Reviews of Landmark Cinemas Cranbrook (Movie Theater)

Lisa Marie

The new renos really make the movie going experience!

Ian

Overpriced

Varghese P Jacob

Cranbrook's only

Kwanimal

Good theatre. However, I was sick from the butter on the popcorn one time and there is not a huge selection of movies. I would love if they actually showed stop motion movies and some 2d stuff as most theatres do. Other than that, the food is good, staff is friendly and seats are comfortable.

Si-Mun Tang

The new updates are awesome thanks!

Xenon The Dragon

I work there, that's all

Dj_dat_boi

Movies good movies

Tyler Fiorentino

They have had some huge renovations lately, the staff is always great.

Andrew Crozier

Literally the worst

Travis

This theater is decent, although it is the only one in town so there isn't much for selection. Old projectors, so the picture quality is okay but not the best. No IMAX obviously. They have free refills on large drinks, so that's a plus... Until you need to get up halfway through a movie to use the washroom LoL

Patrick Robison

It needs a complete renovation. It needs a breathe of life and a change in perspective.. Don't think anyone really cares about your experience. Get in, get out and get on your way. I know a few people who work there and they greet me with a positive smile and hello, but that's because I know them. An Idea I have thought up, would be to convert the two smaller theatre rooms into an aldut only type theatre. Drink service, leather chairs, WITH ACTUAL LEG ROOM. I would pay a good sum, to have an experience like this.

Jeffrey Murphy

Relatively big cinema for a small town, so it wasn't surprising how empty it was inside, even on the weekend. Visited in the early spring and I found the cinema to be surprisingly chilly inside, although the same might feel nice in the summer - bring a jacket either way. Washroom was clean and well-maintained. Entrance is ground level and everything appears to be accessible. Drinks and snacks are overpriced, but that shouldn't surprise anyone.

Darren Matheson

Great place to watch a movie with the kids.

Jess Lieu

Had a decent lineup/sized theater for a smaller town. We watched Jurassic World: Fallen Kingdom on opening night and there was a good amount of space. Seats were relatively comfortable and there was a good amount of leg space. Screen was smaller than what we were used to - recommend sitting about 1/4-1/3 of the way up.

Rob McGee

Good movies. Overpriced concession. Took my own popcorn

Rick MacDonald

We are lucky to have this theater here, friendly staff and management always appear to be doing their best. Would like to see the marquee on the strip back in working order someday :)

Brian Hirschfield

Well considering there is no other place in Cranbrook to watch movies this place is awesome maybe one day they will renovate the seats are a little uncomfortable but most theaters are

logan time

Its a good movie theather, its clean and the staff are friendly.

Collin Merritt

Terrible service. One ticket booth not working and the staff behing the counter were slower that need be. Seats uncomfortable and the lack of grade drop in the cinema makes it difficult for children to see past adults in front of them. Would save my money.

Chris Botterill

I really want to try hard and give this place more than three stars but the truth is I was contemplating whether I should Give It 2 or 3. For a city the size of Cranbrook it's great to have a theater that has so many Theatres in one place but the problem is that the place is continually getting more and more run down, there's popcorn and stuff all over the place and the theaters themselves could really use a little bit of Maintenance and TLC. I've had a couple of experiences with projector and sound issues as well. This could be common occurrence when it comes to theaters in your home town because in all fairness I visit this Theatre way more than any other theaters. I'd really like to see them fix it up a little bit and get the cleanliness and maintenance under control. They have an arcade area which is pretty much closed all the time so I wouldn't count on that if you're looking for a place to go play some arcade games.

Bennett Flores

Gangsta

Jen Ross

Because idk. That's why.

Jon Poulin

Great place to see a movie.

James Swansburg

Small but clean mulit theater, with the bonus that you can buy your tickets online to guarantee a seat for the more popular movies.

Igor Drapinski

Overpriced, under maintained, unorganized and understaffed. A real tired modern theater, thriving on zero competition.

Albert Wood

Great theatre

Granden and Myra Bertrand

Everything was better than expected, they put a lot of money into the theaters since I was here last. Seats are nice, lots of room, even in the non-premire seats. Good sound and visuals. Price at concession are a touch high but that's normal for theater going. Enjoyed our movie today. Had some issues with online booking, nothing major. Overall a decent experience

Karey Martin

It would be a higher rating except it was so cold I shivered through the whole movie.

