Reviews of La-Z-Boy Furniture Galleries (Movie Theater)

Karen Kiefiuk

Every time we go to LazBoy we get the best customer service. We are greeted right away and the education you walk away with is priceless. Great product, great service and great staff....highly recommended!!!!

Ryan Aaron

So overpriced it's kind of sad

Corbin Fadi Tom

I recommend La-Z-Boy Furniture Galleries, South Edmonton Common, Alberta - Canada since their opening a regular customer with my family and relatives . Bought a recliners and sofa . Exceptional service Impressive

Nolan Chamczuk

Nice stuff but very badly over priced

Lisa Myers

☆Best customer service ever!☆ I needed repairs (under warranty) for my recliner. Within less than 24 hours from the first house call to the next day when a new base installed, the work is completed. The technician was 100% professional and very respectful. I rate this service not only 5 stars but 100%. Thank you so very much!

Sara Peterson

Kevin was super helpful and super nice! We were looking for a recliner for my mom and he was able to help us out. She needs it for post surgery so it has to be a certain height and I guess the service department can actually add risers to the bottom! It is, of course, an extra fee but most places don't offer something like that so we were very excited!

Charles Rahall

My wife and I went inside and tried few reclining sets. We were never approached or greeted by any staff.

Batman gaming

nice stuff but they didnt have any to actually sell and leave with so I went to the Brick

Craig Bishop

we made a large purchase on a custom sectional. It came faster than expected, our customer service rep kept us updated. Also the delivery service has to be the best in the city. They deliver on Saturday and Sundays !! trust me this is huge. We love the couch, we highly recommend this location for home furniture. are customer service rep was Gary, he was great

Mike Keeling

Great store and great staff. No hard sell sales people here. Staff seem to want to help you not force a sale. Nice quality furniture. Kudos to Susan and Matt.

Jerome VanBrabant

Richard's knowledge on the products and interior design were fabulous. He also introduced us to an interior designer which will be assisting us with further designs for our house. He really emphasized a look and design that we want and not what he thought looked good. We couldn't have been more pleased with his help. On top of this we ended up by scratching a saving of 20% on our purchase !!

Brad Normand

first time in store very pleased with the knowledgable staff

Shawn Fraser

Can be pricey, but this is high quality custom order furniture. Excellent selection. Hard to find deals here, but sometimes you get lucky.

Black Cat Design

This is usually not my store, but I can't fault the place itself. It was clean, staff was friendly and not too intrusive for sales people working on commission. We did find a beautiful and bit different recliner for my client.

Kathy Wiebe

Expensive

Brian B

We had a great experience here. The salesman wasn't the least bit aggressive and answered all of our questions and made the sale. A win win

David Gartner

A large selection of sofa chairs. The staff were also quite helpful.

Jackie Speta

Waaaaay over priced

Lynelle Allan

100% satisfied with our salesman Matt! He went above and beyond till we were happy with our purchase. Nothing but La-Z-Boy for us from now on. The quality and service is amazing!

Tanner Ray

Staff are fairly invasive, follow you around in a not so subtle way, try to sell you on things when you've constantly said you're only checking things out- not purchasing that day. Prices are quite high but it's what you'd expect.

Fuzail Ghori

Very helpful staff and good quality furniture and most importantly they stand by their product for warranty Definitely recommend to buy vip warranty worth every penny.

Ron L. Théberge

Purchased (2 pieces) of furniture, was told there would be a delay of a few months. After 6 months with basically no follow from the sales associate, I finally contacted the sales manager. Was told the product was on the way. After 7 months, was told the product would be delivered. Day prior to the said delivery day, the text indicated only one piece being delivered. At that point had finally given up due to frustration with dealing with La Z Boy, I canceled my order and purchased elsewhere. Lack of communication, no follow up and promised dates not met.

Jerico VanBrabant

Very good selection, prices are high but worth it

LordSalad Binn

Great selection, knowledgable and polite staff.

