expensive. Cost for two small popcorn and two small drinks was over $27 - ridiculous!
Limited staff. Expensive. $50 just to get a family of four into the theatre to see a feature BEFORE concessions. No front of house staff in the ticketing area, and no signage telling people with passes/promotion coupons where to get tickets. Only two staff manning the whole concession area. C'mon folks, this ain't Hockey Night in Canada! No need to be so stingy with staff and expensive! It's cheap, pre-recorded entertainment, for goodness sake!
Love it. Can't go wrong here
Good spot and clean will get a good seat coming few minutes early or mid week very empty
Had the first time experience in 3D D box, was thrilling.
The environment was good, the theatre was clean, but the popcorn was disgusting like cold bits of chewy paper.
A little older and in need of a refresh, but otherwise still good. Tickets are cheaper than at Pergola Commons.
Lots of parking, fast service.
Service was quick and given we were there during off peak hours we had no trouble getting great seats.
Crap seats I would recommend Woodlawn
Fun as always! Many trips here over the years
Great cinema, was not many people there. Only 6 in the movie we saw. All in all a great experience.
Nice and clean and lots of parking
Good place to visit.
Clean but and great place to see a movie. Concession items are overpriced.
Nice place good movies
Company held a movie morning for the kids here recently, staff and everyone were great!
Nice and clean with friendly staff. Seating was below average and not very comfortable.
Just a box store. Nothing special.
It's like any other theatre, good sound, nice big screens, reasonably comfy seats.
Love movies
One of the worst Galaxy locations. Seats are small and uncomfortable, and people behind you keep hitting you due to the lack of room
Always a good experience here glad we showed up early because otherwise our options of seats would have been quite minimal
Fun times
Good COVID screening, good staff, we got a lot of fun!
Love the atmosphere and great movie qualities seats are average but its the screen that deserves the 5 star!
Pokeman was a good movie!! ????????
So we ordered from skip the dishes, got the movie night combo which comes with a movie rental voucher for the cineplex store.... Of course the close doesn't work, and now we can't get ahold of anybody for assistance.
Seats are not as good as the theatre in the south end of Guelph, but I still prefer this location as it's got bigger theatres with more entertainment options as well as more options for movie show times.
Food is very expensive, eat Before you come
Really needs a bit of money to be invested in upkeep and updating.
For some reason, they have more of the movies that I want to see than the other theatre in town.
If you're around Cambridge. There are other theatres that are better. The service was great, the experience was lacking.
The facility was clean. We went in early to get our tickets but there was no one around to help us. The entire Lobby and hallway were absent of any employees whatsoever. We had to go to the back and yell for someone to come and help us. The manager came out and was Unapologetic and said everyone was on break in between movies. When we came back for the movie we went to the concession stand to get a t and once again we had to yell for someone to help us. It's a good thing the movie was good! You get two stars because it's clean.
a great place to watch a movie...
Movies are fun
This is a nice modern cinema with ten screens. Parking is less than ideal at busy times. We always book tickets online...it's quick to print them from the machine... rarely a lineup.
Not saying good as some locations in Vancouver BC. Did not really like the sound quality
Dont like the popcorn too much and kinda expensive. But love the movie quility and sound cant wait to watch endgame with my friend on dbox
I guess not bad for family entertainment
Great tourist attraction. Staff are very friendly and helpful.
Great, cordial and fast servjce????????
It's ok
Nice welcoming place, employees are nice and helpful. Safe and happy place especially for kids. I truely recommend it
Great food , alright arcade , great movies! ????
Nice cinema. Watched an early release of The Game Changers here and found it enjoyable. Theatre felt a bit dated, but up to date for the most part.
Love the self serve pick up your tickets option, lots of parking and comfy seats with loads of leg room
Very good place to watch movies in Guelph.
Definitely prefer Pergola Commons theatre in Guelph
Was not there
Can't say I've ever had any problems with this movie theatre. I don't get food or drink often but when I have it's your typical over priced movie stuff. The seats are average and basically the movie theatre itself is about as average as you could expect all around. Nothing wrong with watching a movie here.
Had a great time. The theatre was clean and comfortable.
Easy to get to, lots of parking. Good movie selection.
It's a Galaxy. They're nice.
Always empty when we go see movies on weeknights, but was a bit surprised the theatre only opened 30 minutes before our showtime. Staff are usually friendly and welcoming, but I have encountered a few disgruntled workers. It's always been clean and well-stocked when we've visited, so no complaints there!