G.M.J. Liboiron

Will never darken their doors . Tried to enforce a mandate that was not even part of the mandated vax requirements The Floor Manager / Shift manager was unprofessional and not knowledgeable in the enforcement .

Lorie Sinclair

Clean theatre and polite, helpful staff! Two thumbs up ...

cherry J

Clean place. Friendly, helpful staff. Wish they could add more arcade games. Prices for snacks is crazy expensive! That needs to be addressed...a common complaint. Always a pleasure to go to regardless.

Justin Hooles

They did some nice renos and installed new seating.

Char Aznable

A great experience for me and my mother. The people are welcoming and kind, plus the environment is much more relaxed than ciniplex theaters. Great family experience if you go to movies frequently.

Mark Faubert

Friendly staff. Good promotions. Clear screens and sound level good.

Jackie Speta

It's always nice to be able to go out and watch a movie

M Brown

Clean, fast service,. Thanks

Christopher Cerovec

Enjoyed my movie experience there, staff are friendly & very attentive. They keep everything nice & safe, great place to watch some movies ????????

Charly Padre

Decent place... watched Black Panther there... it’s great

Gary Weller

An aging theatre, there seemed to be an equal number of broken to functional seats in the theatre. Good place to take the family to cool off on a hot summer day. Tuesdays are cheaper so look for the deals...

George Benedict

Comfortable clean cinema

Mike Hambalek

Picture was lost for 10 minutes and they said NO compensation. I'd be happy just to see the 10 minutes we missed. Half the bathroom was closed for repairs that have been getting worse.

Bill Thompson

Great theatres....very comfy

Tyler Fiorentino

They have had some huge renovations lately, the staff is always great.

GC L

Good movies. Seats are usually pretty comfortable. When you can get a special package deal it's reasonable. Otherwise the prices are high. Compared to bigger cities though it's still pretty cheap.

Harmeet singh

Picture ????????????quality is good. Never have encountered any problem in getting tickets???? via self serve????????

Jordan Janisse

Great place to spend an afternoon when it is minus 30 C outside.

Kyle Griffith

I love the new seats and all the updates they did to the theater but you would think that they could at least fix the bathrooms up it's like a truck stop bathroom. the stalls don't even lock and the toilets are wobbly

Alissa Toner

Expensive but a good theatre. You can buy your ticket on their app before even getting there so thats nice.

Kushguy Tours

Props to any theater that can manage to make it these days

Vicky Helgren

Great place

Henry Hamilton

Much improved since the upgraded seats. Checking for covid shots and ID is terrible and almost makes me not want to go. Pre-purchase tickets and your snax online is the way to go. It'd be 5star if popcorn and pop wasn't so overpriced. More food choices should be offered.

Henry Hamilton

Much improved since the upgraded seats. Checking for covid shots and ID is terrible and almost makes me not want to go. Pre-purchase tickets and your snax online is the way to go. It'd be 5star if popcorn and pop wasn't so overpriced. More food choices should be offered.

Jim W.

About what I expected

C P

Seats are probably the most disgusting uncomfy things ive ever witnessed. Half the speakers do not work in the cinemas either. Wont be coming back until its worth what they charge. Onnneeeeeee staarrrrrrrr!!! Update. 4 years later we got new seats and new floors. Not sure about the speakers but things are pretty decent minus the fact they don't clean the seats, kinda odd.

Blair Murphy

Great movie

Patrick M Blackmore

If you don't use 'atom', be very careful of your time allowances. The service here can be a little overwhelmed, sometimes being forced to wait up to 30 minutes in the line. Obviously, being a cinema, be ready to pay $25, minimum, for your snacks and drinks. They do, support many passable deals and promotions.

Terence H

Great movies

Geoff Spence

Fast check in. Weird that the cinema was pretty much empty yet you placed people in our row, not 6 feet apart.

Babar D

I believe they switch out movies too fast in this location as well as the stopped advertising titles outside their door and parkimg lot sign, which is disappointing while you are waiting at a red light. Instead you have to pull out your phone and get ticketed for distracted driving.

Breanna Howard

Seats are comfortable and have lots of leg room! I like that you reserve your seats now!

