Reviews of James H Cole Home for Funerals (Mortuary)

N2FTeamWork Media

If we could leave no stars and just post a review, we would! Over a month now and no answer or call back from anyone, no DC and to make matters worse our loved one has yet to be returned to us. Each time we call we get put on hold or no one knows what or why what happened. The service was cut short and the employees were subtly rude, considering the situation at the time. We are not the type to cause trouble or stir up a fuss but I would not recommend this place to a grieving pet owner. I hope this gives you a balanced perspective.

Brenda Archie

Ms. Cole was very caring. During a very difficult time for our family Ms. Cole service our family with the upmost respect. I will never forget the services she gave our family. Thank you

Marlon Terry

I'm just here visiting a next door neighbor/Co worker....I hate the mask mandate but other than that place Is very nice looks professional and Mr.Wallce looked at ease in his coffin.

Carl Marshall

My mother and I met with Karla Cole to make arrangements for her pre-paid funeral. When my mother died, Cole Funeral home was contacted and everything went as planned, no problems. Mrs. Cole and her staff were all very professional and understanding. The mailing of the death certificates to the insurance companies was very helpful; an additional service that I was not aware of that made things much easier and stress reducing for me. Karla Cole and Brice Cole Green have earned my appreciation and respect for the professional and caring way they handled the funeral arrangements for my mother. Karla Cole is an expert in her field. A 5 star funeral home for those seeking help when a loved one dies.

Apryl Paris

I have been blessed to not have a lot of deaths in my family to deal with... however, I am part of a national church based organization and we are asked to support our fallen members and the members who have lost loved ones. In reading the reviews, I was actually *happy* to see someone report a negative review. I am certain that not every one has a good experience in dealing with death. But I have, and those I know who have, dealt with James H. Cole Home for Funerals for more than 30 years (in my experience) have been pleased. When I lost my mother in July 2012, I was not sure what to do, but those around me who cared for me told me 'Call Cole!' and it was the start of making a horrible experience a pleasant memory. I still don't have my mother, but I do have pleasant memories of a very dignified service, where all of our needs were met, where the staff of Cole was very very professional, and now, three years after, I still feel as if I can call and ask for a need concerning my loss and they never let on that I'm not the only person in the world. Thank you to Jackson, Karla Cole-Green, and even to the Late James H. Cole for establishing a standard by which others can and should be measured. - Apryl Voner, Detroit

Burgess Dwight Foster

Compassionate

Robin Martin

I’m disappointed to say that the experience was good but honestly I didn’t appreciate that I had to call consistently to find out if my niece’s remains were ready for pick up. They said they would call when they were ready but failed to do so. I went to pick her up & found on the receipt that she had been ready a week prior to me getting her. This is my 4th loved one that I trusted them with & I really just want them to understand that that’s unacceptable.

Kea Ross

James H. Cole Funeral Home made my dad's death experience much worse than it should have been. First, my dad was pronounced dead at 10:17pm and the funeral home didn't pick him up til 12:45pm. Secondly, the day of the funeral we were rushed to get out of the chapel because of another funeral was taken place. Not to mention, our funeral service didnt start on time because there was another funeral service before ours. It was like an assembly line, money money, get them in and get them out. No respect or curosity for my family at this devastating time. Thirdly, my dad passed away on 12.21 and we did not get the death certificate until 01.09, I called on a daily basis inquiring about cremation viewing and death cerificate and was told someone would call me back. This went on for approximately two week after the funeral services and my dad had not been cremation, yet. Finally, to top this off, when my dad was finally cremated, my brother went to pick up Arn and was given a box with my dad's remain....how horrible! This is not what we pay life insurance for horrible service. They have no compassion for the living or dead. I would not let them handle services for my dog. Signed, still GRIEVING! Thanks James Cole Funeral Home, for making this the worst experience, I ever had to deal with.

Norma Pickett

When my father died unexpectedly, it was a very trying time on me and my wife. He didn't have insurance, nor did I have the money. Also, the courts wanted testing done on him before he was to be cremated. The staff there was kind and understanding; especially Ms. Cole. Although it took months to finalize, Ms. Cole was very patient. Ms. Cole helped me get all the testing done for the courts, contacted me often with valuable info, and even worked with me with the pricing. In a time of need, Ms. Cole came through and me and my wife just wanted to thank her soo much. GOD bless you! Keno

Angela Samuels

This was my second time using James H Cole for a funeral and they did an excellent job both times. My father passed away 13 years ago and we had the service there and it was great. My mother recently passed away and we had her memorial there and it was once again Wonderful! I highly recommend them.