We have been going here since it opened. It offered an entertaining destination for our teenager when he was growing up and a great mix of theatre spaces and technology to view blockbuster movies and create some good memories. It is pretty accessable to those in the north end of Guelph and is even serviced with a bus from the University campus.
The prices for food and drinks are atrocious. But with scene points and earning free movies helps.
Movie time was suppose to start at 3:25. They starting showing previews at 3:35. And movie was late to start. And staff didn't give the ornament when ordering combo 1. Customer service levels below par.
Best popcorn in the Guelph area. Theaters need an upgrade seats very uncomfortable
went to see Ford vs Ferrari and Scary Stories told in the Dark- a movie which featured my 61 Buick. it was cool to see the old gal up on the big screen with yours truly at the wheel ????
Snacks are overpriced but expected at a place like Cineplex
Typical overpriced, half an hour of advertisements before the movie. And the chairs really weren't all that comfortable..
Clean restrooms which i appreciate. Normal cinema otherwise.
Quick and easy check in
Always go to this theater staff are always nice, nice and clean the bathrooms are always clean and well lit. Seat are a bit uncomfortable but besides that really good place. Been going to this one for years and will continue :)
Nice theatre
This cinema was clean and efficient and the staff very friendly and helpful. I can never give a 5 star rating to a movie theater because of the cost of their snacks. $5.29 plus tax for a soft drink, ridiculous!
Close to everything. Restaurants, bus stops and fast food.
I was late picking up my order and the sweetest gentleman (I didn’t get his name) waited half an hour after close for my arrival to give me my popcorn. Definitely can’t beat that type of service.
Awesome theatre, amazing selection of food items, good arcade, friendly staff.
It’s clean and lively!!
We love this favorite place to watch movies and relax
Really nice except there were fruit flies near the fruit and most of the arcade games need money instead of tokens
Staff friendly and helpful. Seats need to be updated like other Galaxy Cinemas with rocking and arm rests that go up.
Should of not take out yogen fruz. Now I have to drive kitchener mall and sometimes they don't have the flavors I want. Also stop charging for butter and more for layered. The pump yourself butter isn't butter it's oil with butter flavour. I do enjoy the free seasoning packets for my popcorn. Nice staff old cinema.
Today we enjoyed a great movie and yummy popcorn! They have good social distancing in place and polite, helpful staff. The bathrooms and theatre are very clean. We also received a thank you and have a great day as we where leaving! We will definitely be going back!
It was nice and clean. Huge parking lot. Open late and very family friendly atmosphere.
I've always liked how roomy the seats/aisles are at galaxy cinemas. This one also has an extra butter dispenser by the napkins and straws which I like.
Good for watching all kinds of movies
Large theatre, good seats
It's a theatre identical to a thousand others. Nothing in particular to praise or complain about.
Always a fun place! Theatres are clean and staff are diligent about cleaning up spills and messes as they happen. Love cominf here with the kids for some family fun movie time!
I love going to watch movies on the big screen. Always have. It's my daughter's birthday today and she wanted to see a movie. Great idea. My family of four and my mother in law went. We had a great time. But the prices of popcorn is getting a little ridiculous. We spent $93 on concessions. That was two kids combos and three large popcorns combos. A lot yes. It was a special day so we went all out. But $93 for that?? My youngest daughter then had to go to the bathroom during the movie. I had finished my drink so I took her and brought my empty cup. As she was doing her thing I asked for a refill. I was told it would be $6+! I just gave you $93... how do you not give free refills? If I went to restaurant and spent that money they would fill my cup endlessly. I realize these companies took a hit this past year and a bit but.... so did we. Treat your paying customers better than that.
With the second cinema now open, this location has improved dramatically.
Great place to watch movies
5$ for a bottle of Ginger Ale...
Not bad, the food is alittle pricey
No food served. Miss my Nachos...
This is the only cinema around that plays Japanese movies, and I'm infinitely thankful to them for it. Keep it up, guys, we love you for it!
As good as can be aside from the gift card reader not providing feedback when the card wasn't worth more than the total it simply said something generic implying that the card was empty instead of subtracting the balance of the card from the total. that and $5 bottles of cola from the vending machine. I know the costs have to go up to supplement a lack of viewers but atleast least try and get it somewhere that i can't easily compare to the gas station next door
Very nice, clean place but seats need updating
Nice location and good place for entertainment!
My own sometimes private movie theater....
Great place & friendly staff
Great staff, very good place
Love this galaxy, i do recommend getting a scene card for discounts and reward points for your next movie (app helps keep track of your points balance).