Steve M

Good quality products and great customer service. Furniture can be expensive, but it's worth it.

George Germain

I liked how you have chosen to accommodate so many small sizing changes that help different sized people. I also appreciated the vastly improved controls on the chair for angle and recline. Very satisfying shopping experience. Can’t wait to get the chairs! Enjoying the anticipation. Regards EDIT...The chairs came 7 weeks later. I picked them up at the warehouse where friendly helpers loaded my truck. At home the chairs look great! We are enjoying them every day. La-Z-Boy was a really good idea.

Kim O

The furniture no longer feels as well made as it used to. Difficult to justify the high price when it feels like the stuff Leons sells

Laura Lee

Went in looking for accent table, side tables and a coffee table I saw online. No staff around to help, or the selections I was looking at. Disappointing.

Lana Milner

Tre Perera is phenomenal. There is a ton of selection, and I was so surprised to learn about some of their design services.

Stephen Kaiser

Great sales guy. Sold us two couches and the delivery guys were very accommodating and efficient. Thanks

Femi Sonuga

Good. But pricey and bulky

Kristen Frost

Beautiful furniture, great service.

M. D.

A few months ago I helped my mother buy an electric recliner. Two months later it needed repair. Then the repair order was mislaid. So why 4 stars? Because when I brought the issue to the attention of management, not only was the problem resolved immediately, but they replaced the chair with a more expensive model at no extra charge. Companies are run by humans, and humans make mistakes; it's how you rectify them that separates the wheat from the chaff. I was very impressed with the manager, Justin, and his customer relations skills. Will definitely go back in future.

Chantel Elliott

Richard was great. We were shopping for dining room chairs since the hubby built a custom dining table for us and wasn't going to attempt the chairs LOL. We bought Canadel chairs.. Richard helped us customize the colors and the builds of them. I think it was just less than 2 months for them to come in/built from Quebec. When it came to picking up the chairs once they arrived.... We were not told we had to go to 137AVE... When you call the number on google (southside La Z Boy) and press 3 for receiving and told them I was coming to get them.. They didn't say (neither did Richard) that it was not at the Southside Location for pick up.. So that sucked BUT the warehouse boys were willing to stay later than 6 so I could pick up and the boys were all friendly and helpful! It was no problem going to the northside.. Just wish we knew. We live at Pigeon Lake and were picking the chairs up after work... Just made the night a little longer. I WOULD BUY FROM THIS LOCATION again now that I know where the warehouse is :-D ... Their (La Z Boy) Warehouse was much better than picking up at the Brick LOL that was a gong show! Thanks guys :-)

Frederick Cundict

Pleasant staff, not pushy but helpful. Coffee machine for use, as well as pop or water if you'd prefer. Movie playing for the kids to watch while we looked at furniture. Nice touches.

James Bond

Cheap quality, I have had my couch for under two years and have had to get it fixed quite a few times.

Richard Fullbrook

Salespeople wouldn't leave us alone

michael loraas

Dont trust estimated delivery date. Recieved part order in May told the rest by end of May. Then middle of June now middle of July.....so I guess we will see what the next date will be.

Faruk Golam

Great experience with my sale service and great people to deal with it. Wonderful people to deal it

Rick Stasiuk

Our saleman was excellent (Lan), very friendly, very professional and he is one of the best. The store was clean and well organized. Diane Denesha-Phinney and Rick Stasiuk

Chad Strohschein

Great staff and great selection

Peter Foged

Great Sales experience, poor poor service experience. I have telephoned several times to leave a message, never to actually speak to a live person. They returned one of my calls and never called back. We purchased an expensive recliner only to have the base fall apart so I cannot use the product. Again currently terrible customer service. I have changed my review from 1 star to 4 because once service was aware I had fallen through the covid cracks they rushed to resolve the matter within a week.