Jade Law

It's a theater.. over priced. Overall not bad but needs a revamp.

Joerg Rosenberger

Cozy theater, prices are ok, snacks are expensive as everywhere else. Little aged but all in all great. Good sounds.

Dave Chiu

Small theater but constantly upgrading. They use the atom app which is great. They have upgraded seats as well.

Kyle Born

I went to see Star Wars: The Last Jedi on opening night. After the previews finished, the screen went dark and nothing happened until someone told the staff that nothing was happening. After replaying the previews, it worked . . . until the climax of the movie. The lights kept turning on and off in the theatre and then the movie just cut out. They never fixed it so I don't know how the movie ends. I got a free pass to see a movie in the future so that earns them a star. Last year, I went to see Batman vs. Superman and the movie's audio didn't work so I didn't get to see that one either. I only see 2 to 3 movies a year and it seems like whenever I go to this theatre there's always an issue. If you go to this cinema, keep your fingers crossed.

Flo Reid

Comfortable theater.

Aleata Harty-Blank

Loving the new seats in the theater. Thanks for a fun night out!

Layne Goldsmith

The only gas station/store in Moyie, beside the highway.

Kimball Wolfs

Since it’s not a big city it doesn’t have the fanciest things, yet it always stays a comfy and fun place to be!

Dustin Keller

Great theatre after the Reno's. Only downside is the price of drinks and popcorn

Ganon Hunter

Nice place for cranbrook cinemas....seen the avengers there good

Claudio Paredes Z

Went with a japanese friend, the good was kind of expensive but the movie was good, had a good time. (back in 2017)

Review

Saw the new it movie and people couldn't stop talking the entire movie even when told to shut up numerous times and people contuniously on their cellphones and feet on the seats. When we confronted the so called manager she said they couldn't do anything.... Like excuse me I just spent 50 dollars to enjoy a movie with my wife and you give me that piss poor excuse like that. Next time I'll pirate the movie and stay at home or wait till it comes onto DVD never going back this is the third time this has happened.

Tracy Guenther

Clean movie theater and friendly staff

GeoLin McNeal

A little old and worn but got to see a good movie.

Jani C

Dirty, broken seats. Poorly maintained theatre. Desperate need of renovations.

corporal comedy

Never have inconterd a problem ever

Jenelle Clark

Good place for a movie. Personally, I'd prefer a touch less air conditioned. Good popcorn well maintained.

Derick R.P.

We went on a rainy weekday afternoon, which was a blessing considering there is only one cash and one booth to buy tickets from. The auditorium had few seats, which was nice because it left a lot of leg room, but I can't imagine what it's like on a busy day. I'm giving it two stars for the following reasons. First of all, the screen was tiny and blurry. Secondly, the sound was very low and the walls are paper thin. We heard more of the action movie playing on the screen next to ours than of the movie that we paid for.

Charlene Parr

Needs updating. Seats are uncomfortable and often broken. Bathrooms are clean but many stall doors are broken. Box office is never open, which is really annoying when you don't want to buy food but have to wait in those lines anyways because you can't redem vouchers at the self serve kiosks.

Alexis Whitehead

Great movies! Clean theatre and comfy seats!

Ashkan Zahed

It's nothing special like some in Toronto

Brian Scutt

Nice theater. Great staff, comfy seats, enjoyed the movie

Chris Williams

Just way too damn cold.

Vincent Woodward

Nothing bad to say at all. Good simple theater. I've used online purchase without problems as well as the new Atom app.

Scott Hamon

Great theatre and even 3D movies!

Dave Miller

One of the best post-covid experiences to be had.

Tanya Le Clair

Filthy - Filthy - Filthy. Dont get me started on the broken seats and sticky floors. This location is in desperate need of some TLC.

Mr.T Bondy

Had to revise my review after the renovations and now the cinema has comfortable chairs and is cleaner! Now if only people would learn about better adequate and not trash the theatre this cinema will last for years to come!

Steven Plaskett

Great

Fox in Sox

My go to place for the movies, but unfortunately I get attitude for service most of the time. Really ruins the experience! Trust me, working isn't fun, but at least have service with a smile!

Melanie Dawn Whitnack

Pretty crappy theatre when you are used to going to the movies in a larger city. Often very cold so wear layers. Prices are pretty ridiculous considering what you get.