Great movies
Everyone is always friendly. Obviously they try their best when lineups get a little long. Definitely a good place to go for movies.
Treats are way too expensive
Love movie night with my kids always pleased with the staff
Using the closed captions system is actually a pretty good experience.
Low crowds and Friendly staff.
Unpleasant experience from service to entertainment. The fat oily cashier really hated his job and it showed in his lazy demeanor. Food was old, cold and overcooked. Theatre was cold, floors sticky, seats stiff. After pre-show trainers, the screen blacked out for 5 minutes. Even the newly designed lobby is poorly laid out. Overall a disaster visit and I will not be going to this theatre again. I highly recommend the Waterloo Cineplex.
Great Staff...
Enjoyed my time here... not too busy at late show...
Fairly efficient and standard movie theater! No complaints!
Typical galaxy experience. Friendly staff, comfy seats, 1500 % markup on popcorn. All in all a consistently good night out. Only complaint is that the volume is often on the loud side.
They take good care of the place put the maximum of seats if very low and the screen is pretty small
This is my closest movie theater. Always go for the late night schedule to avoid crowd.
Do not have Indian movies here. Otherwise its a good place when we want to take our kids for movies.
Haha forced to buy popcorn n would take 45 mins to make a hotdog..
Great theatre
Great theatre. Doesn't have IMAX but still a fantastic place to watch a movie.
Seats are small and uncomfortable but there is always a wide variety of show times
They could offer better deals
Good nice services
Loved the cinema and service of the staff.
Good movie theater, needs some renovations, because always the same games at the arcade.
Standard Galaxy theatre. My one complaint is the seats didn't recline in my theatre.
I was disappointed in the customer service at early matinee and definitely the lack of maintenance for accessibility accomodations. Taking my mother with a walker certainly brought their lack of standards to light.
This Galaxy doesn't have wifi so you can't use the time play app which I think is ridiculous as it's a ciniplex app so they should all have it!
Staff are always friendly. Seats are reasonably comfortable. Best feature is that they have a machine where the straws and salt are so that you can add extra butter to your popcorn.
Good movies but overpriced food like most movie theaters
Need new laser projectors, movies are projected dimly with little depth. Otherwise its an average small town cineplex theatre. No VIP, 4DX or IMAX.
Pricy
Great place to watch movie with your family
Convenient location for West end movies
Maggie is slow it took 10 mins for 1 person in front of to get there stuff, if Maggie sees this it is the end of the world. And there was no one at the front desk at 2:34 terrible
Everything about the movie watching experience is good: great sound, comfortable seats, clean and clear big screen EXCEPT food and drinks are very expensive.
Pretty clean, a nice place to see a movie.
Great seats.
My partner and I used to go to the cinema fairly regularly, but have stopped going due to COVID-19. This weekend, we ordered a popcorn and movie rental combo. The employees really went the extra mile with our order and we both had a wonderful time! Considering what we received per person, this was an excellent bargain. We will be doing it again next weekend-- and maybe every weekend after that! :)
Mad decent yo.
Comfortable seating & good leg room. Staff is friendly. They keep the cinema clean.
Fastest way to get in is buying your tickets from the pizza stall on the left side of the concessions stands.
Loving the cinema
It is a movie theatre. Does what it was build for. Nothing more nothing less. Can be busy sometime
Well organized for special film viewing
Great theatre...clean...easy to navigate and nice chairs
Great movies. Great popcorn
Excellent. Clean and lots of space.
I had a great evening here. The seats are so comfortable!
Great place for kids to have fun before movie and dinner...
Its a movie theater, nothing especially bad or good here honestly
Decent size movie theater. Comfortable chairs. Friendly but busy (amongst each other) staffs. Washrooms could be cleaner. Floors could be vacuumed some more. Bought tickets and walked in without anyone checking our tickets (even though an employee was right there, she actually walked away from us and join the other busy staffs and the food counter).
Galaxy Cinemas have an amazing staff. We went to the showing of Madama Butterfly. Unfortunately an error had been made and the opera didn't start until 1 PM and not noon as had beene posted. Unfortunately I could not stay until the end due to the fact that I had to catch the last bus out of Guelph to London. Management came into the theatre and apologized and offered a refund plus a coupon to any other opera we wanted to see. To me this is the sign of class
Everytime we go there it's fun I think they need a bit more arcade games it's fun after a movie????
Very nice cinema, excellent seating, helpful, friendly staff.