douglas bisset

Expensive. A little put off by the sales lady

Dawn Matthiessen

I ordered 2 couches, one hide a bed and one regular couch back in mid November. I haven’t received them yet and it’s May 31st, which I understand with COVID. My problem is there has been ZERO communication/ updates regarding when my furniture will be on its way. I feel like for the $$$ you spend between the couches, warranty, delivery, and custom throw pillows they could at least keep you updated or have much better customer service. I called once about a month ago but I guess I’ll have to call again. This is my second set of couches from this lazy boy and it’ll be my last — customer service is everything!

emily watts

I had a wonderful experience with Veronique at the La-Z-Boy South Common store. Veronique was knowledgeable about every piece of furniture I looked at (which was a lot!). She helped me select the most gorgeous fabric for my furniture, she has beautiful taste! Thank you, Veronique!

Debra L.

Love lazyboy furniture. Very unique choices.

Overside10

Excellent staff Good experience.

Farzeen Mawji

After visiting many different furniture and home decor stores, we have to say, La-Z-Boy in South Edmonton Common and the one in the west end are the absolute best, hands down! The quality of service from the lovely people working at the store is authentic, truly helpful and not imposing. At these stores, you feel that the people helping actually care about you and want to help you find the best solution for your needs. We LOVE all of the furniture we received and know we will be enjoying it for years to come because the construction and quality of La-Z-Boy is built to last! Thank you La-Z-Boy team!!!

Terry Ann Diachok

Received our beautiful furniture from La Z Boy today! Looks amazing! Our experience was top notch from the get go... from our sales lady Natasha and designer Susan right through to the two awesome delivery guys.. everything rocked! So nice to see a company and employees who care! Highly recommend Southside Edmonton La Z Boy Furniture Galleries.

Thomas Dennehy

Very well setup showroom and great customer service.

ron ruryk

Great people and fantastic furniture

Alison Graves

Absolute JUNK!!!!!!!

Ron B

Excellent experience at this store. I would strongly recommend. We were served by Perry Langelle. Went in late on a Sunday. We were encouraged to take our time to try out the chairs in order to make a good choice. We finally made our choice at 5 minutes to close and were going to come back to purchase. Perry insisted he did not mind staying to complete the purchase. We got to the last stage of our purchase and changed our minds on material, and had to start the checkout process again. None of this seemed to annoy Perry and if he was annoyed, he never gave us any indication. Everything was completed 30 minutes after store close.

Tony C

No pressure sale. Was very patient with us as we had a toodler, and baby with us. They even offered a beverage for me, wife, and toddler. I think they even gave my toodler stickers or colouring book? (I forgot as we visited 12 furniture stores in 4 days with the lil ones) To keep her occupied. Love the leather reclining sofa, and love. So glad my wife convinced me to check out La-Z-Boy. Oh did I mention the delivery crew were super nice, and professional! Not only did they set up the furniture for us, but they took away our old sofa (last minute of course for a fee, make sure you have cash on hand.) but also moved our love seat to another room for no fee! Highly recommend this place!

Jesse Wick

There was alot of options to choose from as far as fabric and customizable styles, we were able to sit in and try out several different models and found one that perfectly suited our needs. We had excellent service throughout our visit, and a very polite and prompt sales rep. I would definitely come back for other furniture purchases in the future as there was alot of selection for a broad veriety of styles, as well as they have an excellent warranty policy.

Ihor Kripak

I like the experience. A sales representative greeted us and gave us quick a introduction into the store upon our arrival. After that, nobody bothered us more that necessary. I have to admit that the store a bit expensive.

Jocelyn Kealey

Great store...amazing furniture and customer service was awesome...highly recommend shopping here

Sunder Chopra

if you hate non whites why do you send invitations to them

Leanne Adolph

They have quality products, knowledgeable, no pressure sales staff and excellent delivery with in home installation of all delivered products. They also have in house interior designers that will make free, full in home consultations on all aspects of interior decor including accessories and wall art. I used each of these services and was pleasantly surprised. The only mishap was a custom covered sofa that arrived instead of the custom covered chaise lounge I had ordered...but the mistake was rectified quickly and my correct piece was delivered within 3 weeks no fuss, no muss. ???????? I have taken my elderly mother there to shop since then and the service has been the very same to date even though we are shopping at another location this time. ????????