Marvin Dyck

The best popcorn ????

Ryan Steer

Okay but needs more comfortable seats

Rashelle Hole

New look, great friendly service, fresh tasty popcorn and drinks. Family fun.

Kim Spiers

Nice customer service and great seats

Josh Abrey (Neighbours-o-Cranbrook)

Make sure to hit up the dollar store before entry

J.R. Formenti

Time for some new chairs, very uncomfortable

Michael Kriston

Never go

Linda Fuller

Great place

Douglas Golding

I would say it was a great night at the movies!!

Mark Peeren

Good movies but very uncomfortable seats.

Alexander Barger

Very uncomfortable seats and outdated sound systems. If it weren't the only option i would avoid it. Not worth the price at all.

Richard George

Out dated very uncomfortable. Has lots of issues with sound timing. Not the cleanest

Howard Alaric

The popcorn isn't very good, that's what makes a good theater

Marg Atwood

The new seating is so comfortable. Social spacing, as is expected these days. I was sorely disappointed the one visit where the popcorn machine was down. Movies at home have been the norm but nothing can beat the big screen for action scenes.

Guy Stokes

Sound and picture were fine, popcorn was horrible though, plus they charged me extra for "butter" that was free over on the salt and spices table

Yvette Deveau

Very comfortable

David D

Staff are great but the theatre is really run down. Seats are the worst, many are broken and they are in need of a full renovation.

Glenda Bott

Conforable seats friendly staff

Bradley Cairns

Just dont go there you stick to the chair and pay an arm and a leg for what an out dated theater

Logan Latendresse

Had some much need reno looking so much better could use some more work to get it amazing

dave stefanek

Expensive. Standard movie experience.

Terry Shaw

Seeing as your the only movie theater in town. We will attend latest movies. But as far as refreshments are concerned it's a real rip off..Over 4$ for a bottle of water and the popcorn does one think you could sell it or deliver it at theses prices.Its only popcorn..If you can give senior discounts to movie goers why not at the concession..We seniors have a hard enough time with grocery prices..You give us good incentive to bring our own snacks and by pass your exorbadent snack prices

Warren Golding

New seats are awesome, so much more room and they recline as well.

Shea Smith

Good theater besides the fact that the seats are awful in most of the theaters. Lots are broken/leaning the wrong way. Otherwise it's pretty good. Edit.................................. As of October 5th 2019, They have completely renovated the whole theater and it is a much better experience. The seats are Awesome, recline a little and you have lots of leg room. Much better experience. Would recommend.

Nix Werld

Went there a couple of times. Thought it was odd that only three or four front rows in each auditorium were stadium style while all the others behind them were on a slope floor. Glad to hear it's geting renos though.

Adam Spyksma

A decent theater for a decent price, especially on the deal days. Popcorn and Coke were really good.

Bernardo Zuquim

Good cinema, and good prices during the weekdays.

Morgan

pricing is a bit steep

Barney Blackwater

Clean, decent service good sound.

Joey Leigh

Closed. That's how it was. Compliments of Covid19.

Walter & Marilyn Gramm

Really enjoyed the new seating!!

Justin Cleland

It's a theatre what are you expecting

Oliver M

Went to watch a movie recently and the screen we were watching the movie on had a big mark covering mid left lower of the screen. During bright scenes it was clearly visible and made for a hard to ignore view during the entire duration of the movie.

Johny Stinu

My favorite

Darlene Paniec

Love the new chairs it's like being at home

Laura Hall

Very impressed with the cleanliness of the theatre and washrooms! Very spacious seating. Food was fresh. Staff were very warm and friendly! Great night! Thank you Cyd, Michelle and staff!!!! So nice to have the theatre opened again ????

Josh Millerc f r to

It was a great time nice clean and fun

Cheryl Mcmahon

Pricey confession

Pete McMahon

Saw Mission Impossible with my 7 year old nephew. Decent sized lineup but the we got through fairy quickly. unfortunately, he got sick after the movie. Staff was very accommodating and cleaned up our mess. Thanks :)

Norman Archibald

Great atmosphere renovation s very good but concession stuff way over priced

Monica Yoshinaka

My son went to the show with a $30 gift card last weekend. He bought 1 ticket and 1 drink. He said he got a $5 bill back. What? Is a drink $13 if a ticket is $12? I don’t understand how 1 ticket and 1 pop adds up to $25!? What a rip off!