While the staff was friendly and the facility was clean there was a ridiculous number of ads. The show was scheduled for 9:40 and there was a full 10 minutes of uninterrupted ads.
Movie was awesome so was the help to getting us our snacks
Was here today in theatre 4 and all the seats were sooo dirty. It was very hard to find two clean seats beside eachother. Made my skin crawl.
Great popcorn , but pricey
Great staff
Clean friendly atmosphere
Went to see Oceans Eight and Carly was our hostess for popcorn & water, she was so nice and my daughter asked for butter in the middle which she addressed, she filled it as full as she could Carly treats her customer so well they WILL return. Thanks Carly. Oceans Eight was pretty good too...
Friendly staff, clean theatres. We take our kids here at least once a month. They love the arcade (though is could use a little love) .
Great place for classic movies and family favourites series. Got a little attitude from our ticket taker, which we didn't enjoy. My second time here as we were only in Guelph for the day
Older cineplex, the seats are not as comfy as the other franchises in Waterloo region. Unique selection of movies however,
I went there to get a early ticket for tonight, 2 ladies were trying to open the door and told that they don't know how to unlock the door. I went inside to buy the ticket , no one helping, they said it's self service, but where is the sign saying this? I asked for help and she said go to the popcorn section, he called me to the counter and said j have these combos , I informed him that I want the ticket for Venum, didn't ask for what time. When I told him that I want it for later today he got upset. Then I asked can I see the seats available he said there is no cinema that you can choose the seats!!!!!! Seriously? I said I'm a regular customer( fortunately not this location) and i always choose mg seats and he said it's not possible. Who really manage this location ?
Good. Appreciate all the covid protocols in place. Makes theatre experience more enjoyable and less crowded. However, would like to see a return of more menu items.
Excellent Birthday party venue. Our host Matt was friendly and super organized. Children had a great time. We appreciated how smooth everything went. Thank you.
They are slowly eliminating staff with automated ticket sales. I'm an old union guy so I never like to see that.The automation requires debit or credit cards,which for one slows down the process because nothing is as fast as cash and number two it puts people like me at a disadvantage who don't use plastic.
Great experience. Excellent service, friendly staff. Thanks!
After checking website, our movie was to be showing Tuesday Sept 25 at 9 pm in Guelph and 9:40 in Orangeville. We drove from Mount Forest to Guelph only to find out the website was wrong and the movie was not playing. We asked and showed an attendant at the food booth my phone with the website and all we were told was "well that's wrong, we aren't playing The House With the Clock in the Wall" so we drove there for nothing because the next movie didn't start till 10pm
It definitely needs an update, still has old uncomfortable seats but not much competition except for the drive in....
Understaffed, more than half an hour of commercials after the movie start time.
A bit outdate but far better than the newer one in the south of guelph. The staff at this one are friendly while they have been quite rude to me at the other location.
I watched a wrinkle in time
Why a place that is for the whole family doesn't have urinals for kids in the washroom, all of them are way to high for the kids.
Pretty standard galaxy cinema. No surprises.
Very clean, nice workers. Only wish their prices werent so high. It's hard to even justify a family outing there.
It's a nice Theatre that keeps up to date on most movies.
I visited for a Cineplex Event which was the extended edition of the Lord of the Rings Trilogy. It was well organized and sound/picture quality was outstanding. I was in auditorium 3 which does not have recliner seats but the seats were comfortable enough. The only thing is that they do have arm rests that could be tight if you are a bigger person. The theatre itself is nicely designed and has some of the early 2000s design elements which was a fun experience. It is clean and bathrooms well maintained.
Low crowd location.
Went to see Invisible Man last night. Loved the movie but both my daughter and I found the sound way too loud and at some points crackly. Not sure if it was the movie itself or the sound system in the theatre.
Terrible $30.for popcorn,pop long waits lousy service
It's alright I guess
Always clean and fresh snacks!
Garbage audience members ruin the experience. Streaming isn't killing the theatre experience people are. Cineplex, grow a pair and start enforcing some rules or continue to see audiences shrink. Also theatre I went to last night was filthy. Stairs were covered in popcorn and other debris. Place was empty, jesus christ. It's a Monday night, what the hell.
Excellent customer service. There was a customer on her phone that refused to put it away when I asked. Cineplex customer service supported my concerns, apologized and did their best to turn a bad experience into a good one. Very impressive, well done!
Clean and friendly
Nice theatre.. can't really go wrong with a galaxy..