Carolyn Burton

Excellent service! We recently bought furniture for most of our home at this Lazboy and took advantage of the free design service.....Matt Siddons and Wajdi Labidi were fantastic! We spent most of the day choosing furniture and accents, making sure it fit in the rooms chosen and taking advantage of their expertise for value and quality. Was a great experience and we appreciated the professionalism, friendliness and knowledgeable service we received.

D Young

We were impressed with La-Z-Boy's service department. Our sofa needed repairs but the pick-up was cancelled due to the pandemic. When La-Z-Boy opened up again they were very prompt about following up and getting our sofa picked up, repaired and returned (within 4 days). Their service team is really on the ball and pleasant to deal with.

shawn weimer

My order was $8000, Went in on the New Year To purchase my living Room furniture had a scratch in save And Scratched 100%, I'm a winner free furniture I definitely recommend going and for the, The staff were friendly, Thanks La-Z-boy

kwang ho lee

Good

Dee-Dee Griffiths

Hands down the best furniture you will ever buy! Did you know they have personal designer on staff? Both Matt and Susan were incredibly helpful!!!

Teuta Mezini Hoti

I bought a dinning set at this location on Canada Day long weekend. I had bought before furniture from them so when I found the set I liked I decided to order again there. I must say I am very disappointed at their service this time. The sales girl was nice but I think they have huge problems with the manufacturer of the furniture. It is September 29th and during this time I have received separately the table and only four of the six chairs I have ordered. Two of the chairs have different fabric colour and I have no idea when they will be delivered. It feels to me like I am dealing with a cheap furniture store. I will never buy from them again. Tia

Cheri

GREAT customer service!!

Adam Nichols

Came in with intention the employees gave us space but checked in on us occasionally. Ended up spending 4000 on a wonderful dual reclining sofa.

Vee Max

I don't know which store "runs" the delivery truck # FM352 - but it does NOT need to keep its engine running while doing a delivery in August!!! This was at 12111 - 51 ave at 4:10 pm today 08/16/2017. Not very environmentally friendly company.

Lilian Behzadi

Worst costumer service ever. La-Z-Boy is just about ripping off customers and loose their business over $100. We spend over $4,000 for 2 sofas. Once they arrived, they told us there would be a extra charge for delivery fee ($100). In addition, while buying sofas the lady told us she will ask her boss to see if they can waive the pick up fee and let us know in couple of days. But she never called us back and they charged us $50 for picking up our old furniture. I called her up and she said she talked to her boss and she said no but she forgot to call us and let us know. What would you call this?

Matthew Dumas

Friendly and knowledgeable staff. However, we live out of town and it seems that once we left the store, their concern for a happy customer did. Among other things, sent the wrong pillows for our couch, and did not seem overly concerned by the poor customer service that their 3rd party delivery company to our region displayed.

Carole Dziedzic

I had shopped online but needed to sit in the styles I was interested in. I didn't have a lot of time to get there, but w/ only half an hour before closing, Matt Siddons was knowledgeable, courteous & kind enough to offer me a coffee for a pick-me-up after a non-stop shopping day, that wasn't over yet! I ordered in the fabric he helped me decide & I can't wait to pick it up.

Vaughn Lasell

Great service!

Derek Cripps

Very helpful, no pressure

Dale Denis

The quality of fabrics has really gone down hill with La-Z-Boy. Recieved my recliner after a 6 month wait. And now that I have been using my chair for 3 months, the fabric is wearing. Complete over priced junk! I have been a long time supporter, but this is my last.

Frank supleve

Excellent product, professional service

M B

Great experience all around. Sales staff were very friendly and informative. They did their best to help find what best suited my needs without trying to add on extras. Delivery was fantastic - very respectful while in my home, quickly assembled pieces and cleaned up after themselves. Booking delivery appointments as well as asking about the status on my furniture was also very straight forward. Could improve on the time frame from order to delivery as it took nearly the full two months. Otherwise, great products and service.