BRIAN Evans

What can I say they're in the mall

Donna Anderson

Great

Bob Walker

Would not recommend this place to anyone! !!.seats are worn out, very dirty grungy theater ????

RED BEARD

Would have gave it 5 stars but the screaming children could have been more quiet.

Jan MacDonald

$18 for a popcorn, a small pop and a medium pop???? NEVER AGAIN. Major ripoff.

Jordain Brulotte

Good clean service.

Krazee Kat

Desperate Need Of Updating!!! Seats and carpets are so old and dirty that they smell.

Danielle Turko

My biggest complaint is the price of movie tickets, but I know that's just the cost of living. I came during a matinee to see the new grinch movie in its final week so there was maybe a dozen people in this particular room. The quality of the movie was good, and the sound was just loud enough the conversation of the girls sitting behind me was mostly drowned out. It was relatively clean but I think staffing is an issue for them, since the box office is usually closed and the signs telling you what movies are available outside the mall aren't updated. The staff i did encounter were friendly though

Dale Crozier

Not that great of a movie theater, we went in the summer they had no air conditioning at least that what it felt like the popcorn was old and stale. I would not recommend. Unless you need something to pass the time

Kyle Glysinskie

Went to this theater for the first time tonight and it was an easy and enjoyable experience. Comfy seats and very clean. They didn't have popcorn tonight(they usually do, we order it online sometimes) but I probably don't need the calories anyway! Would recommend.

DANIAL RICE

Great place to watch a movie and have a snack

Emilie Oim

Very nice staff. Comfortable seats and perfect sound and picture! I enjoyed!

Josh V.

Needs an upgrade

Tyrell Atwood

Came for my daughters birthday. No popcorn. Very sad. I feel you need popcorn for the movies. We were offered nothing for the inconvenience. Had I not drove a half hour to get here I would have left for the poor customer service I recieved.

Fred Clark

soggy popcorn sometimes but great place overall

Steve Herzberg

Ok

david evans

Sevice is good but theater needs updated the seats are not great for watching the movie l am so sore after the movie is over with

André Leblanc

(Translated) The cleanliness is poor and advertised films are never shown. (Original) La proprete laisse a desirer et des films annonces ne sont jamais a l'affiche.

Wanda Faubert

Comfortable, clean and staff always friendly. The food is yummy too.

Robert Swinhoe

Small 5 theatres good shows offered

Ken Qian

Nice little cinema

Jenny Crown

It's okay, we don't have any other theater options so it's nice to be able to go watch a movie. But the seats suck, and it's always freezing!

Glen,Janice Smith

Place was great Movie was so so.

Allicia Ranger

Lovely new seats, experience was great, I only wish they had the ticket office open, because we came as a big family and now it's hard to schedule seats together unless we go and buy them hours to days ahead

Grant Ritchie

Expensive as heck

Fred Searle

The movie wad great. Rocketman .

A J

My night. Used a gift card I got for Christmas. 26$ and some cents. Got large popcorn and a large drink. Popcorn was burnt and not up to par. 20 mins left of Star Wars The Last Jedi. The lights turn on and stay on for 3 mins. Lights turn off. 2 mins later the sound goes and the screen. Then the movie started to work but no sound and missed about 5 minutes of important stuff. The whole movie was made for the last part of Skywalker. But instead the full theater of people got screwed over. But hey here is a free 12$ free general admission ticket to any movie but you have to spend another 16$ on popcorn and drinks. And 5 of us had to go to the front and tell the manager and they can't do anything. So we missed the final part of the movie . The whole night ruined. And I really wish I was lying . Only 5% of the people will ask for a refund. So they don't care

Jennifer Spyksma

Movie was great but the theatre is a bit run down. The popcorn was nothing special, it had a funny taste and didn't seem overly fresh.

mike a

Needs some upgrades but movie nights are always a good night out

Juan Bruno

Great management ....awesome service...friendly atmosphere

Got Juice

this theatre is AWFUL! The seats are mosly broken off their bases, padding is packed out, seats themselves have a brutal amount of stains on them. Floor is absolutely filthy. What a disgraceful mess. Today marks my last ever visit there

phat mics

New seats are really nice. Great, clean atmosphere and super comfy!