Krysenda “Krissy” Slayton

My family has always been used James H. Cole Funeral Home and they have never disappointed. They have always been here for us in our time of need. Excellent staff and customer service.

J Lee

This place allowed my mother, to use my grandma credit card to pay for the funeral.

Angela Wilson

They took great care of my family and I when my husband passed.

Karen Winston

My family uses Coles for our services. Only Coles????????????

HOPE ANDRO

I'm pleased with how they took care of my daddy. And they are also so efficient. It was a blessing having the help of Ms. Karla and most of the staff!

Theresa Washington-Bragg

My husband died on Feb.8,2016 the funeral directors they was very helpful and compassion to me and my children when came in made funeral arrangement I was very please how they done my beloved husband,

Tanquile Roberts

Every thing was good, other than them not allowing us to have a public viewing because we chose not to embalm my mother. When I know for a fact we didn't embalm my grandfather and we had a public viewing. Other than that issue they were great, my family has used Cole for years.

NThe313

If you are cremating your loved one, DO NOT USE JAMES H. COLE FUNERAL HOME. If you need full service, embalming, casket, service, limos, etc. this is probably your place. My family has used Cole's for at least 6 family members’ funerals with no issues. I used them to cremate my Father in 2014. Mr. Green at the Northwest Chapel, was beyond nonchalant as he went through the paperwork formalities with my Mother and I. We were told that we would be contacted once a doctor had signed the death certificate, which is required before cremation can occur. Several days passed and no one from the funeral home called. My Mother was very distraught waiting for that call. I called approximately 3 days after we had made the arrangements and paid, in-full, for the cremation, only to be told by Mr. Green that the doctor still had not signed off on the death certificate and that we would basically just have to wait. I called back and received the same answer. That same day, I called the main office on the boulevard and spoke with Ms. Karla Cole. Ms. Cole immediately contacted “someone” and got my father’s death certificate right away. God only knows how long we would have been waiting if I had not initiated some action. As the “daughter” of the deceased and a paying client, I should not have had to take on this burden. My mother passed in late June of 2016. After 6 successful funerals and 1 lousy cremation process, I made the mistake of giving Cole’s another chance. As a previous reviewer experienced, I too had an incredibly long wait for my mother’s body to be picked up from the nursing home. I initially called the funeral home at approximately 1:40 a.m.. After numerous calls to the funeral home inquiring about the pick-up, my mother was not picked up until 5:30 a.m. I had to talk the driver in to the location, via cell phone, (he was lost) and I had to meet him at the driveway entrance in my car and guide him to the door. Again, more burden on the grieving family member. Once the paperwork had been processed and the services paid for, again, no one called to give me the date / time of the cremation. After several unreturned calls from the funeral home I was transferred to MR. GREEN!!! and AGAIN told that the death certificate had not been signed and that it was out of their control. Miraculously, during the same telephone conversation, after I went on a tirade about being treated poorly because we were not having a $10,000 dollar plus funeral, only a cremation, Mr. Green was able to give me an exact date and time for the cremation. DO NOT subject yourself and your family members to poor, POOR, customer service at a time of terrible heartbreak and loss. Ask around and find a funeral home with a better reputation.

Susan Howell

My mothers funeral was held here and they forgot to put her earrings on so in the middle of service they asked the entire family to LEAVE so they could put her earrings on. At this point they should have just waited.

Yo Yo

They are a very over priced funeral home on top off them lying about the cremation process!!! Then I asked how much 2 pick up my mothers body they said 200 not 1 but 2 employees stated the same price but since I chose clora funeral home over them which was a 2000 dollar difference they charged me 250 what a scam to put on someone that jus lost their mother ????‍♀️

Muata Mahluli

James Cole provided great care and presentation for my late father.

Jazz Maree

Horrible experience this time. My family have been using their services for years. They have changed, definitely enough to be ok with impersonators signing paper work.

Tyrone Dinkins

James H. Cole was professional and attentive to all concerns I had during the service process.

Sunshine Tang

Kinda of messy. Was given the run around until family spoke with Karla. Still don't have mother's ashes

stacey Hayes

Great service

Suzy Q

Cole Funeral Home does not honor Veterans. We asked that our family member have an Honor Guard. We were told that only active soldiers killed in duty were allowed that benefit. All vets as long as they are honorably discharged are entitled to an Honor Guard. The family has to request it and the funeral home makes the arrangements. They said our loved one would have a 3 gun volley salute at the cemetery, well that didn't happen. Very sad, this man was a Korean War Vet and deserved to be honored by the country he served. Shame on you Cole Funeral home????! You deserve 0 stars!!