Enjoyed the matinee clean _ friendly staff
Went to see Aquaman - which was only available in 3d in the evening. I asked the attendant if they'd changed their projection bulb lately, (because I'd been to some shows only in 3d where they were lax on maintenance - why I don't usually go for 3D) and he looked at me like I was a Martian. Sure enough, when the show started, the projector was so weak that the film was so dark, that we could barely make out what was on the screen. If people in the future ever ask why they stopped making 3d films ever, I'll always add that it didn't help that Cineplex Odeon was too cheap to buy a new bulb for their projector. On top of all this, the theatre was feezing cold. I could understand it if it was 30 below outside, but no, it was 2 degrees out. Ruined the whole evening. They totally stole my 14 dollars. Never going there again.
Wonderful day with my family ! Good venue to watch new release films !!
Cinemas are clean, always a great selection of movies and treats
Good sized screens, lines move well
Wjat can you say. It was a movie theater, nothing special The seats were not comfortable
Bring ushers back or we're never going back. Everyone has to check their phones, bright lights in your peripheral every movie now. You need an edge over staying at home Galaxy. Kick people on theirs phones out. Then we will come back.
My favourite location, plays great movies and friendly customer service.
No sound during the entire movie, many people walked out, no refunds.
I really enjoy seeing the theater in an accessible and affordable venue. Staff are friendly. The venue is always clean particularly the restrooms. Food choices are limited and on the pricey side but I do enjoy the frozen yogurt.
Our go-to spot for movie dates! Great staff and service!
So after going to three different people, I was sent to a forth person. All I wanted was to buy a beer. The forth person told me that he was to busy to help me and that he would get a manager. I didn't want to wait as my movie was already playing so I just left and went back to my seat. The manager did find me after the show. I'll never go back to this location again.
Almost as good as pergola but more regular (non 3d films)
Good place
Cool
Love going to movies, great atmosphere
It is a good place to see a movie and you can still buy tickets at the concession at this time.
Great movie night
Movie was great comfy seats.
Food is greatly overpriced.
nice
Enjoy it
Typical Ceneplex theatre. Relatively modern with large screens. There is no TimePlay at this location though.
My grandchildren love the movies
Loved the sound in the ultraAVX theater.
Love it I watched Avengers very nice place to enjoy with the family love it the smell of popcorn is out of this planet....
We viewed the movie the up side and we loved it !
Not as new as pergola but well.managed and clean and usually better chance to get seating for newest movies
Put our jackets down in our seats 20 minutes to showing for 9:30PM while we got our popcorn and drinks. Everyone behind the counter were gossiping about and not paying attention to customers. No one at the door to check our vaccine status so when we went to the counter, they told us to go back to the non existent teller to get our status checked… by the time we got back to our seats, we walked in and they were cleaning the theatre super late, and had thrown our jackets in the middle of the theatre floor in with all the trash. If it was actually forgotten, I’d hate to think they’d just throw them out like they had them tossed on the floor. Disgusting. Not impressed at all since walking in the door.
Always clean
Great service and knowledgable staff
We had a great time seeing a movie,they did a great job following the government guidelines, was happy to see staff cleaning and checking to make sure people were wearing there masks!!!very impressed will be back again!!
Good location.
Excellent! Very clean. Obeying all safety rules. A very enjoyable experience.
Very clean
Helpful staff. When my son misplaced his ticket I was assured that he would be allowed in.
Saw the Up Side and it was fantastic
Typical movie experience. Seats are a downgrade from the newer south end location.
Nice and quiet on Christmas eve
A bit pricey but still liked it
Decent seats and good selection
Clean with fast service
Air hockey table works. Cinemas clean. Staff were helpful. Have a new serve-yourself frozen yogurt dispenser which was tasty. Vanilla, chocolate, bubblegum or orange cream were the flavors.
The film we saw was garbage...but seats comfortable and lines manageable. I would love to see some healthier snack options but I know that's a pretty big ask.
Coming from a smaller city, this Galaxy Cinemas was refreshing to see. It has a larger and better selection at a given time than the smaller ones, and while some of the theatres were surprisingly small, it's better to have a small venue than no venue at all.
Novel. Still kinda fun to go out to a movie, if not a bit overpriced..
We went last night to see secret life of pets 2 and ended up leaving half way through becuase the seat where so uncomfortable and worn out that we couldn't stay and watch the show! This was at the Woodlawn one.
The theatre is in a good location with Turtle Jacks A&W and The Mandarin nearby. The theatre itself was clean and the staff friendly.
