Rude, obnoxious, unhelpful staff, and false advertising.
I'm new to Calgary and whilst exploring the city I stumbled across the Globe Cinema, the billboard stated that Howl's Moving Castle was to be aired on Saturday at 12 and 7. As a fan of the Studio Ghibli movies I entered the cinema to check the prices and perhaps buy tickets if they weren't too expensive.
Upon entering, a young female offered her assistance and very kindly informed me that Howl's Moving Castle was actually shown last Saturday (5 days ago). I'm not sure who's job it is to make changes to the billboard but as a cinema, small or large, marketing ones showings is pivotal to attracting an audience. In fact, with the cinema being small it's essential that up to date information is given as I'd imagine that a large proportion of customers refer to the billboard to see what is on for the week ahead.
Now my main reason for writing a poor review for the Globe Cinema is due to a gentleman that works for the cinema being incredibly rude and obnoxious to me and my brother. Whilst seeking further information about what is in fact being shown this weekend since the billboard was incorrect, the woman asked her colleague for details; the man whom was wearing a black, studded leather jacket, accompanied with poor body language and a facial expression that was far from welcoming; abruptly said that they're not open until later on and the door shouldn't have been open and that we should leave and come back later. Now you may be thinking, well he has a point, but it wasn't necessary how he spoke to me and my brother. It wasn't our fault that the door was left open, and we were simply looking for knowledge on what was on this weekend, we weren't causing any trouble at all, just having a polite conversation with the motive to perhaps visit this weekend. The man was incredibly rude, unhelpful, and needlessly aggressive.
We shall not be visiting the Globe Cinema again and my advice to others is to do the same, a small business relies on repeat custom and to be spoken to so rudely reflects terribly on the business and if this is a common occurrence then I wouldn't be surprised to see the place close down.