Jamison Family

After losing my grandmother and being the sole person to handle everything , I had no clue how I could get through it. Brice Green is truly an earth angel! He took his time to explain the process thoroughly, he is extremely professional and most of all he showed so much empathy. My grandmother was laid to rest like the queen she is and my family and I want to credit that to Brice. Thank you so much!

Tera Coleman

I would recommend them to anyone. They were great during my mom and sister's services.

Lana Gaddy

My son passed away May 15th 2021 I requested that I would entrust my first born, my only son to COLES FUNERAL HOME. zhe was picked up at 1:30 am that Sunday morning with the understanding I will receive a call Monday to make an appointment I made the appointment for that Tuesday at 11:30 a.m. and I found out they were only allowing 45 people to attend the service I chose another Funeral Home at this time I was told that my son was already embalmed that Sunday afternoon the same day he arrived not knowing if I could afford to use the services or not. Then we recived a phone call to say that he was NOT embalmed. I had to pay 900.00 for him to be released to me. 900.00 dollars . For a already tragic situation to your child being held like a hostage .No empathy at all . Now my son has been layed to rest in a beautiful service with The New McFall Btothers Funeral Home . I would not entrust anyone you live with these heatless people.

Arnez Abioye

I had two family members that passed away we used Cole both times. They are very professional and respectful at what they do. They made the planning process very easy. My loved ones looked peaceful and looked like their normal self. I really appreciate their professionalism and warm courtesy during such a difficult time.

Kenneth Duncan

They are nice people

Tanyaperrydavis 1964

The young lady at the front desk was very rude and unprofessional, when ask to see the owner had to wait , and no one could answer my questions

P Ward

Unprofessional and made a difficult time even worse for our family. I would not recommend them.

Renee Matthews

The services very nasty acting un professional not returning phone calls. Before our services started they threatened to hold our services until they receive full payment after agreeing to make payment plans with us. After receiving full payment, they made us wait a full month to receive remains of loved one. Didnt show any symphathy. Just a bunch of money hungry sorry people. Do not recommend this funeral home to anyone . BEWARE !!!!

TL Davis

Unprofessional. Our family has been waiting over a year to receive a death certificate. Every time we call we get a new person telling us something different.

1 blaze

You are 100% correct i did ask u 2 pick up my mothers body HOWEVER before I asked u to do that I asked u how much would that cost mr.brown said 200 that was Thursday,... I met with Carmen Stewart on Saturday to discuss pricing for a funeral to be held at your firm AND AGAIN asked her is it 200 for picking up my mothers body in case I don't choose yo funeral home for services Carmen stated yes the price was very clear from 2 of your employees!!! I didn't choose your services so your firm price went up 50 dollars? And yes 50 dollars is a lot 2 an only child/single mother with 2 kids!! Hardship wasn't on a family! JUST ME!!! FYI...Carmen is who was DISHONEST WHEN SHE SAID THAT SHE DIDN'T SAY THAT!!!!! WHEN IN FACTSHE DID, Then somehow u can up with a lie saying she didn't want to correct me at the time that we are discussing pricing for services 2 be held AT YOUR ESTABLISHMENT!! HUh ???? why not?? So basically u miss guide a customer on pricing then when its time to pay 200 u hold my mother HOSTAGE? Seemed as if that would have been the exact time and place for her to correct me RIGHT???SCAM!!! U SAY THEY MADE A MISTAKE? So I paid for both of your EMPLOYEES MISTAKE im sure u are OK with that!!!! MY MOTHER WILL BE properly laid 2 rest!!! THANKS 4 YO CONCERN????‍♀️!!! Your response to my first review shows the character of you and the representation of your funeral home!!! so thank for picking up my mother i paid for that and I paid 50 DOLLARS FOR NOT CHOOSING YOUR SERVICES AS WELL ????‍♀️ RETRAIN YOUR STAFF SO THIS TYPE OF SITUATION NEVER OCCURS AGAIN!! 50 MAYBE NOTHING 2 YOUR FUNERAL HOME AND MAYBE A WHOLE LOT 2 SOMEONE ELSE LIFE SO DONT BE SO QUICK 2 DOWN PLAY SOMEONE FINANCES especially at a time of grievance!!!!! Wish I could give no stars for your reply 2 my 1st review Yo Yo

A Bates

Our family has done business with The Coles for years and this time they made an error and are refusing to correct it. Ms. Karla Cole will not return our families call, so know that loyalty or repeat business means nothing to them and go elsewhere. She admits they're at fault but doesnt want to pay the costs to correct the mistake, she suggest they might just provide a small compensation - NOT!