Dilraj Dhillon

Really appreciated Chloe helping my wife and I after they were closed. It was our fault for losing track of time and she didn't say a thing that they had closed 45 mins ago.

terry hi

Very Poor customer service Bought a recliner 8-10 years Requires a New base on the bottom. Was informed they do not service or repair out of warranty products anymore, even though I was willing to pay for the repair! Was told and informed by a Customer Sales Rep that she agreed that their New Policy is not “Right”, she said make a complaint on Social Media…..! Great Customer Service ? Buy a Upper End product and forget about “After Service “…. Company better rethink their Policy…

Rizwan Shimza

Very friendly and helpful staff, good selection and prices

Jon Jory

Veronique was very knowledgeable concerning the sofa that I was shopping for. She explained about how a sofa should fit its occupants and provide head support. She also provided education on what how leather versus fabric will stand up to a pet, especially how a fabric surface will be more resilient to a cat's claws than leather would. She was exceptional on selecting the fabric for the sofa.

eva harder

Great place to shop

shai kanji

The sales people at the South Common location are very nice to deal with up until after the payment. We purchased quite a few pieces of furniture that we were told will be delivered by July and September 2021. Meanwhile they provided us with the loaners. We have been following up on our actual furniture but the sales person has not been returning our calls. We are still waiting.... I would never shop at La-z-Boy again!!! I do not recommend this store!

Cody Hutchison

Worst customer service I have ever experienced. After we made our purchase they were unreachable. Our future was a custom order and I have called three times to get a time line for delivery each time I have talked to actual people who promised to get back to me and never have.... Honestly the worst buying experience I have ever had.

Pat Souliere

Got a great rate on a new recliner. Great experience game home with the chair I wanted. Was just drawn for their holiday special and received my chair for free.

Carter Jakubow

A great place to buy high end quality furniture. If your in the market for reasonable prices this probably isnt the store for you however you pay for what you get so if your in the market for a great quality piece of furniture than look no further that La-Z-Boy!

Cassidy Kirsch

Poor customer service experience: I've been in before in my work attire and have had exceptional service. However today I was jeans to confirm which couch I wanted and not once was I said hi to or even acknowledged. I look young (assuming that is the cause of the problem which isn't acceptable) and when other individuals walked in they were pleasantly greeted and asked if they needed assistance. I was in the store for 20 minutes and am frustrated by the lack of service despite there being 4 salesmen standing together talking and laughing. I will be purchasing my living room set elsewhere.

Scott

If you go, do NOT deal with Veronique! She has terrible customer service skills. Nice furniture as one would expect from La-Z-Boy but this place has absolutely atrocious customer service. Do yourself a favor, especially if you're spending big bucks, and go to their other location and give that commission to someone who might actually deserve it.

Kathy Merschel

Excellent customer service, great sales personnel.

Dave Wowk

This was possibly the best experience to buy furniture that I have ever experienced I would recommend this place to everyone I know

Bruce Boys

This location is top notch! Garry Windjack was the sales rep I spoke with about the purchase of a living room set along with a dining room table set and the knowledge and information was excellent! The manager Justin sawa is extremely knowledgeable and more then willing to go over and beyond for the customer and his team aswell!! Just the same over and beyond service Garry provide!! They do not push anything on you don’t pressure you into anything but will inform you of their products. Answer all your questions knowledgeably with no bs. They make you feel extremely comfortable and welcome! Would recommend this location 110% to anyone looking!

alan veitch

Employees were very helpful and friendly. The wait time for our furniture is a little concerning.