Rob Mitchell

The new premiere seats are very nice!

Reg Groleau (Hunk)

Have gone to see a few movies now, and the air conditioner is way to high, not comfortable when watching movies, also seats are not comfortable.

Leslie Smitna

The seats stuck, the floors are always sticky, the bathroom not the best,

Cam Mccance

Classic but really needs some updates

Peggy Mahon

Loved Mary Poppins.

Jade Hes

We went to watch a movie and I ordered a pretzel and it was absolutely disgusting it’s had no flavour and was hard with definitely not order a pretzel agin

Mikayla Jones

Answer your phone. People have questions.been trying to call for over 30 minuets. If no one will answer the phone why would I come see a movie there. Get rid of the call option if no one will even answer

shelly wilson

Lion King 3D

Joan Stephens

Fell in love with new seating, menu and que for service! Big town feeling with surround sound. Only shortfall is increased volume for commercials.

Loretta May Stewart

The hot buttered popcorn

Steve

Going to a movie with my son how much better can it be

Bob Sherwood

Great place

Sarah Rowsell

Glad it's there. Wish the seating was better.

darrell d

The place is wore out. we enjoy going as there is no other options but money needs to be spent on it......notice a few seats missing or covers on them as they are broken. I also had to go see someone as it was Showtime one night and nothing was on the screen yet. They didn't know so there is problems with equipment or staff ?

Nikki McCoy

Loved it! Lots of leg room, seats are super comfy and staff is really great!

Amy Deschamps

Pretty dated and the seats are all stained and dirty. Needs an upgrade

Allan Bell

Nice staff, clean, comfortable chairs, good leg room

michelle tienkamp

Very clean and friendly

Jessica MacDougall

Decent prices (like most theatres). Pretty comfy seats. Nothing more and mouthing less than can be expected

Linda Calliou

I have been to the cinema a few times since the renovations. Please do something about your popcorn. It is dry and hard with lots of little crumbs and shells even after it’s freshly popped. Maybe you have the heat turned up too high.

swolfs001

LOVE the new seats! The staff is always friendly and helpful!

Jay Blackmore

Half decent Cinema of course the concession is overpriced but what do you expect from cinema

Ron Christensen

Just fine

Evan Fletcher

The theatre was clean, seats are comfy and there were no technical issues today:)

Trevor Paul

Great little theatre. Being from Calgary I know that you’re allowed to bring your own non alcoholic beverages in to theatres but seeing how busy it was here I’m there concession stand is the only way they make money…explains the crazy high prices…good popcorn…another thing couldn’t find what premiere seating/tickets meant on atom(app for landmark) or there website or and help/fact section…not worth the money just a rocking chair and a table.

stuligin

The renovations look very good

Chelsea Wolfe

Have been to this theater every month this year since our youngest one turned a month (4 months now, 4 movies, 1 each month). Older two enjoy coming here as well as my husband and I! Great staff, tastey snacks!

Travis Sandberg

overpriced super slow service movies some times screw up times have been off watched 15 minutes of movie than a dweeb came in and said it started in 20 minutes and stopped the movie arcade closed

Hank Walter

what happened to that sweet Romanian girl I moved back to cranbrook and she’s gone she was a great employee

lmfoxful

Poor service. Filthy broken bathrooms. In desperate need of renovations. The price does not reflect the product.

blaundy86

Not many trailers for coming movies.

Jack Ryan Ansley

They have kernels that have been transformed into a tasty buttery food

Ashlee Perreault

Love the renovations though when the seats go back I can’t reach the floor so then I can’t lean back! Everything seems cleaner and comfier. I also appreciate that they tend to bring in a 3D and regular version of popular movies. Makes it nicer for those of us who can’t watch 3D.

Chris Patton

????

Jordan Stapleton

We booked tickets online following the new covid protocols in advance. We were able to refund tickets up to showtime. The night before our daughter was sick and we decided that it would not be a good idea bringing a sick 2 year old to the theater. There was no cancelling feature online and in order to get a refund I would have to drive 1.5 hours with my sick daughter in order to go to the ticket booth in person to get a refund. Landmark theaters said same thing. I will continue to tell everyone I know not to book in advance as they have worse cancellation policies than airlines.