Will Stovall

See Mrs Green (Cole) went out of her way

Barbara Conrad

The staff took very good care of my mother. My family and I are very satisfied with the service that we received.

Tharlyn Fox

Antonio, My mother’s (Margaret Fox) services were conducted by James H Cole on July 18, 2019. I want to take this time to acknowledge the exceptional service we received from Mr. Robert Royster. He is the epidemy of professionalism. His attention to the smallest detail was felt and appreciated by me and my siblings. His message of comfort during the internment services was more powerful and poignant than the actual eulogy. During this extremely difficult period, his demeanor, excellence and overall presence was a bright spot on a very dark day for us. Your organization clearly has a valuable asset and gem in Mr. Royster. Please pass this on to Mr. Royster as we are forever grateful. Thank you, Margaret’s children: Tharlyn Fox Claudia Jackson Claude Fox Jr.

Lanette Green

James H Cole Home for Funerals gave me amazing service Mrs Green went above and beyond comforting me and marking sure that I was aware of all the details of my Mother's funeral arrangements , they are a great Funeral Home I would recommend them to anyone

Jerome Christian

Good company

Craig Aaron

Family ???? Ms.Green

Barbie Doll

I would not recommend this place for a bird being put to rest . This place is ghetto . There are no sympathetic staff there . I went there and the funeral director had on dirty boots dragging the floor & her hair was a mess she was very ghetto & nonchalant. This place is a mess I don’t recommend it at all!!!

Nancy Pryor

James H. Cole Funeral Home is the best. The service was friendly, professional and efficient. Mr. Brice Green was caring and very transparent about the cost and everything. I would use this funeral home again…I hope not soon????.

Joye Pascall

My family has been coming to James Cole for years, The quality of their work started with the father and now is being fulfilled with daughter Karla. Besides the outstanding work they do, their is compassion and professionalism. The chapel is beautiful and I have entrusted my mother and family members to them. I believe in the ability of their staff. I rate them very highly.

K. Young

My family was treated with such loving kindness by all the members of James H. Cole on W. Grand Blvd. in Detroit. Ms. Carla, Mr. Royster, Mr. Brown, and Ms. Jackie all exceeded our expectations. God bless you for the service you provide.

M Wilson

We were distraught and the uncaring attitude was appalling. I will NEVER take another loved one to these uncaring, unprofessional people. Ever! They are fake and pretentious. If I could give them zero stars I would.

Jalen Bright

The funeral home did a good job with the body, but the funeral director rushed the funeral services and failed to deliver a eulogy. Just a prayer. Then announced that there was another funeral starting in 15 minutes. Over the years they have lost their compassion and respect for the families grieving process. They schedule to many funerals in one day because they don’t want to miss the money. But it should not be like an assembly line. I was shocked and disappointed at the total lack of respect during this difficult time. Do yourself a favor a choice another funeral home.

Desiree Fowler

Very professional and Extremely caring and compassionate services. Coles Always puts families first.

Lorenzo Phillips

17 January 2022 Hello Ms. Cole, The Family of Mr. Sam McCane (Funeral on 11 December 2021 at the West Grand Blvd Location) simply wanted to thank you for all that you’ve done for families but thank you specifically what you did for our family. We observed your staff display excellent customer service. In addition, we saw your staff take care of the deceased’s primary family member while accommodating other family members when it was appropriate. The drama that they faced made the small challenges in our family appear very minor in comparison. Blessings on you and your entire staff. Thank You. If there is anything that we can do for you, then don’t hesitate to ask. Very Respectfully, Lorenzo Ray Phillips (Mr. McCane’s Nephew)

SilverGray

Our parents services were at the W Grand Blvd location. They even took care of, via our request, the prepaid arrangements. When it was time to use that arrangement, the staff was very helpful with the finalization. No sudden hidden fees. Our only small complaint, which didn't change the circumstances, was what they did to our fathers hair. It looked nothing like the picture we gave them as a guide. In any case, we knew what our parents wanted and JHCFH helped us achieve that.