Jack Tuckwood

We have been a little slow in writing this review. We purchased a recliner from the South Common store in December. Our experience was extraordinarily positive. Our Sales person was Elizabeth, and both my wife and I were amazed at her professionalism, product knowledge and overall pleasant personality. We visited a couple of times before purchasing and she was always very attentive and patient with all of our questions. Never , ever pushy! When we bought the recliner(on a Thursday) we opted to pick it up (on the next day)at the warehouse. This procedure was also very professional, hassle free and the warehouse staff were extremely helpful. However, when we got it home, unpackaged and assembled ( which was just as easy as Elizabeth promised) we noted a small flaw. We immediately called Elizabeth and described the issue on the phone. Elizabeth immediately arranged for the chair to be picked up and replaced with a new one on the following Monday. Delivery took place as promised and the old recliner taken away. No questions asked. I would very highly recommend La-z-Boy as a company and very strongly urge you to ask for Elizabeth a the South Common Store.

Don Hyndman

Great service and quality products

B F

Beware the bait and switch. We chose furniture, fabric and recliner function and ordered—then when it arrived, the fabric and style were correct, but the recliner function didn’t match up with (the more expensive) power features that we thought we bought. I signed the delivery sheet before sitting in them, immediately noticing the error. Their response was to simply deny, then they stopped calling us back. Learn from our mistake and shop elsewhere.

Ryan Miyagishima

This review is long overdue, but if you're looking for a flawless customer experience purchasing furniture, visit Natasha at La-Z-Boy South Edmonton. Buying an expensive couch is a bewildering experience. So many options, so much to learn, and such a commitment to spend that kind of money on something you're only going to test out for minutes. Natasha made us feel comfortable, informed, and spent a ton of time working with us to ensure we felt confident with our purchase. I've sent multiple people to her and will continue to as long as she's in the business. La-Z-Boy in general is highly recommended as well; spend the money on premium quality and it'll last! And I can't stress this enough, ask for Natasha. She is fantastic.

Pedro Avalos

way overpriced????

mouli tasnuva

Unreasonably pricy

Amanda Reimer

The overall quality of the furniture and workmanship. We really liked the style and fabric of the furniture. Our salesman was fantastic. Very knowledgeable about the products and services the company offers. We were very impressed with the entire experience Kevin provided. It was unlike any other furniture shopping experience we've had. We very much look forward to recieving the new furniture and being able to enjoy it for many years.

Jillian Hoogstraten

Have always had a great experience shopping and selecting furniture from this location. On occasion we have had delays on our pieces being received on time (mostly COVID related) by the store. Delivery of pieces once received at the store have always been as scheduled without delay or issues. The delivery staff are awesome! Professional, courteous and have excellent time appreciation without sacrificing quality of set up. I keep going back for a reason!

William Hamilton

Mike K. was very helpful and great to deal with. We spoke with him on the phone, asked for him by name when we arrived, and had great customer service. He helped us work through the different options for the sofa we were interested in. I will be happy to recommend Mike to friends or family in the future.

Sandy Koroll

Staff were very friendly.

Bev Darbyshire

Friendly knowledgeable staff. Great service. Best place to buy furniture!

anna maria hrubizna

Excellent quality products. Excellent service.

Scott DuHart

Great staff. Very helpful.

Nicholas

Comfortable

Katelyn Williamson

My fiancé and I went in looking for a set of two couches. We were immediately greeted at the door, which, as a customer I really appreciate. Makes it easy to know immediately who can help us if needed. We said we were looking right now for two couches but just want to look around and that we didn't need help right then and thanked them. The sales assistant was very nice and attentive. Telling us where to find more couches. Now the extra info I really liked as the store is massive and I haven't been in more then once before. However, it would have been a nicer experience if they didn't follow us around the whole store. Every turn we took, they were there within 10 to 20 feet. I makes it hard to have an honest conversation with a sales associate within fairly close proximity. It was a bit of an uncomfortable experience. It would have made for a nicer visit if they actually gave more space to the customer and went away and checked back. All in all, very very nice sales associate and did seem to know what they was talking about however giving a little more space to the customer rather then following them would be nicer.

Keith McMaster

Excellent. The service we received was top notch. Furniture was delivered on time.