Odd movie times but nice location, and friendly staff.
good theater to visit
I was waiting in line forever, and my theater was not ready till ten minutes before the movie started.
Clean friendly environment, staff were friendly and helpful, restrooms were well maintained and auditoriums clear of any debris. Movie sound was perfect as was the colour of the film. When staff came in they were extreamly quiet and unnoticeable.
Usually short staffed on concessions.
Great for watching movies
Very quiet, times are a-changing
Awesome staff that go above and beyond. Highly recommended location and takeout service is seamless. Well done!!
Just went in for popcorn to bring home. Very curtious staff.
Everything you need from a theater. Only problem is that the last row does not recline and irritates you in a long movie like Avengers Endgame.
Great customer service and very friendly workers
This is a smaller theatre, not as clean as many I have been in, but the service was fantastic.
Good theatre. Usually shows a variety not just blockbusters.
Always fun place to go, clean, staff go out of their way to help.
Satisfied as expected
Good for some movie dates
Saw hit man's bodyguard - loved it.
Very nice. place and clean
I really like being able to pick my seats ahead of time.
Whats to say about it? It's a movie theater. The cinema at the southend has better seating though...
2 adult movie passes 44.50$ plus tax. Popcorn, medium cola, snack treats. 14.25 + tax. Seems a bit pricey for this decaying dinosaur of an industry.
Well kept theatre. Tuesdays are very busy go early
Always friendly, helpful staff. Clean theatres.
Understaffed and unhappy staff that were there. Good movie
Very nice.
Really like this theatre. Chairs are very comfortable & each cinema is kept nice & clean. Great place to watch your favorite new movies.
Nice sized theater with friendly staff. Have never been disappointed in this theater. Additionally it is clean and free of garbage.
Been to this location multiple times, good staff, a variety of movies playing, clean. Not the most comfortable seats. They could use some updating.
Well-managed extremely well-managed food is good quality of services good people and good attitude
Exactly what you expect from a Galaxy theatre. Nothing more, nothing less.
Great night out, only problem was parking
The staff at this theater are accomidating and friendly. Plenty of on ground parking and lots of restaurant options close by.
Never too busy!
Too expensive. Wish seats were like the ones in Cambridge.
Place was very clean and movie was great
Alot of commercials! Like im not talking pre movie trivia or previews but actual commercials, and 20 min straight of them!
At this cinema you can purchase your tickets and concession items at the concession counter, decreasing wait times and increasing convenience. There is a tea bar, dessert bar, games/arcade area and an Outtakes (an area where you can get fries and other items that aren't just popcorn). In the condiments area patrons can apply their own butter flavour topping to popcorn and this theatre also hosts special screening events. Spatially the theatre is accessible and there is also tons of parking. We frequent this theatre because it is close to our home in the North end of Guelph and because it has 3D screens.
Great place
There were many seats arranged facing a large, flat, white surface. In addition, light was projected onto that surface in intricate patterns so as to resemble sights normally observed by humans. It seemed to be in an attempt to create an illustration that events were occurring in front of those intended to sit in the seats. The illusion was further enhance by accompanying sounds. It was not perfect, however. For one thing, they failed to capture distances from the viewer accurately. For another, the events did not respect the regularities usually observed, for example, they portrayed a human breathing and even talking under water. I was not fooled by their illusions, but found them quite amusing and entertaining. I would recommend this experience. I should perhaps mention the most implausible illusion that they tried to portray, which almost ruined the experience for me: the prices that they implied that people would pay for edible items before adjourning to the aforementioned seats.
i love it there but its quite pricey
Great place to watch a movie.
Web site is useless. No manager respo se. Classic guelph attitude. Ignorance. Stale overpriced food.
Our go to local movie theatre
Visited this location many times and always loved it. Its very busy but well organized. Food quality is great and staff is very helpful. Theatre is super clean despite being frequently busy. Seats are comfortable. I will be coming back surely. Overall, a very positive experience.
Nice and clean
Good seats, overpriced concession
Decent cinemas. Sometimes you can pick your seats when you buy the tickets there.
Quiet, quick service.
This is one of the nicest cinemas I've been to and one of the cleanest. The staff and manager were also very friendly.
Very over priced and has not been renovated like many of the others have been so they should probably consider offering some other incentive for going (like lower prices). You will be much more comfortable in kitchener at one of their newer theatres.
Excellent chairs and the new theatres rock
Very nice theater
Went to see Lion King...it was amazing ????
Great place for matinee with grand son
Passable